Mobile Application

Overview

CONTENT

✓ Installation

✓ Sign-in to TrackTik Guard Tour

✓ Mobile App Overview

✓ Clock-In/Out for a shift

✓ Sign In/Out to a site

✓ Checkpoint Tours

✓ How to Write/Edit/View Field Reports

✓ How to Access/Complete Tasks

✓ Message Board

✓ Post Orders

✓ Panic Alerts

✓ Intervention Videos

✓ Emergency Contacts

✓ Notifications

INSTALLATION

Find the Google Play store icon. Click on the icon to access the Google Play store. If

you have not created a Google account on the device, you will be required to do

so before accessing the Play store.

Click on the Apps icon to access the applications section of the Play store.

Type "TrackTik" into the search bar at the top. Select the TrackTik Guard Tour

mobile application.

Click on the Install button to install the application.

Note that the button will display "Uninstall" if the application is already available on the

device.

INSTALLING MOBILE APPLICATION

Add Your URL

Open the Guard Tour Application and Enter the Server URL:

Click on the [Open] button to open the Guard Tour application.

Enter your URL in the "Server URL" field. The Server URL will be the sa

me URL you use to access the Live Dashboard. Makes sure to

keep the "https://" in the URL.

In the next step, you will create the installation code for the device.

SIGN-IN TO TRACKTIK GUARD TOOR

How to sign-in?

• Username or Email: Type in your username.

• Password: Enter your case-sensitive password.

• Sign-In: Once you have provided your username and password, click

on the [Sign In] button to punch-in and access the mobile application.

• Once you have signed -in to the mobile application you will have the

option to clock-in for a shift or use the application without clocking

in. You will need to clock-in, if you will need a shift report for

activities performed on the device.

MOBILE APP OVERVIEW

HOME SCREEN OVERVIEW

1. Time Clock: Clock-in and out of your shift.

2. Sites: When devices are assigned to a zone the "Sites" icon will appear. This will allow officers to

sign-in to different sites in their zone.

3. Checkpoint: Begin a new tour or resume your current tour. The checkpoint icon will allow admins to

write checkpoints as well.

4. Reports & Logs: Access the list of report forms available at a site.

5. Tasks: Access the list of tasks that have been assigned to you. Update tasks to show progress as

you work through assigned tasks.

6. Lone Worker

7. Post & Escalation Orders: View the post orders for the site you are currently signed into.

8. Visitor Log: This icon is available with Visitor Management (icon may not be present if your

organization is not using Visitor Management). From here you can log and search visitors.

9. Panic Button: The Panic button can be triggered by pushing the panic button. There is also an

option to trigger a panic notification by shaking the device (this option may not be available if you

organization has disabled the shake-to-panic option)

10.Emergency Contacts: Quickly access the list of emergency contacts for the site you are currently

signed into.

11. Flashlight: An essential tool for every officer (not covered).

12. Schedules: View your scheduled shifts.

13. Settings: Basic settings options such as changing your password or PIN, reload settings or run

diagnostics.

14.Watch Mode: Recommended for interventions, Watch Mode allows you to capture video of any

situation.

15.Notifications: The Notifications tab will show officers the tasks, messages and post orders they

have not viewed.

CLOCK-IN FOR SHIFTS AND BREAKS

CLOCK-IN FOR SHIFTS AND BREAKS

How to Clock-In/Out to Begin or End a Shift

To clock in/out click on the Time Clock

icon. In the pop-up menu you will have

the option to clock in or clock out. When

clocking out there are two different

options.

Clock Out: This option will allow the

officer to clock out, but they will

remain signed-in to the mobile

application.

Clock Out & Sign Out: This option will

effectively clock out the officer and

sign them out of the mobile

application. This option should be

used whenever an officer is ending

their shift.

Break - During a Shift

1. Click on the Time Clock icon.

2. From the pop-up menu select the "Start Break"

option.

3. The colored dot on the Time Clock icon will

switch to yellow while the officer is on break.

To return from a break click on the Time Clock

icon again.

SIGN-IN/OUT OF SITES

SIGN-IN/OUT OF SITESMobile Patrols

* Working at

Zones level* Working at

Site level

Signing-in to sites is a critical concept for mobile officers.

Any time an activity is performed on the device it is stored in the work history for

the location where the will store in the zone device is working.

For mobile officers much of their shift is spent in the zone or traveling between

site.

If the officer fails to sign-in when they reach a site, any activities performed by

the officer rather than the site.

This can mean clients do not receive reports or proof of presence for the mobile

officer.

The Sites icon will provide officers access to a list of sites in their zone. If the

device has permission to access other zones, you will also see the option to

access other zones in the site list. The zones are labeled as "Zone:" + the

name of the zone. To sign-in to a different site follow the steps below.

1. Click on the Sites icon.

2. From the site list select the site you would like to sign-in to.

3. Select "Sign in to Site" if you would like to access the site on the device.

Once you have signed-in to a site, all of the information on the mobile

device will update for that site. Reports, post orders, emergency contacts,

tours and checkpoints will all update to show the correct information for that

site.

4. You can use the "Navigate to Site" option to access directions to the site.

5. If you would just like to view the schedule for the site select the View

Site Schedule option.

CHECKPOINT TOURS

CHECKPOINT TOURS

Checkpoint Menu Options

Tours can be performed randomly or they may follow a schedule.

Scheduled tour will provide a notification on the device when they are

scheduled. Checkpoints can be scanned in any order and may be an

NFC token, barcode or GPS location. NFC will automatically scan,

but both the barcode and GPS options will need to triggered by clicking

on the scan button for either option.

Note: Options presented in the Checkpoint menu will differ based on the permission level

of the user. For example, admins will have the ability to write checkpoints, whereas

officers will only have the ability to scan checkpoints.

1.Start a tour (View active tour): Access the list of tours available for a site. This is

the option officers will select to start a tour during their shift or return to an active tour.

2.View Scheduled Tours: View the list of scheduled tours for a site.

3.View All Checkpoints: View a list of all checkpoints available at a location. Admins

will select this option to write checkpoints.

4.Reload Settings: Refresh the settings for the site checkpoints. If new checkpoints

are added or modified during while an officer is clocked-in, the officer may need to

Reload Settings to get the list of updated checkpoints and tours.

5.Scan a Barcode: NFC tokens will automatically scan. This allows an officer to

get information about a checkpoint by scanning the barcode.

CHECKPOINT TOURS

Scan NFC or Barcode Checkpoint

NFC Tokens: NFC tokens are scanned by placing the

device over the top of the NFC token.

Barcodes: To scan a barcode checkpoint click on the

[Scan Barcode] button in the lower right-hand corner.

This will open the camera on the device. Focus the camera

on the barcode to scan the checkpoint.

Note - The NFC antenna is located in a specific spot on the

device. In some cases it may be necessary to move the

device over the top of the NFC token to scan it.

Scan GPS Checkpoint

Now that everything is configured test the checkpoint.

1.Click on the Checkpoint icon.

2.Select the "Start a tour" option from the check menu and then select the

tour from the list of tours.

3. If a checkpoint is setup for GPS, it will have a note under the name of the

checkpoint. To scan the GPS checkpoint, click on the name of the

checkpoint.

4.The GPS window will open to show all checkpoints that are within range.

Click on the name of the checkpoint you would like to scan. The

application will scan the checkpoint.

CHECKPOINT TOURS

Confirm the Scan

You should receive a notification that the

checkpoint was scanned. The tour should

reflect that the GPS scan completed the

checkpoint.

Scan an Exception Verification Checkpoint

In the Dashboard there is the option to create Exception Verification

checkpoints. These checkpoints will prompt the officer to answer a question.

The checkpoints can be configured to automatically create incident logs and

trigger notifications. Exceptions can be set for a Yes/No response or for a

range. For example in the image below the temperature provided by the

officer will reference the acceptable range of temperatures. If the officer

provides a value outside of that range, the response can create an incident log

for a maintenance issue and notify the building superintendent.

CHECKPOINT TOURSStarting a Tour (View active tour)

1.Select the tour you will be performing - Note that if you are resuming a tour you

will automatically go to the device displayed furthest to the right with your tour

progress saved.

2.Click "Ok" - Note that a tour will remain opened and active until it is closed. You can

back out of a tour at any time and resume it later.

3.Finish Tour - Always click on this button when you are finished with a tour. A

warning message will be prompted if a tour is ended with checkpoints left unscanned.

Notice how the red caution symbol next to each checkpoint changes to a green

checkmark circle after the checkpoint has been scanned during a tour.

Enter the required comments for an Incomplete Tour

Every time an officer ends a tour without scanning all

of the checkpoints, Guard Tour 5.0 will prompt a text

box where the officer can provide an explanation for

ending the tour prematurely. The comment entered

by the officer will appear in the tour report in the Live

Dashboard.

CHECKPOINT TOURSStarting a Tour (View active tour)

1.Select the tour you will be performing - Note that if you are resuming a tour you

will automatically go to the device displayed furthest to the right with your tour

progress saved.

2.Click "Ok" - Note that a tour will remain opened and active until it is closed. You can

back out of a tour at any time and resume it later.

3.Finish Tour - Always click on this button when you are finished with a tour. A

warning message will be prompted if a tour is ended with checkpoints left unscanned.

Notice how the red caution symbol next to each checkpoint changes to a green

checkmark circle after the checkpoint has been scanned during a tour.

Enter the required comments for an Incomplete Tour

Every time an officer ends a tour without scanning all

of the checkpoints, Guard Tour 5.0 will prompt a text

box where the officer can provide an explanation for

ending the tour prematurely. The comment entered

by the officer will appear in the tour report in the Live

Dashboard.

CHECKPOINT TOURSView Scheduled Tours at the Site

1.View the time a tour is scheduled to be

performed. A late tour will have the red

caution symbol next to the name of the tour.

Each tour listed will also show when the tour

was last performed and the name of the

officer that performed the tour.

2.Tours that are scheduled to begin in the

future will have the blue information

circle symbol next to them.

Reload Settings and Scan Barcode

1.Reload Settings: Refresh the list of checkpoints available at a site. If any checkpoints have

been recently added or modified, reloading the settings will ensure the current list and

checkpoint configurations are up to date. The application will require data connectivity to

reload settings.

2.Scan Barcode: Officers can scan NFC tokens at anytime while using the mobile application.

This can be helpful if any officer needs to remind themselves of the information for a specific

checkpoint.

3.The Scan Barcode option will do the same thing, but application will need to be prompted to

open the camera and read a barcode.

CHECKPOINT TOURS How to Write Checkpoints from Mobile

Checkpoints can be written at the site using the mobile application.

This works for both NFC and barcode checkpoints. It is often easiest

to write them while installing the checkpoints on-site. If barcodes are

already installed at the site, the information collected will then be

transmitted back to the checkpoint information in the site profile.

Begin by selecting the View All Checkpoints option from the

Checkpoint icon menu. This will pull the complete list of checkpoints

created for this location.

The ability to write checkpoints is permission based. This option may

not be available to all officers in the field. If the steps shown below are

not available, it is likely due to the permissions granted to the officer.

Any checkpoint options active for the site (or zone) will be available

when writing a new checkpoint.

Select the Checkpoint

Click on the checkpoint you

would like to write. You will

then be presented with the

option to setup up the

checkpoint as a barcode or

NFC token.

Note - Both NFC tokens and

barcodes can be used in the

same tour

Write the checkpoint and confirm

Setup NFC Checkpoint: When you setup an NFC

checkpoint the screen will provide a picture

with instructions to place the device over the top of the

NFC token. Place the device over the NFC token to write

the checkpoint information to the NFC token.

Setup barcode Checkpoint: Barcode checkpoints will

open the camera on the device. Focus the camera over

the barcode until the device confirms the checkpoint was

written.

In both cases make sure the "Tag is now written"

message appears at the bottom of the device when it

returns to the list of checkpoints.

HOW TO WRITE/VIEW FIELD REPORTS

HOW TO CREATE A NEW FIELD

Mobile Options for Field Reports

Use the mobile application to write reports and

activity log entries. All reports written during

your shift will be compiled within the system to

create your Daily Activity Report. Throughout

your shift periodically write activity logs to

record general activities. Use incident reports to

note important events or observations during

your shift.

In addition to creating new reports, you can also

view completed reports at the site. When

you access the Reports and Logs you will have

the option to create a new report or view

reports completed at the site.

Follow the steps below to select and complete a new field report.

1.Scroll through the list of available report and log forms to find the right form for

the situation. Click on the appropriate form and complete the fields provided.

2.Click on the field to see what type of information can be provided. For example, if

the field is a drop-down menu, clicking on the field will present the options in the

drop- down menu. Other types of fields will present a keyboard, number pad, or

open the camera on the device.

3.Once all of the required fields have been completed, click on the [Send] button

to submit the report.

HOW TO BROWSE

Click on Browse Site Reports to view reports that have been completed at this site. Accessing the site reports will also allow you to

modify reports written earlier in your shift.

Browse By Report Form: View all the reports written in the past 48 hours using the type of report as a filter.

1.Browser Site Reports: Select Browse Site Reports to access reports completed at the site.

2.Report Browsing Options: Filter reports to all reports completed at the site, only those completed by you or choose the specific

report type you would like to access.

3.Select Report: Using the filtering options, locate the report you would like to view or edit. Once located, click on the report.

4.View/Edit Report: Select View Report to access a "view only" version of the report. Select Edit Report if you plan to make

modifications to an existing report.

5.Select Field: Click on the field you would like to edit. Make any necessary edits to the report then click on the "Send" button to

send the most recent version to the TrackTik dashboard. Historical backups of previous versions of the report will be

created automatically.

HOW TO ACCESS/COMPLETE TASKS

HOW TO ACCESS/COMPLETE TASKS

The dispatch tasks section is most commonly used with

alarm responses and other ad hoc jobs. The images shown

are using the mobile dispatch, which may not be active. The

simple dispatch will also place tasks assigned to officers

here. From a mobile perspective this section provide a list of

the tasks assigned to an officer. Officers can update the

status of a task, complete the respective report form and

close the job.

Tasks is essentially a list of the tasks that have been

assigned to an officer from the Live Dashboard. To view the

details of a task or begin working on the task, click on the

tasks from the Opened Jobs List and follow the instructions

below.1.Navigate: If the address from the site has been included, the [Navigate] button will

open Google maps and show the route from the current location to the site location.

2.Fill Up Report: Access and fill out the report form included with the task or work

order.

3.Status: Tasks have a status of "Accepted Pending" until the officer views the task

and changes the status to: received, on my way, or completed.

4.Job Completed: Click the [Job Completed] button when you are done to remove the

task from your list.

5.Dispatch can reopen a job and send it back to the officer if it is not completed to the

client's satisfaction.

Note - The Start Time Clock field is not shown. Start Time Clock allows officers to mark

when they begin working for any tasks or job orders that are being billed to a client.

MESSAGE BOARDS

MESSAGE BOARDS

The message board is like a community

message board for a site or zone. Like the

traditional cork-board message board, the

messages posted are available to anyone

working at the site. Contrary to Post

Orders, the message board provides

information that is more event-driven

or temporary. These posts typically

include information about events or

situations occurring at the site

MESSAGE BOARDSThe Message Board icon includes a counter notification. The counter

shows the number of messages that an officer has not acknowledged.

Once an officer views and acknowledges a message the counter will

refresh. To view the message board follow the steps below.

1. Click on the Message Board icon.

2. The pop-up menu allows officers to filter messages by viewing "All

Messages" or only the messages they have not been acknowledged

in "New Messages." Click on the "New Messages" option.

3. "New Messages" will include any message that has not been archived

by the officer. Each message has a color bar on the left-hand side. A

red color bar indicates that the message has not been acknowledged.

The green bar marks messages that have been acknowledged by the

officer. Click on a message to change the status of the message.

4. Acknowledge a message with the "Acknowledge" option or select

"Acknowledge and archive" to acknowledge and remove the

message from the active list. This will make the message only

accessible under "All Messages."

5. Once the message has been acknowledged the color bar will change

from red to green.

Officers can post new messages to the Message Board from their mobile

device. To post a message from a mobile device follow the steps below.

1. Click on the Message Board icon.

2. Select "Post a New Message" from the pop-up menu.

3. Complete the new message form.

4. Use the drop-down menu at the top to select a category for the

message.

5. Enter the content for the message in the text box below the drop-

down menu and use the date dials to select publish date for the

message. This will be the date the message is posted to the Message

Board.

POST ORDERS

POST ORDERS

Post orders are the standing orders or standard operating

procedures for a site. They typically include instructions

for handling situations officers may encounter at the site.

Additionally, they can include company policies as well as

policies for conduct at the client site.

Like the Message Board, Post Orders also include a counter for post orders that have

not been acknowledged by the officer. To view and acknowledge a post order follow

the steps below.

1.Click on the Post Order icon.

2.Like the Message Board, green color bars mark post orders which have

been acknowledged by the officer whereas a red bar indicated that the post order

has not been acknowledged. Select the post order you would like to view and

acknowledge.

3.To acknowledge the post order click on the [Acknowledge] button below the post

order content.

4.A pop-up message will confirm that the post order has been acknowledged and

the color bar will change from red to green.

PANIC BUTTON

PUNIC BUTTONThe new Panic Button can be activated manually or it can be

triggered by shaking the device. To manually trigger the Panic

Button follow the steps below.

1.Click on the Panic Button. This will begin a 5 second countdown to

send a panic notification.

2.Once the countdown begins officers can cancel the panic

notifications by click on the [Click to Cancel] button.

3.The [Call] button will open the call feature on the device and

automatically dial the emergency number listed in your dashboard

(Settings > General > Emergency Number)

4.The [Siren] button allows officers to deactivate the audio siren

produced by the device when a panic is triggered.

5.When the panic notification is sent a pop-up window will remind

officers to follow up with authorities.

6.The device will display a confirmation that the panic notification

was sent.

The Panic Button can also be trigger by quickly

shaking the device back at forth. This will follow

the same process as manually selecting the

Panic Button. However, since shaking the device

may happen involuntarily, the countdown to send

the panic notification allows 18 seconds for

the officer to deactivate.

INTERVENTION VIDEOS & EMERGENCY CONTACTS

Watch mode provides officers with

the ability to record interventions and

other dangerous situations. Watch

mode also has the ability to only

record video in regions where it is

illegal to capture audio without a

subject's permission. Before using

watch mode confirm with an

admin that this setting is configured

correctly.

Watch Mode is the recommended

tool to document potentially

dangerous or sensitive

situations. This allows officers to

capture video footage of events they

may encounter during their shift.

Note - Watch Mode can be a

powerful deterrent for violent

behavior. We recommend

notifying suspects they are on

camera while performing an

intervention. Develop a script and

protocol for how you plan to use

Watch Mode

INTERVENTION VIDEOS & EMERGENCY CONTACTS

Emergency contacts will be listed in an

escalation order. Each emergency contact

may also have a title. The title for the

emergence contact will indicate which

types of situations should be reported to

the contact.

Contacts are organized to show the

escalation. To call any of the contacts

listed, click on the contact's tile. A single

click will begin the call.

NOTIFICATIONS

The notifications section of the mobile application will display any items need attention from the officer.

These can be missed checkpoints or tours, updated or new post order, message board post and more.

The counter icon in the notifications bar will inform officers how may items need their attention.

The Notifications option at the bottom of the application will now only appear if the officer has Post

Orders or Messages that have not been acknowledged. Officer can view the list of items they need to

acknowledge by clicking on Notifications at the bottom of the mobile interface.

NOTIFICATIONS

Thank you