mist360 effective business-it relationship

8/19/2019 Mist360 effective Business-IT relationship

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Efective Business–ITRelationships

Chapter 4

4-1© 2015 Pearson Education, Ltd.


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© 2015 Pearson Education, Ltd.

Objectives

Overview of business –ITrelationshipsExamine the nature of Business-IT

relationshipExplore the foundations of a strongBusiness-IT relationship to obtain

Business Value Trust

Interpersonal interation

!redibilit"

!ompetenes 4-#


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Overview

$trong business-IT relationship is ritial to thesuess to the organi%ation e&etive use of IT'(elivering value)

*eeping the lights one and delivering the s"stem on time

and on budget is +OT enough,oweverB.IT interations are often omplex and highl" resistantto hange

▪ Building a strong relationship is a hallenge/

B.IT 0ualit" relationship are a&eted b"▪ $ub-funtion of IT involved 'operation

appliations22et)

▪ Business units individuals ',3 5 sales22et)

▪ anagement levels

▪ !hanging expetations '6eeping the lights O+)4-8

Missing/ Naive and

unclear


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What is the IT-BusinessRelationship?

9It is a set of belies that one part"holds about the other and how these

beliefs are formed from theinteractions of :;< in!ivi!uals"sta#ehol!ers$ as the" engage in

tas6s assoiated with an IT servie='(a" #>>?)

@ull range of possibilities 'positive and

negative relationships;2 4-4


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What IT shoul! !o to %a#ethins better? "IT perspective$

IT has to ontinuall" prove itself;2Anderstand the fundamentals of business

$atisf" the 9right= ustomers

5t as a 6nowledge bro6er

7et involved in business and be s6illed mar6eter

anage expetations

Anderstand business goals and tal6 business

(emonstrate ompetene

Building a strong B.IT relationshipre0uires

!ontinuous e&orts

Is ongoing

aintain ore IT s6illsEmergent 'ontinue to grow) 4-


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What IT shoul! !o to %a#e thinsbetter? "Business perspective$

aintain ontinuous engagementwith IT wor6

IT sta& ta6ing business roles to get thingsdone///

inimi%e the d"namis of ontinuous

hange in what business wants fromthe relationship;

Ba6 and forth;22

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What !o we #now about theBusiness-IT relationship inor&ani'ations ?

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It is a multifaeted interation ofpeople and proesses2

It is omplex2 (i&erent expetationsand aountabilities ma" lead to la6of trust2

It tends to luster into patterns 'e2g2IT is a neessar" evilD IT is a support

but not a partnerD business and IT



Characteristics o the Business-IT Relationship

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IT has to 6eep proving itself2

The business is often disengagedfrom IT wor62

Business expetations of IT hangeontinuall"2

Business assumptions of IT tend to

luster2



Characteristics o the Business-IT Relationship "continue!$

4-F

The relationship is a&eted b" theinteration of man" people and

proesses at multiple levels2

!larit" is often la6ing aroundexpetations and aountabilities2

There are man" 9disonnets= betweenthe two groups2



The (oun!ation o a )tron& Business-IT Relationship

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Trust

Cre!ibilit*

Co%petence

+alue

InterpersonalInteraction


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Building Block #1: Co%petence --The ,e* Co%petences

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Expertise – the abilit" to support atehnial reommendation and have up-to-date 6nowledge2

Financial awareness – the abilit" toidentif" the value of IT in terms of 3OI and

total ost of ownership2

Execution – the abilit" to understand thebusiness develop a vision and

operationali%e strategies2


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Building Block #1: Co%petence --)tren&thenin& Co%petence

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@ind wa"s to develop business6nowledge in all IT sta&2

Gin6 ITHs suess riteria to businessmetris2

a6e business value an expliit riteriain all IT deisions2

Ensure e&etive exeution in all IT


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Building Block #2: Cre!ibilit*

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!redibilit" is the belief that others anbe ounted on to do what the" sa" the"will do2 It is built b"

*eeping agreements2

5ting with integrit" honest" andopenness2

Being responsive 'e2g2 delivering ontime and under bud et 2


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Building Block #2: Cre!ibilit* --)tren&thenin& Cre!ibilit*

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!ommuniate fre0uentl" and expliitl"2

a" attention to the 9little things=2

Atili%e external ues to redibilit"2

5ssess all business touh points2


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Building Block #3: Interpersonal Interaction – ,e* i%ensions

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Professionalism - an be developed b" Jve sets of attitudesand behaviors !omportment 'i2e2 appearane and manners on the Kob)

reparation 'i2e2 displa"ing ompetene and good organi%ation2

!ommuniation s6ills

Ludgment 'i2e2 ma6ing right hoies)

5ttitude 'i2e2 aring about doing a Kob well)

Nontechnical communication The abilit" to translate and interpret needs not onl" from business totehnolog" and vie versa but also between business units2

ocial skills The abilit" to build mutual understanding to enable all parties to getomfortable with one another and to unover hidden assumptions2

!anagement of politics and con"ict The abilit" to understand the role of politis and how the" an a&et the IT wor6'i2e2 addressing onMit and use it to deliver reative solutions)2


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Building Block #3: Interpersonal Interaction -- )tren&thenin&

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Expet professionalism2

romote a wide variet" of soial

interations at all levels2

(evelop 9soft s6ills= in IT sta&2


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Building Block #: Trust

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The most important wa" to build trust isthrough an e&etive governane

Integrating planning deJnedaountabilities and larit" of roles andresponsibilities are 6e" aspets of an

e&etive governane25n e&etive governane addresses thebusinessH expetations of its IT funtion2


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Building Block #: Trust – )tren&thenin& Trust

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(esign governane for larit" andtransparen"2

andate the relationship2

(esign IT for business expetations2


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Conclusions

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Business-IT relationships are omplexwith interations of man" t"pes atman" levels and between bothindividuals and aross funtional andorgani%ational entities2

@our maKors omponents are neededto build a strong business-ITrelationship ompetene redibilit"

interpersonal s6ills and trust2


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Case )tu!*. Investin& inT/()

01 What went wron& with the T/() invest%ent an! whatcan be !one to prevent these proble%s in the uture?

ini-

ases-#>

21 What !oes 3orthern nee! to !o to reali'e the benetsthat were projecte! or T/()?

51 6ow can the* %easure these benets?

mist360 effective business-it relationship

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