MISSISSIPPI RELAY

ANNUAL REPORT JULY 2009- JUNE 2010

Outreach Activities Date Place Estimated

attendees July 13 Christ the King Church Senior Swingers 25 Aug.4 Smith Robinson Community Center 30

Aug. 5 MSD (Mississippi School for the Deaf) Back to School Registration

N/A Day

Aug. 6 MSD (Mississippi School for the Deaf) Back to School Registration N/A Day

Aug. 8 Holy Family Center - Senior Day 20 Aug. 19 Northside Community Center 20 Aug. 22 MAD (Mississippi Association for the Deaf) Picnic 125 Aug. 23 Holy Family Center - Senior Day 25 Aug. 26 St. Dominic Employee Wellness Fair (Medical Mall) 200 Sept. 23 Waterford on Highland Colony Senior Luncheon 30 Sept. 26 MBCD (Miss Baptist Conference for the Deaf) 100 Sept. 26 Wellsfest - Smith Will Stadium 1,000

Sept. 27-SERID (Southeast Registry Interpreters for the Deaf) N/A Oct. 1

Sept. 28 Sacred Hearth Family Center 30 Sept. 29 Greater Fairview Senior Citizens Group Day 40 Oct. 3 MSD (Mississippi School for the Deaf) Homecoming Day Oct. 5 Cynthia Church of Christ's Holliness (Senior Day) 30 Oct. 7 Hinds Community College - Deaf Awareness Day 75 Oct. 10 College Hill Baptist Health Fair 50 Oct. 13 First Baptist Church of Flora (Senior Night Out) 15 Oct. 16 Ridgeland Recreational Center 25

70 teachers, Oct. 19 Provine High School Health Fair 50 parents,

130 students

Oct. 20 Prostate Cancer Prevention/Wellness Group meeting (St. Dominic 50 Cancer Ctr)

Oct. 21 Sixteenth Annual Senior Health & Wellness Fair 200 Oct. 28 Health Wellness Safety Prevention Expo - Walmart Super Center 100 Nov. 5 St. Dominic Employee Wellness Fair (Medical Mall) 200 Nov. 5 New Mount Zion Missionary Senior Center 20 Nov. 5 Employee Benefits Fair (Wellness Fair) 100 Nov. 7 Cade Chapel Missionary Health Fair 100 Nov. 12 Sunny Brook Estates (Senior Citizens Homes) 30 Nov. 17 Pleasant Hills Community Living Center 20 Nov. 18 Zion Ms Senior Day 20

MISSISSIPPI RELAY

Date Place Estimated attendees

Nov. 19 The Orchards 30 Nov. 22 Lynch St. CME Missionary Society 20 Dec. 8 New Hope Senior Meeting 40 Dec. 8 Briarhill Nursing Home 30 Jan. 4 Baptist Adult Daycare 35 Jan. 7 Highland Home 30 Jan. 13 Jackson Association for the Deaf Clubhouse 15 Jan. 13 Manhattan Nursing Home 30 Jan. 14 Galloway United Methodist Church (Senior Day Luncheon) 40 Jan. 19 Cottage Grove Nursing Home 40 Jan. 20 Brandon Nursing & Rehab 40

Jan. 28-29 Mason Dixon Tourney @ Miss School for the Deaf

N/A (Basketball Tourney) Jan. 29 French Elementary School Career Day 50 Feb. 2 Riggs Manor Senior Apts. 30 Feb. 3 Senior Services Information Day Delhaven Manor 60 Feb. 9 The Chateau Ridgeland Senior Citizen Apartments 40 Feb. 17 Jackson Run Retirement Community 40 Feb. 18 Colonial Heights Senior Group Meeting 30 Feb. 24 Baptist Healthplex Lobby 100 Feb. 25 Baptist Medical Services Lobby 50 March 13 Central Chapter Association for the Deaf 25 March 16 Mississippi College, Clinton Healthplex lobby 55 March 17 Mississippi College, Clinton Healthplex lobby 30 March 18 Madison the City Senior Bingo 40 March 20 OPEN HOUSE- Mississippi Relay/Sprint 60 March 30 St. Catherine's Independent & Assistance Living Programs 20 April 6 Rankin County Medical Center 50 April 7 Indian Run Estates 20 April 10 Jackson Bowling for the Deaf (Tourney) N/A April 12 Mt. Calvary MBC (Senior Services program) 30 April 24 MSDAA (Mississippi Association for the Deaf Alumni) Picnic 40 May 3 Baptist Healthplex Lobby (Clinton) 50 May 5 Baptist Medical Office/Health Complex 50 May 11 Senior Appreciation Day @ Miss Trade Mart Building 100 May 11 AARP Local Chapter 850 @ Golden Key Community Center 50 May 19 Jackson Housing Authority Health & Wellness Fair 250 May 20 Exhibit and Workshop MCVS Connect 1 Conference 30

May 20 Mississippi School for the Deaf, Class Day (donated laptop to

N/A Schmitz/President)

'

ANNUAL REPORT JULY 2009- JUNE 2010

Date Place Estimated attendees

May 21 Exhibit MCVS Connect 1 Conference so May 21 Mississippi School for the Deaf, Graduation Day N/A June 14 Baptist Health Complex - Clinton, MS 200 June 16 Baptist Health Complex - Clinton, MS 200 June 18 South West Softball Association of the Deaf 60 June 19 South West Softball Association of the Deaf 60 June 19 Greater Clark St. Health & Wellness Fair 150 June 22 4th Annual Transportation Coordination Summit 100 June 23 4th Annual Transportation Coordination Summit 100 June 28 Baptist Health Center - Jackson, MS 100 June 30 Baptist Health Center - Jackson, MS 100

Total estimated attendees 5,700

I

MISSISSIPPI RELAY

Mississippi Relay Statistics

Less International 0 8 2 0 7 0 2 11 3 6 2 4 43 4 Mmutes

Less Interstate Toll- 3,168 2,796 2,189 2,635 3,083 3,530 2,564 2,107 2,208 2,271 2,081 2,353 SO,MI 2,582 Free Mmutes (51%)

Less Interstate 16 32 6 29 5 22 27 9 83 7 15 22 a73 23 Directory Ass1stance

Less 900 Mmutes 0 0 0 0 0 0 0 0 0 0 0 0 0 0 (51%)

Billable Mmutes to 26,568 25,711 27,090 28,924 25,128 25,295 27,518 21,771 25,718 26,697 25,330 22,005 307,155 25,646 State of MS

ANNUAL REPORT JULY 2009- JUNE 2010

Less Interstate Sess1on 4,277 5,048 4,563 4,765 3,874 5,213 6,356 4,877 5,065 4,994 6,325 6,064 81,422 5,118 Minutes

Less International 0 8 3 11 5 31 4 51 54 14 185 15 Sess1on Minutes

Less Interstate Toll- 795 1,002 2,164 1,099 981 1,154 917 1,062 1,342 884 803 1,092 13,104 1,108 Free Mmutes (x 51%)

Billable Intrastate 22,051 23,424 24,399 26,098 25,306 26,292 27,102 26,397 28,212 24,496 28,881 28,833 311,488 25,957 CapTel Mmutes

Appendix H:

Mississippi Relay Service

Brochures and other Advertisements

157

With Mississippi Relay dialing 7-1-1 will connect you to a free service which allows effortless communication with people who are deaf, hard-of-hearing, deaf-blind, speech-disabled, or hearing.

It is very simple to make a phone call. All you do is:

1) Dial 7-1-1** or use these toll-free numbers.

2) Press an option and dial the number of a person you are calling to.

3) Communicate while a relay operator relays messages between you and the caller with a breeze.

For more information, please visit at www.mississippirelay.com

For any questions about the relay services or request for presentations, please feel free to contact Jeff Prall, Account Manager jeffrey.prail@sprint.com 1.601.936.5012 (voice) 1.601.709.4624 (TTY) 601.206.0206 (videophone)

• including -deaf - hard-of-hearing -deaf-blind - speech-disabled - hearing callers

.. Some office phone systems do not work with 7-1-1. The above toll-free numbers are attematives customized to callers' needs.

TTY to Voice Voice to Relay

1.800.582.2233 . 1.800.855.1000

TeleBraille

1.800.366.6888

Internet Relay www.sprintip.com

Video Relay www.sprintvrs.com

Voice Carry-Over

1.800.582.0756

Voice to Cap Tel

1.877.243.2823

Speech-to-Speech

1.800.582.2395

Hearing Carry-Over

1.800.253.0191

Espanol 1.800.676.4290 Cap Tel 1.888.269.7477

We offer all of the Relay Services you may need: • Video Relay Service

-_www.sprintvrs.com----~-- _ - sprintvrs.tv or 711.tv

• Sprint IP Relay~-- -- www.sprintip.com

• Sprint Relay Store (BlackBerry & Palm) ____ - www.sprintre/aystore. • Mississippi Relay

- --~-www.mississippirelay.com- --~-------111----~____,_

• Sprint Relay - www.sprintrelay.com-­

Do you ... • need a Cap Tel phone?

• have questions about using Mississippi Relay?

For more information, contact: • Teresa Outreach & EDP Coordinator

Teresa.Burns@sprint.com (e-mail)

• Tommy Walker, Relay Program Manager Tommy. A. Walker@sprint.com (e-mail)

• 601.936.5012 (office) • 601.936.5053 (tty)

--~~ ------- --~-

• 601.936.5051~(fax) • 601.206.0206-(videophone

--~S~p-..ri.--:-n-1-t_: --~•______.O""-'ffl-'-"ic....._..e"--'t""--·s open_every_Tuesday and Thursday from 9 AM- 3 PM. Relay Other days available by Appointment.

Which product will work for you?

t:l-11 t:J~ ~ ~~ '<.ta£-41 -

~ GapTe/" 800 CapTef"BOD1 WebCapTeJ&

UpR:I15lil'le:sc:ttm:t Up to 15/inesotleJ« -""""" J..lnNondbp/BysctNII -00 (depending ctl font siztl --fa!ISiiltseleciBo') - and fOnt Slife Spalllshcapllomtl{l y., y., "" avaJiable ..... .....,.

-DSl.I<>P.F<JS. \tluuteyourOOMJ - __ ,... Dlg<IB/cM*- phOnes and f,'IJolle SIJMC8

"""" ,,__

Abl/ltytosawtext Yes "" Yes- youcanffNifJW

&savetfleent1re ofconveml10n (upto4BO/mesofrext) (upto480hnesoftext) conversa&on on computer ..,_ ... A/JillfyiOdill/tht K()lpr.l-·not

"" tapTelusertllectly I'IOo#IBd!J1tl2{hJne

~Tei!.IIIJfmust (Without dialing a fOil.. lnesiiiiWICBpTdf.JIIM

"" haefhec811etcletl benumbtrtoac:oess musr hM the ce1et must 8X),.933.72f91ba:mect ... ..,.) diii/877-UJ.2823 ffm

b lhe Wibeap18f u:. MldiiJifheCspTelu.w's

"""""""""' Two-1/ne{;apTe/ "'' Yes "" -- No ... Yes -""""""" canbeconn&ctsdto

"" No }bur computer

a computrlr momtor monttor displays capoons

Ablllt'ltoarl}ustfont

"" "" ... ... CapTelseMCefee Nocha!ge M>cha!ge No charge - ... - Up~~g<M'J· UpiO<WBgaiJ' -OII'JOU' ---. ..... MDs Depends on your (headse!s,necldoops, y., Yes etc) phone capabtlltles

Ab/lllyto---·- ... ... --only --Dlsp/<lyscreen Cok>' Cok>' Cok>' -·- """_ ... Omfnlem6tc:annectKm Over Internet cotme00n

·When nor uSiflg captJons, max amplrtlcal/OfJ ts capped a! 15dB

~ ~~1

Learn more about captioned telephone sefV/ces at:

• www mJSSISSipp!relay.com/captel

• www sprmt800.com

~ ~ u Ml<"'""rf"QpT'>!"Ar'l" SNIIliC<rf•f'l!mt

Reach customer service at:

• 1-888-269-7477 (Voice/TTY)

• 1-866-670-9134 (Espafiol - Voz/TTY)

• captel@captel.com (E-mru/)

Sprint 1}:. Cap Tel

,ljh<"l!lghCapT.I~Il'>uoodf>Jre"~c.ali~sucheme.gencvcalllngllUI-oolhlCiro~sameas~911!E\l11s.~ces.

El)J.t:lrlClCi.ipTalfuoiT~'>Iencyaj,ng.)OO&g?elhatSpnnti,no\rssponsil'>jeforan1darmqesrESlA!Jngfromerrors,OOfocls.mifunrtlor., rnt.lrl'-4)bnnsOflaiL~tsl1act::I.ISSnjOfatlemptmgtlla=Hrlerg<;ncys-r\lle%tl'rough(:apTI'I,'t'd'loottlerca.rejbllt¥"Jl€9ioJ.cncectSpnrl! crolherMSe.Cov!iragcoot~Wl'ttle~re.Off<rst.ernce!Enfea!Jrr:snotiM'&ri;rn<'ll~fkketdrll...::aOO~ti!IOoal~ooos/

netiW\s.Oth€frestrCIJOnSapply-*'IYIWf.SP'~telromfcrOOtai5.C2D11~mtSpmtandtogcsar~~31t:rrwksof~ntCi.illTd.Jl!J VlebCapTr:lar~ragtSiere!Jir.lllermrhscflJtratt>b:.OrherregiSiratlonmarks~etllepto~rtyoftherrr~edl'/e<Nitlers.

Free Captioned Telephone Services Do )IOU struggle with understanding Olhers on the phone?

We've got the solut1on tor you ...

rF-1 ...,.. rrial 'LIII

~ ~L~~ . .'IIPPI t.iMr""\\[),yDioiT'I-1

IJ1 MISSISSIPPI CapTei* 800 Sprmt CapTef" 8001 Sprmt webCapTef"

He\lo this is Carol Hi have good news we ar of f\ying over to for her birthday vmat thinK? ves a\1 of us you don't need to p; wi\1 rent a car ·

-~--~ -:r---... ··,c;jc~ ••_..

iiifllll.

11 What? Can you repeat that, please? 11

Do you.

Have you

• have dtfftculty hearmg on the phone?

• miSunderstand conversations due to background no1se?

• saJd "I'm sorry f can't hear you?" • been dependmg on others to help

you with phone calfs?

It you answered YES, we've got the sofut1on for you Sprmt's captioned telephone sefV!ces allow you to LISTEN and READ capttons of everythmg sa.Jd durmg your phone conversatiOns.

How captioned Telephone Service worlcs

i))~~ccc;L ~ a.. .......

& ~

\) You speak dtrectfy to the other person on the telephone

f:l.f The other person speaks dtrectly to you

E.) The capttoned telephone operator transcribes the other person's spoken words mto text usmg votce-recognrtJon technology

c:J You listen to the other person on the telephone while roadmg the captJoned spoken words on the display screen

~ Mississippi Cap Tel BOO® The Next Generation of CapTef'P

CapTer Benefits • Large, easy-to-read captions on

wmdows with adJustable font Sizes and colors

• DISplay screen tJits tor comfortable readrng or lies flat to mount the phone on a wall.

• Up to 40dB volume ampllhcatlon for captJoned caJ/s

• Simply plugs mto a standard phone Jack Will not work w1th PBX (often m offices with extens1on numbers) unless an analog port 1s avadable

• Instructions and an easy-to-follow trammg DVD are Included

To apply for a tree CapTer BOO contact: • MISSISSI[{I Relay Eqwpment

D1stnbut1on Program (EDP} 3010 LEkeland Cove SuJteZ-1 Rowood, MS 39232

• (601} 936-5012 (Voice} (601} 936-5053 (TTY} (601} 936-5051 (Fax}

• Emwl MSRelay@Sprmtcom

• Website IN'WW mlsslsslppuelaycom!edp

"Conversations with my family are easy to

follow with Mississippi's CapTeiBOO! 11

!PI Sprint CapTef' BOOi ~ CapTef& vta an Internet /me

CapTe,. B001 Benefits • Same physical features as the

CapTe/ BOO phone

• Capt1ons appear automatJcalfy on afl calls - mcommg and outg01ng No need to dial a toll-free number first

• An analog !me JS used tor making or receNmg a call wh1le connectmg automatically to the Cap Tel sefV/ce through the Internet

• One touch button to reach customer serv1ce

To purchase a CapTer B001 phone

• Qualified mdiVIdual $99.00

• AgencleslbusmesSP.s $595.00

• To order

www spnntBOO.com or

1-800-233-9130 (Voice/TTY}

"" Depefldfflg on how many d(MC()S are connecf&dtothelnteroot,youmayneea aroutertoconnectyotlrCapTef"800i -·

ll Now I can make phone calls without having to depend

on anyone_ !J!J

Spnnt WebCapTef® u CapTeP on your computer- www.spnntcaptel

WebCapTe,. Benefits • No spec1al eqwpment

IS reqUired

• Any kmd of telephone and computer Will do'

• Save, rev1ew or pnnt your conversation

• Font SJze and colors can be changed to meet your personal preferences

• Macmtosh and Wlndaws­based PC compatible

First t1me user • F1rst-t1me users must reg1ster

a user name and password before USing the servtce

• Reg1sterat sprmtcaptel comlreg1strat1on asp

Step-by-step mstrucuons • www sprmtcaptel comlfaq asp

liThe ability to have conversations with my clients through Sprint WebCapTel helps my confidence soar. !J!J

~ Sprmt Federal CapTef® www federalrelay.us/captel

• If yes, your Federal Cap Tel® phone 1s accesSible domestically from work or home or While travelmg m fifty states

• No domestic toll (long distance) charge tor calls made anywhere m the Umted States

• Dependmg on your federal status, several options are ava.Jiab/e to order a CapTete phone at www.federalrelay.us/captel

Using Cap Tel to call 911

One-Une CapTe,. phones (Cap Tel BOO only)

~ ~

• The CapTef8 Gall Center 1s not engaged m processmg 911 calls

• When usmg a CapTef8 phone to ca/1911, It JS handled the same way with a person caJ/mg from a standard telephone

• The CapTef'& phone automatically converts to a VoJCe-Carry-Over (VCO) phone and d1als 911 d1rectly

Two-Line CapTe,. phones (Cap Tel BOO and CapTeiB001} • A two-/me CapTete phone that has separate vo1ce and data connections

makes calls to 911 more efflc1ent than one-line CapTete connections

WebCapTe,. phones • Spnnt's Internet-based WebCapTel"' sefVIce accepts and handles

emergency calls usmg a database that matches a caller's location to a seMng PSAP {Public Safety Access Pomt)

For more information • DetaJ/ed mstruct1ons are avaJiable at www.spnnt800 com/emergency

What is Cap Tel Relay Service? ~ The servtce ts stmtlar to captJOned televrsron

Spoken words appear as wntten text for you to read

~ D1al the person you're calling directly

• Capt1ons are provided live for every phone call They are displayed on your Cap Tel phone's bu1lt-1n screen for you to read as you listen to your caller's vo1ce

• CapTel Relay Serv1ce IS provided free of charge• through MISSISSIPPI Relay

"Cap Tel users are responstble for thetr own long distance charges

The Cap Tel phone is available through MREDP.

Read the MREDP 1nformat1on on the back

How does Cap Tel work?

0 6 e e

The Cap Tel user dials and speaks directly to the other party on the telephone

The other party speaks directly to the Cap Tel user

The Cap Tel operator transcnbes the other party's spoken message 1nto text (captions) us1ng vo1ce-recogmt1on technology

The Cap Tel user listens to the other party on the telephone while read1ng capt1ons of the conversatton on a dtsplay screen

Need Equipment? The Mississippi Relay Equipment Distribution Program (MREDP) prov1des equal access telephone and emergency serv1ces to e11g1ble MISSISSippians who are

.. deaf, hard-of-heanng, or deaf-bhnd (40 dectbels or greater)

• have a speech d1sab1l1ty

• have a v1sual, mobility, or cogmhve Impairment that prevents them from us1ng a standard telephone.

Who can apply? Anyone can apply who meets the following four cntena

.. MtSSISStppt restdent

• Personal telecommun1cahon serv1ce

• Income eligibility

• D1sab1l1ty certified by a qualified professional

Even 1f you do not meet 1ncome el1g1blllty, a shared cost option 1s available.

How do I apply? To rece1ve an application, contact MREDP

• 601-709-4624 (TIY)

• 601-936-5012 (Vo1ce)

• 601-206-0206 (Videophone)

• 601-709-4625 (Fax)

• www.mlssissippirelay.com/mredp (Webs1te)

dlal7-1-1

Mississippi Relay 460 Bnarwood Dnve, SUJte 400 Jackson, MISSISSippi 39206

601-936-5012 Voice 601-709-4624 TTY 601-709-4625 Fax 601-206-0206 Videophone

Email: MSRelay@spnnt.com Website: www.mtsstssipptrelay.com

MISSISSippi Relay IS proVIded by Sprint. Cap Tel rs a re!Jrstered trademark of Ultratec, Inc.

Do you Sfrugg le with understanding others on the phone?

We've got a

solution for you!

Captioned Telephone

'I'

'I'

.,.

.,. • , •

WNW mJSSJSS1pplrelay comlcaptEd

Do you ... • have d1fficuHy

heanng on the phone?

If you answered YES, we've got the solution for you. MISSISSIPPI Relay Captioned Telephone Serv1ces allow you to LISTEN, and READ capt1ons of what the other person says.

Cap Tel benefits:

• Bnght and easy-to-read display

• Captions appear on all calls, 1ncom1ng and outgo1ng.• * see Cap Tel Comparahve Chart for more mformatron

• Just unplug your old phone and plug 1n the Cap Tel phone. There are no add1t1onalline charges assoCiated with use ofthe Cap Tel phone.

I Font s1ze and colors can be changed personal preferenees.

I _ ... rwJJf~

Cap Tel Comparative Chart

Unes on display screen Cap Tel 800 Up to 15 lines of text dependmg on font s1ze

CapTel84VI Up to 15 hnes of text dependmg on font s1ze

WebCapTel Depends on your browser wmdow & font style

Phone services supported CapTel800

CapTel84VI

WebCapTel

2-llne capTet CapTel800

CapTel840i

WebCapTel

Analog phone lme only

Analog, DSL, VoiP, F10S, DJgJtal cable phone

Own telephone & phone serv1ce to make calls

Yes

2~lme capabJhtJeS

No

Requires hflh-speecl lntemetc:onnettlon CapTel800 No

CapTel84VI Yes

WebCapTel Yes

Abllftytosave text ot conversation CapTel800 Yes - Up to 480 hnes of text

CapTel8401 Yes - Up to 500 lmes of text

WebCapTel Yes • Can reVlew and save ent1re conversatiOn

captiorls provided CapTel800 Over analog phone lme

CapTel84VI Over Internet connect10n

WebCapTel Over Internet connect JOn

Cap Tel® lets you communicate with po ._,

' r r !"

·-"' J ,... r

I

MISSISSippi Relay Captioned Telephone Serv1ce allows anyone who uses heanng a1ds or who finds 1ts difficult to hear mdependently to use the phone

24-hour-a-day free serv1ce Cap Tel users at11 respons1ble for the If own long dtstance charges However, there 1s no charge for usmg MtSS!SS!ppl

Relay Captioned Telephone SetVTCe

Span1sh Capt1omng 1s available for Spamsh-to-Spanlsh calls • Hours are 7 am to 11 pm CST

I I -------=::::: •........... ~­

..;;... ...-~

$1- ..... ..,., , ,. ,---· .. ~~~~- . ~ ..

. ... Ct' , -----

!"

Wireless CapTel® by Sprint® sprint800.com/wireless-captel-sprint

·l

WebCapTel benefits:

• No spec1al equ1pment IS required.

• Any kind of telephone and computer with Internet access.

• Font s1ze and colors can be changed to meet your personal preferences.

• Macintosh and Windows-based PC compatible.

• The WebCapTel user listens to the voice user on h1s telephone while reading captions of the conversation on his computer monitor.

• Visrt www.sprintcaptel.com for more infonna!ion.

Wireless Cap Tel by Sprint benefits:

• Free app on select Android-powered 2.2 or higher deVIces.-

• Works on 3G, 4G or WiF1.

• Captioned voicema1l serv1ce.

• No voice plan 1s requiCed.

- Need a device? Start saVIng today by Ytstmg sprintrelaystore.com/wes

To install Wireless Cap Tel by Sprint:

• Usmg your deVIce's barcode scanner. scan the QR code to the nght and Install.

• Tap the Google Play Store icon • 1n your phone's applications list and search for Sprint Cap Tel select then install.

._J bit ....

:' ,_-,

'

nv TeteBratUe

Voice

Spanish

Voice Carry-OVer

Speech•to-5paech

Hear1ng Carry-OVer

900 Toll servtce

International Calling

TrY Public Payphones

Directory Assistance

Answering Machine

Emergency Call

Mississippi Relay

Enhanced Speech-to-Speech Service

Dial 7-1-1 or 1-800-582-2395

• Cllck to My Email Set Up

My Email Set Up In order to speed up the set· up of the call, Mississippi Relay now offers STS Email Set-up. Now, STS users can email call instructions or information z to Z4 hours prior to the call. This can include Information such as the number to be d1aled, the name of the person being called, any special instructions and the subject of the catt, or anything that makes it easier for the STS user to complete the call. This feature cannot be used to request a specific relay operator, schedule an STS call or be used in lieu of ptacmg a live calL

0 Click hero to read My Stop-by·Stop Instructions

Cl My Support· an-787·1919

A dedicated customer support for STS users. This new support for STS Is standing by to assist STS users or organizations servtng STS users With baste Information about STS, filling out customer profiles, and other Sprint Relay features designed to support STS customers and t-hftir ,.,.,.,.,...

'At .. - ' . '!!J ~·-·Up: ' . , <J servtce ~Feedback

?f FAQ$

m Teteerame Votce

Spanish

Voice Carry-OVer

Speech·to-5peech

Hearing Carry-OVer

900 Toll Servlce

International Calling

TTY Public Payphones

Directory Assistance

Answering Machine

Emergency Call

Mississippi Relay

Speech-to-Speech (SIS)

Dial 7-1-1 or 1·800-582·2395

Individuals With a speech disability may make STS calls, where a specially trained Relay Operator listens in to a call and serve as the STS user"s voice and repeat his/her responses to the called party if needed. There may be instances where the STS user Will be asked to repeat his/her message to ensure that it is conveyed correctly. The STS user hears the called party's voice.

New Feature: STS Email Set Up This new feature makes call set-up a piece of cake for STS users.

- Clk:k here to My EmaU Set Up

This Emau Set Up feature allows STS users to send an emall With call instructions or Information to Mississippi Relay STS at least two hours before the call. e Clk:k here to learn more about Enhanced STS.

For more Information:

G Speech to Speech

, ~"t servtce ~feedback

?f FA~

Appendix 1:

Copy of Legislation Establishing

TRS in Mississippi

166

LexisNexis(TM) CD Page I of6

Document 1 of 7

Source: Mississippi Code/TITLE 77 PUBLIC UTILITIES AND CARRIERS/CHAPTER 3 REGULATION OF PUBLIC UTILITIES/ARTICLE 11. DUAL PARTY RELAY SYSTEM TO PROVIDE TELECOMMUNICATIONS DEVICES FOR THE DEAF AND HEARING OR SPEECH IMPAIRED

ARTICLE 11. DUAL PARTY RELAY SYSTEM TO PROVIDE TELECOMMUNICATIONS DEVICES FOR

THE DEAF AND HEARING OR SPEECH IMPAIRED

@ 2002 by the State of Mississippi and Matthew Bender & Company, Inc., a member of the LexisNexis Group. All rights reserved. Use of this product is subject to the restrictions and terms and conditions of the Matthew Bender

Master Agreement.

Document 2 of 7

Source: Mississippi CodefTITLE 77 PUBLIC UTILITIES AND CARRIERS/CHAPTER 3 REGULATION OF PUBLIC UTILITIES/ARTICLE 11. DUAL PARTY RELAY SYSTEM TO PROVIDE TELECOMMUNICATIONS DEVICES FOR THE DEAF AND HEARING OR SPEECH IMPAIRED/§ 77-3-501. Legislative findings.

§ 77-3-501. Legislative findings.

The Legislature ofthe State of Mississippi finds:

(a) That telephone service provides a rapid and essential communications link among the general public and with essential offices and organizations such as police, fire and medical facilities;

(b) That all persons should have basic telephone service available to them at a fair and equitable

(c) That a significant portion of Mississippi's hearing and speech impaired population have profound disabilities which render normal telephone equipment useless without additional specialized devices; and

(d) That there exists a need for a program whereby access to basic telephone service for hearing and speech impaired persons is equal in cost to the amount paid by other telephone customers.

Sources: Laws, 1990, ch. 321, § 1, efffrom and after passage (approved March 12, 1990).

------~----~----------·---------------------------~ © 2002 by the State of Mississippi and Matthew Bender & Company, Inc., a member of the LexisNexis Group. All rights reserved. Use of this product is subject to the restrictions and terms and conditions of the Matthew Bender Master Agreement.

Document 3 of 7

Source: Mississippi Code/TITLE 77 PUBLIC UTILITIES AND CARRIERS/CHAPTER 3 REGULATION OF PUBLIC UTILITIES/ARTICLE 11. DUAL PARTY RELAY SYSTEM TO PROVIDE TELECOMMUNICATIONS DEVICES - ... · ... ~.\·~''' ·~··' -http://198.187.128.12/mbPrint/6fa4b70.htm

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FOR THE DEAF AND HEARING OR SPEECH IMPAIRED/§ 77-3-503. Definitions.

§ 77-3-503. Definitions.

The following terms and phrases when used in this article shall have the following meaning ascribed to them, except where the context clearly indicates a different meaning:

(a) "Deaf person" means an individual who is unable to hear and understand oral communication, with or without the assistance of amplification devices.

(b) "Dual party relay system" means a procedure whereby a deaf, hearing or speech impaired TOO user can communicate with an intermediary party, who then orally relays the first party's message or request to a third party, or vice versa.

(c) "Exchange access facility" means the access from a particular telephone subscriber's premise to the telephone system of a local exchange telephone company. Exchange access facilities include local exchange company provided access lines, private branch exchange trunks and centrex network access registers, all as defined by tariffs of telephone companies as approved by the commission.

(d) "Hard of hearing person" means an individual who has suffered a permanent hearing loss which is severe enough to necessitate the use of amplification devices to hear oral communication.

(e) "Hearing impaired person" means a person who is deaf or hard of hearing.

(f) "Ring signaling device" means a mechanism such as a flashing light which visually indicates that a communication is being received through a telephone line. This phrase also means a mechanism such as adjustable volume ringers and buzzers which audibly and loudly indicate an incoming telephone communication.

(g) "Speech impaired person" means an individual who has suffered a loss of oral communication ability which prohibits normal usage of a standard telephone handset.

(h) "Telecommunications device" or "telecommunications device for the deaf, hearing or speech impaired" or "TDD" means a keyboard mechanism attached to or in place of a standard telephone by some coupling device used to transmit or receive signals through telephone lines.

(i) "Telephone company" means every corporation, company, association, joint stock association, partnership, and person and their lessees, trustees or receivers appointed by any court whatsoever, and every city or town owning, operating or managing any telephone line or part of a telephone line used in the conduct of the business of affording telephonic communication service for hire within this state.

G) "Telephone line" includes conduits, ducts, poles, wires, cables, crossarms, receivers, transmitters, instruments, machines, appliances, instrumentalities and all devices, including radio and other advancements of the art of telephony, real estate, easements, apparatus, property and routes used and operated to facilitate the business of affording telephonic communication services to the public for hire within this state.

(k) "Trust fund" means the Dual Party Relay Service Trust Fund which is a specific trust to be created by the Public Service Commission and to be established, invested, managed and maintained for the exclusive purpose of fulfilling the provisions of this article according to Public Service Commission rules and regulations.

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Sources: Laws, 1990, ch. 321, § 2, eff from and after passage (approved March 12, 1990).

© 2002 by the State of Mississippi and Matthew Bender & Company, Inc, a member of the LexisNexis Group. All rights reserved. Use of this product is subject to the restrictions and terms and conditions of the Matthew Bender

Master Agreement.

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Source: Mississippi Code/TITLE 77 PUBLIC UTILITIES AND CARRIERS/CHAPTER 3 REGULATION OF PUBLIC UTILITIES/ARTICLE 11. DUAL PARTY RELAY SYSTEM TO PROVIDE TELECOMMUNICATIONS DEVICES FOR THE DEAF AND HEARING OR SPEECH IMPAIRED/§ 77-3-505. Statewide program to provide telephone access to speech or hearing impaired persons; commission not liable for claims, actions, etc. arising out of program.

§ 77-3-505. Statewide program to provide telephone access to speech or hearing impaired persons; commission not liable for claims, actions, etc. arising out of program.

(1) The Mississippi Public Service Commission shall establish, implement, administer, regulate and promote a statewide program to provide telephone access to persons who are speech or hearing impaired.

(2) The program shall include but not be limited to:

(a) A statewide dual party relay service;

(b) The establishment of characteristics and performance standards for TDD ring signaling devices and volume control handsets;

(c) A single supplier statewide relay system to handle all intrastate TDD calls; and

(d) The promulgation of procedures, regulations, rules, guidelines and criteria to establish, implement, administer, regulate and promote all aspects of the dual party relay service and this article where not prohibited by law.

(3) The commission may use assistance from public agencies of the state and federal government or from private organizations and industry to accomplish the purposes of this article.

(4) The commission shall not be liable for any claims, actions, damages or causes of action, civil or criminal, arising out of or resulting from the establishment, participation in or operation of the Dual Party Relay System Service.

(5) The provider of the Dual Party Relay System Service, and the employees of the provider, shall not be liable for any claims, actions, damages or causes of action, civil or criminal, for:

(a) Maintaining the confidentiality of each relayed conversation;

(b) Relaying any message from one party to another in a relayed conversation; or

(c) Any error made in the transcription, transmission or transliteration of any message from one party to

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another in a relayed conversation, except for errors resulting from gross negligence, intentional acts or willful misconduct.

Sources: Laws, 1990, ch. 321, § 3; Laws, 1991, ch. 485, § 1, eff from and after July 1,

© 2002 by the State of Mississippi and Matthew Bender & Company, Inc., a member of the LexisNexis Group. All rights reserved. Use of this product is subject to the restrictions and terms and conditions of the Matthew Bender

Master Agreement.

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Source: Mississippi CodefriTLE 77 PUBLIC UTILITIES AND CARRIERS/CHAPTER 3 REGULATION OF PUBLIC UTILITIES/ARTICLE 11. DUAL PARTY RELAY SYSTEM TO PROVIDE TELECOMMUNICATIONS DEVICES FOR THE DEAF AND HEARING OR SPEECH IMPAIRED/§ 77-3-507. Maintenance surcharge on local exchange access facilities; Dual Party Relay Service Trust Fund; source of funds; use of funds; charges for use of relay service.

§ 77-3-507. Maintenance surcharge on local exchange access facilities; Dual Party Relay Service Trust Fund; source of funds; use of funds; charges for use of relay service.

(1) The Public Service Commission may impose upon all local exchange telephone companies operating in the State of Mississippi a monthly relay service fee in an amount to be determined by the commission based upon the amount of funding necessary to accomplish the purposes of this article and to provide dual party telephone relay services on a continuous basis. Such fees shall be paid by the local exchange companies to the credit of the Dual Party Relay Service Trust Fund. The commission may authorize local exchange companies to recover relay service fees through a surcharge on their customers in the manner prescribed by the commission. The relay service fees remitted by the local exchange companies shall not be subject to any tax, fee or assessment, nor shall it be considered revenue of the local exchange companies. The Dual Party Relay Service Trust Fund shall be credited with all interest income and earnings of the fund. The fund shall be established, invested and managed for the exclusive purpose of fulfilling the provisions of this article according to rules and regulations established by the Public Service Commission.

(2) Monies in the fund shall also include any appropriations authorized by the Legislature, any available funds authorized by the Public Service Commission, grants from other governmental or private entities, and any contributions or donations received by the Public Service Commission for the dual party relay service. All monies in the Dual Party Relay Service Trust Fund shall be used solely for the administration and operation of a statewide program to provide telecommunications access to persons who are speech and hearing impaired or similarly impaired.

(3) The users of the relay service shall be charged for telephone services, without additional charges for the use of the relay service other than any surcharge which may be imposed upon them under this section. The calling or called party shall bear an expense for making intrastate nonlocal calls considered and approved by the Public Service Commission as being equitable in comparison with non-TDD or DPR service customers.

Sources: Laws, 1990, ch. 321, § 4; Laws, 1991, ch. 386, § 1; Laws, 1992, ch. 331, § I, eff from and after passage (approved April20, 1992).

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© 2002 by the State of Mississippi and Matthew Bender & Company, Inc., a member of the LexisNexis Group. All rights reserved. Use of this product is subject to the restrictions and terms and conditions of the Matthew Bender Master Agreement.

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Source: Mississippi Code/TITLE 77 PUBLIC UTILITIES AND CARRIERS/CHAPTER 3 REGULATION OF PUBLIC UTILITIES/ARTICLE 11. DUAL PARTY RELAY SYSTEM TO PROVIDE TELECOMMUNICATIONS DEVICES FOR THE DEAF AND HEARING OR SPEECH IMPAIRED/§ 77-3-509. Advisory committee on telecommunications services for hearing or speech impaired persons; members; terms; compensation.

§ 77-3-509. Advisory committee on telecommunications services for hearing or s.peech impaired per$ons; members; terms; compensation.

(1) On or before August I, 1990, the Public Service Commission shall appoint an advisory committee to monitor the statewide telecommunications relay access service and advise and make recommendations to the Public Service Commission in pursuing services which meet the needs of the hearing or speech impaired and others similarly impaired in communicating with other users of telecommunications services.

(2) The advisory committee shall be composed of:

(a) One (1) deaf person recommended by the Mississippi Association of the Deaf;

(b) One (l) speech or hearing impaired person recommended by the Mississippi Association for Retired Persons;

(c) One (I) person recommended by the Coalition of Citizens with Disabilities;

(d) One (1) representative of telecommunications utilities chosen from a list of candidates provided by the Mississippi/Alabama Telephone Association;

(e) One (I) representative of the Mississippi Speech and Hearing Association;

(f) One (1) representative ofthe Veterans Administration;

(g) One (I) representative from Vocational Rehabilitation Deaf Services;

(h) One (I) hearing impaired representative of the Mississippi School for the Deaf;

(i) Two (2) representatives chosen from the Public Service Commission's staff and employees;

G) One ( 1) person appointed by the Speaker of the House of Representatives;

(k) One (I) person appointed by the Lieutenant Governor of the Senate;

(I) One ( 1) representative from the provider of the DPR service; and

(m) Three (3) "at large" individuals who have particular skills, knowledge, experience or ability but who are not necessarily speech or hearing impaired or otherwise affiliated with an organization serving the speech or hearing impaired.

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The commission, in its discretion, may name a successor or similar organization to be represented on the committee if an organization or agency named in this subsection ceases to exist.

(3) The committee shall be appointed based on candidate names submitted by the recommending agency or organization. Each member of the advisory committee shall serve for a term of two (2) years. A member whose term has expired shall continue to serve until a qualified replacement is appointed. The members of the advisory committee shall serve without compensation but shall be entitled to reimbursement for travel and expenses incurred in the performance of their official duties and per diem, which shall be paid out of the trust fund on the same basis established for state employees.

Sources: Laws, 1990, ch. 321, § 5; Laws, 2000, ch. 520, § 1, efffrom and after passage (approved Apr. 30, 2000.)

@2002 by the State of Mississippi and Matthew Bender & Company, Inc., a member of the LexisNexis Group. All rights reserved. Use of this product is subject to the restrictions and terms and conditions of the Matthew Bender

Master Agreement.

Document 7 of 7

Source: Mississippi CodefTITLE 77 PUBLIC UTILITIES AND CARRIERS/CHAPTER 3 REGULATION OF PUBLIC UTILITIES/ARTICLE 11. DUAL PARTY RELAY SYSTEM TO PROVIDE TELECOMMUNICATIONS DEVICES FOR THE DEAF AND HEARING OR SPEECH IMPAIRED/§ 77-3-511. Commission to implement relay service within one year; report to Legislature.

§ 77-3-511. Commission to implement relay service within one year; report to Legislature.

(1) The Public Service Commission shall commit all acts necessary to implement a dual party relay service in as expeditious a manner as possible not exceeding one (1) year from the date of passage of this article.

(2) The Public Service Commission shall report to the Legislature on or before January 1, 1991, the status and conditions of the dual party relay service and other aspects of the programs specified in this article.

Sources: Laws, 1990, ch. 321, § 6, eff from and after passage (approved March 12, 1990).

© 2002 by the State of Mississippi and Matthew Bender & Company, Inc., a member of the LexisNexis Group. All rights reserved. Use of this product is subject to the restrictions and terms and conditions of the Matthew Bender

Master Agreement.

http://198.187.128.12/mbPrint/6fa4b70.htm 10/22/2002

Appendix J:

Complaint Logs

2007.2012

173

Mississippi Public Service Commission --~.\>'Ia.

:1':~' ..... - -··\}.

NIELSEN COCHRAN. CHAIRMAN nllf\~t:)" fi' c COPi' K ..-,:;;; JACKSON·FIRST DISTRICT lfW.,. ~ • · •, .<#' LEONARD L. BENTZ. VICE-CHAIRMAN '.,,,·~:,.;;:o..t> BILOXI· SECOND DISTRICT

BO ROBINSON. COMMISSIONER BRIAN U. RAY HAMILTON· THIRD DISTRICT EXECUTIVE SECRETARY

June 27, 2007

Marlene H. Dortch Office of the Secretary Federal Communications Commission 445 lih St., SW/Room TW-B204 Washington, DC 20554

Re: TRS 55-02

(601)961-5400

Mississippi Complaint Log Summary

Dear Ms. Dortch:

Pursuant to FCC rules, more specifically CG Docket No. 03-123 regarding '' lecommunications Relay Service, please find for reviev,r the following:

Annual Complaint Log from June 1, 2006 to May 31, 2007

fECEIVED & MPECTED

JUN 2 8 2007

FCC- MAIL,.OOM LYNN CARLISLE SENIOR ATTORNEY

JOEL BENNETT. OIR. FlNI\NCE & PERSONNEL

MARK McCARVER. DtR. GAS PIPELINE SAFETY

A compact disc and four copies are enclosed as required. Should you need additional information please let me know.

/~ !

Respectfully submitted, ·· ~?

--) -~~--7~~-n U. Ray, [xecutiv~-s~~ ary

Mississippi Public Service Commission

Cc: Pam Gregory Federal Communications Commission Consumer & Governmental Affairs Bureau 445 lth St., SW/Room 3-C417 Washington, DC 20544

501 N WESf STREET, SUITE 201·A, JACKSON. MISSISSIPPI 39201 PO BOX 1174 JACKSON, MISSISSIPPI 39215-1174

FAX (601) 961·5469

~t

7

6

6

6

II!Ec£MO' INGPECTED I I .JIJN t) 0 ?QQ'J I ""o ..

FCC- MAILPtOOM Complaint Tracking forMS (06/01/2006-05/31/2007). Total Customer Contacts: 4

Nature of Complaint Date of Resolution Explanation of Resolution

Caller reported that CA yelled at the beginning of the call, "You're ~pologized for the inconvenience and told her the repo ~he 3rd person I spoke to and I'm trying to get this person some sent to the call center supervisor. Follow up requested. help." The caller is the supervisor at a community college 04/17/07 agent by that number at the center. Agent with that nu~ switchboard, so the call was given to her to handle. At the end of employment a month ago. Closmg ticket Trainer conta ~he call she requested theCA's name or ID number. customer with inquiry results on 4/24/07.

Explained why xxx xxx would show up and explained th

Caller was not happy with agent typing abilities. 11/25/06 can't back space to correct a word The caller understo Discussed spelling issues with agent. He stated that hE xxx to correct any mistakes as required.

Apologized, offered to submit credit request, which cus MS Voice user complained he continues to be billed by Sprint when

09/07/06 refused. No contact wanted. Opened Trouble Ticket. n

Bell South is selected for his carrier. did not accept the offer for the credit. The customer did any contact information.

Apologized and explained I will be sure to inform the ag

MS TTY user complained agent didn't follow instructions to leave a supervisor for follow up with the agent on this issue. Cu

message for son to call back on second line to a voice #, causing 06128106 not want contact. Met with agent who did not remembe1 stated she always follows the customer's request. Coac

confusion. on following the customer's request and keeping the cu informed.