P R O F . S T E V E N L . J O H N S O N T w i t t e r : @ S t e v e n L J o h n s o n

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MIS5101: Business Intelligence Key Slides Weeks 1-3

Week 1: Introduction

  Introduction to...  Content  Format  Each Other

  Expectations

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Information Technology Management

MIS5001 Management Information

Systems

Introduction to Information Technology

Understand role of IT in improving

firm performance

Learn common justifications for IT

initiatives

N/A

N/A

MIS5102 Business Process

Improvement

Fundamentals of Business Process

Analysis

N/A

Communicate IT value to business

audience

Learn business analysis and

consulting skills

Analyze requirements for

IT-enabled business change

MIS5108 Information

Systems Strategy

Strategic Value of Information Technology

Identify and evaluate strategic

value of IT

Develop business case for IT-related

initiative

Identify business opportunities.

Develop a plan for organization

change

MIS5101 Business

Intelligence

Data, Information and Knowledge

management

Apply business intelligence

solutions to solve business problems

Create value realization plan for

bus. intelligence

Integrate data across multiple

sources

Develop information

security policies and plans

Understand issues in successful IT strategy implementation

Evaluate IT investments and IT-enabled business opportunities.

Form a business case for a technology initiative.

Analyze a current business process and improve it (BPM).

Plan transition to new systems and processes.

In-Class Exercise #2

“According to Russell Ackoff, a systems theorist and professor of organizational change, the content of the human mind can be classified into five categories:

•  Data: symbols •  Information: data that are processed to be useful; provides answers to

"who", "what", "where", and "when" questions •  Knowledge: application of data and information; answers "how" questions •  Understanding: appreciation of "why” •  Wisdom: evaluated understanding.

Ackoff indicates that the first four categories relate to the past; they deal with what has been or what is known. Only the fifth category, wisdom, deals with the future because it incorporates vision and design.”

From: http://www.systems-thinking.org/dikw/dikw.htm Photo credit: TheAllNewAdventuresOfMe

Coming Attractions

  Check website: discussion question in next 24-48 hours   Post a response

  Read and reply to other’s comments, too

  Read assigned readings   Consider discussion questions in syllabus

  Bring “Weekly Summary” to class with   One copy to turn in and one copy to keep

Week 2 Agenda: Data Access

  Case Discussion

  Reading

  Recap: Blog Discussion Question

  Upcoming Assignments   Case Study Analysis

  Group Project

Case: Balancing Access with Accuracy... in Tanzania

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Accuracy is measured by: sensitivity and specificity

3 barriers to access are: cost, facilities, personnel

3 product concepts are: strip, squeeze, paper filter

Highest access / lowest cost: strip test

Highest accuracy & cost: paper filter

3 major $$$ stakeholders: IANGOs, other donors, govt.

Other major stakeholders: CBOs, hospitals, patients

Govt. Favors most accurate: to maintain test credibility

Case Discussion Questions

  What test(s) do you recommend for initial roll-out in Tanzania? Why?

  Assume one of the three tests is the sole choice for roll-out (choose one). What specific communication strategy do you use among key stakeholders to gain support for this test?

  What is another example you can think of with a trade-offs between information access and accuracy? When is it better to favor access? When is it better to favor accuracy?

Case Study Analysis

  How   Pick a case from weeks #4,5,7   Pick ONE discussion question   Write a one-page answer   See syllabus for format, advice and evaluation criteria

  When   First in weeks #4,5,7; Second in weeks #8-13   Email to Prof. by Monday at 5pm   Post to blog between Monday at 5pm and Tuesday at 5pm

Individual and Group Project

  How   Group of 3 or 4 members each   Analyze a technology, application, or project that supports the

creation, identification, acquisition or use of knowledge.

  When   Week #3 (9/15) – Deadline to Form Groups   Week #4 (9/22) – Deadline to Propose Individual and Group

Project Topics   Week #9 (10/27) – Individual Project Due   Week #14 (12/8) – Group Project Due, Group Presentations

In-Class Exercise

  Divide into 4-person teams

  7 minutes: brainstorm to identify 10 examples of technologies, applications, or technology vendors that support the creation, identification, acquisition or use of knowledge.   Report 3 examples back to the class

  7 minutes: pick 3 high-level examples and identify 4-5 individual related components

Week 3 Agenda: Data Quality

  Announcement: Classroom Capture

  Discussion of Reading

  Recap: Blog Discussion Question

  Data Integration Exercise

Factual Review

7 types of IS are... TPS, MIS, DSS, EIS, OLAP, Data mining, BI

Two measures of information sources: hardness and richness

Information satisficing (raises or lowers) decision making quality lowers

Organization memory is... fragmented

Two types of knowledge: explicit, tacit

Definitions from Watson (2005)

  Data are raw, not summarized, not analyzed.   Information is data processed into a meaningful

form.   Knowledge is the capacity to use information.

Discussion Questions

  Looking back on last week’s case study, how could you describe the roll-out scenarios in terms of data, information, and knowledge?

  Consider an organization you work for now (or have worked for recently). How would you describe its organizational memory?

  How do senior management needs for data typically differ from the needs of the person who entered the data?

  What are typical challenges in integrating information?

Blog Discussion Question

  As there’s more data available in organizations, there’s also more bad data. What kind of problems have you run into before with missing, incorrect, or incomplete data? What do you think can be done to improve data quality?

  Cost of bad data   Role of legal and regulatory environment   Who owns the problem?   Incentive alignment... problem vs. solution... pain vs. gain

P R O F . S T E V E N L . J O H N S O N E M A I L : S T E V E N @ T E M P L E . E D U

T w i t t e r : @ S t e v e n L J o h n s o n http://stevenljohnson.org

http://community.mis.temple.edu/mis5101fall10/

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