mis providing peace of mind motor motoring …...letter. administrator mis warranty is responsible...

MISPROVIDINGPEACE OFMINDMOTORINGwww.misclaims.eu

MOTORWARRANTY

M.I.S.ClaimsClaimsMOTORISTS INSURANCE SERVICES

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M.I.S.ClaimsClaimsMOTORISTS INSURANCE SERVICES

MOTOR WARRANTYThe MIS Motor Warranty contract provides cover against financial loss in the event of your motor vehicle suffering mechanical or electrical failure during the period of this guarantee.

Claims must be processed in accordance with the procedures outlined in this Guarantee.

You must ensure your vehicle is serviced in accordance with the requirements of this Guarantee and that a valid MOT certificate (if required) is issued to the vehicle.

This Motor warranty is administered by MIS Warranty Ltd on behalf of the supplying Dealer from whom you purchased the vehicle.

Definitions

The words or expressions detailed below have the following meaning wherever they appear in this Guarantee and will appear with a capital letter.

Administrator

MIS Warranty is responsible for the registration of Your Guarantee. Telephone: 028 90410220.

Claims Administrator

MIS Warranty LtdBeechwood House37 Comber RoadDundonaldBT16 2AA028 90 410220

Claim Limit

The maximum amount that can be claimed under the Guarantee for each Mechanical Breakdown as stated on Your Guarantee. The total amount claimable during the Period of cover is restricted to the Market Value of the Vehicle on the date of purchase of Your Guarantee.

Company / we / us / our

The supplying dealer of the vehicle, MIS Warranty Ltd as specified on the Guarantee Schedule.

Consequential Breakdown

A Mechanical Breakdown caused by the failure of a non-covered component.

Consequential Loss

Any other costs which are directly or indirectly caused by the event which led to Your claim unless specifically stated in this Guarantee. An example of Consequential Loss would be:

• The loss of use of the Vehicle following a Mechanical Breakdown and any additional transport costs incurred by You while Your Vehicle is under repair, or• the cost of replacing braking or clutch frictional components following the failure of a covered component.

ICME

Institute of Chartered Mechanical Engineers manual used by the motor industry as a means to establish labour repair times.

Insured / You / Your

Registered owner of the Vehicle forming the subject matter of this Guarantee named in the Guarantee Schedule.

Market Value

The Market Value of the Vehicle will be

MIS WARRANTY INFORMATION 3M.I.S.ClaimsClaims

MOTORISTS INSURANCE SERVICES

determined by reference to Glass’s Guide retail value at the purchase date of Your Guarantee.

Mechanical Breakdown

Shall mean internal failure which is hereby defined as the actual and sudden mechanical failure or breakdown of a component listed under ‘What is Covered’ which results in the sudden stoppage of its normal functions and which necessitates repair or replacement to resume those functions.

MOT Certificate

The MOT Certificate (VT3) issued by the MOT Test Centre.

Period of Cover

The duration of Your Guarantee as stated on the Guarantee Schedule.

Guarantee Schedule

The document issued to You containing details of the Vehicle, Your name and address, Period of cover, Claims Excess and Claim Limit applicable.

Start Date

The date Your Guarantee commences as shown on the Guarantee Schedule.

Territorial Limits

England, Scotland, Northern Ireland, Wales, Isle of Man and the Channel Islands. The Vehicle is also covered in the European Union for a maximum of 60 days in any 12 months of cover.

Vehicle

As identified on the Guarantee Schedule for private use (excluding taxis, private hire, courier services, haulage or transportation of goods and motor cycles) for use on the public highway and designed to carry no more than eight people including the driver.

Wear and Tear

The gradual deterioration associated with normal use and age of the Vehicle and its components.

Worn Out

Components which have reached the end of their normal effective working lives because of age and/or usage.

SECTION 1

What is Covered?

This Guarantee document provides full details of the cover provided and all the exclusions. Please take the time to read through the document to ensure you are happy with the cover provided.

During the period of cover we will repair or replace those components listed below up to the claims limit as shown in your Guarantee schedule.

All labour costs will be within the specified claims limit and in accordance with the current ICME manual.

The number of claims You make under this Guarantee during the period of Guarantee is subject to the market value of the vehicle and the claim limit provided by Your Guarantee.

This policy also includes cover for

Wear and tear after the first 30 days and/or 1,000 miles from the purchase of the policy where the vehicle has suffered a mechanical failure is under 5 years and has covered less than 75,000 miles at the date of the claim.

Engine

The rocker assembly, including hydraulic Cams and followers, Inlet and exhaust

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central locking motor, heater fan motor, indicator flasher relay, front and rear windscreen wiper motors, electrical fuel pump, windscreen washer motors, electrical ignition, amplifier, thermostatically- controller radiator fan, motor, horn, EGR valves and tank sender unit.

Differential

Internal crank wheel and pinion, gears, shafts, bearings and bushes, thrust washers and spacers but excluding gaiters.

Wheel Bearings

Front and rear drive gate axle wheel bearings..

Engine Cooling System

Viscous fan couplings, water pump, thermostat housing, and thermostat.

Steering (including Power Assisted Steering)

Steering rack and pinion, steering box, pump and idler box. Excluding power steering belts, external links and joints, rubber boots, swivel pins and oil leaks.

Front and rear suspension

Coil springs.

Fuel System

Carburettors, mechanical or electrical fuel pumps and injection pump and injectors. Excluding breakdown as a result of fuel contamination or failure to meet current emission legislation.

Prop Shaft

Universal joints and couplings.

Torque Convertor

Failure of any internal mechanical parts.

valves (except carbonised, burnt, pitted and sticking valves), Cylinder head gasket, push rods, camshaft and followers, oil pumps, pistons and rings, con-rods and caps, Gudgeon pins and bearings, crankshaft and bearings, inlet manifiold and ring gear. Timing belts are covered provided they have been changed in accordance with the manufacturer’s schedules.

Manual Gearbox

Internal gears, internal shaft, synchromesh hubs, selectors, bearings, bushes and transfer gears.

Automatic and CVT Transmissions

All components contained within the transmission casings.

Casings

If any of the covered parts fail and this damages the casings, the casings will also be covered and will constitute part of the total claim subject to the Guarantee limits.

Parts Replaced in Pairs

We will include the following to be replaced in pairs, when recommended by the manufacturer, when only one part has suffered a failure: brake discs, brake drums, road springs and shock absorbers.

Brakes

Master cylinders, wheel cylinders, ABS wheel speed sensor, restrictor valve and servo (excluding seized calipers).

Clutch

Release bearing, master and slave cylinders but excluding burnt out parts and wear and tear.

Electrical System

Starter Motor, alternator, window and sunroof motors, electric Window Switch, sunroof switch,



with the manufacturers recommendation.

Failure to meet service standards

Failure to maintain and provide proof that the service standards have been met will result in the rejection of Your claim and invalidate this Guarantee.

Timing Belts

Otherwise known as camshaft drive belts. If Your Vehicle has a timing belt, please make sure that it is in good condition and that it is checked and changed in line with the manufacturers recommendation.

Inspection by Independent Engineer

We reserve the right to inspect the vehicle and or failed part(s) before we authorise any claim. An Independent Engineer will assess the vehicle and or part(s) and advice on the cause or reason for the failure.

If repair is started without our authorisation then the cost of the repairs will be Your responsibility and will automatically invalidate any claim under this guarantee.

Please refer to Your Guarantee Schedule for details of the Claim Limit applicable to Your guarantee.

What is NOT Covered?

Components NOT covered by the Guarantee:

• All bodywork and trim, seat belts, seat frames, glass, sunroof panels, fuel tank, wheels and tyres, hinges, brake facings, seized calipers, air bags;• HT leads, spark plugs, filters, wiper blades, lights and bulbs, belts, wiring looms, glow plugs, coil packs;• Exhaust manifold, exhaust system, brackets, mountings and hoses, water ingress, cables;

Working Materials

Oils, oil filter, anti-freeze and working materials are covered only if it is essential to replace them because of the failure of parts covered under the Guarantee.

Gradual deterioration of performance of a component in line with the age and mileage of the vehicle will be classed as “wear and tear” and excluded from the cover approved by the Guarantee.

Additional Cover

We will provide cover on the vehicles Catalytic convertor provided an extra fee has been collected and your vehicle was under 5 years of age at the time of purchase.

Servicing your Vehicle

You are required to ensure the correct servicing of Your vehicle during the period of Guarantee.

If Your vehicle has an incomplete service history it is a requirement that you have your vehicle servicing brought fully up to date. If you are unable to provide proof of the correct previous servicing of Your vehicle, we will decline any repair request you make in relation to any such serviceable part.

If there is an incomplete service history for the vehicle at the inception of the Guarantee then a service must be carried out within 30 days or 1000 miles of inception (whichever is sooner).

The service must be completed at a VAT registered garage and must consist of the following:

1. Change engine oil2. Check oil level in the gearbox and differential. Top up where necessary3. Check coolant level and anti-freeze/inhibitor strength. Top-up where necessary.4. Check timing belt (if fitted) and renew if necessary.5. Brake fluid must be replaced in accordance

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period; 3. It is a condition precedent to any liability under this Guarantee that the Vehicle shall be free of any pre existing faults at the time of purchase of the Guarantee and that it shall be serviced in accordance with the manufacturers recommended service intervals by a garage registered for VAT, the garage completing the relevant service details in the Vehicle’s service book and the receipt retained. A maximum allowance of 21 days or 500 miles (whichever is less) shall be permitted as a run-over on the due date of service intervals;4. During the Period of cover We will repair or replace those components covered by this Guarantee for the cost of the component and labour cost to fit the component up to the Claim Limit specified on the Guarantee Schedule. It is expressly stipulated that within the Claim Limit, all labour times are in accordance with the current ICME manual;5. By way of subrogation We reserve the right to take over and carry out the defence or settlement of any claim after a payment has been made under this Guarantee. Legal action may be taken in the name of the Insured to recover payment from a third party made under this Guarantee.6. We shall not be liable for any claim arising thereby or indirectly caused or contributed by or in consequence of a loss listed under the exclusions section of this Guarantee;7. The Guarantee Holder shall not continue to use the Vehicle following Mechanical Breakdown where use may cause further damage to the Vehicle;8. In the event of any occurrence giving rise to a claim, the Guarantee Holder must follow the procedure set out under the “How to make a Claim” section of this Guarantee; 9. If at the occurrence of a claim there exists any other insurance, which would entitle the Administrator to indemnify then this Guarantee shall only contribute its rateable proportion of such loss;10. We reserve the right to subject the Vehicle and or failed component to expert assessment;11. Where dismantling of a covered component is necessary to determine the validity of a

• Turbos and any associated components;• Worn or leaking seals and cylinders;• Batteries;• LPG Conversions;• Components which have failed as a result of correct oil levels not being maintained. Engine cylinder liners and seals.

PLEASE NOTE: Those components are covered against Mechanical Breakdown only. The replacement of oil filters, lubricants, antifreeze and fluids is included provided the replacement is necessitated by the failure of a covered component and the Vehicle is not within 1,000 miles of its next service. External oil leaks are specifically excluded.

Transfer of Ownership

The unexpired portion of this Guarantee is transferable upon resale of the Vehicle to a private individual, provided that:

(a) All documentation relevant to this Guarantee has been passed over to the new owner;(b) The Vehicle has been serviced and maintained according to the Guarantee requirements;(c) The Transfer of Ownership form is completed and sent to the Administrator via recorded delivery post, within seven days of transfer.

Insurance Conditions

1. Unless some other law is agreed in writing, this Guarantee is governed by English law. If there is a dispute, it will only be dealt with in the courts of England or of the country within the United Kingdom in which Your main residence is situated;2. Our liability under this Guarantee will be binding for the Period of cover shown on the Guarantee Schedule. Cover commences on the date of purchase of the Guarantee, or in the case of a Vehicle purchased with a manufacturers’ guarantee or warranty, from the date commencing immediately after expiry of the manufacturers’ guarantee or warranty



claim, the Guarantee Holder must authorise any dismantling. Costs incurred will only be met as part of a valid claim;12. In the event of a claim and liability having been rejected by Us, We shall not be liable for this claim after the expiry of three months from the date of rejection unless within that time the claim is subject to arbitration;13. It is expressly agreed and declared that We shall be released from all liability and obligation should the Terms and Conditions of the Guarantee not be complied with fully;14. We reserve the right to direct or redirect a claim to one of Our approved repairers in order for repairs to be completed. Where the Insured wishes to nominate a repairer, the labour element of any claim will be limited to the approved repairer’s labour rate. All repairs are limited to the standard ICME repair times;15. The Claims Administrator reserves the right to specify the use of guaranteed exchange or factored components. The components liability for any claim will be limited to the costs of the components specified by the Claims Administrator;16. All benefits under this Guarantee shall be forfeited and the Administrator shall be released from all obligations to You if the conditions and ‘How to make a Claim’ procedures are not complied with or a claim made by You or anyone acting on Your behalf to obtain a Guarantee benefit is fraudulent or intentionally exaggerated; or a false declaration or statement is made in support of a claim under this Guarantee;17. If We accept that there is a claim under this Guarantee but there is a disagreement in respect of the amount to be paid please refer to the Customer Service / Complaints section of Your Guarantee;18. The Terms and Conditions and application details will be read as one contract. A word or expression to which a specific meaning has been attached will keep the same meaning wherever it appears unless specifically stated otherwise. A particular word or phrase, which is not defined will have its ordinary meaning;19. You are required by the provisions of

the Consumer Insurance (Disclosure and Representations) Act to take care to: a) supply accurate and complete answers to all the questions We or the Administrator may ask as part of Your application for cover under the Guarantee; b) make sure that all information supplied as part of Your application for cover is true and correct; c) tell us of any changes to the answers You have given as soon as possible. Failure to provide answers in-line with the requirement of the Act may mean that Your Guarantee is invalid and that it does not operate in the event of a claim;20. This Guarantee does not cover any costs related to diagnostic work;21. This Guarantee is only available for new or used Vehicles up to 10 years old at the date of purchase of the Guarantee.

Exclusions

We shall not be liable for any claims arising thereby or indirectly caused or contributed by or in consequence of a loss:

1. (a) Occuring during the warranty or Guarantee period of any manufacturers or dealer’s excess period (if any) or where faults have developed during such period prior to the commencement of the Period of cover (providing they were evident at that time) and which have not been completely rectified; (b) Resulting from any modification to the Vehicle or the substitution of components by non-standard components or equipment not approved by the manufacturer of the Vehicle; (c) If the odometer has been altered or disconnected or inoperative resulting in the mis-representation of the Vehicle’s actual mileage; (d) Caused by or arising from: (i) Overheating, corrosion or the gradual reduction in operating performance commensurate

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with the age and mileage covered by the Vehicle. This includes, but is not limited to: (a) the gradual loss of engine compression necessitating the repair of valves or rings (b) gradual increase in oil consumption due to normal operating functions; (ii) The use of a grade of fuel not recommended by the manufacturer of the Vehicle or the ingress of foreign matter into fuel, lubricants or cooling system. The use of inadequate or improper antifreeze protection; (iii) Routine servicing, maintenance or repair of the Vehicle or from negligence, abuse or wilful damage; (iv) The subjecting of the Vehicle to a load greater than that permitted by the manufacturer’s recommendations; (v) Fire, self-ignition, lightning, earthquake, explosion, frost, storm, tempest, flood, water damage, theft or attempted theft, aircraft or other aerial devices or articles dropped there from or any extreme cause; (vi) Any road traffic accident or collision. (e) Involving components subject to recall or repair or replacement by the manufacturer or attributable to a manufacturer’s design defect; (f) Directly or indirectly caused by or arising out of war, invasion, act of foreign enemy, hostilities (whether war be declared or not), civil war, rebellion, revolution, insurrection or military or usurped power, riot, civil commotion, strikes, lockout, confiscation or detention by customs or other officials or authorities, malicious intent or vandalism; (g) Directly or indirectly caused by or contributed to by or arising from: (i) Ionising radiations or contamination by radioactivity from any irradiated nuclear fuel or from any nuclear waste from the combustion of nuclear fuel. (ii) The radioactive toxic explosive or

other hazardous properties of any explosive nuclear assembly or nuclear component thereof. (h) Occasioned by pressure waves caused by aircraft or other aerial devices travelling at sonic or supersonic speeds.2. Any ancillary components or equipment not listed under the “What is Covered” section of this policy;3. Relating to fuel, antifreeze, hydraulic fluids, grease or oils;4. Investigatory or remedial work commenced before authorisation by MIS Warranty;5. Costs incurred in routine servicing or repairs;6. Any components, which have not failed but have been reported as requiring replacement during routine servicing and or repairs or at the time a guaranteed repair is in progress;7. Any components which have not been serviced in accordance with the manufacturer recommendations;8. Liability which attaches to the Guarantee holder by virtue of an agreement but which would not have attached in the absence of such agreement;9. Any Vehicle owned by a garage or its associated companies or by the proprietor of such garage or associated companies or by an employee or relative of such proprietor or component breakage occurring whilst the Vehicle is in the custody or control of such persons;10. Any liability for death, bodily injury or loss of or damage to property other than the components or loss of use or any Consequential Loss of whatsoever nature;11. Non-compliance with the conditions relating to the servicing of the Vehicle;12. The following vehicles are excluded from cover, (unless with the express permissions of the Administrator and after the payment of the appropriate additional fee); all American, Australian and Canadian vehicles (unless built for the UK market), Stretched limousines, Aston Martin, Bentley, Bristol, Bugatti, Caterham, Daimler 12 cylinder models, De Tomaso, Electric or hybrid powered vehicles, Ferrari, Ford Cosworth models, Honda NSX, Hummers, Jaguar vehicles over 4000cc, Kit Cars,



premium, providing You have not made a claim.

How to make a Claim

Should it be necessary to make a claim the following procedure MUST be adhered to within seven days of the Mechanical Breakdown.

Contact the MIS Warranty 02890 410220.

The Claims Administrator will need from You:• A signed and fully completed claim form.• This Guarantee booklet.• Your receipted invoices for services.• A Copy of your MOT Certificate

For any claim for roadside assistance and recovery, please telephone: 0845 603 7991

IMPORTANT:

You must ensure that no work of any description is carried out on the Vehicle without the express authorisation of MIS Warranty. It must be clearly understood that costs for any other work started or completed before authorisation has been given will be the responsibility of the Insured and will automatically invalidate any claim under this Guarantee.

We reserve the right to direct or redirect a claim to one of its approved repairers in order for repairs to be completed. Where You wish to nominate a repairer, the labour content of any claim will be limited to MIS Warranty approved labour rate and standard ICME repair times.

It will be Your responsibility to pay the costs of dismantling and repairing the Vehicle if the cause of the breakdown is not covered by this Guarantee and, if it is covered, all costs which exceed the Claim Limit as stated on Your Guarantee Schedule and any Claims Excess that may apply. You are responsible for paying for any other work You ask the repairer to carry out.

Payment: When the repairs have been completed, the repairer must submit the fully

Lamborghini, Lancia Delta Intergrate/8.32 Models, LCC Rocket, Lexus SC430 and LS models, Mercedes S class and AMG models, Lotus, LPG powered vehicles, Marcos, Maserati, McLaren F1, Mitsubishi 3000 GT, Morgan, Nissan 300ZX/Skyline, Noble M10, Panther, Porsche, Rolls Royce, Rotary engines vehicles, Subaru SVX, TVR, Venturi, Westfield. Service Vehicle e.g. police, fire and ambulance, vehicles used for hire & reward, taxis, vehicles or vans with a carrying capacity exceeding 3,500kg, or vehicles used in any sort of competitions, rallies, pace making or off road.13. Any Vehicle where an MOT Certificate is not in force or has expired;14. Advisory components noted on the MOT Certificate;15. Wear and Tear where the Vehicle is over 5 Years old or has covered more than 75,000 miles at time of claim;16. Failure of the clutch components due to Wear and Tear;17. Worn out components;18. Any component listed under the What is NOT Covered section of this Guarantee;19. Any Vehicle declared as an insurance category A, B, or C insurance write-off or stolen and recovered prior to the start date of Your policy;20. Mechanical Breakdown due to Wear and Tear, oil, fluid or coolant leak, or Mechanical Breakdown discovered during routine servicing within 30 days and 1,000 miles of the start date of Your Policy;21. Mechanical Breakdown due to Wear and Tear occurring within 30 days and 1,000 miles of the start date of Your Guarantee.

Cancellation

If You decide that for any reason, this Guarantee does not meet Your needs then please return it to the Administrator within 14 days of issue. On the condition that no claims have been made or are pending, We will then refund Your premium in full.

If You wish to cancel Your Guarantee after 14 days You will be entitled to a pro-rata return of

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completed claim form and repair invoice. The invoice must be addressed to MIS Warranty and clearly show the authority number given in connection with those repairs. The invoice must show whom MIS Warranty should pay, and give full details of the repair including all components used in the authorised repair, labour and VAT.

IT IS NOT POSSIBLE FOR THE CLAIMS DEPARTMENT TO AUTHORISE A CLAIM WITHOUT ISSUING A SPECIFIC CLAIMS AUTHORITY NUMBER. FAILURE TO SUBMIT A SIGNED AND FULLY COMPLETED CLAIM FORM WILL DELAY REIMBURSEMENT OF YOUR CLAIM.

Customer Service / Complaints

It is the intention to give You the best possible service but if You do have any questions or concerns about this insurance or the handling of a claim You should follow the Complaints Procedure below:

Please contact the Administrator who arranged the Insurance on Your behalf.

MIS Warranty LtdBeechwood House37 Comber RoadDundonaldBT16 2AATelephone: 028 90 410220

Data Protection Act 1998

Please note that any information provided to Us will be processed by Us and Our agents in compliance with the provisions of the Data Protection Act 1998, for the purpose of providing insurance and handling claims, if any, which may necessitate providing such information to third parties. We may also send the information in confidence for process to other companies acting on their instructions including those located outside the European Economy.

It is important that the data You have supplied is kept up to date. You should therefore notify Us promptly of any changes. You are entitled upon the payment of an administration fee to inspect

the personal data which We are holding about You. If you wish to make such an inspection, You should contact MIS Warranty Ltd, Beechwood House, 37 Comber Road, Dundonald, Belfast, BT16 2AA.

We may respond to enquiries by the police concerning Your policy in the normal course of their investigations. Where it is necessary to administer Your policy effectively, to protect Your interests, or for fraud prevention and detection purposes, We may disclose data You have supplied to other third parties such as solicitors, other insurers, law enforcement agencies, etc.

SECTION 2In the unlikely event that your car breaks down, or you are involved in an accident, it’s good to know that help is at hand.

As part of the cover provided by this Guarantee you will have access to:

Accident Claims Management

In the event of an accident, vehicular theft or malicious damage, please contact MIS as soon as possible after the incident.

UK 028 90 410220ROI 01 872 0179

Motorists Legal Protection

You will also have the benefit of Legal Expenses Insurance and expert legal advice and assistance will be made available to you once you have reported the accident. In non-fault cases, where there is an identifiable third party, we will also provide a replacement vehicle, if required, for a maximum 14 day period. This facility can only be made available under the terms of a credit agreement and following the authorisation of one of our claims staff.

Roadside Assistance andRecovery Benefit

If Your vehicle suffers a mechanical Breakdown within the Territorial limits please call 0845 603



7991 we will provide road side assistance and or recovery. If your vehicle cannot be repaired on the spot, we will tow the vehicle to the nearest repairer, recovery yard or your home, if closer.

The maximum contribution per recovery will be limited to £65 including VAT. The method of recovery must prevent any further damage to the vehicle.

Rescue Cover

If Your car cannot be repaired within a reasonable period of time. We will provide either of the following additional benefits.

• A replacement vehicle subject to a payment of £35 per day up to a maximum payment of £105 (inclusive of VAT). The vehicle supplied will be a category one vehicle and subject to availability.

Or

• Overnight accommodation including breakfast in a local hotel whilst you await for the repairs to be completed. The incident must have occurred more than 60 miles from Your home.

This additional cover extends to the United Kingdom and the Republic of Ireland and the maximum we will be is £125 or equivalent.

Mainland EuropeanEmergency Cover - Cash Benefit

In the event your vehicle suffers a breakdown incident in mainland Europe, the police, when contacted by you will usually arrange for a suitable Recovery Agent to assist you. You will usually be asked to settle the bill at the time of the recovery. To avail of the benefits under this section, retain the invoice and forward same with a brief description of the incident to MIS. Please note! The maximum we will pay under this section is €250 or equivalent.

Breakdown Exclusionsand Conditions

The Company shall not be liable for:

1. For any liability or consequential loss arising from any act preformed in the execution of the assistance service provided.2. For any accident or breakdown brought about by any avoidable, wilful and deliberate act committed by the insured.3. For cost of repairing the car.4. For the cost of any parts, keys, lubricants, fluids or fuel required to restore a vehicle’s mobility.5. For any claim caused by fuels, mineral essences or other flammable materials, explosives or toxins transported in the car.6. No benefit shall be payable unless Motorists Insurance Services Ltd has Been notified and has authorised assistance through the medium of the emergency telephone number provided.7. Territorial limits of cover are the UK and the Republic of Ireland.8. Vehicles eligible for assistance will be restricted to private cars, private cars modified for commercial use and commercial vehicles up to fully laden weight of 3.5 tonnes.9. MIS will only be responsible for one assist per incident and a maximum of three assistances per annum. Motorists Insurance Services Ltd will not be responsible where it is asked to provide the service for a fault it has previously dealt with in the preceding 28 days.10. We will endeavour to provide all the benefits associated with this Guarantee, however, all the options may not be available to us at the time of a breakdown.11. We will retain the discretion to provide assistance outside the terms of this Guarantee and dependent upon circumstances.12. The vehicle must have a valid current MOT certificate.13. The driver must be with the vehicle when

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is transferred to a new owner the Guarantee will not be subject to the statutory cancellation period.

New Owner

Mr/Mrs/Miss: ........................................................

Address: ..............................................................

.............................................................................

.............................................................................

I/we have read and agree to abide by the terms and conditions of the Guarantee and request that all rights and benefits of the Guarantee be transferred to me/us.

New Owner Signature:

.............................................................................

Previous Owner

Mr/Mrs/Miss: ........................................................

Warranty Certificate Number:

.............................................................................

Make and model of vehicle:

.............................................................................

Registration Number: ..........................................

Recorded odometer reading at date of transfer:

.............................................................................

Date of transfer: ..................................................

I/we have disposed of the vehicle described and request that all rights and benefits of the Guarantee be transferred t the new owner as above.

the recovery agent is tasked, If they are absent any subsequent assistance will be at the policyholders own cost.14. We may refuse assistance in circumstances where the driver is clearly Intoxicated or the vehicle is in an inaccessible off road location.15. Breakdown assistance will not be provided if the vehicle is already at a Place or repair.16. MIS will not assist where a vehicle is immobile due to snow or ice.

This does not affect your statutory rights.

The Financial Services Authority does not regulate the breakdown services or replacement car facilities. However should you wish to make a complaint in respect of these services, contact the Managing Director of Motorists Insurance Services Ltd.

Arbitration

Any dispute between you and us will be governed by the laws of England and Wales and shall be referred to a single artbitrator, who shall either be a solicitor on whom we both agree, or if we cannot agree, one who is nominated by the Law Society. Where appropriate the dispute will be resolved on the basis of written submissions. The costs of resolving the dispute will be met in full by the party against whom the decision is made. If the decision is not clearly made against either party, the arbitrator shall have the power to apportion costs.

TRANSFER OF OWNERSHIPThis Guarantee is transferrable at the Guarantee holding discretion at the First Sale of the vehicle to a new Private Owner providing thare are no pending claims on the vehicle.

Application must be made to MIS Warranty at the time of the change of ownership. MIS Warranty will charge £35 for this service.

Under no circumstances can this guarantee be transferred to another vehicle or to/via any member of the Motor Trade. If the Guarantee



THIRD SERVICE

Date: ...................................................................

Mileage/Kilometres: ............................................

Invoice No: ..........................................................

Your Next Service Due: .......................................

Signature: ............................................................

Dealer Stamp

FOURTH SERVICE

Date: ...................................................................


Invoice No: ..........................................................


Signature: ............................................................

Dealer Stamp

Previous Owner Signature:

.............................................................................

SERVICING RECORDSIMPORTANTIt is vital the You retain all original VAT service invoices for Your own protection and in case we require to inspect them. Remember, the only proof that servicing has been carried out will be fully detailed original VAT service invoices, indicating dates and mileages when services have been carried out.

P.D.I/ Service by Selling Dealer

Date: ...................................................................


Invoice No: ..........................................................


Signature: ............................................................

Dealer Stamp

SECOND SERVICE

Date: ...................................................................


Invoice No: ..........................................................


Signature: ............................................................

Dealer Stamp

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FIFTH SERVICE

Date: ...................................................................


Invoice No: ..........................................................


Signature: ............................................................

Dealer Stamp

MIS/M

WG

/0117

mis providing peace of mind motor motoring …...letter. administrator mis warranty is responsible...

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