Miranda McDonald 2768 Redwood Dr. Springfield, Oh 45502 (937) 772-1571 m.mcdonald3164@gmail.com

Profes s ional S ummary

Highly skilled in tracking details, communicating deadlines, and following up with internal and external partners to ensure on

time completion. Ability and interest in learning and incorporating new technology. Consistently receive positive feedback

from managers, coworkers and clients. Currently pursuing an Associates’ degree in Human Resource Management with a

major in Training and Performance Improvement. Possesses easily transferable skills such as organization, working with

teams, and writing skills.

Profes s ional Experience

Restoration Hardware — West Jefferson, OH October 2015 to Present

Shipping & Handling

• Inspects items shipped against work orders, ascertain that quantities, destination, and routing are correct

• Sorts, counts, packages, labels, insures, unpacks, and/or logs inventory , which is shipped or received

• Inspects shipments for damage, defects; records discrepancies or damages, notifies supervisor and/or purchasing personnel

• May maintain department database, prepare routine reports, and file shipping/receiving records

• Follows established departmental policies, procedures, objectives, continuous quality improvement objectives, and safety

• Prepares Leads, guides, and trains employees performing related work

American Eagle — Springfield, OH April 2012 to October 2015

Customer Service

• Responsible for engaging and connecting with each customer to provide a positive shopping experience

• Provides a thorough fitting room experience while delivering product knowledge and outfitting suggestions

• Recognizes customer cues in order to assess their needs and enhance their shopping experience

• Seeks and confidently communicate current product features and benefits to customers

• Ensures all customers have a quick and efficient cash and wrap experience while following company guidelines

• Contributes to a positive work environment

Merchandising Associate

• Responsible for dressing bust forms, building window displays, upper displays, merchandising fixtures & walls

• Ensures sizing integrity, availability of sizes and size stickering, ensure all merchandise is signed correctly

• Ensures uniform folding and hanging standards , styling & detailing execution, tucking of tags

• Responsible for identify potential merchandising opportunities and provide creative solutions

• Engages in, maintains and supports store safety standards, ensure proper lighting is maintained in the store

• Executes and follows Loss Prevention policies and advises management of any unusual internal or external activity

• Recreates the merchandise presentation as shown in the Floor set document

Stock Associate

• Partners with management team to implement stockroom standards and procedures

• Set example to sales team to meet productivity standards

• Understand and execute productivity goals

• Communicates any stockroom concerns with a solution based plan to Store Management Team

• Proactively seeks personal learning and development opportunities

• Ensures customer service standards are upheld when on the sales floor

Visual Merchandising

• Maintains a neat, clean, well presented environment for the customer

• Ensures product is replenished and sized appropriately

• Executes a clear understanding of AEO’s visual and brand standards

• Implements and actively participate in merchandise suggestions and adjustments to maximize product to the floor

• Executes all merchandise processing and flow to the floor in conjunction with exceptional backroom standards

• Ensures all backroom areas are clean and maintained, to include bathroom and associate break area

• Partners with management on performing stock transfers, damage outs and shipment receiving

• Reports compliance to stockroom markdowns and reticketing to management team

Victoria Secrets — Springfield/Beavercreek, OH

Customer Service

• Responsible for engaging and connecting with each customer to provide a positive shopping experience

• Provides a thorough fitting room experience while delivering product knowledge and outfitting suggestions

• Recognizes customer cues in order to assess their needs and enhance their shopping experience

• Seeks and confidently communicate current product features and benefits to customers

• Ensures all customers have quick and efficient cash and wrap experience while following company guidelines

• Possessed and demonstrated a genuine desire to provide excellent customer service to both internal and external customers

• Engages with customers when on the sales floor and passes off to sales associates as appropriate

Merchandising Associate

• Dressing bust forms, building window displays, upper displays , merchandising fixtures & walls

• Sizing integrity, availability of sizes and size stickering, ensure all merchandise is signed correctly

• Uniform folding and hanging standards , styling & detailing execution, tucking of tags

• Identify potential merchandising opportunities and provide creative solutions

• Engage in, maintain and support store safety standards , ensure proper lighting is maintained in the store

• Aware of and follows Loss Prevention policies and advises management of any unusual internal or external activity

• Recreate the merchandise presentation as shown in the Floor set document

• Replenishes merchandise to standard by ensuring that all skus are represented on the sales floor and knowing merchandise

availability of all categories in the back room

Stock Associate

• Supports promotions through daily placement of merchandise

• Assists with other projects as directed including markdowns re-tickets and MOOS process

• Supports brand guide preparation and execution as necessary

• Assists in housekeeping of sales floor and communicates maintenance issues

• Reinforced all activities related to providing a safe working environment

• Reinforced store strategy to reduce shrink

• Maintained awareness of loss prevention by supporting a culture of honesty, connecting between customer service & shrink

• Ability to both complete the customer’s checkout experience and sell

• Ability to link the customers experience and inspire with the angels credit card

• Maintains awareness of all sales, promotions and applicable ringing procedures

• Processed merchandise to be floor ready, reducing replenishment hours and ensuring a full and abundant sales floor

• Maintains back room and under stock, including both merchandise and non -merchandise, to brand standard to enable

efficient replenishment

Visual Merchandising

• Maintains a neat, clean, well presented environment for the customer

• Ensures product is replenished and sized appropriately

• Executes a clear understanding of AEO’s visual and brand standards

• Implements and actively participate in merchandise suggestions and adjustments to maximize product to the floor

• Executes all merchandise processing and flow to the floor in conjunction with exceptional backroom standards

• Ensures all backroom areas are clean and maintained, to include bathroom and associate break area

• Partners with management on performing stock transfers, damage outs and shipment receiving

• Reports compliance to stockroom markdowns and reticketing to management team

EDUCATIO N

Northwestern High School - 2013

Clark State Community College – 2013-2014

KNOWLEDGE S KILLS AND ABILITIES

• Demonstrates ability to complete tasks in a timely manner

• Strong organizational skills and attention to detail

• Ability to stand for long periods of time

• Cashiering experience in retail setting recommended

• Demonstrates ability to multi-task, while being attentive to customers and remaining flexible to the needs of the business

REFERENCES

Available upon request