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About Millgate

We are a leading Telecom & IT integrator providing fully managed ICT solutions.

In 1996 we opened our first office providing managed Telecom & IT services to local businesses. Today we serve

over 6000 organisations nationwide with a group turnover of over £41 million in 2014 and are ranked as one of the top

100 providers in UK.

We specialise in designing, implementing and managing bespoke communication solutions. We hold accreditation and strategic

partnerships with leading global vendors.

By choosing Millgate, you will be personally served by one of our account managers and the in-house support

and engineering team. We are renowned for our fully managed account service, quality customer experience

and high customer retention. Quite simply our customers keep coming back to us.

We invest heavily in training and development ensuring our

support teams are accredited to the highest standards of

technical service excellence.

Our mission is“to provide exceptional service to enhance our clients’ business by connecting people & information

seamlessly and effectively.”

Portfolio Overview

ITConsultancy

Network & Cabling

ITSoftware

ITHardware

Design &Installation

ITInfrastructure

Cloud AudioVisual

Calls& Lines

Data &BroadbandMobility

TelephoneSystems

Video& Voice

Conferencing

UnifiedCommunication

CallRecording

RepairCenter

Pre-saleSupport

IT MaintenanceService

24/7 ServiceHelp Desk

DataRecovery

FullManaged

Service

Monitoring& HealthChecks

IT Disposal

IT Solutions

Connect

IT Support

OfficeRelocation

Our Growth

£7.45

£9.96 £11.81

£13.89

£18.44

£22.83

£26.81

£35.62

£42.10

£-

£5.00

£10.00

£15.00

£20.00

£25.00

£30.00

£35.00

£40.00

£45.00

FY2007 FY2008 FY2009 FY2010 FY2011 FY2012 FY2013 FY2014 FY2015

Mill

ions

Our Growth Forcast

£50.00

£60.00

£70.00

£80.00

£90.00

£-

£10.00

£20.00

£30.00

£40.00

£50.00

£60.00

£70.00

£80.00

£90.00

£100.00

FY2016 FY2017 FY2018 FY2019 FY2020

Mill

ions

BecameCiscoSelect

Partner

BecameMicrosoft

Silver Partner

1996

Managing Director Chris Calvert

opened Millgate's �rst o�ce in

Yorkshire.

2005 2015

Achieved IBM Business

Partner status

Achieved HP Gold Partner

status

Received grant funding from Yorkshire

Forward

Opened the �rst Millgate

Eco Data Centre at Genesis

Business Park

Sales Director Chris Headon

Joined Millgate

Relocated to new o�ce in She�eld

Vantage Park

Director Sam Bell joined Millgate’s business telecom division "Millgate

Connect"

Opened an on-site

mobile phone and tablet

repair center.

Opened a regional sales

& service o�ce in

Manchester

Sales reached

£41million & purchased

a new o�ceBecame

ShoreTel's Authorised Champion

Partner

BecameMitel

Authorised Partner

Becameone of the top

100 VARS in UKBecameVMware Partner

BecameCitrix

Partner

BecameTruphone Strategic

PartnerLaunched

the �rst Sales Academy

Team

BecameSymantec Silver

Partner

BecameDELL Preferred

Partner

BecameAvaya Authorised

Partner

BecameLenovo

Business Partner

MSP

BecameBT Wholesale

Partner

BecameOracle Gold

Partner

AccessAccounts

Dealer

SAPIntergrationMillgate

Timeline

Our Accreditations & Partners

GOLD PARTNER

Our Customers

What our Customers think of us?

“Millgate provide us with an exceptional level of customer service. We like the personal service and the money saved with their account management service. Tracy our account manager is very pro-active and recommends the correct bolt-ons that make us good savings.”

David H. | Managing Director | Euro Tran Despatch

“My experience with Millgate has enabled me to concentrate on my day-to-day job, rather than have to worry about being ripped off or over charged by a supplier. I also know that if I need quality technical engineering work at last minute. Millgate will find a way of meeting my expectations and deadlines.”

James T. | Head of IT Services| St Columba’s College

“I have been dealing with Millgate for 5 years now and have never been let down. Every enquiry has been handled efficiently and Millgate has always been the best value.”

Andrew H. | Engineering Manager | Mouchel

“We migrated to Millgate for our mobiles, lines and calls as well as 120 ADSL lines. Every single person I have dealt with in Millgate has been exceptionally helpful and friendly. Where we did have problems, the Millgate team worked tirelessly to support us.”

Luke K. | IT & Systems Manager | SACO

“Millgate have been a very valuable partner for the Liverpool Everyman project and for the day to day IT requirements for LMTT. Being able to trust our account manager and know that there is an experienced and professional group of engineers within the solutions team that are just a phone call away has meant we have tailored IT solutions and support at very competitive prices.”

Mark D. | IT Services Manager | LMTT (Liverpool Everyman Theatre)

“Millgate value the customer’s relationship with their suppliers, and that is reflected in the professionalism of their interactions. The bottom line is that they make sourcing easier and help to get to savings faster.”

David L. | IT Projects Manager | B&M Retail Limited

“Our account Manager at Millgate always provides an excellent service and has reduced our IT and Telecoms expenditure considerably.”

Stuart B. | IT Manager | Vets 4 Pets

Customer ServiceYou will be personally served by one of our account managers and the support team, making sure that everything runs smoothly.

We are renowned for our quality customer service and high retention rate - We thrive on satisfying and retaining our clients.

We invest heavily on training our employees to ensure that they deliver the best service and solutions possible.

EXCELLENTCUSTOMER

SERVICE

2014

Customer Service Charter

We are connected...

Customer Service Charter

Customer Service Charter

The Customer Service Charter sets out our commitment to delivering a high standard of customer service. It outlines the type of

service we aim to provide, how to contact us and give us feedback, particularly if anything goes wrong and how you can assist us

to better serve you.

Key Commitments

We will continuously work towards improving the standards of service and our company’s relationship with you will be guided by

the following principles:

a. Accountability

i) We will ensure all our products and services comply with the relevant laws and regulations of the U.K.

ii)

b. Fairness

i) We will act fairly and reasonable towards you in a consistent and ethical manner.

ii) We will establish a clear set of procedures to ensure that any dispute between us will be resolved fairly and quickly. For more

details on our complaints procedure, please ask for a copy of the procedure which will be sent to you.

c. Privacy

i) information. Your company information will not be revealed unless other wised authorised by you or required by law to do so.

ii) We will not use your personal information for our own marketing purposes if you inform us that you object to this practice.

iii) We will comply at all times with the provisions of the Personal Data Protection Act 1998.

d. Reliability

i)

ii)handset recalls.

e. Transparency

i) We will provide you with clear, relevant and timely information to help you make informed decisions about our products and

services, where applicable we will provide terms and conditions or certain services.

ii) We will provide information clear and free from jargon.

iii) We will inform you, through various channels (e.g. by email, by telephone, by post and in person) you can also contact us for

information or to provide feedback through these channels.

Standards of Service

have set out the below SLA’s which you can expect us to deliver the respective services.1. Customer ServiceWe aim to resolve phone enquiries promptly:• We try to resolve all enquiries on the 1st call.• If a follow up call is required we aim to resolve these within 24 working hours.• Where an enquiry is complex, this will be escalated to a Manager who can deal with the enquiry, if the enquiry cannot be dealt

with satisfactorily then the Manager must provide a time frame within which a response can be made.We aim to resolve all written enquires promptly:• We will respond to any written enquires within 2 working days.• Where an enquiry is complex, we will aim to resolve the enquiry within 5 working days.• If an enquiry cannot be resolved within 5 working days, we will write to you again with a new SLA in which the enquiry will

be resolved.

We aim to resolve all email enquiries promptly:• We will respond to all emails within 2 working hours.• We aim to resolve all enquiries within 24 working hours.• Where an enquiry is complex, this will be escalated to a Manager who can deal with the enquiry, if the enquiry cannot be dealt

with satisfactorily then the Manager must provide a time frame within which a response can be made.We set to resolve any problems within 24 working hours:• Depending on the nature of the issue this can sometimes exceed the service level, but we will always keep you updated of

the progress of the problem.

If you have any feedback which will improve our service to you then please tell us so we can change it.

2. Network Service Level Agreement (SLA)

Account Changes:

(Bolts ons, SIM Swaps, Usernames, Roaming)• All enquires will be sent to the network and all changes will be made within

24 working hours

Credit Check

• Credit checking between 1-10 connection – 24 to 48 working hours

• Credit checking over 10 connections – 72 working hours

New Connections

• Connecting between 1-10 will be complete in 24 to 48 working hours

• Connecting over 10 will be complete within 72 working hours

Ports

• Porting between networks – 24 to 48 working hours

Upgrades

• Upgrading between 1-10 connection – 24 to 48 working hours

• Upgrading over 10 connections – up to 72 working hours

Credits

• Any credits will be credited to the customer’s account within 30 days

Billing Query

• All billing queries can take 5 working days, any complex billing queries can

take up to 30 days

Replacement SIM Cards• You will receive a replacement SIM card the next working day

Number Change

• All requests to change a current number to a new one can take up to 5

working days

Replacement Bills

• If you require a copy of a previous bill, you will receive this within 5 working

days

Bill Analysis

• General bill analysis will be completed within 24 to 48 working hours

• More complex bills can take up to 7 working days

• •

Lost and Stolen bars

• Any reports for lost and stolen bars will be dealt with immediately

Replacement handsets (Faulty)• Orange – if you have 24 hour faulty replacement then you receive a new

handset within 24 working hours

• O2 – A replacement will be sent to you within 48 working hours

• SIM free handset – the replacement process varies depending on the hand-

set, but we will advise you on the process upon your initial call

Account Transfers

• If you require to move your numbers to a new account name, this will be

processed on the customers next billing date

How to contact us

services. Please do not hesitate to contact us if you have any questions as we are here to help.AddressMillgate Connect Limited7 Vantage DriveTinsley

S9 1RGTelephone Number

0114 242 7310Fax

0114 243 9691Email

[email protected]

day in case of emergencies.

Customer Care:Name

Tracy Carr or Chris KelsallPhone0114 242 7349

[email protected] or [email protected]

Name

Mobile

Our Customer Service Charter outlines how we will look after your account including the service levels we provide.

Our ServiceFully-managed ICT Solutions

We understand how important effective ICT management is in a successful business. That’s why we offer a fully-managed solution.

We analyse, design, implement and manage your bespoke ICT solution.

Voice and Data

We offer an end-to-end fully-managed service for all mobile network operators, landline, broadband, data services and telephone system manufacturers.

IT Solutions and Support

We provide and manage all aspects of your IT services from consultation, supply, installation to support. Using the latest developments in technology we guarantee to make your IT & Communication infrastructure more productive and cost effective.

IT Solutions• IT Consultation

• IT Hardware

• IT Software

• IT Network & Data Cabling

• IT Design & Installation

• IT Infrastructure

• Cloud-based Technology

• Audio Visual Systems

IT Support• Pre-sales Support

• Fully Managed Service

• 24/7 Service Help Desk

• IT Maintainance Service

• IT Monitoring & Health Checks

• Data Recovery

• IT Disposal

• Office Relocation

Cloud Services• Colocation

• Collaboration

• Online backup

• Virtual Data Centre

• Workplace Recovery

• Hosted Desktop

Enterprise MobilityComplete Customer Lifecycle Management

USER

DEVICES

NETWORKS

NETWORKS

MO

BILE AIRTIME

DEVIC

E M

ANAGEMEN

T

TARIFF MANAGEMENT

COST O

PTIMISATIO

N

APPLI

CATI

ONS

Enterprise MobilityNETWORKS

MOBILEAIRTIME

DEVICEMANAGEMENT

TARIFFMANAGEMENT

COSTOPTIMISATION

• Management of network performance• Roll out of updates and roadmap• Fault reporting and monitoring

• Provision of tariffs and bolt-ons• Usage monitoring and tariff refresh• Support for international and roaming

• Supply, setup, service, delivery• Repair, replace, finance• MDM setup and support

• New tariff roadmap to 5G• Full management of end user experience• Reporting by user and by department

• Monthly usage analysis and audit• Cost reduction through effective data

analytics

Enterprise Mobility Solutions• Business Mobile and Data

• Mobile Broadband

• Fixed/ Mobile Convergence

• Business Applications

• Mobile Device Management

• M2M Data Solutions

• Vehicle and Asset Tracking

• Lone Worker Solutions

• Repair Centre

• Tariff Audit & Cost Management

Unified Communication & Collaboration• IP PBX Telephone Systems

• Hosted / Virtualised PBX

• VoIP Telephone Systems

• System Design and Installation

• Support & Maintenance

• Design, Implementation & Training

• Calls and Line Rental

• Hosted Telephony

• IP Voice Solutions

• SIP

• Inbound Call Management

• Contact Centre & IVR

• Call Recording

GammaBusiness Communications

Fixed Line Services

Network & Connectivity Services• Business Internet

• Leased Lines

• EFM

• FTTC

• WAN

• MPLS/VPN

• Bandwidth Management

• Data Centre Connectivity

ADSLMIN MAX

Mbps

EFM

Proposed PoundlandEnterprise Mobility Project

• Migration of voice and data only airtime users

• Mobile Device Management for existing hardware fleet

• Complete Customer Lifecycle Management

• Device Repair & Replacement Service Offer

• Airtime Provision & Management

• Roadmaps to Enterprise Mobility

Connect

current charges per handset

28 handsets analysed over 1 month to 22/01/2013

Handset

Ina

ctiv

e D

evi

ce

s ?

Vo

ice

Da

ta

B/b

err

y En

terp

rise

B/b

err

y In

tern

et

Current Tariff

Rental Call ChargesDiscount

Net Bill After

Any Discount

07734344505

Vodafone Voice Tariff Sharer + iPhone

£21.31£5.62

£0.00£26.93

07734344506

Vodafone Voice Tariff Sharer + iPhone

£21.31£0.00

£0.00£21.31

07734344508

Vodafone Voice Tariff Sharer

£12.80£33.85

£0.00£46.65

07734344510

Vodafone Voice Tariff Sharer

£12.80£8.77

£0.00£21.57

07734344512

Vodafone Voice Tariff Sharer

£12.80£43.39

£0.00£56.19

07734344513

Vodafone Voice Tariff Sharer

£12.80£2.01

£0.00£14.81

07734344514

Vodafone Voice Tariff Sharer

£12.80£0.00

£0.00£12.80

07734344515

Vodafone Voice Tariff Sharer + iPhone

£26.31£2.21

£0.00£28.52

07734344517

Vodafone Voice Tariff Sharer + iPhone

£21.31£0.10

£0.00£21.41

07734344534

Vodafone Voice Tariff Sharer + iPhone

£21.31£11.18

£0.00£32.49

07734344537

Vodafone Voice Tariff Sharer

£12.80£0.00

£0.00£12.80

07734344538

Vodafone Voice Tariff Sharer

£12.80£28.59

£0.00£41.39

07734344539

Vodafone Voice Tariff Sharer

£12.80£3.03

£0.00£15.83

07734344542

Vodafone Voice Tariff Sharer + iPhone

£26.31£9.17

£0.00£35.48

07734344544

Vodafone Voice Tariff Sharer

£12.80£0.00

£0.00£12.80

07734344551

Vodafone Voice Tariff Sharer + iPhone

£21.31£9.33

£0.00£30.64

07734344555

Vodafone Voice Tariff Sharer

£12.80£0.62

£0.00£13.42

07734344560

Vodafone Voice Tariff Leader

£170.00£1.45

£0.00£171.45

07734344561

Vodafone Voice Tariff Sharer + Data

£20.30£0.92

£0.00£21.22

07734344562

Vodafone Voice Tariff Sharer + iPhone

£21.31£1.86

£0.00£23.17

07734344563

Vodafone Voice Tariff Sharer

£12.80£19.02

£0.00£31.82

07734344567

Vodafone Voice Tariff Sharer

£12.80£3.20

£0.00£16.00

07734344575

Vodafone Voice Tariff Sharer

£12.80£0.00

£0.00£12.80

07734344611

Vodafone Voice Tariff Sharer + iPhone

£21.31£0.00

£0.00£21.31

07734344617

Vodafone Voice Tariff Sharer + iPhone

£21.31£1.84

£0.00£23.15

07734344627

Vodafone Voice Tariff Sharer

£12.80£19.32

£0.00£32.12

07734344799

Vodafone Voice Tariff Sharer

£12.80£4.86

£0.00£17.66

07826870245

Vodafone Voice Tariff Sharer

£12.80£0.00

£0.00£12.80

Totals

£618.20£210.34

£0.00£828.54

2 out of 28 devices appear to be inactive

TOTAL COST£828.54

ANNUALISED COST £9,942.48

Tariff Audit and Usage AnalysisWe provide a full audit of your existing communications. Existing tariff and call data will be analysed by our team of data analytic experts.

Using sophisticated data analytics software, the exact usage data is overlayed against all UK mobile network tariffs and bolt-on options to present the most cost effective solution for your usage profile.

Connect

executive summary

Customer: Hilco UK

Connections: 87

Current Tariffs: Vodafone - Various Tariffs

Current Chargesmonthly annually

For all connections:£7,236 £86,829

Average per connection (ARPU):£83 £998

Most Competitive Alternativemonthly annually

For all connections:£4,233 £50,793

Average per connection (ARPU):£49 £584

Financial Savingmonthly annually

For all connections:£3,003 £36,036

Average per connection:£35 £414

EE Corpora £50,792.68

CURRENT S £86,829.12

Orange Bu £95,504.80

Orange Bu £96,847.12

Based on the analysed bills, a saving of 42% (or £36036 per year) would be achieved on the optimum

tariffs. A detailed breakdown of the recommended tariffs is shown in Part 7.

£0

£20,

000

£40,

000

£60,

000

£80,

000

£100

,000

EE Corporate Shared

CURRENT SPEND

Orange Business Sense 2 yrs (free national calls)

Orange Business Sense 2 yrs (free Orange-Orange calls)

Connectbreakdown of current calls & charges

For period of 3 months:Minutes % of Minutes Current Cost

% of Cost

Current Rental Charges

n/an/a

£8,471.0639%

Main UK Voice CallsNational Calls

8,27526%

£1.500%

Company Mobiles

2,7789%

£0.300%

3 Mobiles

710%

O2 Mobiles

3,68811%

£3.900%

Orange Mobiles

1,4585%

£6.300%

T-Mobile Mobiles

7722%

Vodafone Mobiles

2,8239%

£0.500%

Voicemail Retrieval

8623%

Standard Text Messages

n/an/a

OtherInternational Calls

2,2927%

£295.431%

International Text Messagesn/a

n/a£85.88

0%

Roaming Calls & Texts

7,17422%

£4,283.8420%

Other Calls & Texts

2,0716%

£338.842%

Data

n/an/a

£8,219.7338%

Discount

n/an/a

n/a

Total

32,264

£21,707.28

Average per connection

371

£249.51

Notes:

1. All charges exclude VAT2. 'Current Rental' includes any charges for itemised billing

3. 'National Calls' includes calls to UK numbers beginning '01' or '02'

4. ‘Company Mobiles’ means calls between the handsets which have been analysed for this report.

5. Where the mobile network called cannot be identified from the billing information, we assume that

the call is to the network originally owning the number range.

6. 'International' means any call from the UK to another country

7. 'Roaming' means any call made or received by the handset while the user is abroad

8. 'Other' includes calls to Directory Enquiries, 0845, 0870 and Premium Rate numbers as well as

Premium Text or Information Services

Connect

called minutes split by destination & time

most dialled numbers

DialledCalled

% ofDialled

Called% of

Number

MinsMins

Number

MinsMins

Incoming call2,006

6%01766590255

8052%

121

8623%

02073172050783

2%

01766590255805

2%02089347061

5452%

02073172050783

2%01926880717

2941%

07879105659713

2%01892527117

2611%

07738124089616

2%01423500440

2511%

02089347061545

2%01416203985

2481%

353868622222476

1%01926859304

2451%

442073172050434

1%01642767565

2081%

08444737373419

1%01277214818

2031%

Total

7,65824%

Total

3,84212%

This table shows the ten numbers called most

by all connections:

This table shows the ten LANDLINE numbers

called most by all connections:

26%

9%

27% 3% 7%

22%

6%

National (26%)

Company Mobiles (9%)

Other Mobiles (27%)

Voicemail (3%)

International (7%)

Roaming (22%)

Other (6%)

74%

16%

10%

Peak (74%)

Off-Peak (16%)

Weekend (10%)

ConnectUsage below is for a period of 1 m

Minutes

Handset

Min

ute

s A

naly

sed

07734344505

803

07734344506

5

07734344508

262

07734344510

424

07734344512

1,729

07734344513

402

07734344514

0

07734344515

141

07734344517

243

07734344534

167

07734344537

19

07734344538

384

07734344539

354

07734344542

135

07734344544

0

07734344551

240

07734344555

242

07734344560

389

07734344561

17

07734344562

98

07734344563

542

07734344567

145

07734344575

11

07734344611

107

07734344617

144

07734344627

109

07734344799

255

07826870245

0

TOTALS

7,364

call profile per handset

month

Pe

ak

Off-

Pea

k

We

eke

nd

Na

tiona

l

Co

mp

any

Mo

bile

s O

2

Vo

da

fone

T-M

ob

ile

Ora

nge

Thr

ee

Vo

ice

ma

il

Inte

rna

tiona

l

Ro

am

ing

Oth

er

Co

mp

any

Te

xts

Sta

nda

rd T

ext

s

UK

Da

ta (

MB)

Ro

am

ing

Da

ta (

MB)

78% 4% 18%13% 6%

3% 74% 0%2%

0%1%

0%0%

0%4

350

0

100% 0%0%

63% 0%0% 37% 0%

0%0%

0%0%

0%0%

30

00

60% 22% 19%10% 15% 14% 29% 1% 21% 4%

2%0%

0%4%

15350

00

73% 13% 14%11% 71% 1%

6%4%

4%0%

2%0%

0%0%

3993

00

53% 14% 33%5% 31% 40% 8% 11% 4%

1%0%

0%0%

1%53

3620

0

45% 32% 23%5% 90% 4%

1%0%

0%0%

0%0%

0%0%

01

00

0%0%

0%0%

0%0%

0%0%

0%0%

0%0%

0%0%

00

00

93% 6%0%

76% 3% 16% 0%0%

0%2%

3%0%

0%0%

120

00

80% 3% 17%23% 45% 3% 23% 1%

0%0%

5%0%

0%0%

2125

00

62% 18% 20%39% 7%

7% 18% 6%1%

6% 15% 0%0%

2%6

880

0

100% 0%0%

33% 11% 50% 0%0%

6%0%

0%0%

0%0%

01

00

75% 9% 16%9%

8% 20% 43% 10% 9%0%

1%0%

0%0%

8226

00

74% 3% 23%19% 36% 11% 8% 14% 5%

5%0%

0%0%

1%11

650

0

71% 10% 19%8%

2% 46% 3%3%

0%0%

4%0%

0% 32%4

1040

0

0%0%

0%0%

0%0%

0%0%

0%0%

0%0%

0%0%

00

00

76% 10% 15%14% 43% 7% 27% 1%

1%0%

6%0%

0%2%

1878

00

73% 10% 17%24% 52% 4%

0%3% 10% 2%

4%0%

0%0%

2617

00

74% 11% 15%14% 69% 1%

1%3%

6%6%

0%0%

0%0%

1824

00

94% 0%6%

24% 20% 54% 0%0%

0%0%

3%0%

0%0%

240

00

89% 0% 11%18% 5% 21% 26% 2% 12% 9%

7%0%

0%0%

312

00

79% 0% 21%17% 7%

2%0%

1% 63% 0%0%

0%0% 10%

674

00

96% 4%0%

67% 3% 20% 7%0%

4%0%

0%0%

0%0%

383

00

100% 0%0%

36% 0% 24% 11% 12% 15% 0%2%

0%0%

0%0

10

0

98% 1%1%

64% 6%5%

2%4%

5%9%

5%0%

0%0%

111

00

90% 7%2%

28% 6% 59% 0%0%

0%0%

6%0%

0%0%

754

00

58% 11% 31%24% 28% 0% 14% 1%

0% 28% 0%0%

0%5%

18200

00

79% 14% 7%14% 42% 10% 12% 15% 5%

0%3%

0%0%

0%5

210

0

100% 0%0%

100% 0%0%

0%0%

0%0%

0%0%

0%0%

04

00

70% 11% 20% 16% 31% 17% 17% 5%9%

2%2%

0%0%

2%272 1989

00

Call Time Periods

Called Destinations (% of Minutes)

Texts & Data Usage

Connect breakdown of alternative tariffs

3G & 4G CoverageCheckerWe provide full coverage checking service for all UK networks.

Account ImplementationThe transfer to Millgate will run seamlessly and will be fully project-managed by a Prince2 accredited service delivery manager.

On-site support for end user setup is available from our in-house accredited engineering & support teams.

Online Billing & Service ManagerAccess to Online Billing Manager allows you to monitor and report statistics by user, department or account.

Automatic reports and usage statistics can be set up, to ensure you are in full control.

Ablility to set up usergroups, cost centres and usage watchpoints.

Online Billing & Service Manager

Service Desk & SupportSupport & Service

Once your account is set up your account manager will complete a 30 day account review which will measure our performance against the Service Level Agreement.

All service requests are handled by your dedicated desk-based account manager. We pride ourselves on our market leading customer service and account management team.

We operate a 24/7/365 service desk for telephone support. In addition, your named account manager is available from 9am to 5pm, Monday to Friday. Powered by SAP Business One, all service tickets are logged on our ERP platform with our guarenteed SLA response and fix times.

24/7/365

Monthly Account Management & Cost Reduction

LandlineVodafoneCross NetworkNon GeoInternationalRoamingTextsDataConnect

Example: Out of Bundle Call Charges

Using our in-house data analytics system and SAP Business One Platform we will prepare a monthly proactive usage report for you. Monthly recommendations are made for tariff optimisation and cost reduction by matching usage data against the most cost effective tariffs and bolt-ons available.

TELECOMBILL

£14,000

TELECOMBILL

£14,000

TELECOMBILL

£14,000

Thank You

Millgate is about connecting efficiently with our clients, partners and employees by providinghonest service and communication…

We value all our relationships.