Created: 3/27/2012 Revised: 6/14/2016

MILLER PIPELINE VALUES

(Value #1) LEADERSHIP, REPUTATION, COMMITMENT

Coaching/Teaching – Providing timely coaching, guidance, and feedback to help others excel on the job and meet key

accountabilities. Change Leadership – Continuously seeking (or encouraging others to seek) opportunities for different and innovative approaches to

addressing organizational problems and opportunities. Team Development – Using appropriate methods and interpersonal style to develop motivate and guide a team toward successful

outcomes and attainment of business objectives. Empowerment/Delegation – Using appropriate delegation to create a sense of ownership of higher-level organizational issues and

encouraging individuals to stretch beyond their current capabilities. Ethics/Integrity - Continuously demonstrating personal and business ethics and integrity and integrating this behavior through the

organization. Driving for Results – Setting high goals for personal and group accomplishment; using measurement methods to monitor progress

toward goal attainment; tenaciously working to meet or exceed those goals while deriving satisfaction from the process of goal achievement and continuous improvement. Commitment – Pledging emotionally and intellectually to a course of action with time and effort. Establishing Strategic Direction – Establishing and committing to a long-range course of action to accomplish a long-range goal or

vision after analyzing factual information and assumptions; taking into consideration resources, constraints, and organizational values.

(Value #2) BUSINESS EXECUTION: QUALITY, SAFETY, PRODUCTIVITY

Business Skills – Understanding and utilizing economic, financial, and industry data to accurately diagnose business strengths and

weaknesses; identifying key issues and developing strategies and plans. Operational Decision Making – Relating and comparing; securing relevant information and identifying key issues; committing to an

action after developing alternative courses of action that take into consideration resources, constraints, and organizational values. Safety – Foster a safe and healthy environment to achieve an accident-free workplace; responsible for conducting safe operations;

providing protection for all employees, the public, and all others who may come in contact with our operations.

(Value #3) ORGANIZATIONAL PARTNERSHIP

Communicating with Impact - Expressing thoughts, feelings, and ideas in a clear, concise, and compelling manner in both individual

and group situations; adjusting language to capture the attention of the audience. Developing Effective Relationships - Using appropriate interpersonal styles and communication methods to influence and build

effective relationships with business partners (e.g. peers, functional partners, external vendors, and alliance partners). Managing Diversity – Manages all kinds and classes of people equitably; deals effectively with all races, nationalities, cultures,

disabilities, ages and both genders; hires variety and diversity without regard to class; supports equal and fair treatment and opportunity for all.

(Value #4) CUSTOMER SERVICE, VALUE

Customer Focus

is dedicated to meeting the expectations and requirements of internal and external customers;

is pro-active in working with customers, looking for ways to improve services provided;

responds timely to customer concerns or issues

customer minded – considers what is best for customer;

establishes and maintains effective relationships with customers - gaining trust and respect

(Value #5) PROFICIENCY - PERSONAL SKILLS

Adaptability – Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; is not

upset when things are up in the air; does not have to finish things before moving on; effectively managing changing environments, including business challenges and technologies, can comfortably handle risk and uncertainty Professional Stature – Conveying an image that is consistent with the organization’s values; demonstrating the qualities, traits, and

demeanor (excluding intelligence, competence, or special talents) that command leadership respect. Action Oriented – Displays good work ethics; is action oriented and full of energy for the things he/she sees as challenging; not fearful

of acting with a minimum of planning; seizes more opportunities than others.