MICHAEL P. QUINN7105 Pennsylvania Ave.Kansas City, MO 64114

(816) 210-3855mquinnkc@gmail.com

http://www.linkedin.com/in/michaelpquinn

PROFESSIONAL SUMMARY

Senior Applications Consultant with extensive experience in SAP and WMS training, Training Project Management, uPerform authoring and Administration, and Operations & Logistics Management. SAP experience includes Retail, SD, EWM, MM, CRM, ESS/MSS and Time and Expense. Strong consultative, communication, and facilitation skills. Recognized for strong work ethic, excellent customer focus, and commitment to quality. Areas of expertise include:

Training Leadership Change Management Leadership Training Development/Delivery Ancile uPerform / SAP WPB Supply Chain/Logistics Business Process Improvement

EXPERIENCE

INDEPENDENT CONSULTANT April, 2016 - Present(Through SpringPoint Technologies)

Senior Organizational Change Management (OCM) Consultant, Phillips 66, Bartlesville, OK Served as the lead OCM consultant for Supplier Enablement stream as part of an SAP Ariba Procure-to-

Order project Developed Supplier Enablement Communications Plan Developed and executed communications collateral for suppliers and client business resources for

multiple projects Collaborated with client peer and Project Manager to develop metrics and visualizations to report

progress on Supplier Enablement Designed content for internal project website Collaborated with OCM Lead to facilitate workshops on Stakeholder Assessment, Change Impact

Analysis, Functional Design Document review and Training planning Analyzed and reported on Stakeholder Assessment results, for training planning Performed role mapping, training scheduling and training survey analysis Designed Quick Reference Guides for client Category Management Developed Buyer Dashboard training for Procurement

CAPGEMINI US, LLC, Lee’s Summit, MO 2011 – 2016

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(An international provider of consultancy, integration and outsourcing services)

Senior Applications Consultant Consulted with clients in multiple industries to provide best-in-class Organizational Change Management

(OCM) and Training deliverables Managed diverse groups of training developers, including onshore, offshore, client and third-party

resources to develop SAP role-based ILT Collaborated with functional and client SMEs to develop end-user training materials, simulations/work

instructions, job aids and exercise data sheets Assisted clients with Ancile uPerform and SAP Workforce Performance Builder (WPB) Administration Designed and developed training approach, OCM strategy and plan, Communications plan, training needs

analysis and curriculum and development tracker, with client approval

INDEPENDENT TRAINING CONSULTANT 2009 - 2011(Through Five Star Logic)

SAP EWM Training Developer, W.W. Grainger, Inc., Lake Forest, IL November, 2010 – April, 2011 Designed prototypes of course outlines and concepts for client approval Developed course outlines for 7 of 11 instructor-led, role-based courses Developed 5 Instructor-led courses, including Receiving, Putaway, Inbound Support, Outbound Wave

Management and DC Logistics (Space Management) Collaborated with client SMEs and functional team members to develop appropriate content Facilitated review sessions with client for content approval Reviewed client-created BPPs using InfoPak

SAP Training Lead, Bob's Discount Furniture, Manchester CT February - July, 2010 Managed a team of up to five SAP Training Developers in an effort to develop and deliver End-user (~

1800) training for client implementation of SAP Retail / ECC 6 (SD, MM and FI/CO) Developed/adjusted Training Plan based on client needs assessment Developed Training Curriculum Guide and Role Mapping Guide Successfully delivered 23 Instructor-led courses (one Navigation and 22 role-based courses) and

approximately 240 Work Instructions/simulations, utilizing ANCILE uPerform Collaborated with client Project Manager, SMEs/Training Leads to develop content and gain approval Developed Tracker to record and report progress on deliverables Provided weekly updates to PMO and SAP Project Manager on progress/issues Provided expertise in ANCILE uPerform for development of simulations/system administration

o Developed authoring standardso Created and configured template per training team and client requirementso Collaborated with client Training Lead to configure End-user websiteo Administered uPerform project Glossaryo Performed quality review of all documentso Published all documents and assigned website contexto Conducted knowledge transfer of uPerform Administration to client System Admin.

Managed re-planning activities, including resource requirements determination, after delays in the project Successfully delivered Train-the-Trainer workshop to Store Operations trainers and managers, with a

satisfaction rate of 94%

SAP Training Lead, Novell, Waltham, MA October, 2009 - January, 2010

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Managed a team of five SAP Training Developers in an effort to develop and deliver End-user training for Go To Market (GTM) implementation of SAP CRM 7 and ECC 6 for ~ 1700 end-users

Deliverables included 10 e-learning courses (two overview and 8 role-based courses), 16 Lessons and approximately 100 Work Instructions/simulations, utilizing uPerform

Worked closely with client Training Lead and system integrators to identify requirements and resolve issues

Collaborated with client SMEs/Business Leads to develop content and gain approval Developed Tracker to record and report progress on deliverables Provided weekly updates to PMO and third-party Project Manager on progress/issues Provided expertise in ANCILE uPerform for development of simulations/administration

RWD TECHNOLOGIES, Baltimore, MD March, 2008 – May, 2009(A global, professional services provider of Human Performance and Process Improvement solutions)

Training Consultant, 2008-2009Designed, developed, and delivered end user training materials for clients implementing various enterprise-wide resource systems. Utilized ANCILE uPerform® and ANCILE Info Pak® to develop performance support materials such as concepts, work instructions, e-learning, job aids, quick references, process flows, exercises, course evaluations, course designs, and train-the-trainer courseware. All training documentation is designed to client specifications and with a focus on end user performance improvement.

Supported client implementations and upgrades of enterprise resource planning systems, including SAP SD, CRM 2007, MM and Time and Expense reporting, through the design, development, and delivery of performance-based end user training materials.

Expertise in developing and implementing training programs, which includes course and curriculum development.

Collaborated with client Business Process Managers and project team members to deliver best-of-class materials focused on end-user performance improvement.

Contributed to testing of new Enterprise Project Management system utilizing Microsoft Project 2007 Professional.

OTHER RELEVANT EXPERIENCE

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W.W. GRAINGER, Lake Forest, IL (A leading North American distributor of maintenance, repair & operating supplies)ERP Business Systems Analyst / Change Management ConsultantDesigned training materials & process documentation for the Space Management initiative (SKU placement optimization), utilizing WarehouseVision software, in 9 Distribution Centers located nationwide. Developed/delivered presentations to senior leadership. Oversaw change management initiatives & training. Defined requirements for system processes. Monitored projects & identified barriers. Developed test scripts & conducted testing. Facilitated end user training. Created tools for team members. Assisted managers with strategic planning. Provided production support and subject matter expertise.

Oversaw 14 projects & change management initiatives at nationwide distribution centers and headquarters as part of overall SAP & MOVE WMS implementations, ensuring all were tracking to timeline & resource requirements.

Collaborated with ~50 master trainers & process trainers in developing training initiatives on Inbound, Outbound and Support processes, resulting in successful knowledge transfer to ~2K users.

Liaised with developers and Operations resources to define requirements for system processes. Developed/delivered system & process training to ~2000 associates nationwide. Developed 4 workshops on Space Management impacts & deliverables, creating commitment & thorough

understanding of the initiative by all levels of 80 employees affected. This had a direct impact on the successful execution of the project.

Designed ~30 process-specific job aids & User Guides and distributed to 80 associates, increasing organizational capability & efficiency in executing on deliverables.

Prepared/delivered 4 presentations to senior leadership team on Space Management objectives & benefits, resulting in critical, and previously insufficient, buy-in & sponsorship.

Provided on-site, multiple shift, production support & subject matter expertise at 7 Distribution Centers post-installation, resulting in operational continuity and a 50% reduction in Trouble Tickets.

Distribution Center Process ManagerManaged >40 associates on multiple shifts responsible for filling orders for branch replenishment & customer shipment in ~20 states, as well as Inbound and Support processes. Directed quality & safety programs. Hired/developed/ coached associates and conducted performance reviews & disciplinary discussions. Initiated continuous improvement events to identify/remove waste from processes. Led several team initiatives, including a LEAN event on Customer Order Fulfillment, improving productivity

by 8 tasks/hour, or ~25%. Analyzed small-parts picking process and implemented improvements, reducing resource requirements by 12

hours/day. Spearheaded ~4 barrier removal teams as part of an overall customer-focused quality system, improving

quality performance from 99.2% to 99.7%. Developed/implemented campaigns to promote safety, reducing recordable accidents by 33% in <one year.

EDUCATIONBA, Administration of Justice, University of Missouri, Kansas City, MO

Rockhurst High School, Kansas City, MO

RELEVANT TRAININGRWD Project Management

Capgemini Engagement ManagementAnalysis and Design

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