mike work in a business environment week 3

Job roles

Job 1 Job 2 Job 3

Job title Nurse Care Assistant Domestic Support Workers

Purpose of the job

Over all care to residents

Staff Staff

Tasks required Manage and supervise the facility and take care or residents well-being.

Assisting in physical care to the resident. Reports to the nurse.

Providing care that encompasses the whole person and their social, cultural and individuality

Organisational hierarchy

Reports to the Clinical Nurse Manager

Reports to the supervisor / nurse

Reports to the supervisor / nurse

Authority Give medications to patient

Assisting in feeding, bathing, transferring.

Assisting in their social, cultural growth

Supervisory requirements

Supervise care assistants

N/A N/A

Working conditions

8 hrs shift have a two 15 min break and a lunch break

Provided with uniform and shoes



Equipment used/physical requirements

Blood pressure, medication cart

Lifters, wheel chairs

Social game materials

Qualifications required

Permanent Resident / Citizen / Holder of valid working visa / APHRA registered

Current work rights / Certificate 3 in Aged Care

Current work rights / Certificate in Community Care

Work/life priorities worksheet

Urgent Not urgentIm

port

ant

Not

impo

rtan

t

Personal development plan for achieving work/life balanceFollowing the PLAN approach write at least one career and one personal ambition, goal, priority and non-negotiable.

PLAN Career Personal

Priority

Ambition

Non-negotiable

Journal

Date Task Project Duration Issues

Work plan

Goal:

Project Priority Task Resources Date due % Complete

Duration (actual)

Corrective action

1 st Studies diploma of business finish term 8

Computer, Internet, Travel exp

6 weeks in a term 80% 4 hrs a day

4 days a week

If I get sick I have to take rest and will catch up

2 nd Permanent student visa work

Food, Travel expenses

21/10/15 60% 20 hrs a week

If I cant get to work call the supervisor immediately so that I can have a good record

3 rd Permanent Residency Attend college Pass the eligibility to be a permanent resident

21/10/17 5% College 20 hrs a week

Make up class if I miss some classes.

Make sure passport and visa is up to date.

Appendices – Task 3

Appendix 1 - Organisational chart

Name/Title Ext. Mobile Status

Bob Jenkins - General Manager x1111 0411 111 111

Sid Gilmour – Accountant x2222 0422 222 222

David Barrett – Purchasing Officer x3333 0433 333 333

Nick Waters – Manufacturing Manager x4444 0444 444 444

James Page – Warehouse Manager X5555 0555 555 555

In – In and can be contacted

DND – Do not Disturb, In a meeting

Off-site – Working but at another location (available on mobile)

Work effectively in a business environment - BSBIND201A Modified © 2013 Innovation and Business Industry Skills Council Ltd, Version 2, 2014

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Appendix 2 – Telephone policy and procedure

Policy

We receive calls from many of our customers and colleagues. We take pride in ensuring that every interaction is professional, courteous and helpful.

Good telephone manner and message taking procedures are essential for ensuring that our customers receive the service that they deserve.

It is the responsibility of all employees to follow the telephone policy and procedure.

Procedures

When answering the phone, you must:

answer all incoming telephone calls by the third ring calls to the general telephone number will be answered by reception and transferred to

the relevant extension as necessary.

Call situation Phrases to use

Answer the call before the third ring and greet the caller:

Good morning/afternoon.

May I help you?

Transferring calls to extension:

(Repeat the name of the person wanted.) One moment please.

If the extension is busy:(Name’s) extension is busy at the moment. Would you like to hold or may I take a message?

If the person is unavailable:(Name) is not available at the moment. May I take a message?

If the person is off-site:(Name) is not on-site at the moment but they are available on their mobile phone, would you like that number?

When taking messages, record:

Who they want to speak to Full name of caller Date and time of call Contact number Other information as specified by the caller

Ask the customer if there is anything else that you can help them

Is there anything else I can help you with today?


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with

End the call Thank you for calling. Good-bye.

Send an email to the person in question

Subject: Message from <Name of caller>, <Date> <Time>

Hi <Name>

Please call <Name of caller> <Phone number>.

<Include other information as specified>

Regards

<Your Name>


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Appendix 3 – Postal mail policy and procedure

Policy

In order for mail to reach the correct person in a timely manner, it is essential that postal mail

sorting and forwarding procedures are followed.

Procedure (postal mail)

1. Check the mailbox daily at 10am.

2. Open all mail.

3. Sort mail into in-trays by:

a. Manager

b. Sales

c. Accounting/purchasing

d. Human resources

e. Customer service (customer complaints)

f. To be filed (include newsletters, pricelist and product information).

4. Confidential information must be delivered directly to the person specified.

5. High priority items must be marked urgent and delivered directly to the

person/department in question.


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Appendix 4 – Email policy and procedure

Policy

In order for email to reach the correct person in a timely manner, it is essential that email

sorting and forwarding procedires are followed.

Procedure (email)

1. Check email three times daily

2. Read all mail

3. Forward email to:

Manager

Sales

Accounting/purchasing

Human resources

4. When you forward the email, identify the appropriate person’s name from the conmtact

list, and provide some explanation of the email.

Dear <Recipient>,

Please find attached <summary of message>,

Regards

<Your name>

5. High priority items must be marked urgent and delivered directly to the

person/department in question.


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mike work in a business environment week 3

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