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About the CompanyAbout the Company

This Midwest state boasts 56,000 employees across multiple independent agencies, each with its own CIO and CFO, and 15,000+ devices.

With a complex mobile program across varying agencies, this state’s mobility effort became too large for its internal teams to manage efficiently. Multiple agencies had specific mobile needs; however, the state was challenged to allow these agencies to act independently while still maintaining control and visibility into support issues, inventory, cost control, and cost trends.

This tangled web made managing their 15,000 mobile devices a huge challenge, with each agency having their own workflows, processes, procurement systems, and approval streams. This decentralized approach to their mobile program led to cost overruns and was inefficient and time-consuming.

Employees and IT teams were spending nearly 5,000 manual hours each year just trying to manage the program, with limited auditing capabilities due to lack of reporting and analytics. Because of their inability to audit and track their expenses, the state was unable to find cost optimizations or view monthly mobile expenses across all their disparate agencies. This lack of insight meant they could not see that they were only utilizing 41% of their purchased monthly mobile minutes.

In addition, decentralized procurement added to their woes with each agency purchasing their mobile devices through different channels. Other issues within their mobility program included: • Delayed ordering caused by approvals stuck in “bottleneck”

• Hundreds of decentralized carrier accounts, making tracking and optimization impossible • Lack of efficient cost allocation processes • Confusing and wasteful device/plan choices

To provide internal staff with better technology and resources, increase visibility into mobile inventory, and to focus on big picture initiatives, the state sought a mobile management provider to improve flexibility and configurability for its program’s changing needs.

Overview

ApproachApproach

The unique nature of government entities like this one required cost containment capabilities combined with program visibility and control. Tangoe stepped in and began with an audit of all existing inventory and mobile expenses to baseline and analyze current costs. Utilizing the mobile application, a complete catalog was established of all mobility assets. Procurement activities were also centralized within the application allowing them to acquire new wireless services, new devices, replacement devices, plan changes, feature changes, and accessory orders from carriers under current customer carrier agreements.

Challenges01

Centralized order management

Consolidation of disparate agencies to form cohesive mobile community

Up-to-date catalog and inventory record of all mobility assets

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Solutions02

Streamlined and low-cost mobility program

Visibility to all global inventory, support, and billing data in one central application

Provision of real-time access to procurement activity statuses

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Results03

C A S E ST U DY

Midwest State Government Achieves $1M Savings with Revamped Mobility Program Tangoe’s Managed Mobility Services (MMS) help a Midwest state gain control over their mobility program.

I N D U ST RY: STAT E G OV E R N M E N T | O R G A N I Z AT I O N : STAT E G OV E R N M E N T

Mobility program overspending

Decentralized agencies with varied workflows, approval processes, and carrier accounts

Time-consuming mobility management tasks

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M A N AG E D M O B I L I T Y S E R V I C E S

C A S E ST U DY

ResultsResults

ConclusionConclusion

Thanks to its Tangoe solution, this state’s mobility program is now 100% centralized. All carrier plans and processes have been consolidated, providing a never-before-seen level of flexibility to each independent agency. Furthermore, Tangoe’s software was made available to all end users and administrators, enabling ordering capabilities across all available carriers, full-program visibility, and customizable reporting delivered seconds after request. Data was easy to comprehend and allowed each agency to make informed business decisions.

– State Chief Information Officer

Tangoe’s solution brought all our disparate agencies together to form one cohesive mobility community. With an average of 1,500 mobility requests each month, Tangoe’s software empowers our employees and makes them more productive than ever. Agency administrators now have the tools they need to manage a streamlined and low-cost mobility environment.”

Order Management: Tangoe provided a multi-carrier, web-based ordering application that allowed the procurement, fulfillment, and management of mobile devices, accessories, and airtime (plans, features, and special offers) via a single, highly configurable user interface. The application also routed all eligible mobility asset procurement requests through appropriate approval workflows, streamlining procurement.

Self-Service Mobility Workflows: The mobile application allowed for self-service mobility workflows and access to select program information (inclusive of individual inventory, billing, and usage data) within one application. This provided visibility into administrator or end user assigned mobile devices to make changes, verify policy specifics, and initiate activities.

Reporting and Analytics: Scheduled and on-demand reporting for authorized users provided visibility to all global inventory, support, and billing data in one central application.

$1 Million saved Via Tangoe provided expense audit

15,000+ devicesUnder management

16% per-device cost savings Audited and analyzed

Tangoe helps nearly half of the Fortune 500 confidently manage assets, roll out new programs, and improve the bottom line by managing and paying their enterprise technology expenses and mobility services. We provide a complete solution through a unified customer experience that offers the best products and capabilities, powered by cutting edge technology and over 1,400 technology, product, and service delivery experts. To learn more about Tangoe, visit tangoe.com, or visit Tangoe on Twitter, LinkedIn, and Instagram.

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