8/8/2019 midm-taj

1/16

EVALUATION OF HYGIENE AND

MOTIVATIONAL NEEDS OF EMPLOYEES

AT TAJ MOUNT ROAD, CHENNAI

Done by

1. Mani Kandan

2. Nirandhari

3. Praveen Chandar

4. Priyanka

5. Rajalakshmi

6. Ramachandran

7. Shankar

8. Sriram

8/8/2019 midm-taj

2/16

JOB SATISFACTION

Herzberg suggestion

Extrinsic "Hygiene" dimensions of a job, such

as Salary, Job Security, and Working Conditions.

"Motivation" dimensions Intrinsic to a job

such as Achievement, Responsibility,

Advancement, and

Work itself that have the power to increase

Job Satisfaction.

8/8/2019 midm-taj

3/16

COMPANY PROFILE

TAJ MISSION

Product, Service and Profit Leadership.

TAJ VISION

Embrace Talent and harness Expertise to

leverage standards ofExcellence in theArt of

Hospitality to Grow our International

presence, Increase domestic Dominance andCreate Value for all stakeholders.

8/8/2019 midm-taj

4/16

TAJ LUXURY HOTELS (INTERNATIONAL)

St. James Court - London (UK)

51 Buckingham Gate London (UK)

Taj Exotica Resort & Spa, Maldives.

Taj Exotica Resort & Spa, Mauritius

The Pierre , New York

Taj Palace, Dubai

Campton Plaza, New York

Taj Boston

8/8/2019 midm-taj

5/16

TAJ MOUNT ROAD

Mission Statement of TMR

Be market leaders in F & B

Hep, Stylish Service

Profitable operation from beginning

Vision Statement of TMR

We at Taj Mount Road will strive to exceed guestexpectations and financial targets by creating unique andbuzzing experience

We will achieve this through a smart, agile,competent and process driven team

8/8/2019 midm-taj

6/16

FUNDAMENTAL QS RESEARCHED

Identifying Hygiene and Motivational Factors

Relative Importance Attributed by these Factors.

Studying the Linkage between Satisfied

Employees and their Performance. Identifying the Pattern of Ranking

Studying the Linkage between the Standard of

Guests Service and Motivation Level

Examining the Applicability of ProfessorFrederick Herzbergs Theory with reference to an

Organization in the Hospitality Industry.

8/8/2019 midm-taj

7/16

DATA COLLECTION

Sample size is 155

Sampling Procedure used is Convenience

Sampling.

A questionnaire was used for collecting PrimaryData.

After the Responses were obtained they were

Analyzed Qualitatively and Quantitatively.

8/8/2019 midm-taj

8/16

LIMITATIONS OF THE STUDY

Some of the Respondents were not in a position to

give complete data, so the Researcher had to

proceed with the Available Data.

Subjective Bias on the part of the Respondents

can never be fully ruled out in a Study of this

kind.

The Findings of this Study are Applicable to

Employees in the Hospitality Industry, the

Findings are Not Applicable to Other Sectors.

8/8/2019 midm-taj

9/16

RESEARCH METHODOLOGY

RESEARCH DESIGN

Descriptive Research Method.

RESEARCH TOOLQuestionnaire

SAMPLE SIZE

155

SAMPLING TECHNIQUE

Convenience Sampling Method

8/8/2019 midm-taj

10/16

QUESTIONNAIRE

The questionnaire included

General Questions

Closed-Form Questions

Open-Ended Question

The questions that were included were

Rating Questions

Ranking Questions

Dichotonomous Questions

Multiple Choice Questions

8/8/2019 midm-taj

11/16

DATA COLLECTION

PRIMARY DATA COLLECTION

The Data Collection was conducted within

the Office Premises of Hotel Taj Mount Road,

Chennai.

SECONDARY DATA

Informal discussion, Employees Hand Book,

Organizational Manuals and through thecompanys Website.

8/8/2019 midm-taj

12/16

FINDINGS

Better Financial Prospects, Career Advancement

Prospects, Overseas Employment Opportunities

reasons for employees changing jobs.

92.9% Satisfied Employees 7.1% did not agree with that

Opportunities for Career Development Motivates

the Employees to put in their Best Efforts.

Motivation factors:y 51% providing Holidays at Taj Properties

y 34.2% In-House Convenient Store / Shop

8/8/2019 midm-taj

13/16

SUGGESTIONS

HR department must

y consider enhancing the Salary and Allowances

y develop specific Career Progress Plans

y

consider Postings for the Staff at their ForeignProperties

HR department may consider

y conducting Job Satisfaction Surveys among the

Employees at Periodic Intervals.

y call for Suggestions from the Employees about thevenue for Picnics / Family Get Together.

y providing Complementary Food to Employees of their

Holidays Staying at various Taj Properties.

8/8/2019 midm-taj

14/16

BIBLIOGRAPHY

BOOKS REFERRED

y John W. Newstrom and Keith Davis (2005) Organizational Behaviour Tata McGraw-HillPublication.

y V.S.P Rao (2006) Human Resource Management Excel Books.

y J.Jayasankar (2006) Organizational Behaviour

Margham Publication.

y Dr. S. Shajahan (2005) Research Methods forManagement Jaico Publication.

8/8/2019 midm-taj

15/16

BIBLIOGRAPHY

INTERNET SOURCES

y www.tajhotels.com

y www.wikipedia.orgy www.answers.com

y www.google.com

8/8/2019 midm-taj

16/16

THANK YOU