microsoft - nhs annual summit delivering darzi...
TRANSCRIPT
Microsoft - NHS Annual Summit
Delivering Darzi – Locally
High Quality Care for All
Agenda -morning10:00 Welcome & Introduction Mark Treleaven
Healthcare Strategic Marketing Manager
Microsoft UK
10:10 Transforming Service Delivery – a view from South Central
SHA - Putting patients at the centre and in control
Chris Evennett
Director of Strategy & Reform
South Central SHA
10:50 Improving Healthcare around the world
--with software innovation
Neil Jordan
World Wide Health Managing Director
Microsoft Corporation
11:30 Coffee/Exhibition
11:45 Making Darzi real in London –
- The IM&T challenges of LPfIT & Polyclinics
Kevin Jarrold
CIO, NHS London
Nigel Brokenshire
Strategic Lead
12:20 Delivering High Quality Care –
- from Data Confusion to Unified Intelligence
Dr. Steffen Achenbach
Clinical Lead
Microsoft Amalga
1:00 Lunch & Exhibition
Agenda - afternoon
2:00 The information requirements to support World Class
Commissioning
- delivering improvements in patient outcomes
Matthew Swindells
Managing Director
Tribal Health
2:40 Using information to improve services in Wandsworth
- A case study for Public Health
Laurence Gibson
Associate Director of Public Health
Wandsworth PCT
3:20 Evidence based innovation
- the challenges for leadership in implementing Darzi
Vijaya Nath,
Snr. Consultant Leadership,
Kings Fund
4:00 Conclusions & Close Mark Treleaven
Microsoft UK
4:15 Tea & Exhibition
Mini Expo
Online - NHS Resource Centre
© System C Healthcare plc 2008
System C Healthcare plc
Medway Sigma – next generation Microsoft product
PAS, EPR, clinical systems, BI
Worked with over 180 hospitals and trusts
The UK’s biggest and most experienced team of
healthcare IT domain specialists
The UK’s premier healthcare solutions company
21st century information management
www.21C.it
21C Overview
“Dashboards on every NHS decision makers desktop”
• NHS-focussed BI specialists
• PCT, Mental Health and Acute customer base
• Experienced in data integration– UNIFY, STEIS, MHMDS, MARACIS, RiO, CERNER, ISOFT, EPEX, McKesson ESR
• A team of 20 NHS business and IT consultants
• A proven implementation model and solution framework
• Microsoft throughout– SQL Data Warehouse
– MOSS Portals
– Performance Point reporting and analytics
Healthcare PRM - EDS, an HP company
• Contacts– Julian Wright, Director UK Healthcare and Pharmaceuticals
– John Cruickshank, EMEA Industry Lead for Health
– Stephen Lindsay, Dynamics CRM Business Development
– Darren Wilkes, Microsoft Solutions Technology Lead
• Healthcare Patient Relationship Management– Based on Microsoft Dynamics CRM
– Chronic Disease Management
– Managing the Healthcare Professional and Patient Relationship
• Demonstrations in Exhibition Area – EDS and Microsoft Partner Demo
• Darren Wilkes (EDS)
• Phil Rawlinson (Microsoft)
Copyright BP 2007
DYNABS OVERVIEW
European Healthcare specialist since
1996:
300 staff across Europe
Longstanding track-record
Recently launched in UK
Complete Hospital Information System
(HIS) for Providers
Commissioning Management System for
PCTs
Microsoft Confidential
Legacy Solutions
Fulfilling a vision of connected health that serves the patient by bringing together information from across the healthcare ecosystem
Partner Applications
Enterprise Consumer
Hospital Information System complete with radiology, image archiving, patient and bed management, laboratory, pharmacy, pathology, accounting, materials management and HR.
Consumer health information platform connecting doctors, partner applications, and devices
Consumer health search
Consumer health search, storage and development platform
10
Microsoft Infrastructure & Services
Innovative way to capture, store and present information. Enables enterprise providers to unlock data sitting in clinical, financial and administrative silos.
Unified Intelligence System (UIS)
Chris Evennett
South Central SHA
“NHS South Central – Improving health and alleviating the causes of poor health for the benefit of patients, the public and taxpayer alike in Oxfordshire, Buckinghamshire, Berkshire, Hampshire and the Isle of Wight”
Transforming Service Delivery:
a view from NHS South Central
Putting patients at the centre & in control
Chris Evennett, Director Strategy & Reform,
South Central Strategic Health Authority
“NHS South Central – Improving health and alleviating the causes of poor health for the benefit of patients, the public and taxpayer alike in Oxfordshire, Buckinghamshire, Berkshire, Hampshire and the Isle of Wight”
One of the most important topics for the NHS!
Outline of the presentation
• Our challenges and strategic issues
• The Opportunities for information
management and technology
• The challenges faced in encouraging
innovation and diffusion
“NHS South Central – Improving health and alleviating the causes of poor health for the benefit of patients, the public and taxpayer alike in Oxfordshire, Buckinghamshire, Berkshire, Hampshire and the Isle of Wight”
• What are the strategic challenges?
– Money and waiting times – risk
– Clinical variation
– Care closer to home
– Safety
– Customer care
“NHS South Central – Improving health and alleviating the causes of poor health for the benefit of patients, the public and taxpayer alike in Oxfordshire, Buckinghamshire, Berkshire, Hampshire and the Isle of Wight”
• What are the strategic challenges?
– “PatNav”
– Diffusing innovation
– Impact of the EU – how significant?
– Tackling health Inequalities
“NHS South Central – Improving health and alleviating the causes of poor health for the benefit of patients, the public and taxpayer alike in Oxfordshire, Buckinghamshire, Berkshire, Hampshire and the Isle of Wight”
• Strategic levers for change– World Class Commissioning
– Liberating the provider side
– Patient and public involvement
– At the heart of the reforms is the challenge of better understand the needs of the patient, putting them inc control when they want it, through choice and information.
– We need to deliver personalised commissioning.
“NHS South Central – Improving health and alleviating the causes of poor health for the benefit of patients, the public and taxpayer alike in Oxfordshire, Buckinghamshire, Berkshire, Hampshire and the Isle of Wight”
• Lets build on what we already do…….
– Tele-medicineLancashire & South Cumbria Cardiac Network
– Tele-health & Assistive Technology
– Tele-care
“NHS South Central – Improving health and alleviating the causes of poor health for the benefit of patients, the public and taxpayer alike in Oxfordshire, Buckinghamshire, Berkshire, Hampshire and the Isle of Wight”
Lets build on what we do
– Patients working in partnership with GPs
accessing their full health records, in real time
– Texts/phone call prompts for all appointments,
ensuring none are missed
• WiiFit-style health regime
for long-term conditions?!
“NHS South Central – Improving health and alleviating the causes of poor health for the benefit of patients, the public and taxpayer alike in Oxfordshire, Buckinghamshire, Berkshire, Hampshire and the Isle of Wight”
what are the obstacles for real progress
– You and Me! - our organisational culture
– Information management (“back office”)
• Needs to be everywhere!
– Leadership skills
– Not listening to our patients and public
– Slow to learn (C & B?) - More flexible responses
– Making time for innovation
“NHS South Central – Improving health and alleviating the causes of poor health for the benefit of patients, the public and taxpayer alike in Oxfordshire, Buckinghamshire, Berkshire, Hampshire and the Isle of Wight”
• Lessons from the “lean work” in South Central… truly personalised care depends on progressive transformation of
– Behaviour
– Practice
– Information
Changes in the these dimensions are inter-dependent, need addressing together
“NHS South Central – Improving health and alleviating the causes of poor health for the benefit of patients, the public and taxpayer alike in Oxfordshire, Buckinghamshire, Berkshire, Hampshire and the Isle of Wight”
• The information challenge– We need to know what the patient needs and why
and to segment the population before we plan services
– We need to understand and use outcomes
– We need to be able to plan and follow personal care• Integrated care organisations
– We need information to support teamwork and partnerships
– We need to be able to commissioning for individuals
– We need a new relationship with the patient and public
“NHS South Central – Improving health and alleviating the causes of poor health for the benefit of patients, the public and taxpayer alike in Oxfordshire, Buckinghamshire, Berkshire, Hampshire and the Isle of Wight”
• What would success look like for local people?
– People feeling confident
– People are expected
– People are informed
– Care plans actively managed
– People can choose the degree of choice choice
“NHS South Central – Improving health and alleviating the causes of poor health for the benefit of patients, the public and taxpayer alike in Oxfordshire, Buckinghamshire, Berkshire, Hampshire and the Isle of Wight”
• What would success look like for local
people?
– Services better matched to patients needs
– Effective and efficient delivery
– Patients more able to take responsibility for
their own health
– Patients are not left alone (nominated key
health worker)
“NHS South Central – Improving health and alleviating the causes of poor health for the benefit of patients, the public and taxpayer alike in Oxfordshire, Buckinghamshire, Berkshire, Hampshire and the Isle of Wight”
• What might success look like for the NHS?
– IM&T embedded within the whole system
– Much more time spent facing out towards the
patient and public
– Performance management system that follow
pathways, not functions
“NHS South Central – Improving health and alleviating the causes of poor health for the benefit of patients, the public and taxpayer alike in Oxfordshire, Buckinghamshire, Berkshire, Hampshire and the Isle of Wight”
• What might success look like for the NHS?
– Strong leadership in IM & T
– More commercial involvement?
– More rapid learning from our mistakes
– Time made for innovation
– Staff acting on “live” feedback from patients
(and published?)
“NHS South Central – Improving health and alleviating the causes of poor health for the benefit of patients, the public and taxpayer alike in Oxfordshire, Buckinghamshire, Berkshire, Hampshire and the Isle of Wight”
• We must grasp this opportunity…now
• Learn to look out, not up
• The Electronic Health Record is only part of the solution.
• We must recognise we are in the information business if we are to deliver personalised care in partnership with people