micetalk sept 13

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Volume IV Issue 9 September 2013 60 pagesA DDP Publication

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Joburgfor MICE

Correct Business Gestures

Top MICE Destinations2013ASIA EUROPE MIDDLE EAST EEUROPE M

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Neha Oberoi

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Dear Reader,

We stepped out last month, to speak to some MICE experts to

find out which are the most popular destinations being chosen

by corporate houses today and why… What we learnt was

that companies very naturally opt for tried and tested places for

large meetings, conferences or incentive programmes. Thailand,

Malaysia, Macau, Singapore, Sri Lanka, Korea heading the list in

Asia and France; Germany, Switzerland, UK in Europe, with the

new addition of Spain. At the same time Dubai and Abu Dhabi

in the Middle East and Joburg in South Africa are fast gaining

recognition in this niche.

All these countries are taking advantage of their popularity and

are marketing MICE infrastructure and packages in a big way.

Their excellent affordable service standards, easy accessibility,

visa availability, support from the representative offices in

organising their programs from beginning to end in the most

viable manner and at reasonable prices, is what continues to pull

the event industry to them.

In this time of serious competition, we bring you excerpts from

the author, Tapas Dasmohapatra, from his book – Cooks are

Many, Chefs are Few on the section that talks about: Connect

First, Correct Later.

Our expert, Shital Kakkar Mehra, talks about body language and

how it portrays your personality. Read about five practical ways

to avoid blunders you may be making without knowing it…

Enjoy reading and stay on top!

Deepa Sethi

reader’s PAGE

to the editor...“MICETalk readers are primary influencers in determining which destination their next incentive group will visit. Exposure in this publication is key for us to put Vancouver in front of such an important audience.”

Dayna MillerDirector of Sales, Travel and TradeTourism Vancouver

8

36

6 MICEtalk September 2013

Facts

mice initiativeMOT to Help States support MICE

MICE CountryGermany

Let’s TalkMICE Venues Cater to Corporates Demands

MICE CityJohannesburg, South Africa

Expert TalkTapas Dasmohapatra

Domestic miceRajasthan

MICE HotelKempinski Hotel Ajman

Sample ThisThe Lalit Resort & Spa Bekal

Etiquette TalkCorrecting Business Gestures

TechnologyTech tool to generate revenue for

your events

Movements

Events

Cover StoryTop MICE Destinations

for 2013

contents28

42

46

12

facts

FA

CT

S

Port Stephens launches new MICE products A new luxury catamaran, overnight fishing

expeditions and a no-suit bush retreat that allows

delegates to meet around camp fires are new

products in Port Stephens, Australia, aimed at the

group and conference market. The experiences are

being promoted by the recently launched body,

MICE Port Stephens, to showcase the seaside

destination, To & Fro 12 hours north of Sydney,

to the high-yield meeting, incentive, convention

and exhibition market.

New Zealand opens Cardboard venuefor MICEChristchurch’s Transitional ‘cardboard’ Cathedral

has opened as a new venue for visitors and

New Zealand’s MICE market. Made from 98

cardboard tubes weighing up to 120 kilograms

and measuring up to 20 metres in diameter,

this unique building was designed by renowned

Japanese architect Shigeru Ban. The venue seats

up to 700 people and has been purpose-built to

last for up to 50 years.

A Platform to influence traveller behaviourCWT Solutions Group, the global consulting

arm of Carlson Wagonlit Travel is developing

a platform to engage and recognise business

travellers for making decisions that support their

corporate travel programs.

Through this new offering, when travelers make

good booking decisions, they’ll be recognised

in a variety of ways which may include point

accruals or acknowledgement on leader boards.

They will also have the ability to track their

individual performance against their peers,

division, or company as a whole.

Melbourne offers boutique conferencingStepping away from a one-size-fits-all approach,

Art Series Hotels of Melbourne, Australia, offer

diverse spaces from terraces and rooftops to

galleries, suites and penthouses. Clad in original

artworks and offering exceptional catering,

the spaces foster creativity and stimulation for

team building, conferences, launches, lunches,

brainstorming and media events—all backed by a

full suite of business centre services with wireless

broadband and conveniences like valet parking,

24-hour room service and art tours.


Abu Dhabi hosts nuclear conferenceThe New Nuclear International Conference – a

major gathering of global experts focussed on the

development of peaceful nuclear energy – will be

held in Abu Dhabi in November 2013. Ritz Carlton

Abu Dhabi will host the conference from November

11-14. In partnership with the Emirates Nuclear

Energy, the conference will bring international

experts to provide delegates with key know-how in

the initiation, design and launch of peaceful nuclear

energy programmes.

facts

Delhi Airport App for travellersDelhi Airport has released a new app that allows

travellers to track their flights, find information

on airport facilities and, most importantly, find

out exactly how humid it is in India with the

weather feature. The app is free and is available on

iPhones and Androids. The interactive maps are

great for travellers who are looking for a specific

shop or food outlet, need some help finding their

gate, or just want to see what’s happening at the

airport. The app is designed for those who travel

through Delhi Airport.

facts

FA

CT

SDominican Republic will host Site Executive Summit 2014Considering Dominican Republic a paradise for

incentive travel, Site has selected the destination

to host its executive summit in 2014. The

Summit, a two-day educational forum, focusses

on motivational events and the incentive travel

marketplace and stands as an excellent opportunity

for professionals in the region to learn from and

network with global industry leaders.

Organise meetings in a Prison in Netherlands Rotterdam’s monumental prison complex ‘het

Oude Noorden’ will transform from a closed

environment to an open and green living area in

the next few years. The prison chapel and main

building can be officially booked for meetings,

conferences, receptions and events from January

until the summer of 2014. The prison will open its

doors for commercial as well as cultural events.

Thailand’s new MICE city - Khon Kaen With vast potential to contribute to the prosperity

of the MICE industry, Khon Kaen is a large

commercial city, home to commerce, investment

and transportation in the northeastern region.

Further, the province is at the centre of industrial

development in the region under the government’s

‘East-West Economic Corridor’ (EWEC)

development policy, which is designed to connect

five countries, including China, Vietnam, Laos,

Thailand and Myanmar. As a result of this, Khon

Kaen will become the door to Indochina and

Southern China – the future hub of commerce,

investment and transportation in the region.

HITEX ties with Kenes Exhibitions, IsraelHyderabad International Trade Expositions

Limited (HITEX) has entered into a strategic

partnership with Israel-based Kenes Exhibitions.

The closely formed alliance is a watershed

moment within the rapidly growing MICE

industry in India. The synergy is intended to bring

in international exposure adding global presence

at the two prestigious events – AGRITEX and

Build4India, whilst at the same time showcasing

the market potential in these industry segments

to the international community. AGRITEX 2014

is scheduled to be organised from April 24 – 17,

2014 and Build 4 India from October 10 – 12,

2014.

cover story

Top MICE Destinations for 2013There is a lot of talk in the industry about how MICE is still one of the few sectors that is experiencing an upswing. Which are the destinations that are making the most of this opportunity and how? MICEtalk talks to the leading players in the industry to find out which destination is hot and preferred over others and why. In talk with the top agents of the MICE industry, we were able to pick the most popular MICE countries favoured by the business traveller. They are Thailand, Singapore, Macau, Malaysia, UAE, France, Germany, Spain, UK, Australia and South Africa. Apart from this, we also got our panel to open up and share their personal favourite destination for a MICE project. Read on...

Neha Oberoi

Royal Grand Palace & Temple of Emerald Buddha

cover story

ThailandAccessible and AffordableThailand has been forging ahead as a leading MICE destination for a number of years.

The Thai government is working proactively to invite MICE traffic by upgrading its

venues to cater to international meetings.

Deepak Narula, Managing Director, Aman Travels

“Thailand as a destination comes with peace of mind; it’s easy to handle

large groups here and it provides a bouquet of services to cater to

the requirements of groups of all sizes. Moreover, the hospitality and

professionalism is superior and it doesn’t hurt the pocket. Definitely, a

preferred spot.”

The Thai Convention & Exhibition Bureau offers support to

corporates via a number of options such as an event special

fast-track immigration for VIPs, exclusive police escort,

giveaway items, pillow gift, cultural performance and CSR

activities.

MICE Support

Accessibility from all major Indian cities

as well as affordability in terms of living

expenses, the set up for international events

and other logistics are more economical

here. Moreover, a huge inventory of hotel

rooms, easy to obtain Visa, a home away

from home factor for most Indians, heavily

result in Thailand leading the pack as top

MICE destination.

USP

ASIA

BangkokPattayaPhuketChiang Mai

MICE citiess

Meeting venue of Koh Hai Fantasy Resort & Spa, Krabi, Thailand

MICEtalk September 2013 13

Thailand

cover story

SingaporeInternational Appeal

Singapore’s international appeal, strategic location and

access to key Asian markets provide a strong impetus for

MICE organisers.

USP

Vijay Dadich, Managing Director,

Blue Moon Travels

“With excellent flight connectivity, huge

inventory of hotel rooms, Singapore is an

established business events destination where

people, technology and ideas converge to

create an experience.”

MICE SupportThe Singapore Exhibition and

Convention Bureau (SECB) works

with stakeholders to create, attract,

and grow business events, as well as

ensuring exceptional experiences in the

delivery of these events. The Bureau also

develops partnerships with international

organisations and alliances.

ASIA

Garden by the Bay, Singapore

Singapore

cover story

A popular short haul MICE

destination, Macau has approx

24,469 hotel rooms spread

across 102 hotel premises that

range from 5-star deluxe to

2-star hotels.

USP

Macau offers an ‘Incentive Travel Stimulation Program’

under which if you have an incentive group of minimum 50

non-local participants with at least two consecutive nights

of stay in Macau, then a maximum support of MOP$ 300

will be granted on actual consumption.

MICE Support

MacauPopular short haul destinationMacau is home to Asia’s largest fully integrated convention and exhibition centre.

It has offerings for business tourism visitors and incentive travellers alike with

provisions for designer shopping, luxury hotels and resorts as well as various dining

and entertainment options.

ASIA

Sanjeev Pascricha, CEO, CS Direkt

“Macau with its various incentive programs to support

large business groups, weddings and even students

becomes a favoured pick, especially with its short flying

time and ability to host large scale events.”

The Venetian, Macau

Macau

Cover storycover story

MalaysiaTruly for MICE

Strong infrastructure advantages make Malaysia a leading MICE destination. With

a total of more than 38,000 hotel rooms The Kuala Lumpur International Airport

handles 35 million passengers and 1.2 million tonnes of cargo a year.

Kuala Lumpur Genting Highlands Langkawi

MICE cities

Malaysia is the 5th Most Price Competitive Country in the

Asia Pacific for Travel 2012 (Travel & Tourism Competitive

Index, World Economic Forum) & the 2nd best shopping

destination in Asia Pacific (Globe Shopper Index for Asia

Pacific 2012).

USP

MICE SupportMyCEB (Malaysia Convention and Exhibition

Bureau) is instrumental in building the MICE

industry. It helps facilitate and advise event

organisers on places and venues which are

able to cater to specific dietary requirements

of delegates (vegetarian, low-sugar, low-

sodium, etc.) Most venues in the country are

flexible and offer a customisable menu.

To enhance the corporate meeting and

incentive group experience in Malaysia, the

country offers some financial incentives

to MICE organisers. They include ‘Deal 1’

ranging from limited edition welcome gifts,

cultural showcase to a complimentary dinner

for the groups. ‘Deal 2’ offers various exciting

rewards such as a vacation for two in Malaysia

and a mini iPad. (Applicable for meeting and

event planners who bring in an accumulative

500 participants and above.)

MICE FacilitiesBorneo Convention Centre Kuching

(Sarawak), the Putrajaya International

Convention Centre, Kuala Lumpur

Convention Centre among many others.

ASIA

Sultan Abdul Samad Building, Kuala Lumpur

The Petronas Twin Towers, Kuala Lumpur

Malaysia


UAEEasy Accessibility

UAE has been gearing up to maximise their appeal for Asian buyers in the last

couple of years. Connectivity across the Asian region, strong air links, infrastructural

abundance coupled with the region’s culture and world attractions are helping to

establish the destination as a serious hub for meetings.

MIDDLE EAST

Nihaluddin, Vice President, MICE, Trailblazers

“Dubai has a versatility where all kinds of Groups with large and small budgets can be

accommodated. Logistically it’s well planned and a full 3-Night package offers activities like,

Dhow Cruise, Desert Safari, Burj Khalifa, etc. Moreover, you can even extend your trip to

include the Abu Dhabi Ferrari Park. Food, connectivity and nightlife all combine to make it

a viable MICE option.”

DubaiAbu Dhabi

MICE cities

Cover storycover story

Highest tennis court at Dubai Burj Al Arab

Atlantis Hotel,

Dubai

Dubai has a versatility

where all kinds of

Groups with large and

small budgets can be

accommodated.

UAE


ParisMarseille

MICE cities

Easy access from all parts of the

globe, infrastructure and a team

of dedicated service oriented

professionals. Enhancing

France’s appeal as a destination

of choice are its landscapes

and gastronomy that provide a

perfect ambience for hosting a

business event.

USP

MICE FacilitiesIt houses a selection of 120 convention centres including 95 Congress

Halls with an accommodation capacity of 147,000, 80 exhibition centres

representing more than 1,800,000 sqm including 3 exhibition centres of

more than 100 000 sqm (Paris Expo, Villepinte and EuroExpo).

Radhika Kanijio, Managing Director, Welgrow Travels

France has something to offer for all discerning travellers. Especially the South of

France is a fast emerging destination in the luxury segment of MICE. Nice presents

unusual venues for conferences such as Castle Hill which doubles up as a park and a

botanical garden or organise fun incentives in Nice such as treasure hunts

on Segways”.

EUROPE

FrancePerfect

Ambience

Eiffel Tower

The Louvre Museum, Paris

France


GermanyBest Convention Facilities

SpainUnusual Venues

Its rich culture, conference infrastructures, communications

and hotels make Spain an essential country for MICE tourism.

Its good weather enables you to hold events any time of the year.

There are more than 16,000 hotels in Spain and their quality is

internationally renowned.

EUROPE

MICE FacilitiesMost Convention centers in Germany can accommodate

medium to large sized groups with ease and the choice

of venues is vast across all cities. There are more than

6000 conference hotels and event locations. Some of the

popular conventions and event venues are ICC Berlin,

Düsseldorf Exhibition Center, Munich Exhibition Center,

Frankfurt Exhibition Center and Cologne

Exhibition Center.

The country has great air, rail and road connectivity

in Europe, MICE infrastructure, rich culture and

cuisine and professional MICE partners. This is

made more attractive with pre and post-convention

activities which are unique to Germany.

USP

Barcelona and Madrid, both cities are among the top five on the International Congress and Convention Association (ICCA) world ranking.

MICE cities

Germany

Spain

Skyline of Cologne

Palau de les Arts Reina Sofia, Valencia, Spain

PalacioZaragoza, Pamplona, Spain


The reasons why England is preferred over others are the presence of excellent business support infrastructure,

good airports, perfect accommodation, and other entertainment and recreation options. Also, UK’s proximity to

Asia makes it a hotspot for MICE.

ZurichGenevaLugano

MICE cities

The Switzerland has the lowest VAT

rates in Europe; breakfast and public

transportation are generally included

in the room rate, competitive value

pricing in Swiss Francs, excellent

multilingual knowledge, outstanding

infrastructure and service

USP

MICE SupportThe Switzerland Convention & Incentive Bureau offers free of charge independent

assistance for planning events in Switzerland such as researching appropriate destinations & venues, submitting

contacts & information, assisting with site inspections, etc.

SwitzerlandOutstanding Infrastructure

United KingdomExcellent MICE & Recreation Options

LondonBirmingham

MICE cities

UK

SwitzerlandS

cover story

AustraliaHot SpotFor Incentives

JohannesburgDurbanCape Town

MICE cities

MelbourneSydneyPerth

MICE cities

The country offers excellent options for incentives

and team-building activities as well as facilities for

conferences and meetings.

Vijay Dadich, Managing Director, Blue Moon

Travels

“South Africa with its unique venues, popularity of

sport events, first class infrastructure with extensive

rail and road network and a variety of accommodation

offer the basics of a MICE destination. The Indian

corporate is now curious and wants to explore this

lesser explored destination. Better connectivity and

awareness of such destinations have witnessed Indian

MICE business shifting to South Africa.”

Sanjeev Pasricha, CEO, CS Direkt

“Australia is a friendly destination being frequented by the Indian business traveller due to

excellent accommodation options, from luxury to home stays and an understanding of Indian

food requirements. The possibility of testing themselves via various adventure activities on

incentive trips or just using their unique venues, they have something for everyone.”

Sydney Harbour Bridge, Australia

South AfricaValue For Money

With landscapes, a sunny climate, cultural diversity

and excellent value for money, South Africa offers

excellent MICE facilities. FIFA World Cup provided

South Africa a great opportunity to showcase its

MICE infrastructure and its capacity to host big

events. Safari incentive trips are also popular here.

Many new hotels and convention centres are

being built and existing facilities are undergoing

refurbishment.

USP

Moses Mabhida Stadium, Durban

South Africa

Australia


We are working on promoting various niche

products to enhance attractiveness of

Incredible India.

As part of our strategy to promote MICE in India, MOT is keen to promote

Convention Centres and International Conventions in India.

Incredible India will have to develop niche products

to register incremental growth in inbound arrivals

and register itself as a round-the-year destination,

believes a very credible voice in the Ministry of

Tourism. In fact, as per Girish Shanker, Additional

Secretary, Ministry of Tourism, said, “We are

working on promoting various niche products to

enhance attractiveness of Incredible India. In my

opinion, MICE, Golf and Cinema will be the niche

segments that will show the fastest conversion rate in

terms of registering increase in foreign arrivals.”

“As part of our strategy to promote MICE in India,

MOT is keen to promote Convention Centres and

International Conventions in India. We are also

considering a MICE policy for India to develop MICE

across the entire country. The States have been urged

to come forward with land-bank for creation of MICE

infrastructure with adequate support from MOT.

In fact, many states have already come forward to

leverage the MICE advantage,” he added.

Further, as per Shanker, at the recently held UNWTO

meet in India, all the guests were more than delighted

looking at the MICE events India can handle so very

MOT to help States support MICEVivek Sethi

States have been urged to come forward with land-bank for creation of MICE infrastructure with adequate support from MOT.

Girish Shanker

Additional Secretary,

Ministry of Tourism

well. “We had been getting so many feedbacks from

our guests, who were part of the UNWTO meet in

Andhra Pradesh. They all had been amazed by the

hospitality and MICE amenities India offered during

the UNWTO meet,” added Shanker.

On the Golf front Shanker highlights that a detailed

strategy is being done thoroughly. India as a global

Cinema hub to shoot films had been recently

promoted at the Cannes International Film festival.

The Ministry of Tourism and Ministry of Information

and Broadcasting had recently entered into an MOU to

promote Cinema of India as a sub brand of ‘Incredible

India’ at various international film festivals like IFFI

Goa, European Film Market, Cannes Film Festival and

markets abroad.

“Consequent to the agreement, to develop synergy

between Tourism and the film industry and to provide

a platform for enabling partnerships between the

Indian and global Film Industry, both the ministries

jointly organised a presentation and an Incredible

India booth at the exhibition during the Cannes film

festival among various other activities,” said Shanker.

MICE initiative


MICE country

Germany The Preferred MICE Destination

Telephone prefix: +49

Electricity: 230 volts, 50 Hz.

Europe’s allure as a MICE destination still holds true with business travellers and the country is working relentlessly on expanding its market share further. Most Convention centers in Germany accommodate medium to large sized groups with ease and the choice of venues is vast across all cities. MICEtalk unravels the new unique MICE methods that are seen in the country.

Europe’s allure as a MICE destination still holds true with business travellers and the country is working relentlessly on expanding its market share further. Most Convention centers in Germany accommodate medium to large sized groups with ease and the choice of venues is vast across all cities. MICEtalk unravels the new unique MICE methods that are seen in the country.

Messe Campus Airport, Stuttgart

Useful Information

Neha Oberoi


the country

11,000 km

through German Railway network covering 35,000 km

Why Germany?


MICE country

MICE country

Conference venue

at the Sofitel,

Munich

There are more than 6000 conference hotels and event

locations. Its global cities such as Berlin, Frankfurt,

Munich and Hamburg make Germany an ideal

MICE destination.

Berlin (Berlin Convention Office) In Berlin, the choice of venues ranges from the 368 mt

high television tower to a 5,000-capacity hangar in the

grounds of the former Tempelhof airport. Following

the restoration of ICC Berlin, congress capacities in

the German capital have virtually doubled.

Bonn (Bonn Conference Partners’ project office) Bonn offers a large selection of conference venues and

conference hotels for 5-5000 participants. The former

plenary chamber of the German Parliament and the

neighbouring waterworks are the key components

of the World Conference Centre Bonn. The Maritim

Hotel Bonn has hosted a number of major UN

Cities with MICE facilities conferences. Major attractions in the city include the

house where Ludwig van Beethoven was born and

the ‘museum mile’ that offer event organisers a wide

choice of cultural experiences.

Cologne (Cologne Convention Bureau) Most of its venues such as the Cologne Exhibition

Center and others are centrally located as well, close to

the cathedral and main train station. The old quarter,

the many museums and theatres, the opera house, the

Philharmonic, Rhine Park, Media Park and shopping

streets are all within easy walking distance from

these venues.

Munich (Munich Convention Bureau) The city offers 350 different locations to choose from.

From Munich’s Olympic stadium to brewery halls,

from rooms at the Residenz Palace to prestigious

conference hotels, and from modern, functional

design locations to the International Congress Centre

– a state-of-the-art setting for major conventions.

Stuttgart With ICS International Congress Centre, Stuttgart

Exhibition Centre, the Liederhalle Cultural and

Congress Centre and around 250 other congress

centres, conference hotels and event locations,

Stuttgart has a diverse infrastructure for the business

community. Its concept for sustainability makes this

a destination of choice for green meetings. Great

add-ons for congress delegates and trade fair visitors

include the Mercedes-Benz Museum, Porsche

Museum, Stuttgart State Gallery, Stuttgart art

museum, Stuttgart Ballet and the opera house.

Germany offers a variety of choices for companies to organise their MICE events. These include hosting

adventure sports like white water rafting. Germany offers unconventional meeting facilities from huge vibrant cities to the culturally infused charm of castles, which are now modern conference venues.

MICE offerings

FrankfurtFrankfurt boasts one of the largest exhibition sites in

the world, the Messe Exhibition Centre. The IMEX

trade fair, held here, attracts congress planners from

all over the world. A successful blend of both old

and new is the Alte Oper, whose ancient exterior is

complemented by modern facilities inside. Frankfurt

offers an appropriate setting for every kind of event,

whether it’s at the historical Römer town hall, the

new university campus in the Westend district with

its state-of-the-art conference facilities, the restored

Palais Frankfurt on Hauptwache square or the

renovated Carmelite Abbey with its famous frescos.

Unique Incentive ideas

the ground.

providing interesting and entertaining insights

into breweries, beer gardens and cellars and the

legendary Oktoberfest.

Germany has municipal convention bureaus across all the major MICE cities to help in providing detailed information about hotels and event venues and how to organise entertainment and supporting activities.

MICE support

World Conference Centre, Bonn

Rhine Tower Dusseldorf

Green meetingsGerman congress providers integrate climate friendly

measures in their entire preparation, implementation

and follow up for events. This ranges from eco friendly

travel to sustainably run congress centres and hotels.

support for staging green meetings.

Some venues that promote Green initiatives are:

Berlin

and the velodrom

Munich

Frankfurt

Germany being the leader in inbound Indian MICE has seen a rise in numbers from India especially in 2012. Indian overnights were estimated to be 5,84,508, of which around 60 per cent were for MICE and the rest for leisure and others.

India MICE market

“The rate of growth for MICE outbound from India is

expected to be 10-15 per cent in 2013. In terms of money, the

market should grow to above US$ 700 million. The rapid

growth of the Indian economy and its increasing dominance

globally will have a positive impact on the MICE market.”


MICE Venues Cater to Corporates DemandsMICE trip decisions by corporates are usually long drawn affairs where the entire team gets into the nitty-gritty of where to go and why. MICEtalk talks to the Convention Bureaus of some major MICE destinations to understand what these corporates look for when searching for a destination.

Similarity with India AttractsZulkefli Hj Sharif

CEO, Malaysia Convention & Exhibition Bureau (MyCEB)

The major factors influencing Indian corporates’ choice of venue for organising MICE trips are:

Strategic Location Malaysia is easily accessible from any part of India with increased direct flights offered by both full service airlines and low cost carriers. It is considered a medium haul destination in terms of flying time, as most flights between Malaysia and India take around 4–7 hours, making it a preferred

destination for hosting business events.

Comfort and Luxury ExperienceBeing a multi-racial country where all forms of religion, cultures and traditions are accepted and respected, Malaysia is able to cater to the various dietary

requirements of delegates from India. MyCEB helps facilitate and advise event organisers on places and venues which are able to cater to specific dietary requirements of delegates (vegetarian, low-sugar, low-sodium diet). Most venues in the country offer a customisable menu, based on requirements of meeting planners and delegates.

There are a lot of Indian restaurants in Kuala Lumpur and all major cities in Malaysia across various budgets, from high-end to high-street. For example, Bombay Palace, Passage Thru India, Namaste and Saravanaa Bhavan.

With a strong population of Malaysians being Indian, cultural and language similarity between Malaysia and India makes it a preferred destination for meeting planners. The delegates will definitely feel at home and be at ease with the warm and friendly Malaysian hospitality.

Ease of CommunicationEnglish is widely spoken across the country. Malaysia ranks number 1 among non-native speaking Asian countries in the English Proficiency Index Country Rankings.

To Malaysia is ranked the most peaceful country in South East Asia and the 4th safest in Asia Pacific. It is also the 20th safest and peaceful out of 158 countries in the world (Global Peace Index 2012)

safe malaysia

let’s talk


Corporates prefer to choose a venue that can offer a selection of all

inclusive packages that can meet all their critical needs, and offer

them ‘peace of mind’.

Value for Money

Vipula WanigasekeraGeneral Manager, Sri Lanka Convention Bureau

Sri Lanka is a unique venue having diversity in compactness. The locations include beaches, mountains, ancient cities, wildlife, and so much more. We have categorised our attractions under eight themes, viz: Beaches, Heritage, scenic, wildlife, festivals, sports & adventure, Bliss and Essence.

Whale watching has become the newest attraction. The colonial era is re-depicted in places where they were. We offer different and exciting experiences be it participataing in plucking and production of tea, spending a day in a Sri Lankan village or enjoying an eco-based environment. We could almost guarantee spotting of leopards within a day in wildlife parks. We have eight world heritage sites that are visited by tourists and incentive groups. And the best thing is that all this is within a few hours’ drive.

Unique Experiences

of

Loy Joon How General Manager of IMPACT Exhibition Management Co Ltd, Thailand

Organising MICE trip in a foreign destination is not an easy task. In addition to working within the budget, there are many details a corporate house needs to look into to ensure that the event is ‘way out of the ordinary’. As such, corporate houses are increasingly looking at venues that offer ‘All Inclusive MICE Packages’ to make their planning and organising tasks easy, with no hidden fees or costs. These packages also offer ‘one stop solutions’ to save time and money by not having to deal with various suppliers on issues such as venue operations, logistics, transportations, accommodations, etc. They prefer to choose a venue that can offer a selection of all inclusive packages that can meet all their critical needs, and offer them ‘peace of mind’.


Business in Joburg

MICE city

South African Airways provides daily flights from Mumbai to Johannesburg. Durban is an hour’s flight, Port Elizabeth 90 minutes and Cape Town 2 hours from Johannesburg.

convenient connection

Sandton Convention Centre, Johannesburg

Business in Joburg Considered as one of the biggest commercial capital in Africa, the city of Johannesburg not only offers world-class MICE infrastructure but also offers some unique venues for hosting those ‘extraordinary’ events.

Anita Jain

Johannesburg, Joburg, Jozi…the city where the

action is, the money is! It’s the commercial centre

on the African continent. It is an African city

that works: the phones dial, the lights switch on, you

can drink the water, there are multi-lane freeways,

skyscrapers, conference centres, golf courses. If you

should get lost, ordinary people on the street

speak English.

The ‘Big Five’ Conference CentresThe capital of South Africa has many world-class

MICE venues. The five biggest, which can each host

thousands of delegates, are:

Sandton Convention Centre

Located near Africa’s top-class shopping and business

area, the convention level of the centre, which

accommodates 3,500 people, offers flexible seating

configuration. The multipurpose pavilion, which

can host more than 4,000 people, can handle large

conferences, concerts, sports events and special

functions. There are two exhibition areas - of more

than 5,000 sqm each - and 15 meeting rooms.

www.saconvention.co.za

Gallagher Estate

Away from the hurly-burly of city life, Gallagher Estate

in Midrand, halfway between Johannesburg and

Pretoria, is perfect for hosting delegates from both

cities. It has 19 multi-purpose venues and can host up

to 8,000 delegates.

Among the major venues is the auditorium, which

provides raked seating for up to 414 people, and

the ballroom, which can accommodate 500 people

for a dinner/dance or 1,500 people for a seated

convention. There are five large exhibition halls - for

exhibitions, concerts and trade shows - as well as other

smaller areas.

www.gallagher.co.za

MICE city

To attract and promote the city among global corporate operators and organisations, Johannesburg Convention & Events Bureau (JCEB) – a division of the Johannesburg Tourism Company – is working closely with top tour and event management companies in the country and assists in providing end-to-end MICE services.

Joburg for MICE

Radisson Blu Gautrain Hotel in Sandton

Gallagher, Johennesburg

REGION VENUE USP CAPACITY

Soweto and SouthJoberg

Ubuntu Kraal Cultural experience, bird watching 500 pax

Phumelela/TurffonteinRacecourse

View of the racecourse; has nine different venues

600 pax in cinema style

Midrand RegionBlue Hills ConferenceCentre and B&B

Views of Magaliesberg Mountains and close to Kyalami race track

20 pax

The Castle, Kyalami Several venues 700 pax

North of the cityCabanga ConferenceCentre

Serene enclave of indigenous bush 120 pax

Crowne Plaza SandtonContrast of landscaped gardens and Sandton business district

600 pax

Sandton Sun andTowers Inter-Continental

There is direct access to Sandton City - one of the country's largest shopping malls

800 pax

The Wanderers Club South Africa’s premier sporting venue 600 pax

East of the city Emperors Palace Ideal for large conferences 3000 pax

City Centre SAB World of BeerEnjoy a tour of SAB and two complimentary drinks afterwards

150 pax

Unique venues of JoburgJohannesburg’s MICE scene may be dominated by venues mentioned here but there are more than 40 other top-

class facilities in and around the city. They are as follows:

Aerial view of the Coca-Cola Dome, Johannesburg


Conference venue at The Great Hall, Johannesburg

The Coca-Cola Dome

The Coca-Cola dome is southern Africa’s most

definitive multi-purpose indoor entertainment

arena. Situated in Northgate, the large main arena

covers 11,049 sqm of uninterrupted space; the

mezzanine level offers an additional 2,500 sqm of

space. As the epic concert venue of Southern Africa,

it has a maximum capacity of 19,100 standing and

13,000 seated.

www.coca-coladome.co.za

MTN Expo Centre, Nasrec

In Southwest Johannesburg - near the Gold Reef

City Casino, the Apartheid Museum and Soweto

- lies Nasrec’s MTN Expo Centre. The massive

exhibition facility offers 42,000 sqm of undercover

space. The centre has its own banks, post office and

telecommunication services.

The main arena can accommodate up to 20,000 people.

Another venue, the Black Eagle, can be divided into

three sections. The Bateleur, which is slightly larger,

easily divides into two. It can seat 1,000 delegates

cinema-style.

www.expocentre.co.za

The Pyramid Conference & Venue Centre

Located on the Eloff street of the city, the centre is

regarded as a five star meeting and special event

facility. It provides eight venues: the main venue seats

350 (banquet style) and boasts a round hydraulic

stage, theatrical lighting, three motorised screens

with data projectors, sound and DJ equipment. The

venue also houses Spa treatment centre offering global

treatments and salon facility.

www.pyramidvenue.co.za

Conference venue at the Aviator Hotel

Exterior of The

Pyramid Conference &

Venue Centre

expert talk

Connect First Correct Later

Generally what does the mother do with the child;

connect right! And what does the father do;

correct! Though exceptions are there, generally

we see the mother connecting with the child and the

father correcting. Mother connects with the child so

much that the child does not feel the pinch of correcting.

Take a situation where the child is not interested in

drinking a glass of milk. Mother tells the child, ‘You do

not want to drink milk, keep it aside and come to me,’

mother hugs the child and explains, ‘If you drink milk you

can become Tendulkar’. Sparkle comes into the child’s

eyes, he asks curiously, ‘Can I become like Tendulkar?’

Yes, why not, but for that you need to be as strong as

Tendulkar. To become strong and sharp you need to

drink milk every day’. Now the child is interested to drink

milk because mother could connect with the child.

Father looks the son in the eye and shouts ‘Do you know

what one liter milk costs?’ Here you are refusing to drink

milk and throwing tantrums. How stupid you are, drink

milk now, quick!’

In the corporate world, many people live with a notion

that they do not need to connect. They simply do not

realise the importance of connecting with people. They

think that they are capable of achieving exceptional

growth themselves. They suffer from what I call a ‘Self-

made’ syndrome.

If you are looking for a

long-term growth you

have to connect with

people.

Tapas Dasmohapatra

Tapas Dasmohapatra, Co-founder POSSIBLERS, an established name in corporate training, motivational speaking and counselling, shares with MICEtalk excerpts from the Book Cooks Are Many, Chefs Are Few.


expert talk

Connect to GrowConnect with people if you want to grow in life. No

exceptional thing has ever been achieved without

having people by your side. Why do some people think

that connecting with people is wastage of time? Why

do they avoid connecting with people? Why do they

only correct? I asked these question to more than a

thousand managers who feel that they are self-made

and there is no significant benefit in connecting with

people. Majority of these managers share a common

belief that when they want a job to be done, they prefer

to correct people rather than connecting. According

to them connecting with people consumes a lot of

time while correcting makes the job easy. I agree that

correcting gets the job done quickly. But it does not

make the person easy with you. It does not motivate

the person or add value to what you have assigned. It

does not create a sense of ownership in that person.

He does only what he has been told, nothing less

nothing more.

Now think for a while what we are doing by only

correcting people. We are suppressing their talent and

simply not giving them an opportunity to add value

to what they are doing. When we correct people in

a particular department, the environment becomes

toxic and people feel suffocated. They yearn for respite,

they look for leaves, they focus on the clock and wait

for vacations only.

I have seen many managers who knowingly do

not connect. They prefer correcting because they

feel connecting slows them down while correcting

accelerates. They believe that if they travel alone they

can travel fast. You decide your pace, you do your

preparation, and you manage your challenges so you

can travel at any speed you like. When you travel with

people it slows you down, you have to take care of

them in every manner. You need to ensure that they

(your staff) are well trained, well prepared, you listen

to them and you empathise with their fears, wishes,

concerns. You solve their issues and you stand by

them in challenging times. So all these things slow you

down. But remember you travel alone and you travel

fast; you travel together and you travel far. Thus, if you

are looking for long-term growth you need to connect

with people. If you want a sustainable growth then you

must connect with people and take them along.

So connect first.

Remember you travel alone and you

travel fast; you travel together and

you travel far

MICE in the Royal Land

Rajasthan

MICE being the most dynamic market in the travel trade, trends forecast that all players are eyeing Rajasthan as the hottest MICE destination. Besides, offering the regal appeal of old India, it also makes a lot of business sense to host events here. MICEtalk looks into what it has to offer...

domestic MICE

Cities with MICE FacilitiesMost of the cities of Rajasthan have good infrastructure

for hosting business meets. Apart from the major

MICE centres, smaller venues which are historical or

even wildlife sanctuaries add to the incentive market

especially corporates looking for team building

opportunities.

Jaipur

A major MICE destination, many hotels here have

started to offer various kinds of product mixes which

include large areas allocated for conventions and also

additional service offerings. Also, proximity to Ajmer

and Pushkar makes it popular with international

delegates.

Some popular venues are:

The BM Birla Auditorium and Convention Centre is

located in the heart of Jaipur. It includes an interactive

science museum, library, a computer centre, and an

auditorium. The auditorium can accommodate around

1350 people and its conference halls and seminar

rooms have a capacity of 40 to 400 persons, for parallel

sessions and group discussions or small meetings.

domestic MICE

Raj Vilas, Rambagh Palace, Trident, Country Inn and Suites, Holiday Inn are some major hotels with MICE facilities.

part of India

by air while the other venues are easily accessible by rail and road.

village resorts for events

sightseeing,catering

why Rajasthan?

Umaid Bhawan Palace, Jodhpur

BM Birla Auditorium and Convention Centre, Jaipur


Fairmont Jaipur offers 60,000 sqft of conference space and 255

rooms, apart from a variety of restaurants and bars, including

a poolside bar, Willow Stream spa, and a health club.

Conference room of Fairmont Jaipur

Rajasthan offers a number of options for team-building activities, most popular of

access by rail and road.

promoting incentive tourism

Hotel Jaipur Greens is one of the popular MICE

venues with 107 rooms and suites. It houses the

Ashoka banquet hall (4500 sqft), Gulmohar Banquet

hall (2000 sqft) and the Tulsi Banquet hall (2000 sqft)

with options for indoor space and 4200 sqft of outdoor

space in their roof top garden.

Fairmont Jaipur offers 60,000 sqft of conference space

and 255 rooms apart from a variety of restaurants and

bars, including a poolside bar, Willow Stream spa, and

a health club. Its facilities include

event

bike trails, etc

Udaipur

Known as ‘Venice of the East’, it is also the ‘city of

lakes’. The Lalit Laxmi Vilas Palace, located in the main

city just opposite the Fateh Sagar Lake, has a multi

functional conference hall with a pre-function lawn

having a capacity for up to 100 persons. Apart from

the main multi-functional conference hall – Aangan,

the hotel also has the delightful Amrapali lawn, the

royal Maharana Court or the exclusive Zen Fountain

lawn that provide ideal banquet venue options for

social events, receptions or corporate parties.

Jodhpur

The 2nd largest city of Rajasthan, it boasts forts

and palaces that rise against the backdrop of the

The most spectacular is the Umaid Bhawan Palace,

designed for the royal family in late 1920’s. Part

of the palace has been converted into a luxurious

heritage hotel. Activities such as tennis, village safaris,

horseback-riding, polo and croquet are available for

families and post-event fun.

Lalit Laxmi Vilas Palace, Udaipur

Marwar Hall 4462

The Chamber of Princess 1080

The Rathore Durbar Hall 4462The Smoking Room 1080

Other Cities with MICE FacilitiesJaisalmer

Fort Rajwada, Narain Niwas Palace

Bikaner

Gajner Palace, Bhanwar Niwas, Raj Villas Palace

meetings in Umaid Bhawan


Kempinski Hotel Ajman is located only 25 km

is situated at the end of the Ajman Corniche and can

be reached through Emirates Road (311) or Rolla Road

which lead through Sharjah.

Conference/banquet facilities

stage and high ceiling (8 metres)

audio-visual equipment

desert camps

Nestled in the heart of the United Arab Emirates (UAE), Ajman is the smallest of the seven emirates and is known as the Sheikdom of Eastern Arabia. The 5-star Kempinski Hotel Ajman is a luxurious oasis that offers a bevy of amenities to cater to business needs. MICEtalk focusses on the hotel for its business travellers.

MICE Delight!Kempinski Hotel Ajman

MICE hotel

MeetingsWith a choice of venues ranging from a Grand

Ballroom, private meeting rooms, lawns or white

sandy beach, Kempinski, with a total number of 180

rooms, has something for all sizes of groups.

Culinary DelightThe hotel has Cafe Kranzler, an all-day dining

restaurant; Sabella’s, an Italian restaurant, Bukhara for

Indian food and Hai Tao for authentic Chinese cuisine

along with some excellent bars.

Recreational ActivitiesThe hotel offers several sports related activities like

water sports, bowling, tennis, table tennis and a

putting green to spend the afternoon. Its team building

activities include ski race, sand castle building, kayak

race, human spider web and many more.

Kempinski Kids ClubThe Club welcomes children from 2 to 12 years of age

whilst offering a safe and stimulating environment

to entertain, amuse and occupy children under

professional supervision.

COCKTAIL BOARDROOM

CLASSROOM THEATRE

Al Zawra Ballroom 800 1200 - - 350 1200Ajman Meeting Room 1 130 160 60 50 90 200Ajman Meeting Room 2 100 120 60 45 60 150Art Gallery 300 350 60 60 60 200Kempinski Lawn 500 600 60 80 200 900Palm Lawn 250 350 - 40 - -Beach Patio 220 350 40 50 100 150Laguna Lawn 250 350 - 50 - 300

The hotel runs a shuttle bus that leaves from the hotel 3 times daily to tour the main malls for designer fashion

shuttle service

The LaLiT Resort & Spa Bekal, located in Kasargod, the northern district of Kerala - ‘Gods Own Country’ is a top of the line luxury beach resort set up on 26 acres of virgin stretch of northern Kerala in the lap of Arabian Sea and surrounded by a natural backwater from three sides.

LaLiT Resort & Spa Bekal

Accommodation39 Rooms and suites spread over three categories of

houseboat called Kettuvallam.

MICE FacilitiesThe hotel has a meeting venue stretched over an area of

2900 sqft and a pillar-less facility, idyllic for corporate

meetings, team-building activities as well as for social

events like wedding and other parties. With Wi-Fi

Internet access, the hall is sound proof. The banquet

hall has a pre-function area and accommodates up to

200 people in theatre style, 120 people in classroom

style and 100 people in round table or cluster

sitting arrangement.

location

50 MICEtalk July 2013

Hotel in God’s own Country

The hotel offers special packages for couples travelling during business. They can opt from weight loss, body toning to body cleansing treatments and therapies. Adventurous spouses can go for trekking and shopaholics can visit the traditional Kasargod Saree handloom unit.

specially designed day packages

Fun with FamilyThe resort has a spa that offers health and lifestyle

consultations, Ayurvedic treatments, western and

eastern therapies, beauty treatments and yoga.

The activity rooms have game facilities like billiards,

table tennis, chess, carom, etc. Birds observatory,

kayaks & canoes in back water, beach volley ball,

beach cricket, badminton, theme nights, tour of the

local village on cycle, library lounge, coconut tree

climbing, grass weaving, pottery, fishing competition

and local dance performances are other recreational

activities provided by the hotel.

Amazing DiningSea Side Dining under a private tent or even by the

pool. The LaLiT’s Signature Sea Food Dinner has a

sumptuous seafood platter consisting of only the best

local and imported seafood’s. Guests staying at the

Kettuvallam can also dine under the stars on the deck

of the houseboat.

sample this


etiquette talk

Business and political leaders display strong body language as they’re aware of the fact that their audiences judge them by these signals. US Presidents hire experts during their election campaigns, who advise them on gestures that make them appear trust-worthy and capable and traits that voters admire. Shital Kakkar Mehra talks about some body language blunders which dilute credibility and display lack of confidence:Shital Kakkar Mehra

Practitioner of Corporate Etiquette and International Protocol in India

Incessant Nodding Nodding is an integral part of our culture and a nod signals at a non-verbal level “I am listening to you” or “I agree

with you”, both conveying a strong positive message. However, this message can be negated with fast, repetitive

nods which convey anxiety or show excessive eagerness to please. On the other hand, a slow, deliberate nod

utilises the body language message to convey agreement in a confident way.

Poor PostureOur sedentary lifestyles and constant use of hi-tech gadgets have led to slouching and hunching for long hours.

While walking with a book on your head is no longer practiced, bad posture conveys “I don’t care” or as the Gen

Y says “Whatever”. Sitting and standing upright when interacting with your business associates shows “I am

confident” and “I am motivated to be with you”, signals that clinch deals across the world.

FidgetingTapping your feet, drumming your fingers, doodling, touching your hair or face, all convey the same message

“I’d rather be somewhere else”. Instead, minimise your body language and gestures when you need to convey a

powerful message with words, thereby ensuring your listeners are free to focus on the verbal and are not distracted

by your non-verbal signals.

Standing upright when

interacting shows “I am

confident” and “I am

motivated to be with

you”.

123

Correct Business Gestures


Reducing Physical SpacePeople who are under-confident tend to shrink into

their own bodies, reducing the space they take up

physically and in the minds of their listeners. On the

other hand, business leaders should enhance their

physical space by moving around when speaking and

using hand gestures, creating the visual of being bigger

and more powerful. Words Matter!

Although your words make up a mere 7 per cent of

what people think of you in a one-on-one encounter,

don’t leave them to chance. Words like ’thank you’,

’please’, ’certainly’ can go a long way - say it everywhere,

say it to your client, say it to your staff, say it out aloud!

Clients appreciate you when you appreciate them.

Clenching FistsThis conveys nervousness, being short-tempered or

closed i.e. “I am not open for suggestions”. Force your

hands open, as open palms show honesty, transparency

and being at ease and give positive signals.

Awareness of these negative signals can assist in ensuring that your personal impact is enhanced across all your target audience.

Open palms show honesty, transparency and being at ease and

give positive signals.

Business leaders should enhance their physical space by

moving around when speaking and using hand gestures

Ensure your listeners are free to focus on the verbal speech and

are not distracted by your non-verbal signals.

A slow, deliberate nod utilises body language message to

convey agreement in a confident way.

4

5

etiquette talk

There are a lot of points to consider when

selecting an event technology vendor/

developer. (Some of the key points I have

already addressed in MICEtalk August 2012 article

titled ‘Choosing the Right Mobile Event Apps® for your

Event’.)

There are few simple tips that will help you reduce

or even eliminate development and implementation

costs.

Sponsorship Opportunities

Ensure that the tools developed provide opportunities

to promote various levels of sponsorship. Sponsorship

should be available in a variety of levels from Gold,

Silver, etc. and include landing pages, banners

advertising, brand placements, brand watermarks

in order to maximise the exposure of your sponsors.

When using an Event App or communication tool, you

could even sell session, speaker and alert sponsorship

in order to develop additional revenue streams.

‘Nothing in life is free except the air we breathe’. This is mostly true for all of us. With the ever increasing costs associated with planning, hosting and participating in an event, we need to be innovative in exploring new ways to cover costs and where possible, generate additional revenue for an event, other than the obvious, increasing participation fees for attendees.

technology

Tech Tools to Generate Revenue for your event

Event Technology represents an

opportunity for you and your

attendees to improve communication,

collaboration and networking, increase

exposure for all stakeholders, extend

the life of your event and provide a

new stream of revenue.


Darren Edwards is the founder of Invisage Creative

Services in Australia. With more than 20 years’

experience and knowledge in the meetings and events

industry, Darren continues to drive creativity in events

and the way they are run.

Contact: [email protected]

about the author

If you think creatively, you will come up with many

new and innovative ways to increase event revenue

through implementation of event technology tools.

As development of these tools is inevitable, we will

continue to see both the opportunities and benefits

increase for all stakeholders at your event.

There are a host of fantastic tools available. Go out and

deploy one at your next event.

Advertising

Check with your technology developer that the tools

developed provide opportunities for various levels

of advertising for sponsors, exhibitors or other event

stakeholders. Banner ads, full screen ads, Alert based

ads, etc. You could even sell advertising to local

restaurants, transportation companies, golf courses,

theatres and other local area attractions and activities.

Explore new ways to reach attendees.

Enhanced Exhibitor Profiles in Event Apps

Sell enhanced profile listing to sponsors and exhibitors.

If you don’t feel you can ask exhibitors for additional

contributions and include the profile listings as part

of the booth participation fee. Sell banner ads, alerts,

sponsorship, lead generation, QR code builders and

connection schedulers. Also offer sponsors and

exhibitors the opportunity to include handouts and

video in their profiles, all for an additional fee.

Revenue Share

Another option to further reduce your development

costs is to ask your developer if they would be

interested in a revenue share model where you both

share the upfront development cost, reducing your

initial outlay. In turn, you would then share any

revenue generated through sponsorship or advertising

sales with the developer as a reward for the risk.

By using an Event App or communication

tool, you could even sell session, speaker

and alert sponsorship in order to develop

additional revenue streams.


Movements

Air France-KLM, Delhi appoints Director Commercial, India SubcontinentHicham Lahkim Bennani has been appointed by Air France-KLM as its new Director Commercial, India Subcontinent. Bennani will be responsible for all commercial activities for passenger business in the Indian sub-continent. Prior to taking his role, Bennani was District Manager in Abuja, Nigeria, where he

introduced a new daily Air France flight between Paris and Abuja. He began his career with Air France-KLM as a Trainee in the pricing department in Paris.

Courtyard by Marriott Ahmedabad appoints Director of

SalesUjwal Wal has been

appointed Director of Sales for Courtyard by Marriott,

Ahmedabad. In this position, he will be responsible for the overall sales function

of the hotel. He started his career in 2004 as a sales

coordinator at Taj Gateway Bangalore. He also acquired

international experience as a Sales Manager at the Crowne

Plaza Resort Salalah and joined Marriott in Bangalore

in March 2009.

GCB appoints

sustainability advisorChristine Koch has been

appointed Sustainability Advisor for the German Convention

Bureau (GCB). A long-standing employee of the GCB, Christine

helped to develop and implement the Sustainability Code for the

meetings sector across German-speaking countries, worked on the

GCB’s Green Globe certification and ensured that Germany’s

stand at IMEX 2013 was operated sustainably. In her new role,

Christine’s primary responsibility will be to strengthen further the marketing organisation’s

commitment to all aspects of sustainability – economic,

ecological and social.

Sheraton Bangalore appoints new GMSheraton Bangalore Hotel at Brigade Gateway has announced the appointment of

Saurabh Bakshi as the new General Manager of the property. Saurabh has an extensive background in the hospitality industry and has held several senior management positions prior to joining Sheraton with various

reputed hospitality brands like Hotel Leela Kempinski and Grand Hyatt, across the country.

ITC Hotels, Gurgaon appoints

Head of Business DevelopmentJasmine Saini has been appointed by ITC Hotels as the Head of Business Development. In her new role, she will be responsible for business planning of new hotel projects. She will sight business opportunities for in-pipeline green

field projects, joint ventures and management contracts. An alumnus of Hindu College, she has worked with the Somani Group and the Hinduja Group before joining ITC Hotels in 1999.

Korea Tourism Organization welcomes new Deputy Director

Myong Kil Yun has joined Korea Tourism Organization, New Delhi branch as the Deputy Director. He has more than 13 years of experience in the field of marketing.

Prior to joining the New Delhi branch, he has worked in the

outbound tourism centre of Korea Tourism Organization in South Korea and with company LG. In his new position, Myong Kil Yun will focus on strengthening the position of Korea as a tourist destination for Indian travellers.

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Postal Registration No.:DL(ND)/6150/2011-12-13WPP No.:U(C)-305/2011-13

for Posting on 29th-30th of Advance Month at New Delhi P.S.O.Date of Publication: 22/8/2013, RNI No.:DELENG/2010/34144

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