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Results-Focused GovernanceMetrics for MissionsSeptember 23, 2009Glen Volkhardtglen@paraclete.netwww.paraclete.net 1Todays SeminarDefining GovernanceDefining Measurement, Metrics and MonitoringThe Boards Role in MonitoringSome Mechanics of Monitoring Case StudiesDialogue

Defining GovernanceGovernanceisA comprehensive set of integrated principles designed to enable accountable board leadership.Linking toConstituentsBoardSelfRegulationPolicyLevelsLinking toStaffSettingBoundariesEstablishing Board/CEO BordersSpeakingWithOne VoiceDelegationtoManagementEstablishingPurposeMonitoring/Metrics4SLIDE STARTS WITH POLICY GOVERNANCE IS PUZZLE PIECE AND QUOTE.

BEFORE CLICKING TO BUILD THE PUZZLE:Ends Policies are a component of Policy Governance.This presentation focuses on The Ends, but this slide shows The Ends in the context of the other nine principles of Policy Governance.

CLICK AND THE PUZZLE BUILDS OUT.DONT TRY TO EXPLAIN ALL THE CONCEPTS. PEOPLE WILL GET LOST. JUST EMPHASIZEThe Ends are not the sum total of Policy Governance.

CLICK TO ANIMATE AND ENDS POLICIES BOUNCES TO THE MIDDLEThis presentation focuses primarily on The Ends.Measurement, Metrics and MonitoringMeasurement: Evidence that increases confidence that a desirable outcome has been achieved or an undesirable outcome has been avoided.Measurement is NOT:Always a numberAlways objectiveA means of achieving certaintyAlways an observable behaviorMeasurement can be:A numberA set of numbers in a graphical formAn observable behaviorA story or testimony about the outcomeA trusted opinion about the outcome.Measurement: Evidence that increases confidence that a desirable outcome has been achieved or an undesirable outcome has been avoided.Metrics: A coherent set of measurements.Monitoring: A system of using metrics to assure organizational performance.The Boards Role in MonitoringWhat is the boards role in monitoringas implied by the position of the board?11

StaffBoardPrimaryStakeholdersRecipientsWhat is the boards role in monitoringas implied by the position of the board? To define the organizations purpose and hold it accountable for achieving it.If the trumpet does not sound a clear call, who will get ready for battle? 1 Cor. 14:8What is the boards role in monitoringas implied by the composition of the board? To speak with a single voice in defining the purpose.If one prevail against him, two shall withstand him; and a threefold cord is not quickly broken. Eccl. 4:12The assembly was in confusion: Some were shouting one thing, some another. Most of the people did not even know why they were there.Acts 19:32What is the boards role in monitoringas implied by the presence of the board? Calling for written reports from staff and third parties to show that the purpose is being achieved.Since I myself have carefully investigated everything from the beginning, it seemed good also to me to write and orderly account for you, most excellent Theophilus, so that you may know the certainty of the things you have been taught. Luke 1:3-4What is the boards role in monitoringas implied by the Christian Faith of the board?Differing roles are endorsed by Scripture. 1 Cor 12:27

The elder-led model was used by the early church. Acts 14:23

Christ took the form of a servant. Phil 2:5-7Mechanics of MonitoringTypes of Board MonitoringDirect InspectionExternal 3rd PartiesStaff ReportsPolicy LevelsFederal and State LawsArticles of IncorporationBy-LawsBoard PoliciesCEO-Level PoliciesOther Organizational PoliciesFinanceHRITETC.Presidents

Boundary Decisions

Purpose DecisionsBoard Decisions About PurposeBoard DecisionsAbout BoundariesBoard Decisions About How it Manages its WorkBoard Decisions About How it Links with Staff

Board Management Decisions

Board-Staff Linkage DecisionsPresidentsChairsChairsMeans DecisionsThe Universe of DecisionsPrimarilyPersonalInspectionPrimarilyStaffMonitoringThe Monitoring Design ProcessBoard PolicyCEOInterpretationData SetDefinitionDataCollectionReport tothe BoardCase StudiesThe Monitoring Design Process

EndsStatementIrreducibleMinimumsQuestionnaireOn BehaviorsObservableBehaviorsBoard PolicyCEOInterpretationData SetDefinitionDataCollectionReport tothe BoardReport tothe BoardBoard decided to call for monitoring in 2002Board worked on purpose ends over several meetingsManagement spent 12 months with field leaders designing metrics to monitor purpose and other policies Monitoring reports on purpose go to the board annually with a vigorous but easy-to-manage system.

The Monitoring Decision Process Because of Avant there will be Developing Churches Where There Is No Church.

Churches will be asdef asdfk jhf daslkjs7 hdf lk .Peoples qwer iu jhgkwqer= kqjhg fdkjhda kdfjh.The primary geographic concentration kjh asdf ,mb mnmn. Gkjhlb asdf will receive priority of emphasis.Churches will be Biblically healthy, defined as or whenUnsaved people are brought to ChristBelievers are discipled kls ajdf sakl dfjh lkj No longer iouy oisuyf iuys;f adfg sAdsf dgf dfgj Ert zsdfg fdghj Dft hdf hf gThere is fg xdfh dfgj vfgj Missionaries are gfhd sdfg dsfg df .

EndsStatement Because of Avant there will be Developing Churches Where There Is No Church.

Churches will be asdef asdfk jhf daslkjs7 hdf lk .Peoples qwer iu jhgkwqer= kqjhg fdkjhda kdfjh.The primary geographic concentration kjh asdf ,mb mnmn. Gkjhlb asdf will receive priority of emphasis.Churches will be Biblically healthy, defined as or whenUnsaved people are brought to ChristBelievers are discipled kls ajdf sakl dfjh lkj No longer iouy oisuyf iuys;f adfg sAdsf dgf dfgj Ert zsdfg fdghj Dft hdf hf gThere is fg xdfh dfgj vfgj Missionaries are gfhd sdfg dsfg df .

EndsStatementPeople being savedAsdf nasbdvf msanb s sfn snmv sdmnfv snmfbv Believers kljh lkjBiblically kjhasd flksajhf lkajh Scripture lkjasdf l ghasjdh alksjh Nmasdf asfnmv asmnbsd mnbvf nmavb mnfvb Asdf jjka kjash jhsg jhvfds mnvfsvChurch operations asdf asfd asdf sadkj shbgBelievers asdf asdf kfsad kjsdf lkjhasd fjChurch asdf sadf asdfjhg kjfsjkhg kshg Jkdfs taking placeAlkshf exhibitedAsdfh ashj occurring.

IrreducibleMinimumsPeople being savedDiscipleship is kjh ,jkg Believers jhfg hgs The church has sdfg sdfg Scripture is asdf asdf asdf Believers asdf The church encourages asdf aasdf A total of 35 observable behaviors.

ObservableBehaviors

QuestionnaireOn Behaviors

Report tothe Board

Report tothe Board

Report tothe Board

The Monitoring Design ProcessEndsStatementJoshua ProjectBarrier ScaleOnline SurveyGRIdBoard PolicyCEOInterpretationData SetDefinitionDataCollectionReport tothe BoardReport tothe Board

Interpreting the Global Ends Recipients StatementGlobal Recipients Index (GRId)33

Our calling is global in obedience to Christs command to disciple all people. Our priorities are:

those people groups that have not heard,those people groups with limited access to the Gospel, andthose whom we mobilize to serve Him.HCJB Global Ends, Recipient Statement

Why People Group?Defining recipients on an individual basis leads to confusion.Defining recipients on an individual basis can justify any strategy anywhere.People group definitions better guide mission decision making.People group definitions are missiologically respected.36Global Recipients Index (GRId)Those people groups that have not heardThose people groups with limited access37ResistantPeople GroupsQuichua (Ecuador)Bible BeltUSAHan Chinese, Mandarin (China)PolandAlbaniaArmenian, Ermeni (Armenia)UnreachedPeople GroupsOppressedChurch Percentage of Believers (Joshua Project) 2%4%8%16%32%.125%.25%.5%1%FreeChurchUnengagedGlobal Recipients Index (GRId)54.543.52.521.51 Access to the Gospel (Inverted MAF Barrier Scale) 3Tibetan, Khams (China)Sunni Persian (Bahrain)Kyrgyz (Kyrgyzstan) Komso (Ethiopia)38FreeChurchResistantPeople GroupsBible BeltUSAWhere are those we mobilize?UnreachedPeople GroupsOppressedChurch3.53Unengaged Percentage of Believers (Joshua Project) 2%4%8%16%32%.125%.25%.5%1%Poland54.543.52.521.51 Access to the Gospel (Inverted MAF Barrier Scale) 3Quichua (Ecuador)Han Chinese, Mandarin (China)Armenian, Ermeni (Armenia)Tibetan, Khams (China)Sunni Persian (Bahrain)Kyrgyz (Kyrgyzstan) Komso (Ethiopia)Albania3954.543.52.521.51 Access to the Gospel (Inverted MAF Barrier Scale) 3ResistantPeople GroupsBible BeltUSAUnreachedPeople GroupsOppressedChurchFreeChurch3.5Unengaged Percentage of Believers (Joshua Project) 2%4%8%16%32%.125%.25%.5%1%PolandGlobal Recipients Index (GRId)Quichua (Ecuador)Han Chinese, Mandarin (China)Armenian, Ermeni (Armenia)Tibetan, Khams (China)Sunni Persian (Bahrain)Kyrgyz (Kyrgyzstan) Komso (Ethiopia)SecuritySustainabilityAlbania40Sample Health Care Strategies by QuadrantUnengagedUnreachedPeople GroupsOppressedChurchFreeChurchResistantPeople GroupsTestimonyEvangelism&Selective MobilizationMobilizationStrengthenthe Church Percentage of Believers (Joshua Project) 2%4%8%16%32%.125%.25%.5%1%54.543.52.521.51 Access to the Gospel (Inverted MAF Barrier Scale) 341Estimated Budget by QuadrantUnengagedUnreachedPeople GroupsOppressedChurchFreeChurchResistantPeople Groups3%10%75%12% Percentage of Believers (Joshua Project) 2%4%8%16%32%.125%.25%.5%1%54.543.52.521.51 Access to the Gospel (Inverted MAF Barrier Scale) 342Estimated Budget by QuadrantUnengagedUnreachedPeople GroupsOppressedChurchFreeChurchResistantPeople Groups Percentage of Believers (Joshua Project) 2%4%8%16%32%.125%.25%.5%1%13%87%78%22%54.543.52.521.51 Access to the Gospel (Inverted MAF Barrier Scale) 343Estimated Budget by Quadrant(Excluding Non Gift Income)UnengagedUnreachedPeople GroupsOppressedChurchFreeChurchResistantPeople Groups8%23%55%14% Percentage of Believers (Joshua Project) 2%4%8%16%32%.125%.25%.5%1%54.543.52.521.51 Access to the Gospel (Inverted MAF Barrier Scale) 344ResistantPeople GroupsUnreachedPeople GroupsOppressedChurchFreeChurch54.543.52.521.513UnengagedEcuador1931Ecuador2007Ecuador

Percentage of Believers (Joshua Project) 2%4%8%16%32%.125%.25%.5%1%GRId The Past to Present54.543.52.521.51 Access to the Gospel (Inverted MAF Barrier Scale) 345ResistantPeople GroupsUnreachedPeople GroupsOppressedChurch Percentage of Believers (Joshua Project) 2%4%8%16%32%.125%.25%.5%1%FreeChurchUnengagedGlobal Recipients Index (GRId)54.543.52.521.51 Access to the Gospel (Inverted MAF Barrier Scale) 346

The Monitoring Design ProcessEndsStatementJoshua ProjectBarrier ScaleOnline SurveyGRIdBoard PolicyCEOInterpretationData SetDefinitionDataCollectionReport tothe BoardReport tothe BoardDialogueThanks!To Scott Harris at Avant and Wayne Perderson at HCJB for sharing their journey with others.Results-Focused GovernanceMetrics for MissionsSeptember 23, 2009Glen Volkhardtglen@paraclete.netwww.paraclete.net 50

Board of TrusteesEnds Policies

HCJB Global exists so that people world-wide come to Christ, become His disciples, and serve Him as active vital parts of the body of Christ. We place priority on multiplying the resources God has given us by creating sustainable and reproducible ministry, and empowering others to do the same.

Our calling is global in obedience to Christs command to disciple all people. Our priorities are:

those people groups that have not heard,

those people groups with limited access to the Gospel, and

those whom we mobilize to serve Him.

EMTWord SummariesThe results we seek to produce:

Believers Disciples

Servants

We can increase the worth of our results by seeking their continuation via:

Sustainability

Reproduction

Empowerment

The recipients among whom we will seek results are the:

Unreached Under-reached Ready

M:\Strategic Planning\Guiding Concepts\Ends\Resources and Presentations Updated as of 09-06\HCJB Global Ends w Bullets and Word Summaries.doc