message from the avc / cio · other areas of a person’s life, threatening a marriage, a career,...

1/12/2016 ualritservices.cmail1.com/t/ViewEmail/r/5423868CFCB792022540EF23F30FEDED/BAF3B1C0A7BE04873EDEEDC46EB9B960

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Web Version Forward

Message from the AVC / CIOWe’re in the game!

Thank you for making my first monthmemorable and for being ready and availablefor our students and faculty as the semesterbegan. Some of you worked extra hours,over the weekend, and through illness to helpothers in a selfless, client first fashion. I wasproud of the way we performed leading intoand starting the new term – applause foreach of you!

In the many conversations, meetings andefforts that we’ve shared over my first monthhere, it is evident that we have a team thatcares deeply for each other and has a greatdeal of passion to serve UALR students,faculty and staff. I have enjoyed the 1:1conversations I’ve had so far and I look forward to concluding my initial meetings with everyone inthe coming weeks. My door is open to the entire team and I value the diversity of input to helpshape my thoughts about our future.

The game is on to rebuild our team, modernize our infrastructure, engage our workforce, improveprocesses, and continue to improve user experiences. I will soon be sharing an updatedorganizational structure with the Associate Directors. The structure will help us work morecollaboratively as a team, engage our key user/office areas, empower our workforce, and increaseour reach and service offerings.

The game is beginning for an updated network/wireless infrastructure. Tim and his team, withsupport from many staff throughout ITS, are developing a wireless project with the codename‘Project Touchdown’. When we reach the end zone, we will have completed a series of short burstprojects (1st downs) that will completely improve network registration across campus, deliverquality 802.11ac wireless throughout campus, and modernize our switching gear. Our new ViceChancellor for Finance and Administration, Charles Cansler, is a strong supporter of ITS and I am

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eager to work with him to build the team, services and technologies to meet UALR’s evolvingneeds. Charles is looking forward to meeting everyone and sharing his vision for supporting UALR. We are fortunate to have Charles as our divisional leader.

The game is just starting for improvements in our communications, presence and perceptionthroughout campus. One of the first things we’re doing is updating the content of this newsletter tobe more focused on relevant issues in information technology and ITS. Please share your thoughtson how we can continue to focus the message to ensure you receive information that is helpful tolearn more about our projects, areas of support and professional needs.

I look forward to seeing you at our annual meeting on Friday, September 4th. If I don’t see you,please have a safe and enjoyable Labor Day weekend!

Stay in the game!

John

Tips in Tech

Click to view video tutorial.

Adding a Special Schedule to Your Google Calendar

We will add the Arkansas Razorbacks football schedule to our calendar as an example.

1. With your calendar open, click the tab Other Calendars to the lower left of the calendar.2. Click Browse Interesting Calendars.3. Click Sports, then click Football.4. Choose NCAA Football, then select Arkansas Razorbacks.5. To the right of the team name, click Subscribe.6. Click Back to Calendar.7. Select month view if you have not done so already.

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You should see the team's game calendar. In a meeting while the game is on? Click the gamescheduled on that day for a real-time update on the score!

Profile of a Colleague: Ian CalderIan Calder is a Systems Analyst in the ITServices Assistance Center. His role isinterfacing with all facets of IT Services,looking at the under current of theUniversities technical needs and fosteringstrategic execution. He recently moved toLittle Rock with his 7-year-old daughter fromOttowa, Ontario. Ian was born and raised onthe East Coast in Halifax, Nova Scotia. Hebecame part of the IT Services team inAugust.

Ian is a Business graduate from AcadiaUniversity, coupled with a diploma in AppliedInformation Technology from the InformationTechnology Institute. He has had “18 excitingyears in IT,” having held roles as a SystemsAdministrator, Application Developer, and ITDirector serving corporations across North

America and Europe.

Ian’s favorite movie is Mad Max II: The Road Warrior, which he says is “a cult classic.” The lastthing he read was Disney’s Charming Tales. He enjoys travelling; his most unique experience wasvisiting Japan, where he says he was “walking on hallowed grounds and experiencing a new culturefirst hand. I look forward to adventures yet to come.” He uses “dynamic” to sum himself up in oneword.

Service & Results"My experience was perfect! Thanks to ITS for all that each employee does for the campus!"

"I am always thankful for the wonderful support I have received from Curt and Patrick. They areamazing!"

"You guys always do a great job! We're lucky to have such a professional service on our campus."

"I see no need for improvement with the service I was given. It was late in the afternoon and I justsent an email. I had a phone call within 5 minutes. I was shocked and the technician was verycourteous and helpful. I could not have asked for more! Thanks!"

Moving Math Across Campus

This month, several ITS members assisted with the Math Department's move from Dickinson to ETAS as the2015 Fall semester got underway. The computers were set up in three different labs in the ETASbuilding, where David Johnson, Ian Calder, and Camron James spent two afternoons helping with



the setup. The Networks team had the ports live before the ITSAC team began their work.

Denise LeGrand send an email out on Facfocus praising ITS's efforts:

"My heartfelt thanks and appreciation goes out to IT Services Mark Vaughn, David Johnson, IanCoder, Tim Stoddard, Jack Tipshus, and their team, and students Seraphim Lawhorn and JamieSpickes who spent today putting the lab together. We could not do it without them."

Picture Trivia

Be the first to identify the picturelocation and win a prize!

Email Janet at [email protected].

Good Luck!

Famous QuotesInnovation distinguishes between a leader and a follower.--Steve Jobs

Our work is the presentation of our capabilities.--Edward Gibbon

To err is human, but to really foul things up you need a computer.--Paul R. Ehrlich

I have found the best way to give advice to your children is to find out what they want and thenadvise them to do it.--Harry S Truman



Food is our common ground, a universal experience.--James Beard

FacepalmThanks, I'll Take It from Here

Posted by reddit user clu3d

"Had this call a couple of weeks ago. Get acall from userX who isn't the most IT literatein the world (had to teach her one time howto move microsoft word from the left monitorto the right monitor).

Anyways she calls one day very angry.

userX: My computer wont power on. clu3d: Hmm what were you doing before it turned off. userX: Some of my applications were freezing so I shutdown my laptop. clu3d: Did you turn it back on again? userX: ...<silence>... userX: Thanks, I'll take it from here. <click>"

September BirthdaysPlease join us at LH-104 on September 25th to recognize theemployees with birthdays this month. Refreshments will beserved.

Chris Arreola Sean Harris Camron James Steve Jordan Harshad Guntaka Chris Barnett Piyush Garg Jonathan Payne

Time Out

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(click to open video in a new window)

Workplace Injury ReportingIf you are injured during work, the following steps should be taken:

1. If your injury is an emergency, immediately call 911 and seek treatment.2. If medical treatment is needed, a call should be made to the Company Nurse Injury Hotline at

(855) 339-1893, as soon as possible to report the injury and receive further instructions. If youcannot make the call, your supervisor must make this call.

3. If medical treament is not needed, then an Incident Report should be completed (you do notneed to call the Company Nurse Injury Hotline).

In all cases:

1. Regardless of the severity of your injury, your supervisor should be notified as quickly aspossible.

2. In any situation where medical treatment is needed, a call must be made to the Company NurseInjury Hotline for an official report and to receive further instructions.

Questions?

Please call Latonda Williams in Human Resources at (501) 569-3180 for any additional questionsor concerns.

Training & Professional DevelopmentAs a reminder, the department purchased online traininglicenses with Lynda.com. This online learning company

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offers numerous training options on a variety of subjects. Because this package was purchased to assist in the trainingneeds of our department, employees should only accesstraining that is pertinent to their job roles. If you areinterested in learning more, or want to temporarily 'checkout' a license for training, please engage your teamleadership. We are excited to have this training available toour department and hope that it adds value while increasingprofessional development.

Employee Assistance ProgramExcerpted from http://ualr.edu/humanresources/home/miscellaneous/eap/--

Everyone has problems at one time or another. Problems, like people, come in all sizes, types,intensities, and can come at any time. Problems sometimes start small, but can grow and spread toother areas of a person’s life, threatening a marriage, a career, or both.

The Arkansas Employee Assistance Program (AEAP) was developed to provide confidentialcounseling, information, and management consultation for employees who experience some form ofpersonal distress. The program was implemented as a result of the commitment to the well-being ofthe valued employees. The University has paid the cost of the program. UALR recognizes the needto include family members in the helping process; therefore, your family members are eligible toparticipate in the EAP.

UALR employees or members of their families requesting an appointment with the EmployeeAssistance Program should contact the EAP Office at 686-2588.

Change Approval Board (CAB)This month's Change Approval Board meetings are scheduled for September 2nd, 9th, 16th, 23rd,and 30th in room SUA-206.

As a reminder, all changes (e.g. configuration changes, network changes, bugfixes, enhancements)must be submitted to the CAB prior to implemention.

If you are uncertain as to whether a given action rises to a 'change' by ITIL definition, please consultwith Jason Rogers.

Got Content?Do you have an idea for this newsletter? If so, please submit it to [email protected].

Periodically, IT Services will send importantannouncements and helpful information to thecampus community.

[email protected] 501.916.3011

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mailto:[email protected]



Send feedback We also want to hear from you. Let us know how wecan improve our services.

Subscribe to IT Services alerts Receive warnings, outage notices, etc.

Need help? Request support, ask a question, or check incidentstatus.

Subscribe to IT Services news Receive announcements, tips, and helpful information.

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