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Donna Snell

Melissa Emily Jones (209) 224 4985Melissa Emily Jones

758 Avondale Court- Galt, California 95632Cell: (209) 224 4985 E-mail:


Customer FocusAbility to identify and respond to current and future client needs and provides excellent customer service.

TeamworkCapable of working independently or as part of a team to achieve mission objectives.

CommunicationAbility to communicate effectively both verbally and in writing in order to disseminate information, respond to inquiries, and deal tactfully with staff, governmental agencies, and the public.

Analytical ThinkingAbility to identify and evaluate possible causes for a problem and approaches problem logically and systematically.

Creative ThinkingAbility to propose new products, methods, or approaches for problem resolution.

FlexibilityAbility to adapt to changes due to competing work priorities and effectively manages workload through organization and prioritization.


2000 & 2007 Office ToolsOperating SystemsBrowsers

MS-WordWindows XPInternet

OutlookWindows 2000Explorer

PowerPointWindows VistaFirefox

ExcelWindows 2007Chrome

AccessWindows 2008

Windows 2010


State Of California (Dept. Of Corrections) OCT 2015-PRESENTOffice Technician

Provide clerical support for the dental clinic including: daily maintenance, monitoring, tracking and updating programs chronological waiting lists. Order, maintain, track and inventory dental supplies, office supplies, janitorial supplies; maintain and file dental equipment inventory and identification records. Arrange for and maintain monitoring and tracking logs in coordination with the institutions hazardous material specialist and provide documentation.

Take direct incoming calls to appropriate staff and ensures that staff receives messages from callers when they are unavailable. Prepares and edits documents and composes correspondence.

Attends meetings and takes meeting minutes; attends annual training as well as dental program training as required.

CarMax JAN 2014 OCT 2015 Service Advisor/Sales Consultant

Responsible for guiding customers through the car buying process through executing sales techniques and discovering customer needs. Running finance applications and partnering with our business office associates in delivering excellent customer service. Built a strong customer data base through cold calling and effectively managing phone calls and emails.

Served as a mentor and a Senior Sales Associate through the grand opening of the Sacramento South location.

Serve as a member of the stores Fun Committee and responsible for the organization of all-store events (theme, catering, dcor and activities) for 220+ associates on a bi-monthly basis.

Served as a captain for a CarMax Cares event, in which I was responsible for overseeing 20+ associates in the commencement and completion of building an entire play structure, picnic tables and flower beds for the organization Kaboom. Responsible for scheduling vehicle maintenance appointments, writing repair orders as well as keeping in contact with customers.

Arden B OCT 2013 Feb 2014Associate

Achieved selling standards and goals on a consistent basis to increase productivity.

Provided merchandise information and current fashion tips to increase sales and customer satisfaction.

May be required to accompany management for banking deposits, Maintains displays, fills inmerchandiseon sales floor, and assists in floor-set execution, Assists in maintainingstores presentation, rack placement, signage, mannequins, windows, etc. and are consistent with Arden B practices and management direction.

Returnsmerchandisefrom fitting room to selling floor, Assists in maintaining cleanliness ofstoreand backroom, Processesmerchandiseshipments.

Understands and follows all companypolicies and procedures, Adheres to company guidelines of reliability, including scheduling requirements, Performs other duties as assigned byStoreManagement

Kidz Come First Child Development Center OCT 2012 FEB 2014Child Care Provider

Responsible for the overall well-being of children ranging from 6 weeks to 5 years of age.

Performed the following activities on a daily basis diapering, feeding and skill development. Aiding in the building of physical and cognitive skills with the children through continuous developmental activity and one-on-one involvement.

Ensured specific schedules were met for individual children and ensured interaction was appropriate per child.

Presco Health Products JAN 2010 OCT 2013 Assistant

Maintained systems and procedures by analyzing operating practices, recordkeeping systems, forms control, office layout, and budgetary and personnel requirements; implementing changes. Created a document of all clientele to ensure that there was complete satisfaction with our product and handled any issues when they arose.. Provided information by answering questions and requests by either client or consultant. Maintained inventory by checking stock to determine inventory level; anticipated needed supplies; placed and expedited orders for supplies; verified receipt of supplies. Completed operational requirements by scheduling and assigning administrative projects; expediting work results. Contributed to team effort by accomplishing related results as needed.


Cosumnes River College

Major: Business Administration Status: In Progress

Boston Reed

Major: Medical Assistant CertificationStatus: Completed

References Available Upon Request