mega status to hisar power project inside page singh aee 'op' pali (ballabgarh) xen power...
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A monthly house journal of Dakshin Haryana Bijli Vitran Nigam, Hisar
Issue - 7December - 2006 Page - 24
A monthly house journal of Dakshin Haryana Bijli Vitran Nigam, Hisar
Published by:
Edited by:
Disclaimer
Dakshin Haryana Bijli Vitran Nigam, VidyutSadan, Vidyut Nagar, Hisar
Dharam Pal DhullManager/Public Relations
The views expressed by contributors representtheir personal views and not necessarily the viewsof the DHBVN or the editor.
Inside Page
Administrative matter 2
Monthly performance target 3
4
FC & PS Reviews 5
Ex-Serviceman in Service... 7
Customer Care Center 8
Tech-tonic 10
Commercial Circular 11
AT & C Losses 12
Standard of performance 13
Escom Business Plan 14
Fund for for power supply 15
Coart on contract employee 16
First Aid 17
Health 18
DHBVN Family 19
Sports 20-23
Tips for better utilisation 24
The Govt. of India has granted Mega Project Status tothe power generating project to be set up near Hisar andmade it eligible for benefits under Mega Project Policy of theGovt. of India (Ministry of Power). Giving details, Mr AshokLavasa, Financial Commissioner & Principal Secretary(Power) & Chairman, Haryana Power GenerationCorporation stated that the mega status would reduce theinstallation cost of the project by Rs. 400 crore to Rs. 450crore. The HPGC has already acquired 989 acres of land andhas made arrangements for providing 50 cusecs of water forthe project. The process of setting up the project afterinviting competitive bids on turnkey basis is in advanced
stage. He said that the Corporation had decided to set up 1000 / 1200 MW thermalpower project with unit configuration of 2 x 250 MW to 300 MW and 1 x 500 MW or twounits of 500-600 MW. The selection of this size and configuration of units shall benefitHaryana in terms of more power. The tentative cost of the project shall be around Rs.4000 crore and is proposed to be financed with debt / equity ratio of 80 : 20.
The grant of mega status to this project would also reduce the cost of generation ofeach unit of electricity by 15 paise. He said the construction work is scheduled to beawarded by January next. The power generating units of the project would startgeneration by the year 2009. With the commissioning of these units about 190 / 230lac units of electricity will be available to the consumers daily. The HPGC would provideall facilities required for timely setting up of the project. After timely execution of thisproject and long term power purchase agreements made by the State, adequate powerwill be available to cater to the needs of electricity consumers, he added.
MEGA STATUS TO HISAR POWER PROJECT
Mr. Ashok LavasaMr. Ashok Lavasa
A DHBVN consumer paying his electricitybill through cash collection machine
installed in customer Care Centre, Hisar
Distribution Transformer (DT) meteringby DHBVN to ensure energy audit.
Mr. A.K. Singal is new P.I.O.
The General Manager/HR has been
designated Ist Appelate Authority for appeals
under the right to information Act 2005. Mr.A.K.
Singal, Superintending Engineer/HR has been
designated Public Information Officer (HO),
DHBVN, for applying for information under the
RTIAct-2005
Administrative MattersAdministrative Matters
2
1. Sh. S.K. Aggarwal SE (OP) Faridabad CE/PD & C, Hisar
2. Sh. V.K. Jain SE/Energy Audit, Hisar GM/HR & Adm. Hisar
3. Sh. Daljeet Singh AEE 'OP' Pali (Ballabgarh) Xen Power Proc. Hisar
4. Sh. R.C. Sharma Section Office O/O Accounts Officer
Chief Auditor, Hisar O/O FA & CAO/MM Hisar
5. Sh. K.B. Gupta Section Office O/O CAO, Hisar A/Officer O/O CAO Hisar
6. Smt. Sushila Kumari Section Office O/O CAO, Hisar A/Officer O/O CAOO, Hsr.
7. Sh. Pardeep Kumar Section Officer O/O CAO, Hisar A/Officer O/O Chief Auditor,
Hisar
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PROMOTIONS
Sl. Name of officers Presentposting Proposed Posting
No.
We wish them success in career
In order to ensure proper and full utilization of man power, propercoordination and to accelerate the pace of development works, DHBVNhas reconstructed its Planning, Design and Construction Wing.
The Chief Engineer/PD&C has been renamed as CE/P&D. Theconstruction activities shall now be carried out by the Operation Wing.The post of Superintending Engineer/Design has been diverted to createthe post of SE/Human Resources in addition to the existingSE/Administration under G.M. H.R. The establishment of technical fieldstaff and drawing staff will be transferred under the SE/HR.Subsequently, the other cadre will be shifted to Head Quarter.
The SE/Planning has been renamed as SE/Planning & Design havingfour XENs --- Projects, Funds, P&D and Quality Control.
Restructuring
Two electrical engineering graduates fromThapar Institute of Engineering and Technology,Patiala, Mr. R.C. Sapra and Mr. I.S. Nain are newDirectors of the Dakshin Haryana Bijli VitranNigam (DHBVN) They completed their BE in 1971and joined the erstwhile Haryana State ElectricityBoard as Graduate Technical Apprentices (GTAs) in1973.
Mr. R.C. Sapra, who has taken over as Director(Projects) DHBVN on November 22 last, has richexperience of material management, enforcement,metering and protection and transformer repair.He has looked after design and procurement ofWestern Yamuna Canal Hydel Project and materialmanagement of HSEB and DHBVN. As DeputyDirector (Enforcement), he served at Faridabad(twice) for five years and he served in M&Porganization as AEE and XEN for seven years.
Mr. I.S. Nain took over the charge of Director(Operation) DHBVN on November 22 last. Out of33 years of rich experience in electricity sector, Mr.Nain has been handling operational activities forabout 22 years in different capacities. He has alsohandled the operation of power generating unit atPanipat Thermal Power Plant and distribution ofmaterial as Controller of Stores.
NewDirectors
ofDHBVN
NewDirectors
ofDHBVN
Sh. R.C. Sapra Sh. I.S. Nain
Mr. P.K. Das, IAS, Managing
Director, HaryanaVidyut
Prasaran Nigam addressing
the officers in a workshop on
preparation of chargesheet,
enquiry proceedings and
preparation of report held on
November 25 last in the
Conference Hall in Shakti
Bhawan at Panchkula.The
Director/Projects,
Director/Technical, all Chief
Engineers, all Suprintending
Engineers, under Secretaries
and Superintendents at head
quarter of HVPN partcipated
in the workshop.
To improve customer services, to ensure better
supply of power to its consumers, and to improve its
financial health, the Dakshin Haryana Bijli Vitran
Nigam (DHBVN) has fixed monthly performance
targets for its technical and non-technical
supervisors.Each technical supervisor level official is
required to recover defaulting amount at least from 10
permanently disconnected consumers, having arrears
of more than Rs. 2000 due against them in each case.
If there are no consumers of defaulting amount above
Rs. 2000 then other consumers are to be dealt with. In
addition, he will ensure recovery of dues from 100
connected defaulting consumers every month. Firstly,
the recovery from those consumers is to be effected
who are defaulter for more than two billing cycles and
then defaulters for more than one billing cycle will be
targeted.The official will also conduct checking of at least
50 tube well connections on the prescribed Performa
(LL1) every month and send result/advice to billing
agency fortnightly. He will also ensure checking of 10
premises involved in mal-practices in rural area and
20 in urban areas.Each technical supervisory official shall bring 20
new consumers under metering schedule in rural area
and 10 new consumers will be brought under metering
schedule by a supervisory employee in urban area. In
addition, a supervisor shall ensure that there is zero
pendency of applications by releasing new
connections to all waiting applicants. Considering
that the number of defective meters awaiting
replacement is on higher side, the DHBVN has
directed that a supervisor shall ensure replacement of
20 defective meters in urban as well as rural areas.The DHBVN management has fixed monthly
performance targets for its non-technical supervisors
(Revenue) also. A non-technical supervisor shall
ensure preparation and submission of five cases of
recovery through L.R.A. to the divisional office every
month. He will ensure the adjustment of security
(ACD) of at-least 50 cases per month and completion
of all addresses in defaulters’ ledger as per consumer
cases. He will check ledgers and issue 100 MCOs for
replacement of meters where meters are shown
defective for last 3 billing cycles. If such cases are not
available then cases of a period of less than 3 billing
cycles will be taken. He will also issue advice of 100
such cases to billing agency. A non-technical
supervisor will cross check 100 meter readings, 50
cases of negative bill generated and service
connection register every month and ensure billing
advice of 20 cases where billing has not been started
till date.In case targets are achieved, the supervisory
officials shall get an appreciation letter from
G.M./HR for placing in his personal file. In case
targets are not achieved, he will face disciplinary
action i.e. show cause notice. If reply is not
satisfactory, it will be converted into charge-sheet and
minor/major punishments shall follow. In case,
official fails to achieve targets for 3 months
continuously, the Nigam shall have right to remove
him from service.The DHBVN has decided to hold sub divisional
officer (operation) and executive engineer
(operation) also responsible for non achievement of
targets. If 75 per cent of the supervisors of a sub
divisional officer achieve targets, he will get
appreciation and if not, then, show cause notice. A
similar system shall apply for Executive Engineers.
Concerned Sub Divisional Officers and Executive
Engineers shall initiate action against non
performing supervisors or 21 of each month, in case
supervisor has not achieved even 50 per cent of his
monthly targets. The superintending engineers will
furnish a consolidated fortnightly report of their
circles and the Zonal Chief Engineers also shall
ensure that all their officers achieve the targets set to
them by the management.The General Manager/HR
has been designated as nodal authority to monitor
performance against targets who will take prompt
action with regard to monitoring the target and issue
of appreciation letters/show cause notices/charge
sheets/ punishments. The monthly performance
targets will come into effect from December I, 2006.
st
Monthly Performance Targets for Supervisory Staff
The DHBVN management has issued instructions to its
XENs in operation wing to ensure 100 per cent metering in
one village per week. An XEN will take new connection file
with him, get meter and material drawn through his own
office staff and get installed through contractor or staff. The
Superintending Engineers (Operation) will see that the
instructions are complied meticulously and will furnish
weekly report.
MINIMUM WEEKLY ACTIVITIES OF XENs (OP)
3
4
F.C. & P.S reviews operation activities of DHBVN & UHBVN
The Dakshin Haryana Bijli Vitran Nigam (DHBVN) has
selected 120 villages in its area (20 villages in each operation
circle area) under the first phase of its campaign for
renovation and modernization of power distribution system.
It was disclosed in a meeting for reviewing operation
activities of the Nigam held in the Conference Hall ofVidyut
Sadan at Hisar on November 11 last. Mr. Ashok Lavasa,
Financial Commissioner and Principal Secretary to Govt. of
Haryana, Power Department chaired the meeting. Lt. Gen.
(Retd.) Onkar S. Lohchab, Chairman, Haryana Power
Transmission and Distribution Corporations and Mr.
Vijayendra Kumar,Managing Director,DHBVN attended the
meeting alongwith all officers of the rank of Superintending
Engineer and above.
For renovation of the power distribution system, the
Nigam is setting up additional transformers as per
requirement, replacing old conductor and iron poles and
realigning & re-erecting the distribution lines in a way that
maximum consumers get their supply from independent
service cables. The Aerial Bunched Cables (ABC) or the
Armored cables are being used for replacing old service
cables and the meters are being shifting out side the
premises of the consumers so that the consumers are
relieved from the responsibility of meters and cuts in service
cables.
Addressing the officers, Mr. Lavasa said that demand
side management should be given utmost importance by the
officers for reliable power supply in the state. Besides this,
check of pilferage of power and unauthorized extension of
load,reduction in technical line losses by way of strengthening
power distribution system and rational and optimum use of
electricity by adopting measures for energy conservation
would help improve quality of power supply in the state.
He directed the officers to serve the consumers with
dedication. Officials should not highlight problems to seniors
in exaggerated manner but should strive hard to solve them.
He asked them to make consistent efforts for
recovery of defaulting amount particularly that is
pending toward the disconnected consumers.
So as to bring administrative efficiency in the
Nigam’s working, he directed the officers to
decide a charge sheet involving minor penalty
with in 45 days and involving major punishment
with in 120 days.
Mr. Lavasa said that there was a wide scope
for energy conservation in Haryana and the
electricity officers can prove to be most effective
on this front.They should interact with the people
and educate them about conservation of
electricity and necessity of its optimum use. He
asked the officers to make a habit of informing
the people in advance, as far as possible, about
power cuts,particularly the scheduled cuts.
Speaking on the occasion, Lt. Gen. (Retd.) Onkar S.
Lohchab emphasized the necessity of acceleration of speed
of releasing connections. In villages, camps should be
organized to give on the spot connections so that all users are
connected to the distribution system in authorized manner.
Mr.Vijayendra Kumar apprised the officers about on going
development plans of DHBVN.
Addressing a meeting of officers of the Uttar Haryana
Bijli Vitran Nigam (UHBVN) on November 2, Mr Ashok
Lavasa directed them to replace all defective meters within
four months so as to minimize consumer complaints.
He said that to maintain good relations with consumers,
the Nigams should ensure that the sub-divisional officers
make frequent field visits and have direct interaction with
t h e m .
Mr Lavasa observed that the consumers are generally not
aware abut timings of supply restrictions and asked the
officers to ensure timely dissemination of information of
scheduled power regulations.
Meeting with UHBVN officers
5
heavily overloaded feeders for rehabilitation. Lt. Gen.
(Retd.) O.S. Lohchab, Chairman, Haryana Power Utilities said
that the meter reading, bill distribution, bill collection, etc. has
been assigned to ex-servicemen in a large number of sub
divisions. The field staff has been directed to hold ‘open
darbars’ in villages to provide on the spot domestic
connections to the applicants and redress their
grievances.
Mr A.K. Singh, Managing Director, UHBVN
apprised the FC & PS about development activities in
progress in the aea of UHBVN and said that the
Nigam has started the process of setting up forty new
33 KV substations.While capacity of eighteen existing
33 KV substations would be augmented during the
current year.The Government of India has sanctioned
Rs. 48.48 crore schemes under the Rajiv Gandhi
Grameen Vidyutikaran Yojna (RGGVY). The schemes
have been sanctioned to carry out various
development works in Rohtak, Sonipat, Karnal &
Panipat districts. The Nigam has also sent Rs. 119
crore schemes for approval under the RGGVY. He
assured that all possible efforts would be made to
ensure full consumer satisfaction by the Nigam staff.
ABSTRACT OF TOTAL CORPORATE STAFF
(Bangalore Electricity Supply Company Limited)
1. Chief Engineer El., 1
2. Chief Controller 1
3. Superintending Engineer El., 2+1
4. Controller 2
5. Executive Engineer El., 11
6. Dy.Controller ofAccounts 3
7. Asst.Executive Engineer El., 26
8. Asst.Executive Engineer,Civil 1
9. Accounts Officer 15
10. Asst.Accounts Officer 8
11. Jr.Engineer El., 1
12. Sr.Assistant 7
13. Assistant/Jr.Assistant 37
14. Personcretary 5
15. Sr.PersonnelAssistant 5
16. Driver Grade I 4
17. Driver Grade II 1
18. OA Grade I 5
TOTAL 135
1. Required number of office attenders is out sourced.
2. Full requirement of drivers has not been shown since it is proposed to out
source the vehicles.
3. Assistants and Jr.Assistants are shown as common to have flexibility to place
them at the appropriate posts depending on the availability of Assistants/Jr.
Assistants.
4. Jr. Personnel Assistants/Typists are not shown as it is proposed to our source
the activity.5. Section wise allocation of supporting staff is to be made separately.
Sl.No. Designation Total Posts
Note:
OBITUARYOBITUARYShri Shamsher Singh Sangwan
Sub Divisional Officer,Operation Sub Division, Gurgaon
passed away in a roadaccident at Bhiwani onNovember 11 last. The
DHBVN officials held amourning meeting outside
Vidyut Sadan at Vidyut Nagar, Hisar onNovember 13 last and paid homage by
keeping two minutes silence. TheManaging Director, Mr. VijayenderaKumar termed it a loss to DHBVN.
6
Shri Kamal Chander Kaushik,UDC M&P Division,
Haryana Vidyut Prasaran Nigam
passed away on November 21 last.
Employees of Haryana Power Utilities
paid homage to the departed soul.
Shri Rajbir SinghJ.E. Civil Works Divn. HVPNL,
Hisar passed away in an accidenton 18th Nov., 06 Employees ofHaryana Power Utilities paidhomage to the departed soul.
BESCOM
The Haryana Bijli Vitran Nigams, like any other state
electricity boards in the country, have been afflicted with
huge recurring losses for a long time. In order to salvage the
Nigam from the quagmire, the Hon’ble Chief Minister Mr.
Bhupinder Singh Hooda on assumption of charge
announced a waiver of Rs.1600 crores. It was a historic and
courageous decision aimed at helping the consumers with
colossal pending bills and willing to clear subsequent
running bills. About six lakh consumers, mostly villagers,
have benefited immensely from the scheme.
However, the persistent problem of recurring losses
continues unabated. It was under these circumstances that
the Haryana Ex- Services League (HESL) was called upon to
take on the responsibility of inter-alia electric meter reading,
bill distribution and cash collection,etc for Dakshin Haryana
Bijli Vitran Nigam (DHBVN).The League took the call as a
challenge and named the operation “Project FATEH” with
mission- “CONSUMERS SMILE, LOSSES REDUCTION
AND REVENUE INCREASE’. They organized themselves
accordingly for the road map with resolve “Perform or
Perish” and commenced the work in September, 2005
mainly in rural areas of districts Mahendragarh and
Gurgaon. The Ex-Servicemen (ESM) were imparted
orientation training to understand and assimilate the
intricacies of job required of them. Personnel from the
Nigam were Co-opted for the required training.
The ESM soon revealed their commitment and sincerity
to the public through their deeds. They brought out that
there were only 50 per cent to 60 per cent legitimate
connections and the balance were stealing electricity
through illegal means like ‘ Kundi-Connections. Only about
75 per cent consumers were paying their bills regularly.The
President HESL and his team including Nodal Officers,
Supervisors, Field officers and Field Assistants beseeched
Panchayats and motivated the consumers to desist from
stealing electricity.
They were explained the benefits of coming clean.Their
affable approach and persuasive skills soon started showing
results.The monthly revenue collection of DHBVN soared
from average Rs. 140 crores to 200 crores. Theft of
electricity and transmission losses also declined. In view of
their better performance, the recovery of permanently
disconnected connections (PDCO) has been handed over to
the League.The most singular achievement, however, has
been the CONSUMERS’ SATISFACTION.They are receiving
absolutely hassle free services from the ESM.They do not
have to travel to the Nigam office to pay their bills as the
payment is collected by the Assistant Field Officers at their
door steps. Preparation of documents and fixing of new
meters where required are done by the ESM themselves. It
saves the consumers their valuable time, labour,money and
long queues. Furthermore, they have been assured that
villages having more than 98 per cent legal connections with
regular payments will be rewarded with uninterrupted
power supply and replacement of old transmission lines and
electric poles including addition of higher capacity
transformers. The assurances have galvanized them in
extending willing cooperation. It would not have been
possible but for intimate and fullest cooperation of DHBVN,
specially the senior officials.
Seeing the excellent success of project “FATEH”, the
Nigam has extended the area of coverage for the League.As
on date, 96 sub divisions out of total 116 sub divisions of
DHBVN have been given to HESL through agreement
between SE(OP) and Nodal Officer in each district. The
Nigam has also given other increase in revenue linked-
incentives.
It is not only Nigam which has benefited by the
innovative project. The consumers at large have been
benefited and we really see a smile on their face during our
village contact programme.In return of their dedicated hard
work and unflinching honesty, the ESM are being rewarded
with reasonable honorarium. Because of our hall mark of
perform or perish 136 erring ESMs have been relieved of
their job.
The responsibility undertaken by the HESL and the
results have been received well in other states.The move is
all set to gather momentum.The all round improvement has
vindicated the decision of the Hon’ble Chief Minister in
entrusting his faith in integrity, honesty, dedication and
hardworking nature of Ex-Servicemen of Haryana
ascribing the responsibility of HESL.However,there is much
more to be achieved as only a beginning has been made in
the right direction.We are sure to scale new heights with co-
operation of consumers, Nigam staff and inspiring
guidance from the management. TOGATHER WE CAN
ANDWEWILL DO IT.
Haryana ex-servicemen IN SERVICE OF HARYANA BIJLI VITRAN NIGAMSHaryana ex-servicemen IN SERVICE OF HARYANA BIJLI VITRAN NIGAMSRKS Gulia. Brig, President, HESL
7
8
Anil Kumar SharmaAEE, Planning Cell
A. BACKGROUND
B. PROPOSED PROCESS
C. FUNCTIONING
Customer service is the key word now a days.All utilities inthe country are taking steps to improve customer service.Theconcept of CRM-customer relationship management- is nowbeing implemented in power utilities for resolution of consumercomplaints with regard to billing,metering and new connections.Consumers have to encounter diverse difficulties in getting theirgenuine grievances redressed expeditiously and in an effectivemanner. Sometimes the innocent consumers fall prey to somedishonest and corrupt touts and utilitiy personnel.This leads toexploitation of the consumers at the hands of such elements.TheNigam is committed to provide better and timely service to itsesteemed consumers. Under the prevailing circumstances theimage of the Nigam is certainly at stake.
The general complaints of the consumers relating to billingand metering are enumerated as below:-
1. Non-Recording of Correct Meter Reading due to onereason or another.
2. Charging of Units in case of Defective Meters.3. Showing N/F/D Codes in the Bills improperly.4. Non-Posting of the Payments of the Bills made by the
Consumers to their accounts in the relevant ledgersdue to non submission of stubs by Bank/Post Offices intime or otherwise.
5. Non sending of Advise to the computerized billgenerating agencies on a/c of adjustments/Correctionof Bills etc by the SDO office Staff internally orothewise.
The travails of the consumer start right from receipts of thebills. In case of any kind of shortcomings/mistakes in the bills, theconsumers have to rush to the office to the concerend SubDivisional Officer for getting their bills corrected. When theconsumers reach the S/Divn., generally the Sub-DivisionalOfficers are not found readily available in their offices. Due toexigencies of field work and other multifarious activities likeattending of court cases or many other unavoidable reasons theSub Divisional Offices are found available sometimes, the dealingofficials might not be available in the office. Consequently, theconsumers have to wait for considerable longer periods ingetting their genuine grievances redressed. In such cases,sometimes the consumers are trapped either by some dishonestpersons or their agents. In this manner the grievances of theconsumers instead of being redressed get aggravated.All thesefactors apart from causing resentment among the consumers onaccount of non-correction of their bills also results in to increasein defaulting amount.
Apart from this the impact of Power Sector Reformsinitiated some 5 year ago is still not visible to the ordinaryconsumer who continues to feel harassed in getting hisapplication for a new connection/Meter change processed. Eventhe State Government has taken various customer servicemeasures like E-Disha and Revenue Record Computerisation.
In order to provide better and expeditious services toconsumers and to check activities of dishonest and corruptelements, it has been proposed that an independent CustomerCare Center be established in DHBVN in each districtheadquarter in the first phase, directly under the control of
SE/Operations which will be equipped with high level ofcomputerisation so as to achieve the Distribution Systemoperating standards specified by the Haryana ElectricityRegulatory Commission.With this step, not only the processeswill be streamlized but the utility shall also be able to providedefinite time frames for resolution of customer issues.
Pursuant to Clause 21.2 of Distribution and RetailSupply license, every consumer has a right to expect from thelicensee certain minimum level of service.Since the consumers ofDHBVNL are facing problems regarding correction of bills,Replacement of Meter and other issues in the present setup so ithas been decided that a Customer Care Center be created atDistrict Head Quarters for redressal of consumers grievances inrespect of the following issues:-
1. Correction of wrong bills2. Correction of wrong readings recorded3. Replacement of defective meters.4. Dis-connection/Re-connection of services.5. Voltage fluctuation/variation due to various reasons.6. Failure/restoration of supply due to system constraints7. O b t a i n i n g n ew e l e c t r i c c o n n e c t i o n o r
extension/reduction of load.8. Any other Misc.job relating to electricity utility.DHBVNL wishes to ensure complete customer satisfaction
by providing services as per the standards specified through.i) Providing of single window service with the creation of
interface between customer and utility.ii) High standards of customer service.iii) Optimum uses of technical and human resources.iv) Improving the customer service through opening of any
time payment KIOSKS counter.v) Ample stock of Meters and Materials.vi) Educating the Staff to bring about an attitudinal change
to respond courteously to customers complaints.vii) Creation of Better ambiance and facilities to enable the
customers to be comfortable and lodge theircomplaints at ease.
For setting up of Customer Care Centers and itsfunctioning,the following procedures shall be adopted:
1. All type of complaints from the urban consumers shallbe received/collected at these Customer Care sub-divisions andproper acknowledgement shall be issued to the consumersindicating a specified time frame for attending his/her complaints.
2. The consumer complaints so received by the CustomerCare Sub Division shall be handed over to the field staff for takingaction in a time bound manner and reporting back to theCustomer Care Sub Division to appraise the complainantregarding his complaint by the scheduled time which was given tothe consumer at the time of receipt of his/her complaint. Thetime scheduled for attending the different types of complaints hasalready been decided and circulated by the Nigam under theComplaint Handling Procedure relating to distribution and retailsupply keeping in view the direction of the Haryana ElectricityRegulatory Commission.
3. Proper sitting place for the staff and for the consumers
9
alongwith Drinking Water and Toilet facilities shall also beprovided.
4. All the revenue staff at the Distrcit Head Quarterscovering the Urban Consumers shall work under the CCC forspeedy and efficient redressal of complaints as per the time framelaid by HERC.
5. To maintain proper transparency in the functioning,closed circuit camera shall be installed for public as well asDHBVNL employees.
6. Separate counters shall be created for receipts ofcomplaints, acceptance of new connection files and for supply ofinformation to the complainants with a full- computerized setup.
The proposed functioning process envisages the
establishments of following computerized software modules atcustomer care center:
i) Complain handlingii) Connection Managementiii) Revenue Managementiv) EnergyAuditingv) RevenueAccountingAll these software modules will keep a track of various
activities involved in the process at various levels for theinformation of the consumer as also for generating regular MISReports for the information which will bring promptness andtransparency in the various processes proposed to be initiated atCCC.
1. Interruption Failureof Power Supply
2. VoltageVariation
3. Scheduled Outage/Load Shedding
4. Metering5. Billing6. Disconnection7. Reconnection
8. New ConnectionEOL
Category Issue of DemandNotice
Release of connectionafter receipt of valid
test report
9 Miscellaneous
1) In case of normal fuse off calls:(a) Within 4 hours in towns & cities(b) Within 8 hours in rural areas
2) In case of Line Break Down:(a) Within 8 hours in towns & cities(b) Within 16 hours in rural areas
3) In case of DistributionTransformer Failure:(a) Within 24 hours in towns & cities(b) Within 48 hours in rural areas
4) In case of Major Failure involving PowerTransformers (33KV & above):-Within 7 days
1) Within 4 hours in case of local problems2) Within 60 days in case of inadequacy of LT Distribution System.3) Within 180 days in case of deficiency in the H.T.Distribution System
1) Not to exceed 8 hours on any day2) Recurring load shedding not to excess 4 hours in a day over a consecutive period of 4 hours.3) Redressal within 72 hours
Defective/Burnt meter to be replaced with 7 daysResolution of Dispute within 7 daysWithin 6 hoursWithin 6 hours
a) Domestic/Commerciali) if extn.of system required 10 working days 15 working daysii) If extn.of system not required 4 working days 4 working days
b) Industrial connection upto 50 KW 1 month 1 monthc) Industrial connection for loads above 50 KW 2 Months 1 monthd) Agricultureal connnection 2 months 1 month
i) Involving LT line only 3 months 2 monthsii) Involving 11 KV works
Within 10 working days
Note:- Issue of Demand Notice is subject to technical and economicfeasibility
The escalation process shall be inbuilt within the system and the pendencyshall escalate automatically after the target date.
In case the problem is not resolved with the time specified, the sonsumermay lodge the complaint with the Executive Engineer concerned and further toSE/OP concerned. The complaints so lodged shall be acknowledged andremedial action shall be taken without any delay.
Data for the period of21.8.06 to 29.11.06
CCC, HisarTotal complaint registered: 5239Action taken: 4780Pending: 449
D. TIME LIMIT FOR RENDERING SERVICETO CONSUMERSS.No.
Time Limit for Rendering Service
10
Tech-TonicTech-Tonic
Standard
Nominal
Copper
Sq.mmCode
word Aluminum
Dia of
complete
Cable in
mm
No. Sttrands/
Strand
Dia in mm
Current in Amps
forTemp.
Rise in °CApprox.
Ultimate
Strength
Approx.
Resistance
at 20°C
Ohms
13 Squirrel 6.33 6/2.11 1/2.11 70 97 971 1.374
(1.403)
20 Weasel 7.77 6/2.59 1/2.59 100 123 113 0.9116
(0.9352)
30 Rabbit 10.05 6/3.35 1/3.35 148 183 1864 0.5449
(0.5560)
55 Cat 13.50 6/4.50 1/4.50 229 285 3316 0.3020
65 Dog 14.15 6/4.72 6/4.57 254 311 3311 0.2745
(0.2810)
80 Owl 16.09 6/5.37 7/1.785 315 378 4325 0.212
80 Coyote 15.89 26/2.25 7/1.90 286 367 4645 0.2214
80 Partridge 16.29 26/2.572 7/2.002 358 445 5100 0.213
95 Wolf 18.13 30/2.59 7/2.79 343 423 6875 0.1844
(0.1884)
110 Lynx 19.53 30/2.79 7/2.79 385 475 7945 0.1589
130 Panther 21.00 30/3.00 7/3.00 427 526 9097 0.1375
(0.1400)
253 Kundha 26.80 42/3.495 7/1.94 696 863 9548 0.07434
(0.07359)
260 Zebra 28.62 54/3.18 7/3.18 780 890 13245 0.06723
(0.06915)
260 Deer 29.89 30/4.27 7/4.27 726 896 18190 0.06786
260 Drake 28.14 26/4.442 7/3.454 710 875 14175 0.0715
325 Moose 31.77 54/3.53 7/3.53 830 1028 16250 0.05517
(0.05633)
500 Falcon 39.24 54/4.359 19/2.616 1150 1410 25447 0.0358
[Owing tothe difficulties in getting EC grade aluminumof higher conductivity in India, the IS 398 do not fall inline with the international Standards.The
figures indicated in brackets are the resistance values specified in IS 398 (part II) for the conductors covered in the Insdian Standards.All the rest are
taken from the conductor manufactures catalogues as qucted by them from the respective standards]
Current Carrying
Calculated Overall Approx Resistance Capacity in Amps Approx
Sl. Eq.ACSR Al.Area diameter Stranding of wires U.T.S. in Ohms at for conductor Wt Kg/
No. Code (Sq.mm) (mm) and dia (nm) (Kg.) 20°C temperature at Km
65°C 75°C
1 Squirrel 24.0 4.47 7/2.09 685 1.37 97 116 66
2 Weasel 36.0 6.27 7/2.56 1024 0.913 124 150 99
3 Rabbit 50.2 7.68 7/3.31 1715 0.5465 170 207 165
4 Wolf 180.2 17.43 37/2.49 5125 0.184 332 409 496
5 Panther 241.0 20.16 37/2.88 6882 0.1375 397 490 664
6 Moose 603.7 31.95 61/3.55 16295 0.05502 686 862 656
Note:The following data has been assumed in calculation of current carrying capacities:-
a) AmbientTemperature................................. 40 deg C
b) Solar absorption constant........................... 0.5
c) Emissivity constant..................................... 0.5
d) Solar rediation............................................ 985W/Sq.M.
e) Winde velocity............................................. 2200 M/Hr.
) Height......................................................... M.S.L.
The electrical Resistance of the above conductors at other temperature can be found out from the following equation:-
R = R [1+ (T-20)] = Constant mass temperature coefficientof resitance
R = Resistance at 20°C = 0.004 for A.C.S.R. conductors
R = Resistance atT°C = 0.0036 for A.A.A.C conductors
= temperature in degree centigrade at which the resistance is required.
20
20
1
¥ ¥
Current Carrying Capacity of Bare Steel Cored Aluminum Conductors
11
COMMERCIAL CIRCULARSCOMMERCIAL CIRCULARS
The Dakshin Haryana BijliVitran Nigam has reduced
the rate of tariff for Horticulture and Fishery categories of
consumers from 428 paisa per unit to 200 paisa per unit
with effect from first November, 2006 (The Haryana
Day).
As per policy of the Nigam, all such connections shall
be released on metered supply. For becoming eligible for
Horticulture connections, there should be horticulture
activity over not less than one hectare land.While to be
eligible for fishery connections, consumer should have a
pond of not less than one acre for carrying out fishery
activities.
The revised rates are exclusive of Electricity Duty and
Municipal tax.
Meanwhile, the Haryana Electricity Regulatory
Commission (HERC) has allowed creation of Bulk
Domestic Category at an effective tariff rate of Rs. 3.50
per unit on 11 KV pressure of supply in addition to the
present bulk supply tariff which shall now be applicable on
bulk non-domestic category of consumers and called Non-
domestic supply tariff.
To become eligible for bulk domestic category of tariff,
a colony/group housing society should have minimum 70
KW load and should have got its plan sanctioned from the
Nigam. At least 85 per cent of the connected load should
be of residential and domestic use and rest 15 per cent
can be used for common facilities. No industrial activity
shall be permitted. A single point connection shall be
provided at the HT (11 KV) level (or higher) and further
distribution shall be owned and managed by the
colony/GHS.The colony should have single entry point for
ingress and egress.The tariff rates are exclusive of fuel
surcharge adjustment,electricity duty and municipal tax.
This change is also effective from the Haryana Day i.e.
Novemmber1, 2006 and shall be applicable to the
existing domestic bulk supply connection which were
released under bulk domestic category.
Residents of such colonies/GHSs have the right to
demand individual connections.However, balancing rights
with duties, such consumer is duty bound to provide direct
and unhindered access to the employee of the Nigam to
the consumer meter for inspection, recording energy data
or otherwise or for carrying out any testing/repair, etc. in
the absence of this, it shall be mandatory for such group of
consumers to obtain bulk supply connection.
TARIFF FOR HORTICULTURE, FISHERIES AND BLOCK DOMESTIC CATEGORY REDUCED
DEMAND NOTICES TO AGRICULTURE
APPLICANTS UP-TO-DATEKeeping in view the less pendency of applications for
release of tube well connections, the Dakshin Haryana Bijli Vitran
Nigam has decided to issue demand notices to all farmer applicants
up to date.
To accelerate the pace of releasing tube well connections,
the field officers have been directed to get the work executed on
turn key basis for which powers have already been delegated to
them.
Henceforth, not more than 15 tube well applications for
execution of work on turn key basis, shall be kept pending under
any sub- division at any time, in respect of those applicants who
have deposited complete charges.
The Dakshin Haryana Bijli Vitran Nigam (DHBVN) and
the Uttar Haryana BijliVitran Nigam (UHBVN) have decided
to give one more chance to defaulter consumers for joining the
electricity bill arrear waiver scheme up to December 31,2006
The defaulter consumers, who could not avail the
electricity bill arrear waiver scheme, can join the scheme by
making payment of their current bills issued from June, 2005.
No surcharge would be levied on the bills.But they will have to
pay Rs.180 as a late entry fee.The waiver scheme is meant for
domestic and agricultural consumers in villages.
The facility of reconnection of permanently disconnected
connections would also be available up to December 31 under
the waiver scheme. Under the scheme, permanently
disconnected domestic and agricultural consumers of rural
area, who were defaulters as on June 16, 2005, can apply for
reconnection by depositing advance consumption deposit
(ACD), meter cost and reconnection fees. They will not be
charged minimum monthly charges for the period of
disconnection prior to June 16.
In case of tubewell connection,a fee of only Rs.1000/- for
disconnected consumer for less than six months period and
only Rs.2000/- where the period of disconnection is more than
6 months will be charged. Where the High Tension/Low
Tension (HT/LT) lines are required to be erected, the
reconnection shall be allowed by charging only 50 per cent of
the cost of erection of the lines. Rest of the 50 per cent cost
would be borne by the distribution corporations.The cost of
augmentation of transformer or installation of new
transformer would be borne by the Nigams.
Such disconnected consumers are allowed to get benefit
of waiver of arrears of electricity bills standing against them in
case they come forward for reconnection of their disconnected
connections.
Arrear Waiver Scheme extended
1212
Division wise A.T.&C. losses at a glance and target to achieve
27.48
23.62
22.27
1. Faridabad 22.82 20.00 16.41
2. Old Faridabad 32.32 20.00 24.44
3. Ballabgarh 26.72 20.00 16.24
5. Palwal 53.41 35.00 51.44
1. City Gurgoan 25.42 20.00 26.92
2. S/U Gurgoan 19.08 20.00 13.70
3. Manesar / OCC 25.88 15.00 15.36
4. Sohna 54.74 35.00 32.45
5. Nuh - 35.00 81.60
1. Narnaul 42.66 35.00 60.09
2. Mahendergarh 66.81 35.00 78.37
3. Rewari 56.64 30.00 59.87
4. Dharuhera 24.63 25.00 21.08
1. City Bhiwani 63.88 30.00 60.28
2. S/U Bhiwani 71.32 35.00 74.43
3. Charkhi Dadri 73.28 35.00 72.91
1. Hisar-1 19.14 15.00 18.04
2. Hisar-II 51.50 30.00 49.86
3. Hansi 71.73 35.00 77.36
4. Tohana 47.65 35.00 46.80
5. Fatehabad 40.41 35.00 37.56
1. City Sirsa 31.17 25.00 31.72
2. S/U Sirsa 27.58 25.00 31.11
3. Dabwali 31.01 25.00 40.50
Delhi Zone 30.85 25.00
31.27 25.00
25.21 22.00
48.35 35.00 55.84
Hisar Zone 49.97 35.00 50.80
67.18 35.00 66.97
43.78 35.00 45.04
29.35 25.00 32.96
%Age ATC Month-wise %age ATC
Sr. Name of losses during Targeted %age losses
No. Division FY 2005-2006 ATC losses during
2006-07 September 2006
FAR
IDA
BA
DFA
RID
AB
AD
GU
RG
AO
NG
UR
GA
ON
NA
RN
AU
LN
AR
NA
UL
BH
IWA
NI
BH
IWA
NI
HIS
AR
HIS
AR
SIR
SASI
RSA
DHBVN 30.00 28.00 38.45
13
Sr.
No.Nature of Service Standard (indicating
Maximum time limit for
rendering service)
Amount of
Compensation
payable to
affected
consumer
Manner
of
pament
Automatic
Automatic
Rs. 100 for eachday of delaysubject to amaximum of Rs.3000/-
Rs. 200 in eachcase of default.
VoltagevariationsLT= +/= 6 %
HV= +6 %&
9%EHV=+10%&-12.5%
Where noexpansion ofnetwork isinvolved
whereupgradation ofLT distributionsystem isrequired
Whereupgradation ofHigh Tension/EHTdistributionsystem isrequired
Opening ofneutral andneutral voltageexceeding 2%of supplyvoltage.
Rs. 100 in eachcase of default
Rs. 100 per day orpart thereof ineach case ofdefault to eachaffected consumersubject to amaximum of Rs.3000/-
Rs. 100 in eachcase of default
Inspect andcheckcorrectness
Replaceslow/fastmeters
Replacecreeping orstuck meters
Replace burntmeters if causenot attributableto consumer
Metercomplaints
Within 4 hrs.in cities &towns & 8hrs. in ruralarea
Within 60days
Within 180days
Within 4 hour
Within 2 hrs.of receipt ofcomplaint,complaintantshall beinformedabout thelikely time tobe taken forredressal ofcomplaint
Within 7 days of receipt ofmeter testing fee
Within 7 days of its being soestablished on checking.
Within 7 days of it being soestablished on checking.
Within 7 days of receipt ofcomplaint
7
8
DHBVN's STANDARDS OF PERFORMANCEDHBVN's STANDARDS OF PERFORMANCE
The Dakshin Haryana Bijli Vitran Nigam (DHBVN)
has introducedVoluntary Disclosure Scheme (V.D.S.) for
declaration of unauthorized extension of load. The
scheme would remain operational up to December 15,
2006.
The VDS is meant for the consumers of the
categories of domestic, non-domestic and agriculture in
rural as well as urban areas and will prove to be golden
opportunity for getting regularized the irregularities
committed by them,without paying any penalty.
Owing to scanty rains during last few years and
increased area under the crop of paddy, the
underground water table has gone considerably down
compelling the farmers to augment the capacity of
electric motors at their tubewells. A large number of
farmers adopt way to extend the load without any
intimation to the offices of DHBVN. Such unauthorized
extension of load is liable for penalty at the rate of
Rs.1500/- per BHP in case of flat rate tubewell and at
the rate of Rs.1000/- per BHP in case of metered
tubewells. While under V.D.S. no penalty would be
charged for regularizing the unauthorized extension of
load. The farmers are to deposit the Advance
Consumption Deposit (A.C.D.) only.
Farmers may declare their unauthorized extension
of load on the application and agreement form (A & A
Form) alongwith revised Test Report and Advance
Consumption Deposit in respective office of Sub
Divisional Officer of the Nigam.They are not required to
submit any fresh terms & conditions and affidavit.
The extension of load would be regularized with the
existing capacity of the power supply system.However, if
the existing system was not able to take up the load then
the Nigam would augment the capacity of the existing
system,including transformer,at its own cost.
The domestic and non-domestic consumers, for
extending the load up to 20 kilowatt under V.D.S.
scheme, need not to submit any test report.They may
declare their unauthorized extension of load on A & A
form by depositing Advance Consumption Deposit
(ACD). No penalty would be imposed on them for
regularizing the declared load.
DHBVN launches VDS for unauthorized extension of load
14
An electricity supply company (ESCOM) is a service
provider to its customers over a defined area which could
include an entire state.In order to enhance its performance,
it has to prepare or develop a business plan spanning next
4-5 years.For this purpose, it is necessary for a company to
understand the business environment in its territory,set out
its vision/goals in accordance with the business
expectations of its stake holders.
The business environment includes the factors
concerning internal activities/affairs of the company such
as system input, ATC losses, cost of power purchased,
growth rate of sale of power , revenue assessment and
collection efficiency etc., level of receivables vis-à-vis
payables,projections regarding expenditure and position of
cross subsidies. For achievement of desired performance
levels, the performance indicators with regard to above
activities have to be identified at sub divisional level and
targets fixed.
Other factors that draft the business plan of an
electricity supply utility are the factors beyond its control
and internal administration like policies of state/union govt.
on regulation of supply to agriculture sector/rural area
coupled with capital investment for infrastructure
i m p r o v e m e n t s u c h a s e l e c t r i f i c a t i o n o f
villages/hamlets/basis and release of connection for
tubewells, AP tariff regularization of unauthorised/kundi
connections and writing off of electricity dues of farmers.
Outside factors also include the compliance to the
directions issued by the SERC (State Electricity Regulatory
Commission) on various issues like improvement in quality
of service, damage rate to distribution transformers,
allocation of funds for improvement of transmission &
distribution system,etc. The compliance to various codes &
standards, provisions of Electricity Act- 2003 and other
policy changes also carry an impact on the business
activity of an ESCOM.
The objectives/goals of the ESCOM should be to set
and achieve the best standards in customer service, best
utilization of material & human resources and to formulate
& implement the practices in construction & maintenance
of distribution network that may be best as compared to its
contemporaries.
These objectives can be achieved through sincere &
prompt efforts to attend/resolve the consumer
grievances/complaints to their satisfaction; continued
improvement in the standards of operation & maintenance
of the distribution infrastructure and in new project
planning & implementation, human resources
development suited to the present day requirements of
team spirit, accountability, excellence in experience &
knowledge, etc; formulation/implementation of customer
friendly but commercially/ financially viable to the interests
of the company.
AN ESCOM BUSINESS PLAN Er. Balbir Singh
15
The Government of Haryana has earmarked a sum of
Rs. 18,178 crore to strengthen power generation,
transmission and distribution system in the state during the
11 five year Plan period.
It was stated by Mr. Bhupinder Singh Hooda, Chief
Minister, Haryana on November 23 last after laying
foundation stone of Rs. 5 Crore ‘Rajiv Gandhi Vidyut
Bhawan’to be constructed by the Uttar Haryana BijliVitran
Nigam at Rohtak. He said that the government has given
highest priority to the power sector with an aim of
supplying 22 to 24 hour power to the consumers after the
next three years.
The government is all set to add 4000 to 5000 MW
installed power generation capacity during next 36months.
A team of the government of India officers, NTPC officers
and the Haryana Power Generation Corporation officers
visited the site at Jhajjar for the 1500MW thermal plant.
The state would get 750MW from this project.
The ‘Rajiv GandhiVidyut Bhawan’will be constructed in
the heart of the town with in 18 months.The building will
have all modern facilities and energy conservation devices.
The offices of Chief Engineer, Superintending Engineer,
Executive Engineer Sub-Urban Divn, S.D.O Op, S.D.O
Const. & S.D.O Civil Works would be shifted in the new
building.
The electricity bill generation of domestic, non-
domestic & industrial (LT/HT) consumers will be started
here.The cash collection centers shall be opened for the
convenience of electricity consumers. The consumers’
grievances will be redressed from S.D.O level to Chief
Engineer (Op) level here.
Mr.Deepender Hooda,MP,Mr.Shadi Lal Batra,MLA,Lt.
General (Retd.) O.S.Lohchab, Chairman, Haryana Power
Utilities,Mr.A.K. Singh,MD,U.H.B.V.N.& senior officers of
district administration were present on the occasion.
th
Government earmarks Rs. 18178 crores for power sector
Chief Minister, Sh. Bhupinder Singh Hoodalays foundation stone of Rajiv GandhiVidyut
Bhawan at Rohtak
To avoid pendency of industrial connections, the
DHBVN has decided that no extension in the validity
period beyond three months for submission of test
report will be allowed to any industrial consumer. In
case of applicants to whom extension has already
been given beyond three months, a registered notice
would be served intimating that their extension period is
reduced up to one months from the date of issue of the
notice. Earlier, the period of validity of the demand notice
was being allowed up to six months, including normal
validity period.
NO EXTENSION INVALIDITY PERIOD OF DEMAND NOTICE
Capacity of 33 KV substation augmentedThe Dakshin Haryana Bijli Vitran Nigam (DHBVN) has
augmented the capacity of its 33 kV sub station, Dublana in district
Mahendragarh at a cost of Rs.35 lakh.
The capacity of the sub -station has been augmented by setting
up an additional transformer of 5 MVA capacity. Earlier, there was
only one transformer of 5 MVA capacity at the sub -station.With the
augmentation of capacity, 3100 electricity consumers of ten villages
surrounding Dublana will get benefit of improved voltage and
uninterrupted power supply.The villages are fed power through 11 kV
feeders Sarai, Khaspur, Sihma and Khatripur emanating from 33kv
sub station Dublana.
16
Employment of an employee on contract basis isautomatically terminated on completion of the contract periodand he is not eligible for any other benefit, as a regularemployee.
It is held by the Supreme Court on November 15 last in thecase of Karnataka Handloom Development Corporation v/sShri Mahadeva Rawal.
The Apex Court held that termination of contractemployee would not become an industrial dispute under theprovision of Industrial DisputeAct (IDA).The court said“when aperson enters a temporary employment and gets engagementas a contractual or casual worker and engagement is not basedon a proper selection, as recognized by relevant rules orprocedure, he is aware of the consequences of appointmentbeing temporary,casual or contractual in nature.
The employee on contract is not eligible to any otherbenefit as a regular employee and would be liable fortermination without any notice and with out payment of anycompensation. His appointment stands automaticallyterminated on completion of stipulated period.
However, the Apex Court pointed out, the employer, thus,only put an end to the contract, and it should not be termed asdismissal from service.
Court on contract employeeV.D. Kaushik
F.C. (Power), Mr.Ashok Lavasa, along with DHBVN Officers,taking a round of Consumer Care Centre, HISAR
In order to void prolonged litigation and to settle long
pending court cases, the Dakshin Haryana Bijli Vitran
Nigam (DHBVN) has offered to its consumers of domestic,
non-domestic, industrial and agriculture categories, an
attractive settlement scheme in Lok Adalats.The Nigam
has formulated the modalities to be adopted on behalf of
the Nigam while settling the disputed court cases in Lok
Adalats.
In the dispute on account of amount charged on
detection of theft of electricity, the consumer may be
reassessed for the period of six months as per average
consumption of same months of the preceding year or
average of last six months or last three months or
succeeding three months after installation of correct meter
alongwith concessional simple interest @ 12 per cent per
annum.In such cases,if FIR is registered but challan is yet to
be put up in the court, the Nigam would recommend
withdrawal of FIR.
In case disputes resulting out of M&P checking of
consumer meter,the cases may be settled in the LokAdalat
by charging for a maximum period of six month or from the
last date of checking which ever is less alongwith simple
interest @ 12 per cent on payable amount.
The cases of unauthorized extension of load of
domestic, non-domestic and high tension industrial
categories can be settled by charging the amount of
penalty alongwith simple interest @ 12 per cent per
annum.While such cases of low tension consumers and
agriculture consumers, dispute can be settled by charging
the amount of penalty already charged alongwith simple
interest @ 12 per cent per annum on the recoverable
amount.
In case, dispute has arisen on account of amount
charged as a result of audit,the chargeable amount may be
assessed for a period of six months, as per average
consumption of same months of preceding year or average
of last six month or last three months or succeeding three
month after installation of correct meter alongwith
concessional interest @ 12 pr cent per annum. The
amount to be settled should be maximum of any of the
three.The dispute on account of defective meters shall also
be settled as per disputes of audit cases.Any other cases
not covered by the classification, shall be dealt with
separately by the Superintending Engineer/Operation and
the decision shall be taken by the concerned Chief
Engineer(Operation) for settling the cases on the conveyed
parameters.
The sub divisional officer has been authorized to
represent the D.H.B.V.N . before the Lok Adalat. These
guide lines would not be applicable where the consumer
has deposited cent per cent of the assessed amount.
Madelities for settlement of disputes
in Lok adalats formulated
Basic First AidH
ealth
Health
17
Every year many accidents occur.With some care, they
can be prevented. In case an accident does happen you can
be on if you know first aid. Read each of the following
carefully. You will be able to give vital first aid if needed.
Remember to seek help from an adult IMMEDIATELY.
Do not move the casualty unnecessarily. Keep him
warm. Make a diagnosis, decide the treatment and treat.
Remember ABC of First Aid. See if his airways are clear, that
he is breathing,and his blood circulation is patent.
If it is failing, give artificial repiration- MOUTH to
MOUTH or MOUTH to NOSE.
Arrest the bleeding and protect the wound.Apply direct
or indirect pressure. Cover with a dressing, apply a pad firm
bandage.Elevate.Keep at rest.
IMMOBILISE it with a well padded stiff support
reaching the joints on either side.Apply bandages on either
side of site and at the joints on either side support.
A burn is caused by dry heat and a scald by moist heat
like stream, very hot water or oil. IMMEDIATELOY cool the
with cold water- for 15 mins. till pain subsides. DO NOT
break blisters, or apply anything on the burns. Cover with a
sterile or clean cloth,pad and bandage.Give fluids.
Sit him up facing the breeze and the head slightly
forward.Ask him to breath through the mouth and NOT to
bled the nose.Apply a cold compress over the nose.The soft
part of the nose may be pinched close with the fingers for
mins.Cold application on the back of the neck and forehead
may help.
Do not press the bag (of the sting). Use foreceps and
remove the sting.Apply cold or weak ammonia.
Wash with soap and plenty of water. Loose bandage
may be applied.Get quick medical aid.
Keep patient calm.Wash with plenty of water and soap.
DO NOT RUB hard.First apply a constrictive bandage on the
heart side of the bite. (Not to be applied continuously for
more than 20 mins.) Do not incise or attempt to suck the
wound.Get aid quickly.Try to identify the snake.
Lay him down and loosen the clothing around chest and
waist.Turn head to one side.The legs may be raised a little
DO NOT attempt ti give any solids or liquids. On recovery a
small quantity of a drink may be given and allowed to sine up
and move after rest.
If you are in doubt about the treatment DO NOT DO
anything.You may do more harm.
These are only hints. to be a good FIRST AIDER you can
do the first aid course conducted regularly by the St. John
Ambulance Association in all the States. Contact your State
Centre for details. Also join the Ambulance Brigade in your
State.
1. RESPIRATION:
2. BLEEDING:
3. FRACTURES:
4. BURNS AND SCALDS:
5. NOSE BLEEDING:
6. BEE STING:
7. ANIMAL BITES:
8. SNAKE BITES:
9. FAINTING:
10. GENERAL:
Foggy morning and wind chill
during winter season may be a good
excuse to say put in bed, but experts
say avoiding the walks may not be
good idea.
The people with supiratory or lung
problems, like asthma, chronic
pulmonary distructions or respiratory
infections or those with joint problmes
like arthritis need to exercise more in
winter.Walking increases joint modility
and deep breathing during exercises
clears the lungs.
But take care that:-
•Well-knit layer of clothing is worn,
multi-layers better.
• Baselayer should keep your
skindry. Cotton should not be used.
Underwear pieces like thermals in
harsh conditions.
• Insulating layer of clothes with
keep you warm and can be shed once
you warm up.A wind proof and water
resistnat jacket can be worn loosely.
• Pants of cotton and demim
should be avoided. Running pants or
lights made of synthetics.
• Accessories like hat, earband,
gloves,etc can be used.
• If the place of walking is met,
purchase a pairof water proof shoes.
After exercising, a long warm bath
will take away chill and relaymuseels.
A hot cup of tea will do you good.
Step out to beat cold
Awareness of the "cholesterol problem" is so high now that
most educated people know their cholesterol level better than their
salary level.However,there is much confusion about the significance
and implications of the various types of cholesterol and their levels
in the blood.
There are two types of cholesterol deposits in the body tissues-
one in the inner lining of arteries and over tendons and muscles is
very difficult to mobilise or destroy;whereas cholesterol deposited in
other organs such as liver,spleen is easily mobilised or metabolised.
Why do we call particular lipoprotein good or bad? Various
epidemiological studies have documented that those who have a
high amount of LDL with high proportion of
cholesterol get more atherosclerosis and
coronary artery disease (CAD),whereas those
with high amounts of HDL with high
apoproteinA and low cholesterol are protected
against CAD.
Though every tissue in the body can
produce cholesterol, only the liver can
metabolise or destroy it by converting it to bile
and excreting it to the intestines and into the
stools. It is hypothesised that the HDL particle
is the transport mechanism (the scavenger
lipoprotein) carrying cholesterol from everywhere incuding the
arterial walls to the liver to get it destroyed.
Dr. Norman Miller first proved this in a study from Tromso,
Norway,in 1975.Thus HDL came to be known as the good (friendly)
cholesterol.This has been corroborated in numerous studies.
The LDL is considered the ugly particle with harmful effects
leading to atherosclerosis, and coronary artery disease by oxidation
and entry into foam cells. These cells are the beginning of the
process of atherosclerosis.
Another particle called the lipoprotein (a) [Lp(a) is similar to
LDL in its composition of cholesterol and leads to accelerated
atherosclerosis. The apoprotein B in LDL is also considered
atherogenic when present in high levels.
The VLDL particle, present in high amounts in diabetics,
alcoholics, and obese people, has high triglyceride, which might not
be so harmful by itself unless associated with low HDL.This adverse
combination happens mostly in diabetics and obese people both of
which lead to increased incidence of CAD.
Good, bad and the ugly are descriptive layman's terms.Thus
the good is the HDL, the bad is the VLDL and the ugly is the LDL
particle. Some abnormalities of these lipoprotein metabolisms can
be genetic. Some people with such abnormalities may have
xanthelasma (a line of yellowish cholesterol deposits in the upper
eyelids) or xanthomas (small nodular painless swellings especially
on the elbows and knees and various other joints). People with this
subgroup of diseases also have higher incidence of atherosclerosis
and CAD.
These lipoproteins can be altered favourably by lifestyle
modifications (such as reducing saturated fat intake in the diet,
regular physical exercise,quitting smoking,alcohol),drugs and some
herbal medications like garlic and green tea.
Daily exercise for half on hour and quitting smoking will usually
increase the good HDL by 15-20 per cent within a few months.
Likewise reducing saturated fats (the kind that solidify in room
temperature) in the diet and increasing polyunsaturated fats, omega three
fatty acids can improve blood cholesterol pattern.
Reducing body weight and decreasing the intake of alcohol will also
result in increased HDL. Some claim that alcohol intake increase HDL,
which is not fully correct.HDL has various sub frations, not all of which are
good.Alcohol increases mostly HDL3,which is not beneficial as DHL2 over
which alcohol has no effect.
If,after 2-3 months of disciplined lifestyle modification,the blood levels
of cholesterol, triglyceride and HDL are still abnormal, the physician may
add drugs and or herbal medicines to achieve normal levels.
There are many types of drugs butthe most popular ones are the
fibrates, the statins and nicotinic acid.The effect of statins has been found
very good and side effects are very low.
Nicotinic acid and fibrates,in addition to
controlling abnormal lipoproteins, increase the HDL
significantly.However reducing LDL is more significant
with the statins.
There are many other beneficial effects also.They
help stabilise the vulnerable plaque inside the inner
layer of artery called intima, which is mostly
responsible for heart attacks). Statins are also
beneficial in acute heart attack.
Broadly, total cholesterol should be within the
range of 150-200 mg/dL.The LDL cholesterol should be below 90-100
mg/dL and even lower in patients with a history of coronary artery disease
or high risk factors like diabetes, strong family history of heart disease etc.
HDL,which is normally higher among women,should be 50mg/dL or higher
in women and 40 mg/dL or higher among men to be considered normal.
Normal people should have their cholesterol levels checked annually.
In patients, the levels should be checked and drug doses adjusted every 3-6
months.
Any deviation from this range is labelled dyslipidemia and has to be
treated aggressively especially in people with strong family history and
various risk factors like hypertension,diabetes and obesity.
Thus the management of so-called "cholesterol" and its abnormalities
requires a thorough understanding and rational, scientific and evidence
based medicine rather than empirical management. Therefore, patients
and physicians should be aware of the complexity of the "cholesterol
problem".The lipid profile should be measured instead of measuring just
the total cholesterol and triglycerides levels.
Good or bad?
Broad limits
The Good, bad and uglyHealthHealthDr. K.P. Misra
Courtesy:The Hindu
18
Ideal
Total cholestrol 150-200
mg/dl
More than 40 mg/dl
F More than 50 mg/dl
Below 90-100 mg/dl
Triglyceride: less than 150 mg/dl
Cholestrol/HDLRatio:
5:1 or less 4.5:1 or less
M:
:
H.D.L
L.D.L.
M: F:
Quote of the Month"The lives of great men all remind us
That we can make our lives subline
And departing leave behind us
Footprints on the sands of time"
– Longman
Garrison finish
Come-from-behind victory
Word of the Month
DHBVN FamilyDHBVN Family
19
OFFICER
CANDIDATE:
OFFICER:
CANDIDATE:
OFFICER:
CANDIDATE:
OFFICER:
CANDIDATE:
OFFICER:
CANDIDATE:
OFFICER:
CANDIDATE:
O F F I C E R :
CANDIDATE:
OFFICER:
CANDIDATE:
OFFICER:
CANDIDATE:
OFFICER:
CANDIDATE:
OFFICER:
CANDIDATE:
OFFICER:
CANDIDATE:
OFFICER:
CANDIDATE:
OFFICER:
CANDIDATE:
CANDIDATE:
OFFICER:
WHAT IS YOUR NAME?
M.P. SIR
TELL ME PROPERLY
MOHAN PAL SIR
YOUR FATHER'S NAME?
M.P. SIR
WHAT DOES THAT MEAN?
MANMOHAN PAL SIR
YOUR NATIVE PLACE
M.P. SIR
IS IT MADHYA PRADESH?
NO, MUNNUR PAL SIR
W H A T I S Y O U R
QUALIFICATION?
M.P. SIR
(ANGRILY) WHAT IS IT?
MATRIC PASS
WHY DO YOU NEED A JOB?
M.P. SIR
AND WHAT DOES THAT MEAN?
MONEY PROBLEM SIR
DESCRIBE YOUR PERSONALITY
M.P. SIR
EXPLAIN YOURSELF CLEARLY
MAGNANIMOUS
PERSONALITY SIR
THIS DISCUSSION IS GOING
NOWHERE, YOU MAY GO NOW
M.P. SIR
WHAT IS IT NOW
MY PERFORMANCE…..?
OFFICER: MP!!!
WHAT IS THAT SIR…?
MENTALLY PUNCTURED
Joke of the monthJoke of the month
A man wanted to buy his
son a parrot as a birthday
present.
The next day he went to
the pet shop and saw three
identical parrots in a cage.
He asked the clerk,” how
much for the parrot on the
right?
The owner said it was $
250.
“$250”, the man said,”
well what does he do ?
“He knows how to use all
of the functions of Microsoft
Office 2000 , responds the
clerk.
“He can do all of your
spreadsheets and type all of your
letters.”
The man then asked what the
second parrot cost.
The clerk replied, $500, but he
not only knows Office 2000, but is
an expert computer programmer.
Finally, the man inquired about
the cost of the last parrot.
The clerk replied,”$1,000.”
Curious as to how a bird can
cost $1,000, the man asked what
this bird's specialty was.
The clerk replied,” Well to be
honest I haven't seen him do
anything.
But the other two call him”
Team Leader”!!
Three Parrots
'kf'k flaxyk us HkkbZ dks fdMuh nku nhThe DHBVN Officers working out inVidyut Nagar club.
fctyh fuxeksa dh rhljh okf"kZd [ksydwnizfr;ksfxrk dk f[krkc nf{k.k gfj;k.kk fctyh forj.kfuxe us thrkA mÙkj gfj;k.kk fctyh forj.k fuxe usizfr;ksfxrk dk nwljk LFkku gkfly fd;k rFkk gfj;k.kkikoj tujs'ku dkiksZjs'ku vkSj gfj;k.kk fo|qr izlkj.kfuxe rhljs o pkSFks LFkku ij jgsA
SPORTSSPORTS
20
& lR;oku
21
SPORTSSPORTS
22
SPORTSSPORTS
23
SPORTSSPORTS
v Improve power factor by installing capacitors to reduce KVA demand charges and also line losseswithin the plant.
v Install power factor correction capacitors near load.v Reduce maximum demand by staggering the load. Meter electricity to all main areas of use and keep
proper records of consumption and monitor them regularly.v While buying motor, give more importance to lifecycle costing, rather than first costs. Purchase only
energy efficient motors.v Match the motor rating with the driven load properly.v Even though theoretically, rewound motors should have the same efficiency, practically an efficiency
loss of up to 5 per cent has been observed. It is suggested that rewound motors, if at all to be used,should be used only on low duty cycle applications.
v Where the load on the motor is always less than 40 per cent and there is no substitute motoravailable, a change over from delta to star connection may be considered.
v Use variable frequency drives, slip power recovery systems, fluid coupling etc., in place of inlet guidevanes, dampers, discharge valves, etc.
v Operate transformers at optimal loading.v Install voltage stabilizers boosters where voltage fluctuations are high.v Wherever electric heating is applied, try to replace the same with steam heating or thermal heating.
v
v
vv
vvvv
The use of timer switches or photo-cells to switch off lights during unwanted hours should beconsidered.Replace existing tungsten filament lamps with compact fluorescent lamps and HPMV with HPSVlamps.Use electronic chokes and low loss magnetic ballasts for fluorescent tubes.Removal of light diffusers can reduce the number of lamps required by up to 20 per cent for the sameluminance. Lamps and luminaries should be cleaned regularly.Soundness of capacitors, chokes, starters, etc, should be checked periodically.Lower the height of light fixtures in high ceiling areas, wherever possible.Lighting should be reduced in non-productive areas.Translucent corrugated roof sheets should be used to allow day light inside the factory. Aluminiumbaffles may be used to avoid glare at different points.
ILLUMINATION
24
vcrc
DHBVN's Programme of renovation and modernisation of distribution system is in progress
TIPS FOR BETTER UTILIZATION OF ELECTRICITY