meetings meetings schedule – each group 15 min 14. 3. 8.30 a.m.clerks 21. 3. 8.30 a.m....
TRANSCRIPT
MEETINGS
MEETINGS SCHEDULE – each group 15 min 14. 3. 8.30 a.m. Clerks 21. 3. 8.30 a.m. Transformers 28. 3. 8.30 a.m. Economists + 1.30 p.m. - 3 new teams 4. 4. 8.30 a.m. Outlaws 11. 4. 8.30 a.m. Sophomores 18. 4. 8.30 a.m. Investors 25. 4. 8.30 a.m. Industrialists 2. 5. 8.30 a.m.
Legend:Bold = teams formed = teams have received the assignment (instant agenda)Not bold = teams need to be confirmed
More teams to be formed.All teams will receive instant agendas on 21 March.
HW check
Hw
RB 2 – read and do exercises on pp 5-11 Handout: Alternative types of meetings• Match types with reasons and get ready to explain which
is your favourite type
Memo handout: rewrite the memo Optional: read the text on p 12 (RB)
Use the following slides to learn faster
HW checkMEETINGS – vocabulary exercises (R p 6)
2 chairperson 1 agenda 6 item 4 AOB
3 minutes 5 venue 7 consensus
1. a list of subjects to be discussed at a meeting2. a person who is in charge of a meeting3. an official written record of what is said and
decided at a meeting4. an abbreviation for “any other business”5. a place where a meeting is held6. one of the subjects to be discussed at a meeting,
written on the agenda7. agreement between all the people at a meeting
Match the nouns to the verbs to get collocations (R p 6)
agenda meeting minute-taker minutes consensus
circulate an/the minutes reach a/--- consensusdraw up agenda
appoint a/the minute-takerscheduleput off take the/--- minutescancel a/the meetingattendchair
A: Hi, John. Do you know that Louise wants to sazvati sastanak for tomorrow?
B: Really? What’s on the dnevni red?A: Staff lateness again, I’m afraid. And the
second točka je razno, of course.B: What about the mjesto održavanja
sastanka?A: Your office, I checked. 9 a.m.B: Oops. Will she predsjedati sastankom?A: Yes, as usual. But she told me you would be
the zapisničar.B: Me? Voditi zapisnik?
A: Hi, John. Do you know that Louise wants to call a meeting for tomorrow?
B: Really? What’s on the agenda?A: Staff lateness again, I’m afraid. And the
second item is AOB, of course.B: What about the venue?A: Your office, I checked. 9 a.m.B: Oops. Will she chair the meeting?A: Yes, as usual. But she told me you would be
the minute-taker.B: Me? Taking minutes?
A: Yes, Sandy is on a sick leave, so she had to odrediti novog zapisničara.
B: All right then. I just hope there will be a konsenzus on what needs to be done.
A: Me too. And I hope she won’t odgoditi sastanak again.
B: You never know. See you then.
A: See you.
A: Yes, Sandy is on a sick leave, so she had appoint the new minute-taker.
B: All right then. I just hope there will be a consensus on what needs to be done.
A: Me too. And I hope she won’t postpone the meeting again.
B: You never know. See you then.
A: See you.
HW cont.
Handout: Alternative types of meetings• Match types with reasons and get ready to
explain which is your favourite type
Memo handout: rewrite the memo Optional: read the text on p 12 (RB)
Use the following slides to learn faster
Meetings - review → handout 1
Does it help?
→ HANDOUT, ex 1
agenda apologies casting vote
chairperson consensus items
minutes arising circulateconduct
Asking for clarification...
Handout Queries and comments
• b) Are you suggesting that we introduce price cuts?
• b) Are you suggesting that we introduce price cuts?
• c) But surely, you are not saying it is time to phase them out!
• b) Are you suggesting that we introduce price cuts?
• c) But surely, you are not saying it is time to phase them out!
• d) Does this mean that we should consider investing more into new technology?
• b) Are you suggesting that we introduce price cuts?
• c) But surely, you are not saying it is time to phase them out!
• d) Does this mean that we should consider investing more into new technology?
• e) Are you telling us that there could be layoffs?
• b) Are you suggesting that we introduce price cuts?
• c) But surely, you are not saying it is time to phase them out!
• d) Does this mean that we should consider investing more into new technology?
• e) Are you telling us that there could be layoffs?
• f) Do you mean some kind of job-share scheme?
• g) So, you are saying that we should be spending more on research and development.
• g) So, you are saying that we should be spending more on research and development.
• h) Does this mean that you think we should centralise distribution?
• g) So, you are saying that we should be spending more on research and development.
• h) Does this mean that you think we should centralise distribution?
• i) I hope you are not suggesting that the situation is hopeless.
Practice asking for repetition and clarification
• Teamwork:– write phrases/sentences asking for repetition
and clarification– write responses
Practice asking for repetition/clarification
• Teamwork:– phrases/sentences asking for repetition / clarification– responses
• Eg.I didn’t catch that. Could you repeat that, please?Sorry, I missed that. Could you say it again,please?Sorry, could you explain what you mean by that?Could you elaborate on that?....
Sure... I said that...No problem. It is...Well, it means that...I am trying to say that.......
Work in pairs: A read from RB p 19B ask for repetition / clarificationA respond and repeat....
MINUTES→ RB, p 14Identify and match the recorded details with
any of the following:
venue of next meeting date duration
place time participants
action points deadlines
issues discused time of next meeting
decisions made assignments
UNJUMBLE AND ORDER:
rearteil
lersalhow
mercosnu
dropucer
UNJUMBLE AND ORDER:
retailer
wholesaler
consumer
producer
DISTRIBUTION CHANNEL
Producer
Wholesaler/distributor
Retailer
Consumer
DISTRIBUTION CHANNEL
Producer
Wholesaler/distributor
Retailer
Consumer
→ MK, p 66
AgentOwn sales force
Online(Internet)or telephone ormail order sales
Services provided by wholesalerA - For the producers B - For the retailers
1__ Advising them of current market trends
2__ Offering choice of products from many producers
3__ Finishing goods by grading, packing and branding
4__ Reducing transport costs
5__ Making mass production possible by ordering in large quantities → reducing production costs
6__ Supplying small quantities to suit their needs
Services provided by wholesalerA - For the producers B - For the retailers
1_A_ Advising them of current market trends
2_B_ Offering choice of products from many producers
3_A_ Finishing goods by grading, packing and branding
4_A_ Reducing transport costs
5_A_ Making mass production possible by ordering in large quantities → reducing production costs
6_B_ Supplying small quantities to suit their needs
Services provided by wholsaler
• For the producer:
Services provided by wholsaler
• For the producer: wholesaler
Services provided by wholsaler
• For the producer: – Reducing transport costs
wholesaler
Services provided by wholsaler
• For the producer: – Reducing transport costs– Advising producer of current market trends– Finishing goods by grading, packing and branding– Making mass production possible by ordering in
large quantities → reducing production costs• For the retailer:
– Offering choice of products from many producers– Supplying small quantities to suit retailers’ needs→ Handout: Ways of selling 2 & Retail outlets
wholesaler
Types of retail outlets1 market stalls 2 vending machines3 mobile shop 4 independent retailers5 multiple (chain) stores6 department stores7 supermarkets, hypermarkets8 shopping malls9 discount stores10 convenience storesSayings: 1a, 2c, 3d, 4f, 5b, 6e
BREAK
RetailingSTORM CLOUDS OVER THE MALL As consumer spending slows, rival strategies are being put to the test(RB, p 19)
Look at the title and subtitle – can you guess what the article is about – ANTICIPATING
Read topic sentences to inform your expectations – PREDICTING
Read paragraph by paragraph & write a one-sentence summary for each.
Underline words & expressions you find interesting
SUPPLY THE RIGHT WORD: ___________ is the business of selling large
quantities of goods at low prices to other businesses, rather than to the general public.
SUPPLY THE RIGHT WORD:
I can get the goods wholesale.
He sells bananas (by) wholesale.
He’s a wholesaler. It’s a wholesale price.
Robu mogu nabaviti u veleprodaji.
Prodaje banane u veleprodaji.
On je trgovac na veliko. To je veleprodajna cijena.
Wholesaling is the business of selling large quantities of goods at low prices to other businesses, rather than to the general public.
TRANSLATE
Retailing FINISH THE LINE…
The retailer buys goods or products in large quantities from…
manufacturers or importers, either directly or through a …
wholesaler, and then sells individual items or small
quantities to …
the general public or end users, usually in..
a shop.
TRANSLATE To je maloprodajna cijena. On prodaje olovke na
malo. Ovaj dućan bavi se
maloprodajom knjiga. Knjiga se prodaje po
maloprodajnoj cijeni od 50 c.
Njegovo iskustvo u maloprodaji uključuje upravljanje određenim brojem dućana.
Tijekom recesije maloprodaja trpi.
Lutka će se u maloprodaji prodavati za ca 5 EUR.
It’s a retail price. (adj.) He sells pencils retail.
(adv) This shop retails books.
(v.) The book retails at 50
cents. (v.) His experience in retail
includes managing a number of shops. (n.)
The retail trade is suffering during recession. (adj.)
The doll will retail for about EUR 5. (v.)
Report Writing
What is a report?
A written statement prepared for...
the benefit of others describing...
what has happened or a state of affairs, normally based on...
investigation / research or experience.
Briefly: factual, formal, not a letter→ RB, p 13 – Read about GENERAL FEATURES
Example: REPORT ON UK RETAIL INDUSTRY
Study sample report, R p 14
Does it seem familiar?
Match the paragraphs of Storm clouds over the mall (p 19) to the sample report (p 14)!
Teamwork – share your impressions about layout - structure style language – phrases content
Formal considerations
LANGUAGE (register & style) LAYOUT – STRUCTURE
USEFUL PHRASES
THE REGISTER – level of formality Depends on the target reader Almost always FORMAL No colloquial phrases! No contractions (don't, haven't, 'cos..)! Avoid phrasal verbs (pick up, set up, etc.)
THE STYLE ACCURATE - true facts, precise, refer to sources CLEAR AND CONCISE – avoid repetition, long
sentences, unnecessary detail OBJECTIVE
NO: bias, emotional words, I,I,I
USE: passive, reporting structures & narrative tenses (Past Simple, Past Perfect, Past Continuous)
THE LAYOUT
Start with a TITLE Use CLEAR HEADINGS Each SECTION its own PARAGRAPH. Use NUMBERS (1) or BULLETS (•)
CompaniesCompanies often have their own format of standard often have their own format of standard reports and do not completely follow the structure reports and do not completely follow the structure presented below.presented below.
→ R, p 13 – STRUCTURE→ R, p 15-16 → Handout: structure + Staff lateness report
BREAK
Report __ staff lateness
Terms of Reference
Procedure
____________ staff members were surveyed about:
1. Their ___________ of transport
2. _______ taken to get to work
3. ___________ encountered
Report __ staff lateness
Terms of Reference
Procedure
Twenty-four staff members were surveyed about:
1. Their method of transport
2. Time taken to get to work
3. Problems encountered
Findings1 All ______ are late at least ______ every two weeks.2 Fifteen members of staff use the __________, three use the
bus and ____ travel by car.3 ____________ time varies between 20 minutes and _____
hour.4 All staff members ____________ problems.
(i) Delays on the Underground are due to:a) ________ problemsb) __________ workc) Over _ _ _ _ _ ingd) Poor train ____________
(ii) Members of staff who use the bus experienced _______ due to ____________.(iii) Members of staff who travel by ______ experienced delays due to _______ jams and ________ problems.
Conclusions
1
2
3
Recommendations
Useful phrases, RB p 17
And more... copy those you find useful under the appropriate heading in your Reader, p 17
This report aims to…/sets out to…This report aims to…/sets out to… The aim/purpose of this report is to…The aim/purpose of this report is to… The aim of this report is to recommend/analyse/give
feedback on... The purpose of this report is to analyse the results of... The report looks at some of the problems based on
information provided by... This report will consider/ examine/compare/comment
on/explain... The report is intended to assess/evaluate/outline ... This report is based upon…This report is based upon… The report was requested by XY.The report was requested by XY. The report is to be submitted by 9 January 2007.The report is to be submitted by 9 January 2007.
USEFUL PHRASES to present _________
This report aims to…/sets out to…This report aims to…/sets out to… The aim/purpose of this report is to…The aim/purpose of this report is to… The aim of this report is to recommend/analyse/give
feedback on... The purpose of this report is to analyse the results of... The report looks at some of the problems based on
information provided by... This report will consider/ examine/compare/ comment on/explain... The report is intended to assess/evaluate/ outline ... This report is based upon…This report is based upon… The report was requested by XY.The report was requested by XY. The report is to be submitted by 9 January 2007.The report is to be submitted by 9 January 2007.
USEFUL PHRASES for Terms of reference
Useful phrases to present __________
The data were collected/gathered from the The data were collected/gathered from the followingfollowing sources:sources:
1. 2. 3. The findings are based on a questionnaire that
was sent to... Most employees were in favour of...
Useful phrases to present Procedure
The data were collected/gathered from the The data were collected/gathered from the followingfollowing sources:sources:
1. 2. 3. The findings are based on a questionnaire that
was sent to... Most employees were in favour of...
Useful phrases to present _________
It was found that…It was found that… The following points summarize our key findings:The following points summarize our key findings: The key findings are outlined below:The key findings are outlined below:
Useful phrases to present Findings
It was found that…It was found that… The following points summarize our key findings:The following points summarize our key findings: The key findings are outlined below:The key findings are outlined below:
Useful phrases to present _________ It was decided/agreed that…It was decided/agreed that… It is clear that…It is clear that… No conclusions were reached regarding…No conclusions were reached regarding… In general/In short,... To sum up/All in all... Taking everything into account All things considered,...
Useful phrases to present Conclusions
It was decided/agreed that…It was decided/agreed that… It is clear that…It is clear that… No conclusions were reached regarding…No conclusions were reached regarding… In general/In short,... To sum up/All in all... Taking everything into account All things considered,...
Useful phrases to present __________
It is suggested /proposed/ recommended that…It is suggested /proposed/ recommended that… We (strongly) recommend that…We (strongly) recommend that… It is essential to…It is essential to… In view of this, I (would) recommend/suggest (that)... It could be recommended for the following reasons... Both ... and... would be most valuable/of utmost
importance for... Neither of the previously mentioned solutions are
recommendable/advisable...
Useful phrases to present Recommendations
It is suggested /proposed/ recommended that…It is suggested /proposed/ recommended that… We (strongly) recommend that…We (strongly) recommend that… It is essential to…It is essential to… In view of this, I (would) recommend/suggest (that)... It could be recommended for the following reasons... Both ... and... would be most valuable/of utmost
importance for... Neither of the previously mentioned solutions are
recommendable/advisable...
SIGNALLING
The following areas of concern have been The following areas of concern have been highlighted.highlighted.
There are a number of reasons for…There are a number of reasons for… There are several factors which affect…There are several factors which affect… A further factor is …A further factor is … This raises a number of issues…This raises a number of issues… As might have been expected,…As might have been expected,… Contrary to expectations,…Contrary to expectations,…
INTRODUCING OTHER PEOPLE'S OPINIONS
They were universally criticized as... It was felt/assumed that... Many people believe... Some people claim/argue/believe... It was unanimously agreed that... There was general agreement that...
Close your resource banks and...
... complete a report!
→ Handout: Report on UK retail industry in 2005
HW: Write the full report on staff lateness using the outline from the handout “structure” and phrases from p 17
Before writing a report...ask yourself: What have I been asked to do?
give information evaluate something make suggestions or recommendations
Who is this report for? Who are target readers? What specific areas do I need to cover? What factual information do I need to present? What are my general opinions on the result? What particular recommendations do I wish to
make? (Am I in the position to make any?)