MEETINGS AND EVENTS RESOURCE GUIDE

Our goal is to be Best to Do Business With. There are various stages when we interact with you, the customer. They are: solicitation and marketing, sales and booking, pre-planning, on-site and post-event. Through each of these stages, we focus on the following touch points: creativity, consistency, communication, flexibility and image. To aid you in the planning process, we have compiled the following hotel information. It is a pleasure to assist you with coordinating the many details that are necessary for making the perfect meeting, convention or event a success. Please note that all pricing is subject to change. We look forward to supporting you in planning a successful event.

Hilton Cancun Golf &Spa Resort Boulevard Kukulcan Km. 17 Hotel Zone

Cancun, Q. Roo, Mexico, 77500

www.hiltoncancun.com www.peninsulaconventioncenter.com

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Table of Contents General Information

• Hotel Overview • Guest Rooms • Suites • Dinning Information • Hotel Shop Information

Peninsula Convention Center

• Function Space Diagrams • Catering Menus

Golf & Spa

• Information Resource Information

• Hotel specifics listed alphabetically Forms

• Activities • AV Form (For Exhibitors) • Credit Card Authorization • Shipping Form

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GENERAL INFORMATION In the midst of Mexico’s leading destination, along the powdery beaches and the pristine turquoise waters; the Hilton Cancun Golf & Spa Resort stands with theatrical appeal below the cerulean sky. Ideally located only 15 minutes away from Cancun’s International Airport, the resort offers 426 guest rooms, including 23 suites and 82 private villas, which sublimely blend the warm Mexican Hospitality with the facilities of a modern world-class venue. Lose yourself under the intense sunlight that moves across breathtaking settings as you lounge by our seven magnificent infinity pools. Indulge in delightful moments and embark upon a tasteful journey with our culinary delights. Choose from fun-filled family friendly atmospheres to Cancun’s only gourmet-dining right next to the Caribbean shores. Immerse in a peaceful encounter and uncover the origins of nature based on the wisdom and traditions of ancient civilizations at our wellness Spa. And enjoy the benefits of staying at Cancun’s only Golf Resort as you take part of challenging journeys at our 18-Hole, Par 72 Championship Golf Course. The resort has effortlessly embraced the natural timeless wonders of the region with the contemporary features of its cosmopolitan destination. The Hilton Cancun Golf & Spa Resort has been recognized with the AAA Four Diamond Award for over 10 years in a row and the Connie Award for best overall performing hotel within Hilton Hotels Corporation.

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GUEST ROOMS

Unwind in our beautifully appointed ocean view guest rooms framed with the spectacular colors of the Caribbean and all the facilities of a contemporary hotel in Cancun.

Let everything else fade away as you lounge on our internationally-acclaimed Suite Dreams™ mattresses while you discover the essence of comfort with the Hilton Serenity Collection of Amenities.

Whether traveling for business or leisure you will find everything you need in our 426 stunning guest rooms. Uncover yourself in the middle of a sun-drenched afternoon relaxing at your own private balcony (Deluxe Rooms) or be part of the ultimate getaway when staying in the Villas at the Hilton Cancun.

From wireless or wired high-speed internet access to Crabtree & Evelyn® toiletries, we have thought in every detail to make you feel at home. Every room offers a comfortable working area, three dual-line telephones, voice mail, dataport, speakerphone, high-speed wireless internet (extra charge), individually-controlled A/C, alarm clock with CD and MP3 player, in-room safe, a generously-stocked mini-bar, coffee maker and in-room coffee, iron and ironing board, hair dryer, comfortable cotton bathrobes, and for your entertainment a 32-inch LCD Cable TV with pay per view movies and games.

SUPERIOR OCEANVIEW GUEST ROOM

Our beautifully appointed ocean view guest rooms are naturally decorated with the spectacular colors of the Caribbean and feature all the facilities of a contemporary Resort. Equipped with either one king-size Hilton Serenity Bed and a sofa bed or two queen-size Hilton Serenity Beds, offering a full bath with tub and shower, individually-controlled A/C, 32-inch LCD Cable TV with pay-per-view movies and video games, high-speed wireless internet (extra charge), alarm clocks with CD and MP3, complimentary in-room safe, work desk, a generously-stocked mini-bar, coffee maker and in-room coffee, iron and ironing board and daily housekeeping service.

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DELUXE OCEANVIEW GUEST ROOM

Situated on the wing extending toward the turquoise Caribbean Sea, our Deluxe ocean view guest rooms boast a private balcony that invites you to relax under the balmy sun and the gentle warm breezes. Featuring one king-size Hilton Serenity Bed and a sofa bed or two queen-size Hilton Serenity Beds, a full bath with tub and shower, individually controlled A/C, 32-inch LCD Cable TV with pay-per-view movies and video games, high-speed wireless internet (extra charge), alarm clocks with CD and MP3, complimentary in-room safe, a work desk, a generously stocked mini-bar, coffee maker and in-room coffee, iron and ironing board and daily housekeeping service.

VILLA WITH BALCONY

Our privately nestled Villas with Balcony mingle with gorgeous lush garden and elegantly sprawled cascades. Villa guests receive daily continental breakfast and evening hors d'oeuvres and cocktails at our exclusive Villas lounge in addition to dedicated Concierge services for check-in, check-out and personalized assistance. The Villas include a large balcony and are equipped with one king-size Hilton Serenity Bed and a sofa bed or two queen-size Hilton Serenity Beds. Offering a working desk, an oversized bath with two sinks, separate tub and shower, individually controlled A/C, 32-inch LCD Cable TV with pay-per-view movies and video games, high-speed wired internet (extra charge), alarm clocks with CD and MP3, complimentary in-room safe, ceiling fans, a generously stocked mini-bar, coffeemaker and in-room coffee, iron and ironing board and daily housekeeping and turndown service.

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VILLA OCEAN FRONT

Sitting just steps away from the white-powder beach and boasting unique views of the turquoise waters, our Oceanfront Villas are the perfect background for the ultimate Caribbean experience. Villa guests receive daily continental breakfast and evening hors d'oeuvres and cocktails at our exclusive Villas lounge in addition to dedicated Concierge services for check-in, check-out and personalized assistance. The Villas include a large balcony and are equipped with one king-size Hilton Serenity Bed and a sleeper sofa and a sofa bed or two queen-size Hilton Serenity Beds. Offering a working desk, an oversized bath with two sinks, separate tub and shower, individually controlled A/C, 32-inch LCD Cable TV with pay-per-view movies and video games, high-speed wired internet (extra charge), alarm clocks with CD and MP3, complimentary in-room safe, ceiling fans, a generously stocked mini-bar, coffeemaker and in-room coffee, iron and ironing board and daily housekeeping service. SUITES Our stylish Junior Suites, Master Suites and Villa Beach Suite encompass luxurious amenities accompanied by the inspiring balmy tones of the Mexican Caribbean. Featuring a secluded bedroom set away from a fresh and modern living room that ends in an ample balcony with private whirlpool, our suites offer a spectacular hideaway.

Upgraded features incorporate extended suite bathrooms, entertainment center including LCD Cable TVs and expansive terraces.

For those seeking a delightful experience, our secluded Villa Beach Suite meanders around manicured gardens, palms and cascades that extend elegantly around the Resort and sits right in front of the blue waters of the ocean. Call the hotel directly for reservations.

Featuring a 180-degree terrace that overlooks the Caribbean Sea, Nichupte Lagoon and the Hilton Cancun Golf Club our Presidential Suite offers the ultimate facilities and services to fulfill the needs of every selective traveler. Call the hotel directly for reservations.

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JR SUITE

Our Junior Suites provide true comfort and luxurious amenities with a secluded bedroom set away from a fresh and modern living room which ends in an ample balcony that features a private whirlpool and stunning views of the Caribbean Sea. Equipped with one king-size Hilton Serenity Bed and a sofa bed or two queen-size Hilton Serenity Beds, a working desk, full bath with two sinks, separate tub and shower, individually controlled A/C, 32-inch LCD Cable TVs with pay-per-view movies and video games in the living room and the bedroom, high-speed wireless internet (extra charge), alarm clocks with CD and MP3, complimentary in-room safe, a generously stocked mini-bar, coffeemaker and in-room coffee, iron and ironing board, comfortable cotton bathrobes, and daily housekeeping service. MASTER SUITE

Each of our splendid Master Suites feature an over-sized terrace with a whirlpool and a stunning view of the Caribbean Sea, Nichupte Lagoon and Hilton Cancun Golf Club. All are equipped with one king-size Hilton Serenity Bed, featuring the internationally-acclaimed Suite Dreams mattresses. Our magnificent Master Suites include a separate living room with a work desk, full bath with two sinks, separate tub and shower and restroom with sink and toilet, individually-controlled A/C, one 32-inch LCD Cable TVs and one 42-inch wall-hanging Plasma TV with pay-per-view movies and video games, high-speed wireless internet (extra charge), alarm clocks with CD and MP3, complimentary in-room safes, a generously-stocked mini-bar, coffee maker and in-room coffee, iron and ironing board, comfortable cotton bathrobes, and daily housekeeping service.

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PRESIDENTIAL SUITE

Our spectacular and Presidential Suite has been beautifully-appointed by one of the leading interior-design firms in Mexico. It features a 180-degree terrace that overlooks the Caribbean Sea, Nichupte Lagoon and the Hilton Cancun golf course. The Suite offers a large living room, a separate dining room and a fully-equipped kitchen. It boasts two over-sized bedrooms, one with a king-size and the other one with two queen-size the Hilton Serenity Beds, featuring the internationally-acclaimed Suite Dreams™ mattresses. The master bath includes a whirlpool tub with a window overlooking the ocean, a private sauna and a large walk-in closet. Both sleeping rooms nclude a work desk, full bath with two sinks, separate tub and shower, individually-controlled A/C, one 27, one 32-inch TV and one 50-inch Plasma TV with pay-per-view movies and video games, high-speed wireless internet (extra charge), alarm clocks with CD and MP3, complimentary in-room safes, a generously-stocked mini-bar, coffee maker and in-room coffee, iron and ironing board, comfortable cotton bathrobes, slippers, and daily housekeeping and turn down service.

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DINNING INFORMATION With five restaurants and two bars, cuisines range from casual to gourmet, and atmospheres can vary from festive to romantic. Spices Mexican Bistro specializes in a-la-carte and buffet Mexican delicacies. Fresh pastas and brick-oven pizzas can be enjoyed in the Italian restaurant, Pizza and Pasta Factory. Kiosko Grill & Pool Bar dishes up salads and light snacks poolside. Mitachi Seaside Grill offers contemporary gourmet dinning, serving fresh seafood and dry-aged steaks. Stop by Hoyo 19 for breakfast and lunch overlooking the golf course and the tropical Nichupte Lagoon. The Atrium Bar is the rendezvous point for specialty cocktails, created by our mixologists, and hand-made Cuban cigars. The Pool Bar is always a popular place to drink a “cerveza” or your favorite tropical cocktail with a friend.

Spices Restaurant offers traditional Mexican cuisine with a creative twist. A delicious excursion trough Mexico, with an extensive choice of a la carte menu selections, morning and evening buffets. Hilton Breakfast at Spices Restaurant With Hilton Breakfast, we make the choice easy for you; simply follow your color on the Hilton Breakfast buffet to find your perfect breakfast. The Hilton Breakfast color-coded guide helps you select the breakfast that’s right for your daily needs. Whether it’s low calorie and low fat, high fiber, high energy, low cholesterol or an indulgent buffet experience, you’ll enjoy a variety of satisfying meals. Opens everyday 6:30 am –11:30 pm Dress Code: Resort Casual

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The ideal atmosphere to complete the afternoon’s warm breezes and feast on a wide assortment of Mexican specialties, American sandwiches, and garden-fresh salads. Opens everyday 11:30 am – 5:30 pm Dress Code: Casual/Swimwear

Swim up to the bartender for a thirst quencher, where fruity drinks and cold brews are the ideal companion for the sun-drenched afternoons Opens everyday 11:00 am – 6:00 pm Dress Code: Casual/Swimwear

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A full service eatery overlooking the golf course, the Hoyo 19 Club House and Restaurant is the ideal spirited gathering place to satisfy a golfer’s food and beverage needs.

Opens everyday 6:00 am –7:00 pm Dress Code: Golf Attire

Encompassing the flavors and textures of fresh seafood and dry aged steaks, Mitachi Seaside Grill is the ultimate gourmet-dining experience right on the beach! Romantic Dinner at Mitachi Seaside Grill The Romantic Dinners at Mitachi Seaside Grill are a memorable combination of a magical location enlightened by the moonlight and an inspired delightful cuisine experience. Out of all nights this one you will remember. Opens everyday 12:00 pm – 11:00 pm Dress Code: Resort Casual

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Discover the tantalizing flavors of Italy in a fun-filled family friendly atmosphere. Sit back and watch our Chef prepare your personal pasta or brick-oven pizza right. Opens everyday 6:00 pm–11:30 pm Dress Code: Resort Casual

During the evening you can get delicious cocktails made with care, especially for you! Come every night to the main lobby and have some drinks before you are going to discover Cancun night life. Opens from 7:00 am to 11:30 pm

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HOTEL SHOP INFORMATION Other facilities and activities include a vast array of water-sports, beach volleyball, and a FIFA regulation-size soccer field, ping pong, a huge cascading pool complex and the “Iguana Club, featuring daily fun and educational activities for kids 4-11 years old.

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FUNCTION SPACE AND BANQUETS With 49,000 square feet of versatile meeting space, Peninsula Convention Center at the Hilton Cancun Golf & Spa Resort is one of Cancun’s most important group houses. It features three large ballrooms, two with spectacular views of the ocean and additional breakout rooms which together make up to 22 meeting rooms. Our state-of-the-art conference center includes lounges, expansive foyers, high-speed wireless Internet, video and teleconference services, a modern 24-hour fully-automated business center and a professional and highly-efficient Groups and Events Team that will personally cater to your group’s needs and wants. Grand Caribe Ballroom

The 16,025 sq. ft Grand Caribe Ballroom is one of the largest ballrooms in Cancun and can accommodate up to 2,000 guests. It features a 22-foot high ceiling, back screen projection capabilities, over 60 hanging rigging points, loading dock entrance and is divisible in 6 breakouts. Miramar Ballroom

Our 9,652 sq. ft. Miramar Ballroom can accommodate up to 1,000 guests. It features 18-foot high ceilings, beautiful views of the ocean and is divisible into 4 breakouts.

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Isla Jr. Ballroom

Centrally-located between the Grand Caribe and the Miramar Foyers, the 5,623 sq. ft. ocean-view Isla Jr. Ballroom features a 22-foot high ceiling, stunning ocean views and is divisible in 6 breakouts.

Bahia Meeting Room Our 1,600 square feet meeting room will accommodate up to 100 guests. It's located by the Mezzanine level adjacent to an ocean view terrace Coral Meeting Room With 1,100 square feet it accommodates up to 80 guests. It's located by the Mezzanine level adjacent to an ocean view terrace. Arena Meeting Room Use the 800 square feet to accommodate up to 70 guests. It can also be further divided into two smaller 400 square foot rooms. It location is by the Mezzanine level adjacent to an ocean view terrace.

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MEETING SPACE DIAGRAMS

CATERING MENU To review our catering offerings, please click here.

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KUKULCAN GOLF COURSE

Over 700 yards of exclusive beachfront provide ample room for basking in the warm sun. The resort’s 18-hole, 72-par professional golf course invites golfers of all levels to explore its manicured fairways and pristine greens graced by Mayan ruins, mangrove jungles, exotic peacocks, wild crocodiles, and untold numbers of pelicans, geese, herons, and other indigenous birds. The expansive pool and recreation deck boasts seven pools, including an infinity pool that seemingly spills into the Caribbean, two heated whirlpools, and dozens of soothing hammocks that swing lazily between arching palm trees in the warm ocean breezes. INITIUM SPA

The Initium Spa at the Hilton Cancun offers a wide range of body and beauty treatments including relaxing massages, soothing aromatherapies and rejuvenating facials therapies. Many of these treatments are also offered outdoors in a secluded Spa garden or at one of the intimate beachside palapa. Additionally, other facilities and services include yoga, a heated whirlpool, relaxation lounge, changing rooms, waiting rooms, beauty salon and a Spa boutique. Come and indulge yourself to a lavish unforgettable experience.

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RESOURCE INFORMATION

Advertising Opportunities Affiliates Airline Information Amenities Americans with Disabilities Act (ADA) Audio/Visual Automated Teller Machines Baby-Sitting Services Balloons Banks Banners Banquet Beverage Selection Banquet Curfews Banquet Equipment Banquet Menu Selection Banquet Terms and Conditions Bell Services Billing Box Lunches Business Center Bus/Bus Companies Car Rental Agencies Cash Paying Guests Celebrity/ Dignitary Visits Changing Facilities/Day Use Check-In and Checkout Coffee Maker Concierge Convention Center Corkage Credit Cards Credit Policy Currency Exchange Dance Floor Decorations Destination Management Companies (DMC) Deposits Diagrams Dietary Requirements Dine Around Directions to the Hotel Doctors on Call Drug Stores Dry Cleaning eEvents Electrical Elevators Emergency Procedures Entertainment Environmental Commitment

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Executive Meeting Packages Exhibits Fax Machines Fax Numbers Fire Codes Fitness Center Flags Floral/Florist Food Donations General Manager Gift Certificates Gift Ideas Golf Course Information Gratuities Group Reservations Identification Program (GRIP) Group Check-In, Arrival and Departures Guest List Manager Guest Rooms Guest Room Deliveries Guest Service Hotline Hair Salon HHonors Floor Hospitality Desks Hospitality Suites Functions Hotel Facts/History Hotel Map Housekeeping In Conjunction With (ICW’s) Indemnification In-Room Dining Interpretation/Translation Services Internet Services Key Cards Key Hotel Contacts Kosher Labor Laundry/Valet Limousine Services Linen Selection Liquor Laws Load-In/Load Outs (Production, Decor, & Staging) Loading Dock Local Information Lost and Found Luggage Storage Manager on Duty (MOD) Mail Services Massage Therapy Master Accounts Medical Facilities/Services Meeting Packages Meeting Room Capacities and Rent

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Meeting Room Deliveries Meeting Room Set Standard Music/Musicians Newspapers/Publications Office Equipment/Supplies Package Room Parking Personalized On-Line Group Page (POG) Pets (policies) Photography Pianos Pools Post-Convention Meeting Post Event Report Posting of Events Pre-Convention Meeting Printing Services Production Guidelines Production Crew Meals Public Transportation Pyrotechnics Radios/Pagers/Nextels Recycling Registration Assistance Registration Desks Reservations (RAPID!) Resort Fee Restaurants/Lounges Restaurant Reservations Restrooms Resumes Rigging Robes Ropes/Stanchions Rooming Codes/Rooming Lists Safes/Safety Deposit Boxes Security Shipping and Receiving Shopping Signage/Banners Site Inspection/Pre-planning Smoking Sound System Spa Special Meal Requests Storage Suites Sunrise/Sunset Sustainability Taxes Taxicabs Team Member Recognition

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Telephones/Telecommunications Tents Theme Parties Tours/Sightseeing Tuxedo/Formalwear Weather Wheelchairs Wired Payment Worship Services Zip-Out Checkout

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ADVERTISING OPPORTUNITIES The hotel offers groups and their affiliates opportunities to sponsor/advertise during the specified dates of the meeting/exhibit. Your Event Services manager will provide detailed information and can discuss other ideas not listed below:

Logo Materials Video Channel Plasma Screens Banners/Signage

Back to Resource Information AFFILIATES Groups meeting in conjunction with a conference, but not part of the official convention program who require meeting space will work directly with our Event Services Department. All meeting space, if available, will be at the hotel’s normal prevailing room rental rates and will be subject to the hotel’s standard contract terms and conditions. A listing of all affiliates should be sent to the hotel no later than 90 days prior to the actual event, so that they can be individually contacted by the Event Services Department to set up food, beverage and billing arrangements. Back to Resource Information AIRLINE INFORMATION

Airline Nationwide AeroMexico 1-800-237-6639 Air Canada 1-888-247-2262 Air France 1-800-237-2747 Air India 1-800-223-7776 Air Jamaica 1-800-523-5585 Air New Zealand 1-800-262-1234 Air Tran 1-800-247-8726 Alaska Airlines 1-800-426-0333 All Nippon Airways 1-800-235-9262 American Airlines 1-800-433-7300 America West Airlines 1-800-235-9292 Austrian Airlines 1-800-843-0002 British Airways 1-800-247-9297 Continental Airlines 1-800-525-0280 Delta 1-800-221-1212 Frontier 1-800-432-1359 Japan Airlines 1-800-525-3663 Jet Blue 1-800-538-2583 KLM Royal Dutch Airlines 1-800-447-4747 Korean Air 1-800-438-5000 Lufthansa 1-800-645-3880 Midwest Airlines 1-800-452-2022

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Northwest (Domestic) 1-800-225-2525 Northwest (International) 1-800-447-4747 Qantas 1-800-227-4500 Singapore Airlines 1-800-742-3333 Southwest Airlines 1-800-435-9792 United Airlines 1-800-521-0810 US Air 1-800-428-4322 Varig 1-800-468-2744 Virgin Atlantic 1-800-862-8621

AIRPORT INFORMATION The nearest airport is the Cancun International Airport located 7 miles, approximately 15 minutes from the Hilton Cancun Golf & Spa Resort. For more information visit www.cancun-airport.com. Back to Resource Information AMENITIES The Room Service department is happy to service your group gift and amenity needs. You may choose from the list of amenities below or advise your Event Manager of your specific preferences or budgeting guidelines. Standard Amenities Tropical Fruit Platter Whole fruit plate served with seasonal fruit coulis and liquid dark chocolate Tropical Fruit Platter Whole fruit plate served with seasonal wild berries, fruit coulis and liquid Chocolate tube Fruit Brochettes Individual fruit skewers served with three different fruit coulis and chocolate tube Exotic Fruity Cornets Two almond paste cornets filled with white and dark chocolate and wild berries mousse on a fresh seasonal fruit cocktail. Strawberry with Coulis Three strawberries drenched in coulis of fresh seasonal fruit and chocolate tube For Children Clown Cookie (Vanilla or Choco chips) A giant chocolate chip cookie or vanilla, served with lunettes of chocolate, chocolate chips, gum drops, white & dark chocolate tubes and sleeve paste of sugar to make a clown face. Very funny for them! Birthday or anniversary cake Chocolate Chocolate cake, covered with vanilla, decorated with flowers and raspberry sauce. (Four servings)

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Cheese Cake Delicious cheese cake with kiwi or mango sauce that melts in your mouth. (Four servings) Strawberries Strawberry cake. For the exotic taste is one of our favorites! (Four servings) Cookie Bag with the original chef recipe Crackers seeds, hazelnut & cactus confited with the original chef recipe that makes an unusual an authentic Mexican amenity! Mexican Amenities Mexico Lindo Corona Beers, lemons, chips, Mexican sauce and guacamole. The perfect amenity for you to feel welcome! Fresh Welcome Amenity Three Corona Beers, lemons, shrimp ceviche, tortilla chips, Mexican sauce and guacamole. An option for have a refreshing moment! Ice & Caribbean Have an authentic and Mexican experience with six Corona beer, Mexican sauce, guacamole and tortilla chips all locked in a shape of ice at your welcome! (Minimum order with a week in advance and only for one VIP) Cheese Mixed Flavors Martini cup filled with dried fruit and thin Sausages. Tequila glass with wild fruits, fruit coulis, cream cheese and goat cheese Cheese Sensation Delicious combination of flavors that can be obtained from the dried fruit and domestic cheese in a Martini cup. Tequila glass with wild fruits, fruit coulis, cream and goat cheese. All with an extra glass of Caramelized Walnuts, Crispy plantain and Bread sticks Back to Resource Information

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AMERICANS WITH DISABILITIES (ADA) The Hotel represents that the Hotel facilities being rented or reserved by you including guest rooms, common areas and transportation services are, and will be, in substantial compliance with applicable public accommodation obligations under the Americans with Disabilities Act. You agree that one week in advance of your event, you will furnish to us a list of any auxiliary aids needed by your attendees in meeting or function space. You agree that you will be responsible for the procurement and payment of all charges for any and all auxiliary aids. We will, upon your request, furnish you with the names of businesses you can contact to obtain these aids. You also agree to be responsible for compliance with the ADA in the set up and conduct of meetings for your event. Back to Resource Information AUDIO/VISUAL PS/AV, our audiovisual company, brings over 85 years of experience in the field of audio visual to your meeting at the Hilton Cancun Golf & Spa Resort. PS/AVmay be reached by dialing 998 881 8045. Back to Resource Information AUTOMATED TELLER MACHINES There is an ATM conveniently located at the lobby level, next to the elevators on the way to the convention area. There are also ATM locations in Cancun at all major bank locations. Back to Resource Information BABY-SITTING SERVICES The following childcare companies are licensed, bonded, insured and CPR trained. Concierge can arrange directly with the company selected. None of the babysitting agencies are affiliated with the hotel, and as such, the hotel is not responsible for the services rendered by these agencies. The fees for babysitting services vary by vendor and holiday rates may also apply. Direct payment is required to the vendor. No room charges or master billing for babysitting services is permitted. CANCUN NANNY SERVICES Tel: 998 887 83 49 nanny@qr.travelservice.com www.cancunnannyservice.com Back to Resource Information BALLOONS For the use of helium, balloons please contact at your Event Manager. All helium tanks must be in an approved safety stand or cart. There must be prior written approval for the use of all displays and/or decorations proposed by guest. Please see the Banquet Event Order (BEO) for other specific contractual information.

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Back to Resource Information BANKS BANAMEX Blvd. Kukulcan Km 17 Hotel Zone - 883 0384 - Monday to Friday: 9:00 to 16:00hrs HSBC Blvd. Kukulcan Km 8.5 Plaza Caracol - 883 4652 - Monday to Friday: 9:00 to 17:00 hrs Blvd. Kukulcan Km. 13 Luxury Avenue - 8814111 Monday to Friday: 9:00 to 17:00 hrs Back to Resource Information BANKS No signs or posters may be placed in the main lobby without the approval of the event services manager. No signs, posters or printed material will be allowed to be pinned, taped or affixed in any way to doors, walls or ceilings. Back to Resource Information BANQUET BEVERAGE SELECTION The Hilton Cancun Golf & Spa Resort offers a choice of standard and premium beverages on banquet bars. The following is a list of beverages currently offered by our beverage department for banquets. As the availability of some of the items vary, this list may or may not be complete and is subject to change. Specialty items are available upon request.

INTERNATIONAL BAR Whisky Bourbon, Jack Daniels, Jim Bean

Whisky Chivas Regal, J&B, JW Black Label Bombay, Tanqueyar or Beefeater gin,

Absolut Vodka Cognac Martell Cognac V.S.O.P.

Tequila Milagro white and aged Campari Kahlua

Rum white Flor de Caña Extra Dry Silver Rum aged Flor de Caña 5 años Gold

Domestic wine red and white Dry Vermouth

Beer (Corona, Modelo, Modelo Light, Victoria, Montejo, Negra Modelo, Budweiser, Bud Light, Heineken))

Domestic bottled water House Sparkling Wine

Soft drink regular and diet Margaritas

Piñas Coladas Ron Punch

Mojitos

DOMESTIC BARS Tequila Milagro white and aged Brandy (Presidente, Don Pedro)

Rum white Flor de Caña Extra Dry Silver

Rum aged Flor de Caña 4 años Gold

Gin (Beefeaters) Vodka (Smirnoff)

Wine red and white (of the house) Kalhua

Beer (Corona, Modelo, Modelo Light, Victoria, Montejo, Negra

Modelo, Pacifico) Mineral Water

Domestic Purified Water Soft drinks

Lemon and orange twist Margaritas

Piñas Coladas Ron Punch

Mojitos

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Back to Resource Information BANQUET CURFEWS There is an outdoor function curfew of 10:00 p.m. Back to Resource Information BANQUET EQUIPMENT Items in our banquet inventory are for your use at no additional charge. Any equipment requested not in inventory, which have associated costs, will be passed on to your group. For more information on banquet equipment, please see your Event Manager. Back to Resource Information BANQUET MENU SELECTION We request that banquet menus, room arrangements, and other details pertinent to your convention be submitted to your Event Manager 10 days prior to your conference date. We are happy to custom design menu proposals for your group and assist in selecting the proper menu items and program arrangements to ensure a successful event. Specialty and theme parties may be designed to meet your particular needs. Special meal requests can be accommodated. Please advise your Event Manager in advance with any special dietary requirements. Back to Resource Information STANDARD BANQUET TERMS AND CONDITIONS 1. ASSIGNMENT/CONFIRMATION OF FUNCTION SPACE: The function space assigned indicates the space is tentatively being held and will be held on a definite basis upon signing of the Banquet Event Order (“BEO”). The terms and conditions of any group sales or catering sales agreement previously signed regarding this event remain in force and the EO is intended to provide specific function/event information in support of the original agreement. If for any reason the function space reserved is not available for your event, you agree that we may substitute space of appropriate size and comparable quality for your event. If you plan to print or publish the assigned space, please contact us first to confirm the room assignment. 2. GUARANTEE OF ANTICIPATED REVENUE: At least 72 hours (3 business days) before your event, you must inform us, in writing, of the exact number of people who will attend your event. The arrangements set forth on the reserve side of your EO will serve as the final arrangements for your event. The services, products, fees, etc. as noted will be provided at the time of your event and you will be charged based on the event guarantee that you give us or the number of people indicated at the time you signed the sales agreement or the EO, whichever is greater. We will not undertake to serve more than 3% more than this guaranteed minimum.

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3. OVERTIME: You agree to begin your event promptly at the scheduled start time and agree to have your guests; invitees and other persons vacate the designated event space at the end time indicated on the final EO. You further agree to reimburse us for any overtime wage payments or other expense incurred by us because of your failure to comply with these regulations. 4. SERVICE CHARGE: 15 % of the food and beverage total, plus any applicable state or local tax, will be added to your account as a service charge. This service charge is not a gratuity and is the property of the Hotel to cover discretionary costs of the Event. 5. PRICE INCREASES: There may be increases in prices due to unforeseen changes in market conditions at the time of your event. We will communicate these increases to you in advance. We will require written confirmation that you agree to pay these increased prices. Alternatively, we, at our option, may in such event make reasonable substitutions in menus and you agree to accept such substitutions. 6. SET UP CHARGES. Should extensive meeting room set-ups or elaborate staging be required, there will be a set-up charge to cover Hotel costs and additional labor. If equipment is necessary that exceeds Hotel’s inventory, then you agree to pay for the cost of renting this additional equipment. You agree to indemnify us for any damage caused to any Hotel property as a result of drayage related to your event, whether caused by you, your agents, employees, or contractors. 7. OUTSIDE FOOD AND BEVERAGE: Due to state law, you may not bring into the Hotel alcoholic beverages. You must obtain prior approval from us before you bring in any food or non-alcoholic beverages from outside sources. A Hold Harmless Agreement and Liability Insurance are required if food or beverage products not purchased and served by Hotel staff are brought in for consumption by your guests. Service fees will apply to any outside food or beverage served in our function space regardless if Hotel labor is required. 8. AUXILIARY AIDS: The Hotel represents and you acknowledge that the Hotel facilities being rented for you including guest rooms, common areas and transportation services will be in compliance with our public accommodation requirements under the Americans with Disabilities Act. You agree that you will furnish to us a list of any auxiliary aids needed by your attendees in meeting or function space at least two weeks prior to your event. You agree to pay all charges associated with the provision of such aids by the Hotel. 9. PROMOTIONAL CONSIDERATIONS: We have the right to review and approve any advertisements or promotional materials in connection with your function which specifically reference the Hilton name or logo. Hilton does not offer or accept any terms or conditions which provide commissions, rebates, HHonors points or other forms of compensation related to revenue for food, beverage, room or equipment rental. 10. CANCELLATION: You may cancel this Agreement only upon giving written notice to us. The parties agree and understand that in the event of a cancellation, our actual damages would be difficult to determine. Therefore, you agree to pay the liquidated damages outlined in your sales agreement, if any, or the guarantee amount as set forth in paragraph 2, whichever is greater. As products and services must be purchased and scheduled in advance, notification seven (7) business days or less before the event will require all charges (including labor and service fees, rentals and applicable taxes) for the final guarantee or contracted number of guests will be charged. Additional damages may be owed for cancellation of your sleeping room contract. 11. CONDUCT OF EVENT: Group agrees to comply with all applicable federal, state and local laws including health and safety codes and federal anti-terrorism laws and regulations including compliance with the provisions of 29 CFR part 470, and our rules, copies of which are available from the hotel’s sales department. Group agrees to cooperate with Hotel and any relevant governmental authority to ensure compliance

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with such laws. You assume full responsibility for the conduct of all persons in attendance at your event and for any damage done to any part of our premises during the time of your event. If you require any rigging services for this event, all such services must be arranged through the in-house AV provider or the Hotel and you will be responsible for all costs associated with them. Back to Resource Information BELL SERVICES Our Guest Services department is responsible for the movement of your luggage and the delivery of all non-food and beverage amenities and golf bag handling/storage. Porterage charges will be set forth in your contract. The current rate is $4.00 USD in/out per person, and is subject to change. Departure notices and bag pulls should be coordinated with our Event Manager. Back to Resource Information BILLING Should you require a master account for billing purposes, please complete and return our credit application. Upon approval, master accounts will be assigned per your instructions. Please be sure to advise your Event Manager in advance for any specific instructions on how you would like your bill organized. We recommend on-site daily review with the Group Billing Coordinator. Back to Resource Information BOX LUNCHES Box lunches are available through Event Services. We can help you create your own customized lunch. If you wish to order box lunches for your group, your Event Manager will arrange the order for you and provide delivery to your specified location on the property. Back to Resource Information BUSINESS CENTER Whatever your business needs can all be accommodated through our in-house Business Center. It can be used with pre-paid cards that the Front Desk sells. Prices are quoted on an individual basis, depending on the type of equipment needed as well as the scope of the job requested. In order to address your specific group’s needs, please discuss them with your Event Manager. Whether you require a fully operational office setup on property or various limited services, the Business Center is designed with everyone’s needs in mind. Business hours are: 24 hours 7 days of the week For large quick printing or copying jobs, we recommend contacting your Event Service Manager in advance.

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Back to Resource Information BUS COMPANIES AUTOCAR Hotel Zone- downtown Cost: $7.50 pesos Back to Resource Information CAR RENTAL AGENCIES Following are the three preferred companies, their locations, and contact numbers. National Rent a car 01800 227 7368 Local (airport) 881 87 60 Hotel Hilton 881 8068 Locations: a) Hotel Hilton Cancun, Hotel Zone b) Cancun International Airport c) Plaza Forum, Hotel Zone

Hertz Rent-A-Car 1 800-654-3011 Hertz Rent-A-Car Calling from anywhere in Mexico 01 800 709 5000 Local phone number: 886 0960 Locations: a) Cancun International Airport b) La Isla Shopping Mall, Hotel Zone c) Club Med, Hotel Zone Avis Rent-A-Car 800-321-3712 Avis Rent-A-Car Calling from anywhere in Mexico 01 800 288 8888 Local phone number: 885 1448 Locations: a) Cancun International Airport, b) La Isla Shopping Mal, Hotel Zone c) Royal Plaza, Hotel Zone Back to Resource Information CASH PAYING GUESTS In the event a hotel guest does not have a major credit card to secure his/her room, the GSA will require full payment in advance for room and tax charges. In addition, there will be a hold of $100.00 US per day for incidental charges that can be released at the checkout. If the guest does not wish to establish credit for incidental charges, the guest room phone will be restricted to room-to-room calls. All room folio charges from the Food and Beverage outlets and movie charges will also be restricted. Back to Resource Information

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CELEBRITY/DIGNITARY VISITS Rest assured your celebrities or dignitaries will be treated with the utmost confidentiality. Your Event Manager is happy to work with you to accommodate any needs you have. Back to Resource Information CHANGING FACILITIES/DAY USE Please contact your Event Manager regarding our changing facility located at the Spa. This facility includes (Locker & shower only for adults). The hours of guest room availability for day use will depend on occupancy of the hotel. Back to Resource Information CHECK-IN AND CHECKOUT Hotel check-in is 3:00 p.m., and checkout is 12:00 noon. (All guests arriving before 3:00 p.m. will be accommodated as rooms become available. Our Guest Service Department can arrange to check luggage for those guests arriving early when rooms are not available and for guests attending functions on departure day). Early Departure Your guests will have the opportunity to confirm their departure date at check-in. Once this departure date has been confirmed, there will be a one night early departure fee assessed in the event the guest departs prior to their confirmed departure date. Late Departure Late checkouts are available upon request and subject to availability. Please contact the Front Desk directly to discuss availability and associated fees. Satellite Check-In Satellite check-in is available. The following conditions must be met in order to be eligible for consideration; arrival manifest provided 15 days in advance of major arrival. The success of a satellite check-in is very dependant on the hotel's occupancy the evening before and flow of your arrival manifest. Your Catering/Event Manager will be able to discuss these issues in more detail to determine if this is the correct solution for your arrival. Zip Checkout With zip checkout, your room folio is provided at your door early in the morning of your departure. Simply verify the charges using the television and dial extension 71 to check-out by phone. You can leave the keys in the room or deliver to the front desk. If you are not departing the hotel immediately, luggage storage can be arranged at the bellman’s desk. Back to Resource Information COFFEE MAKER Available in your room at no extra charge and replaced when needed: 1 coffee maker 2 coffee cups

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1package regular coffee 1 package decaf coffee 1 package with condiments Back to Resource Information CONCIERGE We will gladly provide you with information on surrounding areas to visit, tours, restaurants, and make reservations for you to any of these. We will also help with flight confirmations, and any other special requirements that you may have during your stay at The Hilton Cancun Golf and Spa Resort. We are open from 7:00 am until 11:00 pm and you can reach us at Extension Number 72. Back to Resource Information CONVENTION CENTER CANCUN Cancun Center Conventions & Exhibitions Boulevard Kukulcan KM. 9 1st floor Zona Hotelera 77500 Cancún Q. Roo México Toll free from Mexico: 01 800 881 04 00 Toll free from US and Canada: 1 866 891 77 73 Cancun: +52-998-8 81 0400 / Fax +52-998-8 81 0402 Travel 15:00 Min Approximate Taxi Cost $12.00 US Back to Resource Information CORKAGE ALCOHOLICS

Per person per event (Clients provide their own Liquor and all the mixers including juices) Hotel provide, ice during the event, glassware, barman’s, waiter service, napkins and set up

Per person per event (Clients provide their own Liquors) Hotel provide all the mixers including juice Ice during the event, glassware, waiter service barman, napkins and set up

Per liquor bottle domestic or imported (Included 6 mixers)

Per wine bottle domestic or imported

Per champagne bottle

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Back to Resource Information CREDIT CARDS The Hilton Cancun Golf & Spa Resort accepts cash payments and most major credit cards including Visa, MasterCard, American Express, Dinners and Discover. Back to Resource Information CREDIT POLICY Unless you have established credit in advance with us, you will pay the entire contract price in cash or by certified check at least three business days prior to your function or by personal bank check two weeks prior to your function. If you would like to establish credit, please contact your Catering/Event Manager. Back to Resource Information CURRENCY EXCHANGE The front desk currently exchanges the following currency at the prevailing rate from Banco de Mexico Bank: Japanese Yen, Canadian Dollars, Euros, Pounds, and US Dollars Each guest is limited to a currency exchange of $1000.00 US per day, with identification. If a large amount of money is to be exchanged, we strongly recommend handling the exchange through your home bank. Back to Resource Information DANCE FLOOR The hotel has a dance floor of up to 39’ 4.45” x 32’ 9.8”, Please contact your event manager to reserve it. Back to Resource Information DECORATIONS Please contact your Event Manager for a description of items available as well as complete party package menus. We are happy to suggest ideas on novel favors, souvenir menus, printed programs, creative ice carvings, theme food presentations, and room accent decor and specialty linens. We are not responsible for any loss or damage to property belonging to you or your attendees and do not maintain insurance covering it. All displays and/or decorations will be subject to our written approval and we reserve the right to contract and charge for hotel staff to provide the labor for any installations or removals of such. Back to Resource Information DESTINATION MANAGEMENT COMPANIES (DMC) Preferred vendors that have successfully worked with the hotel are listed below for your reference. TROPICAL INCENTIVE

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Centro empresarial ekin’ox Av. Tulum lt. 2-01 mz 3 sm.15-a Cancun Q. Roo Mexico Tel. 998) 884 4826 Fax 998) 884 8497 heidi@tihcancun.com.mx www.tropicalincentive.com INTERNATIONAL INCENTIVE TRAVEL Plaza Nayandei Av. Bonampak #200 suite 212 Cancun Q.Roo c.p. 77500 Tel. 998) 884 7880 Fax. 998) 884 7914 alfredoc@iit.com.mx www.iit.com.mx IVI DESTINATION MANAGEMENT Av. Acanceh no. 1-01 sm 15 Cancun, Q.Roo 77500 Tel. 998) 887 15 78 / 884 3039 Fax. 998) 884 40 26 / 884 77 36 jmgarcia@ivicancun.com sbehrendt@ivicancun.com aastudillo@ivicancun.com www.mexicoquest.com AMSTAR Av. Palanque mz. 5 sm.29 2° piso, lote 1,2,3 y 4 Cancun, Q.Roo 77508 Tel. 998) 881 9500 Fax. 998) 881 9591 / 881 9594 ndomigu@amstarmexico.com arodrigu@amstarmexico.com www.amstarmexico.com www.amstardmc.com MARITUR Ave. Nichupte #22, sm.19 m.2 Edificio pabellon caribe sur suite 111 Cancun Q.Roo 77500 Tel. 998-898-0639 Fax. 998-898-0641 vposada@maritur.com Ivettem@maritur.com Back to Resource Information

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DEPOSITS Required group Cash Deposits are outlined in your sales contract. Cash Deposits may be made at anytime throughout your stay and placed to your master account balance. Full pre-payment of room and tax is required for guests not wishing to utilize a credit card upon check-in. Back to Resource Information DIAGRAMS Diagrams are available on our website, or contact your Event Manager. Back to Resource Information DIETARY REQUIREMENTS Our Chef will provide meals for your attendees with special dietary requirements. Please advise your Event Manager if a special meal is required. Back to Resource Information DINE AROUND Dine Around Tours for your group are scheduled through your Event Manager. Back to Resource Information DIRECTIONS TO THE HOTEL From Cancun international Airport:

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From Cancun International Airport take the main exit road and follow the signs to the Hotel Zone (Zona Hotelera). This road becomes Kukulcan Boulevard. Proceed straight until kilometer marker 17. Turn right into the resort. It is approximately a 15 minute drive. Back to Resource Information DOCTORS ON CALL We have medical service 24 hours, 7 days per week, you can contact this service dialing 0 since every phone in the hotel. Back to Resource Information DRUG STORES Paris Downtown 24hrs 887 1049 Roxana Kukulcan Mall Daily: 9:00 to 22:00hrs 883 2632 Back to Resource Information DRY-CLEANING – SEE LAUNDRY/VALET Laundry services are available by dialing extension 0. Garments picked up prior to 8:00 a.m. are returned to guests by 9:00 p.m. the same evening. Garments picked up after 11:00 a.m. will be returned the following day by 9:00 p.m. Please note that there is no service on the following Holidays: Memorial Day, July 4, Labor Day, Thanksgiving, Christmas and New Year’s. Back to Resource Information eEVENTS Hilton Family’s online booking channel for small groups and meetings. You can visit the web page for further information. www.e-events.hilton.com Back to Resource Information ELECTRICAL The Engineering Department provides assistance with all your mechanical and electrical needs. Please contact your Event Manager if you require an electrical services request form to secure additional power and/or labor services. All requests for power requirements are to be communicated to your Event Manager. A complete production package is also available through your Event Services Manager. Please see forms for pricing and ordering. Back to Resource Information

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ELEVATORS The Hotel Hilton Cancun Golf & Spa Resort has 3 guest elevators located in the lobby. Back to Resource Information EMERGENCY PROCEDURES The Hotel Hilton Cancun Golf & Spa Resort is fully prepared to handle different types of situations to assist our guests. The following is information on our emergency procedures:

• The hotel internal emergency number is 77.

• The hotel has an emergency response team 24 hours a day. In the event of an emergency, calling the emergency number 77 will initiate the appropriate response.

• Paramedics, Fire Department, and the Police Department are all located approximately 10 minutes from the hotel.

• Our Security Department, as well as a small number of other employees, is trained in CPR and First Aid.

• Emergency evacuation routes and procedures are located on the inside of all guest room doors.

• Nearest hospital: Hospital Hospiten- Av. Bonampak lt7. sm.2 mz.10 - 881 3700

Back to Resource Information ENTERTAINMENT The city of Cancun requests that outdoor entertainment begin no earlier than 8:30 a.m. and end no later than 10 p.m. Please contact your Event Manager for assistance in booking entertainment or the Concierge Desk for more information. Back to Resource Information ENVIRONMENTAL COMMITMENT At Hilton Hotels Corporation, protecting the Environment is a top priority. Responsible environmental activity is good for both our business and the community. Hilton has developed a comprehensive company-wide policy to promote business practices that help preserve the environment. We provide guidelines for all of our facilities, and our goals are to “Reduce – Reuse – Recycle” as much as we can. Back to Resource Information EXECUTIVE MEETING Enjoy your business meetings in our renovated executive ballrooms, with the unforgettable service that we have prepare for your event success! Hosting you and your company would be a great pleasure for the Hilton Cancun Golf & Spa. We want to provide that flair that would make your convention a memorable one, for reserve the meetings rooms please contact to your Event Manager. Back to Resource Information

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EXHIBITS Please request the hotel’s Exhibit Resource Guide from your Event Services Manager. Back to Resource Information FAX MACHINES For a Fax Machine Access please use the business center of the hotel, following the next instructions. Dial 0 to guest services to get line and charge directly to the room. Place document face down Enter fax number and press start when you get fax tone Minimum of charges $4.00 usd (up to 2 pages) $2.00 usd /additional page For rent a fax machine by day please contact at your Event Manager. Back to Resource Information FAX NUMBERS For Guests: 998 881 8093 Convention Services office: 998 881 8031 / 998 881 8034 Sales office: 998 881 8082 Reservations office: 998 881 8080 Back to Resource Information FIRE CODES The following are a few general regulations that typically fall under local fire authorities’ specifications. They should be considered when planning and coordinating space, decorations, etc., in the ballrooms and meeting rooms, as well as all other applicable laws, codes, and regulations. Where exits are not immediately accessible from an open floor area, safe and continuous passageways, aisles or corridors shall be maintained leading directly to every exit and shall be so arranged as to provide convenient access for each occupant to at least two exits by separate ways of travel. The aisle needs to be as wide as or wider than the exit to which they are leading. There will not be any setup permitted in front of any exit doors. Staggering of dining tables is not permitted. All room sets must be in compliance with the local Fire Department regulations pertaining to occupancy load, mandatory aisles and ceiling clearance fire exits. Any event which has vehicle displays, fog machines, fueled cooking demonstrations, laser exhibits (including tabletop) or extensive productions with staging and props must have a certified permit from the local Fire Marshall. All associated fees for permits, floor plan approval and stand-by fire watch are your responsibility and final approved copies must be received at least three days prior to the event.

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Every required exit, exit access or exit discharge shall be continuously maintained free of all obstructions or impediments to full instant use of fire or other emergency. No furnishings, decorations, or other objects shall be placed so as to obstruct exits, access thereto, egress there from, or visibility thereof. Hangings or draperies shall not be placed over exit doors or otherwise located as to conceal or obscure any exit. Mirrors shall not be placed on exit doors. Mirrors shall not be placed in or adjacent to any exit in such a manner as to confuse the direction of the exit. No open flame devices shall be used in any meeting rooms. When necessary for ceremonial or religious purposes, the fire marshal having jurisdiction may permit open flame lighting under such restrictions as are necessary to avoid danger of ignition of combustible materials or injury to occupants. Any furnishings, decorations, and stage settings shall be fire retardant treated and must display certificate of proof. Local fire authorities in advance of event set-up shall approve all extensive production plans. Distance between tables must be equal to or greater than the required aisle width plus 19” for chairs on one or 38” for chairs on both sides. It is ultimately the group’s responsibility to ensure that your event complies with all applicable laws, including, but not limited to fire and safety codes, rules and regulations. Back to Resource Information FITNESS CENTER Our fitness center has complete equipment for your use, this equipment are: 3 treadmills,3 elliptical cross trainers,2 recumbent cycles,1 upright cycle,1 functional training system,2 adjustable benches,1 dumbbell rack and 5 stability balls. Enjoy your workout while overlooking the pool deck and Caribbean Sea. Services: Tennis Tennis Court Open daily from 7:00 a.m. to 9:00 p.m. No charge during daylight $21.00 USD per hour for light during evening hours. Rental of equipment Tennis racquet per hour $9.00 USD New balls (can of 3) $9.00 USD Used balls per hour (can of 10) $ 5.00 USD Tennis Lesson or match with pro per hour $ 59.00 USD

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Bike Rental 2 hours $ 15.00 USD Full Day (from 7:00 a.m. to 4:00 p.m.) $ 25.00 USD Hours of Operation: From 6:00 am to 10:00 pm, all days of the week and the access has a charge of 11 USD per day. All prices are subject to Quintana Roo, Mexico state sales tax. A standard gratuity of 15% is suggested for any group bookings. Pricing is subject to change without notice. Back to Resource Information FLAGS We have one pole/space for any country or company flags. If you require additional flags, please discuss rental costs and procedures with your Event Manager. Back to Resource Information FLORAL/FLORIST We can provide beautiful table and buffet centerpieces for your special event. Consult your Event Manager for assistance with a proposal for your special event. Back to Resource Information FOOD DONATIONS Hilton is committed to assist our communities in the effort to alleviate hunger in this country. Our hotels often have prepared food available from over-production that can be donated to charitable organizations for service to their constituencies. We ask you to cooperate with us in this endeavor. Please contact your event manager. Back to Resource Information GENERAL MANAGER Mr. Carlos Abaunza joined the Hilton Cancun Golf & Spa Resort in December 2006 as General Manager. He has been in the hotel industry since 1988, previously holding positions as General Manager of Hilton Suites Hotel & Hilton Garden Inn. Mr. Carlos Abaunza is thrilled to welcome your group to the Hilton Cancun Golf & Spa Resort and is accessible as needed. Back to Resource Information GIFT CERTIFICATES A gift certificate is a wonderful way to reward your attendees, staff or sporting event winners. Gift certificates are available for purchase through Service Manager and are designated for restaurants, lounges, logo shops and guest room charges. Gift certificates

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are honored at our retail shops and also can be used as a credit to the guest room account. Please contact your Event Manager for further details. Back to Resource Information GIFT IDEAS http://www.hiltontohome.com/ - The Hilton Serenity Collection http://www.waldorfcollection-hotelsathome.com/home.html - The Waldorf Collection Back to Resource Information GOLF COURSE INFORMATION The Hilton Cancun Golf Course offers you the very best. Scenic fairways, rolling greens, the beautiful sweeping views of Nichupte Lagoon and Mayan ruins. The course is open to the public Seven days a week. Transportation for your group can be arranged through your Event Manager in advance. Back to Resource Information GRATUITIES Informally known as tipping, in Mexico tipping is voluntary. Tips are supposed to be rewarded for services performed as well as a supplement to an employee's income (gratitude). Recommendations for tips, housekeeper $3.00 per day, bellman $4.00 per person and discretionary for above and beyond services provided. Disclosure: all gratuities not outlined in the contract are discretionary. Back to Resource Information GROUP RESERVATIONS IDENTIFICATION PROGRAM (G.R.I.P.) Manage room blocks proactively with automated cross-reference of group registration lists against hotel reservations.

Automates the process of all reservations booked within or around an associated group block

Reduces exposure to attrition Ability to monitor booking pace No charge – it’s FREE Saves meeting planners and hotels from having to manually cross-reference

registration lists to HHC reservations Back to Resource Information GROUP CHECK-IN, ARRIVALS AND DEPARTURES The Hilton Cancun Golf & Spa Resort has a specially designed group entrance to accommodate the needs of your group. It has a porte cochére and ample room for bus loading and unloading. It is also conveniently located near the ballrooms and meeting rooms. This area may be reserved and set up for a group check-in and convention registration, depending on your arrival pattern.

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All coach arrivals will be directed to the group entrance, as the front entrance becomes easily congested and large movements can be more efficiently accommodated at the group entrance. Your guests will be asked to remit credit or a cash deposit upon arrival for their incidental charges, unless we have agreed to accept a letter of guarantee from your organization, and it is on file at time of check-in. If your guests are arriving via group transportation and an arrival manifest has been supplied, we will be happy to have all of the rooms assigned in advance and key packets prepared. If your guests will be arriving at scattered times throughout the day with no transportation arrangements made or arrival manifest, we will assign rooms on a first-come, first-serve basis. Back to Resource Information GUEST LIST MANAGER An on-line tool provided by Hilton to group customers that allows them to manage their group’s reservations on-line and provides on-line guest list information. Back to Resource Information GUEST ROOMS The hotel’s current bedding breakdown is as follows: 171 King / 255 Queen/Doubles. All guestrooms feature the new Hilton Serenity Collection of amenities including Serenity Beds, which feature the comfortable Suite Dreams mattresses. Rooms have a king-size bed and a sofa bed or two queen-size beds, plus a full bathroom with exclusive Crab Tree & Evelyn bathroom amenities. Other features are bathrobes, slippers, coffee maker, refreshment center, safe deposit box, 27-inch cable TVs (32-inch TVs and 40-inch LCD screens in Suites) with pay-per-view movies, CD/MP3 alarm clock radios, air conditioning, three telephones, high-speed internet access and working desk. To order your own Serenity bed and accessories visit www.hiltontohome.com Hilton is pleased to present “The Serenity Collection”, today’s premier bedding package including pillow top mattress and luxury linens. Did you enjoy your night’s sleep? Visit www.pacificcoast.com to order your own Serenity bed. Back to Resource Information GUEST ROOM DELIVERIES Bell Services delivers non-food or packaged deliveries to the guest rooms. The charge for deliveries is as follows: under the door - $2.00 USD per item. Back to Resource Information GUEST SERVICE HOTLINE Guests with specific needs or requests may pick up a house phone and dial extension

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0. A hotel operator will direct your needs to the appropriate hotel contact. Back to Resource Information HAIR SALON A pleasing quality deriving from the perfect combination of harmony and originality.HAIR Shampoo and Blow-dry

- Short - Medium - Long

Haircut for gentlemen Haircut for ladies Child´s cut Updo (only) Hair Color (starting at) Highlight Hair and Scalp Treatment WAXING Eye brow Upper Lip/chin Armpit Full arm Half legs Full legs

Bikini line Brazilian wax NAILS Manicure French Manicure SPA Manicure Pedicure SPA pedicure Polish Change Acrylic nails Fill-in Nails repair (each) PARAFFIN Hand Treatment Foot treatment MAKE UP (starting at)

Back to Resource Information HEAT HEAT (Hilton Environmental Analysis and Tracking) is our internal measurement system to collect, analyze, and track environmental and social performance at our property as well as our brands globally. In so doing, we are able to integrate sustainability as a core performance metric and drive economic and social returns. Your Catering/Event Manager can share detailed information. Back to Resource Information HHONORS FLOOR The Villas Lounge is available for our Diamonds members. Enjoy the Cancun sunrise with a delicious Breakfast, served from 6:30 am until 10:00 am. Included are fruits, cereals, cold cuts, cheese, yogurt, delicious hot entrees, fresh juice, tea, coffee, and different options of bread. As part of the privileges in the Villas Lounge you can relax during the day with a drink from our Snack bar from. Come and make friends and enjoy a “cool one”!

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For your delight in the evenings before you go out for dinner, come and be a part of the ocean serenity during our Cocktail “Hour” from 5:00 pm until 7:00 pm where hors d’ oeuvres, wines, liqueurs, cocktails and soft drinks are accompanied by the singing of our native birds. Back to Resource Information HOSPITALITY DESKS Your Event Manager is happy to arrange a hospitality desk for your group. Hospitality desks are located in the peninsula lobby near the group’s check-in. Phones may be arranged in advance with either in-house extensions or direct dial numbers. Please note that all hospitality desks will be taken down each evening and reset for the next day’s use. Should you require a larger area for an office, storage or hospitality, please consult your Event Manager for space availability. Handwritten signs and flip charts are not allowed in any hotel public areas. Professionally printed signs may be ordered in advance. Back to Resource Information HOSPITALITY SUITES FUNCTIONS The hotel knows and recognizes the necessity of hospitality suites in the hotel, the suites must be located in the same floor of the rooms of the group, suites will be available from 10:00 am to 10:00 pm. For reserve, please contact to your Event Manager. HOTEL FACTS/HISTORY The following is a fact sheet for the Hilton Cancun Golf & Spa Resort: Location: Our resort is ideally situated between the azure Nichupte Lagoon and the

sparkling turquoise waters of the Caribbean Sea, sitting on the largest beach on the strip.

Address: Boulevard Kukulcan KM 17, Hotel Zone, Cancun. Q.Roo, Mexico Zip Code 77500

Telephone: (52) 998-881-8000 Facsimile: (52) 998-881-8080 Reservations: 1-888-594-2483 Website: www.hiltoncancun.com Developer: Managed By: Hilton Worldwide Grand Opening: 1999 Last Renovation: 2006 Architects: AOKI Corporation Employees (Full-Time, Part-Time): 600 aprox. Brief Description: Architecturally stunning and beautifully appointed the Hilton Cancun Golf & Spa Resort offers 426 ocean view guestrooms and every possible facility and service to make for a superb vacation! Sitting on the largest beach on the strip, Hilton Cancun is the only resort on the island with an 18-hole championship golf course, a state-

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of-the-art wellness spa and fitness center, 7 spectacular pools, a soccer field, 5 restaurants, and 2 bars. Back to Resource Information HOTEL MAP Attendees can receive a map of the City in anytime in the concierge desk. Your Event Manager can customize the map for your guests to state your group name and show locations and directions for your special functions at $5.00 USD each. Back to Resource Information HOUSEKEEPING Daily housekeeping services, which consists of general cleaning, take place between 8:00 a.m. and 4:00 p.m. should one of your guests require special times of service, requests may be made directly with Housekeeping or your Events Manager. The suggested housekeeping gratuity is $3.00 per day. Some groups may have the gratuity rate predetermined in the contract and billed to the master account. Each guest room is provided with several special service amenities either at no charge or for a nominal fee. These items include: an iron and ironing board, coffee makers, hairdryers, in-room safe, bath/shower amenities, and extra pillows. Additional bedding available for children: cribs and rollaway beds. Please note there is a maximum of four persons (including children) allowed per room. The turndown service is only on request and take a place between 4:00 pm and 10:00 pm this include a change of sheets, cleaning and refresh of the room, new shampoo, conditioner and soaps, this service include the traditional candies on the bed and the towel figures. Back to Resource Information IN CONJUNCTION WITH (ICW’S) Any group hosting an In-Conjunction with Event is solely responsible for all charges and activities. The hosting convention must authorize all arrangements for meeting space, assignments, food, beverage, etc. Groups meeting in conjunction with a conference, but not part of the official convention program who require meeting space and separate billing, are subject to credit approval. All meeting space, if available, will be at the hotel’s normal prevailing room rental rates and will be subject to the hotel’s standard contract terms and conditions. A listing of all ICW’s should be sent to the hotel no later than 90 days prior to the actual event, so that they can be individually contacted by the Banquets Department to set up food, beverage and billing arrangements. Back to Resource Information INDEMNIFICATION To the extent permitted by law, you agree to protect, indemnify, defend and hold harmless the Hotel, Hilton, and the Owner, and their respective employees and agents

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against all claims, losses or damages to persons or property, governmental charges or fines, and costs (including reasonable attorney’s fees), arising out of or connected with your function, except those claims arising out of the sole negligence or willful misconduct of the hotel. Back to Resource Information IN-ROOM DINING Our In-room Dining is open 24 hours a day for breakfast, lunch, dinner, snacks and beverage service. We are happy to offer convenient doorknob ordering for breakfast service. In-Room Dining can be reached at extension 75 in-house. A variety of amenities are also available through room service. Room service gratuity is 15% and is posted automatically on all checks. There is also a delivery fee of $4.00 per order. Back to Resource Information INTERPRETATION/TRANSLATION SERVICES Please Contact at your Event Manager or the Concierge Desk Back to Resource Information INTERNET SERVICES The Hilton Cancun Golf & Spa Resort provides numerous Internet Services. Each department is our Internet Service Provider for all guests’ networks and will answer any questions concerning your system. Back to Resource Information KEY CARDS Please contact your Event Manager if you would like keys to any of your meeting, office, or hospitality rooms. If you wish to have a lock changed there will be a $55 USD charge per door/per room and you may be required to sign a hold harmless agreement. Back to Resource Information (Customized) KEY CARDS Please contact your Event Manager if you would like custom keys for your group. They are an excellent way to market your organization. KEY HOTEL CONTACTS The Hilton Managing Committee consists of the following people: General Manager Mr. Carlos Abaunza Resident Manager Mr. George Stanfield

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Director of Food & Beverage Mr. Jerome Luciani Director of Sales and Marketing Mr. Sergio Serra Director of Events Mr. Moises Loyo Executive Chef Mr. Erick De Mayer Front Desk Manager Mr. Alfredo Pichardini Housekeeping Manager Ms. Silvia Balcazar Director of Engineering Mr. Francisco Cabarcas Director of Finance Mr. Hector Jimenez Back to Resource Information KOSHER We do not offer Kosher Meals regularly. Please ask your Event Manager for kosher suggestions. Back to Resource Information LABOR The CROC Union local is represented at the Cancun Union is a non-union hotel. LAUNDRY/VALET – SEE DRY CLEANING Complete laundry services are also available by dialing extension 0 in-house. Garments picked up prior to 8:00 a.m. are returned to guests by 9:00 p.m. the same evening. Garments picked up after 11:00 a.m., will be returned the following day by 9:00 p.m.. Please note that there is no service on the following Holidays: Memorial Day, July 4, Labor Day, Thanksgiving Day, Christmas Day and New Year’s Day. Back to Resource Information LIMOUSINE SERVICES Arrangements may be made to have a group VIP transported by our hotel limousine or town car, or through an outside service. You can also arrange limousine transfers with your Event Manager or trough the Concierge Desk. Back to Resource Information LINEN SELECTION A variety of table linens are available for your various functions. If you desire specialty linen, or would like quotes on theme-coordinated linens and chair covers, please consult your Event Manager. Back to Resource Information LIQUOR LAWS The State of Quintana Roo, Mexico has strict liquor laws that must be followed by the Hilton Cancun Golf & Spa Resort.

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Because the hotel is only licensed-authorized to sell and serve alcoholic beverages that were purchased by the Hilton Cancun Golf & Spa Resort, no group may bring in their own alcohol to be served. The legal drinking age in Q.Roo, Mexico is 18 years old. Your Event Manager may provide a copy of some of the applicable State of Q.Roo, Mexico liquor laws upon request. Back to Resource Information LOAD-IN/LOAD-OUT (PRODUCTION, DÉCOR AND STAGING) Please refer to the Production Resource Guide. Back to Resource Information LOADING DOCK The loading dock is located back entrance of Grand Caribe Ballroom. The hours of operation are from 9:00 a.m. – 6:00 p.m. There are no deliveries or load-in/load-out between the hours of 6:00 p.m. and 9:00 a.m. Please refer to The Exhibit Resource guide for details. Doorway 4.8 m Wide 15’ 8.9” 3.0 m Tall 9’ 10.2” Back to Resource Information LOCAL INFORMATION Flea Market Market 28 (Mercado 28) is an incredible place. It is a huge place filled with traditional handicrafts, souvenirs, goods and more. Most people from Cancun go there to buy their daily groceries and articles. This place is not exclusively for tourists and is a good spot to discover a typical Mexican market. Museum of Mexican Popular Art

Located in El Embarcadero, this museum gathers the finest handicrafts from all over Mexico under one roof. The collection is organized by theme religion, music, dance, toys, the kitchen, traditional dress, among others, and divided into sections. Visitors who want to learn more about Mexican life and history will love this museum.

Bullfight and Folkloric Show

Pageantry and pomp at the centrally located bullfighting ring in Cancun. Just minutes away from your hotel you will become immersed in one of the most famous of all Mexican cultural events. Watch as the Matadors do their hypnotic dance with one of natures most powerful beasts.

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Aside from the bull fight you will enjoy a folkloric show with dance and song traditions from all over Mexico. From the Mayans to the present day dances you will enjoy this afternoon event – it is much more than just a bullfight.

Mayan Ruins Chichen Itza: One of the greatest cities of the Mayan region during the centuries before the Spanish conquest, Chichén Itza controlled the routes of the commerce and exerted political and military dominion in the Yucatan Peninsula. This archeological zone attracts over one million tourists each year because of its historical importance and its architectural greatness. It is located just 2 hours and 30 minutes from Cancun by freeway, this ancient site, built in the year 445 A.D. is one of the most impressive, its name can be translated as "mouth of the well" and some refer to it as "the city of the wizards of the water." During the XI - XIII centuries, Chichen Itza reached the height of its urban and cultural development.

Tulum: 130 km south of Cancun, considered by many as the most beautiful of the Mayan sites, is small but exquisitely poised on the fifteen-meter-high cliffs above the Caribbean. When the Spanish first set eyes on the place in 1518, they considered it as large and beautiful a city as Seville, Spain. They were, perhaps misled by their dreams of El dorado, by the glory of its position, and by the brightly painted facades of the buildings. Architecturally, Tulum is no match for these great cities. Nevertheless, thanks to the setting, it sticks in the memory like no other.

Back to Resource Information LOST AND FOUND It is the policy of Hilton Hotels Corporation to make every effort to return any found property to its rightful owner. All found property in the hotel will be recorded, stored, and disposed of, whether it is found in a guestroom, public space, or any other area of your hotel. We will make every attempt to determine the legitimate owner and return the found property. If the owner cannot be determined within ninety days, the found property will be disposed of in accordance with the state law. If no local or state law exists, or these agencies decline involvement, the property shall be returned to the finder. This policy does not apply to minor items found on the property such as a toothbrush, ladies hosiery, cigarettes, etc. Back to Resource Information LUGGAGE STORAGE Based upon availability, a banquet/meeting room may be set aside to store hand carry luggage for individuals leaving later in the day. It is requested that the travel staff supervise these items, as they will be stored at your own risk. Back to Resource Information

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MANAGER ON DUTY (M.O.D.) The Manager of the hotel is always available and during the weekends we have a MOD that has been trained and is perfectly capable of running our property. All of them are certified in CPR and are bilingual. Back to Resource Information MAIL SERVICES Stamps are for sale, and our Concierge offers shipping services. If you have a large number of items that need to be mailed, or require shipping materials, we suggest Fedex Company. They are can be contacted through the Concierge desk and offer complete shipping services as well as materials. They are open 24/7. They can be reached at 998 881 8071. Please refer to your Event Manager if you would like to arrange an on-site service for your group. The Mexican Post Office located in downtown and can be reached at 998 884 1418 their hours are 8:00 a.m. – 4:30 p.m for shipping services and until 5:45 p.m for stamps and mailing services for Monday to Friday. On Saturday only 9:00 am – 12:30 p.m. Back to Resource Information MASSAGE THERAPY Spa experiences Spa ancestral signature treatments Based on the wisdom and traditions of the ancient Mexicans, these unique and imaginative treatments are exclusive to our latitude. All treatments include indigenous beverages to each sublime experience.

Massages

The Spa offers several massage therapy treatments including (Swedish, aromatherapy, energizing, hot stone, sports power massage, deep tissue, couples, mayan massage). Body treatments We have a nice selection of body treatments designed to relax, hydrate or stimulate detoxification. Facial Treatments Facial treatments will add the extra touch with the ultimate skincare products and technology to hydrate, stimulate and rejuvenate Reservations are suggested. For booking massages as a group activity option, you may consider our gift certificate options, please consult your Convention Services Manager. Back to Resource Information MASTER ACCOUNTS See Sales Agreement.

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Back to Resource Information MEDICAL FACILITIES/SERVICES Medical Services facilities nearby: Hospital Hospiten Av. Bonanpak Cacun, Q Roo, Mexico, 77500 (998) 881 3700 Available 24 hours a day **Travel time from the hotel is about 25 minutes** Ambulance Global Ambulance (provided by Hospiten) Av, Bonanpak Cancun, Q Roo, Mexico, 77500 (998) 881 3700 Available 24 hours a day Back to Resource Information MEETING PACKAGES In order to avoid not having your equipment delivered on time by courier companies, such as Federal Express, DHL or Airborne. We strongly recommend that our international clients utilize a customs broker. Most brokers are well aware of the preparations that need to be made for a smooth reception of your materials into Mexico. Based on the experiences of our guests, we recommend two Brokers: GLOBAL CARIBBEAN 1200 Biscayne Boulevard, Suite 106 Miami FL 33181 Voice: 305-893-8553 Fax: 305-893-2517 Email : suzanne@globalcaribbean.com LION EXHIBITION FREIGHT Erika Hernández Agencia Aduanal del Valle Av. Tulum, #269., PH 20, SM 15-A Cancún, Quintana Roo CP77500 Voice: +52-998-884-2727 Fax: +52-998-884-2728 erikah@aadelvalle.com.mx

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CICSA COMERCIALIZADORA E IMPORTADORA DEL CARIBE SA DE CV Contact : Jose Gabriel Mier Avila gabriel.mier@ciscalogistics.com www.cicsalogistics.com Tel: (52) 998 267 8579 We hope that you will consider our advice when making your decisions. Your Event Manager is dedicated to assisting you in producing a successful program at the Hilton Cancun Golf and Spa Resort. Back to Resource Information MEETING ROOM CAPACITIES AND RENT

Back to Resource Information MEETING ROOM DELIVERIES For small exhibits, when a drayage company is not being used, standard boxes or packages to and from the exhibit area will be delivered by the hotel bell staff for a charge of $2.00 USD per item/per move.

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Back to Resource Information MEETING ROOM SET STANDARD Standard meeting rooms include the following items: Banquet or classroom tables and chairs

Linens

Pads and pens or pencils

Ice water

Lectern

Candies

Basic meeting room set up is complimentary. Depending upon the extent of the setup requirements, additional charges may be incurred. Please contact your Event Manager for miscellaneous/electrical charge price sheets. All meeting rooms are set non-smoking. Back to Resource Information MUSIC/MUSICIANS PS/AV (our in-house production company) has key contacts in the entertainment industry, which make it possible to secure the best local, national, and international talents. Please contact your Event Manager for assistance in booking entertainment. The City of Cancun requests that outdoor entertainment begins no earlier than 10:00 a.m. and ends no later than 10:00 p.m. Back to Resource Information NEWSPAPERS/PUBLICATIONS Newspapers available in our hotel store are: Miami Herald Novedades de Quintana Roo They are delivered to the Tobacco Shop store at 7a.m. daily. The Miami Herald is delivered to guest rooms five days a week only to Hilton Diamonds Members Back to Resource Information OFFICE EQUIPMENT/SUPPLIES The in-house Business Center offers a complete range of services including rental of computer systems, copier machines, facsimile machines, photocopying, word processing services, fax transmission and mail services, just to name a few.

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Buy a pre-paid card at the Front desk for have the access to the computers. Prices are quoted on an individual basis depending on the type of equipment needed as well as the scope of the job requested. Discuss your group’s needs with your Event Service Manager. Business Center are open 24 hour 7 days for acquire office suppliers, contact the Front Desk. For large quick printing or copying jobs, we recommend contact your Event Service Manager. Back to Resource Information PACKAGE ROOM The hotel has a limited package room for Group’s materials, this space are coordinated by the Concierge Desk, for high volume of package, contact your Event Manager. Back to Resource Information PARKING The Hilton Cancun Golf & Spa Resort offers a parking lot. Self-parking and Valet-parking are with an extra charge. If you are planning a large movement or delivery of rental cars for a specific group event or activity, please advise your Event Manager so that specific parking may be reserved. Back to Resource Information PERSONALIZED ON-LINE GROUP PAGE (POG) POG is a personalized web page for your attendees to book reservations directly online.

Available at all Hilton Family properties Customize with your program Customize with your logo No charge – it’s FREE

Back to Resource Information PETS (POLICY) The Hilton Hotel Cancun Golf & Spa Resort is a pet friendly hotel. Please let us know on advance if you’re thinking on bring your pet. Back to Resource Information PHOTOGRAPHY The Event Manager has key contacts in the photo service; please contact him/her for this information. Back to Resource Information

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PIANOS If your group requires additional pianos or pianos in outdoor/alternate locations, your Event Manager can rent them from an outside source. Back to Resource Information POOLS The Hilton Cancun Golf & Spa Resort has an expansive pool and recreation deck boasts seven pools, including an infinity pool that seemingly spills into the Caribbean, two heated whirlpools, all open 24 hours. Back to Resource Information POST-CONVENTION MEETING We encourage our customers to meet with our General Manager during or after the meeting to provide and review feedback. Your Event Manager will coordinate a convenient time. Back to Resource Information POST EVENT REPORT For meetings and conventions with more than 100 rooms on peak night, your Event Manager will complete a Post Event Report. This report details room pick-up and food and beverage revenues. Back to Resource Information POSTING OF EVENTS Events are posted in the main lobby at the information kiosk, located next to the elevators, for post your events please contact your Event Manager. Back to Resource Information PRE-CONVENTION MEETING In order to introduce our clients to the key contacts of the hotel, we would like to arrange a pre-convention meeting a day or two prior to your main group arrival. Please advise your Event Manager as to who will attend from your organization and what a convenient time would be for this meeting (time ranges from 30 minutes to one hour). Please note that for smaller groups, a smaller more personalized meeting may be set up involving key operational department heads. Back to Resource Information

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PRINTING SERVICES Business Center provides printing service of documents; you can buy a pre-paid card for printing in the Front Desk. Please contact your Event Manager for special requests. Back to Resource Information PRODUCTION GUIDELINES Your Event Manager will provide you with the hotel’s Production Resource Guide. Back to Resource Information PRODUCTION CREW MEALS Please contact your Event Manager regarding production crew dining. Back to Resource Information PUBLIC TRANSPORTATION There is bus service in Cancun. Taxis are available from the hotel front door 24 hours a day. They are also readily available at the airport and throughout the hotel zone. The Autocar and Turicun Area Transit Authority operate bus service to and from downtown. Cost is US $0 .60 cents each way. Back to Resource Information PYROTECHNICS Please contact your Event Manager for assistance in this kind of service. Back to Resource Information RADIOS/PAGERS/NEXTELS We are willing to assist you in obtaining walkie-talkie radios and/or Nextel for use during your program. Please consult your Event Manager for assistance. Back to Resource Information REGISTRATION ASSISTANCE If additional staffing is needed for your activity or hospitality desk, please consult with your Event Manager. Registration attendants are easily scheduled with sufficient notice. Back to Resource Information REGISTRATION DESKS Your Catering/Event Manager is happy to arrange a hospitality desk for your group. Hospitality desks are located in the Peninsula Convention Center