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MEETING NOTICE AND AGENDA SOCIAL SERVICES TRANSPORTATION ADVISORY COUNCIL (SSTAC) The SSTAC may take action on any item appearing on this agenda. Wednesday, January 22, 2014 10 a.m. to 12 noon SANDAG 7th Floor Conference Room 401 B Street, Suite 800 San Diego, CA 92101 North County Transit District 1st Floor 810 Mission Avenue Oceanside, CA 92054 Staff Contact: Laurie Gartrell (619) 595-5388 [email protected] AGENDA HIGHLIGHTS SPECIALIZED TRANSPORTATION GRANT PROGRAM FACT SHEETS MOVING AHEAD FOR PROGRESS IN THE 21ST CENTURY OVERVIEW 2014-2018 COORDINATED PLAN DRAFT PRIORITIES SANDAG offices are accessible by public transit. Phone 511 or see www.511sd.com for route information.

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Page 1: MEETING NOTICE AND AGENDA · 2014-01-15 · MEETING NOTICE AND AGENDA . SOCIAL SERVICES TRANSPORTATION ADVISORY COUNCIL (SSTAC) The SSTAC may take action on any item appearing on

MEETING NOTICE AND AGENDA

SOCIAL SERVICES TRANSPORTATION ADVISORY COUNCIL (SSTAC)

The SSTAC may take action on any item appearing on this agenda. Wednesday, January 22, 2014 10 a.m. to 12 noon SANDAG 7th Floor Conference Room 401 B Street, Suite 800 San Diego, CA 92101

North County Transit District 1st Floor 810 Mission Avenue Oceanside, CA 92054

Staff Contact: Laurie Gartrell (619) 595-5388 [email protected]

AGENDA HIGHLIGHTS

• SPECIALIZED TRANSPORTATION GRANT PROGRAM FACT SHEETS

• MOVING AHEAD FOR PROGRESS IN THE 21ST CENTURY OVERVIEW

• 2014-2018 COORDINATED PLAN DRAFT PRIORITIES SANDAG offices are accessible by public transit. Phone 511 or see www.511sd.com for route information.

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Secure bicycle parking is available in the building garage off Fourth Avenue. In compliance with the Americans with Disabilities Act (ADA), SANDAG will accommodate persons who require assistance in order to participate in SANDAG meetings. If such assistance is required, please contact SANDAG at (619) 699-1900 at least 72 hours in advance of the meeting.

To request this document or related reports in an alternative format, please call (619) 699-1900, (619) 699-1904 (TTY), or fax (619) 699-1905.

SANDAG operates its programs without regard to race, color, and national origin in compliance with Title VI of the Civil Rights Act. SANDAG has developed procedures for investigating and tracking Title VI complaints and the procedures for filing a complaint are available to the public upon request. Questions concerning SANDAG nondiscrimination obligations or complaint procedures should be directed to SANDAG General Counsel, John Kirk, at (619) 699-1997 or [email protected]. Any person who believes himself or herself or any specific class of persons to be subjected to discrimination prohibited by Title VI also may file a written complaint with the Federal Transit Administration. In compliance with the Americans with Disabilities Act (ADA), SANDAG will accommodate persons who require assistance in order to participate in SANDAG meetings. If such assistance is required, please contact SANDAG at (619) 699-1900 at least 72 hours in advance of the meeting. To request this document or related reports in an alternative format, please call (619) 699-1900, (619) 699-1904 (TTY), or fax (619) 699-1905. SANDAG agenda materials can be made available in alternative languages. To make a request call (619) 699-1900 at least 72 hours in advance of the meeting.

Los materiales de la agenda de SANDAG están disponibles en otros idiomas. Para hacer una solicitud, llame al (619) 699-1900 al menos 72 horas antes de la reunión.

如有需要, 我们可以把SANDAG议程材料翻译成其他語言.

请在会议前至少 72 小时打电话 (619) 699-1900 提出请求.

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SANDAG offices are accessible by public transit. Phone 511 or see 511sd.com for route information.

Bicycle parking is available in the parking garage of the SANDAG offices

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SOCIAL SERVICES TRANSPORTATION ADVISORY COUNCIL

Wednesday, January 22, 2014

ITEM # RECOMMENDATION

1. INTRODUCTIONS

+2. APPROVAL OF NOVEMBER 18, 2013, MEETING SUMMARY

APPROVE

The Social Services Transportation Advisory Council is asked to review and approve the November 18, 2013, meeting summary.

3. PUBLIC COMMENTS AND COMMUNICATIONS

Members of the public shall have the opportunity to address the Social Services Transportation Advisory Council (SSTAC) on any issue within the jurisdiction of SANDAG that is not on this agenda. Anyone desiring to speak shall reserve time by completing a “Request to Speak” form and giving it to the SSTAC coordinator prior to speaking. Public speakers should notify the SSTAC coordinator if they have a handout for distribution to SSTAC members. Public speakers are limited to three minutes or less per person. SSTAC members also may provide information and announcements under this agenda item.

CHAIR`S REPORT

4. CHAIRPERSON’S REPORT AND COUNCIL MEMBER COMMENTS

INFORMATION

The Chairperson and Council members will report on issues of interest to the Council.

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REPORTS

5. SPECIALIZED TRANSPORTATION GRANT PROGRAM FACT SHEETS

INFORMATION

Staff will review the 2012 New Freedom, Job Access and Reverse Commute, and Senior Mini-Grant Fact Sheets with the Council.

6. MOVING AHEAD FOR PROGRESS IN THE 21ST CENTURY OVERVIEW

INFORMATION

Staff will provide a brief overview on Moving Ahead for Progress in the 21st Century as it pertains to specialized transportation.

+7. 2014-2018 COORDINATED PLAN DRAFT PRIORITIES DISCUSSION

Staff will review the proposed transportation priorities for the 2014-2018 Coordinated Plan. Staff asks that the council provide comment on both the urban and rural priorities and strategies.

8. STAFF REPORT INFORMATION

Staff will report on items of interest to the Council.

9. COORDINATED PLAN AD HOC GROUP UDPATE INFORMATION

The Coordinated Plan Ad Hoc Group (CPAG) met on December 16, 2013. The subcommittee, consisting of Staff and several of the Social Services Transportation Advisory Council (SSTAC) members, will meet regularly to discuss how SSTAC can assist in the development of the next Coordinated Plan. The next CPAG meeting is scheduled for February 17, 2014.

10. TRANSIT OPERATOR UPDATE INFORMATION

Representatives from the Metropolitan Transit System and North County Transit District will provide an update on proposed service changes and any notable activity.

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11. FULL ACCESS AND COORDINATED TRANSPORTATION UPDATE

INFORMATION

The Council will hear a verbal report on the most recent developments of Full Access and Coordinated Transportation Update and the Council on Access and Mobility.

12. ADJOURNMENT

The next Social Services Transportation Advisory Council meeting is scheduled for Monday, March 17, 2014.

+ next to an agenda item indicates an attachment

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San Diego Association of Governments

SOCIAL SERVICES TRANSPORTATION ADVISORY COUNCIL

7

JANUARY 22, 2014 AGENDA ITEM NO.: 2

Action Requested: APPROVE

APPROVAL OF THE NOVEMBER 18, 2013, MEETING SUMMARY

NOVEMBER 18, 2013 ATTENDANCE:

MEMBER NAMES AGENCY

Anthony Ferguson Agency Member - San Diego Regional Center

Ruben Ceballos Agency Member - Access to Independence

Teri Pinnell Citizen Member Alternate Tamara Airhart Citizen Member Jackson Alexander Citizen Member Sharlene Ornelas Citizen Member Alternate Judy Stern Citizen Member Erick Asero Citizen Member Tony San Nicolas Citizen Member David Jackson Citizen Member Alternate Floyd Willis Agency Member - County of San Diego Brenda Bothel Agency Member – Jewish Family Services Hong Tran Agency Member – International Rescue

Committee Janelle Carey Agency Member - MTS Dan McCaslin Agency Member - MTS Bill Olszanicky Agency Member - NCTD Kim Thorp Agency Member - NCTD Meagan Schmidt Agency Member – FACT

PUBLIC ATTENDEE NAMES

Jorge Rivas Connery Cepeda (Caltrans) Catherine Hollarn Ryan Zatlin (MTS)

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SANDAG STAFF

Brian Lane Phil Trom Laurie Gartrell Scott Strelecki Laura Cote Julia Smith Troy Frasure 1. INTRODUCTIONS

2. APPROVAL OF THE SEPTEMBER 16, 2013, MEETING SUMMARY

Minutes were approved by a roll call vote.

3. PUBLIC COMMENTS AND COMMUNICATIONS

Jorge Rivas (Public Attendee) hopes that announcements can be made at the trolley stations to indicate which train is arriving. Janelle Carey (Agency Member – Metropolitan Transit System [MTS]) responded that real-time signage and automated announcements are part of the ongoing trolley improvements.

4. CHAIRPERSON’S REPORT AND COUNCIL MEMBER COMMENTS

Erick Asero (Citizen Member) encouraged SANDAG staff to communicate with the public in modes beyond websites, newsletters, or emails. Sharlene Ornelas (Citizen Member) notified the Council that she was unable to reach the North County Transit District (NCTD) major service change meeting in North County and requested that “major changes” include the loss of paratransit service due to restructured routes. Brenda Bothel (Citizen Member) attended a volunteer driver training hosted by the San Diego Volunteer Driver Coalition and reported that the training was a positive experience for attendees. Teri Pennell (Citizen Member Alternate) brought a counterbalance (the safety component/arm for rail crossings) issue to the Council’s attention and explained that she and her friends had been struck by the counterbalance while waiting on the sidewalk at a rail crossing. Ms. Airhart agreed that when the counterbalance lowers, it poses a safety hazard to pedestrians and asked that a barrier or fence be added underneath them. Reuben Ceballos (Agency Member) expressed concern

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regarding construction at America Plaza. MTS promised to look into the issue.

5. SAN DIEGO FORWARD: THE REGIONAL PLAN: STATUS UPDATE AND DRAFT PERFORMANCE MEASURES

Phil Trom (SANDAG) introduced himself as part of the Regional Plan management team. Mr. Trom explained that this integrated land use and transportation plan is the long-range transportation and comprehensive plan for the region through 2050. The vision and goals were developed largely through the public opinion polls held last spring. The Plan’s vision is to provide innovative mobility choices and planning to support a sustainable, healthy region, and a vibrant economy and quality of life. Mr. Trom’s team has identified growing transit, highway, and active transportation needs in the region and made adjustments to the unconstrained network of projects. Proposed projects are isolated and ranked according to the Plan’s performance measures to determine how much funding should be allocated. Scott Strelecki (SANDAG) presented on the performance measures, which were included as part of the agenda, and explained that the measures are based on the needs of low-income, disabled, and senior riders. Another measure taken into consideration is the average travel time and distance traveled when commuting to work, as well as the safety risks of travelling long distances. The Regional Plan hopes to bring the revised Performance Measurements in front of SANDAG’s Transportation Committee in February 2014. The Regional Plan will likely be adopted in summer 2015.

6. DRAFT FY 2014 SANDAG AMERICANS WITH DISABILITIES ACT PROGRAM REVIEW

Laura Cote (SANDAG) introduced herself as the Americans with Disabilities Act (ADA) Officer and Coordinator at SANDAG and explained that she has assumed responsibility for all ADA compliance issues both inside the SANDAG workspace and in regards to external projects carried out by the agency. Ms. Cote notified the Council that the Wells Fargo building, at the request of SANDAG, is completing renovations to make the facility more accessible. Jorge Rivas encouraged Ms. Cote to look into electronic signage for the

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building and Ms. Airhart noted the lack of Braille on the existing signage. Ms. Cote explained that the SANDAG website is currently 80 percent compliant with ADA regulations and will soon be fully compliant. Ms. Cote asked the Council to provide feedback on the DRAFT FY 2014 SANDAG ADA Program.

7. PUBLIC HEARING FOLLOW-UP

Laurie Gartrell (SANDAG) reviewed any outstanding September 16, 2013, public hearing comments that may benefit from follow-up from the transit operators.

8. STAFF REPORT

Ms. Gartrell provided a staff update on the Coordinated Plan during Agenda Item 9. There were no other new items to report.

9. COORDINATED PLAN AD HOC GROUP UPDATE

Ms. Gartrell provided an overview of the five Coordinated Plan community workshops held in October as well as the Coordinated Plan Focus Group that was held at SANDAG. Focus Group participants included transportation providers, academics, and social service providers. Rather than using past years’ ranking exercise to determine regional priorities, this year’s outreach meetings utilized a facilitated discussion forum to garner feedback. Recurrent themes across the outreach meetings and the Focus Group were: the identification of additional service gaps, the need for driver sensitivity training, travel training programs, and a solution to the issue of transit pass affordability. The Coordinated Plan Ad Hoc group will meet on December 16, 2013, to discuss the findings of the outreach meetings in regards to the Coordinated Plan’s priority list and chapter development.

10. TRANSIT OPERATOR UPDATE

In early December 2013, the new Camp Pendleton Hospital will be served by Federal Transit Administration (FTA)-designated weekday temporary service from the Oceanside Transit Center. Starting in early February 2015, five NCTD bus routes will be realigned through

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the newly completed San Luis Rey Transit Center in East Oceanside. On November 21, 2013, there will be an NCTD board meeting to discuss service changes and Title VI policies at 2 p.m. at the NCTD offices in Oceanside. On December 10, 2013, the NCTD Quarterly ADA Review Group will meet at 2 p.m., also at the NCTD offices. A MTS public hearing will be held on December 12, 2013, at 9 a.m. at the MTS offices (12th & Imperial) to discuss major service changes, such as the Bus Rapid Transit improvements set to launch in June 2014. Citizens can submit comments via the planning hotline at (619) 595-4912. Also on December 12, 2013, MTS will hold their quarterly Accessible Services Advisory Council meeting at 1:30 p.m. at the MTS offices (12th & Imperial).

11. FULL ACCESS AND COORDINATED TRANSPORTATION UPDATE

Meagan Schmidt (FACT) reported that the two-day workshop “Managing Community Mobility” gathered national attendance. Since June 2013, RideFACT has provided more trips each month. The annual FACT meeting will be held on December 12, 2013, at the Encinitas City Hall at 9 a.m. FACT circulated a Request for Proposals (RFP) for a Type 1 vehicle but had no responses, so the RFP will possibly be revisited in the coming months. FACT will be holding a workshop on December 17, 2013, on how to fill out their application.

12. ADJOURNMENT

The next SSTAC meeting is scheduled for Wednesday, January 22, 2014.

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Item # 7 SSTAC

January 22, 2014 2014 – 2018 Coordinated Plan DRAFT Strategies

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Table 7.1: Urban Coordinated Plan Strategies – Low Income and Reverse Commute 7.1.A Very

High Develop or expand transit in areas with little or no other transportation options (or replace services that have been cut in those areas, such as transit or school bus transportation) based on identified gaps (see Chapter 6 and Appendix M). Examples include:

- Increased frequencies - Extended hours of service

7.1.B Very High

Develop or expand transportation solutions in areas with sufficient densities to support transit or coordinated services based on identified gaps (see Chapter 6 and Appendix M). Examples include:

- Volunteer driver programs - Car loan services - Shuttles - Taxi vouchers - Travel training programs (public transportation driver sensitivity training,

peer-to-peer travel training, regional travel training program, etc.) - Mobility management services

7.1.C High Increase inter-agency coordination efforts to maximize existing capacity and reduce program costs. Examples include:

- Develop centralized ride scheduling, voucher programs, dispatching, and mobility management/brokerage.

DRAFT

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Table 7.1: Urban Coordinated Plan Strategies – Low Income and Reverse Commute - Provide travel training to encourage more individuals to ride regular

transit. - Increase coordination of resources such as vehicles, vehicle maintenance,

drivers, driver training programs, insurance coverage, ride subsidies, dispatching equipment, software, gas cards for volunteers, etc.

- Support collaborations between non-profit and private organizations to assist with transit pass subsidies.

7.1.D High Increase work-based transit service hours of operation to assist non-traditional work schedules.

7.1.E High Improve accessibility to encourage more low income individuals to ride public transit. Examples include:

- Improve marketing of 5-1-1 and other similar services to better advertise transit and other specialized transportation programs.

- Develop or enhance volunteer driver programs, including the support of volunteer driver coalitions.

- Improve accessible travel information and services for visitors and residents, including increased language requirements and automated auditory destination cues at transit stops.

- Travel training programs (public transportation driver sensitivity training, peer-to-peer travel training, regional travel training program, etc.)

7.1.F High Improve first-mile, last-mile strategies to better connect to transit. Examples include:

- Develop carsharing/bikesharing options and other feeder services (shuttle) that better connect to fixed route transit.

DRAFT

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Table 7.1: Urban Coordinated Plan Strategies – Low Income and Reverse Commute 7.1.G Mid Upgrade transit stops and amenities where appropriate.

Examples include: - Upgrade bus stops to include weather protection, shelters, benches, and

lighting where appropriate.

7.1.H Mid Provide services to connect areas not served by fixed route transit to transit. Examples include:

- Expand public information regarding alternative transportation programs.

- Create a feeder service to fixed-route service.

7.1.I Low Increase level of service on off-peak fixed route services.

7.1.J Low Increase availability and accessibility of programs that better connect riders to transit or specialized transportation services. Examples include:

- Develop or improve veteran medical and non-medical transportation. - Develop nonmotorized transportation programs (i.e., bicycle, etc.). - Enhance existing guaranteed ride home programs. - Improve bus public address systems. - Improve 5-1-1 Web site and other transit information sites. - Improve information on routes and schedules for buses and trolley

system. - Improve real-time travel information on buses and trolleys. - Enhance driver training program to improve passenger information.

DRAFT

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Table 7.2: Urban Coordinated Plan Strategies – Individuals with Disabilities 7.2.A Very

High Develop or expand transit in areas with little or no other transportation options (or replace services that have been cut in those areas, such as transit or school bus transportation) based on identified gaps (see Chapter 6 and Appendix M). Examples include:

- Increased frequencies - Extended hours of service

7.2.B Very High

Develop or expand transportation solutions in areas with sufficient densities to support transit or coordinated services based on identified gaps (see Chapter 6 and Appendix M). Examples include:

- Volunteer driver programs - Car loan services - Shuttles - Taxi vouchers - Travel training - Mobility management services

7.2.C High Increase inter-agency coordination efforts to maximize existing capacity and reduce program costs. Examples include:

- Coordinate service with other operators to provide coverage where none currently exists now, but could potentially be supported.

- Develop centralized ride scheduling, voucher programs, dispatching, and mobility management/brokerage.

- Increase coordination of resources such as vehicles, vehicle maintenance, drivers, driver training programs, insurance coverage, ride subsidies, dispatching equipment, software, gas cards for volunteers, etc.

DRAFT

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Table 7.2: Urban Coordinated Plan Strategies – Individuals with Disabilities - Improve paratransit between transit district service areas by eliminating

transfers

7.2.D High Provide door-to-door (and door-through-door, when necessary) for trips such as nonemergency medical transportation, in circumstances where paratransit is insufficient, inappropriate, or unavailable.

7.2.E High Increase work-based transit service hours of operation to assist non-traditional work schedules.

7.2.F High Improve accessibility to encourage more disabled individuals to ride public transit. Examples include:

- Expand paratransit eligibility beyond the ¾-mile boundary. - Decrease ADA paratransit waiting time period for pick-ups and drop-

offs. - Improve accessibility for individuals with disabilities through the

provision of travel training for paratransit users to encourage more individuals to ride regular fixed-route transit; improved accessible travel paths to transit stops and stations; and retrofitting of existing bus stops to ensure accessibility and Americans with Disabilities (ADA) compliance.

- Improve marketing of 5-1-1 and other similar services to better advertise transit and other specialized transportation programs.

- Develop or enhance volunteer driver programs including the support of volunteer driver coalitions.

- Improve accessible travel information and services for visitors and residents, including increased language requirements and automated auditory destination cues at transit stops.

DRAFT

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Table 7.2: Urban Coordinated Plan Strategies – Individuals with Disabilities 7.2.G High Improve first-mile, last-mile accessible strategies to better connect to

transit. Examples include:

- Shuttles - Taxi vouchers - Volunteer driver programs - Develop carsharing options and other feeder services (shuttle) that

better connect to fixed route transit.

7.2.H Mid Upgrade transit stops and amenities where appropriate. Examples include:

- Upgrade bus stops to include weather protection, shelters, benches, and lighting where appropriate.

- Retrofit existing bus stops to ensure accessibility and ADA compliance. - Improve accessible travel paths to transit stops and stations.

7.2.I Mid Provide services to connect areas not served by fixed route transit to transit.

7.2.J Low Increase level of service on off-peak fixed route services. Examples include:

- Increase COASTER and SPRINTER service, including regular weekend service.

- Increase level of express transit service. - Increase paratransit service hours. - Increase weekend hours for fixed-route services.

DRAFT

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Table 7.2: Urban Coordinated Plan Strategies – Individuals with Disabilities 7.2.K Low Increase availability and accessibility of programs that better connect

riders to transit or specialized transportation services. Examples include:

- Enhance sensitivity training for drivers particularly for those assisting passengers with developmental disabilities.

7.2.L Low Purchase and implement technology to promote cohesive use between public and private transportation providers. Examples include:

- Install closed-circuit television devices and monitoring personnel at stations, including signage.

- Improve 511 Web site and other transit information sites. - Improve bus public address systems. - Improve dispatch equipment communication system to ensure that

passengers will be transported in the most appropriate vehicle. - Improve real time travel information on buses and trolleys. - Improve bus public address systems.

DRAFT

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Table 7.3: Urban Coordinated Plan Strategies – Seniors 7.3.A Very

High Develop or expand transit in areas with little or no other transportation options (or replace services that have been cut in those areas, such as transit or school bus transportation) based on identified gaps (see Chapter 6 and Appendix M). Examples include:

- Increased frequencies - Extended hours of service

7.3.B Very High

Develop or expand transportation solutions in areas with sufficient densities to support transit or coordinated services based on identified gaps (see Chapter 6 and Appendix M). Examples include:

- Volunteer driver programs - Car loan services - Shuttles - Taxi vouchers - Travel training - Mobility management services

7.3.C High Increase inter-agency coordination efforts to maximize existing capacity and reduce program costs. Examples include:

- Develop centralized ride scheduling, voucher programs, dispatching, and mobility management/brokerage to maximize service coverage areas.

- Provide door-to-door service (and door-through-door when necessary) for trips such as non-emergency medical transportation and grocery shopping in circumstances where paratransit is insufficient, inappropriate, or unavailable.

DRAFT

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Table 7.3: Urban Coordinated Plan Strategies – Seniors 7.3.D High Improve accessibility to encourage more senior individuals to ride public

transit. Examples include:

- Provide travel training to encourage more individuals to ride regular transit.

- Improve marketing of 5-1-1 and other similar services to better advertise transit and other specialized transportation programs.

- Improve accessible travel information and services for visitors and residents, including increased language requirements and automated auditory destination cues at transit stops.

7.3.E High Provide door-to-door (and door-through-door, when necessary) for trips such as nonemergency medical transportation, in circumstances where paratransit is insufficient, inappropriate, or unavailable.

7.3.F High Study the feasibility of Non-Emergency Medical Transportation using Medicaid/Medical funding

7.3.G High Improve first-mile, last-mile strategies to better connect to transit. Examples include:

- Shuttles - Taxi vouchers - Volunteer driver programs - Develop carsharing options and other feeder services (shuttle) that

better connect to fixed route transit.

DRAFT

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Table 7.3: Urban Coordinated Plan Strategies – Seniors 7.3.H Mid Upgrade transit stops and amenities where appropriate.

Examples include: - Upgrade bus stops to include weather protection, shelters, benches, and

lighting where appropriate. - Replace specialized transportation vehicles that are beyond their useful

life.

7.3.I Mid Increase work-based transit service hours of operation to assist non-traditional work schedules.

7.3.J Mid Provide services to connect areas not served by fixed route transit to transit. Examples include:

- Expand public information regarding alternative transportation programs.

- Provide demand responsive transportation for areas not served by fixed-route transit.

7.3.K Low Increase level of service on off-peak fixed route services. Examples include:

- Increase COASTER and SPRINTER service, including regular weekend service.

- Increase level of express transit service. - Increase paratransit service hours. - Increase weekend hours for fixed-route services.

DRAFT

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Table 7.3: Urban Coordinated Plan Strategies – Seniors 7.3.L Low Purchase and implement technology to promote cohesive use between

public and private transportation providers. Examples include:

- Install closed-circuit television devices and monitoring personnel at stations, including signage.

- Improve 511 Web site and other transit information sites. - Improve bus public address systems. - Improve dispatch equipment communication system to ensure that

passengers will be transported in the most appropriate vehicle. - Improve real time travel information on buses and trolleys. - Improve information on routes and schedules for buses and trolley

system.

DRAFT

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Table 7.4: Rural Coordinated Plan Strategies – Low Income and Reverse Commute 7.4.A Very

High Develop or expand transportation solutions in areas with sufficient densities to support transit or coordinated services based on identified gaps (see Chapter 6 and Appendix M). Examples include:

- Volunteer driver programs - Car loan services - Shuttles - Taxi vouchers - Travel training programs (public transportation driver sensitivity training,

peer-to-peer travel training, regional travel training program, etc.) - Mobility management services

7.4.B High Increase inter-agency coordination efforts to maximize existing capacity and reduce program costs. Examples include:

- Develop centralized ride scheduling, voucher programs, dispatching, and mobility management/brokerage.

- Provide travel training to encourage more individuals to ride regular transit.

- Increase coordination of resources such as vehicles, vehicle maintenance, drivers, driver training programs, insurance coverage, ride subsidies, dispatching equipment, software, gas cards for volunteers, etc.

- Support collaborations between non-profit and private organizations to assist with transit pass subsidies.

7.4.C High Increase work-based transit service hours of operation to assist non-traditional work schedules.

DRAFT

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Table 7.4: Rural Coordinated Plan Strategies – Low Income and Reverse Commute 7.4.D High Improve accessibility to encourage more low income individuals to ride

public transit. Examples include:

- Improve marketing of 5-1-1 and other similar services to better advertise transit and other specialized transportation programs.

- Develop or enhance volunteer driver programs, including the support of volunteer driver coalitions.

- Improve accessible travel information and services for visitors and residents, including increased language requirements and automated auditory destination cues at transit stops.

- Travel training programs (public transportation driver sensitivity training, peer-to-peer travel training, regional travel training program, etc.)

7.4.E High Improve first-mile, last-mile strategies to better connect to transit. Examples include:

- Develop carsharing/bikesharing options and other feeder services (shuttle) that better connect to fixed route transit.

7.4.F Mid Upgrade transit stops and amenities where appropriate. Examples include:

- Upgrade bus stops to include weather protection, shelters, benches, and lighting where appropriate.

7.4.G Mid Provide services to connect areas not served by fixed route transit to transit. Examples include:

- Expand public information regarding alternative transportation programs.

- Create a feeder service to fixed-route service.

DRAFT

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Table 7.4: Rural Coordinated Plan Strategies – Low Income and Reverse Commute 7.4.H Low Increase level of service on off-peak fixed route services.

7.4.I Low Increase availability and accessibility of programs that better connect riders to transit or specialized transportation services. Examples include:

- Develop or improve veteran medical and non-medical transportation. - Develop nonmotorized transportation programs (i.e., bicycle, etc.). - Enhance existing guaranteed ride home programs. - Improve bus public address systems. - Improve 5-1-1 Web site and other transit information sites. - Improve information on routes and schedules for buses and trolley

system. - Improve real-time travel information on buses and trolleys. - Enhance driver training program to improve passenger information.

DRAFT

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Table 7.5: Rural Coordinated Plan Strategies – Individuals with Disabilities 7.5.A Very

High Develop or expand transportation solutions in areas with sufficient densities to support transit or coordinated services based on identified gaps (see Chapter 6 and Appendix M). Examples include:

- Volunteer driver programs - Car loan services - Shuttles - Taxi vouchers - Travel training - Mobility management services

7.5.B High Increase inter-agency coordination efforts to maximize existing capacity and reduce program costs. Examples include:

- Coordinate service with other operators to provide coverage where none currently exists now, but could potentially be supported.

- Develop centralized ride scheduling, voucher programs, dispatching, and mobility management/brokerage.

- Increase coordination of resources such as vehicles, vehicle maintenance, drivers, driver training programs, insurance coverage, ride subsidies, dispatching equipment, software, gas cards for volunteers, etc.

- Improve paratransit between transit district service areas by eliminating transfers

7.5.C High Provide door-to-door (and door-through-door, when necessary) for trips such as nonemergency medical transportation, in circumstances where paratransit is insufficient, inappropriate, or unavailable.

DRAFT

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Table 7.5: Rural Coordinated Plan Strategies – Individuals with Disabilities 7.5.D High Increase work-based transit service hours of operation to assist non-

traditional work schedules.

7.5.E High Improve accessibility to encourage more disabled individuals to ride public transit. Examples include:

- Expand paratransit eligibility beyond the ¾-mile boundary. - Decrease ADA paratransit waiting time period for pick-ups and drop-offs. - Improve accessibility for individuals with disabilities through the provision

of travel training for paratransit users to encourage more individuals to ride regular fixed-route transit; improved accessible travel paths to transit stops and stations; and retrofitting of existing bus stops to ensure accessibility and Americans with Disabilities (ADA) compliance.

- Improve marketing of 5-1-1 and other similar services to better advertise transit and other specialized transportation programs.

- Develop or enhance volunteer driver programs including the support of volunteer driver coalitions.

- Improve accessible travel information and services for visitors and residents, including increased language requirements and automated auditory destination cues at transit stops.

7.5.F High Improve first-mile, last-mile accessible strategies to better connect to transit. Examples include:

- Shuttles - Taxi vouchers - Volunteer driver programs - Develop carsharing options and other feeder services (shuttle) that better

DRAFT

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Table 7.5: Rural Coordinated Plan Strategies – Individuals with Disabilities connect to fixed route transit.

7.5.G Mid Upgrade transit stops and amenities where appropriate. Examples include:

- Upgrade bus stops to include weather protection, shelters, benches, and lighting where appropriate.

- Retrofit existing bus stops to ensure accessibility and ADA compliance. - Improve accessible travel paths to transit stops and stations.

7.5.H Mid Provide services to connect areas not served by fixed route transit to transit.

7.5.I Low Increase level of service on off-peak fixed route services. Examples include:

- Increase COASTER and SPRINTER service, including regular weekend service.

- Increase level of express transit service. - Increase paratransit service hours. - Increase weekend hours for fixed-route services.

7.5.J Low Increase availability and accessibility of programs that better connect riders to transit or specialized transportation services. Examples include:

- Enhance sensitivity training for drivers particularly for those assisting passengers with developmental disabilities.

7.5.K Low Purchase and implement technology to promote cohesive use between public and private transportation providers. Examples include:

- Install closed-circuit television devices and monitoring personnel at

DRAFT

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Table 7.5: Rural Coordinated Plan Strategies – Individuals with Disabilities stations, including signage.

- Improve 511 Web site and other transit information sites. - Improve bus public address systems. - Improve dispatch equipment communication system to ensure that

passengers will be transported in the most appropriate vehicle. - Improve real time travel information on buses and trolleys. - Improve bus public address systems.

DRAFT

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Table 7.6: Rural Coordinated Plan Strategies – Seniors Very

High Develop or expand transportation solutions in areas with sufficient densities to support transit or coordinated services based on identified gaps (see Chapter 6 and Appendix M). Examples include:

- Volunteer driver programs - Car loan services - Shuttles - Taxi vouchers - Travel training - Mobility management services

High Increase inter-agency coordination efforts to maximize existing capacity and reduce program costs. Examples include:

- Develop centralized ride scheduling, voucher programs, dispatching, and mobility management/brokerage to maximize service coverage areas.

- Provide door-to-door service (and door-through-door when necessary) for trips such as non-emergency medical transportation and grocery shopping in circumstances where paratransit is insufficient, inappropriate, or unavailable. DRAFT

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High Improve accessibility to encourage more senior individuals to ride public transit. Examples include:

- Provide travel training to encourage more individuals to ride regular transit.

- Improve marketing of 5-1-1 and other similar services to better advertise transit and other specialized transportation programs.

- Improve accessible travel information and services for visitors and residents, including increased language requirements and automated auditory destination cues at transit stops.

High Provide door-to-door (and door-through-door, when necessary) for trips such as nonemergency medical transportation, in circumstances where paratransit is insufficient, inappropriate, or unavailable.

High Study the feasibility of Non-Emergency Medical Transportation using Medicaid/Medical funding

High Improve first-mile, last-mile strategies to better connect to transit. Examples include:

- Shuttles - Taxi vouchers - Volunteer driver programs - Develop carsharing options and other feeder services (shuttle) that better

connect to fixed route transit. DRAFT

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Mid Upgrade transit stops and amenities where appropriate. Examples include:

- Upgrade bus stops to include weather protection, shelters, benches, and lighting where appropriate.

- Replace specialized transportation vehicles that are beyond their useful life.

Mid Increase work-based transit service hours of operation to assist non-traditional work schedules.

Mid Provide services to connect areas not served by fixed route transit to transit. Examples include:

- Expand public information regarding alternative transportation programs. - Provide demand responsive transportation for areas not served by fixed-

route transit.

Low Increase level of service on off-peak fixed route services. Examples include:

- Increase COASTER and SPRINTER service, including regular weekend service. - Increase level of express transit service. - Increase paratransit service hours. - Increase weekend hours for fixed-route services. DRAFT

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Low Purchase and implement technology to promote cohesive use between public and private transportation providers. Examples include:

- Install closed-circuit television devices and monitoring personnel at stations, including signage.

- Improve 511 Web site and other transit information sites. - Improve bus public address systems. - Improve dispatch equipment communication system to ensure that

passengers will be transported in the most appropriate vehicle. - Improve real time travel information on buses and trolleys. - Improve information on routes and schedules for buses and trolley system.

DRAFT