ANDREW A. COLLINS aa_collins1@yahoo.com (310) 733-0999

KEY STRENGTHSOrganizational Leadership Customer Retention Strategic Planning & AllianceBusiness Development Product Marketing/Analysis Customer Care Management Team & Performance Mgmt Sustainable Business Development Project Management

SELECTED EXPERIENCE

Nesco Resource, El Segundo CA May 2014 - PresentSITE MANAGER, BUSINESS DEVELOPMENT @ TIME WARNER CABLEResponsible for securing Right of Entry for WiFi deployment in Southern California. Promote brand awareness, prospecting new opportunities while driving positive customer experience and overseeing in- house process to ensure excellent client experience. Liaison between internal departments, leadership team and clients. Maintain, manage and detailed work flow to show daily progress towards monthly cycle goal. Establish side by side working partnership with the Marketing team to continue to promote WiFi presence in market place. Achieve monthly goals and conduct training sessions both in-house and with external partners.

AccomplishmentsMet and exceeded monthly sales goal by over 180% month over month. Established strong partnership between multiple departments with organization. Increased the knowledge base of the WiFi initiative within assigned territory. Created training structure to both internal team and external prospects. Skills Used Over 15 years of Sales experience. Knowledge of product and ability to position value alongside need. Customer first approach to every contact. Prioritization of calendar and excellent follow up skills.

Medpluss, Germantown, MD June 2008-July 2013REGIONAL CUSTOMER SERVICE MANAGERManaged several vendor relationships across the region. Engaged in collaborative partnerships with Physicians and surgery centers to maximize execution of billing applications and developed proposals for business cost savings. Created and implemented a comprehensive customer service

program with particular emphasis on billing, client base expansion, retention, providing impeccablecustomer service, and after sales care which led to an increase of customer base two years in a row.Reduced client turnover along with cost of operation while increasing profitability. Developed andmanaged project schedules, training, and provided advice and recommendations to supervisors andstakeholders on time, budget and scope implications. Trained office staff to successfully navigate thebilling database to submit reports for payment coding.

Accomplishments 2012: Sold most healthcare services to both private practices and Government accounts across multiple markets. 2012: Achieved over 160% of quota and ranked number 2 among Sales Managers. 2009: Manager of the year award for highest sales, customer service and retention. 2008: 2010: Increased goal revenue by an average of 30% each year.

Maricopa Broadband, Maricopa, AZ May 2006-April 2008DIRECTOR OF SALES & MARKET DEVELOPMENTManaged 18-member door to door Sales Representatives, Customer Service Representatives, Retention, Independent Contractors, and Telemarketing Sales. Created and implemented all promotions related to new subscriber for homes passed. Established alliances with major Home Builders to generate contract, subscriber growth and market expansion. Approved sales accounts and territory agreements while negotiating contracts to ensue access for product readiness in new development areas. Hire, train and conducted quarterly performance appraisal for direct reports.

AT & T Broadband*******Comcast Cable, El Segundo, CA April 2000-May 2006 COMPANY MERGERREGIONAL DIRECT SALES SUPERVISOR(AT&T)- Managed Sales Team through daily cold calling, client retention efforts, conflict management issues, mitigated risk to resolve client issues, defined sales quotas and reviewed volume goals. Hired and trained staff. Launched VOIP roll-out to commercial and residential clients. Supported the sales strategy and marketing efforts of the Multi-Dwelling Unit (MDU) Reps. which called on small-mid sized businesses and large residential complexes. Partnered with various departments through tracking reports to identify lost clients. Implemented strategies for client retention and customer service including development of marketing materials for direct advertising campaigns.

(COMCAST CABLE)- Managed 16 door-to-door Direct Sales Reps and two door-to-door Direct Sales outside contractor companies. Provided lead generation, sales tracking, and invoicing/payroll for direct

sales team and assigned contractors. Conducted product knowledge and sales training for new and existing direct sales representatives. Project Manager for the creation and implementation of the direct sales instant install Managed all day-to-day operations of project post launch. Designated Southern California liaison for the piloting and implementation of the S-3 (Sell, Satisfy, Succeed) Direct Sales Training Program. Once introduced into the Los Angeles region, program yielded a 20% average increase in sales production from the prior year.

EDUCATIONBA Degree, Business Administration University of Lagos Lagos, Nigeria 1989

COMPUTER/OFFICE MACHINE SKILLS Microsoft Suite - Word, Excel, Power Point, Outlook, Office. VOIP, Windows NT Lotus, LAN/WAN Training, Contract Database Software and Apple Suite.