Measuring the Impact of Education

Performance is Key

Everyone wants to be successful…..

but measuring success can be challenging

If you manage a learning solution but can't explain how it impacts people or the organization, then:

(a) you won't get credit, (b) you won't know if you can repeat it successfully, and (c) you won't know if its really working.

What is your organization aiming for?

• Cost Savings• Standardization• 100% Compliance• More people trained • Speed to Work

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Quality Performance

Quality Care

How do you know education makes a difference?

Traditional measurement - Cost Savings - ROI

• How much does standard education cost?• How much does online education cost?• How much is a live event?• How much is a virtual event?

Are your savings believable?

Try an ROI calculator

Standardization

• Online learning with standard objectives• Global modules • Automated assignments• Peer reviewed content• Test banks

How do you prove this helped?

Lesson EvaluationsStaff Surveys – 30/60/90Length of time for OrientationTime to Conduct Education

Compliance Recurring…. Mandatory

• Repeats every year• Routine …. not interesting• Wait to the last minute

Make it interesting …. Get 100% before it’s dueDepartment challenges

Rewards for early completion

Make it part of the performance review

Measure follow-up required – should decline

Make it part of the culture

More Education

• Soft Skills• Personal Development• Career Paths• More education required

Offer More for same priceUse 3rd Party Education – current, evidence based

Capture Informal Learning and Share It

Trend volume over time

Speed to Work

Every day an employee is not fully up-to-speed costs the organization money in terms of lost productivity or increased errors.

Define an Orientation Program

Document program completion

Track how long it takes

Report success

Quality PerformanceMeet or Exceed expectations

Independence

Demonstrate observations

Quality CareFewer errors

Patient Safety

Demonstrated use

How do you know education made a difference?

Performance is Key

Quality PerformanceMeet or Exceed expectations

Independence

Demonstrate observations

Establish baseline performance

Define Expectations

Key questions that need to be asked are:

What did you learn after you left training?

How did you learn it?

Could you have learned it earlier?

How has it changed your activities?

Performance is Key

Quality CareFewer errors

Patient Safety

Demonstrated use

Set goalsDefine activities that make a differenceSurvey customersCorrelate learning to improvements

Performance is Key

Define your goalsTrack performanceCelebrate your Success!

Questions?