measuring results from client onboarding solutions

DataManagementReview.comDecember 14, 2017

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Welcome to A-Team Group’s webinar

Measuring results from client

onboarding solutions


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A recording of this webinar can be found

at:

http://resource.datamanagementreview.c

om/webinar-recording-client-onboarding-

dec2017

http://resource.datamanagementreview.com/webinar-recording-client-onboarding-dec2017


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Moderator:

Sarah Underwood, Editor, A-Team Group


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Panel Member: Mike Budden, Director,

Head of UK Client Onboarding, Barclays

Areas of Expertise:

• Head of UK client onboarding within Barclays

Corporate Bank

• Responsible for the delivery of ‘new to bank’

acquisitions – simple account opening through to

complex product

• Business owner of the ‘Onboarding Online’ client

onboarding service that removes the need for

any physical paper exchange between client

and bank, and facilitates account opening and

product set-up across the corporate bank


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Panel Member: Kelvin Dickenson, Vice President,

Compliance Solutions, Opus / Alacra

Areas of Expertise:

• Responsible for product strategy and product

management for the Opus range of solutions for

KYC and entity reference data

• Advisory board member of the Association of

Certified Financial Crime Specialists

• 12 years in the data industry providing solutions to

financial firms globally

• 20 years of prior experience at US and UK banks in

a range of compliance and risk management roles


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Panel Member: Alex Dixon, New Business

Development, Bloomberg L.P

Areas of Expertise:

• Several years at multiple global brokers running

client onboarding as a BAU function, as well as

adapting to new regulations for remediation efforts

and to incorporate into BAU

• Justifying annual budgets for onboarding with

compliance, operations and front-office staff

who had different incentives and measurements

• Spent the last two-plus years talking to top buy-side

clients to understand how they measure ‘good

onboarding teams’ and their different criteria


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Panel Member: John Mulligan, Senior Consultant,

Appway

Areas of Expertise:

• Over four years’ experience designing onboarding

solutions for major financial institutions

• Led the client onboarding solution implementation

at a multifamily office that earned the award for

Best Client Onboarding Solution at the Family

Wealth Report Awards 2016


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The state-of-play on client onboarding – have banks got it right?

Ongoing data management challenges and some solutions

Vendor developments and how customers are implementing them

Measures and metrics banks require for customer onboarding

Examples of banks that have implemented metrics and the results

Benefits of implementing metrics as part of the onboarding process

The role of emerging technologies in improving client onboarding

Advice for data management practitioners working in this space

Talking Points


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State-of-play on client onboarding – have banks

got it right?


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Ongoing data management challenges and how

they can be addressed


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Vendor developments and how they are being

implemented by clients

• ???


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What measures and metrics do banks want to put

in place for client onboarding, and why?


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Making measurements on a rolling basis using

onboarding solutions


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How the results of metrics can be used to improve

client onboarding


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Examples of banks that have implemented

onboarding metrics


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Potential benefits of using metrics as part of the

client onboarding process


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The role of emerging technologies in improving

client onboarding


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Advice for data management practitioners

working to improve client onboarding


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Thank you to our sponsors

Contact:

Kelvin Dickenson,

CFCS Head of Compliance

and Data Solutions

48 Wall St., 6th Floor,

New York NY 10005

[email protected]

Request a demo:

appway.com/contact

More information at:

appway.com

Contact:

[email protected]


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measuring results from client onboarding solutions

Data & Analytics