mdw ny | faris yakob_strategy for the post-digital age
DESCRIPTION
Faris Yakob, Chief Innovation Officer for MDC Partners will inspire us all with thoughts on how strategy has to evolve if it's to inform work that's interactive, shareable, and participatory.TRANSCRIPT
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WE’VE BEENWRONGALL ALONG
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OR
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PERSISTENTMETACOGNITIVEERRORS INADVERTISINGThursday, December 2, 2010
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AND HOW“DIGITAL”MAKES IT BETTER
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EVP Chief Technology Strategist //McCann Erickson NY
<NOW\\ Chief Innovation OfficerMDC/kbs+p
Spies & Assassins
BEFORE>Digital Ninja //
Naked Communications\\ Founding Spy
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WHAT IS STRATEGY?
WHAT ARE THEY FOR?
WHAT IS ACCOUNT PLANNING?
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I used to sell strategyStrategy is making informed decisions about how to achieve predetermined objectives
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"Account planning is the discipline that brings the consumer into the process of developing advertising.”
VOICE OF THE CONSUMERIN ORDER TO
MAKE THE WORK, WORKDIRECT + INSPIRE CREATIVITY
Stephen King, believing that clients deserved a better way of doing things, proposed a process of advertising development that had a little less gut feeling and a little more scientific foundation.
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CREATIVE PLANNINGACCOUNT
PRODUCTION
agency
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"the best new business tool ever invented"
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TELL PEOPLE ABOUT IT
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GARETH’S SLIDE
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BUT THE CONSUMER RESEARCH SAYS OTHERWISE....
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ATTITUDES
BEHAVIORS
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METACOGNITIVE ERROR
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“We know brand preferences usually aren’t rational,” he says, “and yet we still persist in trying to put rational messages into our advertising.”
- Paul Feldwick METACOGNITIVE ERROR
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METACOGNITIVE ERRORThursday, December 2, 2010
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“Somehow 30 seconds of entertaining nonsense leads to a situation where people not only choose this brand but will pay 35% more for it.” - Paul Feldwick
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WHAT EVERYONE ELSE SAYS
ABOUT YOU
BRANDWHO YOU ARE
WHAT YOU DO
ADS
CSR
RETAIL
RETAIL
PRODUCT
PR
STAFF
SERVICE
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METACOGNITIVE ERROR
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USP
SELLING
BRANDS
DIFFERENTIATION
EXPERIENCEENHANCEMENT
EVOLUTION NEEDED TO STRATEGY: THE ROLE OF “ADVERTISING” PRE-
DIGITAL
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“We know brand preferences usually aren’t rational,” he says, “and yet we still persist in trying to put rational messages into our advertising.”
- Paul Feldwick METACOGNITIVE ERROR
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DIGITAL IS DIFFERENT
THE WORLD IS DIGITALDIFFERENT
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39
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“Our focus should be not on emerging technologies but on
emerging cultural practices.” – Henry Jenkins, Professor of
Comparative Media, MIT and author of Convergence Culture: When Old
and New Media Collide!
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`
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FROM VIEWING...
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TO DOING
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PASSIVE
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ACTIVE
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GIVE PEOPLE A ROLE
GAPS IN THE PROCESS
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49Thursday, December 2, 2010
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Source: http://www.slideshare.net/adliterate/media-fragmentationThursday, December 2, 2010
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MEDIA PLANNINGKnowing how to reach the consumer
> CONTEXT
ACCOUNT PLANNINGUnderstanding the consumer> CONTENTThursday, December 2, 2010
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A strategic function that develops investment
plans for brands, taking into consideration all
channels, including advertising, PR, direct, retail – everything communicates - with the focus on
developing ideas that connect brands to people
in powerful ways that generate a financial return
DEF UH NISH UN: COMMUNICATION PLANNING
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EVERY NEW CHANNEL
CHANGES THE ENTIRE SYSTEM
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LEAD GENERATION, SALES
Recruitment Ads and Outreach to find the6 Electronaut Recruits
FacebookEngagement Ads
kiittens.com
Explore the Active E Car
Realtime Data Visualization
Twitter Account
BLOG
BLOG
SOCIAL SYNDICATION
FOLLOWRETWEET @ ENGAGE
BLOG
BLOG
BLOG
Social Impressions
Facebook Data Application
FacebookApplication / TAB
Mobile Application
Granular City Data Viz
Individual Content Streams
PROMOTIONAL EVENTS
INFLUENCER ENGAGEMENT + CONTENT SYNDICATION
Individual Twitter Accounts
ULTIMATE DRIVING EVENTS
Advertising Using Live Data
Social Media EngagementContent launch
Solicit input from crowd
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FROM IDEAS THAT ARE CONTENT TO IDEAS THAT CREATE CONTENT
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BUT...CONTENT IS NO LONGER
ENOUGHThursday, December 2, 2010
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NEW MARKETING ISSOLVING BRAND PROBLEMS
BY SOLVING CONSUMER
PROBLEMSThursday, December 2, 2010
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PROBLEMS: BRAND + CONSUMER“The greatest challenge to any thinker is stating the problem
in a way that will allow a solution” George Bernard Shaw
INSIGHT AND PARTICIPANTS
PARTICIPANT ROLE
DESIRED BRAND ACTIONWHERE SHOULD THAT HAPPEN
DESIRED CONSUMER BEHAVIORThursday, December 2, 2010
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WHAT BRAND PROBLEM ARE WE SOLVING?
WHAT CUSTOMER PROBLEM ARE WE SOLVING?
WHO ARE THE PARTICIPANTS & WHO ARE THE PASSIVES?
WHAT DOES THE BRAND WANT TO DO FOR PEOPLE? WHERE DOES THAT HAPPEN?
HOW CAN THEY PARTICIPATE?WHAT DO WE WANT THEM TO DO?
WHAT DO PARTICIPANTS DO AND SAY?
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DO SOMETHING FOR PEOPLE
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TELL PEOPLE ABOUT ITDO SOMETHING
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TELL PEOPLE ABOUT ITDO SOMETHING
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PEOPLE SOCIAL & PARTICIPATORYBRANDS BEHAVIORAL TEMPLATESSTRATEGY HOW TO CREATE VALUEBRIEFS ACTIONS + CHANNELSSYSTEMS ARCHITECTURE
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@faris
Thursday, December 2, 2010