North South University

Assignment

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IP Telephony Solution for Garments Industry

Name: Md. Morshed Alam

ID # 073767056

Course No: ETE 605

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Overview

VoIP solutions are now becoming increasingly user-friendly and cost-effective for small

and midsize businesses (SMBs) and this solution is very important for every

organization. VoIP PBX or IP PBX (Internet Protocol Private Branch Exchange) is a

telephony system that makes use of IP data networks to facilitate telecommunication. The

immediate advantage of VoIP PBX is that enterprises using it need not have to replace

their existing phones or phone numbers to accommodate the new VoIP facility. It is a

robust technology that works in tandem with the existing communication infrastructures.

In other words, the VoIP technology can use the existing PSTN lines via the VoIP

gateway, and there is no much of additional infrastructure involved in its entire

installation. VoIP PBX system can be installed in many necessary palaces like ticket

counters, educational institutes, offices, garments industry and different kinds of

industries etc.

In this project, we will discuss about IP telephony solutions of garments industry.

The works of VoIP PBX in garments industry

The basic architecture of an IP PBX system consists of an IP PBX server, one or more

SIP phones or VoIP phones, and a VoIP gateway to connect to the existing PSTN lines

(optional though). The IP PBX server functions quite similar to a proxy server. The SIP

or VoIP phones, which can be either hardware phones or soft phones, has to register with

the IP PBX server, and when they wish to make a call to another phone – a VoIP or SIP

phone – actually a request is send to the IP PBX server to establish the connection. The

IP PBX server will have a directory of all users/phones and their respective SIP

addresses, and using this info, it could connect an internal call or route an external call

via a VoIP service provider or a VoIP gateway, whichever is applicable. The process is

just quick and simple. IP Phones and PBX systems are located at customer premises and

provide voice services. They interact with the Call Agent/SIP Server using a signaling

protocol such as SIP, H.323 or a device control protocol such as H.248 (Megaco) or

MGCP.

VoIP Solutions in Garments industry

Voice over IP is rapidly gaining momentum as enterprises large and small realize the

productivity and cost benefits of enhanced voice applications, more efficient system

management, and call savings. While traditional PBX systems switch telephone calls

using the PSTN (Public Switched Telephone Network), or local telephone company, IP

telephony consists of technologies that use the internet protocol's packet-switched

connections to exchange voice, fax, and other forms of information that have traditionally

been carried over the telephone networks of the PSTN. Using the Internet or local

enterprise network, calls travel as packets of data on shared lines, avoiding the calling

costs of the PSTN, and improving efficiency.

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IP PBX Phone Solutions

SDS provides two IP PBX hardware solutions.

SDS’s ‘Macro’ IP PBX - this is a fully featured enterprise PBX, ideal for installation in

garments industry looking to implement a reliable and advanced telephone system, which

is not only capable of processing and routing telephone calls, but also able to connect to

other applications too. Macro PBX is a complete PBX in software and provides all of the

features you would expect from a PBX and more. It does voice over IP in many

protocols, and can interoperate with almost all standards-based telephony equipment

using relatively inexpensive hardware. This PBX offers both classical PBX functionality

and advanced features, and interoperates with traditional standards-based telephony

systems and Voice over IP systems. It offers features one would expect of a large

proprietary PBX system such as Voicemail, Conference Bridging, Call Queuing, and Call

Detail Records. It provides Voicemail services with Directory, Call Conferencing,

Interactive Voice Response and Call Queuing and has support for three-way calling,

caller ID services, ADSI, SIP and H.323 (as both client and gateway).

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Macro PBX allows you to implement flexible dial-plans that support just about any

telephony application you want; you can configure it to use traditional analogue phones

and trunks, in addition to VoIP phones from any vendor and VoIP services from any

standards-compliant VoIP service provider. Because it is so powerful, configuring

Macro PBX may seem tricky at first; however, SDS will do the initial setup of the system

for you and show you through the process of configuring your system. Along the way,

you'll learn how to:

• Configure Macro PBX to use analog phones and trunks

• Configure Macro PBX to use the SIP and IAX VoIP protocols

• Write dial-plans, from the simple to the more complex

• Setup applications, from find-me-follow-me to Music on Hold

• Set up features such as speech synthesis and voice recognition

The easy to use web interface assists greatly with the configuration of the system.

Macro PBX needs no additional hardware for Voice over IP. For interconnection with

digital and analog telephony equipment, Macro PBX supports a number of hardware

devices, such as single and quad span T1 and E1 interfaces for interconnection to PRI

lines and channel banks as well as a single port FXO card and a one to four-port modular

FXS and FXO card.

The Macro PBX supports a wide range of TDM protocols for the handling and

transmission of voice over traditional telephony interfaces. It also supports US and

European standard signaling types used in standard business phone systems, allowing it

to bridge between next generation voice-data integrated networks and existing

infrastructure. It not only supports traditional phone equipment, it enhances them with

additional capabilities.

Using Voice over IP protocols, it merges voice and data traffic seamlessly across

disparate networks. While using Packet Voice, it is possible to send data such as URL

information and images in-line with voice traffic, allowing advanced integration of

information. Macro PBX provides a central switching core, with four APIs for modular

loading of telephony applications, hardware interfaces, file format handling, and codecs.

This then provides transparent switching between all supported interfaces and ties

together a diverse mixture of telephony systems into a single switching network

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SDS’s ‘Micro’ IP PBX – this full-featured IP PBX is ideal for small businesses or small

garments industry and home office where ease of use and low cost are paramount.

• IP PBX system with high-end features comparable to traditional large business

voice services

• Up to sixteen (16) SIP compatible IP Phones per system

• Powerful self-configuration capabilities enabled with our IP Phones

• Works with most Internet Telephone Service Providers

Micro PBX marries the rich feature set of high-end PBX telephone systems with the

convenience and cost advantages of Voice over IP. It has common voice system features

such as an auto-attendant, shared line appearances, three way call conferencing, intercom,

music on hold, call-forwarding and much more. Micro PBX opens up access to the

benefits of VoIP, including low cost long distance service, telephone number portability,

and one network for both voice and data.

This PBX is so easy to configure that a fully working system can be set up in minutes.

New telephones are automatically detected and registered when they are connected. It

has an integrated web server that allows features to be configured using a web browser.

The web server has multiple levels of password-protected access to user and service level

features. Service level settings may be locked by the Internet Telephone Service Provider

to ensure they are not inadvertently corrupted. The Internet Telephone Service Provider

also can remotely update the software and settings through a secure encrypted

connection.

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With its integrated router, Micro PBX can be either connected directly to your Internet

connection or to another router on your network. It has separate WAN and LAN Ethernet

ports. The WAN connection can be connected through DHCP or a fixed IP address. The

LAN port can assign IP addresses to IP Phones and computers using NAT and DHCP.

While the Micro PBX will work with any SIP compatible IP Phone, it is the ideal host for

Linksys IP Phones, such as the SPA901, SPA921, SPA922, SPA941, and SPA942.

Powerful configuration capabilities enable the PBX to support a greater set of advanced

features with these IP Phones, such as shared line appearances, hunt groups, call transfer,

call parking lot, and group paging. With its two FXS ports, this PBX can support

traditional analog devices such as telephones, answering machines, FAX machines, and

media adapters. SDS also recommends the purchase of an adaptor with this PBX that

includes 1 FXO port for PSTN lifeline support and telephone number retention.

Benefits of IP PBX Solutions

Since becoming the de facto standard in data communications over the last decade, IP has

been heralded as the new frontier for voice communications. Many of the large

encumbrant operators recognize this and are investing heavily in the replacement of their

legacy networks (PSTN) to new IP infrastructures. VoIP technology adoption has been

rapid with more and more companies and industries investing in these solutions to

maximize the value of their broadband connection.

Cost savings - for garments industry the key reason to transition to an IP PBX system is

cost savings. As data communications users have long understood, IP offers near free

communications. Calls are no longer transmitted via the PSTN, but through a broadband

Internet connection, avoiding high PSTN call charges.

Shared Architecture - another significant benefit of an IP PBX is the ability to share a

common architecture. Regardless of the number of worldwide offices an industry has, it

only has to invest in one PBX system to handle remote access, data routing, and unified

messaging. The single network architecture means less equipment and easier integration

for IT staff. Communication between branches, whether across states or countries, can be

easily achieved by dialing an extension number.

Flexible Integration of Applications - Often, technology adoption is slowed by the fear

that future applications will suffer compatibility problems with the IP PBX. IP PBX

manufacturers have eliminated this concern by adopting a common protocol, ensuring

that users can choose from a wide range of applications into the future, retaining the

capital investment in their new IP PBX.

Remote Management & Maintenance - With voice and data merged onto one common

IP network, the need to maintain separate networks is eliminated, and remote

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management of the PBX becomes possible, with the right equipment. With an IP PBX,

yearly maintenance contracts are not required. With the remote management facility, a

garments industry could realize significant savings in ongoing maintenance costs.

Consideration Issues for IP PBX Transition

While the benefits of IP PBX systems have become widely recognized, the decision

makers need to consider carefully the following issues to ensure a successful IP

transition.

Initial Investment - the deployment of an IP PBX requires a significant up front

investment to replace the PBX, related applications, and possibly some network

upgrades. It is important to be fully aware of these costs before undertaking any PBX

replacement. SDS is able to assist with technical challenges or transition issues that may

arise.

Quality of Service (QoS) Is Unproven - Quality of Service (QoS) is a critical

requirement for IP telephony. The main concern about IP telephony is that telephone calls

may not sound like a "normal" phone call due to packet delay and latency through the

Internet. Infrastructure Reduction and Long-Distance Savings mean little when the voice

quality is poor.

Note: More networks are being designed with massive excesses in bandwidth as a means

of controlling Quality of Service issues, but the problem has not been fully resolved. Our

solutions both have the fallback capability of using traditional voice services if required.

Training - with an IP PBX on a converged network, IT staff that previously maintained

voice and data separately will need extensive training to administer and maintain the new

system. With all data and voice transmissions routed through the single network

infrastructure, workload for IT staff can increase. SDS is able to assist with staff training

and system configuration.

Features - Traditional PBX systems incorporates more than 30 years of tested and

customized features. It is important to ensure that the features you require are present in

your new IP PBX system. Our Macro system is extremely feature rich and is extremely

customizable to meet customers’ needs.

Reference

http://www.software-data-solutions.com/

http://www.networklondon.co.uk/links.html