Sr. No. 8246 Roll No. _

MBAIMBA (HA)-l ST SEMESTER EXAMINATION: DECEMBER-2016(SUB.-MANAGEMENT CONCEPTS ANDAPPLICATIONS / FUNDAMENTALS OF MANAGEMENT)

(PAPER CODE-06090101l06130101)

TIME : 03.00 Hrs. Max. Marks : 7SInstructions:

1. Write your Roll No. on the Question paper.2. Candidate should ensure that they have been provided with the correct question paper.

Complaints in this regard, ifany, should be made within IS minutes of the commencement of theexam. No complaint(s) will be entertained thereafter.

3. Attempt five (5) questions in all and Question No.1 is compulsory.4. Students are required to attempt four (4) questions selecting one question from each unit in

addition to Q. No.1. All question carry equal marks.5. Draw Diagram wherever required.

Q1. Answer all the following questions:

(a)(b)(c)(d)(e)(f)(g)(h)

Differentiate between programmed and un programmed Decisions.Elements of Planning.What is Line & Staff concept?Define Behavioural Theory of Leadership.Why Decentralisation is required?Why Coordination is important?Importance of communication skillsSpan of Control

(2)(2)(2)(2)(2)(2)(2)(1)

UNIT-I

Q2. "Management is nothing but Planning. Implementation and Control". Comment. (15)

OR

Q3. Discuss the contribution of Behavioural approach to the study of Management and comment overits relevance in today's business world. (15)

Q4. (a)

(b)

Q5. (a)

(b)

UNIT-II

Elements of Planning (7)

(8)Decision Making Process

OR

Bases of Departmentation

Centralisation vis Decentralisation

(7)

(8)

UNIT-III

Q6. Define the concept of Leadership and discuss some of the theories of Leadership highlightingtheir respective utility and limitations. (15)

P.T.O.

OR

Q7. Define Motivation and compare and contrast Maslow's and Herzberg theories of Motivation. (15)

UNIT-IV

Q8. Provide a detailed account of management control process and tools of control. (7+8= 15)

OR

Q9. Discuss some ofthe Ethical issues related to Management field and comment on their importance. (15)

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Sr. No. __ 8~2~7~6 __ Roll No __

MBA(HA) - 1ST SEMESTER EXAMINATION; DECEMBER 2016(SUB.: QUANTITATIVE TECHNIQUES FOR HEALTH CARE: PAPER CODE: 06130102)

TIME: 03:00 Hrs. Max. Marks: 75Instructions:-I. Write your Roll no. on the Question paper.2. Candidate should ensure that they have been provided with the correct question paper. Complaints in this

regards, If any, should be made within 15 minutes of the commencement of the exam. No compIaint(s) will beentertained thereafter.

3. Attempt FIVE questions in all and Q.I is compulsory. Students are required to attempt FOUR questionsselecting one question from each unit in addition to Q.No.-I. Marks are indicated against each question.

4. Draw Diagram wherever required.

Q.1. Short answer questions:a) What is Basic feasible solution of LPP?b) What is a transportation problem?c) What is the condition for unbalanced transportation problem?d) How to solve a maximization assignment problem?e) What is wajting time cost and idle time cost?f) Define ordering and carrying costs?g) What is meant by critical path?h) What are the limitations of operations research?

(2)(2),(2)(2)(2)(1)(2)(2)

UNIT-I

Q.2. Discuss the role of Quantitative Technique in Health Care? (15)

OR

Q.3 Solve the following LPP by Graphical Method: (15)

Minimize Z = 6Xl + 14x2subject to 5Xl + 4X2 ~ 60

3Xl + 7X2 :5 84Xl + 2X2 ~ 18

and Xl ~ 0, X2 ~ 0

UNIT-II

Q.4 Using Simplex method obtain the optimum solution of the following LPP:

Maximize Z = 40Xl + 35x2subject to 2Xl + 3X2 :5 60

4Xl + 3X2 :5 96and Xl ~ 0, X2 ~ 0

(15)

OR

Q.5 (a) Describe the transportation problem and give its mathematical model. (05)(b) What do you understand by unbalanced transportation problem? How would you convert it

into a balanced transportation problem? (05)(c) What is degeneracy? How does the problem of degeneracy arise in a transportation problem?

How can we deal with this problem? (05)

P.T.O

UNIT-III

Q.6 What is an assignment problem? Explain the Hungarian assignment method. (15)

OR

Q.7 (a) Discuss the scope of waiting line models in management decisions. (07)(b) The Taj Service Station has a central store where service mechanics arrive to take spare parts

for the jobs they work upon. The mechanics wait in queue if necessary and are served on afirst come first served basis. The store is manned by one attendant who can attend 8mechanics in an hour on an average. The arrival rate of the mechanics averages 6 per hour.Assuming that the pattern of mechanics' arrivals is Poisson distributed and the servicing timeis exponentially distributed; determine Ws,Wq,and Lq where the symbols carry their usualmeaning. (08)

UNIT-IV

Q.8 The activities and their completion time in a particular project are given in the following table. (15)

Activity Time in weeks Activity Time in weeks1-2 4 5-7 81-3 1 6-8 12-4 1 7-8 23-4 1 8-9 13-5 6 8-10 84-9 5 9-10 75-6 4

i) Construct the network diagram.ii) Give the critical path and its duration.

ORQ.9. What do you understand by PERT? Write the distinction between CPM and PERT. (15)

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Sr. No. 8248 RollNo.-------

MBAIMBA (HA)_lsT SEMESTER EXAMINATION;·DECEMBER-2016(SUB.-ORGANIZATIONAL BEHAVIOUR; PAPER CODE-06090103/06130103)

TIME : 03.00Hrs. Max. Marks: 75Instructions:

1. Write your Roll No. on the Question paper,2. Candidate should ensure that they have been provided with the correct question paper.

Complaints in this regard, if any, should be made within 15 minutes of the commencement of theexam. No complaint(s) will be entertained thereafter.

3. Attempt five (5) questions in all and Question No.1 is compulsory.4. Students are required to attempt Four questions selecting one question from each unit in addition

to Q 1. All question carry equal marks.5. Draw Diagram wherever required.

Q1. Explain in brief the following:

(a)(b)(c)(d)(e)(f)(g)(h)

Organizational behaviorEmotional intelligenceComponents of AttitudePerceptionLegitimate powOrganizational politiJob desiOrganizational culture

(2)(2)(2)(2)(2)(2)(2)(1)

UNIT-I

Q2. Why 'organizational behavior' need to be learnt by aspiring managers? What are majorchallenges before an OB manager during the next millennium? (15)

OR

Q3. What do you mean by Ethics? "Ethical issues arise out of everyday business decision." Comment.Also describe the guidelines for managing ethics in the workplaces in India. (15)

UNIT-II

Q4. Define 'Personality'. Identify the factors affecting the formation and development of personality.Also explain the salient features of Type A and B, with suitable examples. (15)

OR

Q5. What are the causes of work stress in an organization? Should it be discouraged or encouraged?How can an individual manage it?

UNIT-III

Q6. Define and describe the characteristics and types of groups. How do groups develop and in whatway do they differ from a team? (15)

OR

Q7. What causes conflicts in organizations? What approach do you suggest for conflict management? (15)

P.T.O.

--------------------------------

UNIT-IV

Q8. How does line and staff organization structure differ from pure line organization structure? Whatare the benefits and limitations of line and staff organization structure? (15) .

OR

Q9. Identify some of the factors that increase resistance to change in organizations. What measurescan be taken to manage it effectively? (15)

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Sr. No. 8248 Roll No. -------

MBAIMBA (HA)_lsT SEMESTER EXAMINATION; DECEMBER-2016(SUB.-BUSINESS COMMUNICATIONS SKILLSI BUSINESS COMMUNICATION)

(PAPER CODE-06090107/06130104)TIME : 03.00Hrs. Max. Marks : 75Instructions:

1. Write your Roll No. on the Questionpaper,2. Candidate should ensure that they have been provided with the correct question paper.

Complaints in this regard, ifany, should be made within 15minutes of the commencement of theexam.No complaint(s)will be entertained thereafter.

3. Attempt five (5) questions in all and Question No.1 is compulsory.4. Students are required to attempt Four questions selecting one question from each unit in addition

to Q1. All question carryequalmarks.5. Draw Diagram whereverrequired.

Q1. Answer all the followingquestions:

(a) Explain the meaningof gestures with examples.(b) What do you meanby noise in communication?(c) Write a note on telephonic communication.(d) Write a note on presentation skills.(e) What do you meanby business-correspondence?(t) What are the importantpoints while writing a report?(g) .Write about various types of letters.(h) Give example of three situations where circulars are useful than notices.

(2)(2)(2)(2)(2)(2)(2)(1)

UNIT-I

Q2. What do you mean y communication?What is its importance in the life of young professionals?Write a detailed note on the barriers in proper communication. (15)

OR

Q3. How would you explain listening process? Explain various hurdles in listening process whileproviding suggestions to remove the same. (15)

UNIT-II

Q4. What are the essential components that are to be kept in mind at the time of conducting a groupdiscussion and personal interview? (15)

OR

Q5. What do you mean by Assertiveness in managerial behavior? What are the indicators ofassertiveness and what are the strategies available for bringingassertiveness in management? (15)

UNIT-III

Q6. Differentiate between verbal and non-verbal communication. What role non-verbalcommunication does play in business communication? (15)

P.T.O.

--------- -- . - ---------

OR

Q7. Write a detailed note on business etiquettes. (15)

UNIT-IV

Q8. What are the important points while writing a CV? Prepare a model CV to apply for a job inonline shopping sector. (15)

OR

Q9. What is the difference between a Notice and Circular? Write down a circular for some imaginarypurpose in your university. (15)

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Sf. No. 8250 Roll No. _

MBAIMBA (HA)_lsT SEMESTER EXAMINATION: DECEMBER-2016(SUB.-ACCOUNTING FOR MANAGERS; PAPER CODE-0609010S/0613010S)

TIME : 03.00Hrs. Max.Marks : 75Instructions :

1. Write your Roll No. on the Question paper.2. Candidate should ensure that they have been provided with the correct question paper.

Complaints in this regard, ifany, should be made within 15 minutes of the commencement of theexam. No complaint(s) will be entertained thereafter.

3. Attempt five (5) questions in all and Question No.1· is compulsory.4. Students are required to attempt Four questions selecting one question from each unit in addition

to Q 1. All question carry equal marks.5. Draw Diagram wherever required.

Q 1. Attempt all the following questions:

(a)(b)(c)(d)(e)(f)(g)(h)

What is 'Accounting period Principle'?What is meant by 'error of omission'?What is the difference between Current Ratio and Liquid Ratio?What do you mean by Financing Activities?Define Cost Accounting.What is Activity Based Costing?What is 'Master Budget'?Define Marginal Costing'?

(2)(2)(2)(2)(2)(2)(2)(1)

UNIT-I

Q2. What is accounting? Explain its functioning in detail.

Q3. (a)

(15)

OR

What is a Balance Sheet? Why it is prepared? (5)

(b) On 1st April 2010, Vma Glass Ltd purchased Machinery for Rs. 70000 and spent Rs.6000on its carriage and Rs. 4000 on its erection. On the date of its purchase, it was estimatedthat the effective life of the machine will be 10 years and after 10 years its scrap value willbeRs. 5000.

Prepare machinery Alc and Depreciation Alc for 5 years providing depreciation onStraight Line method. (10)

UNIT-II

Q4. What do you mean by Financial Statements analysis? What are its objectives and limitations? (15)

OR

Q5. Following particulars are given to you. (15)

CashTrade ReceivablesInventories

Rs.4,000

1,00,0001,50,000

P.T.O.

Prepaid ExpensesLand and BuildingPatentsLoose ToolsGoodwillBank overdraftTrade Payable15% Debentures

5,0002,50,00018,00026,000

1,00,00055,00085,00080,000

Calculate:

(a) Current Ratio(b) Quick/Liquid Ratio(c) Comment on the short run Financial Position of the Company.

UNIT-III

Q6. What is Cost Accounting? Explain its advantages. What characteristics should be there in an idealcosting system? (15)

OR

Q7. What do you mean by activity-based costing? What are its advantages and limitations? (15)

UNIT-IV

Q8. What is Budgetary Control? What are its benefits? What are essential successful Budgeting? (15)

OR

Q9. (a)(b)

What is Managerial Costing? Write and explain any two uses.From the following data calculate:-

(3)(12)

(i) Material Cost Variance(ii) Material Price Variance(iii) Material Usage Variance

Material Standard Quantity Standard Price Actual Quantity Actual Price(Units) (Rs.) (Units) (Rs. )

L 500 3 340 2.40M 300 5 150 4.50

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Sr. No. 8277 Roll No.-------

MBA (HA)_lsT SEMESTER EXAMINATION; DECEMBER-2016(SUB.-HOSPITAL ADMINISTRATION; PAPER CODE-06130106)

TIME : 03.00Hrs. Max. Marks: 75Instructions:

1. Write your Roll No. on the Question paper,2. Candidate should ensure that they have been provided with the correct question paper.

Complaints in this regard, if any, should be made within 15 minutes of the commencement of theexam. No complaint(s) will be entertained thereafter.

3. Attempt five (5) questions in all and Question No.1 is compulsory.4. Students are required to attempt four questions selecting one question from each unit in addition

to Q I. All question carry equal marks.5. Draw Diagram wherever required.

Q I. Answer all the following questions:

(a)(b)(c)(d)(e)(f)(g)(h)

Narcotic drugsSegregation of BMWHealth education in hospitalMedical NegligenceTeaching hospitalM.L.R.Hospital AuditTypes of Tort

(2)(2)(2)(2)(2)(2)(2)(1)

UNIT-I·

Q2. Define hospital administrator. Discuss roles & responsibilities of hospital administrator. (IS)

OR

Q3. Write brief notes on the following:-

(a) Management of support services(b) Principles of management(c) Hospital Hazards

(3x5=15)

UNIT-II

Q4. What are the features of accreditation in hospitals? Describe the steps of accreditation Inhospitals. (IS)

OR

Q5. Write short note on public relations in hospital. Define quality control circles and elaborateprimary health care quality. (IS)

UNIT-III

Q6. Describe in detail color coding, type of container & treatment options used in Biomedical wastemanagement. (IS)

P.T.O.

OR

Q7. Define disaster? Enumerate its triage categories, impact on hospital. Elaborate disastermanagement phases. (15)

UNIT-IV

Q8. Writes short notes on any two of the following:-

(a) PC - PNDT Act. Discuss its legal aspects in hospital.(b) MPT Act(c) Narcotic drug & Cosmetic Act.(d) Liabilities of hospital in medico legal cases.

(2x7.5=15)

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Sr. No. __ ~82~7~8~ __ Roll No. _

MBA(HA) - 1ST SEMESTER EXAMINATION; DECEMBER 2016(SUB.: MANAGEMENT INFORMATION SYSTEMSFOR HOSPITAL: PAPER CODE: 06130107)

TIME: 03:00 Hrs. Max. Marks: 75Instructions:-I. Write your Roll no. on the Questionpaper.2. Candidate should ensure that they have been provided with the correct question paper. Complaints in this

regards, If any, should be made within 15 minutes of the commencement of the exam. No complaint(s) will beentertained thereafter.

3. Attempt FIVE questions in all and Q.1 is compulsory. Students are required to attempt FOUR questionsselecting one question from each unit in addition to Q.No.-I. Marks are indicated against each question.

4. Draw Diagram wherever required.

Q.l. Short answer questions:a) Write short note on systemsView of Businessb) Explain use of data processing systemc) What are different InformationNeeds for Business purpose?d) Explain in brief computerized information systemse) Define Management Information System (MIS).f) Write components of flow chartg) Explain in brief data management.h) Define TelecommunicationModern

UNIT-I

Q.2. Describe Process of MISand Development of MIS within organization.

OR

Q.3 Explain in detail Systems Approach in Planning Organizing and Controlling MIS.

UNIT-II

Q.4 Describe flow chart with example and conversions of manual to computer based systems.

OR

Q.5 Describe Application softwarewith example and Telecommunication Modem.

UNIT-III

Q.6 Explain in detail types of decision and Management Decision Making.

ORQ.7 Describe Decision support systems.

UNIT-IV

Q.8 Describea) file designb) control and security.

ORQ.9. Describe

a) Systems design considerationsb) database and data management.

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(2)(2)(2)(2)(2)(2) •(2)(1)

(15)

(15)

(15)

(15)

(15)

(15)

(15)

(15)

Sf. No. 8279 Roll No. _

MBA (HA)_lsT SEMESTER EXAMINATION; DECEMBER-2016(SUB.-ORGANIZATION ANDADMINISTRATION OF HOSPITAL SERVICES)

(PAPER CODE-06130108)TIME : 03.00 Hrs. Max. Marks : 75Instructions:

1. Writeyour Roll No. on the Questionpaper,2. Candidate should ensure that they have been provided with the correct question paper.

Complaints in this regard, ifany, should be made within 15minutes of the commencement of theexam.No complaint(s) will be entertainedthereafter.

3. Attempt five (5) questions in all and QuestionNo.1 is compulsory.4. Students are required to attempt four questions selecting one question from each unit in addition

to Q1. All question carry equal marks.5. DrawDiagramwherever required.

Q1. Answer all the following questions:

(a)(b)(c)(d)(e)(f)(g)(h)

What are mobile clinics?What isjanitor's closet?What do you understand by advanced life support?What is the role of MRDofficer?What do you mean by medico legal case?What is ambulatory care?What is the importance of pest control?Define telemedicine.

(2)'(2)(2)(2)(2)(2)(2)(1)

UNIT-I

Q2. Howdo you calculate Average length of stay and Bed Occupancy Rate? Discuss its importance toa hospital administrator. (15)

OR

Q3. What are various functional areas in Hospital Services Management? Discuss the problems andconstrains faced by a hospital administrator in managing a hospital. (15)

UNIT-II

Q4. What is the purpose of sterilization procedure? Discuss various steriliiation techniques used inCSSD. (15)

OR

Q5. Discuss in detail the admission and discharge process in a hospital. Provide suggestions tooptimize the process to improve customer satisfaction. (15)

UNIT-III

Q6. Discuss marketing strategies adopted by hospitals to promote medical tourism in India. Discusschallenges India faces in becoming a globalpowerhouse in medical tourism. (15)

P.T.O.

OR

Q7. Discuss some standards to be followed in Blood Bank Services with illustrations. Write a detailednote on benchmarking of Blood Bank Services. (15)

UNIT-IV

Q8. List out the importance of recordkeeping in the hospital. Discuss the merits and demerits ofdifferent methods of keeping medical records. ( 15)

OR

Q9. What are the administrative concerns in Mortuary? Lay down the WHO guidelines on the same.

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