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MB0043-Human Resource Management

Unit-13 Grievance and Grievance Procedure

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Program : MBA

Semester : I

Subject Code : MB0043

Subject Name : Human Resource Management

Unit number : 13

Unit Title : Grievance and Grievance Procedure

Lecture Number : 13

Lecture Title : Grievance and Grievance Procedure

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MB0043-Human Resource Management

Unit-13 Grievance and Grievance Procedure

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Objectives :

• To explain grievance

• To describe grievance machinery and its procedure

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Objectives

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MB0043-Human Resource Management

Unit-13 Grievance and Grievance Procedure

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• Introduction

• Why Grievances Arise?

• Steps to Redress Grievances

• Emerging Employee Empowerment Practices

• Grievance Handling Procedure

• Arbitration

• Summary

• Check Your Learning

• Activity

Lecture Outlines

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MB0043-Human Resource Management

Unit-13 Grievance and Grievance Procedure

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• What is Grievance?

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MB0043-Human Resource Management

Unit-13 Grievance and Grievance Procedure

• In the previous unit you have studied about discipline and misconduct . In this unit you will study about grievance and grievance handling machines.

• In your life you might have developed grievances. Employee develop grievance in the organization related to pay, hike, transfer, or unfair treatment .

• Any factor involving wage hours, or conditions of employment that is

used as a complaint against the employer

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Introduction

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MB0043-Human Resource Management

Unit-13 Grievance and Grievance Procedure

• Grievance means any type of dissatisfaction or discontentment arising out of factors related to an employee’s job which he thinks is unfair.

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A formal written complaint or allegation by an employee or group of employees made to

unfair treatment or violation of a union contract..

Grievance

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MB0043-Human Resource Management

Unit-13 Grievance and Grievance Procedure

• Grievance can arise due to discontentment in any of the following:

• Promotions, Supersession, growth and internal job opportunities

• Compensation, increments and Bonus

• Amenities / office facilities, Conditions of work

• Transfer / job related relocation,

• Disciplinary action

• Acting Promotion

• Fines

• Recovery of dues

• Safety appliance, and

• Victimization / harassment

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Why Grievances Arise?

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MB0043-Human Resource Management

Unit-13 Grievance and Grievance Procedure

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Receiving the grievance

Reviewing the grievance

Analysis and decision

Response

Follow up

Steps to Redress Grievance

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MB0043-Human Resource Management

Unit-13 Grievance and Grievance Procedure

• Grievance procedures: Formal channels of communications used to resolve grievances

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Grievance Procedures

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Unit-13 Grievance and Grievance Procedure

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Grievance Handling Procedure

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Unit-13 Grievance and Grievance Procedure

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What are the principles suggested for

addressing the grievance?

Grievance Handling Procedure

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Unit-13 Grievance and Grievance Procedure

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A means by which disputes arising from different interpretations of a

labor contract are settled by a third party.

Arbitration

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MB0043-Human Resource Management

Unit-13 Grievance and Grievance Procedure

• Today organization are working for collaboration with employees to develop cordial relationship various initiative are bee taken such as:

• Employee Suggestion scheme(ESS): The management invites the employees suggestions on all/any issue that is a source of irritation for the employees for open comment.

• Open house: This usually is a quarterly or a half-yearly meeting to which all employees are invited. There is a brief sharing of the company’s performance and the rest of the time devoted to answering any queries that employees might have on any issue that concerns the company and its employees.

• Task force: In this method cross-functional teams (with one representative each from each department) will work on concerns that are commonly voiced.

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Emerging Employee Empowerment Practices

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MB0043-Human Resource Management

Unit-13 Grievance and Grievance Procedure

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What are the common errors of

management in processing of grievances?

Emerging Employee Empowerment Practices

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MB0043-Human Resource Management

Unit-13 Grievance and Grievance Procedure

• Grievance would include any discontent or dissatisfaction that affects organizational performance.

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Summary

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MB0043-Human Resource Management

Unit-13 Grievance and Grievance Procedure

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1. What is the first step of grievance handling?

Ans. Receiving the grievance

2. State whether true or false:

i) A grievance machinery is usually thought of in connection with a

company that deals with a labor union.

Ans. True

ii) The details of the grievance procedure doesn't vary from industry to

industry and from trade union to trade union

Ans. False. It does vary.

Check Your Learning

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MB0043-Human Resource Management

Unit-13 Grievance and Grievance Procedure

• Read the article:

• http://ezinearticles.com/?Avoiding-a-Hostile-Workplace---Fairness-in-Employee-Discipline&id=555351

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Activity

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