may newsletter · libraries, zoos, aquariums, museums and more are available for you to explore and...
TRANSCRIPT
Pacific Place Group website at
wwwpacificplacegroupcom
Real Estate website at
wwwpacificevergreenrealtycom
Holidays amp Observances
May 10 Motherrsquos Day
May 18 Victoria Day
April Seminars
All scheduled seminars will be
online webinars until further
notice
May 7 Canada Life
May 13 Manulife
May 20 RBC Investments
May NEWSLETTER
Pacific Place Property Management Ltd
As a reminder all of our offices will remain open with reduced
operating hours All offices will be open from 900ammdash300pm
Monday to Friday
Broadway office (Head Office) will be closed on Saturdays until
further notice
We hope you and your families are doing well and please abide
by our health officials and stay at home wash hands frequently
and mind your social distance
Letrsquos all be part of the solution and get over this pandemic as
quickly as possible
Office hours
MondaymdashFriday 900am ndash430pm
Saturday amp Sunday Closed
Here are some ideas to keep everyone busy indoors
LEARN BUDGETING AND OTHER ADULTING SKILLS
This is an awesome time to sit down and teach your kids about the importance of a
budget and how to balance accounts While yoursquore at it look into some of the current
economic issues and discuss them with your teen It can be scary but understanding
why itrsquos all happening can help people come to terms with the issues our country and
the world are dealing with
LEARN A NEW INSTRUMENT
Have a dusty old guitar you said yoursquod learn to play but never did Still have that sax
from your high school days Maybe therersquos some DJ software on your computer If
not you can still shop online for instruments This is a great time to set aside just a half
-hour of practice a day and watch as the skill sets grow and expand their minds
NATURE WALKS
Go outside If yoursquore socially distancing you can still go on walks and hikes Itrsquos recom-
mended to keep 3-6 feet between people but therersquos plenty of room out there Go bird
watching and enjoy this spring weather If yoursquore self-isolating enjoy some time on the
patio or in your backyard if you have one
YARD WORK
lsquoTis the season As the snow melts itrsquos time to bring out the shovels to spread it out
clean up any garbage that got buried rake up the leaves and spruce up the lawn
Spring is a great time to learn just how much work goes into proper lawn maintenance
While staying at home and practicing safe social distancing are the best courses of action to combat the COVID-19 pandemic it doesnrsquot mean we have to miss out on cultural landmarks around the world and across Canada Thanks to technology and the Google Arts amp Culture Project many art galleries libraries zoos aquariums museums and more are available for you to explore and watch from your home Here are 5 Canadian attractions you can virtually visit right now
Vancouver Aquarium The Vancouver Aquarium also a centre for marine research has a live camera set up so you can see what the penguins sea otters jellyfish are up to Needless to say theyrsquore adorable and can be a little pick-me-up for the day
Vancouver Art Gallery The Vancouver Art Gallery founded in 1931 is one of the leading Canadian art museums The Gallery is dedicated to pushing the boundaries of the museum experience and to undertaking programs that explore the relationship between contemporary life and artistic creativity You can walk through the gal-lery as if you were there using Google Street View or their online exhibit featuring Douglas Coupland
Calgary Zoo Meet Calgary Zoorsquos two giant pandas Er Shun and Da Mao on their PandaCam Their live stream happens every day from 9AM to 6PM MT With 3 different camera angles you wonrsquot miss any action
Royal Ontario Museum The Royal Ontario Museum (ROM) is among the worldrsquos leading museums of natural history and world cultures Walk through the museum and explore the extraordinary experiences of science and civiliza-tion using Google Street View They also have other exhibits and collections for viewing online
Montreal Museum of Fine Arts The Montreal Museum of Fine Arts (MMFA) is offering a variety of programs that the public can access remotely to keep themselves entertained stimulated and inspired Every morning the MMFA will post the dayrsquos cultural offering on its Facebook and Instagram Yoursquoll discover works from its encyclopedic collection you might not have seen before podcasts videos quizzes and plenty of food for thought Learn about the fascinating lives of six individuals who lived in ancient Egypt through their audioguide for free on their mobile app Their Education and Art Therapy (EduArt) program offers you access to a multitude of inspiring resources and activities
5 Canadian Attractions You Can Virtually Visit
from the Comfort of Your Own Home
VancouvermdashHead office Surrey
102mdash1245 W Broadway Surrey Central Business Park
Vancouver BC V6H 1G7 100-7565 132nd Street
Tel 604-267-1833 Surrey BC V3W 1K5
Tel 778-945-9611
Burnaby Richmond
Metrotown Centre - Metrotower 1 Airport Executive Park
2129-4710 Kingsway 130-10271 Shellbridge Way
Burnaby BC V5H 4J5 Richmond BC V6X 2W8
Tel 778-945-6900 Tel 236-521-3799
PPG Locations
Pacific Place Property Management Ltd
Administration Roles and Responsibilities mdash May 1 2020
Wayne Yu Corporate Manager 604-267-1833 EXT 231
Yim Yu Account Manager 604-267-1833 EXT 231
Mimi Sum Operations Co-ordinator 604-267-1833 EXT 232
Pacific Place-Financial Services IncBridgeforce Pacific Place (Financial Services Division) Tel 604-267-1833
Hendry Liu General Manager EXT 235
Jim Lew Director of Business Development Tel 604-558-7610 or EXT 235
James Qiu Sales Manager Tel 236-521-3799
Mable Wong New Business Manulife LifeInv HR PPG Compliance Tel 604-558-7611 or EXT 251
Mimi Sum Manulife Inv Group Tel 604-558-7611 or EXT 232
Angel Li Policy Service Travel Insurance New business Equitable Life Tel 236-521-3795
Manulife investments Mkt materials (Rmd) or 604-558-7614
Elia Chan Contracting New Business BMO IA IA Excellence Group Tel 604-558-7608
Software updates
Winnie Chan Marketing Materials (Bby) Tel 604-558-7614
Evelyn Ye Commissions Tel 604-558-7614
Vicky Zhang Office Administrator (Surrey) Tel778-945-9611
Tiffany Tang New businessInvestments Assumption Canada Life CPP DFS Tel 604-558-7609
Empire Life Humania Ivari RBC SSQ Sunlife The Edge
Software updates on dropbox
Vancouver Burnaby Surrey Richmond
Pacific Place-Insurance Services Inc (General Insurance Division) Tel 604-267-1833
Kate Zhang House New Quote amp Endorsements Claims EXT 228
Angus Yiu ICBC CSR Systems Administrator EXT 223
Hendry Liu Condo Quotes EXT 239
Tiffany Yu Renewal Reminder and payments EXT 226
Yuki Li ICBC CSR ICBC Batching EXT 237
Hendry Liu Commercial Insurance EXT 235
James Qiu Commercial Insurance EXT 235
Lan Chen ICBC CSR EXT 223
Pacific Place-Arc Realty Ltd (Real Estate Division) Tel 604-267-1833
Lo-Ming Lee Managing Director EXT 233
Richard Lui Managing Broker EXT 233
Teresa Chiang Real Estate Conveyancer EXT 241
Shan Shan Chang Office Administrator (Rmd) 236-521-3799
Pacific Evergreen Realty Ltd (Real Estate Division) Tel 604-267-1833
David Yang Managing Partner Tel 604-250-3696
Lo-Ming Lee Managing Director EXT 233
Richard Lui Managing Broker EXT 233
Julia He Real Estate Conveyancer EXT 224
Yiyi An AdministratorReal Estate Conveyancer EXT 241
Sherry Yu Marketing Graphic Designer (PER) Tel 236-521-3799
Shan Shan Chang Office Administrator (Rmd) Tel 236-521-3799
Pacific Place Property Management Ltd (Property Management Division) Tel 236-521-3790
Jimmy Ng Managing Broker 778-788-0013
Khai Ho Property ManagerService Manager 778-953-6396
Sela Li Business Support Executive 236-521-3790
Lidiya Wang Office Administrator 236-521-3790
Julia Lian Office Administrator (part time) 236-521-3790
Pacific Place Property Management Ltd
Insurance Software - Current Versions
Company Software Name Version Release Date Download
Assumption Life LIA 104 Mar 2019 Download
BMO Insurance The Wave 420 Feb 2020 Download
Canada Life Concourse 42 Feb 2020 Download
Canada Protection Plan eAccess 55 Feb 2020 Website
Desjardins Insurance Online Illustrator 78 NA Website
The Edge Online Illustration NA NA Website
Empire Life Envision Plus 117 Feb 2020 Download
Equitable Life Sales Illustration 2020-1 Mar 2020 Download
Foresters Financial Sky 20178 Feb 2020 Download
Humania Assurance Illustration 20191 July 2019 Download
IA Financial Interface 89 Feb 2020 Download
IA Excellence Assure amp Go NA NA Website
Ivari Lifeview 1292 Feb 2020 Download
La Capital Illustration System 9110 July 2019 Download
Manulife Financial Diamond View 1607 April 2020 Download
RBC Insurance Illustrations 110 62B46 Jan 2020 Download
SSQ Illustration Software 90 Dec 2019 Download
Sun Life EOS 72 Apr 2020 Download
Illustrations 55 Jan 2020 Download
Online Illustrator NA NA Website
UV Insurance Illustration Software 21002 Feb 2020 Download
COVID-19 Response measures (March 18)
Working With You Through Uncertain Times
Update COVID 19 and the impact on Equitable Lifersquos
events and operations
COVID-19 BMO Insurance - Update
Important Message COVID-19 Updates
See the benefits for advisors
Personal Health amp Dental Plans
COVID-19 update
In times of uncertainty well make sure you
can support your clients
Wersquore open for business COVID-19 update
iA Financial Group | Important message
regarding COVID-19
Supporting you and your business during Covid-19
La Capitale We are there present and available
Keep your business moving during COVID-19
COVID-19 processes cancellations and precautions
Answers to your questions
COVID-19 Update for RBC Insurance Life and Health
Message from our CEO Jean-Franccedilois Chalifoux
The credit insurance rider now available at UL Mutual
ldquoQuote of the monthrdquo
Update Access to Federal COVID-19 Subsidies for Financial Advisors
Federal Subsidy Access for Self-Employed Advisors
Canada Emergency Wage Subsidy (CEWS)
Who qualifies If you have paid employees you may qualify for this 75 wage subsidy You must have
withstood a minimum 15 revenue decline in March andor a 30 revenue decline in April
and May If you meet the revenue decline threshold in March you automatically qualify for
April May would have to be reassessed How does it work To demonstrate threshold requirements you must choose one of the following methodolo-
gy options Option 1 You can compare your revenue for the month you wish to receive the subsidy
in with your revenue for the same month last year and show a 30 decrease for April and
May or a 15 decrease for March Option 2 You can compare your gross revenue for the month you wish to receive the
subsidy in with your average of gross revenue from January and February 2020 Once an option is chosen you must stick to that option and not change your meth-
odology
Learn More
Learn More
Canada Emergency Business Account (CEBA)
Who qualifies The government has addressed concerns from many industry associations by lowering
the payroll threshold from $50000 to $20000 If you are incorporated and pay your-
selves at least $20000 yearly you qualify for this subsidy How does it work Provided by participating financial institutions the program will run for three months and
provides a $40000 interest-free loan for a period of just over 2 years $10000 of that is forgivable if paid in full by the end of 2022
Canada Emergency Commercial Rent Assistance Program (CECRA)
This program is in development and the provinces must be engaged given they are
tasked with rental issues This program will provide federal assistance to alleviate a
large portion of commercial rental costs A portion of rental costs will have to be paid by
businesses
Federal Subsidy Access for All Employees (Including Commission-Based Advisors)
Canadian Emergency Response Benefit (CERB)
Who qualifies This subsidy provides access to anyone that has earned a minimum of $5000 of in-
come in 2019 This includes those that have been paying themselves via dividends or
earn their income via commission How it works Through this program you could earn a minimum of $1000 a month on top of any busi-
ness revenue that you have been earning during the COVID-19 pandemic
Learn More
Learn More
Pacific Place Financial Services Annual Conference
Qualification Period January 1 2020mdashDecember 31 2020
Travel Period 2021
Qualification 75000 FYC
Be part of this annual PPFS conference on us
This event is not to be missed
There is lotrsquos of time left to submit cases from all carriers
Check with Mable or Mimi to see how close you are to attend and
contest rules
Compliance Department
Pacific Place Financial ServicesBridgeforce Pacific Place
Your Privacy Policy Ensure Safekeeping of Client Personal
Information ndash Best Practices amp Compliance Tips
When collecting information from clients and prospects you must be prepared to explain the purposes for which you are collecting this information Client consent to an advisorrsquos collection and use of personal information is generally included within the Insurer application signed by the client This provides authorization to the advisor for this single purpose and to this single In-surer Where the advisor will retain ANY of this information collected in order to build a client file or to assist the client with future requirements consent should be obtained from the client in writing at all times It is a good business practice to provide information to a client or prospect about your own privacy practices Sample wording is provided in HUBLINK that you can use on your business letterhead to assist you in preparing documentation This information can be giv-en to the client at an initial meeting Accountability
You must take appropriate measures in your practice to ensure that information yoursquove col-lected is used for the purposes identified and that it is not used for another purpose or dis-closed to a third party without the clientrsquos or prospectrsquos consent except as may otherwise be allowed by law
You should only disclose personal information about your clients to another person or com-pany if you have the verbal or written consent of your client or if you are otherwise allowed to do so by law You can recommend other professionals or advisors to your clients if they ask you or if you believe they may benefit from such services You should never provide any client names or other information to third parties that may use it to market their services to your clients unless you have the clients consent
You must take appropriate precautions to safeguard client information from third parties who may have access to your premises ie security cleaning services and suppliers
More information on PIPEDA can be found at the Federal Privacy Commissionerrsquos website
Continue on next page
Physical Operational Safeguards
When destroying paper materials containing client or prospect personal information always shred the documents either by using your own shredder or subscribing to a shredding ser-vice
Information stored on CDs and diskettes should be deleted Ensure that all sensitive personal information is accessed through appropriate user ID and
password secured in locked rooms cabinets andor desk drawers when not actively in use and that access is appropriately restricted to those requiring access for the performance of their duties
Safeguard client information whether in your personal office car or other location Personal information should be removed from the advisorrsquos place of business only when necessary or required to appropriately service clients
Computers and PDAs should be locked to prevent access during all absences (lunch meetings evenings weekends illnesses and vacations)
Laptops should be securely anchored or stored in a locked cabinet or drawer (the key should be stored in a safe place away from laptop)
Use screen savers or other means to cover personal information on computer screens when others are in your office or work area
Other Operational Safeguards
You and your associates and staff should take appropriate measures to authenticate the identity of the person asking for confidential information before itrsquos released
Attach a disclaimer to all e-mail and FAX communications containing client personal infor-mation Example as follows ldquoThe contents of this communication including any attachment(s) are confidential and may be privileged If you are not the intended recipient (or are not receiving this communication on behalf of the intended recipient) please notify the sender immediately and delete or destroy this communication without reading it and without mak-ing forwarding or retaining any copy or record of it or its contents Thank yourdquo
Fax machines photocopiers printers etc should be located in areas where access is reason-ably limited
Never discuss clients in public places such as elevators cafeterias or restaurants Take precautions to avoid being overheard when discussing client or employee personal in-
formation on cellular phones These are excellent recommendations which can be incorporated into your Privacy Policy and
Procedures
Advisor Insurance amp Financial Services KEY RESPONSIBILITIES
You will be actively working to develop and grow your client base and providing solutions including Insurance Employee Benefits Retirement Planning andor Investments
Planning building and execution of a business sales plan
You are a true client relationship advisor who looks for opportunities to refer and receive referrals
You will participate with all the companyrsquos marketing activities and contribute your ideas towards their effectiveness and contributing towards their positive results
Building and growing your centers of influences
Keeping up to date with industry and regulatory trends and changes
Working with all lines of Pacific Place Financial Services Bridgeforce Pacific Place business offerings
DESIRED SKILLS amp EXPERIENCE
Minimum 3 years experience in a similar role and ready to take your career to the next step experienced with Insurance andor Investment Sales an asset but not mandatory
Strong listening skills and willingness to learn
Insurance Licensed (LLQP) and CFP CSC CIM CPA CFA CLU as an asset or working towards such Designation Willingness to obtain LLQP license if not currently licensed
Strong communication skills oral and written
Professional motivated and able to work in a fast-paced dynamic environment Team centered driven and self motivated attitude Compensation commissions + marketing support + mentorship + coaching + networking avenues Take ad-vantage of this opportunity to work alongside some of the top minds in the industry and benefit from the structure support and resources necessary to push your success to the next level Please send a cover let-ter and your resume to talentpacificplacegroupcom with ldquoCareerrdquo in the subject line
We thank all applicants who apply but only those candidates selected for an interview will be contacted
If you know of anyone who maybe interested in a career in Financial Services please have them send in their resume for in interview talentpacificplacegroupcom
In the News at PPIS _________________________________
Keeping you informed
Welcome
At Pacific Place Insurance
Services we like to keep our
agents informed We hope
you find this update useful
Enjoy
April 7 Our update on COVID-19
(coronavirus)
British Columbia Driver Licence To help increase safety for both customers and employees ICBC has been working with the Ministries of Health and Citizens Services to develop on-line and phone-based service delivery extension options to reduce the need for BC residents to physically visit a driver li-censing office
BRITISH COLUMBIA DRIVER LICENCE (BCDL)
The following services are now available over the phone Please call us at 1-800-950-1498 or 250-978-8300 to
Renew an existing BCDL that is within 6 weeks of your card expiry date
Reinstate a BCDL that has been cancelled prohibited or suspended and is now eligible for a reinstatement
Issue a replacement BCDL
The driver licensing fee photo and signature (as appropriate) will not be collected at the time of your call
We will mail you a paper interim drivers licence that extends your drivers licence validity period for an additional 90 days A physical card will not be produced until you attend one of our driver licensing offices at which time the regular fees and signatory requirements will apply
These temporary procedures apply to driver licences that are expiring within six weeks or have not expired for more than three years
In the News at PPIS _________________________________
Keeping you informed
Welcome
At Pacific Place Insurance
Services we like to keep our
agents informed We hope
you find this update useful
Enjoy
Given that insurers rely on investments to supplement their underwriting in-come how big of a concern is the recent nosedive in stock markets
ldquoRight now from the standpoint of reduction in equity values the Canadian PampC segment as a whole can withstand thatrdquo Greg Williams senior director at AM Best Ratings Services said in a recent interview
It used to be that when interest rates were higher insurers could easily offset underwriting losses with investment income In general PampC insurersrsquo invest-ments are tied up in relatively safe investment options such as bonds Now however not only are interest rates at an all-time low but stock prices are also dropping
The SampPTSX Composite Index ndash at 17994 on Feb 20 ndash dropped 38 to 11222 on Mar 23 which was 12 days after the World Health Organization called COVID-19 a pandemic The same index opened Tuesday at 13916 so the SampPTSX Composite is still down nearly 23 from six weeks ago Mean-while the SampP 500 opened Tuesday at 2736 down about 20 from 3386 in late February
But stocks are only one type of egg in an insurance companyrsquos investment bas-ket Moreover AM Best suggests that some Canadian insurers could be more affected than others by declines in equity prices
ldquoThat is what we are looking atrdquo Williams told Canadian Underwriter ldquoAs rating analysts we are going through our portfolios identifying the companies that we think may not have as robust capitalization or may have an over-reliance on equity exposurerdquo
Oldwick NJ-based AM Best Company Inc which rates the financial health of individual insurers was asked by Canadian Underwriter to comment on the im-pact of the COVID-19 pandemic
Can Canadarsquos PampC industry withstand the 20 stock market drop
Fears over the COVID-19 pandemic and plummeting oil prices have caused mortgage rates to plummet to multi-year lows over the past couple of weeks
But now some lenders are actually starting to raise rates
Fixed rates on certain terms have been creeping back up while some of the big banks have been quietly cutting their dis-counts on prime rate (which affects floating rates)
Scotiabank for example raised its published 5-year closed variable rate 60 percentage points on Saturday from 345 to 405
A host of other lenders have also been slashing their discounts from prime by anywhere from 20 up to 75 basis points At one lender for example a new borrower could have obtained a high-ratio 5-year variable mortgage at Prime ndash 100 or 245 Today that same rate is now Prime ndash 025 or 320
So whatrsquos going on Fear has saturated the market to the extent that lenders are now concerned about liquidity and ris-ing defaults according to observers
ldquoI think if yoursquore a bank yoursquore scared of losses right nowrdquo Shawn Stillman founder of mortgageoutletca told CMT ldquoThe banks are in this to make money and if they donrsquot think that theyrsquore going to be able to make money because all of a sudden their default rate is going to go up then theyrsquore going to protect themselves by raising ratesrdquo
In addition to the potential for an increase in default rates Stillman says that with more people facing temporary layoffs due to the coronavirus more people will start drawing on their available credit
ldquoIf yoursquore a business and you have a line of credit yoursquore drawing on that line of credit If you have credit cards yoursquore maxing out those credit cards You are using your ability to borrow more money and it becomes a shock to the systemrdquo Stillman said Essentially the banks could face a growing run on available credit facilities which could challenge their ability to finance all of that credit
Thatrsquos one of the reasons why the Office of the Superintendent of Financial Institutions (OSFI) announced on Friday that it was lowering the capital requirements for banks which would free up an additional $300 billion of lending capacity
Despite the Bank of Canadarsquos emergency rate cut on Friday markets are still pricing in an additional 50-bps cut when the Bank meets next month That will bring Canadarsquos overnight lending rate down to 025
Knowing this banks are starting to increase the discounts from prime so that the economics of funding variable-rate mortgages continues to make sense
Why are mortgage
rates going up
How will COVID-19 affect the housing market
Economists and elected leaders agree that the COVID-19 pandemic will cause economic activity to slow which will likely impact the housing market
With that in mind the Bank of Canada recently lowered the overnight rate as a proactive measure to ease the negative impact of COVID-19 on the Canadian economy
Demand for homes last month saw significant year-over-year increases and preliminary reports from this month show a similar trend
In the US however about 16 per cent of Realtors nationwide reported re-duced buyer interest since the onset of COVID-19
Right now sales seem to be relatively unaffected by the virus but things are moving quite quickly and this trend might not continue
Home sales and prices What to expect
Home sales and prices will likely face declines in the spring and early summer with a recovery along with the economy in the second half of the year accord-ing to the latest projection from BC Real Estate Association (BCREA) Chief Economist Brendon Ogmundson
ldquoUnsurprisingly the results of our simulations show a steep decline in home sales in the second quarter of this year as economic activity becomes eerily quietrdquo said Ogmundson in the latest BCREA Market Intelligence Report
The provincial rental freeze evictions ban and what it means for you
The provincial government brought a new Rental Tenancy Order (RTO) into effect restricting rent increases and evictions during the COVID-19 pandemic
Herersquos what you need to know about these changes Eviction moratorium Landlords can no longer give a tenant a notice to end the tenancy except in situations where people or the rental unit are at significant risk However if a landlord gave a tenant a notice to end the tenancy before March 30 then the notice remains in effect subject to the dispute resolution process and an order of possession can still be granted If a seller and a tenant sign a Mutual Agreement to End a Tenancy and the tenant refuses to vacate the premises this will not be en-forceable until the emergency orders are lifted This may be complicated in cases where a tenant is under mandatory quarantine self-isolation or is in a medical facility In those cases itrsquos probably best to seek legal advice
Landlordrsquos right to enter rental unit A landlord can enter a rental unit for repairs or showings as long as the tenant consents Landlords must follow the standard procedure of requesting access at least 24 hours in advance noting the proposed date and time ndash and they must wait for the tenantrsquos consent Landlords can enter rental units without tenant consent if theres an emergency in relation to the COVID-19 pandemic and the entry is necessary to protect the health safety or welfare of the landlord the tenant or the other occupants
Rent freeze Rent increases set to occur while this order is in effect including previously announced rent increases set to take effect from March 30 onwards canrsquot take effect until after the state of emergency has ended An exception for a rent increase would be if one or more occu-pants are added to a unit and the tenancy agreement specifies how the rent varies with the number of occupants
Restricting access to common areas Landlords can reasonably restrict access to common areas to prevent the spread of COVID-19
Resources The provincial government created an FAQ on these rental changes Click here to read it LandlordBC also has an FAQ on the subject Click here to read it
17 Steps to Sell your Home in the COVID era
1 You meet with the agent in-person while practicing physical distancing or via Zoom to discuss listing the proper ty on the MLSreg System Once terms have been agreed upon we and sign the forms via Docusign to
initiate the contract
2 The online marketing of your home has become more important than ever before We set up professional photos a high-quality Virtual Tour and a professional Floor Plan so that the online consumer has a great vis-ual understanding of your home You post your new listing on your website and the MLS to begin promoting
it according to your marketing plan
3 Potential buyers and other members become aware of the listing and the virtual open house clicking on a recorded open house introductory video They can also view the virtual tour
4 We also do a livestream video showing on social media to further showcase your home That will be saved
on all platforms (website Instagram Facebook) for people to reference
5 A buyer likes the place and contacts the sellerrsquos (or their own) REALTORreg with questions
6 The interested buyer drives to the property and does a walk-around If the walk-around takes place on public property no further arrangements need to be made other than to give sellers a heads-up people will be standing or walking about the area If the selleroccupant permits the buyers could take a walk around
the property itself
7 This step is negotiable If the property is owner occupied or the tenants are amicable a private showing with masks hand sanitizers gloves and practicing social distancing can be done If the owner or tenants
donrsquot feel comfortable with this we proceed to 8
8 Interested buyer contacts the sellerrsquos Realtor or their own Realtor asking to write an offer (If the buyer wants to deal with the sellerrsquos Realtor theyrsquoll be unrepresented per Councilrsquos requirements)
9 The offer is drafted and is emailed to the buyer for review Upon approval the offer is sent to the sellers
Realtor
10 Usually therersquos a back and forth between the parties via their Realtors all done through the phone and or any other non-face-to-face means
11 Seller and buyer agree on a deal with executed copies sent to the buyer and seller via their Realtors
12 The deal usually includes the following subjects Subject to inspection (buyerhome inspectorappraiser
etc) with recommendations for different time slots to ensure physical distancing
13 Realtors discuss health and safety protocols documenting the partiesrsquo informed consent in their files We have a brokerage form that goes through the list of protocols
14 The Realtors arrange with a mind to informed consent the inspections incorporating robust physical
distancing and health risk-management practices
15 Once the inspections done and approved subjects are removed using Docusign and sent to the parties
16 The lawyersnotaries arrange for the closing following the directives of the Law SocietyBar Association and LTSA edicts dealing with in-personvirtual meeting requirements (eg signing and checking ID protocols)
17 Possession takes place with remote key pick-up arranged in advance again with physical distancing
kept in mind
Here are some ideas to keep everyone busy indoors
LEARN BUDGETING AND OTHER ADULTING SKILLS
This is an awesome time to sit down and teach your kids about the importance of a
budget and how to balance accounts While yoursquore at it look into some of the current
economic issues and discuss them with your teen It can be scary but understanding
why itrsquos all happening can help people come to terms with the issues our country and
the world are dealing with
LEARN A NEW INSTRUMENT
Have a dusty old guitar you said yoursquod learn to play but never did Still have that sax
from your high school days Maybe therersquos some DJ software on your computer If
not you can still shop online for instruments This is a great time to set aside just a half
-hour of practice a day and watch as the skill sets grow and expand their minds
NATURE WALKS
Go outside If yoursquore socially distancing you can still go on walks and hikes Itrsquos recom-
mended to keep 3-6 feet between people but therersquos plenty of room out there Go bird
watching and enjoy this spring weather If yoursquore self-isolating enjoy some time on the
patio or in your backyard if you have one
YARD WORK
lsquoTis the season As the snow melts itrsquos time to bring out the shovels to spread it out
clean up any garbage that got buried rake up the leaves and spruce up the lawn
Spring is a great time to learn just how much work goes into proper lawn maintenance
While staying at home and practicing safe social distancing are the best courses of action to combat the COVID-19 pandemic it doesnrsquot mean we have to miss out on cultural landmarks around the world and across Canada Thanks to technology and the Google Arts amp Culture Project many art galleries libraries zoos aquariums museums and more are available for you to explore and watch from your home Here are 5 Canadian attractions you can virtually visit right now
Vancouver Aquarium The Vancouver Aquarium also a centre for marine research has a live camera set up so you can see what the penguins sea otters jellyfish are up to Needless to say theyrsquore adorable and can be a little pick-me-up for the day
Vancouver Art Gallery The Vancouver Art Gallery founded in 1931 is one of the leading Canadian art museums The Gallery is dedicated to pushing the boundaries of the museum experience and to undertaking programs that explore the relationship between contemporary life and artistic creativity You can walk through the gal-lery as if you were there using Google Street View or their online exhibit featuring Douglas Coupland
Calgary Zoo Meet Calgary Zoorsquos two giant pandas Er Shun and Da Mao on their PandaCam Their live stream happens every day from 9AM to 6PM MT With 3 different camera angles you wonrsquot miss any action
Royal Ontario Museum The Royal Ontario Museum (ROM) is among the worldrsquos leading museums of natural history and world cultures Walk through the museum and explore the extraordinary experiences of science and civiliza-tion using Google Street View They also have other exhibits and collections for viewing online
Montreal Museum of Fine Arts The Montreal Museum of Fine Arts (MMFA) is offering a variety of programs that the public can access remotely to keep themselves entertained stimulated and inspired Every morning the MMFA will post the dayrsquos cultural offering on its Facebook and Instagram Yoursquoll discover works from its encyclopedic collection you might not have seen before podcasts videos quizzes and plenty of food for thought Learn about the fascinating lives of six individuals who lived in ancient Egypt through their audioguide for free on their mobile app Their Education and Art Therapy (EduArt) program offers you access to a multitude of inspiring resources and activities
5 Canadian Attractions You Can Virtually Visit
from the Comfort of Your Own Home
VancouvermdashHead office Surrey
102mdash1245 W Broadway Surrey Central Business Park
Vancouver BC V6H 1G7 100-7565 132nd Street
Tel 604-267-1833 Surrey BC V3W 1K5
Tel 778-945-9611
Burnaby Richmond
Metrotown Centre - Metrotower 1 Airport Executive Park
2129-4710 Kingsway 130-10271 Shellbridge Way
Burnaby BC V5H 4J5 Richmond BC V6X 2W8
Tel 778-945-6900 Tel 236-521-3799
PPG Locations
Pacific Place Property Management Ltd
Administration Roles and Responsibilities mdash May 1 2020
Wayne Yu Corporate Manager 604-267-1833 EXT 231
Yim Yu Account Manager 604-267-1833 EXT 231
Mimi Sum Operations Co-ordinator 604-267-1833 EXT 232
Pacific Place-Financial Services IncBridgeforce Pacific Place (Financial Services Division) Tel 604-267-1833
Hendry Liu General Manager EXT 235
Jim Lew Director of Business Development Tel 604-558-7610 or EXT 235
James Qiu Sales Manager Tel 236-521-3799
Mable Wong New Business Manulife LifeInv HR PPG Compliance Tel 604-558-7611 or EXT 251
Mimi Sum Manulife Inv Group Tel 604-558-7611 or EXT 232
Angel Li Policy Service Travel Insurance New business Equitable Life Tel 236-521-3795
Manulife investments Mkt materials (Rmd) or 604-558-7614
Elia Chan Contracting New Business BMO IA IA Excellence Group Tel 604-558-7608
Software updates
Winnie Chan Marketing Materials (Bby) Tel 604-558-7614
Evelyn Ye Commissions Tel 604-558-7614
Vicky Zhang Office Administrator (Surrey) Tel778-945-9611
Tiffany Tang New businessInvestments Assumption Canada Life CPP DFS Tel 604-558-7609
Empire Life Humania Ivari RBC SSQ Sunlife The Edge
Software updates on dropbox
Vancouver Burnaby Surrey Richmond
Pacific Place-Insurance Services Inc (General Insurance Division) Tel 604-267-1833
Kate Zhang House New Quote amp Endorsements Claims EXT 228
Angus Yiu ICBC CSR Systems Administrator EXT 223
Hendry Liu Condo Quotes EXT 239
Tiffany Yu Renewal Reminder and payments EXT 226
Yuki Li ICBC CSR ICBC Batching EXT 237
Hendry Liu Commercial Insurance EXT 235
James Qiu Commercial Insurance EXT 235
Lan Chen ICBC CSR EXT 223
Pacific Place-Arc Realty Ltd (Real Estate Division) Tel 604-267-1833
Lo-Ming Lee Managing Director EXT 233
Richard Lui Managing Broker EXT 233
Teresa Chiang Real Estate Conveyancer EXT 241
Shan Shan Chang Office Administrator (Rmd) 236-521-3799
Pacific Evergreen Realty Ltd (Real Estate Division) Tel 604-267-1833
David Yang Managing Partner Tel 604-250-3696
Lo-Ming Lee Managing Director EXT 233
Richard Lui Managing Broker EXT 233
Julia He Real Estate Conveyancer EXT 224
Yiyi An AdministratorReal Estate Conveyancer EXT 241
Sherry Yu Marketing Graphic Designer (PER) Tel 236-521-3799
Shan Shan Chang Office Administrator (Rmd) Tel 236-521-3799
Pacific Place Property Management Ltd (Property Management Division) Tel 236-521-3790
Jimmy Ng Managing Broker 778-788-0013
Khai Ho Property ManagerService Manager 778-953-6396
Sela Li Business Support Executive 236-521-3790
Lidiya Wang Office Administrator 236-521-3790
Julia Lian Office Administrator (part time) 236-521-3790
Pacific Place Property Management Ltd
Insurance Software - Current Versions
Company Software Name Version Release Date Download
Assumption Life LIA 104 Mar 2019 Download
BMO Insurance The Wave 420 Feb 2020 Download
Canada Life Concourse 42 Feb 2020 Download
Canada Protection Plan eAccess 55 Feb 2020 Website
Desjardins Insurance Online Illustrator 78 NA Website
The Edge Online Illustration NA NA Website
Empire Life Envision Plus 117 Feb 2020 Download
Equitable Life Sales Illustration 2020-1 Mar 2020 Download
Foresters Financial Sky 20178 Feb 2020 Download
Humania Assurance Illustration 20191 July 2019 Download
IA Financial Interface 89 Feb 2020 Download
IA Excellence Assure amp Go NA NA Website
Ivari Lifeview 1292 Feb 2020 Download
La Capital Illustration System 9110 July 2019 Download
Manulife Financial Diamond View 1607 April 2020 Download
RBC Insurance Illustrations 110 62B46 Jan 2020 Download
SSQ Illustration Software 90 Dec 2019 Download
Sun Life EOS 72 Apr 2020 Download
Illustrations 55 Jan 2020 Download
Online Illustrator NA NA Website
UV Insurance Illustration Software 21002 Feb 2020 Download
COVID-19 Response measures (March 18)
Working With You Through Uncertain Times
Update COVID 19 and the impact on Equitable Lifersquos
events and operations
COVID-19 BMO Insurance - Update
Important Message COVID-19 Updates
See the benefits for advisors
Personal Health amp Dental Plans
COVID-19 update
In times of uncertainty well make sure you
can support your clients
Wersquore open for business COVID-19 update
iA Financial Group | Important message
regarding COVID-19
Supporting you and your business during Covid-19
La Capitale We are there present and available
Keep your business moving during COVID-19
COVID-19 processes cancellations and precautions
Answers to your questions
COVID-19 Update for RBC Insurance Life and Health
Message from our CEO Jean-Franccedilois Chalifoux
The credit insurance rider now available at UL Mutual
ldquoQuote of the monthrdquo
Update Access to Federal COVID-19 Subsidies for Financial Advisors
Federal Subsidy Access for Self-Employed Advisors
Canada Emergency Wage Subsidy (CEWS)
Who qualifies If you have paid employees you may qualify for this 75 wage subsidy You must have
withstood a minimum 15 revenue decline in March andor a 30 revenue decline in April
and May If you meet the revenue decline threshold in March you automatically qualify for
April May would have to be reassessed How does it work To demonstrate threshold requirements you must choose one of the following methodolo-
gy options Option 1 You can compare your revenue for the month you wish to receive the subsidy
in with your revenue for the same month last year and show a 30 decrease for April and
May or a 15 decrease for March Option 2 You can compare your gross revenue for the month you wish to receive the
subsidy in with your average of gross revenue from January and February 2020 Once an option is chosen you must stick to that option and not change your meth-
odology
Learn More
Learn More
Canada Emergency Business Account (CEBA)
Who qualifies The government has addressed concerns from many industry associations by lowering
the payroll threshold from $50000 to $20000 If you are incorporated and pay your-
selves at least $20000 yearly you qualify for this subsidy How does it work Provided by participating financial institutions the program will run for three months and
provides a $40000 interest-free loan for a period of just over 2 years $10000 of that is forgivable if paid in full by the end of 2022
Canada Emergency Commercial Rent Assistance Program (CECRA)
This program is in development and the provinces must be engaged given they are
tasked with rental issues This program will provide federal assistance to alleviate a
large portion of commercial rental costs A portion of rental costs will have to be paid by
businesses
Federal Subsidy Access for All Employees (Including Commission-Based Advisors)
Canadian Emergency Response Benefit (CERB)
Who qualifies This subsidy provides access to anyone that has earned a minimum of $5000 of in-
come in 2019 This includes those that have been paying themselves via dividends or
earn their income via commission How it works Through this program you could earn a minimum of $1000 a month on top of any busi-
ness revenue that you have been earning during the COVID-19 pandemic
Learn More
Learn More
Pacific Place Financial Services Annual Conference
Qualification Period January 1 2020mdashDecember 31 2020
Travel Period 2021
Qualification 75000 FYC
Be part of this annual PPFS conference on us
This event is not to be missed
There is lotrsquos of time left to submit cases from all carriers
Check with Mable or Mimi to see how close you are to attend and
contest rules
Compliance Department
Pacific Place Financial ServicesBridgeforce Pacific Place
Your Privacy Policy Ensure Safekeeping of Client Personal
Information ndash Best Practices amp Compliance Tips
When collecting information from clients and prospects you must be prepared to explain the purposes for which you are collecting this information Client consent to an advisorrsquos collection and use of personal information is generally included within the Insurer application signed by the client This provides authorization to the advisor for this single purpose and to this single In-surer Where the advisor will retain ANY of this information collected in order to build a client file or to assist the client with future requirements consent should be obtained from the client in writing at all times It is a good business practice to provide information to a client or prospect about your own privacy practices Sample wording is provided in HUBLINK that you can use on your business letterhead to assist you in preparing documentation This information can be giv-en to the client at an initial meeting Accountability
You must take appropriate measures in your practice to ensure that information yoursquove col-lected is used for the purposes identified and that it is not used for another purpose or dis-closed to a third party without the clientrsquos or prospectrsquos consent except as may otherwise be allowed by law
You should only disclose personal information about your clients to another person or com-pany if you have the verbal or written consent of your client or if you are otherwise allowed to do so by law You can recommend other professionals or advisors to your clients if they ask you or if you believe they may benefit from such services You should never provide any client names or other information to third parties that may use it to market their services to your clients unless you have the clients consent
You must take appropriate precautions to safeguard client information from third parties who may have access to your premises ie security cleaning services and suppliers
More information on PIPEDA can be found at the Federal Privacy Commissionerrsquos website
Continue on next page
Physical Operational Safeguards
When destroying paper materials containing client or prospect personal information always shred the documents either by using your own shredder or subscribing to a shredding ser-vice
Information stored on CDs and diskettes should be deleted Ensure that all sensitive personal information is accessed through appropriate user ID and
password secured in locked rooms cabinets andor desk drawers when not actively in use and that access is appropriately restricted to those requiring access for the performance of their duties
Safeguard client information whether in your personal office car or other location Personal information should be removed from the advisorrsquos place of business only when necessary or required to appropriately service clients
Computers and PDAs should be locked to prevent access during all absences (lunch meetings evenings weekends illnesses and vacations)
Laptops should be securely anchored or stored in a locked cabinet or drawer (the key should be stored in a safe place away from laptop)
Use screen savers or other means to cover personal information on computer screens when others are in your office or work area
Other Operational Safeguards
You and your associates and staff should take appropriate measures to authenticate the identity of the person asking for confidential information before itrsquos released
Attach a disclaimer to all e-mail and FAX communications containing client personal infor-mation Example as follows ldquoThe contents of this communication including any attachment(s) are confidential and may be privileged If you are not the intended recipient (or are not receiving this communication on behalf of the intended recipient) please notify the sender immediately and delete or destroy this communication without reading it and without mak-ing forwarding or retaining any copy or record of it or its contents Thank yourdquo
Fax machines photocopiers printers etc should be located in areas where access is reason-ably limited
Never discuss clients in public places such as elevators cafeterias or restaurants Take precautions to avoid being overheard when discussing client or employee personal in-
formation on cellular phones These are excellent recommendations which can be incorporated into your Privacy Policy and
Procedures
Advisor Insurance amp Financial Services KEY RESPONSIBILITIES
You will be actively working to develop and grow your client base and providing solutions including Insurance Employee Benefits Retirement Planning andor Investments
Planning building and execution of a business sales plan
You are a true client relationship advisor who looks for opportunities to refer and receive referrals
You will participate with all the companyrsquos marketing activities and contribute your ideas towards their effectiveness and contributing towards their positive results
Building and growing your centers of influences
Keeping up to date with industry and regulatory trends and changes
Working with all lines of Pacific Place Financial Services Bridgeforce Pacific Place business offerings
DESIRED SKILLS amp EXPERIENCE
Minimum 3 years experience in a similar role and ready to take your career to the next step experienced with Insurance andor Investment Sales an asset but not mandatory
Strong listening skills and willingness to learn
Insurance Licensed (LLQP) and CFP CSC CIM CPA CFA CLU as an asset or working towards such Designation Willingness to obtain LLQP license if not currently licensed
Strong communication skills oral and written
Professional motivated and able to work in a fast-paced dynamic environment Team centered driven and self motivated attitude Compensation commissions + marketing support + mentorship + coaching + networking avenues Take ad-vantage of this opportunity to work alongside some of the top minds in the industry and benefit from the structure support and resources necessary to push your success to the next level Please send a cover let-ter and your resume to talentpacificplacegroupcom with ldquoCareerrdquo in the subject line
We thank all applicants who apply but only those candidates selected for an interview will be contacted
If you know of anyone who maybe interested in a career in Financial Services please have them send in their resume for in interview talentpacificplacegroupcom
In the News at PPIS _________________________________
Keeping you informed
Welcome
At Pacific Place Insurance
Services we like to keep our
agents informed We hope
you find this update useful
Enjoy
April 7 Our update on COVID-19
(coronavirus)
British Columbia Driver Licence To help increase safety for both customers and employees ICBC has been working with the Ministries of Health and Citizens Services to develop on-line and phone-based service delivery extension options to reduce the need for BC residents to physically visit a driver li-censing office
BRITISH COLUMBIA DRIVER LICENCE (BCDL)
The following services are now available over the phone Please call us at 1-800-950-1498 or 250-978-8300 to
Renew an existing BCDL that is within 6 weeks of your card expiry date
Reinstate a BCDL that has been cancelled prohibited or suspended and is now eligible for a reinstatement
Issue a replacement BCDL
The driver licensing fee photo and signature (as appropriate) will not be collected at the time of your call
We will mail you a paper interim drivers licence that extends your drivers licence validity period for an additional 90 days A physical card will not be produced until you attend one of our driver licensing offices at which time the regular fees and signatory requirements will apply
These temporary procedures apply to driver licences that are expiring within six weeks or have not expired for more than three years
In the News at PPIS _________________________________
Keeping you informed
Welcome
At Pacific Place Insurance
Services we like to keep our
agents informed We hope
you find this update useful
Enjoy
Given that insurers rely on investments to supplement their underwriting in-come how big of a concern is the recent nosedive in stock markets
ldquoRight now from the standpoint of reduction in equity values the Canadian PampC segment as a whole can withstand thatrdquo Greg Williams senior director at AM Best Ratings Services said in a recent interview
It used to be that when interest rates were higher insurers could easily offset underwriting losses with investment income In general PampC insurersrsquo invest-ments are tied up in relatively safe investment options such as bonds Now however not only are interest rates at an all-time low but stock prices are also dropping
The SampPTSX Composite Index ndash at 17994 on Feb 20 ndash dropped 38 to 11222 on Mar 23 which was 12 days after the World Health Organization called COVID-19 a pandemic The same index opened Tuesday at 13916 so the SampPTSX Composite is still down nearly 23 from six weeks ago Mean-while the SampP 500 opened Tuesday at 2736 down about 20 from 3386 in late February
But stocks are only one type of egg in an insurance companyrsquos investment bas-ket Moreover AM Best suggests that some Canadian insurers could be more affected than others by declines in equity prices
ldquoThat is what we are looking atrdquo Williams told Canadian Underwriter ldquoAs rating analysts we are going through our portfolios identifying the companies that we think may not have as robust capitalization or may have an over-reliance on equity exposurerdquo
Oldwick NJ-based AM Best Company Inc which rates the financial health of individual insurers was asked by Canadian Underwriter to comment on the im-pact of the COVID-19 pandemic
Can Canadarsquos PampC industry withstand the 20 stock market drop
Fears over the COVID-19 pandemic and plummeting oil prices have caused mortgage rates to plummet to multi-year lows over the past couple of weeks
But now some lenders are actually starting to raise rates
Fixed rates on certain terms have been creeping back up while some of the big banks have been quietly cutting their dis-counts on prime rate (which affects floating rates)
Scotiabank for example raised its published 5-year closed variable rate 60 percentage points on Saturday from 345 to 405
A host of other lenders have also been slashing their discounts from prime by anywhere from 20 up to 75 basis points At one lender for example a new borrower could have obtained a high-ratio 5-year variable mortgage at Prime ndash 100 or 245 Today that same rate is now Prime ndash 025 or 320
So whatrsquos going on Fear has saturated the market to the extent that lenders are now concerned about liquidity and ris-ing defaults according to observers
ldquoI think if yoursquore a bank yoursquore scared of losses right nowrdquo Shawn Stillman founder of mortgageoutletca told CMT ldquoThe banks are in this to make money and if they donrsquot think that theyrsquore going to be able to make money because all of a sudden their default rate is going to go up then theyrsquore going to protect themselves by raising ratesrdquo
In addition to the potential for an increase in default rates Stillman says that with more people facing temporary layoffs due to the coronavirus more people will start drawing on their available credit
ldquoIf yoursquore a business and you have a line of credit yoursquore drawing on that line of credit If you have credit cards yoursquore maxing out those credit cards You are using your ability to borrow more money and it becomes a shock to the systemrdquo Stillman said Essentially the banks could face a growing run on available credit facilities which could challenge their ability to finance all of that credit
Thatrsquos one of the reasons why the Office of the Superintendent of Financial Institutions (OSFI) announced on Friday that it was lowering the capital requirements for banks which would free up an additional $300 billion of lending capacity
Despite the Bank of Canadarsquos emergency rate cut on Friday markets are still pricing in an additional 50-bps cut when the Bank meets next month That will bring Canadarsquos overnight lending rate down to 025
Knowing this banks are starting to increase the discounts from prime so that the economics of funding variable-rate mortgages continues to make sense
Why are mortgage
rates going up
How will COVID-19 affect the housing market
Economists and elected leaders agree that the COVID-19 pandemic will cause economic activity to slow which will likely impact the housing market
With that in mind the Bank of Canada recently lowered the overnight rate as a proactive measure to ease the negative impact of COVID-19 on the Canadian economy
Demand for homes last month saw significant year-over-year increases and preliminary reports from this month show a similar trend
In the US however about 16 per cent of Realtors nationwide reported re-duced buyer interest since the onset of COVID-19
Right now sales seem to be relatively unaffected by the virus but things are moving quite quickly and this trend might not continue
Home sales and prices What to expect
Home sales and prices will likely face declines in the spring and early summer with a recovery along with the economy in the second half of the year accord-ing to the latest projection from BC Real Estate Association (BCREA) Chief Economist Brendon Ogmundson
ldquoUnsurprisingly the results of our simulations show a steep decline in home sales in the second quarter of this year as economic activity becomes eerily quietrdquo said Ogmundson in the latest BCREA Market Intelligence Report
The provincial rental freeze evictions ban and what it means for you
The provincial government brought a new Rental Tenancy Order (RTO) into effect restricting rent increases and evictions during the COVID-19 pandemic
Herersquos what you need to know about these changes Eviction moratorium Landlords can no longer give a tenant a notice to end the tenancy except in situations where people or the rental unit are at significant risk However if a landlord gave a tenant a notice to end the tenancy before March 30 then the notice remains in effect subject to the dispute resolution process and an order of possession can still be granted If a seller and a tenant sign a Mutual Agreement to End a Tenancy and the tenant refuses to vacate the premises this will not be en-forceable until the emergency orders are lifted This may be complicated in cases where a tenant is under mandatory quarantine self-isolation or is in a medical facility In those cases itrsquos probably best to seek legal advice
Landlordrsquos right to enter rental unit A landlord can enter a rental unit for repairs or showings as long as the tenant consents Landlords must follow the standard procedure of requesting access at least 24 hours in advance noting the proposed date and time ndash and they must wait for the tenantrsquos consent Landlords can enter rental units without tenant consent if theres an emergency in relation to the COVID-19 pandemic and the entry is necessary to protect the health safety or welfare of the landlord the tenant or the other occupants
Rent freeze Rent increases set to occur while this order is in effect including previously announced rent increases set to take effect from March 30 onwards canrsquot take effect until after the state of emergency has ended An exception for a rent increase would be if one or more occu-pants are added to a unit and the tenancy agreement specifies how the rent varies with the number of occupants
Restricting access to common areas Landlords can reasonably restrict access to common areas to prevent the spread of COVID-19
Resources The provincial government created an FAQ on these rental changes Click here to read it LandlordBC also has an FAQ on the subject Click here to read it
17 Steps to Sell your Home in the COVID era
1 You meet with the agent in-person while practicing physical distancing or via Zoom to discuss listing the proper ty on the MLSreg System Once terms have been agreed upon we and sign the forms via Docusign to
initiate the contract
2 The online marketing of your home has become more important than ever before We set up professional photos a high-quality Virtual Tour and a professional Floor Plan so that the online consumer has a great vis-ual understanding of your home You post your new listing on your website and the MLS to begin promoting
it according to your marketing plan
3 Potential buyers and other members become aware of the listing and the virtual open house clicking on a recorded open house introductory video They can also view the virtual tour
4 We also do a livestream video showing on social media to further showcase your home That will be saved
on all platforms (website Instagram Facebook) for people to reference
5 A buyer likes the place and contacts the sellerrsquos (or their own) REALTORreg with questions
6 The interested buyer drives to the property and does a walk-around If the walk-around takes place on public property no further arrangements need to be made other than to give sellers a heads-up people will be standing or walking about the area If the selleroccupant permits the buyers could take a walk around
the property itself
7 This step is negotiable If the property is owner occupied or the tenants are amicable a private showing with masks hand sanitizers gloves and practicing social distancing can be done If the owner or tenants
donrsquot feel comfortable with this we proceed to 8
8 Interested buyer contacts the sellerrsquos Realtor or their own Realtor asking to write an offer (If the buyer wants to deal with the sellerrsquos Realtor theyrsquoll be unrepresented per Councilrsquos requirements)
9 The offer is drafted and is emailed to the buyer for review Upon approval the offer is sent to the sellers
Realtor
10 Usually therersquos a back and forth between the parties via their Realtors all done through the phone and or any other non-face-to-face means
11 Seller and buyer agree on a deal with executed copies sent to the buyer and seller via their Realtors
12 The deal usually includes the following subjects Subject to inspection (buyerhome inspectorappraiser
etc) with recommendations for different time slots to ensure physical distancing
13 Realtors discuss health and safety protocols documenting the partiesrsquo informed consent in their files We have a brokerage form that goes through the list of protocols
14 The Realtors arrange with a mind to informed consent the inspections incorporating robust physical
distancing and health risk-management practices
15 Once the inspections done and approved subjects are removed using Docusign and sent to the parties
16 The lawyersnotaries arrange for the closing following the directives of the Law SocietyBar Association and LTSA edicts dealing with in-personvirtual meeting requirements (eg signing and checking ID protocols)
17 Possession takes place with remote key pick-up arranged in advance again with physical distancing
kept in mind
While staying at home and practicing safe social distancing are the best courses of action to combat the COVID-19 pandemic it doesnrsquot mean we have to miss out on cultural landmarks around the world and across Canada Thanks to technology and the Google Arts amp Culture Project many art galleries libraries zoos aquariums museums and more are available for you to explore and watch from your home Here are 5 Canadian attractions you can virtually visit right now
Vancouver Aquarium The Vancouver Aquarium also a centre for marine research has a live camera set up so you can see what the penguins sea otters jellyfish are up to Needless to say theyrsquore adorable and can be a little pick-me-up for the day
Vancouver Art Gallery The Vancouver Art Gallery founded in 1931 is one of the leading Canadian art museums The Gallery is dedicated to pushing the boundaries of the museum experience and to undertaking programs that explore the relationship between contemporary life and artistic creativity You can walk through the gal-lery as if you were there using Google Street View or their online exhibit featuring Douglas Coupland
Calgary Zoo Meet Calgary Zoorsquos two giant pandas Er Shun and Da Mao on their PandaCam Their live stream happens every day from 9AM to 6PM MT With 3 different camera angles you wonrsquot miss any action
Royal Ontario Museum The Royal Ontario Museum (ROM) is among the worldrsquos leading museums of natural history and world cultures Walk through the museum and explore the extraordinary experiences of science and civiliza-tion using Google Street View They also have other exhibits and collections for viewing online
Montreal Museum of Fine Arts The Montreal Museum of Fine Arts (MMFA) is offering a variety of programs that the public can access remotely to keep themselves entertained stimulated and inspired Every morning the MMFA will post the dayrsquos cultural offering on its Facebook and Instagram Yoursquoll discover works from its encyclopedic collection you might not have seen before podcasts videos quizzes and plenty of food for thought Learn about the fascinating lives of six individuals who lived in ancient Egypt through their audioguide for free on their mobile app Their Education and Art Therapy (EduArt) program offers you access to a multitude of inspiring resources and activities
5 Canadian Attractions You Can Virtually Visit
from the Comfort of Your Own Home
VancouvermdashHead office Surrey
102mdash1245 W Broadway Surrey Central Business Park
Vancouver BC V6H 1G7 100-7565 132nd Street
Tel 604-267-1833 Surrey BC V3W 1K5
Tel 778-945-9611
Burnaby Richmond
Metrotown Centre - Metrotower 1 Airport Executive Park
2129-4710 Kingsway 130-10271 Shellbridge Way
Burnaby BC V5H 4J5 Richmond BC V6X 2W8
Tel 778-945-6900 Tel 236-521-3799
PPG Locations
Pacific Place Property Management Ltd
Administration Roles and Responsibilities mdash May 1 2020
Wayne Yu Corporate Manager 604-267-1833 EXT 231
Yim Yu Account Manager 604-267-1833 EXT 231
Mimi Sum Operations Co-ordinator 604-267-1833 EXT 232
Pacific Place-Financial Services IncBridgeforce Pacific Place (Financial Services Division) Tel 604-267-1833
Hendry Liu General Manager EXT 235
Jim Lew Director of Business Development Tel 604-558-7610 or EXT 235
James Qiu Sales Manager Tel 236-521-3799
Mable Wong New Business Manulife LifeInv HR PPG Compliance Tel 604-558-7611 or EXT 251
Mimi Sum Manulife Inv Group Tel 604-558-7611 or EXT 232
Angel Li Policy Service Travel Insurance New business Equitable Life Tel 236-521-3795
Manulife investments Mkt materials (Rmd) or 604-558-7614
Elia Chan Contracting New Business BMO IA IA Excellence Group Tel 604-558-7608
Software updates
Winnie Chan Marketing Materials (Bby) Tel 604-558-7614
Evelyn Ye Commissions Tel 604-558-7614
Vicky Zhang Office Administrator (Surrey) Tel778-945-9611
Tiffany Tang New businessInvestments Assumption Canada Life CPP DFS Tel 604-558-7609
Empire Life Humania Ivari RBC SSQ Sunlife The Edge
Software updates on dropbox
Vancouver Burnaby Surrey Richmond
Pacific Place-Insurance Services Inc (General Insurance Division) Tel 604-267-1833
Kate Zhang House New Quote amp Endorsements Claims EXT 228
Angus Yiu ICBC CSR Systems Administrator EXT 223
Hendry Liu Condo Quotes EXT 239
Tiffany Yu Renewal Reminder and payments EXT 226
Yuki Li ICBC CSR ICBC Batching EXT 237
Hendry Liu Commercial Insurance EXT 235
James Qiu Commercial Insurance EXT 235
Lan Chen ICBC CSR EXT 223
Pacific Place-Arc Realty Ltd (Real Estate Division) Tel 604-267-1833
Lo-Ming Lee Managing Director EXT 233
Richard Lui Managing Broker EXT 233
Teresa Chiang Real Estate Conveyancer EXT 241
Shan Shan Chang Office Administrator (Rmd) 236-521-3799
Pacific Evergreen Realty Ltd (Real Estate Division) Tel 604-267-1833
David Yang Managing Partner Tel 604-250-3696
Lo-Ming Lee Managing Director EXT 233
Richard Lui Managing Broker EXT 233
Julia He Real Estate Conveyancer EXT 224
Yiyi An AdministratorReal Estate Conveyancer EXT 241
Sherry Yu Marketing Graphic Designer (PER) Tel 236-521-3799
Shan Shan Chang Office Administrator (Rmd) Tel 236-521-3799
Pacific Place Property Management Ltd (Property Management Division) Tel 236-521-3790
Jimmy Ng Managing Broker 778-788-0013
Khai Ho Property ManagerService Manager 778-953-6396
Sela Li Business Support Executive 236-521-3790
Lidiya Wang Office Administrator 236-521-3790
Julia Lian Office Administrator (part time) 236-521-3790
Pacific Place Property Management Ltd
Insurance Software - Current Versions
Company Software Name Version Release Date Download
Assumption Life LIA 104 Mar 2019 Download
BMO Insurance The Wave 420 Feb 2020 Download
Canada Life Concourse 42 Feb 2020 Download
Canada Protection Plan eAccess 55 Feb 2020 Website
Desjardins Insurance Online Illustrator 78 NA Website
The Edge Online Illustration NA NA Website
Empire Life Envision Plus 117 Feb 2020 Download
Equitable Life Sales Illustration 2020-1 Mar 2020 Download
Foresters Financial Sky 20178 Feb 2020 Download
Humania Assurance Illustration 20191 July 2019 Download
IA Financial Interface 89 Feb 2020 Download
IA Excellence Assure amp Go NA NA Website
Ivari Lifeview 1292 Feb 2020 Download
La Capital Illustration System 9110 July 2019 Download
Manulife Financial Diamond View 1607 April 2020 Download
RBC Insurance Illustrations 110 62B46 Jan 2020 Download
SSQ Illustration Software 90 Dec 2019 Download
Sun Life EOS 72 Apr 2020 Download
Illustrations 55 Jan 2020 Download
Online Illustrator NA NA Website
UV Insurance Illustration Software 21002 Feb 2020 Download
COVID-19 Response measures (March 18)
Working With You Through Uncertain Times
Update COVID 19 and the impact on Equitable Lifersquos
events and operations
COVID-19 BMO Insurance - Update
Important Message COVID-19 Updates
See the benefits for advisors
Personal Health amp Dental Plans
COVID-19 update
In times of uncertainty well make sure you
can support your clients
Wersquore open for business COVID-19 update
iA Financial Group | Important message
regarding COVID-19
Supporting you and your business during Covid-19
La Capitale We are there present and available
Keep your business moving during COVID-19
COVID-19 processes cancellations and precautions
Answers to your questions
COVID-19 Update for RBC Insurance Life and Health
Message from our CEO Jean-Franccedilois Chalifoux
The credit insurance rider now available at UL Mutual
ldquoQuote of the monthrdquo
Update Access to Federal COVID-19 Subsidies for Financial Advisors
Federal Subsidy Access for Self-Employed Advisors
Canada Emergency Wage Subsidy (CEWS)
Who qualifies If you have paid employees you may qualify for this 75 wage subsidy You must have
withstood a minimum 15 revenue decline in March andor a 30 revenue decline in April
and May If you meet the revenue decline threshold in March you automatically qualify for
April May would have to be reassessed How does it work To demonstrate threshold requirements you must choose one of the following methodolo-
gy options Option 1 You can compare your revenue for the month you wish to receive the subsidy
in with your revenue for the same month last year and show a 30 decrease for April and
May or a 15 decrease for March Option 2 You can compare your gross revenue for the month you wish to receive the
subsidy in with your average of gross revenue from January and February 2020 Once an option is chosen you must stick to that option and not change your meth-
odology
Learn More
Learn More
Canada Emergency Business Account (CEBA)
Who qualifies The government has addressed concerns from many industry associations by lowering
the payroll threshold from $50000 to $20000 If you are incorporated and pay your-
selves at least $20000 yearly you qualify for this subsidy How does it work Provided by participating financial institutions the program will run for three months and
provides a $40000 interest-free loan for a period of just over 2 years $10000 of that is forgivable if paid in full by the end of 2022
Canada Emergency Commercial Rent Assistance Program (CECRA)
This program is in development and the provinces must be engaged given they are
tasked with rental issues This program will provide federal assistance to alleviate a
large portion of commercial rental costs A portion of rental costs will have to be paid by
businesses
Federal Subsidy Access for All Employees (Including Commission-Based Advisors)
Canadian Emergency Response Benefit (CERB)
Who qualifies This subsidy provides access to anyone that has earned a minimum of $5000 of in-
come in 2019 This includes those that have been paying themselves via dividends or
earn their income via commission How it works Through this program you could earn a minimum of $1000 a month on top of any busi-
ness revenue that you have been earning during the COVID-19 pandemic
Learn More
Learn More
Pacific Place Financial Services Annual Conference
Qualification Period January 1 2020mdashDecember 31 2020
Travel Period 2021
Qualification 75000 FYC
Be part of this annual PPFS conference on us
This event is not to be missed
There is lotrsquos of time left to submit cases from all carriers
Check with Mable or Mimi to see how close you are to attend and
contest rules
Compliance Department
Pacific Place Financial ServicesBridgeforce Pacific Place
Your Privacy Policy Ensure Safekeeping of Client Personal
Information ndash Best Practices amp Compliance Tips
When collecting information from clients and prospects you must be prepared to explain the purposes for which you are collecting this information Client consent to an advisorrsquos collection and use of personal information is generally included within the Insurer application signed by the client This provides authorization to the advisor for this single purpose and to this single In-surer Where the advisor will retain ANY of this information collected in order to build a client file or to assist the client with future requirements consent should be obtained from the client in writing at all times It is a good business practice to provide information to a client or prospect about your own privacy practices Sample wording is provided in HUBLINK that you can use on your business letterhead to assist you in preparing documentation This information can be giv-en to the client at an initial meeting Accountability
You must take appropriate measures in your practice to ensure that information yoursquove col-lected is used for the purposes identified and that it is not used for another purpose or dis-closed to a third party without the clientrsquos or prospectrsquos consent except as may otherwise be allowed by law
You should only disclose personal information about your clients to another person or com-pany if you have the verbal or written consent of your client or if you are otherwise allowed to do so by law You can recommend other professionals or advisors to your clients if they ask you or if you believe they may benefit from such services You should never provide any client names or other information to third parties that may use it to market their services to your clients unless you have the clients consent
You must take appropriate precautions to safeguard client information from third parties who may have access to your premises ie security cleaning services and suppliers
More information on PIPEDA can be found at the Federal Privacy Commissionerrsquos website
Continue on next page
Physical Operational Safeguards
When destroying paper materials containing client or prospect personal information always shred the documents either by using your own shredder or subscribing to a shredding ser-vice
Information stored on CDs and diskettes should be deleted Ensure that all sensitive personal information is accessed through appropriate user ID and
password secured in locked rooms cabinets andor desk drawers when not actively in use and that access is appropriately restricted to those requiring access for the performance of their duties
Safeguard client information whether in your personal office car or other location Personal information should be removed from the advisorrsquos place of business only when necessary or required to appropriately service clients
Computers and PDAs should be locked to prevent access during all absences (lunch meetings evenings weekends illnesses and vacations)
Laptops should be securely anchored or stored in a locked cabinet or drawer (the key should be stored in a safe place away from laptop)
Use screen savers or other means to cover personal information on computer screens when others are in your office or work area
Other Operational Safeguards
You and your associates and staff should take appropriate measures to authenticate the identity of the person asking for confidential information before itrsquos released
Attach a disclaimer to all e-mail and FAX communications containing client personal infor-mation Example as follows ldquoThe contents of this communication including any attachment(s) are confidential and may be privileged If you are not the intended recipient (or are not receiving this communication on behalf of the intended recipient) please notify the sender immediately and delete or destroy this communication without reading it and without mak-ing forwarding or retaining any copy or record of it or its contents Thank yourdquo
Fax machines photocopiers printers etc should be located in areas where access is reason-ably limited
Never discuss clients in public places such as elevators cafeterias or restaurants Take precautions to avoid being overheard when discussing client or employee personal in-
formation on cellular phones These are excellent recommendations which can be incorporated into your Privacy Policy and
Procedures
Advisor Insurance amp Financial Services KEY RESPONSIBILITIES
You will be actively working to develop and grow your client base and providing solutions including Insurance Employee Benefits Retirement Planning andor Investments
Planning building and execution of a business sales plan
You are a true client relationship advisor who looks for opportunities to refer and receive referrals
You will participate with all the companyrsquos marketing activities and contribute your ideas towards their effectiveness and contributing towards their positive results
Building and growing your centers of influences
Keeping up to date with industry and regulatory trends and changes
Working with all lines of Pacific Place Financial Services Bridgeforce Pacific Place business offerings
DESIRED SKILLS amp EXPERIENCE
Minimum 3 years experience in a similar role and ready to take your career to the next step experienced with Insurance andor Investment Sales an asset but not mandatory
Strong listening skills and willingness to learn
Insurance Licensed (LLQP) and CFP CSC CIM CPA CFA CLU as an asset or working towards such Designation Willingness to obtain LLQP license if not currently licensed
Strong communication skills oral and written
Professional motivated and able to work in a fast-paced dynamic environment Team centered driven and self motivated attitude Compensation commissions + marketing support + mentorship + coaching + networking avenues Take ad-vantage of this opportunity to work alongside some of the top minds in the industry and benefit from the structure support and resources necessary to push your success to the next level Please send a cover let-ter and your resume to talentpacificplacegroupcom with ldquoCareerrdquo in the subject line
We thank all applicants who apply but only those candidates selected for an interview will be contacted
If you know of anyone who maybe interested in a career in Financial Services please have them send in their resume for in interview talentpacificplacegroupcom
In the News at PPIS _________________________________
Keeping you informed
Welcome
At Pacific Place Insurance
Services we like to keep our
agents informed We hope
you find this update useful
Enjoy
April 7 Our update on COVID-19
(coronavirus)
British Columbia Driver Licence To help increase safety for both customers and employees ICBC has been working with the Ministries of Health and Citizens Services to develop on-line and phone-based service delivery extension options to reduce the need for BC residents to physically visit a driver li-censing office
BRITISH COLUMBIA DRIVER LICENCE (BCDL)
The following services are now available over the phone Please call us at 1-800-950-1498 or 250-978-8300 to
Renew an existing BCDL that is within 6 weeks of your card expiry date
Reinstate a BCDL that has been cancelled prohibited or suspended and is now eligible for a reinstatement
Issue a replacement BCDL
The driver licensing fee photo and signature (as appropriate) will not be collected at the time of your call
We will mail you a paper interim drivers licence that extends your drivers licence validity period for an additional 90 days A physical card will not be produced until you attend one of our driver licensing offices at which time the regular fees and signatory requirements will apply
These temporary procedures apply to driver licences that are expiring within six weeks or have not expired for more than three years
In the News at PPIS _________________________________
Keeping you informed
Welcome
At Pacific Place Insurance
Services we like to keep our
agents informed We hope
you find this update useful
Enjoy
Given that insurers rely on investments to supplement their underwriting in-come how big of a concern is the recent nosedive in stock markets
ldquoRight now from the standpoint of reduction in equity values the Canadian PampC segment as a whole can withstand thatrdquo Greg Williams senior director at AM Best Ratings Services said in a recent interview
It used to be that when interest rates were higher insurers could easily offset underwriting losses with investment income In general PampC insurersrsquo invest-ments are tied up in relatively safe investment options such as bonds Now however not only are interest rates at an all-time low but stock prices are also dropping
The SampPTSX Composite Index ndash at 17994 on Feb 20 ndash dropped 38 to 11222 on Mar 23 which was 12 days after the World Health Organization called COVID-19 a pandemic The same index opened Tuesday at 13916 so the SampPTSX Composite is still down nearly 23 from six weeks ago Mean-while the SampP 500 opened Tuesday at 2736 down about 20 from 3386 in late February
But stocks are only one type of egg in an insurance companyrsquos investment bas-ket Moreover AM Best suggests that some Canadian insurers could be more affected than others by declines in equity prices
ldquoThat is what we are looking atrdquo Williams told Canadian Underwriter ldquoAs rating analysts we are going through our portfolios identifying the companies that we think may not have as robust capitalization or may have an over-reliance on equity exposurerdquo
Oldwick NJ-based AM Best Company Inc which rates the financial health of individual insurers was asked by Canadian Underwriter to comment on the im-pact of the COVID-19 pandemic
Can Canadarsquos PampC industry withstand the 20 stock market drop
Fears over the COVID-19 pandemic and plummeting oil prices have caused mortgage rates to plummet to multi-year lows over the past couple of weeks
But now some lenders are actually starting to raise rates
Fixed rates on certain terms have been creeping back up while some of the big banks have been quietly cutting their dis-counts on prime rate (which affects floating rates)
Scotiabank for example raised its published 5-year closed variable rate 60 percentage points on Saturday from 345 to 405
A host of other lenders have also been slashing their discounts from prime by anywhere from 20 up to 75 basis points At one lender for example a new borrower could have obtained a high-ratio 5-year variable mortgage at Prime ndash 100 or 245 Today that same rate is now Prime ndash 025 or 320
So whatrsquos going on Fear has saturated the market to the extent that lenders are now concerned about liquidity and ris-ing defaults according to observers
ldquoI think if yoursquore a bank yoursquore scared of losses right nowrdquo Shawn Stillman founder of mortgageoutletca told CMT ldquoThe banks are in this to make money and if they donrsquot think that theyrsquore going to be able to make money because all of a sudden their default rate is going to go up then theyrsquore going to protect themselves by raising ratesrdquo
In addition to the potential for an increase in default rates Stillman says that with more people facing temporary layoffs due to the coronavirus more people will start drawing on their available credit
ldquoIf yoursquore a business and you have a line of credit yoursquore drawing on that line of credit If you have credit cards yoursquore maxing out those credit cards You are using your ability to borrow more money and it becomes a shock to the systemrdquo Stillman said Essentially the banks could face a growing run on available credit facilities which could challenge their ability to finance all of that credit
Thatrsquos one of the reasons why the Office of the Superintendent of Financial Institutions (OSFI) announced on Friday that it was lowering the capital requirements for banks which would free up an additional $300 billion of lending capacity
Despite the Bank of Canadarsquos emergency rate cut on Friday markets are still pricing in an additional 50-bps cut when the Bank meets next month That will bring Canadarsquos overnight lending rate down to 025
Knowing this banks are starting to increase the discounts from prime so that the economics of funding variable-rate mortgages continues to make sense
Why are mortgage
rates going up
How will COVID-19 affect the housing market
Economists and elected leaders agree that the COVID-19 pandemic will cause economic activity to slow which will likely impact the housing market
With that in mind the Bank of Canada recently lowered the overnight rate as a proactive measure to ease the negative impact of COVID-19 on the Canadian economy
Demand for homes last month saw significant year-over-year increases and preliminary reports from this month show a similar trend
In the US however about 16 per cent of Realtors nationwide reported re-duced buyer interest since the onset of COVID-19
Right now sales seem to be relatively unaffected by the virus but things are moving quite quickly and this trend might not continue
Home sales and prices What to expect
Home sales and prices will likely face declines in the spring and early summer with a recovery along with the economy in the second half of the year accord-ing to the latest projection from BC Real Estate Association (BCREA) Chief Economist Brendon Ogmundson
ldquoUnsurprisingly the results of our simulations show a steep decline in home sales in the second quarter of this year as economic activity becomes eerily quietrdquo said Ogmundson in the latest BCREA Market Intelligence Report
The provincial rental freeze evictions ban and what it means for you
The provincial government brought a new Rental Tenancy Order (RTO) into effect restricting rent increases and evictions during the COVID-19 pandemic
Herersquos what you need to know about these changes Eviction moratorium Landlords can no longer give a tenant a notice to end the tenancy except in situations where people or the rental unit are at significant risk However if a landlord gave a tenant a notice to end the tenancy before March 30 then the notice remains in effect subject to the dispute resolution process and an order of possession can still be granted If a seller and a tenant sign a Mutual Agreement to End a Tenancy and the tenant refuses to vacate the premises this will not be en-forceable until the emergency orders are lifted This may be complicated in cases where a tenant is under mandatory quarantine self-isolation or is in a medical facility In those cases itrsquos probably best to seek legal advice
Landlordrsquos right to enter rental unit A landlord can enter a rental unit for repairs or showings as long as the tenant consents Landlords must follow the standard procedure of requesting access at least 24 hours in advance noting the proposed date and time ndash and they must wait for the tenantrsquos consent Landlords can enter rental units without tenant consent if theres an emergency in relation to the COVID-19 pandemic and the entry is necessary to protect the health safety or welfare of the landlord the tenant or the other occupants
Rent freeze Rent increases set to occur while this order is in effect including previously announced rent increases set to take effect from March 30 onwards canrsquot take effect until after the state of emergency has ended An exception for a rent increase would be if one or more occu-pants are added to a unit and the tenancy agreement specifies how the rent varies with the number of occupants
Restricting access to common areas Landlords can reasonably restrict access to common areas to prevent the spread of COVID-19
Resources The provincial government created an FAQ on these rental changes Click here to read it LandlordBC also has an FAQ on the subject Click here to read it
17 Steps to Sell your Home in the COVID era
1 You meet with the agent in-person while practicing physical distancing or via Zoom to discuss listing the proper ty on the MLSreg System Once terms have been agreed upon we and sign the forms via Docusign to
initiate the contract
2 The online marketing of your home has become more important than ever before We set up professional photos a high-quality Virtual Tour and a professional Floor Plan so that the online consumer has a great vis-ual understanding of your home You post your new listing on your website and the MLS to begin promoting
it according to your marketing plan
3 Potential buyers and other members become aware of the listing and the virtual open house clicking on a recorded open house introductory video They can also view the virtual tour
4 We also do a livestream video showing on social media to further showcase your home That will be saved
on all platforms (website Instagram Facebook) for people to reference
5 A buyer likes the place and contacts the sellerrsquos (or their own) REALTORreg with questions
6 The interested buyer drives to the property and does a walk-around If the walk-around takes place on public property no further arrangements need to be made other than to give sellers a heads-up people will be standing or walking about the area If the selleroccupant permits the buyers could take a walk around
the property itself
7 This step is negotiable If the property is owner occupied or the tenants are amicable a private showing with masks hand sanitizers gloves and practicing social distancing can be done If the owner or tenants
donrsquot feel comfortable with this we proceed to 8
8 Interested buyer contacts the sellerrsquos Realtor or their own Realtor asking to write an offer (If the buyer wants to deal with the sellerrsquos Realtor theyrsquoll be unrepresented per Councilrsquos requirements)
9 The offer is drafted and is emailed to the buyer for review Upon approval the offer is sent to the sellers
Realtor
10 Usually therersquos a back and forth between the parties via their Realtors all done through the phone and or any other non-face-to-face means
11 Seller and buyer agree on a deal with executed copies sent to the buyer and seller via their Realtors
12 The deal usually includes the following subjects Subject to inspection (buyerhome inspectorappraiser
etc) with recommendations for different time slots to ensure physical distancing
13 Realtors discuss health and safety protocols documenting the partiesrsquo informed consent in their files We have a brokerage form that goes through the list of protocols
14 The Realtors arrange with a mind to informed consent the inspections incorporating robust physical
distancing and health risk-management practices
15 Once the inspections done and approved subjects are removed using Docusign and sent to the parties
16 The lawyersnotaries arrange for the closing following the directives of the Law SocietyBar Association and LTSA edicts dealing with in-personvirtual meeting requirements (eg signing and checking ID protocols)
17 Possession takes place with remote key pick-up arranged in advance again with physical distancing
kept in mind
VancouvermdashHead office Surrey
102mdash1245 W Broadway Surrey Central Business Park
Vancouver BC V6H 1G7 100-7565 132nd Street
Tel 604-267-1833 Surrey BC V3W 1K5
Tel 778-945-9611
Burnaby Richmond
Metrotown Centre - Metrotower 1 Airport Executive Park
2129-4710 Kingsway 130-10271 Shellbridge Way
Burnaby BC V5H 4J5 Richmond BC V6X 2W8
Tel 778-945-6900 Tel 236-521-3799
PPG Locations
Pacific Place Property Management Ltd
Administration Roles and Responsibilities mdash May 1 2020
Wayne Yu Corporate Manager 604-267-1833 EXT 231
Yim Yu Account Manager 604-267-1833 EXT 231
Mimi Sum Operations Co-ordinator 604-267-1833 EXT 232
Pacific Place-Financial Services IncBridgeforce Pacific Place (Financial Services Division) Tel 604-267-1833
Hendry Liu General Manager EXT 235
Jim Lew Director of Business Development Tel 604-558-7610 or EXT 235
James Qiu Sales Manager Tel 236-521-3799
Mable Wong New Business Manulife LifeInv HR PPG Compliance Tel 604-558-7611 or EXT 251
Mimi Sum Manulife Inv Group Tel 604-558-7611 or EXT 232
Angel Li Policy Service Travel Insurance New business Equitable Life Tel 236-521-3795
Manulife investments Mkt materials (Rmd) or 604-558-7614
Elia Chan Contracting New Business BMO IA IA Excellence Group Tel 604-558-7608
Software updates
Winnie Chan Marketing Materials (Bby) Tel 604-558-7614
Evelyn Ye Commissions Tel 604-558-7614
Vicky Zhang Office Administrator (Surrey) Tel778-945-9611
Tiffany Tang New businessInvestments Assumption Canada Life CPP DFS Tel 604-558-7609
Empire Life Humania Ivari RBC SSQ Sunlife The Edge
Software updates on dropbox
Vancouver Burnaby Surrey Richmond
Pacific Place-Insurance Services Inc (General Insurance Division) Tel 604-267-1833
Kate Zhang House New Quote amp Endorsements Claims EXT 228
Angus Yiu ICBC CSR Systems Administrator EXT 223
Hendry Liu Condo Quotes EXT 239
Tiffany Yu Renewal Reminder and payments EXT 226
Yuki Li ICBC CSR ICBC Batching EXT 237
Hendry Liu Commercial Insurance EXT 235
James Qiu Commercial Insurance EXT 235
Lan Chen ICBC CSR EXT 223
Pacific Place-Arc Realty Ltd (Real Estate Division) Tel 604-267-1833
Lo-Ming Lee Managing Director EXT 233
Richard Lui Managing Broker EXT 233
Teresa Chiang Real Estate Conveyancer EXT 241
Shan Shan Chang Office Administrator (Rmd) 236-521-3799
Pacific Evergreen Realty Ltd (Real Estate Division) Tel 604-267-1833
David Yang Managing Partner Tel 604-250-3696
Lo-Ming Lee Managing Director EXT 233
Richard Lui Managing Broker EXT 233
Julia He Real Estate Conveyancer EXT 224
Yiyi An AdministratorReal Estate Conveyancer EXT 241
Sherry Yu Marketing Graphic Designer (PER) Tel 236-521-3799
Shan Shan Chang Office Administrator (Rmd) Tel 236-521-3799
Pacific Place Property Management Ltd (Property Management Division) Tel 236-521-3790
Jimmy Ng Managing Broker 778-788-0013
Khai Ho Property ManagerService Manager 778-953-6396
Sela Li Business Support Executive 236-521-3790
Lidiya Wang Office Administrator 236-521-3790
Julia Lian Office Administrator (part time) 236-521-3790
Pacific Place Property Management Ltd
Insurance Software - Current Versions
Company Software Name Version Release Date Download
Assumption Life LIA 104 Mar 2019 Download
BMO Insurance The Wave 420 Feb 2020 Download
Canada Life Concourse 42 Feb 2020 Download
Canada Protection Plan eAccess 55 Feb 2020 Website
Desjardins Insurance Online Illustrator 78 NA Website
The Edge Online Illustration NA NA Website
Empire Life Envision Plus 117 Feb 2020 Download
Equitable Life Sales Illustration 2020-1 Mar 2020 Download
Foresters Financial Sky 20178 Feb 2020 Download
Humania Assurance Illustration 20191 July 2019 Download
IA Financial Interface 89 Feb 2020 Download
IA Excellence Assure amp Go NA NA Website
Ivari Lifeview 1292 Feb 2020 Download
La Capital Illustration System 9110 July 2019 Download
Manulife Financial Diamond View 1607 April 2020 Download
RBC Insurance Illustrations 110 62B46 Jan 2020 Download
SSQ Illustration Software 90 Dec 2019 Download
Sun Life EOS 72 Apr 2020 Download
Illustrations 55 Jan 2020 Download
Online Illustrator NA NA Website
UV Insurance Illustration Software 21002 Feb 2020 Download
COVID-19 Response measures (March 18)
Working With You Through Uncertain Times
Update COVID 19 and the impact on Equitable Lifersquos
events and operations
COVID-19 BMO Insurance - Update
Important Message COVID-19 Updates
See the benefits for advisors
Personal Health amp Dental Plans
COVID-19 update
In times of uncertainty well make sure you
can support your clients
Wersquore open for business COVID-19 update
iA Financial Group | Important message
regarding COVID-19
Supporting you and your business during Covid-19
La Capitale We are there present and available
Keep your business moving during COVID-19
COVID-19 processes cancellations and precautions
Answers to your questions
COVID-19 Update for RBC Insurance Life and Health
Message from our CEO Jean-Franccedilois Chalifoux
The credit insurance rider now available at UL Mutual
ldquoQuote of the monthrdquo
Update Access to Federal COVID-19 Subsidies for Financial Advisors
Federal Subsidy Access for Self-Employed Advisors
Canada Emergency Wage Subsidy (CEWS)
Who qualifies If you have paid employees you may qualify for this 75 wage subsidy You must have
withstood a minimum 15 revenue decline in March andor a 30 revenue decline in April
and May If you meet the revenue decline threshold in March you automatically qualify for
April May would have to be reassessed How does it work To demonstrate threshold requirements you must choose one of the following methodolo-
gy options Option 1 You can compare your revenue for the month you wish to receive the subsidy
in with your revenue for the same month last year and show a 30 decrease for April and
May or a 15 decrease for March Option 2 You can compare your gross revenue for the month you wish to receive the
subsidy in with your average of gross revenue from January and February 2020 Once an option is chosen you must stick to that option and not change your meth-
odology
Learn More
Learn More
Canada Emergency Business Account (CEBA)
Who qualifies The government has addressed concerns from many industry associations by lowering
the payroll threshold from $50000 to $20000 If you are incorporated and pay your-
selves at least $20000 yearly you qualify for this subsidy How does it work Provided by participating financial institutions the program will run for three months and
provides a $40000 interest-free loan for a period of just over 2 years $10000 of that is forgivable if paid in full by the end of 2022
Canada Emergency Commercial Rent Assistance Program (CECRA)
This program is in development and the provinces must be engaged given they are
tasked with rental issues This program will provide federal assistance to alleviate a
large portion of commercial rental costs A portion of rental costs will have to be paid by
businesses
Federal Subsidy Access for All Employees (Including Commission-Based Advisors)
Canadian Emergency Response Benefit (CERB)
Who qualifies This subsidy provides access to anyone that has earned a minimum of $5000 of in-
come in 2019 This includes those that have been paying themselves via dividends or
earn their income via commission How it works Through this program you could earn a minimum of $1000 a month on top of any busi-
ness revenue that you have been earning during the COVID-19 pandemic
Learn More
Learn More
Pacific Place Financial Services Annual Conference
Qualification Period January 1 2020mdashDecember 31 2020
Travel Period 2021
Qualification 75000 FYC
Be part of this annual PPFS conference on us
This event is not to be missed
There is lotrsquos of time left to submit cases from all carriers
Check with Mable or Mimi to see how close you are to attend and
contest rules
Compliance Department
Pacific Place Financial ServicesBridgeforce Pacific Place
Your Privacy Policy Ensure Safekeeping of Client Personal
Information ndash Best Practices amp Compliance Tips
When collecting information from clients and prospects you must be prepared to explain the purposes for which you are collecting this information Client consent to an advisorrsquos collection and use of personal information is generally included within the Insurer application signed by the client This provides authorization to the advisor for this single purpose and to this single In-surer Where the advisor will retain ANY of this information collected in order to build a client file or to assist the client with future requirements consent should be obtained from the client in writing at all times It is a good business practice to provide information to a client or prospect about your own privacy practices Sample wording is provided in HUBLINK that you can use on your business letterhead to assist you in preparing documentation This information can be giv-en to the client at an initial meeting Accountability
You must take appropriate measures in your practice to ensure that information yoursquove col-lected is used for the purposes identified and that it is not used for another purpose or dis-closed to a third party without the clientrsquos or prospectrsquos consent except as may otherwise be allowed by law
You should only disclose personal information about your clients to another person or com-pany if you have the verbal or written consent of your client or if you are otherwise allowed to do so by law You can recommend other professionals or advisors to your clients if they ask you or if you believe they may benefit from such services You should never provide any client names or other information to third parties that may use it to market their services to your clients unless you have the clients consent
You must take appropriate precautions to safeguard client information from third parties who may have access to your premises ie security cleaning services and suppliers
More information on PIPEDA can be found at the Federal Privacy Commissionerrsquos website
Continue on next page
Physical Operational Safeguards
When destroying paper materials containing client or prospect personal information always shred the documents either by using your own shredder or subscribing to a shredding ser-vice
Information stored on CDs and diskettes should be deleted Ensure that all sensitive personal information is accessed through appropriate user ID and
password secured in locked rooms cabinets andor desk drawers when not actively in use and that access is appropriately restricted to those requiring access for the performance of their duties
Safeguard client information whether in your personal office car or other location Personal information should be removed from the advisorrsquos place of business only when necessary or required to appropriately service clients
Computers and PDAs should be locked to prevent access during all absences (lunch meetings evenings weekends illnesses and vacations)
Laptops should be securely anchored or stored in a locked cabinet or drawer (the key should be stored in a safe place away from laptop)
Use screen savers or other means to cover personal information on computer screens when others are in your office or work area
Other Operational Safeguards
You and your associates and staff should take appropriate measures to authenticate the identity of the person asking for confidential information before itrsquos released
Attach a disclaimer to all e-mail and FAX communications containing client personal infor-mation Example as follows ldquoThe contents of this communication including any attachment(s) are confidential and may be privileged If you are not the intended recipient (or are not receiving this communication on behalf of the intended recipient) please notify the sender immediately and delete or destroy this communication without reading it and without mak-ing forwarding or retaining any copy or record of it or its contents Thank yourdquo
Fax machines photocopiers printers etc should be located in areas where access is reason-ably limited
Never discuss clients in public places such as elevators cafeterias or restaurants Take precautions to avoid being overheard when discussing client or employee personal in-
formation on cellular phones These are excellent recommendations which can be incorporated into your Privacy Policy and
Procedures
Advisor Insurance amp Financial Services KEY RESPONSIBILITIES
You will be actively working to develop and grow your client base and providing solutions including Insurance Employee Benefits Retirement Planning andor Investments
Planning building and execution of a business sales plan
You are a true client relationship advisor who looks for opportunities to refer and receive referrals
You will participate with all the companyrsquos marketing activities and contribute your ideas towards their effectiveness and contributing towards their positive results
Building and growing your centers of influences
Keeping up to date with industry and regulatory trends and changes
Working with all lines of Pacific Place Financial Services Bridgeforce Pacific Place business offerings
DESIRED SKILLS amp EXPERIENCE
Minimum 3 years experience in a similar role and ready to take your career to the next step experienced with Insurance andor Investment Sales an asset but not mandatory
Strong listening skills and willingness to learn
Insurance Licensed (LLQP) and CFP CSC CIM CPA CFA CLU as an asset or working towards such Designation Willingness to obtain LLQP license if not currently licensed
Strong communication skills oral and written
Professional motivated and able to work in a fast-paced dynamic environment Team centered driven and self motivated attitude Compensation commissions + marketing support + mentorship + coaching + networking avenues Take ad-vantage of this opportunity to work alongside some of the top minds in the industry and benefit from the structure support and resources necessary to push your success to the next level Please send a cover let-ter and your resume to talentpacificplacegroupcom with ldquoCareerrdquo in the subject line
We thank all applicants who apply but only those candidates selected for an interview will be contacted
If you know of anyone who maybe interested in a career in Financial Services please have them send in their resume for in interview talentpacificplacegroupcom
In the News at PPIS _________________________________
Keeping you informed
Welcome
At Pacific Place Insurance
Services we like to keep our
agents informed We hope
you find this update useful
Enjoy
April 7 Our update on COVID-19
(coronavirus)
British Columbia Driver Licence To help increase safety for both customers and employees ICBC has been working with the Ministries of Health and Citizens Services to develop on-line and phone-based service delivery extension options to reduce the need for BC residents to physically visit a driver li-censing office
BRITISH COLUMBIA DRIVER LICENCE (BCDL)
The following services are now available over the phone Please call us at 1-800-950-1498 or 250-978-8300 to
Renew an existing BCDL that is within 6 weeks of your card expiry date
Reinstate a BCDL that has been cancelled prohibited or suspended and is now eligible for a reinstatement
Issue a replacement BCDL
The driver licensing fee photo and signature (as appropriate) will not be collected at the time of your call
We will mail you a paper interim drivers licence that extends your drivers licence validity period for an additional 90 days A physical card will not be produced until you attend one of our driver licensing offices at which time the regular fees and signatory requirements will apply
These temporary procedures apply to driver licences that are expiring within six weeks or have not expired for more than three years
In the News at PPIS _________________________________
Keeping you informed
Welcome
At Pacific Place Insurance
Services we like to keep our
agents informed We hope
you find this update useful
Enjoy
Given that insurers rely on investments to supplement their underwriting in-come how big of a concern is the recent nosedive in stock markets
ldquoRight now from the standpoint of reduction in equity values the Canadian PampC segment as a whole can withstand thatrdquo Greg Williams senior director at AM Best Ratings Services said in a recent interview
It used to be that when interest rates were higher insurers could easily offset underwriting losses with investment income In general PampC insurersrsquo invest-ments are tied up in relatively safe investment options such as bonds Now however not only are interest rates at an all-time low but stock prices are also dropping
The SampPTSX Composite Index ndash at 17994 on Feb 20 ndash dropped 38 to 11222 on Mar 23 which was 12 days after the World Health Organization called COVID-19 a pandemic The same index opened Tuesday at 13916 so the SampPTSX Composite is still down nearly 23 from six weeks ago Mean-while the SampP 500 opened Tuesday at 2736 down about 20 from 3386 in late February
But stocks are only one type of egg in an insurance companyrsquos investment bas-ket Moreover AM Best suggests that some Canadian insurers could be more affected than others by declines in equity prices
ldquoThat is what we are looking atrdquo Williams told Canadian Underwriter ldquoAs rating analysts we are going through our portfolios identifying the companies that we think may not have as robust capitalization or may have an over-reliance on equity exposurerdquo
Oldwick NJ-based AM Best Company Inc which rates the financial health of individual insurers was asked by Canadian Underwriter to comment on the im-pact of the COVID-19 pandemic
Can Canadarsquos PampC industry withstand the 20 stock market drop
Fears over the COVID-19 pandemic and plummeting oil prices have caused mortgage rates to plummet to multi-year lows over the past couple of weeks
But now some lenders are actually starting to raise rates
Fixed rates on certain terms have been creeping back up while some of the big banks have been quietly cutting their dis-counts on prime rate (which affects floating rates)
Scotiabank for example raised its published 5-year closed variable rate 60 percentage points on Saturday from 345 to 405
A host of other lenders have also been slashing their discounts from prime by anywhere from 20 up to 75 basis points At one lender for example a new borrower could have obtained a high-ratio 5-year variable mortgage at Prime ndash 100 or 245 Today that same rate is now Prime ndash 025 or 320
So whatrsquos going on Fear has saturated the market to the extent that lenders are now concerned about liquidity and ris-ing defaults according to observers
ldquoI think if yoursquore a bank yoursquore scared of losses right nowrdquo Shawn Stillman founder of mortgageoutletca told CMT ldquoThe banks are in this to make money and if they donrsquot think that theyrsquore going to be able to make money because all of a sudden their default rate is going to go up then theyrsquore going to protect themselves by raising ratesrdquo
In addition to the potential for an increase in default rates Stillman says that with more people facing temporary layoffs due to the coronavirus more people will start drawing on their available credit
ldquoIf yoursquore a business and you have a line of credit yoursquore drawing on that line of credit If you have credit cards yoursquore maxing out those credit cards You are using your ability to borrow more money and it becomes a shock to the systemrdquo Stillman said Essentially the banks could face a growing run on available credit facilities which could challenge their ability to finance all of that credit
Thatrsquos one of the reasons why the Office of the Superintendent of Financial Institutions (OSFI) announced on Friday that it was lowering the capital requirements for banks which would free up an additional $300 billion of lending capacity
Despite the Bank of Canadarsquos emergency rate cut on Friday markets are still pricing in an additional 50-bps cut when the Bank meets next month That will bring Canadarsquos overnight lending rate down to 025
Knowing this banks are starting to increase the discounts from prime so that the economics of funding variable-rate mortgages continues to make sense
Why are mortgage
rates going up
How will COVID-19 affect the housing market
Economists and elected leaders agree that the COVID-19 pandemic will cause economic activity to slow which will likely impact the housing market
With that in mind the Bank of Canada recently lowered the overnight rate as a proactive measure to ease the negative impact of COVID-19 on the Canadian economy
Demand for homes last month saw significant year-over-year increases and preliminary reports from this month show a similar trend
In the US however about 16 per cent of Realtors nationwide reported re-duced buyer interest since the onset of COVID-19
Right now sales seem to be relatively unaffected by the virus but things are moving quite quickly and this trend might not continue
Home sales and prices What to expect
Home sales and prices will likely face declines in the spring and early summer with a recovery along with the economy in the second half of the year accord-ing to the latest projection from BC Real Estate Association (BCREA) Chief Economist Brendon Ogmundson
ldquoUnsurprisingly the results of our simulations show a steep decline in home sales in the second quarter of this year as economic activity becomes eerily quietrdquo said Ogmundson in the latest BCREA Market Intelligence Report
The provincial rental freeze evictions ban and what it means for you
The provincial government brought a new Rental Tenancy Order (RTO) into effect restricting rent increases and evictions during the COVID-19 pandemic
Herersquos what you need to know about these changes Eviction moratorium Landlords can no longer give a tenant a notice to end the tenancy except in situations where people or the rental unit are at significant risk However if a landlord gave a tenant a notice to end the tenancy before March 30 then the notice remains in effect subject to the dispute resolution process and an order of possession can still be granted If a seller and a tenant sign a Mutual Agreement to End a Tenancy and the tenant refuses to vacate the premises this will not be en-forceable until the emergency orders are lifted This may be complicated in cases where a tenant is under mandatory quarantine self-isolation or is in a medical facility In those cases itrsquos probably best to seek legal advice
Landlordrsquos right to enter rental unit A landlord can enter a rental unit for repairs or showings as long as the tenant consents Landlords must follow the standard procedure of requesting access at least 24 hours in advance noting the proposed date and time ndash and they must wait for the tenantrsquos consent Landlords can enter rental units without tenant consent if theres an emergency in relation to the COVID-19 pandemic and the entry is necessary to protect the health safety or welfare of the landlord the tenant or the other occupants
Rent freeze Rent increases set to occur while this order is in effect including previously announced rent increases set to take effect from March 30 onwards canrsquot take effect until after the state of emergency has ended An exception for a rent increase would be if one or more occu-pants are added to a unit and the tenancy agreement specifies how the rent varies with the number of occupants
Restricting access to common areas Landlords can reasonably restrict access to common areas to prevent the spread of COVID-19
Resources The provincial government created an FAQ on these rental changes Click here to read it LandlordBC also has an FAQ on the subject Click here to read it
17 Steps to Sell your Home in the COVID era
1 You meet with the agent in-person while practicing physical distancing or via Zoom to discuss listing the proper ty on the MLSreg System Once terms have been agreed upon we and sign the forms via Docusign to
initiate the contract
2 The online marketing of your home has become more important than ever before We set up professional photos a high-quality Virtual Tour and a professional Floor Plan so that the online consumer has a great vis-ual understanding of your home You post your new listing on your website and the MLS to begin promoting
it according to your marketing plan
3 Potential buyers and other members become aware of the listing and the virtual open house clicking on a recorded open house introductory video They can also view the virtual tour
4 We also do a livestream video showing on social media to further showcase your home That will be saved
on all platforms (website Instagram Facebook) for people to reference
5 A buyer likes the place and contacts the sellerrsquos (or their own) REALTORreg with questions
6 The interested buyer drives to the property and does a walk-around If the walk-around takes place on public property no further arrangements need to be made other than to give sellers a heads-up people will be standing or walking about the area If the selleroccupant permits the buyers could take a walk around
the property itself
7 This step is negotiable If the property is owner occupied or the tenants are amicable a private showing with masks hand sanitizers gloves and practicing social distancing can be done If the owner or tenants
donrsquot feel comfortable with this we proceed to 8
8 Interested buyer contacts the sellerrsquos Realtor or their own Realtor asking to write an offer (If the buyer wants to deal with the sellerrsquos Realtor theyrsquoll be unrepresented per Councilrsquos requirements)
9 The offer is drafted and is emailed to the buyer for review Upon approval the offer is sent to the sellers
Realtor
10 Usually therersquos a back and forth between the parties via their Realtors all done through the phone and or any other non-face-to-face means
11 Seller and buyer agree on a deal with executed copies sent to the buyer and seller via their Realtors
12 The deal usually includes the following subjects Subject to inspection (buyerhome inspectorappraiser
etc) with recommendations for different time slots to ensure physical distancing
13 Realtors discuss health and safety protocols documenting the partiesrsquo informed consent in their files We have a brokerage form that goes through the list of protocols
14 The Realtors arrange with a mind to informed consent the inspections incorporating robust physical
distancing and health risk-management practices
15 Once the inspections done and approved subjects are removed using Docusign and sent to the parties
16 The lawyersnotaries arrange for the closing following the directives of the Law SocietyBar Association and LTSA edicts dealing with in-personvirtual meeting requirements (eg signing and checking ID protocols)
17 Possession takes place with remote key pick-up arranged in advance again with physical distancing
kept in mind
Administration Roles and Responsibilities mdash May 1 2020
Wayne Yu Corporate Manager 604-267-1833 EXT 231
Yim Yu Account Manager 604-267-1833 EXT 231
Mimi Sum Operations Co-ordinator 604-267-1833 EXT 232
Pacific Place-Financial Services IncBridgeforce Pacific Place (Financial Services Division) Tel 604-267-1833
Hendry Liu General Manager EXT 235
Jim Lew Director of Business Development Tel 604-558-7610 or EXT 235
James Qiu Sales Manager Tel 236-521-3799
Mable Wong New Business Manulife LifeInv HR PPG Compliance Tel 604-558-7611 or EXT 251
Mimi Sum Manulife Inv Group Tel 604-558-7611 or EXT 232
Angel Li Policy Service Travel Insurance New business Equitable Life Tel 236-521-3795
Manulife investments Mkt materials (Rmd) or 604-558-7614
Elia Chan Contracting New Business BMO IA IA Excellence Group Tel 604-558-7608
Software updates
Winnie Chan Marketing Materials (Bby) Tel 604-558-7614
Evelyn Ye Commissions Tel 604-558-7614
Vicky Zhang Office Administrator (Surrey) Tel778-945-9611
Tiffany Tang New businessInvestments Assumption Canada Life CPP DFS Tel 604-558-7609
Empire Life Humania Ivari RBC SSQ Sunlife The Edge
Software updates on dropbox
Vancouver Burnaby Surrey Richmond
Pacific Place-Insurance Services Inc (General Insurance Division) Tel 604-267-1833
Kate Zhang House New Quote amp Endorsements Claims EXT 228
Angus Yiu ICBC CSR Systems Administrator EXT 223
Hendry Liu Condo Quotes EXT 239
Tiffany Yu Renewal Reminder and payments EXT 226
Yuki Li ICBC CSR ICBC Batching EXT 237
Hendry Liu Commercial Insurance EXT 235
James Qiu Commercial Insurance EXT 235
Lan Chen ICBC CSR EXT 223
Pacific Place-Arc Realty Ltd (Real Estate Division) Tel 604-267-1833
Lo-Ming Lee Managing Director EXT 233
Richard Lui Managing Broker EXT 233
Teresa Chiang Real Estate Conveyancer EXT 241
Shan Shan Chang Office Administrator (Rmd) 236-521-3799
Pacific Evergreen Realty Ltd (Real Estate Division) Tel 604-267-1833
David Yang Managing Partner Tel 604-250-3696
Lo-Ming Lee Managing Director EXT 233
Richard Lui Managing Broker EXT 233
Julia He Real Estate Conveyancer EXT 224
Yiyi An AdministratorReal Estate Conveyancer EXT 241
Sherry Yu Marketing Graphic Designer (PER) Tel 236-521-3799
Shan Shan Chang Office Administrator (Rmd) Tel 236-521-3799
Pacific Place Property Management Ltd (Property Management Division) Tel 236-521-3790
Jimmy Ng Managing Broker 778-788-0013
Khai Ho Property ManagerService Manager 778-953-6396
Sela Li Business Support Executive 236-521-3790
Lidiya Wang Office Administrator 236-521-3790
Julia Lian Office Administrator (part time) 236-521-3790
Pacific Place Property Management Ltd
Insurance Software - Current Versions
Company Software Name Version Release Date Download
Assumption Life LIA 104 Mar 2019 Download
BMO Insurance The Wave 420 Feb 2020 Download
Canada Life Concourse 42 Feb 2020 Download
Canada Protection Plan eAccess 55 Feb 2020 Website
Desjardins Insurance Online Illustrator 78 NA Website
The Edge Online Illustration NA NA Website
Empire Life Envision Plus 117 Feb 2020 Download
Equitable Life Sales Illustration 2020-1 Mar 2020 Download
Foresters Financial Sky 20178 Feb 2020 Download
Humania Assurance Illustration 20191 July 2019 Download
IA Financial Interface 89 Feb 2020 Download
IA Excellence Assure amp Go NA NA Website
Ivari Lifeview 1292 Feb 2020 Download
La Capital Illustration System 9110 July 2019 Download
Manulife Financial Diamond View 1607 April 2020 Download
RBC Insurance Illustrations 110 62B46 Jan 2020 Download
SSQ Illustration Software 90 Dec 2019 Download
Sun Life EOS 72 Apr 2020 Download
Illustrations 55 Jan 2020 Download
Online Illustrator NA NA Website
UV Insurance Illustration Software 21002 Feb 2020 Download
COVID-19 Response measures (March 18)
Working With You Through Uncertain Times
Update COVID 19 and the impact on Equitable Lifersquos
events and operations
COVID-19 BMO Insurance - Update
Important Message COVID-19 Updates
See the benefits for advisors
Personal Health amp Dental Plans
COVID-19 update
In times of uncertainty well make sure you
can support your clients
Wersquore open for business COVID-19 update
iA Financial Group | Important message
regarding COVID-19
Supporting you and your business during Covid-19
La Capitale We are there present and available
Keep your business moving during COVID-19
COVID-19 processes cancellations and precautions
Answers to your questions
COVID-19 Update for RBC Insurance Life and Health
Message from our CEO Jean-Franccedilois Chalifoux
The credit insurance rider now available at UL Mutual
ldquoQuote of the monthrdquo
Update Access to Federal COVID-19 Subsidies for Financial Advisors
Federal Subsidy Access for Self-Employed Advisors
Canada Emergency Wage Subsidy (CEWS)
Who qualifies If you have paid employees you may qualify for this 75 wage subsidy You must have
withstood a minimum 15 revenue decline in March andor a 30 revenue decline in April
and May If you meet the revenue decline threshold in March you automatically qualify for
April May would have to be reassessed How does it work To demonstrate threshold requirements you must choose one of the following methodolo-
gy options Option 1 You can compare your revenue for the month you wish to receive the subsidy
in with your revenue for the same month last year and show a 30 decrease for April and
May or a 15 decrease for March Option 2 You can compare your gross revenue for the month you wish to receive the
subsidy in with your average of gross revenue from January and February 2020 Once an option is chosen you must stick to that option and not change your meth-
odology
Learn More
Learn More
Canada Emergency Business Account (CEBA)
Who qualifies The government has addressed concerns from many industry associations by lowering
the payroll threshold from $50000 to $20000 If you are incorporated and pay your-
selves at least $20000 yearly you qualify for this subsidy How does it work Provided by participating financial institutions the program will run for three months and
provides a $40000 interest-free loan for a period of just over 2 years $10000 of that is forgivable if paid in full by the end of 2022
Canada Emergency Commercial Rent Assistance Program (CECRA)
This program is in development and the provinces must be engaged given they are
tasked with rental issues This program will provide federal assistance to alleviate a
large portion of commercial rental costs A portion of rental costs will have to be paid by
businesses
Federal Subsidy Access for All Employees (Including Commission-Based Advisors)
Canadian Emergency Response Benefit (CERB)
Who qualifies This subsidy provides access to anyone that has earned a minimum of $5000 of in-
come in 2019 This includes those that have been paying themselves via dividends or
earn their income via commission How it works Through this program you could earn a minimum of $1000 a month on top of any busi-
ness revenue that you have been earning during the COVID-19 pandemic
Learn More
Learn More
Pacific Place Financial Services Annual Conference
Qualification Period January 1 2020mdashDecember 31 2020
Travel Period 2021
Qualification 75000 FYC
Be part of this annual PPFS conference on us
This event is not to be missed
There is lotrsquos of time left to submit cases from all carriers
Check with Mable or Mimi to see how close you are to attend and
contest rules
Compliance Department
Pacific Place Financial ServicesBridgeforce Pacific Place
Your Privacy Policy Ensure Safekeeping of Client Personal
Information ndash Best Practices amp Compliance Tips
When collecting information from clients and prospects you must be prepared to explain the purposes for which you are collecting this information Client consent to an advisorrsquos collection and use of personal information is generally included within the Insurer application signed by the client This provides authorization to the advisor for this single purpose and to this single In-surer Where the advisor will retain ANY of this information collected in order to build a client file or to assist the client with future requirements consent should be obtained from the client in writing at all times It is a good business practice to provide information to a client or prospect about your own privacy practices Sample wording is provided in HUBLINK that you can use on your business letterhead to assist you in preparing documentation This information can be giv-en to the client at an initial meeting Accountability
You must take appropriate measures in your practice to ensure that information yoursquove col-lected is used for the purposes identified and that it is not used for another purpose or dis-closed to a third party without the clientrsquos or prospectrsquos consent except as may otherwise be allowed by law
You should only disclose personal information about your clients to another person or com-pany if you have the verbal or written consent of your client or if you are otherwise allowed to do so by law You can recommend other professionals or advisors to your clients if they ask you or if you believe they may benefit from such services You should never provide any client names or other information to third parties that may use it to market their services to your clients unless you have the clients consent
You must take appropriate precautions to safeguard client information from third parties who may have access to your premises ie security cleaning services and suppliers
More information on PIPEDA can be found at the Federal Privacy Commissionerrsquos website
Continue on next page
Physical Operational Safeguards
When destroying paper materials containing client or prospect personal information always shred the documents either by using your own shredder or subscribing to a shredding ser-vice
Information stored on CDs and diskettes should be deleted Ensure that all sensitive personal information is accessed through appropriate user ID and
password secured in locked rooms cabinets andor desk drawers when not actively in use and that access is appropriately restricted to those requiring access for the performance of their duties
Safeguard client information whether in your personal office car or other location Personal information should be removed from the advisorrsquos place of business only when necessary or required to appropriately service clients
Computers and PDAs should be locked to prevent access during all absences (lunch meetings evenings weekends illnesses and vacations)
Laptops should be securely anchored or stored in a locked cabinet or drawer (the key should be stored in a safe place away from laptop)
Use screen savers or other means to cover personal information on computer screens when others are in your office or work area
Other Operational Safeguards
You and your associates and staff should take appropriate measures to authenticate the identity of the person asking for confidential information before itrsquos released
Attach a disclaimer to all e-mail and FAX communications containing client personal infor-mation Example as follows ldquoThe contents of this communication including any attachment(s) are confidential and may be privileged If you are not the intended recipient (or are not receiving this communication on behalf of the intended recipient) please notify the sender immediately and delete or destroy this communication without reading it and without mak-ing forwarding or retaining any copy or record of it or its contents Thank yourdquo
Fax machines photocopiers printers etc should be located in areas where access is reason-ably limited
Never discuss clients in public places such as elevators cafeterias or restaurants Take precautions to avoid being overheard when discussing client or employee personal in-
formation on cellular phones These are excellent recommendations which can be incorporated into your Privacy Policy and
Procedures
Advisor Insurance amp Financial Services KEY RESPONSIBILITIES
You will be actively working to develop and grow your client base and providing solutions including Insurance Employee Benefits Retirement Planning andor Investments
Planning building and execution of a business sales plan
You are a true client relationship advisor who looks for opportunities to refer and receive referrals
You will participate with all the companyrsquos marketing activities and contribute your ideas towards their effectiveness and contributing towards their positive results
Building and growing your centers of influences
Keeping up to date with industry and regulatory trends and changes
Working with all lines of Pacific Place Financial Services Bridgeforce Pacific Place business offerings
DESIRED SKILLS amp EXPERIENCE
Minimum 3 years experience in a similar role and ready to take your career to the next step experienced with Insurance andor Investment Sales an asset but not mandatory
Strong listening skills and willingness to learn
Insurance Licensed (LLQP) and CFP CSC CIM CPA CFA CLU as an asset or working towards such Designation Willingness to obtain LLQP license if not currently licensed
Strong communication skills oral and written
Professional motivated and able to work in a fast-paced dynamic environment Team centered driven and self motivated attitude Compensation commissions + marketing support + mentorship + coaching + networking avenues Take ad-vantage of this opportunity to work alongside some of the top minds in the industry and benefit from the structure support and resources necessary to push your success to the next level Please send a cover let-ter and your resume to talentpacificplacegroupcom with ldquoCareerrdquo in the subject line
We thank all applicants who apply but only those candidates selected for an interview will be contacted
If you know of anyone who maybe interested in a career in Financial Services please have them send in their resume for in interview talentpacificplacegroupcom
In the News at PPIS _________________________________
Keeping you informed
Welcome
At Pacific Place Insurance
Services we like to keep our
agents informed We hope
you find this update useful
Enjoy
April 7 Our update on COVID-19
(coronavirus)
British Columbia Driver Licence To help increase safety for both customers and employees ICBC has been working with the Ministries of Health and Citizens Services to develop on-line and phone-based service delivery extension options to reduce the need for BC residents to physically visit a driver li-censing office
BRITISH COLUMBIA DRIVER LICENCE (BCDL)
The following services are now available over the phone Please call us at 1-800-950-1498 or 250-978-8300 to
Renew an existing BCDL that is within 6 weeks of your card expiry date
Reinstate a BCDL that has been cancelled prohibited or suspended and is now eligible for a reinstatement
Issue a replacement BCDL
The driver licensing fee photo and signature (as appropriate) will not be collected at the time of your call
We will mail you a paper interim drivers licence that extends your drivers licence validity period for an additional 90 days A physical card will not be produced until you attend one of our driver licensing offices at which time the regular fees and signatory requirements will apply
These temporary procedures apply to driver licences that are expiring within six weeks or have not expired for more than three years
In the News at PPIS _________________________________
Keeping you informed
Welcome
At Pacific Place Insurance
Services we like to keep our
agents informed We hope
you find this update useful
Enjoy
Given that insurers rely on investments to supplement their underwriting in-come how big of a concern is the recent nosedive in stock markets
ldquoRight now from the standpoint of reduction in equity values the Canadian PampC segment as a whole can withstand thatrdquo Greg Williams senior director at AM Best Ratings Services said in a recent interview
It used to be that when interest rates were higher insurers could easily offset underwriting losses with investment income In general PampC insurersrsquo invest-ments are tied up in relatively safe investment options such as bonds Now however not only are interest rates at an all-time low but stock prices are also dropping
The SampPTSX Composite Index ndash at 17994 on Feb 20 ndash dropped 38 to 11222 on Mar 23 which was 12 days after the World Health Organization called COVID-19 a pandemic The same index opened Tuesday at 13916 so the SampPTSX Composite is still down nearly 23 from six weeks ago Mean-while the SampP 500 opened Tuesday at 2736 down about 20 from 3386 in late February
But stocks are only one type of egg in an insurance companyrsquos investment bas-ket Moreover AM Best suggests that some Canadian insurers could be more affected than others by declines in equity prices
ldquoThat is what we are looking atrdquo Williams told Canadian Underwriter ldquoAs rating analysts we are going through our portfolios identifying the companies that we think may not have as robust capitalization or may have an over-reliance on equity exposurerdquo
Oldwick NJ-based AM Best Company Inc which rates the financial health of individual insurers was asked by Canadian Underwriter to comment on the im-pact of the COVID-19 pandemic
Can Canadarsquos PampC industry withstand the 20 stock market drop
Fears over the COVID-19 pandemic and plummeting oil prices have caused mortgage rates to plummet to multi-year lows over the past couple of weeks
But now some lenders are actually starting to raise rates
Fixed rates on certain terms have been creeping back up while some of the big banks have been quietly cutting their dis-counts on prime rate (which affects floating rates)
Scotiabank for example raised its published 5-year closed variable rate 60 percentage points on Saturday from 345 to 405
A host of other lenders have also been slashing their discounts from prime by anywhere from 20 up to 75 basis points At one lender for example a new borrower could have obtained a high-ratio 5-year variable mortgage at Prime ndash 100 or 245 Today that same rate is now Prime ndash 025 or 320
So whatrsquos going on Fear has saturated the market to the extent that lenders are now concerned about liquidity and ris-ing defaults according to observers
ldquoI think if yoursquore a bank yoursquore scared of losses right nowrdquo Shawn Stillman founder of mortgageoutletca told CMT ldquoThe banks are in this to make money and if they donrsquot think that theyrsquore going to be able to make money because all of a sudden their default rate is going to go up then theyrsquore going to protect themselves by raising ratesrdquo
In addition to the potential for an increase in default rates Stillman says that with more people facing temporary layoffs due to the coronavirus more people will start drawing on their available credit
ldquoIf yoursquore a business and you have a line of credit yoursquore drawing on that line of credit If you have credit cards yoursquore maxing out those credit cards You are using your ability to borrow more money and it becomes a shock to the systemrdquo Stillman said Essentially the banks could face a growing run on available credit facilities which could challenge their ability to finance all of that credit
Thatrsquos one of the reasons why the Office of the Superintendent of Financial Institutions (OSFI) announced on Friday that it was lowering the capital requirements for banks which would free up an additional $300 billion of lending capacity
Despite the Bank of Canadarsquos emergency rate cut on Friday markets are still pricing in an additional 50-bps cut when the Bank meets next month That will bring Canadarsquos overnight lending rate down to 025
Knowing this banks are starting to increase the discounts from prime so that the economics of funding variable-rate mortgages continues to make sense
Why are mortgage
rates going up
How will COVID-19 affect the housing market
Economists and elected leaders agree that the COVID-19 pandemic will cause economic activity to slow which will likely impact the housing market
With that in mind the Bank of Canada recently lowered the overnight rate as a proactive measure to ease the negative impact of COVID-19 on the Canadian economy
Demand for homes last month saw significant year-over-year increases and preliminary reports from this month show a similar trend
In the US however about 16 per cent of Realtors nationwide reported re-duced buyer interest since the onset of COVID-19
Right now sales seem to be relatively unaffected by the virus but things are moving quite quickly and this trend might not continue
Home sales and prices What to expect
Home sales and prices will likely face declines in the spring and early summer with a recovery along with the economy in the second half of the year accord-ing to the latest projection from BC Real Estate Association (BCREA) Chief Economist Brendon Ogmundson
ldquoUnsurprisingly the results of our simulations show a steep decline in home sales in the second quarter of this year as economic activity becomes eerily quietrdquo said Ogmundson in the latest BCREA Market Intelligence Report
The provincial rental freeze evictions ban and what it means for you
The provincial government brought a new Rental Tenancy Order (RTO) into effect restricting rent increases and evictions during the COVID-19 pandemic
Herersquos what you need to know about these changes Eviction moratorium Landlords can no longer give a tenant a notice to end the tenancy except in situations where people or the rental unit are at significant risk However if a landlord gave a tenant a notice to end the tenancy before March 30 then the notice remains in effect subject to the dispute resolution process and an order of possession can still be granted If a seller and a tenant sign a Mutual Agreement to End a Tenancy and the tenant refuses to vacate the premises this will not be en-forceable until the emergency orders are lifted This may be complicated in cases where a tenant is under mandatory quarantine self-isolation or is in a medical facility In those cases itrsquos probably best to seek legal advice
Landlordrsquos right to enter rental unit A landlord can enter a rental unit for repairs or showings as long as the tenant consents Landlords must follow the standard procedure of requesting access at least 24 hours in advance noting the proposed date and time ndash and they must wait for the tenantrsquos consent Landlords can enter rental units without tenant consent if theres an emergency in relation to the COVID-19 pandemic and the entry is necessary to protect the health safety or welfare of the landlord the tenant or the other occupants
Rent freeze Rent increases set to occur while this order is in effect including previously announced rent increases set to take effect from March 30 onwards canrsquot take effect until after the state of emergency has ended An exception for a rent increase would be if one or more occu-pants are added to a unit and the tenancy agreement specifies how the rent varies with the number of occupants
Restricting access to common areas Landlords can reasonably restrict access to common areas to prevent the spread of COVID-19
Resources The provincial government created an FAQ on these rental changes Click here to read it LandlordBC also has an FAQ on the subject Click here to read it
17 Steps to Sell your Home in the COVID era
1 You meet with the agent in-person while practicing physical distancing or via Zoom to discuss listing the proper ty on the MLSreg System Once terms have been agreed upon we and sign the forms via Docusign to
initiate the contract
2 The online marketing of your home has become more important than ever before We set up professional photos a high-quality Virtual Tour and a professional Floor Plan so that the online consumer has a great vis-ual understanding of your home You post your new listing on your website and the MLS to begin promoting
it according to your marketing plan
3 Potential buyers and other members become aware of the listing and the virtual open house clicking on a recorded open house introductory video They can also view the virtual tour
4 We also do a livestream video showing on social media to further showcase your home That will be saved
on all platforms (website Instagram Facebook) for people to reference
5 A buyer likes the place and contacts the sellerrsquos (or their own) REALTORreg with questions
6 The interested buyer drives to the property and does a walk-around If the walk-around takes place on public property no further arrangements need to be made other than to give sellers a heads-up people will be standing or walking about the area If the selleroccupant permits the buyers could take a walk around
the property itself
7 This step is negotiable If the property is owner occupied or the tenants are amicable a private showing with masks hand sanitizers gloves and practicing social distancing can be done If the owner or tenants
donrsquot feel comfortable with this we proceed to 8
8 Interested buyer contacts the sellerrsquos Realtor or their own Realtor asking to write an offer (If the buyer wants to deal with the sellerrsquos Realtor theyrsquoll be unrepresented per Councilrsquos requirements)
9 The offer is drafted and is emailed to the buyer for review Upon approval the offer is sent to the sellers
Realtor
10 Usually therersquos a back and forth between the parties via their Realtors all done through the phone and or any other non-face-to-face means
11 Seller and buyer agree on a deal with executed copies sent to the buyer and seller via their Realtors
12 The deal usually includes the following subjects Subject to inspection (buyerhome inspectorappraiser
etc) with recommendations for different time slots to ensure physical distancing
13 Realtors discuss health and safety protocols documenting the partiesrsquo informed consent in their files We have a brokerage form that goes through the list of protocols
14 The Realtors arrange with a mind to informed consent the inspections incorporating robust physical
distancing and health risk-management practices
15 Once the inspections done and approved subjects are removed using Docusign and sent to the parties
16 The lawyersnotaries arrange for the closing following the directives of the Law SocietyBar Association and LTSA edicts dealing with in-personvirtual meeting requirements (eg signing and checking ID protocols)
17 Possession takes place with remote key pick-up arranged in advance again with physical distancing
kept in mind
Pacific Place-Insurance Services Inc (General Insurance Division) Tel 604-267-1833
Kate Zhang House New Quote amp Endorsements Claims EXT 228
Angus Yiu ICBC CSR Systems Administrator EXT 223
Hendry Liu Condo Quotes EXT 239
Tiffany Yu Renewal Reminder and payments EXT 226
Yuki Li ICBC CSR ICBC Batching EXT 237
Hendry Liu Commercial Insurance EXT 235
James Qiu Commercial Insurance EXT 235
Lan Chen ICBC CSR EXT 223
Pacific Place-Arc Realty Ltd (Real Estate Division) Tel 604-267-1833
Lo-Ming Lee Managing Director EXT 233
Richard Lui Managing Broker EXT 233
Teresa Chiang Real Estate Conveyancer EXT 241
Shan Shan Chang Office Administrator (Rmd) 236-521-3799
Pacific Evergreen Realty Ltd (Real Estate Division) Tel 604-267-1833
David Yang Managing Partner Tel 604-250-3696
Lo-Ming Lee Managing Director EXT 233
Richard Lui Managing Broker EXT 233
Julia He Real Estate Conveyancer EXT 224
Yiyi An AdministratorReal Estate Conveyancer EXT 241
Sherry Yu Marketing Graphic Designer (PER) Tel 236-521-3799
Shan Shan Chang Office Administrator (Rmd) Tel 236-521-3799
Pacific Place Property Management Ltd (Property Management Division) Tel 236-521-3790
Jimmy Ng Managing Broker 778-788-0013
Khai Ho Property ManagerService Manager 778-953-6396
Sela Li Business Support Executive 236-521-3790
Lidiya Wang Office Administrator 236-521-3790
Julia Lian Office Administrator (part time) 236-521-3790
Pacific Place Property Management Ltd
Insurance Software - Current Versions
Company Software Name Version Release Date Download
Assumption Life LIA 104 Mar 2019 Download
BMO Insurance The Wave 420 Feb 2020 Download
Canada Life Concourse 42 Feb 2020 Download
Canada Protection Plan eAccess 55 Feb 2020 Website
Desjardins Insurance Online Illustrator 78 NA Website
The Edge Online Illustration NA NA Website
Empire Life Envision Plus 117 Feb 2020 Download
Equitable Life Sales Illustration 2020-1 Mar 2020 Download
Foresters Financial Sky 20178 Feb 2020 Download
Humania Assurance Illustration 20191 July 2019 Download
IA Financial Interface 89 Feb 2020 Download
IA Excellence Assure amp Go NA NA Website
Ivari Lifeview 1292 Feb 2020 Download
La Capital Illustration System 9110 July 2019 Download
Manulife Financial Diamond View 1607 April 2020 Download
RBC Insurance Illustrations 110 62B46 Jan 2020 Download
SSQ Illustration Software 90 Dec 2019 Download
Sun Life EOS 72 Apr 2020 Download
Illustrations 55 Jan 2020 Download
Online Illustrator NA NA Website
UV Insurance Illustration Software 21002 Feb 2020 Download
COVID-19 Response measures (March 18)
Working With You Through Uncertain Times
Update COVID 19 and the impact on Equitable Lifersquos
events and operations
COVID-19 BMO Insurance - Update
Important Message COVID-19 Updates
See the benefits for advisors
Personal Health amp Dental Plans
COVID-19 update
In times of uncertainty well make sure you
can support your clients
Wersquore open for business COVID-19 update
iA Financial Group | Important message
regarding COVID-19
Supporting you and your business during Covid-19
La Capitale We are there present and available
Keep your business moving during COVID-19
COVID-19 processes cancellations and precautions
Answers to your questions
COVID-19 Update for RBC Insurance Life and Health
Message from our CEO Jean-Franccedilois Chalifoux
The credit insurance rider now available at UL Mutual
ldquoQuote of the monthrdquo
Update Access to Federal COVID-19 Subsidies for Financial Advisors
Federal Subsidy Access for Self-Employed Advisors
Canada Emergency Wage Subsidy (CEWS)
Who qualifies If you have paid employees you may qualify for this 75 wage subsidy You must have
withstood a minimum 15 revenue decline in March andor a 30 revenue decline in April
and May If you meet the revenue decline threshold in March you automatically qualify for
April May would have to be reassessed How does it work To demonstrate threshold requirements you must choose one of the following methodolo-
gy options Option 1 You can compare your revenue for the month you wish to receive the subsidy
in with your revenue for the same month last year and show a 30 decrease for April and
May or a 15 decrease for March Option 2 You can compare your gross revenue for the month you wish to receive the
subsidy in with your average of gross revenue from January and February 2020 Once an option is chosen you must stick to that option and not change your meth-
odology
Learn More
Learn More
Canada Emergency Business Account (CEBA)
Who qualifies The government has addressed concerns from many industry associations by lowering
the payroll threshold from $50000 to $20000 If you are incorporated and pay your-
selves at least $20000 yearly you qualify for this subsidy How does it work Provided by participating financial institutions the program will run for three months and
provides a $40000 interest-free loan for a period of just over 2 years $10000 of that is forgivable if paid in full by the end of 2022
Canada Emergency Commercial Rent Assistance Program (CECRA)
This program is in development and the provinces must be engaged given they are
tasked with rental issues This program will provide federal assistance to alleviate a
large portion of commercial rental costs A portion of rental costs will have to be paid by
businesses
Federal Subsidy Access for All Employees (Including Commission-Based Advisors)
Canadian Emergency Response Benefit (CERB)
Who qualifies This subsidy provides access to anyone that has earned a minimum of $5000 of in-
come in 2019 This includes those that have been paying themselves via dividends or
earn their income via commission How it works Through this program you could earn a minimum of $1000 a month on top of any busi-
ness revenue that you have been earning during the COVID-19 pandemic
Learn More
Learn More
Pacific Place Financial Services Annual Conference
Qualification Period January 1 2020mdashDecember 31 2020
Travel Period 2021
Qualification 75000 FYC
Be part of this annual PPFS conference on us
This event is not to be missed
There is lotrsquos of time left to submit cases from all carriers
Check with Mable or Mimi to see how close you are to attend and
contest rules
Compliance Department
Pacific Place Financial ServicesBridgeforce Pacific Place
Your Privacy Policy Ensure Safekeeping of Client Personal
Information ndash Best Practices amp Compliance Tips
When collecting information from clients and prospects you must be prepared to explain the purposes for which you are collecting this information Client consent to an advisorrsquos collection and use of personal information is generally included within the Insurer application signed by the client This provides authorization to the advisor for this single purpose and to this single In-surer Where the advisor will retain ANY of this information collected in order to build a client file or to assist the client with future requirements consent should be obtained from the client in writing at all times It is a good business practice to provide information to a client or prospect about your own privacy practices Sample wording is provided in HUBLINK that you can use on your business letterhead to assist you in preparing documentation This information can be giv-en to the client at an initial meeting Accountability
You must take appropriate measures in your practice to ensure that information yoursquove col-lected is used for the purposes identified and that it is not used for another purpose or dis-closed to a third party without the clientrsquos or prospectrsquos consent except as may otherwise be allowed by law
You should only disclose personal information about your clients to another person or com-pany if you have the verbal or written consent of your client or if you are otherwise allowed to do so by law You can recommend other professionals or advisors to your clients if they ask you or if you believe they may benefit from such services You should never provide any client names or other information to third parties that may use it to market their services to your clients unless you have the clients consent
You must take appropriate precautions to safeguard client information from third parties who may have access to your premises ie security cleaning services and suppliers
More information on PIPEDA can be found at the Federal Privacy Commissionerrsquos website
Continue on next page
Physical Operational Safeguards
When destroying paper materials containing client or prospect personal information always shred the documents either by using your own shredder or subscribing to a shredding ser-vice
Information stored on CDs and diskettes should be deleted Ensure that all sensitive personal information is accessed through appropriate user ID and
password secured in locked rooms cabinets andor desk drawers when not actively in use and that access is appropriately restricted to those requiring access for the performance of their duties
Safeguard client information whether in your personal office car or other location Personal information should be removed from the advisorrsquos place of business only when necessary or required to appropriately service clients
Computers and PDAs should be locked to prevent access during all absences (lunch meetings evenings weekends illnesses and vacations)
Laptops should be securely anchored or stored in a locked cabinet or drawer (the key should be stored in a safe place away from laptop)
Use screen savers or other means to cover personal information on computer screens when others are in your office or work area
Other Operational Safeguards
You and your associates and staff should take appropriate measures to authenticate the identity of the person asking for confidential information before itrsquos released
Attach a disclaimer to all e-mail and FAX communications containing client personal infor-mation Example as follows ldquoThe contents of this communication including any attachment(s) are confidential and may be privileged If you are not the intended recipient (or are not receiving this communication on behalf of the intended recipient) please notify the sender immediately and delete or destroy this communication without reading it and without mak-ing forwarding or retaining any copy or record of it or its contents Thank yourdquo
Fax machines photocopiers printers etc should be located in areas where access is reason-ably limited
Never discuss clients in public places such as elevators cafeterias or restaurants Take precautions to avoid being overheard when discussing client or employee personal in-
formation on cellular phones These are excellent recommendations which can be incorporated into your Privacy Policy and
Procedures
Advisor Insurance amp Financial Services KEY RESPONSIBILITIES
You will be actively working to develop and grow your client base and providing solutions including Insurance Employee Benefits Retirement Planning andor Investments
Planning building and execution of a business sales plan
You are a true client relationship advisor who looks for opportunities to refer and receive referrals
You will participate with all the companyrsquos marketing activities and contribute your ideas towards their effectiveness and contributing towards their positive results
Building and growing your centers of influences
Keeping up to date with industry and regulatory trends and changes
Working with all lines of Pacific Place Financial Services Bridgeforce Pacific Place business offerings
DESIRED SKILLS amp EXPERIENCE
Minimum 3 years experience in a similar role and ready to take your career to the next step experienced with Insurance andor Investment Sales an asset but not mandatory
Strong listening skills and willingness to learn
Insurance Licensed (LLQP) and CFP CSC CIM CPA CFA CLU as an asset or working towards such Designation Willingness to obtain LLQP license if not currently licensed
Strong communication skills oral and written
Professional motivated and able to work in a fast-paced dynamic environment Team centered driven and self motivated attitude Compensation commissions + marketing support + mentorship + coaching + networking avenues Take ad-vantage of this opportunity to work alongside some of the top minds in the industry and benefit from the structure support and resources necessary to push your success to the next level Please send a cover let-ter and your resume to talentpacificplacegroupcom with ldquoCareerrdquo in the subject line
We thank all applicants who apply but only those candidates selected for an interview will be contacted
If you know of anyone who maybe interested in a career in Financial Services please have them send in their resume for in interview talentpacificplacegroupcom
In the News at PPIS _________________________________
Keeping you informed
Welcome
At Pacific Place Insurance
Services we like to keep our
agents informed We hope
you find this update useful
Enjoy
April 7 Our update on COVID-19
(coronavirus)
British Columbia Driver Licence To help increase safety for both customers and employees ICBC has been working with the Ministries of Health and Citizens Services to develop on-line and phone-based service delivery extension options to reduce the need for BC residents to physically visit a driver li-censing office
BRITISH COLUMBIA DRIVER LICENCE (BCDL)
The following services are now available over the phone Please call us at 1-800-950-1498 or 250-978-8300 to
Renew an existing BCDL that is within 6 weeks of your card expiry date
Reinstate a BCDL that has been cancelled prohibited or suspended and is now eligible for a reinstatement
Issue a replacement BCDL
The driver licensing fee photo and signature (as appropriate) will not be collected at the time of your call
We will mail you a paper interim drivers licence that extends your drivers licence validity period for an additional 90 days A physical card will not be produced until you attend one of our driver licensing offices at which time the regular fees and signatory requirements will apply
These temporary procedures apply to driver licences that are expiring within six weeks or have not expired for more than three years
In the News at PPIS _________________________________
Keeping you informed
Welcome
At Pacific Place Insurance
Services we like to keep our
agents informed We hope
you find this update useful
Enjoy
Given that insurers rely on investments to supplement their underwriting in-come how big of a concern is the recent nosedive in stock markets
ldquoRight now from the standpoint of reduction in equity values the Canadian PampC segment as a whole can withstand thatrdquo Greg Williams senior director at AM Best Ratings Services said in a recent interview
It used to be that when interest rates were higher insurers could easily offset underwriting losses with investment income In general PampC insurersrsquo invest-ments are tied up in relatively safe investment options such as bonds Now however not only are interest rates at an all-time low but stock prices are also dropping
The SampPTSX Composite Index ndash at 17994 on Feb 20 ndash dropped 38 to 11222 on Mar 23 which was 12 days after the World Health Organization called COVID-19 a pandemic The same index opened Tuesday at 13916 so the SampPTSX Composite is still down nearly 23 from six weeks ago Mean-while the SampP 500 opened Tuesday at 2736 down about 20 from 3386 in late February
But stocks are only one type of egg in an insurance companyrsquos investment bas-ket Moreover AM Best suggests that some Canadian insurers could be more affected than others by declines in equity prices
ldquoThat is what we are looking atrdquo Williams told Canadian Underwriter ldquoAs rating analysts we are going through our portfolios identifying the companies that we think may not have as robust capitalization or may have an over-reliance on equity exposurerdquo
Oldwick NJ-based AM Best Company Inc which rates the financial health of individual insurers was asked by Canadian Underwriter to comment on the im-pact of the COVID-19 pandemic
Can Canadarsquos PampC industry withstand the 20 stock market drop
Fears over the COVID-19 pandemic and plummeting oil prices have caused mortgage rates to plummet to multi-year lows over the past couple of weeks
But now some lenders are actually starting to raise rates
Fixed rates on certain terms have been creeping back up while some of the big banks have been quietly cutting their dis-counts on prime rate (which affects floating rates)
Scotiabank for example raised its published 5-year closed variable rate 60 percentage points on Saturday from 345 to 405
A host of other lenders have also been slashing their discounts from prime by anywhere from 20 up to 75 basis points At one lender for example a new borrower could have obtained a high-ratio 5-year variable mortgage at Prime ndash 100 or 245 Today that same rate is now Prime ndash 025 or 320
So whatrsquos going on Fear has saturated the market to the extent that lenders are now concerned about liquidity and ris-ing defaults according to observers
ldquoI think if yoursquore a bank yoursquore scared of losses right nowrdquo Shawn Stillman founder of mortgageoutletca told CMT ldquoThe banks are in this to make money and if they donrsquot think that theyrsquore going to be able to make money because all of a sudden their default rate is going to go up then theyrsquore going to protect themselves by raising ratesrdquo
In addition to the potential for an increase in default rates Stillman says that with more people facing temporary layoffs due to the coronavirus more people will start drawing on their available credit
ldquoIf yoursquore a business and you have a line of credit yoursquore drawing on that line of credit If you have credit cards yoursquore maxing out those credit cards You are using your ability to borrow more money and it becomes a shock to the systemrdquo Stillman said Essentially the banks could face a growing run on available credit facilities which could challenge their ability to finance all of that credit
Thatrsquos one of the reasons why the Office of the Superintendent of Financial Institutions (OSFI) announced on Friday that it was lowering the capital requirements for banks which would free up an additional $300 billion of lending capacity
Despite the Bank of Canadarsquos emergency rate cut on Friday markets are still pricing in an additional 50-bps cut when the Bank meets next month That will bring Canadarsquos overnight lending rate down to 025
Knowing this banks are starting to increase the discounts from prime so that the economics of funding variable-rate mortgages continues to make sense
Why are mortgage
rates going up
How will COVID-19 affect the housing market
Economists and elected leaders agree that the COVID-19 pandemic will cause economic activity to slow which will likely impact the housing market
With that in mind the Bank of Canada recently lowered the overnight rate as a proactive measure to ease the negative impact of COVID-19 on the Canadian economy
Demand for homes last month saw significant year-over-year increases and preliminary reports from this month show a similar trend
In the US however about 16 per cent of Realtors nationwide reported re-duced buyer interest since the onset of COVID-19
Right now sales seem to be relatively unaffected by the virus but things are moving quite quickly and this trend might not continue
Home sales and prices What to expect
Home sales and prices will likely face declines in the spring and early summer with a recovery along with the economy in the second half of the year accord-ing to the latest projection from BC Real Estate Association (BCREA) Chief Economist Brendon Ogmundson
ldquoUnsurprisingly the results of our simulations show a steep decline in home sales in the second quarter of this year as economic activity becomes eerily quietrdquo said Ogmundson in the latest BCREA Market Intelligence Report
The provincial rental freeze evictions ban and what it means for you
The provincial government brought a new Rental Tenancy Order (RTO) into effect restricting rent increases and evictions during the COVID-19 pandemic
Herersquos what you need to know about these changes Eviction moratorium Landlords can no longer give a tenant a notice to end the tenancy except in situations where people or the rental unit are at significant risk However if a landlord gave a tenant a notice to end the tenancy before March 30 then the notice remains in effect subject to the dispute resolution process and an order of possession can still be granted If a seller and a tenant sign a Mutual Agreement to End a Tenancy and the tenant refuses to vacate the premises this will not be en-forceable until the emergency orders are lifted This may be complicated in cases where a tenant is under mandatory quarantine self-isolation or is in a medical facility In those cases itrsquos probably best to seek legal advice
Landlordrsquos right to enter rental unit A landlord can enter a rental unit for repairs or showings as long as the tenant consents Landlords must follow the standard procedure of requesting access at least 24 hours in advance noting the proposed date and time ndash and they must wait for the tenantrsquos consent Landlords can enter rental units without tenant consent if theres an emergency in relation to the COVID-19 pandemic and the entry is necessary to protect the health safety or welfare of the landlord the tenant or the other occupants
Rent freeze Rent increases set to occur while this order is in effect including previously announced rent increases set to take effect from March 30 onwards canrsquot take effect until after the state of emergency has ended An exception for a rent increase would be if one or more occu-pants are added to a unit and the tenancy agreement specifies how the rent varies with the number of occupants
Restricting access to common areas Landlords can reasonably restrict access to common areas to prevent the spread of COVID-19
Resources The provincial government created an FAQ on these rental changes Click here to read it LandlordBC also has an FAQ on the subject Click here to read it
17 Steps to Sell your Home in the COVID era
1 You meet with the agent in-person while practicing physical distancing or via Zoom to discuss listing the proper ty on the MLSreg System Once terms have been agreed upon we and sign the forms via Docusign to
initiate the contract
2 The online marketing of your home has become more important than ever before We set up professional photos a high-quality Virtual Tour and a professional Floor Plan so that the online consumer has a great vis-ual understanding of your home You post your new listing on your website and the MLS to begin promoting
it according to your marketing plan
3 Potential buyers and other members become aware of the listing and the virtual open house clicking on a recorded open house introductory video They can also view the virtual tour
4 We also do a livestream video showing on social media to further showcase your home That will be saved
on all platforms (website Instagram Facebook) for people to reference
5 A buyer likes the place and contacts the sellerrsquos (or their own) REALTORreg with questions
6 The interested buyer drives to the property and does a walk-around If the walk-around takes place on public property no further arrangements need to be made other than to give sellers a heads-up people will be standing or walking about the area If the selleroccupant permits the buyers could take a walk around
the property itself
7 This step is negotiable If the property is owner occupied or the tenants are amicable a private showing with masks hand sanitizers gloves and practicing social distancing can be done If the owner or tenants
donrsquot feel comfortable with this we proceed to 8
8 Interested buyer contacts the sellerrsquos Realtor or their own Realtor asking to write an offer (If the buyer wants to deal with the sellerrsquos Realtor theyrsquoll be unrepresented per Councilrsquos requirements)
9 The offer is drafted and is emailed to the buyer for review Upon approval the offer is sent to the sellers
Realtor
10 Usually therersquos a back and forth between the parties via their Realtors all done through the phone and or any other non-face-to-face means
11 Seller and buyer agree on a deal with executed copies sent to the buyer and seller via their Realtors
12 The deal usually includes the following subjects Subject to inspection (buyerhome inspectorappraiser
etc) with recommendations for different time slots to ensure physical distancing
13 Realtors discuss health and safety protocols documenting the partiesrsquo informed consent in their files We have a brokerage form that goes through the list of protocols
14 The Realtors arrange with a mind to informed consent the inspections incorporating robust physical
distancing and health risk-management practices
15 Once the inspections done and approved subjects are removed using Docusign and sent to the parties
16 The lawyersnotaries arrange for the closing following the directives of the Law SocietyBar Association and LTSA edicts dealing with in-personvirtual meeting requirements (eg signing and checking ID protocols)
17 Possession takes place with remote key pick-up arranged in advance again with physical distancing
kept in mind
Pacific Evergreen Realty Ltd (Real Estate Division) Tel 604-267-1833
David Yang Managing Partner Tel 604-250-3696
Lo-Ming Lee Managing Director EXT 233
Richard Lui Managing Broker EXT 233
Julia He Real Estate Conveyancer EXT 224
Yiyi An AdministratorReal Estate Conveyancer EXT 241
Sherry Yu Marketing Graphic Designer (PER) Tel 236-521-3799
Shan Shan Chang Office Administrator (Rmd) Tel 236-521-3799
Pacific Place Property Management Ltd (Property Management Division) Tel 236-521-3790
Jimmy Ng Managing Broker 778-788-0013
Khai Ho Property ManagerService Manager 778-953-6396
Sela Li Business Support Executive 236-521-3790
Lidiya Wang Office Administrator 236-521-3790
Julia Lian Office Administrator (part time) 236-521-3790
Pacific Place Property Management Ltd
Insurance Software - Current Versions
Company Software Name Version Release Date Download
Assumption Life LIA 104 Mar 2019 Download
BMO Insurance The Wave 420 Feb 2020 Download
Canada Life Concourse 42 Feb 2020 Download
Canada Protection Plan eAccess 55 Feb 2020 Website
Desjardins Insurance Online Illustrator 78 NA Website
The Edge Online Illustration NA NA Website
Empire Life Envision Plus 117 Feb 2020 Download
Equitable Life Sales Illustration 2020-1 Mar 2020 Download
Foresters Financial Sky 20178 Feb 2020 Download
Humania Assurance Illustration 20191 July 2019 Download
IA Financial Interface 89 Feb 2020 Download
IA Excellence Assure amp Go NA NA Website
Ivari Lifeview 1292 Feb 2020 Download
La Capital Illustration System 9110 July 2019 Download
Manulife Financial Diamond View 1607 April 2020 Download
RBC Insurance Illustrations 110 62B46 Jan 2020 Download
SSQ Illustration Software 90 Dec 2019 Download
Sun Life EOS 72 Apr 2020 Download
Illustrations 55 Jan 2020 Download
Online Illustrator NA NA Website
UV Insurance Illustration Software 21002 Feb 2020 Download
COVID-19 Response measures (March 18)
Working With You Through Uncertain Times
Update COVID 19 and the impact on Equitable Lifersquos
events and operations
COVID-19 BMO Insurance - Update
Important Message COVID-19 Updates
See the benefits for advisors
Personal Health amp Dental Plans
COVID-19 update
In times of uncertainty well make sure you
can support your clients
Wersquore open for business COVID-19 update
iA Financial Group | Important message
regarding COVID-19
Supporting you and your business during Covid-19
La Capitale We are there present and available
Keep your business moving during COVID-19
COVID-19 processes cancellations and precautions
Answers to your questions
COVID-19 Update for RBC Insurance Life and Health
Message from our CEO Jean-Franccedilois Chalifoux
The credit insurance rider now available at UL Mutual
ldquoQuote of the monthrdquo
Update Access to Federal COVID-19 Subsidies for Financial Advisors
Federal Subsidy Access for Self-Employed Advisors
Canada Emergency Wage Subsidy (CEWS)
Who qualifies If you have paid employees you may qualify for this 75 wage subsidy You must have
withstood a minimum 15 revenue decline in March andor a 30 revenue decline in April
and May If you meet the revenue decline threshold in March you automatically qualify for
April May would have to be reassessed How does it work To demonstrate threshold requirements you must choose one of the following methodolo-
gy options Option 1 You can compare your revenue for the month you wish to receive the subsidy
in with your revenue for the same month last year and show a 30 decrease for April and
May or a 15 decrease for March Option 2 You can compare your gross revenue for the month you wish to receive the
subsidy in with your average of gross revenue from January and February 2020 Once an option is chosen you must stick to that option and not change your meth-
odology
Learn More
Learn More
Canada Emergency Business Account (CEBA)
Who qualifies The government has addressed concerns from many industry associations by lowering
the payroll threshold from $50000 to $20000 If you are incorporated and pay your-
selves at least $20000 yearly you qualify for this subsidy How does it work Provided by participating financial institutions the program will run for three months and
provides a $40000 interest-free loan for a period of just over 2 years $10000 of that is forgivable if paid in full by the end of 2022
Canada Emergency Commercial Rent Assistance Program (CECRA)
This program is in development and the provinces must be engaged given they are
tasked with rental issues This program will provide federal assistance to alleviate a
large portion of commercial rental costs A portion of rental costs will have to be paid by
businesses
Federal Subsidy Access for All Employees (Including Commission-Based Advisors)
Canadian Emergency Response Benefit (CERB)
Who qualifies This subsidy provides access to anyone that has earned a minimum of $5000 of in-
come in 2019 This includes those that have been paying themselves via dividends or
earn their income via commission How it works Through this program you could earn a minimum of $1000 a month on top of any busi-
ness revenue that you have been earning during the COVID-19 pandemic
Learn More
Learn More
Pacific Place Financial Services Annual Conference
Qualification Period January 1 2020mdashDecember 31 2020
Travel Period 2021
Qualification 75000 FYC
Be part of this annual PPFS conference on us
This event is not to be missed
There is lotrsquos of time left to submit cases from all carriers
Check with Mable or Mimi to see how close you are to attend and
contest rules
Compliance Department
Pacific Place Financial ServicesBridgeforce Pacific Place
Your Privacy Policy Ensure Safekeeping of Client Personal
Information ndash Best Practices amp Compliance Tips
When collecting information from clients and prospects you must be prepared to explain the purposes for which you are collecting this information Client consent to an advisorrsquos collection and use of personal information is generally included within the Insurer application signed by the client This provides authorization to the advisor for this single purpose and to this single In-surer Where the advisor will retain ANY of this information collected in order to build a client file or to assist the client with future requirements consent should be obtained from the client in writing at all times It is a good business practice to provide information to a client or prospect about your own privacy practices Sample wording is provided in HUBLINK that you can use on your business letterhead to assist you in preparing documentation This information can be giv-en to the client at an initial meeting Accountability
You must take appropriate measures in your practice to ensure that information yoursquove col-lected is used for the purposes identified and that it is not used for another purpose or dis-closed to a third party without the clientrsquos or prospectrsquos consent except as may otherwise be allowed by law
You should only disclose personal information about your clients to another person or com-pany if you have the verbal or written consent of your client or if you are otherwise allowed to do so by law You can recommend other professionals or advisors to your clients if they ask you or if you believe they may benefit from such services You should never provide any client names or other information to third parties that may use it to market their services to your clients unless you have the clients consent
You must take appropriate precautions to safeguard client information from third parties who may have access to your premises ie security cleaning services and suppliers
More information on PIPEDA can be found at the Federal Privacy Commissionerrsquos website
Continue on next page
Physical Operational Safeguards
When destroying paper materials containing client or prospect personal information always shred the documents either by using your own shredder or subscribing to a shredding ser-vice
Information stored on CDs and diskettes should be deleted Ensure that all sensitive personal information is accessed through appropriate user ID and
password secured in locked rooms cabinets andor desk drawers when not actively in use and that access is appropriately restricted to those requiring access for the performance of their duties
Safeguard client information whether in your personal office car or other location Personal information should be removed from the advisorrsquos place of business only when necessary or required to appropriately service clients
Computers and PDAs should be locked to prevent access during all absences (lunch meetings evenings weekends illnesses and vacations)
Laptops should be securely anchored or stored in a locked cabinet or drawer (the key should be stored in a safe place away from laptop)
Use screen savers or other means to cover personal information on computer screens when others are in your office or work area
Other Operational Safeguards
You and your associates and staff should take appropriate measures to authenticate the identity of the person asking for confidential information before itrsquos released
Attach a disclaimer to all e-mail and FAX communications containing client personal infor-mation Example as follows ldquoThe contents of this communication including any attachment(s) are confidential and may be privileged If you are not the intended recipient (or are not receiving this communication on behalf of the intended recipient) please notify the sender immediately and delete or destroy this communication without reading it and without mak-ing forwarding or retaining any copy or record of it or its contents Thank yourdquo
Fax machines photocopiers printers etc should be located in areas where access is reason-ably limited
Never discuss clients in public places such as elevators cafeterias or restaurants Take precautions to avoid being overheard when discussing client or employee personal in-
formation on cellular phones These are excellent recommendations which can be incorporated into your Privacy Policy and
Procedures
Advisor Insurance amp Financial Services KEY RESPONSIBILITIES
You will be actively working to develop and grow your client base and providing solutions including Insurance Employee Benefits Retirement Planning andor Investments
Planning building and execution of a business sales plan
You are a true client relationship advisor who looks for opportunities to refer and receive referrals
You will participate with all the companyrsquos marketing activities and contribute your ideas towards their effectiveness and contributing towards their positive results
Building and growing your centers of influences
Keeping up to date with industry and regulatory trends and changes
Working with all lines of Pacific Place Financial Services Bridgeforce Pacific Place business offerings
DESIRED SKILLS amp EXPERIENCE
Minimum 3 years experience in a similar role and ready to take your career to the next step experienced with Insurance andor Investment Sales an asset but not mandatory
Strong listening skills and willingness to learn
Insurance Licensed (LLQP) and CFP CSC CIM CPA CFA CLU as an asset or working towards such Designation Willingness to obtain LLQP license if not currently licensed
Strong communication skills oral and written
Professional motivated and able to work in a fast-paced dynamic environment Team centered driven and self motivated attitude Compensation commissions + marketing support + mentorship + coaching + networking avenues Take ad-vantage of this opportunity to work alongside some of the top minds in the industry and benefit from the structure support and resources necessary to push your success to the next level Please send a cover let-ter and your resume to talentpacificplacegroupcom with ldquoCareerrdquo in the subject line
We thank all applicants who apply but only those candidates selected for an interview will be contacted
If you know of anyone who maybe interested in a career in Financial Services please have them send in their resume for in interview talentpacificplacegroupcom
In the News at PPIS _________________________________
Keeping you informed
Welcome
At Pacific Place Insurance
Services we like to keep our
agents informed We hope
you find this update useful
Enjoy
April 7 Our update on COVID-19
(coronavirus)
British Columbia Driver Licence To help increase safety for both customers and employees ICBC has been working with the Ministries of Health and Citizens Services to develop on-line and phone-based service delivery extension options to reduce the need for BC residents to physically visit a driver li-censing office
BRITISH COLUMBIA DRIVER LICENCE (BCDL)
The following services are now available over the phone Please call us at 1-800-950-1498 or 250-978-8300 to
Renew an existing BCDL that is within 6 weeks of your card expiry date
Reinstate a BCDL that has been cancelled prohibited or suspended and is now eligible for a reinstatement
Issue a replacement BCDL
The driver licensing fee photo and signature (as appropriate) will not be collected at the time of your call
We will mail you a paper interim drivers licence that extends your drivers licence validity period for an additional 90 days A physical card will not be produced until you attend one of our driver licensing offices at which time the regular fees and signatory requirements will apply
These temporary procedures apply to driver licences that are expiring within six weeks or have not expired for more than three years
In the News at PPIS _________________________________
Keeping you informed
Welcome
At Pacific Place Insurance
Services we like to keep our
agents informed We hope
you find this update useful
Enjoy
Given that insurers rely on investments to supplement their underwriting in-come how big of a concern is the recent nosedive in stock markets
ldquoRight now from the standpoint of reduction in equity values the Canadian PampC segment as a whole can withstand thatrdquo Greg Williams senior director at AM Best Ratings Services said in a recent interview
It used to be that when interest rates were higher insurers could easily offset underwriting losses with investment income In general PampC insurersrsquo invest-ments are tied up in relatively safe investment options such as bonds Now however not only are interest rates at an all-time low but stock prices are also dropping
The SampPTSX Composite Index ndash at 17994 on Feb 20 ndash dropped 38 to 11222 on Mar 23 which was 12 days after the World Health Organization called COVID-19 a pandemic The same index opened Tuesday at 13916 so the SampPTSX Composite is still down nearly 23 from six weeks ago Mean-while the SampP 500 opened Tuesday at 2736 down about 20 from 3386 in late February
But stocks are only one type of egg in an insurance companyrsquos investment bas-ket Moreover AM Best suggests that some Canadian insurers could be more affected than others by declines in equity prices
ldquoThat is what we are looking atrdquo Williams told Canadian Underwriter ldquoAs rating analysts we are going through our portfolios identifying the companies that we think may not have as robust capitalization or may have an over-reliance on equity exposurerdquo
Oldwick NJ-based AM Best Company Inc which rates the financial health of individual insurers was asked by Canadian Underwriter to comment on the im-pact of the COVID-19 pandemic
Can Canadarsquos PampC industry withstand the 20 stock market drop
Fears over the COVID-19 pandemic and plummeting oil prices have caused mortgage rates to plummet to multi-year lows over the past couple of weeks
But now some lenders are actually starting to raise rates
Fixed rates on certain terms have been creeping back up while some of the big banks have been quietly cutting their dis-counts on prime rate (which affects floating rates)
Scotiabank for example raised its published 5-year closed variable rate 60 percentage points on Saturday from 345 to 405
A host of other lenders have also been slashing their discounts from prime by anywhere from 20 up to 75 basis points At one lender for example a new borrower could have obtained a high-ratio 5-year variable mortgage at Prime ndash 100 or 245 Today that same rate is now Prime ndash 025 or 320
So whatrsquos going on Fear has saturated the market to the extent that lenders are now concerned about liquidity and ris-ing defaults according to observers
ldquoI think if yoursquore a bank yoursquore scared of losses right nowrdquo Shawn Stillman founder of mortgageoutletca told CMT ldquoThe banks are in this to make money and if they donrsquot think that theyrsquore going to be able to make money because all of a sudden their default rate is going to go up then theyrsquore going to protect themselves by raising ratesrdquo
In addition to the potential for an increase in default rates Stillman says that with more people facing temporary layoffs due to the coronavirus more people will start drawing on their available credit
ldquoIf yoursquore a business and you have a line of credit yoursquore drawing on that line of credit If you have credit cards yoursquore maxing out those credit cards You are using your ability to borrow more money and it becomes a shock to the systemrdquo Stillman said Essentially the banks could face a growing run on available credit facilities which could challenge their ability to finance all of that credit
Thatrsquos one of the reasons why the Office of the Superintendent of Financial Institutions (OSFI) announced on Friday that it was lowering the capital requirements for banks which would free up an additional $300 billion of lending capacity
Despite the Bank of Canadarsquos emergency rate cut on Friday markets are still pricing in an additional 50-bps cut when the Bank meets next month That will bring Canadarsquos overnight lending rate down to 025
Knowing this banks are starting to increase the discounts from prime so that the economics of funding variable-rate mortgages continues to make sense
Why are mortgage
rates going up
How will COVID-19 affect the housing market
Economists and elected leaders agree that the COVID-19 pandemic will cause economic activity to slow which will likely impact the housing market
With that in mind the Bank of Canada recently lowered the overnight rate as a proactive measure to ease the negative impact of COVID-19 on the Canadian economy
Demand for homes last month saw significant year-over-year increases and preliminary reports from this month show a similar trend
In the US however about 16 per cent of Realtors nationwide reported re-duced buyer interest since the onset of COVID-19
Right now sales seem to be relatively unaffected by the virus but things are moving quite quickly and this trend might not continue
Home sales and prices What to expect
Home sales and prices will likely face declines in the spring and early summer with a recovery along with the economy in the second half of the year accord-ing to the latest projection from BC Real Estate Association (BCREA) Chief Economist Brendon Ogmundson
ldquoUnsurprisingly the results of our simulations show a steep decline in home sales in the second quarter of this year as economic activity becomes eerily quietrdquo said Ogmundson in the latest BCREA Market Intelligence Report
The provincial rental freeze evictions ban and what it means for you
The provincial government brought a new Rental Tenancy Order (RTO) into effect restricting rent increases and evictions during the COVID-19 pandemic
Herersquos what you need to know about these changes Eviction moratorium Landlords can no longer give a tenant a notice to end the tenancy except in situations where people or the rental unit are at significant risk However if a landlord gave a tenant a notice to end the tenancy before March 30 then the notice remains in effect subject to the dispute resolution process and an order of possession can still be granted If a seller and a tenant sign a Mutual Agreement to End a Tenancy and the tenant refuses to vacate the premises this will not be en-forceable until the emergency orders are lifted This may be complicated in cases where a tenant is under mandatory quarantine self-isolation or is in a medical facility In those cases itrsquos probably best to seek legal advice
Landlordrsquos right to enter rental unit A landlord can enter a rental unit for repairs or showings as long as the tenant consents Landlords must follow the standard procedure of requesting access at least 24 hours in advance noting the proposed date and time ndash and they must wait for the tenantrsquos consent Landlords can enter rental units without tenant consent if theres an emergency in relation to the COVID-19 pandemic and the entry is necessary to protect the health safety or welfare of the landlord the tenant or the other occupants
Rent freeze Rent increases set to occur while this order is in effect including previously announced rent increases set to take effect from March 30 onwards canrsquot take effect until after the state of emergency has ended An exception for a rent increase would be if one or more occu-pants are added to a unit and the tenancy agreement specifies how the rent varies with the number of occupants
Restricting access to common areas Landlords can reasonably restrict access to common areas to prevent the spread of COVID-19
Resources The provincial government created an FAQ on these rental changes Click here to read it LandlordBC also has an FAQ on the subject Click here to read it
17 Steps to Sell your Home in the COVID era
1 You meet with the agent in-person while practicing physical distancing or via Zoom to discuss listing the proper ty on the MLSreg System Once terms have been agreed upon we and sign the forms via Docusign to
initiate the contract
2 The online marketing of your home has become more important than ever before We set up professional photos a high-quality Virtual Tour and a professional Floor Plan so that the online consumer has a great vis-ual understanding of your home You post your new listing on your website and the MLS to begin promoting
it according to your marketing plan
3 Potential buyers and other members become aware of the listing and the virtual open house clicking on a recorded open house introductory video They can also view the virtual tour
4 We also do a livestream video showing on social media to further showcase your home That will be saved
on all platforms (website Instagram Facebook) for people to reference
5 A buyer likes the place and contacts the sellerrsquos (or their own) REALTORreg with questions
6 The interested buyer drives to the property and does a walk-around If the walk-around takes place on public property no further arrangements need to be made other than to give sellers a heads-up people will be standing or walking about the area If the selleroccupant permits the buyers could take a walk around
the property itself
7 This step is negotiable If the property is owner occupied or the tenants are amicable a private showing with masks hand sanitizers gloves and practicing social distancing can be done If the owner or tenants
donrsquot feel comfortable with this we proceed to 8
8 Interested buyer contacts the sellerrsquos Realtor or their own Realtor asking to write an offer (If the buyer wants to deal with the sellerrsquos Realtor theyrsquoll be unrepresented per Councilrsquos requirements)
9 The offer is drafted and is emailed to the buyer for review Upon approval the offer is sent to the sellers
Realtor
10 Usually therersquos a back and forth between the parties via their Realtors all done through the phone and or any other non-face-to-face means
11 Seller and buyer agree on a deal with executed copies sent to the buyer and seller via their Realtors
12 The deal usually includes the following subjects Subject to inspection (buyerhome inspectorappraiser
etc) with recommendations for different time slots to ensure physical distancing
13 Realtors discuss health and safety protocols documenting the partiesrsquo informed consent in their files We have a brokerage form that goes through the list of protocols
14 The Realtors arrange with a mind to informed consent the inspections incorporating robust physical
distancing and health risk-management practices
15 Once the inspections done and approved subjects are removed using Docusign and sent to the parties
16 The lawyersnotaries arrange for the closing following the directives of the Law SocietyBar Association and LTSA edicts dealing with in-personvirtual meeting requirements (eg signing and checking ID protocols)
17 Possession takes place with remote key pick-up arranged in advance again with physical distancing
kept in mind
Insurance Software - Current Versions
Company Software Name Version Release Date Download
Assumption Life LIA 104 Mar 2019 Download
BMO Insurance The Wave 420 Feb 2020 Download
Canada Life Concourse 42 Feb 2020 Download
Canada Protection Plan eAccess 55 Feb 2020 Website
Desjardins Insurance Online Illustrator 78 NA Website
The Edge Online Illustration NA NA Website
Empire Life Envision Plus 117 Feb 2020 Download
Equitable Life Sales Illustration 2020-1 Mar 2020 Download
Foresters Financial Sky 20178 Feb 2020 Download
Humania Assurance Illustration 20191 July 2019 Download
IA Financial Interface 89 Feb 2020 Download
IA Excellence Assure amp Go NA NA Website
Ivari Lifeview 1292 Feb 2020 Download
La Capital Illustration System 9110 July 2019 Download
Manulife Financial Diamond View 1607 April 2020 Download
RBC Insurance Illustrations 110 62B46 Jan 2020 Download
SSQ Illustration Software 90 Dec 2019 Download
Sun Life EOS 72 Apr 2020 Download
Illustrations 55 Jan 2020 Download
Online Illustrator NA NA Website
UV Insurance Illustration Software 21002 Feb 2020 Download
COVID-19 Response measures (March 18)
Working With You Through Uncertain Times
Update COVID 19 and the impact on Equitable Lifersquos
events and operations
COVID-19 BMO Insurance - Update
Important Message COVID-19 Updates
See the benefits for advisors
Personal Health amp Dental Plans
COVID-19 update
In times of uncertainty well make sure you
can support your clients
Wersquore open for business COVID-19 update
iA Financial Group | Important message
regarding COVID-19
Supporting you and your business during Covid-19
La Capitale We are there present and available
Keep your business moving during COVID-19
COVID-19 processes cancellations and precautions
Answers to your questions
COVID-19 Update for RBC Insurance Life and Health
Message from our CEO Jean-Franccedilois Chalifoux
The credit insurance rider now available at UL Mutual
ldquoQuote of the monthrdquo
Update Access to Federal COVID-19 Subsidies for Financial Advisors
Federal Subsidy Access for Self-Employed Advisors
Canada Emergency Wage Subsidy (CEWS)
Who qualifies If you have paid employees you may qualify for this 75 wage subsidy You must have
withstood a minimum 15 revenue decline in March andor a 30 revenue decline in April
and May If you meet the revenue decline threshold in March you automatically qualify for
April May would have to be reassessed How does it work To demonstrate threshold requirements you must choose one of the following methodolo-
gy options Option 1 You can compare your revenue for the month you wish to receive the subsidy
in with your revenue for the same month last year and show a 30 decrease for April and
May or a 15 decrease for March Option 2 You can compare your gross revenue for the month you wish to receive the
subsidy in with your average of gross revenue from January and February 2020 Once an option is chosen you must stick to that option and not change your meth-
odology
Learn More
Learn More
Canada Emergency Business Account (CEBA)
Who qualifies The government has addressed concerns from many industry associations by lowering
the payroll threshold from $50000 to $20000 If you are incorporated and pay your-
selves at least $20000 yearly you qualify for this subsidy How does it work Provided by participating financial institutions the program will run for three months and
provides a $40000 interest-free loan for a period of just over 2 years $10000 of that is forgivable if paid in full by the end of 2022
Canada Emergency Commercial Rent Assistance Program (CECRA)
This program is in development and the provinces must be engaged given they are
tasked with rental issues This program will provide federal assistance to alleviate a
large portion of commercial rental costs A portion of rental costs will have to be paid by
businesses
Federal Subsidy Access for All Employees (Including Commission-Based Advisors)
Canadian Emergency Response Benefit (CERB)
Who qualifies This subsidy provides access to anyone that has earned a minimum of $5000 of in-
come in 2019 This includes those that have been paying themselves via dividends or
earn their income via commission How it works Through this program you could earn a minimum of $1000 a month on top of any busi-
ness revenue that you have been earning during the COVID-19 pandemic
Learn More
Learn More
Pacific Place Financial Services Annual Conference
Qualification Period January 1 2020mdashDecember 31 2020
Travel Period 2021
Qualification 75000 FYC
Be part of this annual PPFS conference on us
This event is not to be missed
There is lotrsquos of time left to submit cases from all carriers
Check with Mable or Mimi to see how close you are to attend and
contest rules
Compliance Department
Pacific Place Financial ServicesBridgeforce Pacific Place
Your Privacy Policy Ensure Safekeeping of Client Personal
Information ndash Best Practices amp Compliance Tips
When collecting information from clients and prospects you must be prepared to explain the purposes for which you are collecting this information Client consent to an advisorrsquos collection and use of personal information is generally included within the Insurer application signed by the client This provides authorization to the advisor for this single purpose and to this single In-surer Where the advisor will retain ANY of this information collected in order to build a client file or to assist the client with future requirements consent should be obtained from the client in writing at all times It is a good business practice to provide information to a client or prospect about your own privacy practices Sample wording is provided in HUBLINK that you can use on your business letterhead to assist you in preparing documentation This information can be giv-en to the client at an initial meeting Accountability
You must take appropriate measures in your practice to ensure that information yoursquove col-lected is used for the purposes identified and that it is not used for another purpose or dis-closed to a third party without the clientrsquos or prospectrsquos consent except as may otherwise be allowed by law
You should only disclose personal information about your clients to another person or com-pany if you have the verbal or written consent of your client or if you are otherwise allowed to do so by law You can recommend other professionals or advisors to your clients if they ask you or if you believe they may benefit from such services You should never provide any client names or other information to third parties that may use it to market their services to your clients unless you have the clients consent
You must take appropriate precautions to safeguard client information from third parties who may have access to your premises ie security cleaning services and suppliers
More information on PIPEDA can be found at the Federal Privacy Commissionerrsquos website
Continue on next page
Physical Operational Safeguards
When destroying paper materials containing client or prospect personal information always shred the documents either by using your own shredder or subscribing to a shredding ser-vice
Information stored on CDs and diskettes should be deleted Ensure that all sensitive personal information is accessed through appropriate user ID and
password secured in locked rooms cabinets andor desk drawers when not actively in use and that access is appropriately restricted to those requiring access for the performance of their duties
Safeguard client information whether in your personal office car or other location Personal information should be removed from the advisorrsquos place of business only when necessary or required to appropriately service clients
Computers and PDAs should be locked to prevent access during all absences (lunch meetings evenings weekends illnesses and vacations)
Laptops should be securely anchored or stored in a locked cabinet or drawer (the key should be stored in a safe place away from laptop)
Use screen savers or other means to cover personal information on computer screens when others are in your office or work area
Other Operational Safeguards
You and your associates and staff should take appropriate measures to authenticate the identity of the person asking for confidential information before itrsquos released
Attach a disclaimer to all e-mail and FAX communications containing client personal infor-mation Example as follows ldquoThe contents of this communication including any attachment(s) are confidential and may be privileged If you are not the intended recipient (or are not receiving this communication on behalf of the intended recipient) please notify the sender immediately and delete or destroy this communication without reading it and without mak-ing forwarding or retaining any copy or record of it or its contents Thank yourdquo
Fax machines photocopiers printers etc should be located in areas where access is reason-ably limited
Never discuss clients in public places such as elevators cafeterias or restaurants Take precautions to avoid being overheard when discussing client or employee personal in-
formation on cellular phones These are excellent recommendations which can be incorporated into your Privacy Policy and
Procedures
Advisor Insurance amp Financial Services KEY RESPONSIBILITIES
You will be actively working to develop and grow your client base and providing solutions including Insurance Employee Benefits Retirement Planning andor Investments
Planning building and execution of a business sales plan
You are a true client relationship advisor who looks for opportunities to refer and receive referrals
You will participate with all the companyrsquos marketing activities and contribute your ideas towards their effectiveness and contributing towards their positive results
Building and growing your centers of influences
Keeping up to date with industry and regulatory trends and changes
Working with all lines of Pacific Place Financial Services Bridgeforce Pacific Place business offerings
DESIRED SKILLS amp EXPERIENCE
Minimum 3 years experience in a similar role and ready to take your career to the next step experienced with Insurance andor Investment Sales an asset but not mandatory
Strong listening skills and willingness to learn
Insurance Licensed (LLQP) and CFP CSC CIM CPA CFA CLU as an asset or working towards such Designation Willingness to obtain LLQP license if not currently licensed
Strong communication skills oral and written
Professional motivated and able to work in a fast-paced dynamic environment Team centered driven and self motivated attitude Compensation commissions + marketing support + mentorship + coaching + networking avenues Take ad-vantage of this opportunity to work alongside some of the top minds in the industry and benefit from the structure support and resources necessary to push your success to the next level Please send a cover let-ter and your resume to talentpacificplacegroupcom with ldquoCareerrdquo in the subject line
We thank all applicants who apply but only those candidates selected for an interview will be contacted
If you know of anyone who maybe interested in a career in Financial Services please have them send in their resume for in interview talentpacificplacegroupcom
In the News at PPIS _________________________________
Keeping you informed
Welcome
At Pacific Place Insurance
Services we like to keep our
agents informed We hope
you find this update useful
Enjoy
April 7 Our update on COVID-19
(coronavirus)
British Columbia Driver Licence To help increase safety for both customers and employees ICBC has been working with the Ministries of Health and Citizens Services to develop on-line and phone-based service delivery extension options to reduce the need for BC residents to physically visit a driver li-censing office
BRITISH COLUMBIA DRIVER LICENCE (BCDL)
The following services are now available over the phone Please call us at 1-800-950-1498 or 250-978-8300 to
Renew an existing BCDL that is within 6 weeks of your card expiry date
Reinstate a BCDL that has been cancelled prohibited or suspended and is now eligible for a reinstatement
Issue a replacement BCDL
The driver licensing fee photo and signature (as appropriate) will not be collected at the time of your call
We will mail you a paper interim drivers licence that extends your drivers licence validity period for an additional 90 days A physical card will not be produced until you attend one of our driver licensing offices at which time the regular fees and signatory requirements will apply
These temporary procedures apply to driver licences that are expiring within six weeks or have not expired for more than three years
In the News at PPIS _________________________________
Keeping you informed
Welcome
At Pacific Place Insurance
Services we like to keep our
agents informed We hope
you find this update useful
Enjoy
Given that insurers rely on investments to supplement their underwriting in-come how big of a concern is the recent nosedive in stock markets
ldquoRight now from the standpoint of reduction in equity values the Canadian PampC segment as a whole can withstand thatrdquo Greg Williams senior director at AM Best Ratings Services said in a recent interview
It used to be that when interest rates were higher insurers could easily offset underwriting losses with investment income In general PampC insurersrsquo invest-ments are tied up in relatively safe investment options such as bonds Now however not only are interest rates at an all-time low but stock prices are also dropping
The SampPTSX Composite Index ndash at 17994 on Feb 20 ndash dropped 38 to 11222 on Mar 23 which was 12 days after the World Health Organization called COVID-19 a pandemic The same index opened Tuesday at 13916 so the SampPTSX Composite is still down nearly 23 from six weeks ago Mean-while the SampP 500 opened Tuesday at 2736 down about 20 from 3386 in late February
But stocks are only one type of egg in an insurance companyrsquos investment bas-ket Moreover AM Best suggests that some Canadian insurers could be more affected than others by declines in equity prices
ldquoThat is what we are looking atrdquo Williams told Canadian Underwriter ldquoAs rating analysts we are going through our portfolios identifying the companies that we think may not have as robust capitalization or may have an over-reliance on equity exposurerdquo
Oldwick NJ-based AM Best Company Inc which rates the financial health of individual insurers was asked by Canadian Underwriter to comment on the im-pact of the COVID-19 pandemic
Can Canadarsquos PampC industry withstand the 20 stock market drop
Fears over the COVID-19 pandemic and plummeting oil prices have caused mortgage rates to plummet to multi-year lows over the past couple of weeks
But now some lenders are actually starting to raise rates
Fixed rates on certain terms have been creeping back up while some of the big banks have been quietly cutting their dis-counts on prime rate (which affects floating rates)
Scotiabank for example raised its published 5-year closed variable rate 60 percentage points on Saturday from 345 to 405
A host of other lenders have also been slashing their discounts from prime by anywhere from 20 up to 75 basis points At one lender for example a new borrower could have obtained a high-ratio 5-year variable mortgage at Prime ndash 100 or 245 Today that same rate is now Prime ndash 025 or 320
So whatrsquos going on Fear has saturated the market to the extent that lenders are now concerned about liquidity and ris-ing defaults according to observers
ldquoI think if yoursquore a bank yoursquore scared of losses right nowrdquo Shawn Stillman founder of mortgageoutletca told CMT ldquoThe banks are in this to make money and if they donrsquot think that theyrsquore going to be able to make money because all of a sudden their default rate is going to go up then theyrsquore going to protect themselves by raising ratesrdquo
In addition to the potential for an increase in default rates Stillman says that with more people facing temporary layoffs due to the coronavirus more people will start drawing on their available credit
ldquoIf yoursquore a business and you have a line of credit yoursquore drawing on that line of credit If you have credit cards yoursquore maxing out those credit cards You are using your ability to borrow more money and it becomes a shock to the systemrdquo Stillman said Essentially the banks could face a growing run on available credit facilities which could challenge their ability to finance all of that credit
Thatrsquos one of the reasons why the Office of the Superintendent of Financial Institutions (OSFI) announced on Friday that it was lowering the capital requirements for banks which would free up an additional $300 billion of lending capacity
Despite the Bank of Canadarsquos emergency rate cut on Friday markets are still pricing in an additional 50-bps cut when the Bank meets next month That will bring Canadarsquos overnight lending rate down to 025
Knowing this banks are starting to increase the discounts from prime so that the economics of funding variable-rate mortgages continues to make sense
Why are mortgage
rates going up
How will COVID-19 affect the housing market
Economists and elected leaders agree that the COVID-19 pandemic will cause economic activity to slow which will likely impact the housing market
With that in mind the Bank of Canada recently lowered the overnight rate as a proactive measure to ease the negative impact of COVID-19 on the Canadian economy
Demand for homes last month saw significant year-over-year increases and preliminary reports from this month show a similar trend
In the US however about 16 per cent of Realtors nationwide reported re-duced buyer interest since the onset of COVID-19
Right now sales seem to be relatively unaffected by the virus but things are moving quite quickly and this trend might not continue
Home sales and prices What to expect
Home sales and prices will likely face declines in the spring and early summer with a recovery along with the economy in the second half of the year accord-ing to the latest projection from BC Real Estate Association (BCREA) Chief Economist Brendon Ogmundson
ldquoUnsurprisingly the results of our simulations show a steep decline in home sales in the second quarter of this year as economic activity becomes eerily quietrdquo said Ogmundson in the latest BCREA Market Intelligence Report
The provincial rental freeze evictions ban and what it means for you
The provincial government brought a new Rental Tenancy Order (RTO) into effect restricting rent increases and evictions during the COVID-19 pandemic
Herersquos what you need to know about these changes Eviction moratorium Landlords can no longer give a tenant a notice to end the tenancy except in situations where people or the rental unit are at significant risk However if a landlord gave a tenant a notice to end the tenancy before March 30 then the notice remains in effect subject to the dispute resolution process and an order of possession can still be granted If a seller and a tenant sign a Mutual Agreement to End a Tenancy and the tenant refuses to vacate the premises this will not be en-forceable until the emergency orders are lifted This may be complicated in cases where a tenant is under mandatory quarantine self-isolation or is in a medical facility In those cases itrsquos probably best to seek legal advice
Landlordrsquos right to enter rental unit A landlord can enter a rental unit for repairs or showings as long as the tenant consents Landlords must follow the standard procedure of requesting access at least 24 hours in advance noting the proposed date and time ndash and they must wait for the tenantrsquos consent Landlords can enter rental units without tenant consent if theres an emergency in relation to the COVID-19 pandemic and the entry is necessary to protect the health safety or welfare of the landlord the tenant or the other occupants
Rent freeze Rent increases set to occur while this order is in effect including previously announced rent increases set to take effect from March 30 onwards canrsquot take effect until after the state of emergency has ended An exception for a rent increase would be if one or more occu-pants are added to a unit and the tenancy agreement specifies how the rent varies with the number of occupants
Restricting access to common areas Landlords can reasonably restrict access to common areas to prevent the spread of COVID-19
Resources The provincial government created an FAQ on these rental changes Click here to read it LandlordBC also has an FAQ on the subject Click here to read it
17 Steps to Sell your Home in the COVID era
1 You meet with the agent in-person while practicing physical distancing or via Zoom to discuss listing the proper ty on the MLSreg System Once terms have been agreed upon we and sign the forms via Docusign to
initiate the contract
2 The online marketing of your home has become more important than ever before We set up professional photos a high-quality Virtual Tour and a professional Floor Plan so that the online consumer has a great vis-ual understanding of your home You post your new listing on your website and the MLS to begin promoting
it according to your marketing plan
3 Potential buyers and other members become aware of the listing and the virtual open house clicking on a recorded open house introductory video They can also view the virtual tour
4 We also do a livestream video showing on social media to further showcase your home That will be saved
on all platforms (website Instagram Facebook) for people to reference
5 A buyer likes the place and contacts the sellerrsquos (or their own) REALTORreg with questions
6 The interested buyer drives to the property and does a walk-around If the walk-around takes place on public property no further arrangements need to be made other than to give sellers a heads-up people will be standing or walking about the area If the selleroccupant permits the buyers could take a walk around
the property itself
7 This step is negotiable If the property is owner occupied or the tenants are amicable a private showing with masks hand sanitizers gloves and practicing social distancing can be done If the owner or tenants
donrsquot feel comfortable with this we proceed to 8
8 Interested buyer contacts the sellerrsquos Realtor or their own Realtor asking to write an offer (If the buyer wants to deal with the sellerrsquos Realtor theyrsquoll be unrepresented per Councilrsquos requirements)
9 The offer is drafted and is emailed to the buyer for review Upon approval the offer is sent to the sellers
Realtor
10 Usually therersquos a back and forth between the parties via their Realtors all done through the phone and or any other non-face-to-face means
11 Seller and buyer agree on a deal with executed copies sent to the buyer and seller via their Realtors
12 The deal usually includes the following subjects Subject to inspection (buyerhome inspectorappraiser
etc) with recommendations for different time slots to ensure physical distancing
13 Realtors discuss health and safety protocols documenting the partiesrsquo informed consent in their files We have a brokerage form that goes through the list of protocols
14 The Realtors arrange with a mind to informed consent the inspections incorporating robust physical
distancing and health risk-management practices
15 Once the inspections done and approved subjects are removed using Docusign and sent to the parties
16 The lawyersnotaries arrange for the closing following the directives of the Law SocietyBar Association and LTSA edicts dealing with in-personvirtual meeting requirements (eg signing and checking ID protocols)
17 Possession takes place with remote key pick-up arranged in advance again with physical distancing
kept in mind
COVID-19 Response measures (March 18)
Working With You Through Uncertain Times
Update COVID 19 and the impact on Equitable Lifersquos
events and operations
COVID-19 BMO Insurance - Update
Important Message COVID-19 Updates
See the benefits for advisors
Personal Health amp Dental Plans
COVID-19 update
In times of uncertainty well make sure you
can support your clients
Wersquore open for business COVID-19 update
iA Financial Group | Important message
regarding COVID-19
Supporting you and your business during Covid-19
La Capitale We are there present and available
Keep your business moving during COVID-19
COVID-19 processes cancellations and precautions
Answers to your questions
COVID-19 Update for RBC Insurance Life and Health
Message from our CEO Jean-Franccedilois Chalifoux
The credit insurance rider now available at UL Mutual
ldquoQuote of the monthrdquo
Update Access to Federal COVID-19 Subsidies for Financial Advisors
Federal Subsidy Access for Self-Employed Advisors
Canada Emergency Wage Subsidy (CEWS)
Who qualifies If you have paid employees you may qualify for this 75 wage subsidy You must have
withstood a minimum 15 revenue decline in March andor a 30 revenue decline in April
and May If you meet the revenue decline threshold in March you automatically qualify for
April May would have to be reassessed How does it work To demonstrate threshold requirements you must choose one of the following methodolo-
gy options Option 1 You can compare your revenue for the month you wish to receive the subsidy
in with your revenue for the same month last year and show a 30 decrease for April and
May or a 15 decrease for March Option 2 You can compare your gross revenue for the month you wish to receive the
subsidy in with your average of gross revenue from January and February 2020 Once an option is chosen you must stick to that option and not change your meth-
odology
Learn More
Learn More
Canada Emergency Business Account (CEBA)
Who qualifies The government has addressed concerns from many industry associations by lowering
the payroll threshold from $50000 to $20000 If you are incorporated and pay your-
selves at least $20000 yearly you qualify for this subsidy How does it work Provided by participating financial institutions the program will run for three months and
provides a $40000 interest-free loan for a period of just over 2 years $10000 of that is forgivable if paid in full by the end of 2022
Canada Emergency Commercial Rent Assistance Program (CECRA)
This program is in development and the provinces must be engaged given they are
tasked with rental issues This program will provide federal assistance to alleviate a
large portion of commercial rental costs A portion of rental costs will have to be paid by
businesses
Federal Subsidy Access for All Employees (Including Commission-Based Advisors)
Canadian Emergency Response Benefit (CERB)
Who qualifies This subsidy provides access to anyone that has earned a minimum of $5000 of in-
come in 2019 This includes those that have been paying themselves via dividends or
earn their income via commission How it works Through this program you could earn a minimum of $1000 a month on top of any busi-
ness revenue that you have been earning during the COVID-19 pandemic
Learn More
Learn More
Pacific Place Financial Services Annual Conference
Qualification Period January 1 2020mdashDecember 31 2020
Travel Period 2021
Qualification 75000 FYC
Be part of this annual PPFS conference on us
This event is not to be missed
There is lotrsquos of time left to submit cases from all carriers
Check with Mable or Mimi to see how close you are to attend and
contest rules
Compliance Department
Pacific Place Financial ServicesBridgeforce Pacific Place
Your Privacy Policy Ensure Safekeeping of Client Personal
Information ndash Best Practices amp Compliance Tips
When collecting information from clients and prospects you must be prepared to explain the purposes for which you are collecting this information Client consent to an advisorrsquos collection and use of personal information is generally included within the Insurer application signed by the client This provides authorization to the advisor for this single purpose and to this single In-surer Where the advisor will retain ANY of this information collected in order to build a client file or to assist the client with future requirements consent should be obtained from the client in writing at all times It is a good business practice to provide information to a client or prospect about your own privacy practices Sample wording is provided in HUBLINK that you can use on your business letterhead to assist you in preparing documentation This information can be giv-en to the client at an initial meeting Accountability
You must take appropriate measures in your practice to ensure that information yoursquove col-lected is used for the purposes identified and that it is not used for another purpose or dis-closed to a third party without the clientrsquos or prospectrsquos consent except as may otherwise be allowed by law
You should only disclose personal information about your clients to another person or com-pany if you have the verbal or written consent of your client or if you are otherwise allowed to do so by law You can recommend other professionals or advisors to your clients if they ask you or if you believe they may benefit from such services You should never provide any client names or other information to third parties that may use it to market their services to your clients unless you have the clients consent
You must take appropriate precautions to safeguard client information from third parties who may have access to your premises ie security cleaning services and suppliers
More information on PIPEDA can be found at the Federal Privacy Commissionerrsquos website
Continue on next page
Physical Operational Safeguards
When destroying paper materials containing client or prospect personal information always shred the documents either by using your own shredder or subscribing to a shredding ser-vice
Information stored on CDs and diskettes should be deleted Ensure that all sensitive personal information is accessed through appropriate user ID and
password secured in locked rooms cabinets andor desk drawers when not actively in use and that access is appropriately restricted to those requiring access for the performance of their duties
Safeguard client information whether in your personal office car or other location Personal information should be removed from the advisorrsquos place of business only when necessary or required to appropriately service clients
Computers and PDAs should be locked to prevent access during all absences (lunch meetings evenings weekends illnesses and vacations)
Laptops should be securely anchored or stored in a locked cabinet or drawer (the key should be stored in a safe place away from laptop)
Use screen savers or other means to cover personal information on computer screens when others are in your office or work area
Other Operational Safeguards
You and your associates and staff should take appropriate measures to authenticate the identity of the person asking for confidential information before itrsquos released
Attach a disclaimer to all e-mail and FAX communications containing client personal infor-mation Example as follows ldquoThe contents of this communication including any attachment(s) are confidential and may be privileged If you are not the intended recipient (or are not receiving this communication on behalf of the intended recipient) please notify the sender immediately and delete or destroy this communication without reading it and without mak-ing forwarding or retaining any copy or record of it or its contents Thank yourdquo
Fax machines photocopiers printers etc should be located in areas where access is reason-ably limited
Never discuss clients in public places such as elevators cafeterias or restaurants Take precautions to avoid being overheard when discussing client or employee personal in-
formation on cellular phones These are excellent recommendations which can be incorporated into your Privacy Policy and
Procedures
Advisor Insurance amp Financial Services KEY RESPONSIBILITIES
You will be actively working to develop and grow your client base and providing solutions including Insurance Employee Benefits Retirement Planning andor Investments
Planning building and execution of a business sales plan
You are a true client relationship advisor who looks for opportunities to refer and receive referrals
You will participate with all the companyrsquos marketing activities and contribute your ideas towards their effectiveness and contributing towards their positive results
Building and growing your centers of influences
Keeping up to date with industry and regulatory trends and changes
Working with all lines of Pacific Place Financial Services Bridgeforce Pacific Place business offerings
DESIRED SKILLS amp EXPERIENCE
Minimum 3 years experience in a similar role and ready to take your career to the next step experienced with Insurance andor Investment Sales an asset but not mandatory
Strong listening skills and willingness to learn
Insurance Licensed (LLQP) and CFP CSC CIM CPA CFA CLU as an asset or working towards such Designation Willingness to obtain LLQP license if not currently licensed
Strong communication skills oral and written
Professional motivated and able to work in a fast-paced dynamic environment Team centered driven and self motivated attitude Compensation commissions + marketing support + mentorship + coaching + networking avenues Take ad-vantage of this opportunity to work alongside some of the top minds in the industry and benefit from the structure support and resources necessary to push your success to the next level Please send a cover let-ter and your resume to talentpacificplacegroupcom with ldquoCareerrdquo in the subject line
We thank all applicants who apply but only those candidates selected for an interview will be contacted
If you know of anyone who maybe interested in a career in Financial Services please have them send in their resume for in interview talentpacificplacegroupcom
In the News at PPIS _________________________________
Keeping you informed
Welcome
At Pacific Place Insurance
Services we like to keep our
agents informed We hope
you find this update useful
Enjoy
April 7 Our update on COVID-19
(coronavirus)
British Columbia Driver Licence To help increase safety for both customers and employees ICBC has been working with the Ministries of Health and Citizens Services to develop on-line and phone-based service delivery extension options to reduce the need for BC residents to physically visit a driver li-censing office
BRITISH COLUMBIA DRIVER LICENCE (BCDL)
The following services are now available over the phone Please call us at 1-800-950-1498 or 250-978-8300 to
Renew an existing BCDL that is within 6 weeks of your card expiry date
Reinstate a BCDL that has been cancelled prohibited or suspended and is now eligible for a reinstatement
Issue a replacement BCDL
The driver licensing fee photo and signature (as appropriate) will not be collected at the time of your call
We will mail you a paper interim drivers licence that extends your drivers licence validity period for an additional 90 days A physical card will not be produced until you attend one of our driver licensing offices at which time the regular fees and signatory requirements will apply
These temporary procedures apply to driver licences that are expiring within six weeks or have not expired for more than three years
In the News at PPIS _________________________________
Keeping you informed
Welcome
At Pacific Place Insurance
Services we like to keep our
agents informed We hope
you find this update useful
Enjoy
Given that insurers rely on investments to supplement their underwriting in-come how big of a concern is the recent nosedive in stock markets
ldquoRight now from the standpoint of reduction in equity values the Canadian PampC segment as a whole can withstand thatrdquo Greg Williams senior director at AM Best Ratings Services said in a recent interview
It used to be that when interest rates were higher insurers could easily offset underwriting losses with investment income In general PampC insurersrsquo invest-ments are tied up in relatively safe investment options such as bonds Now however not only are interest rates at an all-time low but stock prices are also dropping
The SampPTSX Composite Index ndash at 17994 on Feb 20 ndash dropped 38 to 11222 on Mar 23 which was 12 days after the World Health Organization called COVID-19 a pandemic The same index opened Tuesday at 13916 so the SampPTSX Composite is still down nearly 23 from six weeks ago Mean-while the SampP 500 opened Tuesday at 2736 down about 20 from 3386 in late February
But stocks are only one type of egg in an insurance companyrsquos investment bas-ket Moreover AM Best suggests that some Canadian insurers could be more affected than others by declines in equity prices
ldquoThat is what we are looking atrdquo Williams told Canadian Underwriter ldquoAs rating analysts we are going through our portfolios identifying the companies that we think may not have as robust capitalization or may have an over-reliance on equity exposurerdquo
Oldwick NJ-based AM Best Company Inc which rates the financial health of individual insurers was asked by Canadian Underwriter to comment on the im-pact of the COVID-19 pandemic
Can Canadarsquos PampC industry withstand the 20 stock market drop
Fears over the COVID-19 pandemic and plummeting oil prices have caused mortgage rates to plummet to multi-year lows over the past couple of weeks
But now some lenders are actually starting to raise rates
Fixed rates on certain terms have been creeping back up while some of the big banks have been quietly cutting their dis-counts on prime rate (which affects floating rates)
Scotiabank for example raised its published 5-year closed variable rate 60 percentage points on Saturday from 345 to 405
A host of other lenders have also been slashing their discounts from prime by anywhere from 20 up to 75 basis points At one lender for example a new borrower could have obtained a high-ratio 5-year variable mortgage at Prime ndash 100 or 245 Today that same rate is now Prime ndash 025 or 320
So whatrsquos going on Fear has saturated the market to the extent that lenders are now concerned about liquidity and ris-ing defaults according to observers
ldquoI think if yoursquore a bank yoursquore scared of losses right nowrdquo Shawn Stillman founder of mortgageoutletca told CMT ldquoThe banks are in this to make money and if they donrsquot think that theyrsquore going to be able to make money because all of a sudden their default rate is going to go up then theyrsquore going to protect themselves by raising ratesrdquo
In addition to the potential for an increase in default rates Stillman says that with more people facing temporary layoffs due to the coronavirus more people will start drawing on their available credit
ldquoIf yoursquore a business and you have a line of credit yoursquore drawing on that line of credit If you have credit cards yoursquore maxing out those credit cards You are using your ability to borrow more money and it becomes a shock to the systemrdquo Stillman said Essentially the banks could face a growing run on available credit facilities which could challenge their ability to finance all of that credit
Thatrsquos one of the reasons why the Office of the Superintendent of Financial Institutions (OSFI) announced on Friday that it was lowering the capital requirements for banks which would free up an additional $300 billion of lending capacity
Despite the Bank of Canadarsquos emergency rate cut on Friday markets are still pricing in an additional 50-bps cut when the Bank meets next month That will bring Canadarsquos overnight lending rate down to 025
Knowing this banks are starting to increase the discounts from prime so that the economics of funding variable-rate mortgages continues to make sense
Why are mortgage
rates going up
How will COVID-19 affect the housing market
Economists and elected leaders agree that the COVID-19 pandemic will cause economic activity to slow which will likely impact the housing market
With that in mind the Bank of Canada recently lowered the overnight rate as a proactive measure to ease the negative impact of COVID-19 on the Canadian economy
Demand for homes last month saw significant year-over-year increases and preliminary reports from this month show a similar trend
In the US however about 16 per cent of Realtors nationwide reported re-duced buyer interest since the onset of COVID-19
Right now sales seem to be relatively unaffected by the virus but things are moving quite quickly and this trend might not continue
Home sales and prices What to expect
Home sales and prices will likely face declines in the spring and early summer with a recovery along with the economy in the second half of the year accord-ing to the latest projection from BC Real Estate Association (BCREA) Chief Economist Brendon Ogmundson
ldquoUnsurprisingly the results of our simulations show a steep decline in home sales in the second quarter of this year as economic activity becomes eerily quietrdquo said Ogmundson in the latest BCREA Market Intelligence Report
The provincial rental freeze evictions ban and what it means for you
The provincial government brought a new Rental Tenancy Order (RTO) into effect restricting rent increases and evictions during the COVID-19 pandemic
Herersquos what you need to know about these changes Eviction moratorium Landlords can no longer give a tenant a notice to end the tenancy except in situations where people or the rental unit are at significant risk However if a landlord gave a tenant a notice to end the tenancy before March 30 then the notice remains in effect subject to the dispute resolution process and an order of possession can still be granted If a seller and a tenant sign a Mutual Agreement to End a Tenancy and the tenant refuses to vacate the premises this will not be en-forceable until the emergency orders are lifted This may be complicated in cases where a tenant is under mandatory quarantine self-isolation or is in a medical facility In those cases itrsquos probably best to seek legal advice
Landlordrsquos right to enter rental unit A landlord can enter a rental unit for repairs or showings as long as the tenant consents Landlords must follow the standard procedure of requesting access at least 24 hours in advance noting the proposed date and time ndash and they must wait for the tenantrsquos consent Landlords can enter rental units without tenant consent if theres an emergency in relation to the COVID-19 pandemic and the entry is necessary to protect the health safety or welfare of the landlord the tenant or the other occupants
Rent freeze Rent increases set to occur while this order is in effect including previously announced rent increases set to take effect from March 30 onwards canrsquot take effect until after the state of emergency has ended An exception for a rent increase would be if one or more occu-pants are added to a unit and the tenancy agreement specifies how the rent varies with the number of occupants
Restricting access to common areas Landlords can reasonably restrict access to common areas to prevent the spread of COVID-19
Resources The provincial government created an FAQ on these rental changes Click here to read it LandlordBC also has an FAQ on the subject Click here to read it
17 Steps to Sell your Home in the COVID era
1 You meet with the agent in-person while practicing physical distancing or via Zoom to discuss listing the proper ty on the MLSreg System Once terms have been agreed upon we and sign the forms via Docusign to
initiate the contract
2 The online marketing of your home has become more important than ever before We set up professional photos a high-quality Virtual Tour and a professional Floor Plan so that the online consumer has a great vis-ual understanding of your home You post your new listing on your website and the MLS to begin promoting
it according to your marketing plan
3 Potential buyers and other members become aware of the listing and the virtual open house clicking on a recorded open house introductory video They can also view the virtual tour
4 We also do a livestream video showing on social media to further showcase your home That will be saved
on all platforms (website Instagram Facebook) for people to reference
5 A buyer likes the place and contacts the sellerrsquos (or their own) REALTORreg with questions
6 The interested buyer drives to the property and does a walk-around If the walk-around takes place on public property no further arrangements need to be made other than to give sellers a heads-up people will be standing or walking about the area If the selleroccupant permits the buyers could take a walk around
the property itself
7 This step is negotiable If the property is owner occupied or the tenants are amicable a private showing with masks hand sanitizers gloves and practicing social distancing can be done If the owner or tenants
donrsquot feel comfortable with this we proceed to 8
8 Interested buyer contacts the sellerrsquos Realtor or their own Realtor asking to write an offer (If the buyer wants to deal with the sellerrsquos Realtor theyrsquoll be unrepresented per Councilrsquos requirements)
9 The offer is drafted and is emailed to the buyer for review Upon approval the offer is sent to the sellers
Realtor
10 Usually therersquos a back and forth between the parties via their Realtors all done through the phone and or any other non-face-to-face means
11 Seller and buyer agree on a deal with executed copies sent to the buyer and seller via their Realtors
12 The deal usually includes the following subjects Subject to inspection (buyerhome inspectorappraiser
etc) with recommendations for different time slots to ensure physical distancing
13 Realtors discuss health and safety protocols documenting the partiesrsquo informed consent in their files We have a brokerage form that goes through the list of protocols
14 The Realtors arrange with a mind to informed consent the inspections incorporating robust physical
distancing and health risk-management practices
15 Once the inspections done and approved subjects are removed using Docusign and sent to the parties
16 The lawyersnotaries arrange for the closing following the directives of the Law SocietyBar Association and LTSA edicts dealing with in-personvirtual meeting requirements (eg signing and checking ID protocols)
17 Possession takes place with remote key pick-up arranged in advance again with physical distancing
kept in mind
Wersquore open for business COVID-19 update
iA Financial Group | Important message
regarding COVID-19
Supporting you and your business during Covid-19
La Capitale We are there present and available
Keep your business moving during COVID-19
COVID-19 processes cancellations and precautions
Answers to your questions
COVID-19 Update for RBC Insurance Life and Health
Message from our CEO Jean-Franccedilois Chalifoux
The credit insurance rider now available at UL Mutual
ldquoQuote of the monthrdquo
Update Access to Federal COVID-19 Subsidies for Financial Advisors
Federal Subsidy Access for Self-Employed Advisors
Canada Emergency Wage Subsidy (CEWS)
Who qualifies If you have paid employees you may qualify for this 75 wage subsidy You must have
withstood a minimum 15 revenue decline in March andor a 30 revenue decline in April
and May If you meet the revenue decline threshold in March you automatically qualify for
April May would have to be reassessed How does it work To demonstrate threshold requirements you must choose one of the following methodolo-
gy options Option 1 You can compare your revenue for the month you wish to receive the subsidy
in with your revenue for the same month last year and show a 30 decrease for April and
May or a 15 decrease for March Option 2 You can compare your gross revenue for the month you wish to receive the
subsidy in with your average of gross revenue from January and February 2020 Once an option is chosen you must stick to that option and not change your meth-
odology
Learn More
Learn More
Canada Emergency Business Account (CEBA)
Who qualifies The government has addressed concerns from many industry associations by lowering
the payroll threshold from $50000 to $20000 If you are incorporated and pay your-
selves at least $20000 yearly you qualify for this subsidy How does it work Provided by participating financial institutions the program will run for three months and
provides a $40000 interest-free loan for a period of just over 2 years $10000 of that is forgivable if paid in full by the end of 2022
Canada Emergency Commercial Rent Assistance Program (CECRA)
This program is in development and the provinces must be engaged given they are
tasked with rental issues This program will provide federal assistance to alleviate a
large portion of commercial rental costs A portion of rental costs will have to be paid by
businesses
Federal Subsidy Access for All Employees (Including Commission-Based Advisors)
Canadian Emergency Response Benefit (CERB)
Who qualifies This subsidy provides access to anyone that has earned a minimum of $5000 of in-
come in 2019 This includes those that have been paying themselves via dividends or
earn their income via commission How it works Through this program you could earn a minimum of $1000 a month on top of any busi-
ness revenue that you have been earning during the COVID-19 pandemic
Learn More
Learn More
Pacific Place Financial Services Annual Conference
Qualification Period January 1 2020mdashDecember 31 2020
Travel Period 2021
Qualification 75000 FYC
Be part of this annual PPFS conference on us
This event is not to be missed
There is lotrsquos of time left to submit cases from all carriers
Check with Mable or Mimi to see how close you are to attend and
contest rules
Compliance Department
Pacific Place Financial ServicesBridgeforce Pacific Place
Your Privacy Policy Ensure Safekeeping of Client Personal
Information ndash Best Practices amp Compliance Tips
When collecting information from clients and prospects you must be prepared to explain the purposes for which you are collecting this information Client consent to an advisorrsquos collection and use of personal information is generally included within the Insurer application signed by the client This provides authorization to the advisor for this single purpose and to this single In-surer Where the advisor will retain ANY of this information collected in order to build a client file or to assist the client with future requirements consent should be obtained from the client in writing at all times It is a good business practice to provide information to a client or prospect about your own privacy practices Sample wording is provided in HUBLINK that you can use on your business letterhead to assist you in preparing documentation This information can be giv-en to the client at an initial meeting Accountability
You must take appropriate measures in your practice to ensure that information yoursquove col-lected is used for the purposes identified and that it is not used for another purpose or dis-closed to a third party without the clientrsquos or prospectrsquos consent except as may otherwise be allowed by law
You should only disclose personal information about your clients to another person or com-pany if you have the verbal or written consent of your client or if you are otherwise allowed to do so by law You can recommend other professionals or advisors to your clients if they ask you or if you believe they may benefit from such services You should never provide any client names or other information to third parties that may use it to market their services to your clients unless you have the clients consent
You must take appropriate precautions to safeguard client information from third parties who may have access to your premises ie security cleaning services and suppliers
More information on PIPEDA can be found at the Federal Privacy Commissionerrsquos website
Continue on next page
Physical Operational Safeguards
When destroying paper materials containing client or prospect personal information always shred the documents either by using your own shredder or subscribing to a shredding ser-vice
Information stored on CDs and diskettes should be deleted Ensure that all sensitive personal information is accessed through appropriate user ID and
password secured in locked rooms cabinets andor desk drawers when not actively in use and that access is appropriately restricted to those requiring access for the performance of their duties
Safeguard client information whether in your personal office car or other location Personal information should be removed from the advisorrsquos place of business only when necessary or required to appropriately service clients
Computers and PDAs should be locked to prevent access during all absences (lunch meetings evenings weekends illnesses and vacations)
Laptops should be securely anchored or stored in a locked cabinet or drawer (the key should be stored in a safe place away from laptop)
Use screen savers or other means to cover personal information on computer screens when others are in your office or work area
Other Operational Safeguards
You and your associates and staff should take appropriate measures to authenticate the identity of the person asking for confidential information before itrsquos released
Attach a disclaimer to all e-mail and FAX communications containing client personal infor-mation Example as follows ldquoThe contents of this communication including any attachment(s) are confidential and may be privileged If you are not the intended recipient (or are not receiving this communication on behalf of the intended recipient) please notify the sender immediately and delete or destroy this communication without reading it and without mak-ing forwarding or retaining any copy or record of it or its contents Thank yourdquo
Fax machines photocopiers printers etc should be located in areas where access is reason-ably limited
Never discuss clients in public places such as elevators cafeterias or restaurants Take precautions to avoid being overheard when discussing client or employee personal in-
formation on cellular phones These are excellent recommendations which can be incorporated into your Privacy Policy and
Procedures
Advisor Insurance amp Financial Services KEY RESPONSIBILITIES
You will be actively working to develop and grow your client base and providing solutions including Insurance Employee Benefits Retirement Planning andor Investments
Planning building and execution of a business sales plan
You are a true client relationship advisor who looks for opportunities to refer and receive referrals
You will participate with all the companyrsquos marketing activities and contribute your ideas towards their effectiveness and contributing towards their positive results
Building and growing your centers of influences
Keeping up to date with industry and regulatory trends and changes
Working with all lines of Pacific Place Financial Services Bridgeforce Pacific Place business offerings
DESIRED SKILLS amp EXPERIENCE
Minimum 3 years experience in a similar role and ready to take your career to the next step experienced with Insurance andor Investment Sales an asset but not mandatory
Strong listening skills and willingness to learn
Insurance Licensed (LLQP) and CFP CSC CIM CPA CFA CLU as an asset or working towards such Designation Willingness to obtain LLQP license if not currently licensed
Strong communication skills oral and written
Professional motivated and able to work in a fast-paced dynamic environment Team centered driven and self motivated attitude Compensation commissions + marketing support + mentorship + coaching + networking avenues Take ad-vantage of this opportunity to work alongside some of the top minds in the industry and benefit from the structure support and resources necessary to push your success to the next level Please send a cover let-ter and your resume to talentpacificplacegroupcom with ldquoCareerrdquo in the subject line
We thank all applicants who apply but only those candidates selected for an interview will be contacted
If you know of anyone who maybe interested in a career in Financial Services please have them send in their resume for in interview talentpacificplacegroupcom
In the News at PPIS _________________________________
Keeping you informed
Welcome
At Pacific Place Insurance
Services we like to keep our
agents informed We hope
you find this update useful
Enjoy
April 7 Our update on COVID-19
(coronavirus)
British Columbia Driver Licence To help increase safety for both customers and employees ICBC has been working with the Ministries of Health and Citizens Services to develop on-line and phone-based service delivery extension options to reduce the need for BC residents to physically visit a driver li-censing office
BRITISH COLUMBIA DRIVER LICENCE (BCDL)
The following services are now available over the phone Please call us at 1-800-950-1498 or 250-978-8300 to
Renew an existing BCDL that is within 6 weeks of your card expiry date
Reinstate a BCDL that has been cancelled prohibited or suspended and is now eligible for a reinstatement
Issue a replacement BCDL
The driver licensing fee photo and signature (as appropriate) will not be collected at the time of your call
We will mail you a paper interim drivers licence that extends your drivers licence validity period for an additional 90 days A physical card will not be produced until you attend one of our driver licensing offices at which time the regular fees and signatory requirements will apply
These temporary procedures apply to driver licences that are expiring within six weeks or have not expired for more than three years
In the News at PPIS _________________________________
Keeping you informed
Welcome
At Pacific Place Insurance
Services we like to keep our
agents informed We hope
you find this update useful
Enjoy
Given that insurers rely on investments to supplement their underwriting in-come how big of a concern is the recent nosedive in stock markets
ldquoRight now from the standpoint of reduction in equity values the Canadian PampC segment as a whole can withstand thatrdquo Greg Williams senior director at AM Best Ratings Services said in a recent interview
It used to be that when interest rates were higher insurers could easily offset underwriting losses with investment income In general PampC insurersrsquo invest-ments are tied up in relatively safe investment options such as bonds Now however not only are interest rates at an all-time low but stock prices are also dropping
The SampPTSX Composite Index ndash at 17994 on Feb 20 ndash dropped 38 to 11222 on Mar 23 which was 12 days after the World Health Organization called COVID-19 a pandemic The same index opened Tuesday at 13916 so the SampPTSX Composite is still down nearly 23 from six weeks ago Mean-while the SampP 500 opened Tuesday at 2736 down about 20 from 3386 in late February
But stocks are only one type of egg in an insurance companyrsquos investment bas-ket Moreover AM Best suggests that some Canadian insurers could be more affected than others by declines in equity prices
ldquoThat is what we are looking atrdquo Williams told Canadian Underwriter ldquoAs rating analysts we are going through our portfolios identifying the companies that we think may not have as robust capitalization or may have an over-reliance on equity exposurerdquo
Oldwick NJ-based AM Best Company Inc which rates the financial health of individual insurers was asked by Canadian Underwriter to comment on the im-pact of the COVID-19 pandemic
Can Canadarsquos PampC industry withstand the 20 stock market drop
Fears over the COVID-19 pandemic and plummeting oil prices have caused mortgage rates to plummet to multi-year lows over the past couple of weeks
But now some lenders are actually starting to raise rates
Fixed rates on certain terms have been creeping back up while some of the big banks have been quietly cutting their dis-counts on prime rate (which affects floating rates)
Scotiabank for example raised its published 5-year closed variable rate 60 percentage points on Saturday from 345 to 405
A host of other lenders have also been slashing their discounts from prime by anywhere from 20 up to 75 basis points At one lender for example a new borrower could have obtained a high-ratio 5-year variable mortgage at Prime ndash 100 or 245 Today that same rate is now Prime ndash 025 or 320
So whatrsquos going on Fear has saturated the market to the extent that lenders are now concerned about liquidity and ris-ing defaults according to observers
ldquoI think if yoursquore a bank yoursquore scared of losses right nowrdquo Shawn Stillman founder of mortgageoutletca told CMT ldquoThe banks are in this to make money and if they donrsquot think that theyrsquore going to be able to make money because all of a sudden their default rate is going to go up then theyrsquore going to protect themselves by raising ratesrdquo
In addition to the potential for an increase in default rates Stillman says that with more people facing temporary layoffs due to the coronavirus more people will start drawing on their available credit
ldquoIf yoursquore a business and you have a line of credit yoursquore drawing on that line of credit If you have credit cards yoursquore maxing out those credit cards You are using your ability to borrow more money and it becomes a shock to the systemrdquo Stillman said Essentially the banks could face a growing run on available credit facilities which could challenge their ability to finance all of that credit
Thatrsquos one of the reasons why the Office of the Superintendent of Financial Institutions (OSFI) announced on Friday that it was lowering the capital requirements for banks which would free up an additional $300 billion of lending capacity
Despite the Bank of Canadarsquos emergency rate cut on Friday markets are still pricing in an additional 50-bps cut when the Bank meets next month That will bring Canadarsquos overnight lending rate down to 025
Knowing this banks are starting to increase the discounts from prime so that the economics of funding variable-rate mortgages continues to make sense
Why are mortgage
rates going up
How will COVID-19 affect the housing market
Economists and elected leaders agree that the COVID-19 pandemic will cause economic activity to slow which will likely impact the housing market
With that in mind the Bank of Canada recently lowered the overnight rate as a proactive measure to ease the negative impact of COVID-19 on the Canadian economy
Demand for homes last month saw significant year-over-year increases and preliminary reports from this month show a similar trend
In the US however about 16 per cent of Realtors nationwide reported re-duced buyer interest since the onset of COVID-19
Right now sales seem to be relatively unaffected by the virus but things are moving quite quickly and this trend might not continue
Home sales and prices What to expect
Home sales and prices will likely face declines in the spring and early summer with a recovery along with the economy in the second half of the year accord-ing to the latest projection from BC Real Estate Association (BCREA) Chief Economist Brendon Ogmundson
ldquoUnsurprisingly the results of our simulations show a steep decline in home sales in the second quarter of this year as economic activity becomes eerily quietrdquo said Ogmundson in the latest BCREA Market Intelligence Report
The provincial rental freeze evictions ban and what it means for you
The provincial government brought a new Rental Tenancy Order (RTO) into effect restricting rent increases and evictions during the COVID-19 pandemic
Herersquos what you need to know about these changes Eviction moratorium Landlords can no longer give a tenant a notice to end the tenancy except in situations where people or the rental unit are at significant risk However if a landlord gave a tenant a notice to end the tenancy before March 30 then the notice remains in effect subject to the dispute resolution process and an order of possession can still be granted If a seller and a tenant sign a Mutual Agreement to End a Tenancy and the tenant refuses to vacate the premises this will not be en-forceable until the emergency orders are lifted This may be complicated in cases where a tenant is under mandatory quarantine self-isolation or is in a medical facility In those cases itrsquos probably best to seek legal advice
Landlordrsquos right to enter rental unit A landlord can enter a rental unit for repairs or showings as long as the tenant consents Landlords must follow the standard procedure of requesting access at least 24 hours in advance noting the proposed date and time ndash and they must wait for the tenantrsquos consent Landlords can enter rental units without tenant consent if theres an emergency in relation to the COVID-19 pandemic and the entry is necessary to protect the health safety or welfare of the landlord the tenant or the other occupants
Rent freeze Rent increases set to occur while this order is in effect including previously announced rent increases set to take effect from March 30 onwards canrsquot take effect until after the state of emergency has ended An exception for a rent increase would be if one or more occu-pants are added to a unit and the tenancy agreement specifies how the rent varies with the number of occupants
Restricting access to common areas Landlords can reasonably restrict access to common areas to prevent the spread of COVID-19
Resources The provincial government created an FAQ on these rental changes Click here to read it LandlordBC also has an FAQ on the subject Click here to read it
17 Steps to Sell your Home in the COVID era
1 You meet with the agent in-person while practicing physical distancing or via Zoom to discuss listing the proper ty on the MLSreg System Once terms have been agreed upon we and sign the forms via Docusign to
initiate the contract
2 The online marketing of your home has become more important than ever before We set up professional photos a high-quality Virtual Tour and a professional Floor Plan so that the online consumer has a great vis-ual understanding of your home You post your new listing on your website and the MLS to begin promoting
it according to your marketing plan
3 Potential buyers and other members become aware of the listing and the virtual open house clicking on a recorded open house introductory video They can also view the virtual tour
4 We also do a livestream video showing on social media to further showcase your home That will be saved
on all platforms (website Instagram Facebook) for people to reference
5 A buyer likes the place and contacts the sellerrsquos (or their own) REALTORreg with questions
6 The interested buyer drives to the property and does a walk-around If the walk-around takes place on public property no further arrangements need to be made other than to give sellers a heads-up people will be standing or walking about the area If the selleroccupant permits the buyers could take a walk around
the property itself
7 This step is negotiable If the property is owner occupied or the tenants are amicable a private showing with masks hand sanitizers gloves and practicing social distancing can be done If the owner or tenants
donrsquot feel comfortable with this we proceed to 8
8 Interested buyer contacts the sellerrsquos Realtor or their own Realtor asking to write an offer (If the buyer wants to deal with the sellerrsquos Realtor theyrsquoll be unrepresented per Councilrsquos requirements)
9 The offer is drafted and is emailed to the buyer for review Upon approval the offer is sent to the sellers
Realtor
10 Usually therersquos a back and forth between the parties via their Realtors all done through the phone and or any other non-face-to-face means
11 Seller and buyer agree on a deal with executed copies sent to the buyer and seller via their Realtors
12 The deal usually includes the following subjects Subject to inspection (buyerhome inspectorappraiser
etc) with recommendations for different time slots to ensure physical distancing
13 Realtors discuss health and safety protocols documenting the partiesrsquo informed consent in their files We have a brokerage form that goes through the list of protocols
14 The Realtors arrange with a mind to informed consent the inspections incorporating robust physical
distancing and health risk-management practices
15 Once the inspections done and approved subjects are removed using Docusign and sent to the parties
16 The lawyersnotaries arrange for the closing following the directives of the Law SocietyBar Association and LTSA edicts dealing with in-personvirtual meeting requirements (eg signing and checking ID protocols)
17 Possession takes place with remote key pick-up arranged in advance again with physical distancing
kept in mind
ldquoQuote of the monthrdquo
Update Access to Federal COVID-19 Subsidies for Financial Advisors
Federal Subsidy Access for Self-Employed Advisors
Canada Emergency Wage Subsidy (CEWS)
Who qualifies If you have paid employees you may qualify for this 75 wage subsidy You must have
withstood a minimum 15 revenue decline in March andor a 30 revenue decline in April
and May If you meet the revenue decline threshold in March you automatically qualify for
April May would have to be reassessed How does it work To demonstrate threshold requirements you must choose one of the following methodolo-
gy options Option 1 You can compare your revenue for the month you wish to receive the subsidy
in with your revenue for the same month last year and show a 30 decrease for April and
May or a 15 decrease for March Option 2 You can compare your gross revenue for the month you wish to receive the
subsidy in with your average of gross revenue from January and February 2020 Once an option is chosen you must stick to that option and not change your meth-
odology
Learn More
Learn More
Canada Emergency Business Account (CEBA)
Who qualifies The government has addressed concerns from many industry associations by lowering
the payroll threshold from $50000 to $20000 If you are incorporated and pay your-
selves at least $20000 yearly you qualify for this subsidy How does it work Provided by participating financial institutions the program will run for three months and
provides a $40000 interest-free loan for a period of just over 2 years $10000 of that is forgivable if paid in full by the end of 2022
Canada Emergency Commercial Rent Assistance Program (CECRA)
This program is in development and the provinces must be engaged given they are
tasked with rental issues This program will provide federal assistance to alleviate a
large portion of commercial rental costs A portion of rental costs will have to be paid by
businesses
Federal Subsidy Access for All Employees (Including Commission-Based Advisors)
Canadian Emergency Response Benefit (CERB)
Who qualifies This subsidy provides access to anyone that has earned a minimum of $5000 of in-
come in 2019 This includes those that have been paying themselves via dividends or
earn their income via commission How it works Through this program you could earn a minimum of $1000 a month on top of any busi-
ness revenue that you have been earning during the COVID-19 pandemic
Learn More
Learn More
Pacific Place Financial Services Annual Conference
Qualification Period January 1 2020mdashDecember 31 2020
Travel Period 2021
Qualification 75000 FYC
Be part of this annual PPFS conference on us
This event is not to be missed
There is lotrsquos of time left to submit cases from all carriers
Check with Mable or Mimi to see how close you are to attend and
contest rules
Compliance Department
Pacific Place Financial ServicesBridgeforce Pacific Place
Your Privacy Policy Ensure Safekeeping of Client Personal
Information ndash Best Practices amp Compliance Tips
When collecting information from clients and prospects you must be prepared to explain the purposes for which you are collecting this information Client consent to an advisorrsquos collection and use of personal information is generally included within the Insurer application signed by the client This provides authorization to the advisor for this single purpose and to this single In-surer Where the advisor will retain ANY of this information collected in order to build a client file or to assist the client with future requirements consent should be obtained from the client in writing at all times It is a good business practice to provide information to a client or prospect about your own privacy practices Sample wording is provided in HUBLINK that you can use on your business letterhead to assist you in preparing documentation This information can be giv-en to the client at an initial meeting Accountability
You must take appropriate measures in your practice to ensure that information yoursquove col-lected is used for the purposes identified and that it is not used for another purpose or dis-closed to a third party without the clientrsquos or prospectrsquos consent except as may otherwise be allowed by law
You should only disclose personal information about your clients to another person or com-pany if you have the verbal or written consent of your client or if you are otherwise allowed to do so by law You can recommend other professionals or advisors to your clients if they ask you or if you believe they may benefit from such services You should never provide any client names or other information to third parties that may use it to market their services to your clients unless you have the clients consent
You must take appropriate precautions to safeguard client information from third parties who may have access to your premises ie security cleaning services and suppliers
More information on PIPEDA can be found at the Federal Privacy Commissionerrsquos website
Continue on next page
Physical Operational Safeguards
When destroying paper materials containing client or prospect personal information always shred the documents either by using your own shredder or subscribing to a shredding ser-vice
Information stored on CDs and diskettes should be deleted Ensure that all sensitive personal information is accessed through appropriate user ID and
password secured in locked rooms cabinets andor desk drawers when not actively in use and that access is appropriately restricted to those requiring access for the performance of their duties
Safeguard client information whether in your personal office car or other location Personal information should be removed from the advisorrsquos place of business only when necessary or required to appropriately service clients
Computers and PDAs should be locked to prevent access during all absences (lunch meetings evenings weekends illnesses and vacations)
Laptops should be securely anchored or stored in a locked cabinet or drawer (the key should be stored in a safe place away from laptop)
Use screen savers or other means to cover personal information on computer screens when others are in your office or work area
Other Operational Safeguards
You and your associates and staff should take appropriate measures to authenticate the identity of the person asking for confidential information before itrsquos released
Attach a disclaimer to all e-mail and FAX communications containing client personal infor-mation Example as follows ldquoThe contents of this communication including any attachment(s) are confidential and may be privileged If you are not the intended recipient (or are not receiving this communication on behalf of the intended recipient) please notify the sender immediately and delete or destroy this communication without reading it and without mak-ing forwarding or retaining any copy or record of it or its contents Thank yourdquo
Fax machines photocopiers printers etc should be located in areas where access is reason-ably limited
Never discuss clients in public places such as elevators cafeterias or restaurants Take precautions to avoid being overheard when discussing client or employee personal in-
formation on cellular phones These are excellent recommendations which can be incorporated into your Privacy Policy and
Procedures
Advisor Insurance amp Financial Services KEY RESPONSIBILITIES
You will be actively working to develop and grow your client base and providing solutions including Insurance Employee Benefits Retirement Planning andor Investments
Planning building and execution of a business sales plan
You are a true client relationship advisor who looks for opportunities to refer and receive referrals
You will participate with all the companyrsquos marketing activities and contribute your ideas towards their effectiveness and contributing towards their positive results
Building and growing your centers of influences
Keeping up to date with industry and regulatory trends and changes
Working with all lines of Pacific Place Financial Services Bridgeforce Pacific Place business offerings
DESIRED SKILLS amp EXPERIENCE
Minimum 3 years experience in a similar role and ready to take your career to the next step experienced with Insurance andor Investment Sales an asset but not mandatory
Strong listening skills and willingness to learn
Insurance Licensed (LLQP) and CFP CSC CIM CPA CFA CLU as an asset or working towards such Designation Willingness to obtain LLQP license if not currently licensed
Strong communication skills oral and written
Professional motivated and able to work in a fast-paced dynamic environment Team centered driven and self motivated attitude Compensation commissions + marketing support + mentorship + coaching + networking avenues Take ad-vantage of this opportunity to work alongside some of the top minds in the industry and benefit from the structure support and resources necessary to push your success to the next level Please send a cover let-ter and your resume to talentpacificplacegroupcom with ldquoCareerrdquo in the subject line
We thank all applicants who apply but only those candidates selected for an interview will be contacted
If you know of anyone who maybe interested in a career in Financial Services please have them send in their resume for in interview talentpacificplacegroupcom
In the News at PPIS _________________________________
Keeping you informed
Welcome
At Pacific Place Insurance
Services we like to keep our
agents informed We hope
you find this update useful
Enjoy
April 7 Our update on COVID-19
(coronavirus)
British Columbia Driver Licence To help increase safety for both customers and employees ICBC has been working with the Ministries of Health and Citizens Services to develop on-line and phone-based service delivery extension options to reduce the need for BC residents to physically visit a driver li-censing office
BRITISH COLUMBIA DRIVER LICENCE (BCDL)
The following services are now available over the phone Please call us at 1-800-950-1498 or 250-978-8300 to
Renew an existing BCDL that is within 6 weeks of your card expiry date
Reinstate a BCDL that has been cancelled prohibited or suspended and is now eligible for a reinstatement
Issue a replacement BCDL
The driver licensing fee photo and signature (as appropriate) will not be collected at the time of your call
We will mail you a paper interim drivers licence that extends your drivers licence validity period for an additional 90 days A physical card will not be produced until you attend one of our driver licensing offices at which time the regular fees and signatory requirements will apply
These temporary procedures apply to driver licences that are expiring within six weeks or have not expired for more than three years
In the News at PPIS _________________________________
Keeping you informed
Welcome
At Pacific Place Insurance
Services we like to keep our
agents informed We hope
you find this update useful
Enjoy
Given that insurers rely on investments to supplement their underwriting in-come how big of a concern is the recent nosedive in stock markets
ldquoRight now from the standpoint of reduction in equity values the Canadian PampC segment as a whole can withstand thatrdquo Greg Williams senior director at AM Best Ratings Services said in a recent interview
It used to be that when interest rates were higher insurers could easily offset underwriting losses with investment income In general PampC insurersrsquo invest-ments are tied up in relatively safe investment options such as bonds Now however not only are interest rates at an all-time low but stock prices are also dropping
The SampPTSX Composite Index ndash at 17994 on Feb 20 ndash dropped 38 to 11222 on Mar 23 which was 12 days after the World Health Organization called COVID-19 a pandemic The same index opened Tuesday at 13916 so the SampPTSX Composite is still down nearly 23 from six weeks ago Mean-while the SampP 500 opened Tuesday at 2736 down about 20 from 3386 in late February
But stocks are only one type of egg in an insurance companyrsquos investment bas-ket Moreover AM Best suggests that some Canadian insurers could be more affected than others by declines in equity prices
ldquoThat is what we are looking atrdquo Williams told Canadian Underwriter ldquoAs rating analysts we are going through our portfolios identifying the companies that we think may not have as robust capitalization or may have an over-reliance on equity exposurerdquo
Oldwick NJ-based AM Best Company Inc which rates the financial health of individual insurers was asked by Canadian Underwriter to comment on the im-pact of the COVID-19 pandemic
Can Canadarsquos PampC industry withstand the 20 stock market drop
Fears over the COVID-19 pandemic and plummeting oil prices have caused mortgage rates to plummet to multi-year lows over the past couple of weeks
But now some lenders are actually starting to raise rates
Fixed rates on certain terms have been creeping back up while some of the big banks have been quietly cutting their dis-counts on prime rate (which affects floating rates)
Scotiabank for example raised its published 5-year closed variable rate 60 percentage points on Saturday from 345 to 405
A host of other lenders have also been slashing their discounts from prime by anywhere from 20 up to 75 basis points At one lender for example a new borrower could have obtained a high-ratio 5-year variable mortgage at Prime ndash 100 or 245 Today that same rate is now Prime ndash 025 or 320
So whatrsquos going on Fear has saturated the market to the extent that lenders are now concerned about liquidity and ris-ing defaults according to observers
ldquoI think if yoursquore a bank yoursquore scared of losses right nowrdquo Shawn Stillman founder of mortgageoutletca told CMT ldquoThe banks are in this to make money and if they donrsquot think that theyrsquore going to be able to make money because all of a sudden their default rate is going to go up then theyrsquore going to protect themselves by raising ratesrdquo
In addition to the potential for an increase in default rates Stillman says that with more people facing temporary layoffs due to the coronavirus more people will start drawing on their available credit
ldquoIf yoursquore a business and you have a line of credit yoursquore drawing on that line of credit If you have credit cards yoursquore maxing out those credit cards You are using your ability to borrow more money and it becomes a shock to the systemrdquo Stillman said Essentially the banks could face a growing run on available credit facilities which could challenge their ability to finance all of that credit
Thatrsquos one of the reasons why the Office of the Superintendent of Financial Institutions (OSFI) announced on Friday that it was lowering the capital requirements for banks which would free up an additional $300 billion of lending capacity
Despite the Bank of Canadarsquos emergency rate cut on Friday markets are still pricing in an additional 50-bps cut when the Bank meets next month That will bring Canadarsquos overnight lending rate down to 025
Knowing this banks are starting to increase the discounts from prime so that the economics of funding variable-rate mortgages continues to make sense
Why are mortgage
rates going up
How will COVID-19 affect the housing market
Economists and elected leaders agree that the COVID-19 pandemic will cause economic activity to slow which will likely impact the housing market
With that in mind the Bank of Canada recently lowered the overnight rate as a proactive measure to ease the negative impact of COVID-19 on the Canadian economy
Demand for homes last month saw significant year-over-year increases and preliminary reports from this month show a similar trend
In the US however about 16 per cent of Realtors nationwide reported re-duced buyer interest since the onset of COVID-19
Right now sales seem to be relatively unaffected by the virus but things are moving quite quickly and this trend might not continue
Home sales and prices What to expect
Home sales and prices will likely face declines in the spring and early summer with a recovery along with the economy in the second half of the year accord-ing to the latest projection from BC Real Estate Association (BCREA) Chief Economist Brendon Ogmundson
ldquoUnsurprisingly the results of our simulations show a steep decline in home sales in the second quarter of this year as economic activity becomes eerily quietrdquo said Ogmundson in the latest BCREA Market Intelligence Report
The provincial rental freeze evictions ban and what it means for you
The provincial government brought a new Rental Tenancy Order (RTO) into effect restricting rent increases and evictions during the COVID-19 pandemic
Herersquos what you need to know about these changes Eviction moratorium Landlords can no longer give a tenant a notice to end the tenancy except in situations where people or the rental unit are at significant risk However if a landlord gave a tenant a notice to end the tenancy before March 30 then the notice remains in effect subject to the dispute resolution process and an order of possession can still be granted If a seller and a tenant sign a Mutual Agreement to End a Tenancy and the tenant refuses to vacate the premises this will not be en-forceable until the emergency orders are lifted This may be complicated in cases where a tenant is under mandatory quarantine self-isolation or is in a medical facility In those cases itrsquos probably best to seek legal advice
Landlordrsquos right to enter rental unit A landlord can enter a rental unit for repairs or showings as long as the tenant consents Landlords must follow the standard procedure of requesting access at least 24 hours in advance noting the proposed date and time ndash and they must wait for the tenantrsquos consent Landlords can enter rental units without tenant consent if theres an emergency in relation to the COVID-19 pandemic and the entry is necessary to protect the health safety or welfare of the landlord the tenant or the other occupants
Rent freeze Rent increases set to occur while this order is in effect including previously announced rent increases set to take effect from March 30 onwards canrsquot take effect until after the state of emergency has ended An exception for a rent increase would be if one or more occu-pants are added to a unit and the tenancy agreement specifies how the rent varies with the number of occupants
Restricting access to common areas Landlords can reasonably restrict access to common areas to prevent the spread of COVID-19
Resources The provincial government created an FAQ on these rental changes Click here to read it LandlordBC also has an FAQ on the subject Click here to read it
17 Steps to Sell your Home in the COVID era
1 You meet with the agent in-person while practicing physical distancing or via Zoom to discuss listing the proper ty on the MLSreg System Once terms have been agreed upon we and sign the forms via Docusign to
initiate the contract
2 The online marketing of your home has become more important than ever before We set up professional photos a high-quality Virtual Tour and a professional Floor Plan so that the online consumer has a great vis-ual understanding of your home You post your new listing on your website and the MLS to begin promoting
it according to your marketing plan
3 Potential buyers and other members become aware of the listing and the virtual open house clicking on a recorded open house introductory video They can also view the virtual tour
4 We also do a livestream video showing on social media to further showcase your home That will be saved
on all platforms (website Instagram Facebook) for people to reference
5 A buyer likes the place and contacts the sellerrsquos (or their own) REALTORreg with questions
6 The interested buyer drives to the property and does a walk-around If the walk-around takes place on public property no further arrangements need to be made other than to give sellers a heads-up people will be standing or walking about the area If the selleroccupant permits the buyers could take a walk around
the property itself
7 This step is negotiable If the property is owner occupied or the tenants are amicable a private showing with masks hand sanitizers gloves and practicing social distancing can be done If the owner or tenants
donrsquot feel comfortable with this we proceed to 8
8 Interested buyer contacts the sellerrsquos Realtor or their own Realtor asking to write an offer (If the buyer wants to deal with the sellerrsquos Realtor theyrsquoll be unrepresented per Councilrsquos requirements)
9 The offer is drafted and is emailed to the buyer for review Upon approval the offer is sent to the sellers
Realtor
10 Usually therersquos a back and forth between the parties via their Realtors all done through the phone and or any other non-face-to-face means
11 Seller and buyer agree on a deal with executed copies sent to the buyer and seller via their Realtors
12 The deal usually includes the following subjects Subject to inspection (buyerhome inspectorappraiser
etc) with recommendations for different time slots to ensure physical distancing
13 Realtors discuss health and safety protocols documenting the partiesrsquo informed consent in their files We have a brokerage form that goes through the list of protocols
14 The Realtors arrange with a mind to informed consent the inspections incorporating robust physical
distancing and health risk-management practices
15 Once the inspections done and approved subjects are removed using Docusign and sent to the parties
16 The lawyersnotaries arrange for the closing following the directives of the Law SocietyBar Association and LTSA edicts dealing with in-personvirtual meeting requirements (eg signing and checking ID protocols)
17 Possession takes place with remote key pick-up arranged in advance again with physical distancing
kept in mind
Update Access to Federal COVID-19 Subsidies for Financial Advisors
Federal Subsidy Access for Self-Employed Advisors
Canada Emergency Wage Subsidy (CEWS)
Who qualifies If you have paid employees you may qualify for this 75 wage subsidy You must have
withstood a minimum 15 revenue decline in March andor a 30 revenue decline in April
and May If you meet the revenue decline threshold in March you automatically qualify for
April May would have to be reassessed How does it work To demonstrate threshold requirements you must choose one of the following methodolo-
gy options Option 1 You can compare your revenue for the month you wish to receive the subsidy
in with your revenue for the same month last year and show a 30 decrease for April and
May or a 15 decrease for March Option 2 You can compare your gross revenue for the month you wish to receive the
subsidy in with your average of gross revenue from January and February 2020 Once an option is chosen you must stick to that option and not change your meth-
odology
Learn More
Learn More
Canada Emergency Business Account (CEBA)
Who qualifies The government has addressed concerns from many industry associations by lowering
the payroll threshold from $50000 to $20000 If you are incorporated and pay your-
selves at least $20000 yearly you qualify for this subsidy How does it work Provided by participating financial institutions the program will run for three months and
provides a $40000 interest-free loan for a period of just over 2 years $10000 of that is forgivable if paid in full by the end of 2022
Canada Emergency Commercial Rent Assistance Program (CECRA)
This program is in development and the provinces must be engaged given they are
tasked with rental issues This program will provide federal assistance to alleviate a
large portion of commercial rental costs A portion of rental costs will have to be paid by
businesses
Federal Subsidy Access for All Employees (Including Commission-Based Advisors)
Canadian Emergency Response Benefit (CERB)
Who qualifies This subsidy provides access to anyone that has earned a minimum of $5000 of in-
come in 2019 This includes those that have been paying themselves via dividends or
earn their income via commission How it works Through this program you could earn a minimum of $1000 a month on top of any busi-
ness revenue that you have been earning during the COVID-19 pandemic
Learn More
Learn More
Pacific Place Financial Services Annual Conference
Qualification Period January 1 2020mdashDecember 31 2020
Travel Period 2021
Qualification 75000 FYC
Be part of this annual PPFS conference on us
This event is not to be missed
There is lotrsquos of time left to submit cases from all carriers
Check with Mable or Mimi to see how close you are to attend and
contest rules
Compliance Department
Pacific Place Financial ServicesBridgeforce Pacific Place
Your Privacy Policy Ensure Safekeeping of Client Personal
Information ndash Best Practices amp Compliance Tips
When collecting information from clients and prospects you must be prepared to explain the purposes for which you are collecting this information Client consent to an advisorrsquos collection and use of personal information is generally included within the Insurer application signed by the client This provides authorization to the advisor for this single purpose and to this single In-surer Where the advisor will retain ANY of this information collected in order to build a client file or to assist the client with future requirements consent should be obtained from the client in writing at all times It is a good business practice to provide information to a client or prospect about your own privacy practices Sample wording is provided in HUBLINK that you can use on your business letterhead to assist you in preparing documentation This information can be giv-en to the client at an initial meeting Accountability
You must take appropriate measures in your practice to ensure that information yoursquove col-lected is used for the purposes identified and that it is not used for another purpose or dis-closed to a third party without the clientrsquos or prospectrsquos consent except as may otherwise be allowed by law
You should only disclose personal information about your clients to another person or com-pany if you have the verbal or written consent of your client or if you are otherwise allowed to do so by law You can recommend other professionals or advisors to your clients if they ask you or if you believe they may benefit from such services You should never provide any client names or other information to third parties that may use it to market their services to your clients unless you have the clients consent
You must take appropriate precautions to safeguard client information from third parties who may have access to your premises ie security cleaning services and suppliers
More information on PIPEDA can be found at the Federal Privacy Commissionerrsquos website
Continue on next page
Physical Operational Safeguards
When destroying paper materials containing client or prospect personal information always shred the documents either by using your own shredder or subscribing to a shredding ser-vice
Information stored on CDs and diskettes should be deleted Ensure that all sensitive personal information is accessed through appropriate user ID and
password secured in locked rooms cabinets andor desk drawers when not actively in use and that access is appropriately restricted to those requiring access for the performance of their duties
Safeguard client information whether in your personal office car or other location Personal information should be removed from the advisorrsquos place of business only when necessary or required to appropriately service clients
Computers and PDAs should be locked to prevent access during all absences (lunch meetings evenings weekends illnesses and vacations)
Laptops should be securely anchored or stored in a locked cabinet or drawer (the key should be stored in a safe place away from laptop)
Use screen savers or other means to cover personal information on computer screens when others are in your office or work area
Other Operational Safeguards
You and your associates and staff should take appropriate measures to authenticate the identity of the person asking for confidential information before itrsquos released
Attach a disclaimer to all e-mail and FAX communications containing client personal infor-mation Example as follows ldquoThe contents of this communication including any attachment(s) are confidential and may be privileged If you are not the intended recipient (or are not receiving this communication on behalf of the intended recipient) please notify the sender immediately and delete or destroy this communication without reading it and without mak-ing forwarding or retaining any copy or record of it or its contents Thank yourdquo
Fax machines photocopiers printers etc should be located in areas where access is reason-ably limited
Never discuss clients in public places such as elevators cafeterias or restaurants Take precautions to avoid being overheard when discussing client or employee personal in-
formation on cellular phones These are excellent recommendations which can be incorporated into your Privacy Policy and
Procedures
Advisor Insurance amp Financial Services KEY RESPONSIBILITIES
You will be actively working to develop and grow your client base and providing solutions including Insurance Employee Benefits Retirement Planning andor Investments
Planning building and execution of a business sales plan
You are a true client relationship advisor who looks for opportunities to refer and receive referrals
You will participate with all the companyrsquos marketing activities and contribute your ideas towards their effectiveness and contributing towards their positive results
Building and growing your centers of influences
Keeping up to date with industry and regulatory trends and changes
Working with all lines of Pacific Place Financial Services Bridgeforce Pacific Place business offerings
DESIRED SKILLS amp EXPERIENCE
Minimum 3 years experience in a similar role and ready to take your career to the next step experienced with Insurance andor Investment Sales an asset but not mandatory
Strong listening skills and willingness to learn
Insurance Licensed (LLQP) and CFP CSC CIM CPA CFA CLU as an asset or working towards such Designation Willingness to obtain LLQP license if not currently licensed
Strong communication skills oral and written
Professional motivated and able to work in a fast-paced dynamic environment Team centered driven and self motivated attitude Compensation commissions + marketing support + mentorship + coaching + networking avenues Take ad-vantage of this opportunity to work alongside some of the top minds in the industry and benefit from the structure support and resources necessary to push your success to the next level Please send a cover let-ter and your resume to talentpacificplacegroupcom with ldquoCareerrdquo in the subject line
We thank all applicants who apply but only those candidates selected for an interview will be contacted
If you know of anyone who maybe interested in a career in Financial Services please have them send in their resume for in interview talentpacificplacegroupcom
In the News at PPIS _________________________________
Keeping you informed
Welcome
At Pacific Place Insurance
Services we like to keep our
agents informed We hope
you find this update useful
Enjoy
April 7 Our update on COVID-19
(coronavirus)
British Columbia Driver Licence To help increase safety for both customers and employees ICBC has been working with the Ministries of Health and Citizens Services to develop on-line and phone-based service delivery extension options to reduce the need for BC residents to physically visit a driver li-censing office
BRITISH COLUMBIA DRIVER LICENCE (BCDL)
The following services are now available over the phone Please call us at 1-800-950-1498 or 250-978-8300 to
Renew an existing BCDL that is within 6 weeks of your card expiry date
Reinstate a BCDL that has been cancelled prohibited or suspended and is now eligible for a reinstatement
Issue a replacement BCDL
The driver licensing fee photo and signature (as appropriate) will not be collected at the time of your call
We will mail you a paper interim drivers licence that extends your drivers licence validity period for an additional 90 days A physical card will not be produced until you attend one of our driver licensing offices at which time the regular fees and signatory requirements will apply
These temporary procedures apply to driver licences that are expiring within six weeks or have not expired for more than three years
In the News at PPIS _________________________________
Keeping you informed
Welcome
At Pacific Place Insurance
Services we like to keep our
agents informed We hope
you find this update useful
Enjoy
Given that insurers rely on investments to supplement their underwriting in-come how big of a concern is the recent nosedive in stock markets
ldquoRight now from the standpoint of reduction in equity values the Canadian PampC segment as a whole can withstand thatrdquo Greg Williams senior director at AM Best Ratings Services said in a recent interview
It used to be that when interest rates were higher insurers could easily offset underwriting losses with investment income In general PampC insurersrsquo invest-ments are tied up in relatively safe investment options such as bonds Now however not only are interest rates at an all-time low but stock prices are also dropping
The SampPTSX Composite Index ndash at 17994 on Feb 20 ndash dropped 38 to 11222 on Mar 23 which was 12 days after the World Health Organization called COVID-19 a pandemic The same index opened Tuesday at 13916 so the SampPTSX Composite is still down nearly 23 from six weeks ago Mean-while the SampP 500 opened Tuesday at 2736 down about 20 from 3386 in late February
But stocks are only one type of egg in an insurance companyrsquos investment bas-ket Moreover AM Best suggests that some Canadian insurers could be more affected than others by declines in equity prices
ldquoThat is what we are looking atrdquo Williams told Canadian Underwriter ldquoAs rating analysts we are going through our portfolios identifying the companies that we think may not have as robust capitalization or may have an over-reliance on equity exposurerdquo
Oldwick NJ-based AM Best Company Inc which rates the financial health of individual insurers was asked by Canadian Underwriter to comment on the im-pact of the COVID-19 pandemic
Can Canadarsquos PampC industry withstand the 20 stock market drop
Fears over the COVID-19 pandemic and plummeting oil prices have caused mortgage rates to plummet to multi-year lows over the past couple of weeks
But now some lenders are actually starting to raise rates
Fixed rates on certain terms have been creeping back up while some of the big banks have been quietly cutting their dis-counts on prime rate (which affects floating rates)
Scotiabank for example raised its published 5-year closed variable rate 60 percentage points on Saturday from 345 to 405
A host of other lenders have also been slashing their discounts from prime by anywhere from 20 up to 75 basis points At one lender for example a new borrower could have obtained a high-ratio 5-year variable mortgage at Prime ndash 100 or 245 Today that same rate is now Prime ndash 025 or 320
So whatrsquos going on Fear has saturated the market to the extent that lenders are now concerned about liquidity and ris-ing defaults according to observers
ldquoI think if yoursquore a bank yoursquore scared of losses right nowrdquo Shawn Stillman founder of mortgageoutletca told CMT ldquoThe banks are in this to make money and if they donrsquot think that theyrsquore going to be able to make money because all of a sudden their default rate is going to go up then theyrsquore going to protect themselves by raising ratesrdquo
In addition to the potential for an increase in default rates Stillman says that with more people facing temporary layoffs due to the coronavirus more people will start drawing on their available credit
ldquoIf yoursquore a business and you have a line of credit yoursquore drawing on that line of credit If you have credit cards yoursquore maxing out those credit cards You are using your ability to borrow more money and it becomes a shock to the systemrdquo Stillman said Essentially the banks could face a growing run on available credit facilities which could challenge their ability to finance all of that credit
Thatrsquos one of the reasons why the Office of the Superintendent of Financial Institutions (OSFI) announced on Friday that it was lowering the capital requirements for banks which would free up an additional $300 billion of lending capacity
Despite the Bank of Canadarsquos emergency rate cut on Friday markets are still pricing in an additional 50-bps cut when the Bank meets next month That will bring Canadarsquos overnight lending rate down to 025
Knowing this banks are starting to increase the discounts from prime so that the economics of funding variable-rate mortgages continues to make sense
Why are mortgage
rates going up
How will COVID-19 affect the housing market
Economists and elected leaders agree that the COVID-19 pandemic will cause economic activity to slow which will likely impact the housing market
With that in mind the Bank of Canada recently lowered the overnight rate as a proactive measure to ease the negative impact of COVID-19 on the Canadian economy
Demand for homes last month saw significant year-over-year increases and preliminary reports from this month show a similar trend
In the US however about 16 per cent of Realtors nationwide reported re-duced buyer interest since the onset of COVID-19
Right now sales seem to be relatively unaffected by the virus but things are moving quite quickly and this trend might not continue
Home sales and prices What to expect
Home sales and prices will likely face declines in the spring and early summer with a recovery along with the economy in the second half of the year accord-ing to the latest projection from BC Real Estate Association (BCREA) Chief Economist Brendon Ogmundson
ldquoUnsurprisingly the results of our simulations show a steep decline in home sales in the second quarter of this year as economic activity becomes eerily quietrdquo said Ogmundson in the latest BCREA Market Intelligence Report
The provincial rental freeze evictions ban and what it means for you
The provincial government brought a new Rental Tenancy Order (RTO) into effect restricting rent increases and evictions during the COVID-19 pandemic
Herersquos what you need to know about these changes Eviction moratorium Landlords can no longer give a tenant a notice to end the tenancy except in situations where people or the rental unit are at significant risk However if a landlord gave a tenant a notice to end the tenancy before March 30 then the notice remains in effect subject to the dispute resolution process and an order of possession can still be granted If a seller and a tenant sign a Mutual Agreement to End a Tenancy and the tenant refuses to vacate the premises this will not be en-forceable until the emergency orders are lifted This may be complicated in cases where a tenant is under mandatory quarantine self-isolation or is in a medical facility In those cases itrsquos probably best to seek legal advice
Landlordrsquos right to enter rental unit A landlord can enter a rental unit for repairs or showings as long as the tenant consents Landlords must follow the standard procedure of requesting access at least 24 hours in advance noting the proposed date and time ndash and they must wait for the tenantrsquos consent Landlords can enter rental units without tenant consent if theres an emergency in relation to the COVID-19 pandemic and the entry is necessary to protect the health safety or welfare of the landlord the tenant or the other occupants
Rent freeze Rent increases set to occur while this order is in effect including previously announced rent increases set to take effect from March 30 onwards canrsquot take effect until after the state of emergency has ended An exception for a rent increase would be if one or more occu-pants are added to a unit and the tenancy agreement specifies how the rent varies with the number of occupants
Restricting access to common areas Landlords can reasonably restrict access to common areas to prevent the spread of COVID-19
Resources The provincial government created an FAQ on these rental changes Click here to read it LandlordBC also has an FAQ on the subject Click here to read it
17 Steps to Sell your Home in the COVID era
1 You meet with the agent in-person while practicing physical distancing or via Zoom to discuss listing the proper ty on the MLSreg System Once terms have been agreed upon we and sign the forms via Docusign to
initiate the contract
2 The online marketing of your home has become more important than ever before We set up professional photos a high-quality Virtual Tour and a professional Floor Plan so that the online consumer has a great vis-ual understanding of your home You post your new listing on your website and the MLS to begin promoting
it according to your marketing plan
3 Potential buyers and other members become aware of the listing and the virtual open house clicking on a recorded open house introductory video They can also view the virtual tour
4 We also do a livestream video showing on social media to further showcase your home That will be saved
on all platforms (website Instagram Facebook) for people to reference
5 A buyer likes the place and contacts the sellerrsquos (or their own) REALTORreg with questions
6 The interested buyer drives to the property and does a walk-around If the walk-around takes place on public property no further arrangements need to be made other than to give sellers a heads-up people will be standing or walking about the area If the selleroccupant permits the buyers could take a walk around
the property itself
7 This step is negotiable If the property is owner occupied or the tenants are amicable a private showing with masks hand sanitizers gloves and practicing social distancing can be done If the owner or tenants
donrsquot feel comfortable with this we proceed to 8
8 Interested buyer contacts the sellerrsquos Realtor or their own Realtor asking to write an offer (If the buyer wants to deal with the sellerrsquos Realtor theyrsquoll be unrepresented per Councilrsquos requirements)
9 The offer is drafted and is emailed to the buyer for review Upon approval the offer is sent to the sellers
Realtor
10 Usually therersquos a back and forth between the parties via their Realtors all done through the phone and or any other non-face-to-face means
11 Seller and buyer agree on a deal with executed copies sent to the buyer and seller via their Realtors
12 The deal usually includes the following subjects Subject to inspection (buyerhome inspectorappraiser
etc) with recommendations for different time slots to ensure physical distancing
13 Realtors discuss health and safety protocols documenting the partiesrsquo informed consent in their files We have a brokerage form that goes through the list of protocols
14 The Realtors arrange with a mind to informed consent the inspections incorporating robust physical
distancing and health risk-management practices
15 Once the inspections done and approved subjects are removed using Docusign and sent to the parties
16 The lawyersnotaries arrange for the closing following the directives of the Law SocietyBar Association and LTSA edicts dealing with in-personvirtual meeting requirements (eg signing and checking ID protocols)
17 Possession takes place with remote key pick-up arranged in advance again with physical distancing
kept in mind
Canada Emergency Commercial Rent Assistance Program (CECRA)
This program is in development and the provinces must be engaged given they are
tasked with rental issues This program will provide federal assistance to alleviate a
large portion of commercial rental costs A portion of rental costs will have to be paid by
businesses
Federal Subsidy Access for All Employees (Including Commission-Based Advisors)
Canadian Emergency Response Benefit (CERB)
Who qualifies This subsidy provides access to anyone that has earned a minimum of $5000 of in-
come in 2019 This includes those that have been paying themselves via dividends or
earn their income via commission How it works Through this program you could earn a minimum of $1000 a month on top of any busi-
ness revenue that you have been earning during the COVID-19 pandemic
Learn More
Learn More
Pacific Place Financial Services Annual Conference
Qualification Period January 1 2020mdashDecember 31 2020
Travel Period 2021
Qualification 75000 FYC
Be part of this annual PPFS conference on us
This event is not to be missed
There is lotrsquos of time left to submit cases from all carriers
Check with Mable or Mimi to see how close you are to attend and
contest rules
Compliance Department
Pacific Place Financial ServicesBridgeforce Pacific Place
Your Privacy Policy Ensure Safekeeping of Client Personal
Information ndash Best Practices amp Compliance Tips
When collecting information from clients and prospects you must be prepared to explain the purposes for which you are collecting this information Client consent to an advisorrsquos collection and use of personal information is generally included within the Insurer application signed by the client This provides authorization to the advisor for this single purpose and to this single In-surer Where the advisor will retain ANY of this information collected in order to build a client file or to assist the client with future requirements consent should be obtained from the client in writing at all times It is a good business practice to provide information to a client or prospect about your own privacy practices Sample wording is provided in HUBLINK that you can use on your business letterhead to assist you in preparing documentation This information can be giv-en to the client at an initial meeting Accountability
You must take appropriate measures in your practice to ensure that information yoursquove col-lected is used for the purposes identified and that it is not used for another purpose or dis-closed to a third party without the clientrsquos or prospectrsquos consent except as may otherwise be allowed by law
You should only disclose personal information about your clients to another person or com-pany if you have the verbal or written consent of your client or if you are otherwise allowed to do so by law You can recommend other professionals or advisors to your clients if they ask you or if you believe they may benefit from such services You should never provide any client names or other information to third parties that may use it to market their services to your clients unless you have the clients consent
You must take appropriate precautions to safeguard client information from third parties who may have access to your premises ie security cleaning services and suppliers
More information on PIPEDA can be found at the Federal Privacy Commissionerrsquos website
Continue on next page
Physical Operational Safeguards
When destroying paper materials containing client or prospect personal information always shred the documents either by using your own shredder or subscribing to a shredding ser-vice
Information stored on CDs and diskettes should be deleted Ensure that all sensitive personal information is accessed through appropriate user ID and
password secured in locked rooms cabinets andor desk drawers when not actively in use and that access is appropriately restricted to those requiring access for the performance of their duties
Safeguard client information whether in your personal office car or other location Personal information should be removed from the advisorrsquos place of business only when necessary or required to appropriately service clients
Computers and PDAs should be locked to prevent access during all absences (lunch meetings evenings weekends illnesses and vacations)
Laptops should be securely anchored or stored in a locked cabinet or drawer (the key should be stored in a safe place away from laptop)
Use screen savers or other means to cover personal information on computer screens when others are in your office or work area
Other Operational Safeguards
You and your associates and staff should take appropriate measures to authenticate the identity of the person asking for confidential information before itrsquos released
Attach a disclaimer to all e-mail and FAX communications containing client personal infor-mation Example as follows ldquoThe contents of this communication including any attachment(s) are confidential and may be privileged If you are not the intended recipient (or are not receiving this communication on behalf of the intended recipient) please notify the sender immediately and delete or destroy this communication without reading it and without mak-ing forwarding or retaining any copy or record of it or its contents Thank yourdquo
Fax machines photocopiers printers etc should be located in areas where access is reason-ably limited
Never discuss clients in public places such as elevators cafeterias or restaurants Take precautions to avoid being overheard when discussing client or employee personal in-
formation on cellular phones These are excellent recommendations which can be incorporated into your Privacy Policy and
Procedures
Advisor Insurance amp Financial Services KEY RESPONSIBILITIES
You will be actively working to develop and grow your client base and providing solutions including Insurance Employee Benefits Retirement Planning andor Investments
Planning building and execution of a business sales plan
You are a true client relationship advisor who looks for opportunities to refer and receive referrals
You will participate with all the companyrsquos marketing activities and contribute your ideas towards their effectiveness and contributing towards their positive results
Building and growing your centers of influences
Keeping up to date with industry and regulatory trends and changes
Working with all lines of Pacific Place Financial Services Bridgeforce Pacific Place business offerings
DESIRED SKILLS amp EXPERIENCE
Minimum 3 years experience in a similar role and ready to take your career to the next step experienced with Insurance andor Investment Sales an asset but not mandatory
Strong listening skills and willingness to learn
Insurance Licensed (LLQP) and CFP CSC CIM CPA CFA CLU as an asset or working towards such Designation Willingness to obtain LLQP license if not currently licensed
Strong communication skills oral and written
Professional motivated and able to work in a fast-paced dynamic environment Team centered driven and self motivated attitude Compensation commissions + marketing support + mentorship + coaching + networking avenues Take ad-vantage of this opportunity to work alongside some of the top minds in the industry and benefit from the structure support and resources necessary to push your success to the next level Please send a cover let-ter and your resume to talentpacificplacegroupcom with ldquoCareerrdquo in the subject line
We thank all applicants who apply but only those candidates selected for an interview will be contacted
If you know of anyone who maybe interested in a career in Financial Services please have them send in their resume for in interview talentpacificplacegroupcom
In the News at PPIS _________________________________
Keeping you informed
Welcome
At Pacific Place Insurance
Services we like to keep our
agents informed We hope
you find this update useful
Enjoy
April 7 Our update on COVID-19
(coronavirus)
British Columbia Driver Licence To help increase safety for both customers and employees ICBC has been working with the Ministries of Health and Citizens Services to develop on-line and phone-based service delivery extension options to reduce the need for BC residents to physically visit a driver li-censing office
BRITISH COLUMBIA DRIVER LICENCE (BCDL)
The following services are now available over the phone Please call us at 1-800-950-1498 or 250-978-8300 to
Renew an existing BCDL that is within 6 weeks of your card expiry date
Reinstate a BCDL that has been cancelled prohibited or suspended and is now eligible for a reinstatement
Issue a replacement BCDL
The driver licensing fee photo and signature (as appropriate) will not be collected at the time of your call
We will mail you a paper interim drivers licence that extends your drivers licence validity period for an additional 90 days A physical card will not be produced until you attend one of our driver licensing offices at which time the regular fees and signatory requirements will apply
These temporary procedures apply to driver licences that are expiring within six weeks or have not expired for more than three years
In the News at PPIS _________________________________
Keeping you informed
Welcome
At Pacific Place Insurance
Services we like to keep our
agents informed We hope
you find this update useful
Enjoy
Given that insurers rely on investments to supplement their underwriting in-come how big of a concern is the recent nosedive in stock markets
ldquoRight now from the standpoint of reduction in equity values the Canadian PampC segment as a whole can withstand thatrdquo Greg Williams senior director at AM Best Ratings Services said in a recent interview
It used to be that when interest rates were higher insurers could easily offset underwriting losses with investment income In general PampC insurersrsquo invest-ments are tied up in relatively safe investment options such as bonds Now however not only are interest rates at an all-time low but stock prices are also dropping
The SampPTSX Composite Index ndash at 17994 on Feb 20 ndash dropped 38 to 11222 on Mar 23 which was 12 days after the World Health Organization called COVID-19 a pandemic The same index opened Tuesday at 13916 so the SampPTSX Composite is still down nearly 23 from six weeks ago Mean-while the SampP 500 opened Tuesday at 2736 down about 20 from 3386 in late February
But stocks are only one type of egg in an insurance companyrsquos investment bas-ket Moreover AM Best suggests that some Canadian insurers could be more affected than others by declines in equity prices
ldquoThat is what we are looking atrdquo Williams told Canadian Underwriter ldquoAs rating analysts we are going through our portfolios identifying the companies that we think may not have as robust capitalization or may have an over-reliance on equity exposurerdquo
Oldwick NJ-based AM Best Company Inc which rates the financial health of individual insurers was asked by Canadian Underwriter to comment on the im-pact of the COVID-19 pandemic
Can Canadarsquos PampC industry withstand the 20 stock market drop
Fears over the COVID-19 pandemic and plummeting oil prices have caused mortgage rates to plummet to multi-year lows over the past couple of weeks
But now some lenders are actually starting to raise rates
Fixed rates on certain terms have been creeping back up while some of the big banks have been quietly cutting their dis-counts on prime rate (which affects floating rates)
Scotiabank for example raised its published 5-year closed variable rate 60 percentage points on Saturday from 345 to 405
A host of other lenders have also been slashing their discounts from prime by anywhere from 20 up to 75 basis points At one lender for example a new borrower could have obtained a high-ratio 5-year variable mortgage at Prime ndash 100 or 245 Today that same rate is now Prime ndash 025 or 320
So whatrsquos going on Fear has saturated the market to the extent that lenders are now concerned about liquidity and ris-ing defaults according to observers
ldquoI think if yoursquore a bank yoursquore scared of losses right nowrdquo Shawn Stillman founder of mortgageoutletca told CMT ldquoThe banks are in this to make money and if they donrsquot think that theyrsquore going to be able to make money because all of a sudden their default rate is going to go up then theyrsquore going to protect themselves by raising ratesrdquo
In addition to the potential for an increase in default rates Stillman says that with more people facing temporary layoffs due to the coronavirus more people will start drawing on their available credit
ldquoIf yoursquore a business and you have a line of credit yoursquore drawing on that line of credit If you have credit cards yoursquore maxing out those credit cards You are using your ability to borrow more money and it becomes a shock to the systemrdquo Stillman said Essentially the banks could face a growing run on available credit facilities which could challenge their ability to finance all of that credit
Thatrsquos one of the reasons why the Office of the Superintendent of Financial Institutions (OSFI) announced on Friday that it was lowering the capital requirements for banks which would free up an additional $300 billion of lending capacity
Despite the Bank of Canadarsquos emergency rate cut on Friday markets are still pricing in an additional 50-bps cut when the Bank meets next month That will bring Canadarsquos overnight lending rate down to 025
Knowing this banks are starting to increase the discounts from prime so that the economics of funding variable-rate mortgages continues to make sense
Why are mortgage
rates going up
How will COVID-19 affect the housing market
Economists and elected leaders agree that the COVID-19 pandemic will cause economic activity to slow which will likely impact the housing market
With that in mind the Bank of Canada recently lowered the overnight rate as a proactive measure to ease the negative impact of COVID-19 on the Canadian economy
Demand for homes last month saw significant year-over-year increases and preliminary reports from this month show a similar trend
In the US however about 16 per cent of Realtors nationwide reported re-duced buyer interest since the onset of COVID-19
Right now sales seem to be relatively unaffected by the virus but things are moving quite quickly and this trend might not continue
Home sales and prices What to expect
Home sales and prices will likely face declines in the spring and early summer with a recovery along with the economy in the second half of the year accord-ing to the latest projection from BC Real Estate Association (BCREA) Chief Economist Brendon Ogmundson
ldquoUnsurprisingly the results of our simulations show a steep decline in home sales in the second quarter of this year as economic activity becomes eerily quietrdquo said Ogmundson in the latest BCREA Market Intelligence Report
The provincial rental freeze evictions ban and what it means for you
The provincial government brought a new Rental Tenancy Order (RTO) into effect restricting rent increases and evictions during the COVID-19 pandemic
Herersquos what you need to know about these changes Eviction moratorium Landlords can no longer give a tenant a notice to end the tenancy except in situations where people or the rental unit are at significant risk However if a landlord gave a tenant a notice to end the tenancy before March 30 then the notice remains in effect subject to the dispute resolution process and an order of possession can still be granted If a seller and a tenant sign a Mutual Agreement to End a Tenancy and the tenant refuses to vacate the premises this will not be en-forceable until the emergency orders are lifted This may be complicated in cases where a tenant is under mandatory quarantine self-isolation or is in a medical facility In those cases itrsquos probably best to seek legal advice
Landlordrsquos right to enter rental unit A landlord can enter a rental unit for repairs or showings as long as the tenant consents Landlords must follow the standard procedure of requesting access at least 24 hours in advance noting the proposed date and time ndash and they must wait for the tenantrsquos consent Landlords can enter rental units without tenant consent if theres an emergency in relation to the COVID-19 pandemic and the entry is necessary to protect the health safety or welfare of the landlord the tenant or the other occupants
Rent freeze Rent increases set to occur while this order is in effect including previously announced rent increases set to take effect from March 30 onwards canrsquot take effect until after the state of emergency has ended An exception for a rent increase would be if one or more occu-pants are added to a unit and the tenancy agreement specifies how the rent varies with the number of occupants
Restricting access to common areas Landlords can reasonably restrict access to common areas to prevent the spread of COVID-19
Resources The provincial government created an FAQ on these rental changes Click here to read it LandlordBC also has an FAQ on the subject Click here to read it
17 Steps to Sell your Home in the COVID era
1 You meet with the agent in-person while practicing physical distancing or via Zoom to discuss listing the proper ty on the MLSreg System Once terms have been agreed upon we and sign the forms via Docusign to
initiate the contract
2 The online marketing of your home has become more important than ever before We set up professional photos a high-quality Virtual Tour and a professional Floor Plan so that the online consumer has a great vis-ual understanding of your home You post your new listing on your website and the MLS to begin promoting
it according to your marketing plan
3 Potential buyers and other members become aware of the listing and the virtual open house clicking on a recorded open house introductory video They can also view the virtual tour
4 We also do a livestream video showing on social media to further showcase your home That will be saved
on all platforms (website Instagram Facebook) for people to reference
5 A buyer likes the place and contacts the sellerrsquos (or their own) REALTORreg with questions
6 The interested buyer drives to the property and does a walk-around If the walk-around takes place on public property no further arrangements need to be made other than to give sellers a heads-up people will be standing or walking about the area If the selleroccupant permits the buyers could take a walk around
the property itself
7 This step is negotiable If the property is owner occupied or the tenants are amicable a private showing with masks hand sanitizers gloves and practicing social distancing can be done If the owner or tenants
donrsquot feel comfortable with this we proceed to 8
8 Interested buyer contacts the sellerrsquos Realtor or their own Realtor asking to write an offer (If the buyer wants to deal with the sellerrsquos Realtor theyrsquoll be unrepresented per Councilrsquos requirements)
9 The offer is drafted and is emailed to the buyer for review Upon approval the offer is sent to the sellers
Realtor
10 Usually therersquos a back and forth between the parties via their Realtors all done through the phone and or any other non-face-to-face means
11 Seller and buyer agree on a deal with executed copies sent to the buyer and seller via their Realtors
12 The deal usually includes the following subjects Subject to inspection (buyerhome inspectorappraiser
etc) with recommendations for different time slots to ensure physical distancing
13 Realtors discuss health and safety protocols documenting the partiesrsquo informed consent in their files We have a brokerage form that goes through the list of protocols
14 The Realtors arrange with a mind to informed consent the inspections incorporating robust physical
distancing and health risk-management practices
15 Once the inspections done and approved subjects are removed using Docusign and sent to the parties
16 The lawyersnotaries arrange for the closing following the directives of the Law SocietyBar Association and LTSA edicts dealing with in-personvirtual meeting requirements (eg signing and checking ID protocols)
17 Possession takes place with remote key pick-up arranged in advance again with physical distancing
kept in mind
Pacific Place Financial Services Annual Conference
Qualification Period January 1 2020mdashDecember 31 2020
Travel Period 2021
Qualification 75000 FYC
Be part of this annual PPFS conference on us
This event is not to be missed
There is lotrsquos of time left to submit cases from all carriers
Check with Mable or Mimi to see how close you are to attend and
contest rules
Compliance Department
Pacific Place Financial ServicesBridgeforce Pacific Place
Your Privacy Policy Ensure Safekeeping of Client Personal
Information ndash Best Practices amp Compliance Tips
When collecting information from clients and prospects you must be prepared to explain the purposes for which you are collecting this information Client consent to an advisorrsquos collection and use of personal information is generally included within the Insurer application signed by the client This provides authorization to the advisor for this single purpose and to this single In-surer Where the advisor will retain ANY of this information collected in order to build a client file or to assist the client with future requirements consent should be obtained from the client in writing at all times It is a good business practice to provide information to a client or prospect about your own privacy practices Sample wording is provided in HUBLINK that you can use on your business letterhead to assist you in preparing documentation This information can be giv-en to the client at an initial meeting Accountability
You must take appropriate measures in your practice to ensure that information yoursquove col-lected is used for the purposes identified and that it is not used for another purpose or dis-closed to a third party without the clientrsquos or prospectrsquos consent except as may otherwise be allowed by law
You should only disclose personal information about your clients to another person or com-pany if you have the verbal or written consent of your client or if you are otherwise allowed to do so by law You can recommend other professionals or advisors to your clients if they ask you or if you believe they may benefit from such services You should never provide any client names or other information to third parties that may use it to market their services to your clients unless you have the clients consent
You must take appropriate precautions to safeguard client information from third parties who may have access to your premises ie security cleaning services and suppliers
More information on PIPEDA can be found at the Federal Privacy Commissionerrsquos website
Continue on next page
Physical Operational Safeguards
When destroying paper materials containing client or prospect personal information always shred the documents either by using your own shredder or subscribing to a shredding ser-vice
Information stored on CDs and diskettes should be deleted Ensure that all sensitive personal information is accessed through appropriate user ID and
password secured in locked rooms cabinets andor desk drawers when not actively in use and that access is appropriately restricted to those requiring access for the performance of their duties
Safeguard client information whether in your personal office car or other location Personal information should be removed from the advisorrsquos place of business only when necessary or required to appropriately service clients
Computers and PDAs should be locked to prevent access during all absences (lunch meetings evenings weekends illnesses and vacations)
Laptops should be securely anchored or stored in a locked cabinet or drawer (the key should be stored in a safe place away from laptop)
Use screen savers or other means to cover personal information on computer screens when others are in your office or work area
Other Operational Safeguards
You and your associates and staff should take appropriate measures to authenticate the identity of the person asking for confidential information before itrsquos released
Attach a disclaimer to all e-mail and FAX communications containing client personal infor-mation Example as follows ldquoThe contents of this communication including any attachment(s) are confidential and may be privileged If you are not the intended recipient (or are not receiving this communication on behalf of the intended recipient) please notify the sender immediately and delete or destroy this communication without reading it and without mak-ing forwarding or retaining any copy or record of it or its contents Thank yourdquo
Fax machines photocopiers printers etc should be located in areas where access is reason-ably limited
Never discuss clients in public places such as elevators cafeterias or restaurants Take precautions to avoid being overheard when discussing client or employee personal in-
formation on cellular phones These are excellent recommendations which can be incorporated into your Privacy Policy and
Procedures
Advisor Insurance amp Financial Services KEY RESPONSIBILITIES
You will be actively working to develop and grow your client base and providing solutions including Insurance Employee Benefits Retirement Planning andor Investments
Planning building and execution of a business sales plan
You are a true client relationship advisor who looks for opportunities to refer and receive referrals
You will participate with all the companyrsquos marketing activities and contribute your ideas towards their effectiveness and contributing towards their positive results
Building and growing your centers of influences
Keeping up to date with industry and regulatory trends and changes
Working with all lines of Pacific Place Financial Services Bridgeforce Pacific Place business offerings
DESIRED SKILLS amp EXPERIENCE
Minimum 3 years experience in a similar role and ready to take your career to the next step experienced with Insurance andor Investment Sales an asset but not mandatory
Strong listening skills and willingness to learn
Insurance Licensed (LLQP) and CFP CSC CIM CPA CFA CLU as an asset or working towards such Designation Willingness to obtain LLQP license if not currently licensed
Strong communication skills oral and written
Professional motivated and able to work in a fast-paced dynamic environment Team centered driven and self motivated attitude Compensation commissions + marketing support + mentorship + coaching + networking avenues Take ad-vantage of this opportunity to work alongside some of the top minds in the industry and benefit from the structure support and resources necessary to push your success to the next level Please send a cover let-ter and your resume to talentpacificplacegroupcom with ldquoCareerrdquo in the subject line
We thank all applicants who apply but only those candidates selected for an interview will be contacted
If you know of anyone who maybe interested in a career in Financial Services please have them send in their resume for in interview talentpacificplacegroupcom
In the News at PPIS _________________________________
Keeping you informed
Welcome
At Pacific Place Insurance
Services we like to keep our
agents informed We hope
you find this update useful
Enjoy
April 7 Our update on COVID-19
(coronavirus)
British Columbia Driver Licence To help increase safety for both customers and employees ICBC has been working with the Ministries of Health and Citizens Services to develop on-line and phone-based service delivery extension options to reduce the need for BC residents to physically visit a driver li-censing office
BRITISH COLUMBIA DRIVER LICENCE (BCDL)
The following services are now available over the phone Please call us at 1-800-950-1498 or 250-978-8300 to
Renew an existing BCDL that is within 6 weeks of your card expiry date
Reinstate a BCDL that has been cancelled prohibited or suspended and is now eligible for a reinstatement
Issue a replacement BCDL
The driver licensing fee photo and signature (as appropriate) will not be collected at the time of your call
We will mail you a paper interim drivers licence that extends your drivers licence validity period for an additional 90 days A physical card will not be produced until you attend one of our driver licensing offices at which time the regular fees and signatory requirements will apply
These temporary procedures apply to driver licences that are expiring within six weeks or have not expired for more than three years
In the News at PPIS _________________________________
Keeping you informed
Welcome
At Pacific Place Insurance
Services we like to keep our
agents informed We hope
you find this update useful
Enjoy
Given that insurers rely on investments to supplement their underwriting in-come how big of a concern is the recent nosedive in stock markets
ldquoRight now from the standpoint of reduction in equity values the Canadian PampC segment as a whole can withstand thatrdquo Greg Williams senior director at AM Best Ratings Services said in a recent interview
It used to be that when interest rates were higher insurers could easily offset underwriting losses with investment income In general PampC insurersrsquo invest-ments are tied up in relatively safe investment options such as bonds Now however not only are interest rates at an all-time low but stock prices are also dropping
The SampPTSX Composite Index ndash at 17994 on Feb 20 ndash dropped 38 to 11222 on Mar 23 which was 12 days after the World Health Organization called COVID-19 a pandemic The same index opened Tuesday at 13916 so the SampPTSX Composite is still down nearly 23 from six weeks ago Mean-while the SampP 500 opened Tuesday at 2736 down about 20 from 3386 in late February
But stocks are only one type of egg in an insurance companyrsquos investment bas-ket Moreover AM Best suggests that some Canadian insurers could be more affected than others by declines in equity prices
ldquoThat is what we are looking atrdquo Williams told Canadian Underwriter ldquoAs rating analysts we are going through our portfolios identifying the companies that we think may not have as robust capitalization or may have an over-reliance on equity exposurerdquo
Oldwick NJ-based AM Best Company Inc which rates the financial health of individual insurers was asked by Canadian Underwriter to comment on the im-pact of the COVID-19 pandemic
Can Canadarsquos PampC industry withstand the 20 stock market drop
Fears over the COVID-19 pandemic and plummeting oil prices have caused mortgage rates to plummet to multi-year lows over the past couple of weeks
But now some lenders are actually starting to raise rates
Fixed rates on certain terms have been creeping back up while some of the big banks have been quietly cutting their dis-counts on prime rate (which affects floating rates)
Scotiabank for example raised its published 5-year closed variable rate 60 percentage points on Saturday from 345 to 405
A host of other lenders have also been slashing their discounts from prime by anywhere from 20 up to 75 basis points At one lender for example a new borrower could have obtained a high-ratio 5-year variable mortgage at Prime ndash 100 or 245 Today that same rate is now Prime ndash 025 or 320
So whatrsquos going on Fear has saturated the market to the extent that lenders are now concerned about liquidity and ris-ing defaults according to observers
ldquoI think if yoursquore a bank yoursquore scared of losses right nowrdquo Shawn Stillman founder of mortgageoutletca told CMT ldquoThe banks are in this to make money and if they donrsquot think that theyrsquore going to be able to make money because all of a sudden their default rate is going to go up then theyrsquore going to protect themselves by raising ratesrdquo
In addition to the potential for an increase in default rates Stillman says that with more people facing temporary layoffs due to the coronavirus more people will start drawing on their available credit
ldquoIf yoursquore a business and you have a line of credit yoursquore drawing on that line of credit If you have credit cards yoursquore maxing out those credit cards You are using your ability to borrow more money and it becomes a shock to the systemrdquo Stillman said Essentially the banks could face a growing run on available credit facilities which could challenge their ability to finance all of that credit
Thatrsquos one of the reasons why the Office of the Superintendent of Financial Institutions (OSFI) announced on Friday that it was lowering the capital requirements for banks which would free up an additional $300 billion of lending capacity
Despite the Bank of Canadarsquos emergency rate cut on Friday markets are still pricing in an additional 50-bps cut when the Bank meets next month That will bring Canadarsquos overnight lending rate down to 025
Knowing this banks are starting to increase the discounts from prime so that the economics of funding variable-rate mortgages continues to make sense
Why are mortgage
rates going up
How will COVID-19 affect the housing market
Economists and elected leaders agree that the COVID-19 pandemic will cause economic activity to slow which will likely impact the housing market
With that in mind the Bank of Canada recently lowered the overnight rate as a proactive measure to ease the negative impact of COVID-19 on the Canadian economy
Demand for homes last month saw significant year-over-year increases and preliminary reports from this month show a similar trend
In the US however about 16 per cent of Realtors nationwide reported re-duced buyer interest since the onset of COVID-19
Right now sales seem to be relatively unaffected by the virus but things are moving quite quickly and this trend might not continue
Home sales and prices What to expect
Home sales and prices will likely face declines in the spring and early summer with a recovery along with the economy in the second half of the year accord-ing to the latest projection from BC Real Estate Association (BCREA) Chief Economist Brendon Ogmundson
ldquoUnsurprisingly the results of our simulations show a steep decline in home sales in the second quarter of this year as economic activity becomes eerily quietrdquo said Ogmundson in the latest BCREA Market Intelligence Report
The provincial rental freeze evictions ban and what it means for you
The provincial government brought a new Rental Tenancy Order (RTO) into effect restricting rent increases and evictions during the COVID-19 pandemic
Herersquos what you need to know about these changes Eviction moratorium Landlords can no longer give a tenant a notice to end the tenancy except in situations where people or the rental unit are at significant risk However if a landlord gave a tenant a notice to end the tenancy before March 30 then the notice remains in effect subject to the dispute resolution process and an order of possession can still be granted If a seller and a tenant sign a Mutual Agreement to End a Tenancy and the tenant refuses to vacate the premises this will not be en-forceable until the emergency orders are lifted This may be complicated in cases where a tenant is under mandatory quarantine self-isolation or is in a medical facility In those cases itrsquos probably best to seek legal advice
Landlordrsquos right to enter rental unit A landlord can enter a rental unit for repairs or showings as long as the tenant consents Landlords must follow the standard procedure of requesting access at least 24 hours in advance noting the proposed date and time ndash and they must wait for the tenantrsquos consent Landlords can enter rental units without tenant consent if theres an emergency in relation to the COVID-19 pandemic and the entry is necessary to protect the health safety or welfare of the landlord the tenant or the other occupants
Rent freeze Rent increases set to occur while this order is in effect including previously announced rent increases set to take effect from March 30 onwards canrsquot take effect until after the state of emergency has ended An exception for a rent increase would be if one or more occu-pants are added to a unit and the tenancy agreement specifies how the rent varies with the number of occupants
Restricting access to common areas Landlords can reasonably restrict access to common areas to prevent the spread of COVID-19
Resources The provincial government created an FAQ on these rental changes Click here to read it LandlordBC also has an FAQ on the subject Click here to read it
17 Steps to Sell your Home in the COVID era
1 You meet with the agent in-person while practicing physical distancing or via Zoom to discuss listing the proper ty on the MLSreg System Once terms have been agreed upon we and sign the forms via Docusign to
initiate the contract
2 The online marketing of your home has become more important than ever before We set up professional photos a high-quality Virtual Tour and a professional Floor Plan so that the online consumer has a great vis-ual understanding of your home You post your new listing on your website and the MLS to begin promoting
it according to your marketing plan
3 Potential buyers and other members become aware of the listing and the virtual open house clicking on a recorded open house introductory video They can also view the virtual tour
4 We also do a livestream video showing on social media to further showcase your home That will be saved
on all platforms (website Instagram Facebook) for people to reference
5 A buyer likes the place and contacts the sellerrsquos (or their own) REALTORreg with questions
6 The interested buyer drives to the property and does a walk-around If the walk-around takes place on public property no further arrangements need to be made other than to give sellers a heads-up people will be standing or walking about the area If the selleroccupant permits the buyers could take a walk around
the property itself
7 This step is negotiable If the property is owner occupied or the tenants are amicable a private showing with masks hand sanitizers gloves and practicing social distancing can be done If the owner or tenants
donrsquot feel comfortable with this we proceed to 8
8 Interested buyer contacts the sellerrsquos Realtor or their own Realtor asking to write an offer (If the buyer wants to deal with the sellerrsquos Realtor theyrsquoll be unrepresented per Councilrsquos requirements)
9 The offer is drafted and is emailed to the buyer for review Upon approval the offer is sent to the sellers
Realtor
10 Usually therersquos a back and forth between the parties via their Realtors all done through the phone and or any other non-face-to-face means
11 Seller and buyer agree on a deal with executed copies sent to the buyer and seller via their Realtors
12 The deal usually includes the following subjects Subject to inspection (buyerhome inspectorappraiser
etc) with recommendations for different time slots to ensure physical distancing
13 Realtors discuss health and safety protocols documenting the partiesrsquo informed consent in their files We have a brokerage form that goes through the list of protocols
14 The Realtors arrange with a mind to informed consent the inspections incorporating robust physical
distancing and health risk-management practices
15 Once the inspections done and approved subjects are removed using Docusign and sent to the parties
16 The lawyersnotaries arrange for the closing following the directives of the Law SocietyBar Association and LTSA edicts dealing with in-personvirtual meeting requirements (eg signing and checking ID protocols)
17 Possession takes place with remote key pick-up arranged in advance again with physical distancing
kept in mind
Compliance Department
Pacific Place Financial ServicesBridgeforce Pacific Place
Your Privacy Policy Ensure Safekeeping of Client Personal
Information ndash Best Practices amp Compliance Tips
When collecting information from clients and prospects you must be prepared to explain the purposes for which you are collecting this information Client consent to an advisorrsquos collection and use of personal information is generally included within the Insurer application signed by the client This provides authorization to the advisor for this single purpose and to this single In-surer Where the advisor will retain ANY of this information collected in order to build a client file or to assist the client with future requirements consent should be obtained from the client in writing at all times It is a good business practice to provide information to a client or prospect about your own privacy practices Sample wording is provided in HUBLINK that you can use on your business letterhead to assist you in preparing documentation This information can be giv-en to the client at an initial meeting Accountability
You must take appropriate measures in your practice to ensure that information yoursquove col-lected is used for the purposes identified and that it is not used for another purpose or dis-closed to a third party without the clientrsquos or prospectrsquos consent except as may otherwise be allowed by law
You should only disclose personal information about your clients to another person or com-pany if you have the verbal or written consent of your client or if you are otherwise allowed to do so by law You can recommend other professionals or advisors to your clients if they ask you or if you believe they may benefit from such services You should never provide any client names or other information to third parties that may use it to market their services to your clients unless you have the clients consent
You must take appropriate precautions to safeguard client information from third parties who may have access to your premises ie security cleaning services and suppliers
More information on PIPEDA can be found at the Federal Privacy Commissionerrsquos website
Continue on next page
Physical Operational Safeguards
When destroying paper materials containing client or prospect personal information always shred the documents either by using your own shredder or subscribing to a shredding ser-vice
Information stored on CDs and diskettes should be deleted Ensure that all sensitive personal information is accessed through appropriate user ID and
password secured in locked rooms cabinets andor desk drawers when not actively in use and that access is appropriately restricted to those requiring access for the performance of their duties
Safeguard client information whether in your personal office car or other location Personal information should be removed from the advisorrsquos place of business only when necessary or required to appropriately service clients
Computers and PDAs should be locked to prevent access during all absences (lunch meetings evenings weekends illnesses and vacations)
Laptops should be securely anchored or stored in a locked cabinet or drawer (the key should be stored in a safe place away from laptop)
Use screen savers or other means to cover personal information on computer screens when others are in your office or work area
Other Operational Safeguards
You and your associates and staff should take appropriate measures to authenticate the identity of the person asking for confidential information before itrsquos released
Attach a disclaimer to all e-mail and FAX communications containing client personal infor-mation Example as follows ldquoThe contents of this communication including any attachment(s) are confidential and may be privileged If you are not the intended recipient (or are not receiving this communication on behalf of the intended recipient) please notify the sender immediately and delete or destroy this communication without reading it and without mak-ing forwarding or retaining any copy or record of it or its contents Thank yourdquo
Fax machines photocopiers printers etc should be located in areas where access is reason-ably limited
Never discuss clients in public places such as elevators cafeterias or restaurants Take precautions to avoid being overheard when discussing client or employee personal in-
formation on cellular phones These are excellent recommendations which can be incorporated into your Privacy Policy and
Procedures
Advisor Insurance amp Financial Services KEY RESPONSIBILITIES
You will be actively working to develop and grow your client base and providing solutions including Insurance Employee Benefits Retirement Planning andor Investments
Planning building and execution of a business sales plan
You are a true client relationship advisor who looks for opportunities to refer and receive referrals
You will participate with all the companyrsquos marketing activities and contribute your ideas towards their effectiveness and contributing towards their positive results
Building and growing your centers of influences
Keeping up to date with industry and regulatory trends and changes
Working with all lines of Pacific Place Financial Services Bridgeforce Pacific Place business offerings
DESIRED SKILLS amp EXPERIENCE
Minimum 3 years experience in a similar role and ready to take your career to the next step experienced with Insurance andor Investment Sales an asset but not mandatory
Strong listening skills and willingness to learn
Insurance Licensed (LLQP) and CFP CSC CIM CPA CFA CLU as an asset or working towards such Designation Willingness to obtain LLQP license if not currently licensed
Strong communication skills oral and written
Professional motivated and able to work in a fast-paced dynamic environment Team centered driven and self motivated attitude Compensation commissions + marketing support + mentorship + coaching + networking avenues Take ad-vantage of this opportunity to work alongside some of the top minds in the industry and benefit from the structure support and resources necessary to push your success to the next level Please send a cover let-ter and your resume to talentpacificplacegroupcom with ldquoCareerrdquo in the subject line
We thank all applicants who apply but only those candidates selected for an interview will be contacted
If you know of anyone who maybe interested in a career in Financial Services please have them send in their resume for in interview talentpacificplacegroupcom
In the News at PPIS _________________________________
Keeping you informed
Welcome
At Pacific Place Insurance
Services we like to keep our
agents informed We hope
you find this update useful
Enjoy
April 7 Our update on COVID-19
(coronavirus)
British Columbia Driver Licence To help increase safety for both customers and employees ICBC has been working with the Ministries of Health and Citizens Services to develop on-line and phone-based service delivery extension options to reduce the need for BC residents to physically visit a driver li-censing office
BRITISH COLUMBIA DRIVER LICENCE (BCDL)
The following services are now available over the phone Please call us at 1-800-950-1498 or 250-978-8300 to
Renew an existing BCDL that is within 6 weeks of your card expiry date
Reinstate a BCDL that has been cancelled prohibited or suspended and is now eligible for a reinstatement
Issue a replacement BCDL
The driver licensing fee photo and signature (as appropriate) will not be collected at the time of your call
We will mail you a paper interim drivers licence that extends your drivers licence validity period for an additional 90 days A physical card will not be produced until you attend one of our driver licensing offices at which time the regular fees and signatory requirements will apply
These temporary procedures apply to driver licences that are expiring within six weeks or have not expired for more than three years
In the News at PPIS _________________________________
Keeping you informed
Welcome
At Pacific Place Insurance
Services we like to keep our
agents informed We hope
you find this update useful
Enjoy
Given that insurers rely on investments to supplement their underwriting in-come how big of a concern is the recent nosedive in stock markets
ldquoRight now from the standpoint of reduction in equity values the Canadian PampC segment as a whole can withstand thatrdquo Greg Williams senior director at AM Best Ratings Services said in a recent interview
It used to be that when interest rates were higher insurers could easily offset underwriting losses with investment income In general PampC insurersrsquo invest-ments are tied up in relatively safe investment options such as bonds Now however not only are interest rates at an all-time low but stock prices are also dropping
The SampPTSX Composite Index ndash at 17994 on Feb 20 ndash dropped 38 to 11222 on Mar 23 which was 12 days after the World Health Organization called COVID-19 a pandemic The same index opened Tuesday at 13916 so the SampPTSX Composite is still down nearly 23 from six weeks ago Mean-while the SampP 500 opened Tuesday at 2736 down about 20 from 3386 in late February
But stocks are only one type of egg in an insurance companyrsquos investment bas-ket Moreover AM Best suggests that some Canadian insurers could be more affected than others by declines in equity prices
ldquoThat is what we are looking atrdquo Williams told Canadian Underwriter ldquoAs rating analysts we are going through our portfolios identifying the companies that we think may not have as robust capitalization or may have an over-reliance on equity exposurerdquo
Oldwick NJ-based AM Best Company Inc which rates the financial health of individual insurers was asked by Canadian Underwriter to comment on the im-pact of the COVID-19 pandemic
Can Canadarsquos PampC industry withstand the 20 stock market drop
Fears over the COVID-19 pandemic and plummeting oil prices have caused mortgage rates to plummet to multi-year lows over the past couple of weeks
But now some lenders are actually starting to raise rates
Fixed rates on certain terms have been creeping back up while some of the big banks have been quietly cutting their dis-counts on prime rate (which affects floating rates)
Scotiabank for example raised its published 5-year closed variable rate 60 percentage points on Saturday from 345 to 405
A host of other lenders have also been slashing their discounts from prime by anywhere from 20 up to 75 basis points At one lender for example a new borrower could have obtained a high-ratio 5-year variable mortgage at Prime ndash 100 or 245 Today that same rate is now Prime ndash 025 or 320
So whatrsquos going on Fear has saturated the market to the extent that lenders are now concerned about liquidity and ris-ing defaults according to observers
ldquoI think if yoursquore a bank yoursquore scared of losses right nowrdquo Shawn Stillman founder of mortgageoutletca told CMT ldquoThe banks are in this to make money and if they donrsquot think that theyrsquore going to be able to make money because all of a sudden their default rate is going to go up then theyrsquore going to protect themselves by raising ratesrdquo
In addition to the potential for an increase in default rates Stillman says that with more people facing temporary layoffs due to the coronavirus more people will start drawing on their available credit
ldquoIf yoursquore a business and you have a line of credit yoursquore drawing on that line of credit If you have credit cards yoursquore maxing out those credit cards You are using your ability to borrow more money and it becomes a shock to the systemrdquo Stillman said Essentially the banks could face a growing run on available credit facilities which could challenge their ability to finance all of that credit
Thatrsquos one of the reasons why the Office of the Superintendent of Financial Institutions (OSFI) announced on Friday that it was lowering the capital requirements for banks which would free up an additional $300 billion of lending capacity
Despite the Bank of Canadarsquos emergency rate cut on Friday markets are still pricing in an additional 50-bps cut when the Bank meets next month That will bring Canadarsquos overnight lending rate down to 025
Knowing this banks are starting to increase the discounts from prime so that the economics of funding variable-rate mortgages continues to make sense
Why are mortgage
rates going up
How will COVID-19 affect the housing market
Economists and elected leaders agree that the COVID-19 pandemic will cause economic activity to slow which will likely impact the housing market
With that in mind the Bank of Canada recently lowered the overnight rate as a proactive measure to ease the negative impact of COVID-19 on the Canadian economy
Demand for homes last month saw significant year-over-year increases and preliminary reports from this month show a similar trend
In the US however about 16 per cent of Realtors nationwide reported re-duced buyer interest since the onset of COVID-19
Right now sales seem to be relatively unaffected by the virus but things are moving quite quickly and this trend might not continue
Home sales and prices What to expect
Home sales and prices will likely face declines in the spring and early summer with a recovery along with the economy in the second half of the year accord-ing to the latest projection from BC Real Estate Association (BCREA) Chief Economist Brendon Ogmundson
ldquoUnsurprisingly the results of our simulations show a steep decline in home sales in the second quarter of this year as economic activity becomes eerily quietrdquo said Ogmundson in the latest BCREA Market Intelligence Report
The provincial rental freeze evictions ban and what it means for you
The provincial government brought a new Rental Tenancy Order (RTO) into effect restricting rent increases and evictions during the COVID-19 pandemic
Herersquos what you need to know about these changes Eviction moratorium Landlords can no longer give a tenant a notice to end the tenancy except in situations where people or the rental unit are at significant risk However if a landlord gave a tenant a notice to end the tenancy before March 30 then the notice remains in effect subject to the dispute resolution process and an order of possession can still be granted If a seller and a tenant sign a Mutual Agreement to End a Tenancy and the tenant refuses to vacate the premises this will not be en-forceable until the emergency orders are lifted This may be complicated in cases where a tenant is under mandatory quarantine self-isolation or is in a medical facility In those cases itrsquos probably best to seek legal advice
Landlordrsquos right to enter rental unit A landlord can enter a rental unit for repairs or showings as long as the tenant consents Landlords must follow the standard procedure of requesting access at least 24 hours in advance noting the proposed date and time ndash and they must wait for the tenantrsquos consent Landlords can enter rental units without tenant consent if theres an emergency in relation to the COVID-19 pandemic and the entry is necessary to protect the health safety or welfare of the landlord the tenant or the other occupants
Rent freeze Rent increases set to occur while this order is in effect including previously announced rent increases set to take effect from March 30 onwards canrsquot take effect until after the state of emergency has ended An exception for a rent increase would be if one or more occu-pants are added to a unit and the tenancy agreement specifies how the rent varies with the number of occupants
Restricting access to common areas Landlords can reasonably restrict access to common areas to prevent the spread of COVID-19
Resources The provincial government created an FAQ on these rental changes Click here to read it LandlordBC also has an FAQ on the subject Click here to read it
17 Steps to Sell your Home in the COVID era
1 You meet with the agent in-person while practicing physical distancing or via Zoom to discuss listing the proper ty on the MLSreg System Once terms have been agreed upon we and sign the forms via Docusign to
initiate the contract
2 The online marketing of your home has become more important than ever before We set up professional photos a high-quality Virtual Tour and a professional Floor Plan so that the online consumer has a great vis-ual understanding of your home You post your new listing on your website and the MLS to begin promoting
it according to your marketing plan
3 Potential buyers and other members become aware of the listing and the virtual open house clicking on a recorded open house introductory video They can also view the virtual tour
4 We also do a livestream video showing on social media to further showcase your home That will be saved
on all platforms (website Instagram Facebook) for people to reference
5 A buyer likes the place and contacts the sellerrsquos (or their own) REALTORreg with questions
6 The interested buyer drives to the property and does a walk-around If the walk-around takes place on public property no further arrangements need to be made other than to give sellers a heads-up people will be standing or walking about the area If the selleroccupant permits the buyers could take a walk around
the property itself
7 This step is negotiable If the property is owner occupied or the tenants are amicable a private showing with masks hand sanitizers gloves and practicing social distancing can be done If the owner or tenants
donrsquot feel comfortable with this we proceed to 8
8 Interested buyer contacts the sellerrsquos Realtor or their own Realtor asking to write an offer (If the buyer wants to deal with the sellerrsquos Realtor theyrsquoll be unrepresented per Councilrsquos requirements)
9 The offer is drafted and is emailed to the buyer for review Upon approval the offer is sent to the sellers
Realtor
10 Usually therersquos a back and forth between the parties via their Realtors all done through the phone and or any other non-face-to-face means
11 Seller and buyer agree on a deal with executed copies sent to the buyer and seller via their Realtors
12 The deal usually includes the following subjects Subject to inspection (buyerhome inspectorappraiser
etc) with recommendations for different time slots to ensure physical distancing
13 Realtors discuss health and safety protocols documenting the partiesrsquo informed consent in their files We have a brokerage form that goes through the list of protocols
14 The Realtors arrange with a mind to informed consent the inspections incorporating robust physical
distancing and health risk-management practices
15 Once the inspections done and approved subjects are removed using Docusign and sent to the parties
16 The lawyersnotaries arrange for the closing following the directives of the Law SocietyBar Association and LTSA edicts dealing with in-personvirtual meeting requirements (eg signing and checking ID protocols)
17 Possession takes place with remote key pick-up arranged in advance again with physical distancing
kept in mind
Physical Operational Safeguards
When destroying paper materials containing client or prospect personal information always shred the documents either by using your own shredder or subscribing to a shredding ser-vice
Information stored on CDs and diskettes should be deleted Ensure that all sensitive personal information is accessed through appropriate user ID and
password secured in locked rooms cabinets andor desk drawers when not actively in use and that access is appropriately restricted to those requiring access for the performance of their duties
Safeguard client information whether in your personal office car or other location Personal information should be removed from the advisorrsquos place of business only when necessary or required to appropriately service clients
Computers and PDAs should be locked to prevent access during all absences (lunch meetings evenings weekends illnesses and vacations)
Laptops should be securely anchored or stored in a locked cabinet or drawer (the key should be stored in a safe place away from laptop)
Use screen savers or other means to cover personal information on computer screens when others are in your office or work area
Other Operational Safeguards
You and your associates and staff should take appropriate measures to authenticate the identity of the person asking for confidential information before itrsquos released
Attach a disclaimer to all e-mail and FAX communications containing client personal infor-mation Example as follows ldquoThe contents of this communication including any attachment(s) are confidential and may be privileged If you are not the intended recipient (or are not receiving this communication on behalf of the intended recipient) please notify the sender immediately and delete or destroy this communication without reading it and without mak-ing forwarding or retaining any copy or record of it or its contents Thank yourdquo
Fax machines photocopiers printers etc should be located in areas where access is reason-ably limited
Never discuss clients in public places such as elevators cafeterias or restaurants Take precautions to avoid being overheard when discussing client or employee personal in-
formation on cellular phones These are excellent recommendations which can be incorporated into your Privacy Policy and
Procedures
Advisor Insurance amp Financial Services KEY RESPONSIBILITIES
You will be actively working to develop and grow your client base and providing solutions including Insurance Employee Benefits Retirement Planning andor Investments
Planning building and execution of a business sales plan
You are a true client relationship advisor who looks for opportunities to refer and receive referrals
You will participate with all the companyrsquos marketing activities and contribute your ideas towards their effectiveness and contributing towards their positive results
Building and growing your centers of influences
Keeping up to date with industry and regulatory trends and changes
Working with all lines of Pacific Place Financial Services Bridgeforce Pacific Place business offerings
DESIRED SKILLS amp EXPERIENCE
Minimum 3 years experience in a similar role and ready to take your career to the next step experienced with Insurance andor Investment Sales an asset but not mandatory
Strong listening skills and willingness to learn
Insurance Licensed (LLQP) and CFP CSC CIM CPA CFA CLU as an asset or working towards such Designation Willingness to obtain LLQP license if not currently licensed
Strong communication skills oral and written
Professional motivated and able to work in a fast-paced dynamic environment Team centered driven and self motivated attitude Compensation commissions + marketing support + mentorship + coaching + networking avenues Take ad-vantage of this opportunity to work alongside some of the top minds in the industry and benefit from the structure support and resources necessary to push your success to the next level Please send a cover let-ter and your resume to talentpacificplacegroupcom with ldquoCareerrdquo in the subject line
We thank all applicants who apply but only those candidates selected for an interview will be contacted
If you know of anyone who maybe interested in a career in Financial Services please have them send in their resume for in interview talentpacificplacegroupcom
In the News at PPIS _________________________________
Keeping you informed
Welcome
At Pacific Place Insurance
Services we like to keep our
agents informed We hope
you find this update useful
Enjoy
April 7 Our update on COVID-19
(coronavirus)
British Columbia Driver Licence To help increase safety for both customers and employees ICBC has been working with the Ministries of Health and Citizens Services to develop on-line and phone-based service delivery extension options to reduce the need for BC residents to physically visit a driver li-censing office
BRITISH COLUMBIA DRIVER LICENCE (BCDL)
The following services are now available over the phone Please call us at 1-800-950-1498 or 250-978-8300 to
Renew an existing BCDL that is within 6 weeks of your card expiry date
Reinstate a BCDL that has been cancelled prohibited or suspended and is now eligible for a reinstatement
Issue a replacement BCDL
The driver licensing fee photo and signature (as appropriate) will not be collected at the time of your call
We will mail you a paper interim drivers licence that extends your drivers licence validity period for an additional 90 days A physical card will not be produced until you attend one of our driver licensing offices at which time the regular fees and signatory requirements will apply
These temporary procedures apply to driver licences that are expiring within six weeks or have not expired for more than three years
In the News at PPIS _________________________________
Keeping you informed
Welcome
At Pacific Place Insurance
Services we like to keep our
agents informed We hope
you find this update useful
Enjoy
Given that insurers rely on investments to supplement their underwriting in-come how big of a concern is the recent nosedive in stock markets
ldquoRight now from the standpoint of reduction in equity values the Canadian PampC segment as a whole can withstand thatrdquo Greg Williams senior director at AM Best Ratings Services said in a recent interview
It used to be that when interest rates were higher insurers could easily offset underwriting losses with investment income In general PampC insurersrsquo invest-ments are tied up in relatively safe investment options such as bonds Now however not only are interest rates at an all-time low but stock prices are also dropping
The SampPTSX Composite Index ndash at 17994 on Feb 20 ndash dropped 38 to 11222 on Mar 23 which was 12 days after the World Health Organization called COVID-19 a pandemic The same index opened Tuesday at 13916 so the SampPTSX Composite is still down nearly 23 from six weeks ago Mean-while the SampP 500 opened Tuesday at 2736 down about 20 from 3386 in late February
But stocks are only one type of egg in an insurance companyrsquos investment bas-ket Moreover AM Best suggests that some Canadian insurers could be more affected than others by declines in equity prices
ldquoThat is what we are looking atrdquo Williams told Canadian Underwriter ldquoAs rating analysts we are going through our portfolios identifying the companies that we think may not have as robust capitalization or may have an over-reliance on equity exposurerdquo
Oldwick NJ-based AM Best Company Inc which rates the financial health of individual insurers was asked by Canadian Underwriter to comment on the im-pact of the COVID-19 pandemic
Can Canadarsquos PampC industry withstand the 20 stock market drop
Fears over the COVID-19 pandemic and plummeting oil prices have caused mortgage rates to plummet to multi-year lows over the past couple of weeks
But now some lenders are actually starting to raise rates
Fixed rates on certain terms have been creeping back up while some of the big banks have been quietly cutting their dis-counts on prime rate (which affects floating rates)
Scotiabank for example raised its published 5-year closed variable rate 60 percentage points on Saturday from 345 to 405
A host of other lenders have also been slashing their discounts from prime by anywhere from 20 up to 75 basis points At one lender for example a new borrower could have obtained a high-ratio 5-year variable mortgage at Prime ndash 100 or 245 Today that same rate is now Prime ndash 025 or 320
So whatrsquos going on Fear has saturated the market to the extent that lenders are now concerned about liquidity and ris-ing defaults according to observers
ldquoI think if yoursquore a bank yoursquore scared of losses right nowrdquo Shawn Stillman founder of mortgageoutletca told CMT ldquoThe banks are in this to make money and if they donrsquot think that theyrsquore going to be able to make money because all of a sudden their default rate is going to go up then theyrsquore going to protect themselves by raising ratesrdquo
In addition to the potential for an increase in default rates Stillman says that with more people facing temporary layoffs due to the coronavirus more people will start drawing on their available credit
ldquoIf yoursquore a business and you have a line of credit yoursquore drawing on that line of credit If you have credit cards yoursquore maxing out those credit cards You are using your ability to borrow more money and it becomes a shock to the systemrdquo Stillman said Essentially the banks could face a growing run on available credit facilities which could challenge their ability to finance all of that credit
Thatrsquos one of the reasons why the Office of the Superintendent of Financial Institutions (OSFI) announced on Friday that it was lowering the capital requirements for banks which would free up an additional $300 billion of lending capacity
Despite the Bank of Canadarsquos emergency rate cut on Friday markets are still pricing in an additional 50-bps cut when the Bank meets next month That will bring Canadarsquos overnight lending rate down to 025
Knowing this banks are starting to increase the discounts from prime so that the economics of funding variable-rate mortgages continues to make sense
Why are mortgage
rates going up
How will COVID-19 affect the housing market
Economists and elected leaders agree that the COVID-19 pandemic will cause economic activity to slow which will likely impact the housing market
With that in mind the Bank of Canada recently lowered the overnight rate as a proactive measure to ease the negative impact of COVID-19 on the Canadian economy
Demand for homes last month saw significant year-over-year increases and preliminary reports from this month show a similar trend
In the US however about 16 per cent of Realtors nationwide reported re-duced buyer interest since the onset of COVID-19
Right now sales seem to be relatively unaffected by the virus but things are moving quite quickly and this trend might not continue
Home sales and prices What to expect
Home sales and prices will likely face declines in the spring and early summer with a recovery along with the economy in the second half of the year accord-ing to the latest projection from BC Real Estate Association (BCREA) Chief Economist Brendon Ogmundson
ldquoUnsurprisingly the results of our simulations show a steep decline in home sales in the second quarter of this year as economic activity becomes eerily quietrdquo said Ogmundson in the latest BCREA Market Intelligence Report
The provincial rental freeze evictions ban and what it means for you
The provincial government brought a new Rental Tenancy Order (RTO) into effect restricting rent increases and evictions during the COVID-19 pandemic
Herersquos what you need to know about these changes Eviction moratorium Landlords can no longer give a tenant a notice to end the tenancy except in situations where people or the rental unit are at significant risk However if a landlord gave a tenant a notice to end the tenancy before March 30 then the notice remains in effect subject to the dispute resolution process and an order of possession can still be granted If a seller and a tenant sign a Mutual Agreement to End a Tenancy and the tenant refuses to vacate the premises this will not be en-forceable until the emergency orders are lifted This may be complicated in cases where a tenant is under mandatory quarantine self-isolation or is in a medical facility In those cases itrsquos probably best to seek legal advice
Landlordrsquos right to enter rental unit A landlord can enter a rental unit for repairs or showings as long as the tenant consents Landlords must follow the standard procedure of requesting access at least 24 hours in advance noting the proposed date and time ndash and they must wait for the tenantrsquos consent Landlords can enter rental units without tenant consent if theres an emergency in relation to the COVID-19 pandemic and the entry is necessary to protect the health safety or welfare of the landlord the tenant or the other occupants
Rent freeze Rent increases set to occur while this order is in effect including previously announced rent increases set to take effect from March 30 onwards canrsquot take effect until after the state of emergency has ended An exception for a rent increase would be if one or more occu-pants are added to a unit and the tenancy agreement specifies how the rent varies with the number of occupants
Restricting access to common areas Landlords can reasonably restrict access to common areas to prevent the spread of COVID-19
Resources The provincial government created an FAQ on these rental changes Click here to read it LandlordBC also has an FAQ on the subject Click here to read it
17 Steps to Sell your Home in the COVID era
1 You meet with the agent in-person while practicing physical distancing or via Zoom to discuss listing the proper ty on the MLSreg System Once terms have been agreed upon we and sign the forms via Docusign to
initiate the contract
2 The online marketing of your home has become more important than ever before We set up professional photos a high-quality Virtual Tour and a professional Floor Plan so that the online consumer has a great vis-ual understanding of your home You post your new listing on your website and the MLS to begin promoting
it according to your marketing plan
3 Potential buyers and other members become aware of the listing and the virtual open house clicking on a recorded open house introductory video They can also view the virtual tour
4 We also do a livestream video showing on social media to further showcase your home That will be saved
on all platforms (website Instagram Facebook) for people to reference
5 A buyer likes the place and contacts the sellerrsquos (or their own) REALTORreg with questions
6 The interested buyer drives to the property and does a walk-around If the walk-around takes place on public property no further arrangements need to be made other than to give sellers a heads-up people will be standing or walking about the area If the selleroccupant permits the buyers could take a walk around
the property itself
7 This step is negotiable If the property is owner occupied or the tenants are amicable a private showing with masks hand sanitizers gloves and practicing social distancing can be done If the owner or tenants
donrsquot feel comfortable with this we proceed to 8
8 Interested buyer contacts the sellerrsquos Realtor or their own Realtor asking to write an offer (If the buyer wants to deal with the sellerrsquos Realtor theyrsquoll be unrepresented per Councilrsquos requirements)
9 The offer is drafted and is emailed to the buyer for review Upon approval the offer is sent to the sellers
Realtor
10 Usually therersquos a back and forth between the parties via their Realtors all done through the phone and or any other non-face-to-face means
11 Seller and buyer agree on a deal with executed copies sent to the buyer and seller via their Realtors
12 The deal usually includes the following subjects Subject to inspection (buyerhome inspectorappraiser
etc) with recommendations for different time slots to ensure physical distancing
13 Realtors discuss health and safety protocols documenting the partiesrsquo informed consent in their files We have a brokerage form that goes through the list of protocols
14 The Realtors arrange with a mind to informed consent the inspections incorporating robust physical
distancing and health risk-management practices
15 Once the inspections done and approved subjects are removed using Docusign and sent to the parties
16 The lawyersnotaries arrange for the closing following the directives of the Law SocietyBar Association and LTSA edicts dealing with in-personvirtual meeting requirements (eg signing and checking ID protocols)
17 Possession takes place with remote key pick-up arranged in advance again with physical distancing
kept in mind
Advisor Insurance amp Financial Services KEY RESPONSIBILITIES
You will be actively working to develop and grow your client base and providing solutions including Insurance Employee Benefits Retirement Planning andor Investments
Planning building and execution of a business sales plan
You are a true client relationship advisor who looks for opportunities to refer and receive referrals
You will participate with all the companyrsquos marketing activities and contribute your ideas towards their effectiveness and contributing towards their positive results
Building and growing your centers of influences
Keeping up to date with industry and regulatory trends and changes
Working with all lines of Pacific Place Financial Services Bridgeforce Pacific Place business offerings
DESIRED SKILLS amp EXPERIENCE
Minimum 3 years experience in a similar role and ready to take your career to the next step experienced with Insurance andor Investment Sales an asset but not mandatory
Strong listening skills and willingness to learn
Insurance Licensed (LLQP) and CFP CSC CIM CPA CFA CLU as an asset or working towards such Designation Willingness to obtain LLQP license if not currently licensed
Strong communication skills oral and written
Professional motivated and able to work in a fast-paced dynamic environment Team centered driven and self motivated attitude Compensation commissions + marketing support + mentorship + coaching + networking avenues Take ad-vantage of this opportunity to work alongside some of the top minds in the industry and benefit from the structure support and resources necessary to push your success to the next level Please send a cover let-ter and your resume to talentpacificplacegroupcom with ldquoCareerrdquo in the subject line
We thank all applicants who apply but only those candidates selected for an interview will be contacted
If you know of anyone who maybe interested in a career in Financial Services please have them send in their resume for in interview talentpacificplacegroupcom
In the News at PPIS _________________________________
Keeping you informed
Welcome
At Pacific Place Insurance
Services we like to keep our
agents informed We hope
you find this update useful
Enjoy
April 7 Our update on COVID-19
(coronavirus)
British Columbia Driver Licence To help increase safety for both customers and employees ICBC has been working with the Ministries of Health and Citizens Services to develop on-line and phone-based service delivery extension options to reduce the need for BC residents to physically visit a driver li-censing office
BRITISH COLUMBIA DRIVER LICENCE (BCDL)
The following services are now available over the phone Please call us at 1-800-950-1498 or 250-978-8300 to
Renew an existing BCDL that is within 6 weeks of your card expiry date
Reinstate a BCDL that has been cancelled prohibited or suspended and is now eligible for a reinstatement
Issue a replacement BCDL
The driver licensing fee photo and signature (as appropriate) will not be collected at the time of your call
We will mail you a paper interim drivers licence that extends your drivers licence validity period for an additional 90 days A physical card will not be produced until you attend one of our driver licensing offices at which time the regular fees and signatory requirements will apply
These temporary procedures apply to driver licences that are expiring within six weeks or have not expired for more than three years
In the News at PPIS _________________________________
Keeping you informed
Welcome
At Pacific Place Insurance
Services we like to keep our
agents informed We hope
you find this update useful
Enjoy
Given that insurers rely on investments to supplement their underwriting in-come how big of a concern is the recent nosedive in stock markets
ldquoRight now from the standpoint of reduction in equity values the Canadian PampC segment as a whole can withstand thatrdquo Greg Williams senior director at AM Best Ratings Services said in a recent interview
It used to be that when interest rates were higher insurers could easily offset underwriting losses with investment income In general PampC insurersrsquo invest-ments are tied up in relatively safe investment options such as bonds Now however not only are interest rates at an all-time low but stock prices are also dropping
The SampPTSX Composite Index ndash at 17994 on Feb 20 ndash dropped 38 to 11222 on Mar 23 which was 12 days after the World Health Organization called COVID-19 a pandemic The same index opened Tuesday at 13916 so the SampPTSX Composite is still down nearly 23 from six weeks ago Mean-while the SampP 500 opened Tuesday at 2736 down about 20 from 3386 in late February
But stocks are only one type of egg in an insurance companyrsquos investment bas-ket Moreover AM Best suggests that some Canadian insurers could be more affected than others by declines in equity prices
ldquoThat is what we are looking atrdquo Williams told Canadian Underwriter ldquoAs rating analysts we are going through our portfolios identifying the companies that we think may not have as robust capitalization or may have an over-reliance on equity exposurerdquo
Oldwick NJ-based AM Best Company Inc which rates the financial health of individual insurers was asked by Canadian Underwriter to comment on the im-pact of the COVID-19 pandemic
Can Canadarsquos PampC industry withstand the 20 stock market drop
Fears over the COVID-19 pandemic and plummeting oil prices have caused mortgage rates to plummet to multi-year lows over the past couple of weeks
But now some lenders are actually starting to raise rates
Fixed rates on certain terms have been creeping back up while some of the big banks have been quietly cutting their dis-counts on prime rate (which affects floating rates)
Scotiabank for example raised its published 5-year closed variable rate 60 percentage points on Saturday from 345 to 405
A host of other lenders have also been slashing their discounts from prime by anywhere from 20 up to 75 basis points At one lender for example a new borrower could have obtained a high-ratio 5-year variable mortgage at Prime ndash 100 or 245 Today that same rate is now Prime ndash 025 or 320
So whatrsquos going on Fear has saturated the market to the extent that lenders are now concerned about liquidity and ris-ing defaults according to observers
ldquoI think if yoursquore a bank yoursquore scared of losses right nowrdquo Shawn Stillman founder of mortgageoutletca told CMT ldquoThe banks are in this to make money and if they donrsquot think that theyrsquore going to be able to make money because all of a sudden their default rate is going to go up then theyrsquore going to protect themselves by raising ratesrdquo
In addition to the potential for an increase in default rates Stillman says that with more people facing temporary layoffs due to the coronavirus more people will start drawing on their available credit
ldquoIf yoursquore a business and you have a line of credit yoursquore drawing on that line of credit If you have credit cards yoursquore maxing out those credit cards You are using your ability to borrow more money and it becomes a shock to the systemrdquo Stillman said Essentially the banks could face a growing run on available credit facilities which could challenge their ability to finance all of that credit
Thatrsquos one of the reasons why the Office of the Superintendent of Financial Institutions (OSFI) announced on Friday that it was lowering the capital requirements for banks which would free up an additional $300 billion of lending capacity
Despite the Bank of Canadarsquos emergency rate cut on Friday markets are still pricing in an additional 50-bps cut when the Bank meets next month That will bring Canadarsquos overnight lending rate down to 025
Knowing this banks are starting to increase the discounts from prime so that the economics of funding variable-rate mortgages continues to make sense
Why are mortgage
rates going up
How will COVID-19 affect the housing market
Economists and elected leaders agree that the COVID-19 pandemic will cause economic activity to slow which will likely impact the housing market
With that in mind the Bank of Canada recently lowered the overnight rate as a proactive measure to ease the negative impact of COVID-19 on the Canadian economy
Demand for homes last month saw significant year-over-year increases and preliminary reports from this month show a similar trend
In the US however about 16 per cent of Realtors nationwide reported re-duced buyer interest since the onset of COVID-19
Right now sales seem to be relatively unaffected by the virus but things are moving quite quickly and this trend might not continue
Home sales and prices What to expect
Home sales and prices will likely face declines in the spring and early summer with a recovery along with the economy in the second half of the year accord-ing to the latest projection from BC Real Estate Association (BCREA) Chief Economist Brendon Ogmundson
ldquoUnsurprisingly the results of our simulations show a steep decline in home sales in the second quarter of this year as economic activity becomes eerily quietrdquo said Ogmundson in the latest BCREA Market Intelligence Report
The provincial rental freeze evictions ban and what it means for you
The provincial government brought a new Rental Tenancy Order (RTO) into effect restricting rent increases and evictions during the COVID-19 pandemic
Herersquos what you need to know about these changes Eviction moratorium Landlords can no longer give a tenant a notice to end the tenancy except in situations where people or the rental unit are at significant risk However if a landlord gave a tenant a notice to end the tenancy before March 30 then the notice remains in effect subject to the dispute resolution process and an order of possession can still be granted If a seller and a tenant sign a Mutual Agreement to End a Tenancy and the tenant refuses to vacate the premises this will not be en-forceable until the emergency orders are lifted This may be complicated in cases where a tenant is under mandatory quarantine self-isolation or is in a medical facility In those cases itrsquos probably best to seek legal advice
Landlordrsquos right to enter rental unit A landlord can enter a rental unit for repairs or showings as long as the tenant consents Landlords must follow the standard procedure of requesting access at least 24 hours in advance noting the proposed date and time ndash and they must wait for the tenantrsquos consent Landlords can enter rental units without tenant consent if theres an emergency in relation to the COVID-19 pandemic and the entry is necessary to protect the health safety or welfare of the landlord the tenant or the other occupants
Rent freeze Rent increases set to occur while this order is in effect including previously announced rent increases set to take effect from March 30 onwards canrsquot take effect until after the state of emergency has ended An exception for a rent increase would be if one or more occu-pants are added to a unit and the tenancy agreement specifies how the rent varies with the number of occupants
Restricting access to common areas Landlords can reasonably restrict access to common areas to prevent the spread of COVID-19
Resources The provincial government created an FAQ on these rental changes Click here to read it LandlordBC also has an FAQ on the subject Click here to read it
17 Steps to Sell your Home in the COVID era
1 You meet with the agent in-person while practicing physical distancing or via Zoom to discuss listing the proper ty on the MLSreg System Once terms have been agreed upon we and sign the forms via Docusign to
initiate the contract
2 The online marketing of your home has become more important than ever before We set up professional photos a high-quality Virtual Tour and a professional Floor Plan so that the online consumer has a great vis-ual understanding of your home You post your new listing on your website and the MLS to begin promoting
it according to your marketing plan
3 Potential buyers and other members become aware of the listing and the virtual open house clicking on a recorded open house introductory video They can also view the virtual tour
4 We also do a livestream video showing on social media to further showcase your home That will be saved
on all platforms (website Instagram Facebook) for people to reference
5 A buyer likes the place and contacts the sellerrsquos (or their own) REALTORreg with questions
6 The interested buyer drives to the property and does a walk-around If the walk-around takes place on public property no further arrangements need to be made other than to give sellers a heads-up people will be standing or walking about the area If the selleroccupant permits the buyers could take a walk around
the property itself
7 This step is negotiable If the property is owner occupied or the tenants are amicable a private showing with masks hand sanitizers gloves and practicing social distancing can be done If the owner or tenants
donrsquot feel comfortable with this we proceed to 8
8 Interested buyer contacts the sellerrsquos Realtor or their own Realtor asking to write an offer (If the buyer wants to deal with the sellerrsquos Realtor theyrsquoll be unrepresented per Councilrsquos requirements)
9 The offer is drafted and is emailed to the buyer for review Upon approval the offer is sent to the sellers
Realtor
10 Usually therersquos a back and forth between the parties via their Realtors all done through the phone and or any other non-face-to-face means
11 Seller and buyer agree on a deal with executed copies sent to the buyer and seller via their Realtors
12 The deal usually includes the following subjects Subject to inspection (buyerhome inspectorappraiser
etc) with recommendations for different time slots to ensure physical distancing
13 Realtors discuss health and safety protocols documenting the partiesrsquo informed consent in their files We have a brokerage form that goes through the list of protocols
14 The Realtors arrange with a mind to informed consent the inspections incorporating robust physical
distancing and health risk-management practices
15 Once the inspections done and approved subjects are removed using Docusign and sent to the parties
16 The lawyersnotaries arrange for the closing following the directives of the Law SocietyBar Association and LTSA edicts dealing with in-personvirtual meeting requirements (eg signing and checking ID protocols)
17 Possession takes place with remote key pick-up arranged in advance again with physical distancing
kept in mind
In the News at PPIS _________________________________
Keeping you informed
Welcome
At Pacific Place Insurance
Services we like to keep our
agents informed We hope
you find this update useful
Enjoy
April 7 Our update on COVID-19
(coronavirus)
British Columbia Driver Licence To help increase safety for both customers and employees ICBC has been working with the Ministries of Health and Citizens Services to develop on-line and phone-based service delivery extension options to reduce the need for BC residents to physically visit a driver li-censing office
BRITISH COLUMBIA DRIVER LICENCE (BCDL)
The following services are now available over the phone Please call us at 1-800-950-1498 or 250-978-8300 to
Renew an existing BCDL that is within 6 weeks of your card expiry date
Reinstate a BCDL that has been cancelled prohibited or suspended and is now eligible for a reinstatement
Issue a replacement BCDL
The driver licensing fee photo and signature (as appropriate) will not be collected at the time of your call
We will mail you a paper interim drivers licence that extends your drivers licence validity period for an additional 90 days A physical card will not be produced until you attend one of our driver licensing offices at which time the regular fees and signatory requirements will apply
These temporary procedures apply to driver licences that are expiring within six weeks or have not expired for more than three years
In the News at PPIS _________________________________
Keeping you informed
Welcome
At Pacific Place Insurance
Services we like to keep our
agents informed We hope
you find this update useful
Enjoy
Given that insurers rely on investments to supplement their underwriting in-come how big of a concern is the recent nosedive in stock markets
ldquoRight now from the standpoint of reduction in equity values the Canadian PampC segment as a whole can withstand thatrdquo Greg Williams senior director at AM Best Ratings Services said in a recent interview
It used to be that when interest rates were higher insurers could easily offset underwriting losses with investment income In general PampC insurersrsquo invest-ments are tied up in relatively safe investment options such as bonds Now however not only are interest rates at an all-time low but stock prices are also dropping
The SampPTSX Composite Index ndash at 17994 on Feb 20 ndash dropped 38 to 11222 on Mar 23 which was 12 days after the World Health Organization called COVID-19 a pandemic The same index opened Tuesday at 13916 so the SampPTSX Composite is still down nearly 23 from six weeks ago Mean-while the SampP 500 opened Tuesday at 2736 down about 20 from 3386 in late February
But stocks are only one type of egg in an insurance companyrsquos investment bas-ket Moreover AM Best suggests that some Canadian insurers could be more affected than others by declines in equity prices
ldquoThat is what we are looking atrdquo Williams told Canadian Underwriter ldquoAs rating analysts we are going through our portfolios identifying the companies that we think may not have as robust capitalization or may have an over-reliance on equity exposurerdquo
Oldwick NJ-based AM Best Company Inc which rates the financial health of individual insurers was asked by Canadian Underwriter to comment on the im-pact of the COVID-19 pandemic
Can Canadarsquos PampC industry withstand the 20 stock market drop
Fears over the COVID-19 pandemic and plummeting oil prices have caused mortgage rates to plummet to multi-year lows over the past couple of weeks
But now some lenders are actually starting to raise rates
Fixed rates on certain terms have been creeping back up while some of the big banks have been quietly cutting their dis-counts on prime rate (which affects floating rates)
Scotiabank for example raised its published 5-year closed variable rate 60 percentage points on Saturday from 345 to 405
A host of other lenders have also been slashing their discounts from prime by anywhere from 20 up to 75 basis points At one lender for example a new borrower could have obtained a high-ratio 5-year variable mortgage at Prime ndash 100 or 245 Today that same rate is now Prime ndash 025 or 320
So whatrsquos going on Fear has saturated the market to the extent that lenders are now concerned about liquidity and ris-ing defaults according to observers
ldquoI think if yoursquore a bank yoursquore scared of losses right nowrdquo Shawn Stillman founder of mortgageoutletca told CMT ldquoThe banks are in this to make money and if they donrsquot think that theyrsquore going to be able to make money because all of a sudden their default rate is going to go up then theyrsquore going to protect themselves by raising ratesrdquo
In addition to the potential for an increase in default rates Stillman says that with more people facing temporary layoffs due to the coronavirus more people will start drawing on their available credit
ldquoIf yoursquore a business and you have a line of credit yoursquore drawing on that line of credit If you have credit cards yoursquore maxing out those credit cards You are using your ability to borrow more money and it becomes a shock to the systemrdquo Stillman said Essentially the banks could face a growing run on available credit facilities which could challenge their ability to finance all of that credit
Thatrsquos one of the reasons why the Office of the Superintendent of Financial Institutions (OSFI) announced on Friday that it was lowering the capital requirements for banks which would free up an additional $300 billion of lending capacity
Despite the Bank of Canadarsquos emergency rate cut on Friday markets are still pricing in an additional 50-bps cut when the Bank meets next month That will bring Canadarsquos overnight lending rate down to 025
Knowing this banks are starting to increase the discounts from prime so that the economics of funding variable-rate mortgages continues to make sense
Why are mortgage
rates going up
How will COVID-19 affect the housing market
Economists and elected leaders agree that the COVID-19 pandemic will cause economic activity to slow which will likely impact the housing market
With that in mind the Bank of Canada recently lowered the overnight rate as a proactive measure to ease the negative impact of COVID-19 on the Canadian economy
Demand for homes last month saw significant year-over-year increases and preliminary reports from this month show a similar trend
In the US however about 16 per cent of Realtors nationwide reported re-duced buyer interest since the onset of COVID-19
Right now sales seem to be relatively unaffected by the virus but things are moving quite quickly and this trend might not continue
Home sales and prices What to expect
Home sales and prices will likely face declines in the spring and early summer with a recovery along with the economy in the second half of the year accord-ing to the latest projection from BC Real Estate Association (BCREA) Chief Economist Brendon Ogmundson
ldquoUnsurprisingly the results of our simulations show a steep decline in home sales in the second quarter of this year as economic activity becomes eerily quietrdquo said Ogmundson in the latest BCREA Market Intelligence Report
The provincial rental freeze evictions ban and what it means for you
The provincial government brought a new Rental Tenancy Order (RTO) into effect restricting rent increases and evictions during the COVID-19 pandemic
Herersquos what you need to know about these changes Eviction moratorium Landlords can no longer give a tenant a notice to end the tenancy except in situations where people or the rental unit are at significant risk However if a landlord gave a tenant a notice to end the tenancy before March 30 then the notice remains in effect subject to the dispute resolution process and an order of possession can still be granted If a seller and a tenant sign a Mutual Agreement to End a Tenancy and the tenant refuses to vacate the premises this will not be en-forceable until the emergency orders are lifted This may be complicated in cases where a tenant is under mandatory quarantine self-isolation or is in a medical facility In those cases itrsquos probably best to seek legal advice
Landlordrsquos right to enter rental unit A landlord can enter a rental unit for repairs or showings as long as the tenant consents Landlords must follow the standard procedure of requesting access at least 24 hours in advance noting the proposed date and time ndash and they must wait for the tenantrsquos consent Landlords can enter rental units without tenant consent if theres an emergency in relation to the COVID-19 pandemic and the entry is necessary to protect the health safety or welfare of the landlord the tenant or the other occupants
Rent freeze Rent increases set to occur while this order is in effect including previously announced rent increases set to take effect from March 30 onwards canrsquot take effect until after the state of emergency has ended An exception for a rent increase would be if one or more occu-pants are added to a unit and the tenancy agreement specifies how the rent varies with the number of occupants
Restricting access to common areas Landlords can reasonably restrict access to common areas to prevent the spread of COVID-19
Resources The provincial government created an FAQ on these rental changes Click here to read it LandlordBC also has an FAQ on the subject Click here to read it
17 Steps to Sell your Home in the COVID era
1 You meet with the agent in-person while practicing physical distancing or via Zoom to discuss listing the proper ty on the MLSreg System Once terms have been agreed upon we and sign the forms via Docusign to
initiate the contract
2 The online marketing of your home has become more important than ever before We set up professional photos a high-quality Virtual Tour and a professional Floor Plan so that the online consumer has a great vis-ual understanding of your home You post your new listing on your website and the MLS to begin promoting
it according to your marketing plan
3 Potential buyers and other members become aware of the listing and the virtual open house clicking on a recorded open house introductory video They can also view the virtual tour
4 We also do a livestream video showing on social media to further showcase your home That will be saved
on all platforms (website Instagram Facebook) for people to reference
5 A buyer likes the place and contacts the sellerrsquos (or their own) REALTORreg with questions
6 The interested buyer drives to the property and does a walk-around If the walk-around takes place on public property no further arrangements need to be made other than to give sellers a heads-up people will be standing or walking about the area If the selleroccupant permits the buyers could take a walk around
the property itself
7 This step is negotiable If the property is owner occupied or the tenants are amicable a private showing with masks hand sanitizers gloves and practicing social distancing can be done If the owner or tenants
donrsquot feel comfortable with this we proceed to 8
8 Interested buyer contacts the sellerrsquos Realtor or their own Realtor asking to write an offer (If the buyer wants to deal with the sellerrsquos Realtor theyrsquoll be unrepresented per Councilrsquos requirements)
9 The offer is drafted and is emailed to the buyer for review Upon approval the offer is sent to the sellers
Realtor
10 Usually therersquos a back and forth between the parties via their Realtors all done through the phone and or any other non-face-to-face means
11 Seller and buyer agree on a deal with executed copies sent to the buyer and seller via their Realtors
12 The deal usually includes the following subjects Subject to inspection (buyerhome inspectorappraiser
etc) with recommendations for different time slots to ensure physical distancing
13 Realtors discuss health and safety protocols documenting the partiesrsquo informed consent in their files We have a brokerage form that goes through the list of protocols
14 The Realtors arrange with a mind to informed consent the inspections incorporating robust physical
distancing and health risk-management practices
15 Once the inspections done and approved subjects are removed using Docusign and sent to the parties
16 The lawyersnotaries arrange for the closing following the directives of the Law SocietyBar Association and LTSA edicts dealing with in-personvirtual meeting requirements (eg signing and checking ID protocols)
17 Possession takes place with remote key pick-up arranged in advance again with physical distancing
kept in mind
In the News at PPIS _________________________________
Keeping you informed
Welcome
At Pacific Place Insurance
Services we like to keep our
agents informed We hope
you find this update useful
Enjoy
Given that insurers rely on investments to supplement their underwriting in-come how big of a concern is the recent nosedive in stock markets
ldquoRight now from the standpoint of reduction in equity values the Canadian PampC segment as a whole can withstand thatrdquo Greg Williams senior director at AM Best Ratings Services said in a recent interview
It used to be that when interest rates were higher insurers could easily offset underwriting losses with investment income In general PampC insurersrsquo invest-ments are tied up in relatively safe investment options such as bonds Now however not only are interest rates at an all-time low but stock prices are also dropping
The SampPTSX Composite Index ndash at 17994 on Feb 20 ndash dropped 38 to 11222 on Mar 23 which was 12 days after the World Health Organization called COVID-19 a pandemic The same index opened Tuesday at 13916 so the SampPTSX Composite is still down nearly 23 from six weeks ago Mean-while the SampP 500 opened Tuesday at 2736 down about 20 from 3386 in late February
But stocks are only one type of egg in an insurance companyrsquos investment bas-ket Moreover AM Best suggests that some Canadian insurers could be more affected than others by declines in equity prices
ldquoThat is what we are looking atrdquo Williams told Canadian Underwriter ldquoAs rating analysts we are going through our portfolios identifying the companies that we think may not have as robust capitalization or may have an over-reliance on equity exposurerdquo
Oldwick NJ-based AM Best Company Inc which rates the financial health of individual insurers was asked by Canadian Underwriter to comment on the im-pact of the COVID-19 pandemic
Can Canadarsquos PampC industry withstand the 20 stock market drop
Fears over the COVID-19 pandemic and plummeting oil prices have caused mortgage rates to plummet to multi-year lows over the past couple of weeks
But now some lenders are actually starting to raise rates
Fixed rates on certain terms have been creeping back up while some of the big banks have been quietly cutting their dis-counts on prime rate (which affects floating rates)
Scotiabank for example raised its published 5-year closed variable rate 60 percentage points on Saturday from 345 to 405
A host of other lenders have also been slashing their discounts from prime by anywhere from 20 up to 75 basis points At one lender for example a new borrower could have obtained a high-ratio 5-year variable mortgage at Prime ndash 100 or 245 Today that same rate is now Prime ndash 025 or 320
So whatrsquos going on Fear has saturated the market to the extent that lenders are now concerned about liquidity and ris-ing defaults according to observers
ldquoI think if yoursquore a bank yoursquore scared of losses right nowrdquo Shawn Stillman founder of mortgageoutletca told CMT ldquoThe banks are in this to make money and if they donrsquot think that theyrsquore going to be able to make money because all of a sudden their default rate is going to go up then theyrsquore going to protect themselves by raising ratesrdquo
In addition to the potential for an increase in default rates Stillman says that with more people facing temporary layoffs due to the coronavirus more people will start drawing on their available credit
ldquoIf yoursquore a business and you have a line of credit yoursquore drawing on that line of credit If you have credit cards yoursquore maxing out those credit cards You are using your ability to borrow more money and it becomes a shock to the systemrdquo Stillman said Essentially the banks could face a growing run on available credit facilities which could challenge their ability to finance all of that credit
Thatrsquos one of the reasons why the Office of the Superintendent of Financial Institutions (OSFI) announced on Friday that it was lowering the capital requirements for banks which would free up an additional $300 billion of lending capacity
Despite the Bank of Canadarsquos emergency rate cut on Friday markets are still pricing in an additional 50-bps cut when the Bank meets next month That will bring Canadarsquos overnight lending rate down to 025
Knowing this banks are starting to increase the discounts from prime so that the economics of funding variable-rate mortgages continues to make sense
Why are mortgage
rates going up
How will COVID-19 affect the housing market
Economists and elected leaders agree that the COVID-19 pandemic will cause economic activity to slow which will likely impact the housing market
With that in mind the Bank of Canada recently lowered the overnight rate as a proactive measure to ease the negative impact of COVID-19 on the Canadian economy
Demand for homes last month saw significant year-over-year increases and preliminary reports from this month show a similar trend
In the US however about 16 per cent of Realtors nationwide reported re-duced buyer interest since the onset of COVID-19
Right now sales seem to be relatively unaffected by the virus but things are moving quite quickly and this trend might not continue
Home sales and prices What to expect
Home sales and prices will likely face declines in the spring and early summer with a recovery along with the economy in the second half of the year accord-ing to the latest projection from BC Real Estate Association (BCREA) Chief Economist Brendon Ogmundson
ldquoUnsurprisingly the results of our simulations show a steep decline in home sales in the second quarter of this year as economic activity becomes eerily quietrdquo said Ogmundson in the latest BCREA Market Intelligence Report
The provincial rental freeze evictions ban and what it means for you
The provincial government brought a new Rental Tenancy Order (RTO) into effect restricting rent increases and evictions during the COVID-19 pandemic
Herersquos what you need to know about these changes Eviction moratorium Landlords can no longer give a tenant a notice to end the tenancy except in situations where people or the rental unit are at significant risk However if a landlord gave a tenant a notice to end the tenancy before March 30 then the notice remains in effect subject to the dispute resolution process and an order of possession can still be granted If a seller and a tenant sign a Mutual Agreement to End a Tenancy and the tenant refuses to vacate the premises this will not be en-forceable until the emergency orders are lifted This may be complicated in cases where a tenant is under mandatory quarantine self-isolation or is in a medical facility In those cases itrsquos probably best to seek legal advice
Landlordrsquos right to enter rental unit A landlord can enter a rental unit for repairs or showings as long as the tenant consents Landlords must follow the standard procedure of requesting access at least 24 hours in advance noting the proposed date and time ndash and they must wait for the tenantrsquos consent Landlords can enter rental units without tenant consent if theres an emergency in relation to the COVID-19 pandemic and the entry is necessary to protect the health safety or welfare of the landlord the tenant or the other occupants
Rent freeze Rent increases set to occur while this order is in effect including previously announced rent increases set to take effect from March 30 onwards canrsquot take effect until after the state of emergency has ended An exception for a rent increase would be if one or more occu-pants are added to a unit and the tenancy agreement specifies how the rent varies with the number of occupants
Restricting access to common areas Landlords can reasonably restrict access to common areas to prevent the spread of COVID-19
Resources The provincial government created an FAQ on these rental changes Click here to read it LandlordBC also has an FAQ on the subject Click here to read it
17 Steps to Sell your Home in the COVID era
1 You meet with the agent in-person while practicing physical distancing or via Zoom to discuss listing the proper ty on the MLSreg System Once terms have been agreed upon we and sign the forms via Docusign to
initiate the contract
2 The online marketing of your home has become more important than ever before We set up professional photos a high-quality Virtual Tour and a professional Floor Plan so that the online consumer has a great vis-ual understanding of your home You post your new listing on your website and the MLS to begin promoting
it according to your marketing plan
3 Potential buyers and other members become aware of the listing and the virtual open house clicking on a recorded open house introductory video They can also view the virtual tour
4 We also do a livestream video showing on social media to further showcase your home That will be saved
on all platforms (website Instagram Facebook) for people to reference
5 A buyer likes the place and contacts the sellerrsquos (or their own) REALTORreg with questions
6 The interested buyer drives to the property and does a walk-around If the walk-around takes place on public property no further arrangements need to be made other than to give sellers a heads-up people will be standing or walking about the area If the selleroccupant permits the buyers could take a walk around
the property itself
7 This step is negotiable If the property is owner occupied or the tenants are amicable a private showing with masks hand sanitizers gloves and practicing social distancing can be done If the owner or tenants
donrsquot feel comfortable with this we proceed to 8
8 Interested buyer contacts the sellerrsquos Realtor or their own Realtor asking to write an offer (If the buyer wants to deal with the sellerrsquos Realtor theyrsquoll be unrepresented per Councilrsquos requirements)
9 The offer is drafted and is emailed to the buyer for review Upon approval the offer is sent to the sellers
Realtor
10 Usually therersquos a back and forth between the parties via their Realtors all done through the phone and or any other non-face-to-face means
11 Seller and buyer agree on a deal with executed copies sent to the buyer and seller via their Realtors
12 The deal usually includes the following subjects Subject to inspection (buyerhome inspectorappraiser
etc) with recommendations for different time slots to ensure physical distancing
13 Realtors discuss health and safety protocols documenting the partiesrsquo informed consent in their files We have a brokerage form that goes through the list of protocols
14 The Realtors arrange with a mind to informed consent the inspections incorporating robust physical
distancing and health risk-management practices
15 Once the inspections done and approved subjects are removed using Docusign and sent to the parties
16 The lawyersnotaries arrange for the closing following the directives of the Law SocietyBar Association and LTSA edicts dealing with in-personvirtual meeting requirements (eg signing and checking ID protocols)
17 Possession takes place with remote key pick-up arranged in advance again with physical distancing
kept in mind
Fears over the COVID-19 pandemic and plummeting oil prices have caused mortgage rates to plummet to multi-year lows over the past couple of weeks
But now some lenders are actually starting to raise rates
Fixed rates on certain terms have been creeping back up while some of the big banks have been quietly cutting their dis-counts on prime rate (which affects floating rates)
Scotiabank for example raised its published 5-year closed variable rate 60 percentage points on Saturday from 345 to 405
A host of other lenders have also been slashing their discounts from prime by anywhere from 20 up to 75 basis points At one lender for example a new borrower could have obtained a high-ratio 5-year variable mortgage at Prime ndash 100 or 245 Today that same rate is now Prime ndash 025 or 320
So whatrsquos going on Fear has saturated the market to the extent that lenders are now concerned about liquidity and ris-ing defaults according to observers
ldquoI think if yoursquore a bank yoursquore scared of losses right nowrdquo Shawn Stillman founder of mortgageoutletca told CMT ldquoThe banks are in this to make money and if they donrsquot think that theyrsquore going to be able to make money because all of a sudden their default rate is going to go up then theyrsquore going to protect themselves by raising ratesrdquo
In addition to the potential for an increase in default rates Stillman says that with more people facing temporary layoffs due to the coronavirus more people will start drawing on their available credit
ldquoIf yoursquore a business and you have a line of credit yoursquore drawing on that line of credit If you have credit cards yoursquore maxing out those credit cards You are using your ability to borrow more money and it becomes a shock to the systemrdquo Stillman said Essentially the banks could face a growing run on available credit facilities which could challenge their ability to finance all of that credit
Thatrsquos one of the reasons why the Office of the Superintendent of Financial Institutions (OSFI) announced on Friday that it was lowering the capital requirements for banks which would free up an additional $300 billion of lending capacity
Despite the Bank of Canadarsquos emergency rate cut on Friday markets are still pricing in an additional 50-bps cut when the Bank meets next month That will bring Canadarsquos overnight lending rate down to 025
Knowing this banks are starting to increase the discounts from prime so that the economics of funding variable-rate mortgages continues to make sense
Why are mortgage
rates going up
How will COVID-19 affect the housing market
Economists and elected leaders agree that the COVID-19 pandemic will cause economic activity to slow which will likely impact the housing market
With that in mind the Bank of Canada recently lowered the overnight rate as a proactive measure to ease the negative impact of COVID-19 on the Canadian economy
Demand for homes last month saw significant year-over-year increases and preliminary reports from this month show a similar trend
In the US however about 16 per cent of Realtors nationwide reported re-duced buyer interest since the onset of COVID-19
Right now sales seem to be relatively unaffected by the virus but things are moving quite quickly and this trend might not continue
Home sales and prices What to expect
Home sales and prices will likely face declines in the spring and early summer with a recovery along with the economy in the second half of the year accord-ing to the latest projection from BC Real Estate Association (BCREA) Chief Economist Brendon Ogmundson
ldquoUnsurprisingly the results of our simulations show a steep decline in home sales in the second quarter of this year as economic activity becomes eerily quietrdquo said Ogmundson in the latest BCREA Market Intelligence Report
The provincial rental freeze evictions ban and what it means for you
The provincial government brought a new Rental Tenancy Order (RTO) into effect restricting rent increases and evictions during the COVID-19 pandemic
Herersquos what you need to know about these changes Eviction moratorium Landlords can no longer give a tenant a notice to end the tenancy except in situations where people or the rental unit are at significant risk However if a landlord gave a tenant a notice to end the tenancy before March 30 then the notice remains in effect subject to the dispute resolution process and an order of possession can still be granted If a seller and a tenant sign a Mutual Agreement to End a Tenancy and the tenant refuses to vacate the premises this will not be en-forceable until the emergency orders are lifted This may be complicated in cases where a tenant is under mandatory quarantine self-isolation or is in a medical facility In those cases itrsquos probably best to seek legal advice
Landlordrsquos right to enter rental unit A landlord can enter a rental unit for repairs or showings as long as the tenant consents Landlords must follow the standard procedure of requesting access at least 24 hours in advance noting the proposed date and time ndash and they must wait for the tenantrsquos consent Landlords can enter rental units without tenant consent if theres an emergency in relation to the COVID-19 pandemic and the entry is necessary to protect the health safety or welfare of the landlord the tenant or the other occupants
Rent freeze Rent increases set to occur while this order is in effect including previously announced rent increases set to take effect from March 30 onwards canrsquot take effect until after the state of emergency has ended An exception for a rent increase would be if one or more occu-pants are added to a unit and the tenancy agreement specifies how the rent varies with the number of occupants
Restricting access to common areas Landlords can reasonably restrict access to common areas to prevent the spread of COVID-19
Resources The provincial government created an FAQ on these rental changes Click here to read it LandlordBC also has an FAQ on the subject Click here to read it
17 Steps to Sell your Home in the COVID era
1 You meet with the agent in-person while practicing physical distancing or via Zoom to discuss listing the proper ty on the MLSreg System Once terms have been agreed upon we and sign the forms via Docusign to
initiate the contract
2 The online marketing of your home has become more important than ever before We set up professional photos a high-quality Virtual Tour and a professional Floor Plan so that the online consumer has a great vis-ual understanding of your home You post your new listing on your website and the MLS to begin promoting
it according to your marketing plan
3 Potential buyers and other members become aware of the listing and the virtual open house clicking on a recorded open house introductory video They can also view the virtual tour
4 We also do a livestream video showing on social media to further showcase your home That will be saved
on all platforms (website Instagram Facebook) for people to reference
5 A buyer likes the place and contacts the sellerrsquos (or their own) REALTORreg with questions
6 The interested buyer drives to the property and does a walk-around If the walk-around takes place on public property no further arrangements need to be made other than to give sellers a heads-up people will be standing or walking about the area If the selleroccupant permits the buyers could take a walk around
the property itself
7 This step is negotiable If the property is owner occupied or the tenants are amicable a private showing with masks hand sanitizers gloves and practicing social distancing can be done If the owner or tenants
donrsquot feel comfortable with this we proceed to 8
8 Interested buyer contacts the sellerrsquos Realtor or their own Realtor asking to write an offer (If the buyer wants to deal with the sellerrsquos Realtor theyrsquoll be unrepresented per Councilrsquos requirements)
9 The offer is drafted and is emailed to the buyer for review Upon approval the offer is sent to the sellers
Realtor
10 Usually therersquos a back and forth between the parties via their Realtors all done through the phone and or any other non-face-to-face means
11 Seller and buyer agree on a deal with executed copies sent to the buyer and seller via their Realtors
12 The deal usually includes the following subjects Subject to inspection (buyerhome inspectorappraiser
etc) with recommendations for different time slots to ensure physical distancing
13 Realtors discuss health and safety protocols documenting the partiesrsquo informed consent in their files We have a brokerage form that goes through the list of protocols
14 The Realtors arrange with a mind to informed consent the inspections incorporating robust physical
distancing and health risk-management practices
15 Once the inspections done and approved subjects are removed using Docusign and sent to the parties
16 The lawyersnotaries arrange for the closing following the directives of the Law SocietyBar Association and LTSA edicts dealing with in-personvirtual meeting requirements (eg signing and checking ID protocols)
17 Possession takes place with remote key pick-up arranged in advance again with physical distancing
kept in mind
How will COVID-19 affect the housing market
Economists and elected leaders agree that the COVID-19 pandemic will cause economic activity to slow which will likely impact the housing market
With that in mind the Bank of Canada recently lowered the overnight rate as a proactive measure to ease the negative impact of COVID-19 on the Canadian economy
Demand for homes last month saw significant year-over-year increases and preliminary reports from this month show a similar trend
In the US however about 16 per cent of Realtors nationwide reported re-duced buyer interest since the onset of COVID-19
Right now sales seem to be relatively unaffected by the virus but things are moving quite quickly and this trend might not continue
Home sales and prices What to expect
Home sales and prices will likely face declines in the spring and early summer with a recovery along with the economy in the second half of the year accord-ing to the latest projection from BC Real Estate Association (BCREA) Chief Economist Brendon Ogmundson
ldquoUnsurprisingly the results of our simulations show a steep decline in home sales in the second quarter of this year as economic activity becomes eerily quietrdquo said Ogmundson in the latest BCREA Market Intelligence Report
The provincial rental freeze evictions ban and what it means for you
The provincial government brought a new Rental Tenancy Order (RTO) into effect restricting rent increases and evictions during the COVID-19 pandemic
Herersquos what you need to know about these changes Eviction moratorium Landlords can no longer give a tenant a notice to end the tenancy except in situations where people or the rental unit are at significant risk However if a landlord gave a tenant a notice to end the tenancy before March 30 then the notice remains in effect subject to the dispute resolution process and an order of possession can still be granted If a seller and a tenant sign a Mutual Agreement to End a Tenancy and the tenant refuses to vacate the premises this will not be en-forceable until the emergency orders are lifted This may be complicated in cases where a tenant is under mandatory quarantine self-isolation or is in a medical facility In those cases itrsquos probably best to seek legal advice
Landlordrsquos right to enter rental unit A landlord can enter a rental unit for repairs or showings as long as the tenant consents Landlords must follow the standard procedure of requesting access at least 24 hours in advance noting the proposed date and time ndash and they must wait for the tenantrsquos consent Landlords can enter rental units without tenant consent if theres an emergency in relation to the COVID-19 pandemic and the entry is necessary to protect the health safety or welfare of the landlord the tenant or the other occupants
Rent freeze Rent increases set to occur while this order is in effect including previously announced rent increases set to take effect from March 30 onwards canrsquot take effect until after the state of emergency has ended An exception for a rent increase would be if one or more occu-pants are added to a unit and the tenancy agreement specifies how the rent varies with the number of occupants
Restricting access to common areas Landlords can reasonably restrict access to common areas to prevent the spread of COVID-19
Resources The provincial government created an FAQ on these rental changes Click here to read it LandlordBC also has an FAQ on the subject Click here to read it
17 Steps to Sell your Home in the COVID era
1 You meet with the agent in-person while practicing physical distancing or via Zoom to discuss listing the proper ty on the MLSreg System Once terms have been agreed upon we and sign the forms via Docusign to
initiate the contract
2 The online marketing of your home has become more important than ever before We set up professional photos a high-quality Virtual Tour and a professional Floor Plan so that the online consumer has a great vis-ual understanding of your home You post your new listing on your website and the MLS to begin promoting
it according to your marketing plan
3 Potential buyers and other members become aware of the listing and the virtual open house clicking on a recorded open house introductory video They can also view the virtual tour
4 We also do a livestream video showing on social media to further showcase your home That will be saved
on all platforms (website Instagram Facebook) for people to reference
5 A buyer likes the place and contacts the sellerrsquos (or their own) REALTORreg with questions
6 The interested buyer drives to the property and does a walk-around If the walk-around takes place on public property no further arrangements need to be made other than to give sellers a heads-up people will be standing or walking about the area If the selleroccupant permits the buyers could take a walk around
the property itself
7 This step is negotiable If the property is owner occupied or the tenants are amicable a private showing with masks hand sanitizers gloves and practicing social distancing can be done If the owner or tenants
donrsquot feel comfortable with this we proceed to 8
8 Interested buyer contacts the sellerrsquos Realtor or their own Realtor asking to write an offer (If the buyer wants to deal with the sellerrsquos Realtor theyrsquoll be unrepresented per Councilrsquos requirements)
9 The offer is drafted and is emailed to the buyer for review Upon approval the offer is sent to the sellers
Realtor
10 Usually therersquos a back and forth between the parties via their Realtors all done through the phone and or any other non-face-to-face means
11 Seller and buyer agree on a deal with executed copies sent to the buyer and seller via their Realtors
12 The deal usually includes the following subjects Subject to inspection (buyerhome inspectorappraiser
etc) with recommendations for different time slots to ensure physical distancing
13 Realtors discuss health and safety protocols documenting the partiesrsquo informed consent in their files We have a brokerage form that goes through the list of protocols
14 The Realtors arrange with a mind to informed consent the inspections incorporating robust physical
distancing and health risk-management practices
15 Once the inspections done and approved subjects are removed using Docusign and sent to the parties
16 The lawyersnotaries arrange for the closing following the directives of the Law SocietyBar Association and LTSA edicts dealing with in-personvirtual meeting requirements (eg signing and checking ID protocols)
17 Possession takes place with remote key pick-up arranged in advance again with physical distancing
kept in mind
The provincial rental freeze evictions ban and what it means for you
The provincial government brought a new Rental Tenancy Order (RTO) into effect restricting rent increases and evictions during the COVID-19 pandemic
Herersquos what you need to know about these changes Eviction moratorium Landlords can no longer give a tenant a notice to end the tenancy except in situations where people or the rental unit are at significant risk However if a landlord gave a tenant a notice to end the tenancy before March 30 then the notice remains in effect subject to the dispute resolution process and an order of possession can still be granted If a seller and a tenant sign a Mutual Agreement to End a Tenancy and the tenant refuses to vacate the premises this will not be en-forceable until the emergency orders are lifted This may be complicated in cases where a tenant is under mandatory quarantine self-isolation or is in a medical facility In those cases itrsquos probably best to seek legal advice
Landlordrsquos right to enter rental unit A landlord can enter a rental unit for repairs or showings as long as the tenant consents Landlords must follow the standard procedure of requesting access at least 24 hours in advance noting the proposed date and time ndash and they must wait for the tenantrsquos consent Landlords can enter rental units without tenant consent if theres an emergency in relation to the COVID-19 pandemic and the entry is necessary to protect the health safety or welfare of the landlord the tenant or the other occupants
Rent freeze Rent increases set to occur while this order is in effect including previously announced rent increases set to take effect from March 30 onwards canrsquot take effect until after the state of emergency has ended An exception for a rent increase would be if one or more occu-pants are added to a unit and the tenancy agreement specifies how the rent varies with the number of occupants
Restricting access to common areas Landlords can reasonably restrict access to common areas to prevent the spread of COVID-19
Resources The provincial government created an FAQ on these rental changes Click here to read it LandlordBC also has an FAQ on the subject Click here to read it
17 Steps to Sell your Home in the COVID era
1 You meet with the agent in-person while practicing physical distancing or via Zoom to discuss listing the proper ty on the MLSreg System Once terms have been agreed upon we and sign the forms via Docusign to
initiate the contract
2 The online marketing of your home has become more important than ever before We set up professional photos a high-quality Virtual Tour and a professional Floor Plan so that the online consumer has a great vis-ual understanding of your home You post your new listing on your website and the MLS to begin promoting
it according to your marketing plan
3 Potential buyers and other members become aware of the listing and the virtual open house clicking on a recorded open house introductory video They can also view the virtual tour
4 We also do a livestream video showing on social media to further showcase your home That will be saved
on all platforms (website Instagram Facebook) for people to reference
5 A buyer likes the place and contacts the sellerrsquos (or their own) REALTORreg with questions
6 The interested buyer drives to the property and does a walk-around If the walk-around takes place on public property no further arrangements need to be made other than to give sellers a heads-up people will be standing or walking about the area If the selleroccupant permits the buyers could take a walk around
the property itself
7 This step is negotiable If the property is owner occupied or the tenants are amicable a private showing with masks hand sanitizers gloves and practicing social distancing can be done If the owner or tenants
donrsquot feel comfortable with this we proceed to 8
8 Interested buyer contacts the sellerrsquos Realtor or their own Realtor asking to write an offer (If the buyer wants to deal with the sellerrsquos Realtor theyrsquoll be unrepresented per Councilrsquos requirements)
9 The offer is drafted and is emailed to the buyer for review Upon approval the offer is sent to the sellers
Realtor
10 Usually therersquos a back and forth between the parties via their Realtors all done through the phone and or any other non-face-to-face means
11 Seller and buyer agree on a deal with executed copies sent to the buyer and seller via their Realtors
12 The deal usually includes the following subjects Subject to inspection (buyerhome inspectorappraiser
etc) with recommendations for different time slots to ensure physical distancing
13 Realtors discuss health and safety protocols documenting the partiesrsquo informed consent in their files We have a brokerage form that goes through the list of protocols
14 The Realtors arrange with a mind to informed consent the inspections incorporating robust physical
distancing and health risk-management practices
15 Once the inspections done and approved subjects are removed using Docusign and sent to the parties
16 The lawyersnotaries arrange for the closing following the directives of the Law SocietyBar Association and LTSA edicts dealing with in-personvirtual meeting requirements (eg signing and checking ID protocols)
17 Possession takes place with remote key pick-up arranged in advance again with physical distancing
kept in mind
17 Steps to Sell your Home in the COVID era
1 You meet with the agent in-person while practicing physical distancing or via Zoom to discuss listing the proper ty on the MLSreg System Once terms have been agreed upon we and sign the forms via Docusign to
initiate the contract
2 The online marketing of your home has become more important than ever before We set up professional photos a high-quality Virtual Tour and a professional Floor Plan so that the online consumer has a great vis-ual understanding of your home You post your new listing on your website and the MLS to begin promoting
it according to your marketing plan
3 Potential buyers and other members become aware of the listing and the virtual open house clicking on a recorded open house introductory video They can also view the virtual tour
4 We also do a livestream video showing on social media to further showcase your home That will be saved
on all platforms (website Instagram Facebook) for people to reference
5 A buyer likes the place and contacts the sellerrsquos (or their own) REALTORreg with questions
6 The interested buyer drives to the property and does a walk-around If the walk-around takes place on public property no further arrangements need to be made other than to give sellers a heads-up people will be standing or walking about the area If the selleroccupant permits the buyers could take a walk around
the property itself
7 This step is negotiable If the property is owner occupied or the tenants are amicable a private showing with masks hand sanitizers gloves and practicing social distancing can be done If the owner or tenants
donrsquot feel comfortable with this we proceed to 8
8 Interested buyer contacts the sellerrsquos Realtor or their own Realtor asking to write an offer (If the buyer wants to deal with the sellerrsquos Realtor theyrsquoll be unrepresented per Councilrsquos requirements)
9 The offer is drafted and is emailed to the buyer for review Upon approval the offer is sent to the sellers
Realtor
10 Usually therersquos a back and forth between the parties via their Realtors all done through the phone and or any other non-face-to-face means
11 Seller and buyer agree on a deal with executed copies sent to the buyer and seller via their Realtors
12 The deal usually includes the following subjects Subject to inspection (buyerhome inspectorappraiser
etc) with recommendations for different time slots to ensure physical distancing
13 Realtors discuss health and safety protocols documenting the partiesrsquo informed consent in their files We have a brokerage form that goes through the list of protocols
14 The Realtors arrange with a mind to informed consent the inspections incorporating robust physical
distancing and health risk-management practices
15 Once the inspections done and approved subjects are removed using Docusign and sent to the parties
16 The lawyersnotaries arrange for the closing following the directives of the Law SocietyBar Association and LTSA edicts dealing with in-personvirtual meeting requirements (eg signing and checking ID protocols)
17 Possession takes place with remote key pick-up arranged in advance again with physical distancing
kept in mind