may newsletter · libraries, zoos, aquariums, museums and more are available for you to explore and...

24
Pacific Place Group website at: www.pacificplacegroup.com Real Estate website at: www.pacificevergreenrealty.com Holidays & Observances May 10 Mothers Day May 18 Victoria Day April Seminars All scheduled seminars will be online webinars until further notice. May 7 Canada Life May 13 Manulife May 20 RBC Investments May NEWSLETTER Pacific Place Property Management Ltd. As a reminder all of our offices will remain open with reduced operating hours. All offices will be open from 9:00am—3:00pm Monday to Friday. Broadway office (Head Office) will be closed on Saturdays until further notice. We hope you and your families are doing well and please abide by our health officials and stay at home, wash hands frequently and mind your social distance. Lets all be part of the solution and get over this pandemic as quickly as possible. Office hours: Monday—Friday 9:00am –4:30pm Saturday & Sunday Closed

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Page 1: May NEWSLETTER · libraries, zoos, aquariums, museums and more are available for you to explore and watch from your home. Here are 5 Canadian attractions you can virtually visit right

Pacific Place Group website at

wwwpacificplacegroupcom

Real Estate website at

wwwpacificevergreenrealtycom

Holidays amp Observances

May 10 Motherrsquos Day

May 18 Victoria Day

April Seminars

All scheduled seminars will be

online webinars until further

notice

May 7 Canada Life

May 13 Manulife

May 20 RBC Investments

May NEWSLETTER

Pacific Place Property Management Ltd

As a reminder all of our offices will remain open with reduced

operating hours All offices will be open from 900ammdash300pm

Monday to Friday

Broadway office (Head Office) will be closed on Saturdays until

further notice

We hope you and your families are doing well and please abide

by our health officials and stay at home wash hands frequently

and mind your social distance

Letrsquos all be part of the solution and get over this pandemic as

quickly as possible

Office hours

MondaymdashFriday 900am ndash430pm

Saturday amp Sunday Closed

Here are some ideas to keep everyone busy indoors

LEARN BUDGETING AND OTHER ADULTING SKILLS

This is an awesome time to sit down and teach your kids about the importance of a

budget and how to balance accounts While yoursquore at it look into some of the current

economic issues and discuss them with your teen It can be scary but understanding

why itrsquos all happening can help people come to terms with the issues our country and

the world are dealing with

LEARN A NEW INSTRUMENT

Have a dusty old guitar you said yoursquod learn to play but never did Still have that sax

from your high school days Maybe therersquos some DJ software on your computer If

not you can still shop online for instruments This is a great time to set aside just a half

-hour of practice a day and watch as the skill sets grow and expand their minds

NATURE WALKS

Go outside If yoursquore socially distancing you can still go on walks and hikes Itrsquos recom-

mended to keep 3-6 feet between people but therersquos plenty of room out there Go bird

watching and enjoy this spring weather If yoursquore self-isolating enjoy some time on the

patio or in your backyard if you have one

YARD WORK

lsquoTis the season As the snow melts itrsquos time to bring out the shovels to spread it out

clean up any garbage that got buried rake up the leaves and spruce up the lawn

Spring is a great time to learn just how much work goes into proper lawn maintenance

While staying at home and practicing safe social distancing are the best courses of action to combat the COVID-19 pandemic it doesnrsquot mean we have to miss out on cultural landmarks around the world and across Canada Thanks to technology and the Google Arts amp Culture Project many art galleries libraries zoos aquariums museums and more are available for you to explore and watch from your home Here are 5 Canadian attractions you can virtually visit right now

Vancouver Aquarium The Vancouver Aquarium also a centre for marine research has a live camera set up so you can see what the penguins sea otters jellyfish are up to Needless to say theyrsquore adorable and can be a little pick-me-up for the day

Vancouver Art Gallery The Vancouver Art Gallery founded in 1931 is one of the leading Canadian art museums The Gallery is dedicated to pushing the boundaries of the museum experience and to undertaking programs that explore the relationship between contemporary life and artistic creativity You can walk through the gal-lery as if you were there using Google Street View or their online exhibit featuring Douglas Coupland

Calgary Zoo Meet Calgary Zoorsquos two giant pandas Er Shun and Da Mao on their PandaCam Their live stream happens every day from 9AM to 6PM MT With 3 different camera angles you wonrsquot miss any action

Royal Ontario Museum The Royal Ontario Museum (ROM) is among the worldrsquos leading museums of natural history and world cultures Walk through the museum and explore the extraordinary experiences of science and civiliza-tion using Google Street View They also have other exhibits and collections for viewing online

Montreal Museum of Fine Arts The Montreal Museum of Fine Arts (MMFA) is offering a variety of programs that the public can access remotely to keep themselves entertained stimulated and inspired Every morning the MMFA will post the dayrsquos cultural offering on its Facebook and Instagram Yoursquoll discover works from its encyclopedic collection you might not have seen before podcasts videos quizzes and plenty of food for thought Learn about the fascinating lives of six individuals who lived in ancient Egypt through their audioguide for free on their mobile app Their Education and Art Therapy (EduArt) program offers you access to a multitude of inspiring resources and activities

5 Canadian Attractions You Can Virtually Visit

from the Comfort of Your Own Home

VancouvermdashHead office Surrey

102mdash1245 W Broadway Surrey Central Business Park

Vancouver BC V6H 1G7 100-7565 132nd Street

Tel 604-267-1833 Surrey BC V3W 1K5

Tel 778-945-9611

Burnaby Richmond

Metrotown Centre - Metrotower 1 Airport Executive Park

2129-4710 Kingsway 130-10271 Shellbridge Way

Burnaby BC V5H 4J5 Richmond BC V6X 2W8

Tel 778-945-6900 Tel 236-521-3799

PPG Locations

Pacific Place Property Management Ltd

Administration Roles and Responsibilities mdash May 1 2020

Wayne Yu Corporate Manager 604-267-1833 EXT 231

Yim Yu Account Manager 604-267-1833 EXT 231

Mimi Sum Operations Co-ordinator 604-267-1833 EXT 232

Pacific Place-Financial Services IncBridgeforce Pacific Place (Financial Services Division) Tel 604-267-1833

Hendry Liu General Manager EXT 235

Jim Lew Director of Business Development Tel 604-558-7610 or EXT 235

James Qiu Sales Manager Tel 236-521-3799

Mable Wong New Business Manulife LifeInv HR PPG Compliance Tel 604-558-7611 or EXT 251

Mimi Sum Manulife Inv Group Tel 604-558-7611 or EXT 232

Angel Li Policy Service Travel Insurance New business Equitable Life Tel 236-521-3795

Manulife investments Mkt materials (Rmd) or 604-558-7614

Elia Chan Contracting New Business BMO IA IA Excellence Group Tel 604-558-7608

Software updates

Winnie Chan Marketing Materials (Bby) Tel 604-558-7614

Evelyn Ye Commissions Tel 604-558-7614

Vicky Zhang Office Administrator (Surrey) Tel778-945-9611

Tiffany Tang New businessInvestments Assumption Canada Life CPP DFS Tel 604-558-7609

Empire Life Humania Ivari RBC SSQ Sunlife The Edge

Software updates on dropbox

Vancouver Burnaby Surrey Richmond

Pacific Place-Insurance Services Inc (General Insurance Division) Tel 604-267-1833

Kate Zhang House New Quote amp Endorsements Claims EXT 228

Angus Yiu ICBC CSR Systems Administrator EXT 223

Hendry Liu Condo Quotes EXT 239

Tiffany Yu Renewal Reminder and payments EXT 226

Yuki Li ICBC CSR ICBC Batching EXT 237

Hendry Liu Commercial Insurance EXT 235

James Qiu Commercial Insurance EXT 235

Lan Chen ICBC CSR EXT 223

Pacific Place-Arc Realty Ltd (Real Estate Division) Tel 604-267-1833

Lo-Ming Lee Managing Director EXT 233

Richard Lui Managing Broker EXT 233

Teresa Chiang Real Estate Conveyancer EXT 241

Shan Shan Chang Office Administrator (Rmd) 236-521-3799

Pacific Evergreen Realty Ltd (Real Estate Division) Tel 604-267-1833

David Yang Managing Partner Tel 604-250-3696

Lo-Ming Lee Managing Director EXT 233

Richard Lui Managing Broker EXT 233

Julia He Real Estate Conveyancer EXT 224

Yiyi An AdministratorReal Estate Conveyancer EXT 241

Sherry Yu Marketing Graphic Designer (PER) Tel 236-521-3799

Shan Shan Chang Office Administrator (Rmd) Tel 236-521-3799

Pacific Place Property Management Ltd (Property Management Division) Tel 236-521-3790

Jimmy Ng Managing Broker 778-788-0013

Khai Ho Property ManagerService Manager 778-953-6396

Sela Li Business Support Executive 236-521-3790

Lidiya Wang Office Administrator 236-521-3790

Julia Lian Office Administrator (part time) 236-521-3790

Pacific Place Property Management Ltd

Insurance Software - Current Versions

Company Software Name Version Release Date Download

Assumption Life LIA 104 Mar 2019 Download

BMO Insurance The Wave 420 Feb 2020 Download

Canada Life Concourse 42 Feb 2020 Download

Canada Protection Plan eAccess 55 Feb 2020 Website

Desjardins Insurance Online Illustrator 78 NA Website

The Edge Online Illustration NA NA Website

Empire Life Envision Plus 117 Feb 2020 Download

Equitable Life Sales Illustration 2020-1 Mar 2020 Download

Foresters Financial Sky 20178 Feb 2020 Download

Humania Assurance Illustration 20191 July 2019 Download

IA Financial Interface 89 Feb 2020 Download

IA Excellence Assure amp Go NA NA Website

Ivari Lifeview 1292 Feb 2020 Download

La Capital Illustration System 9110 July 2019 Download

Manulife Financial Diamond View 1607 April 2020 Download

RBC Insurance Illustrations 110 62B46 Jan 2020 Download

SSQ Illustration Software 90 Dec 2019 Download

Sun Life EOS 72 Apr 2020 Download

Illustrations 55 Jan 2020 Download

Online Illustrator NA NA Website

UV Insurance Illustration Software 21002 Feb 2020 Download

COVID-19 Response measures (March 18)

Working With You Through Uncertain Times

Update COVID 19 and the impact on Equitable Lifersquos

events and operations

COVID-19 BMO Insurance - Update

Important Message COVID-19 Updates

See the benefits for advisors

Personal Health amp Dental Plans

COVID-19 update

In times of uncertainty well make sure you

can support your clients

Wersquore open for business COVID-19 update

iA Financial Group | Important message

regarding COVID-19

Supporting you and your business during Covid-19

La Capitale We are there present and available

Keep your business moving during COVID-19

COVID-19 processes cancellations and precautions

Answers to your questions

COVID-19 Update for RBC Insurance Life and Health

Message from our CEO Jean-Franccedilois Chalifoux

The credit insurance rider now available at UL Mutual

ldquoQuote of the monthrdquo

Update Access to Federal COVID-19 Subsidies for Financial Advisors

Federal Subsidy Access for Self-Employed Advisors

Canada Emergency Wage Subsidy (CEWS)

Who qualifies If you have paid employees you may qualify for this 75 wage subsidy You must have

withstood a minimum 15 revenue decline in March andor a 30 revenue decline in April

and May If you meet the revenue decline threshold in March you automatically qualify for

April May would have to be reassessed How does it work To demonstrate threshold requirements you must choose one of the following methodolo-

gy options Option 1 You can compare your revenue for the month you wish to receive the subsidy

in with your revenue for the same month last year and show a 30 decrease for April and

May or a 15 decrease for March Option 2 You can compare your gross revenue for the month you wish to receive the

subsidy in with your average of gross revenue from January and February 2020 Once an option is chosen you must stick to that option and not change your meth-

odology

Learn More

Learn More

Canada Emergency Business Account (CEBA)

Who qualifies The government has addressed concerns from many industry associations by lowering

the payroll threshold from $50000 to $20000 If you are incorporated and pay your-

selves at least $20000 yearly you qualify for this subsidy How does it work Provided by participating financial institutions the program will run for three months and

provides a $40000 interest-free loan for a period of just over 2 years $10000 of that is forgivable if paid in full by the end of 2022

Canada Emergency Commercial Rent Assistance Program (CECRA)

This program is in development and the provinces must be engaged given they are

tasked with rental issues This program will provide federal assistance to alleviate a

large portion of commercial rental costs A portion of rental costs will have to be paid by

businesses

Federal Subsidy Access for All Employees (Including Commission-Based Advisors)

Canadian Emergency Response Benefit (CERB)

Who qualifies This subsidy provides access to anyone that has earned a minimum of $5000 of in-

come in 2019 This includes those that have been paying themselves via dividends or

earn their income via commission How it works Through this program you could earn a minimum of $1000 a month on top of any busi-

ness revenue that you have been earning during the COVID-19 pandemic

Learn More

Learn More

Pacific Place Financial Services Annual Conference

Qualification Period January 1 2020mdashDecember 31 2020

Travel Period 2021

Qualification 75000 FYC

Be part of this annual PPFS conference on us

This event is not to be missed

There is lotrsquos of time left to submit cases from all carriers

Check with Mable or Mimi to see how close you are to attend and

contest rules

Compliance Department

Pacific Place Financial ServicesBridgeforce Pacific Place

Your Privacy Policy Ensure Safekeeping of Client Personal

Information ndash Best Practices amp Compliance Tips

When collecting information from clients and prospects you must be prepared to explain the purposes for which you are collecting this information Client consent to an advisorrsquos collection and use of personal information is generally included within the Insurer application signed by the client This provides authorization to the advisor for this single purpose and to this single In-surer Where the advisor will retain ANY of this information collected in order to build a client file or to assist the client with future requirements consent should be obtained from the client in writing at all times It is a good business practice to provide information to a client or prospect about your own privacy practices Sample wording is provided in HUBLINK that you can use on your business letterhead to assist you in preparing documentation This information can be giv-en to the client at an initial meeting Accountability

You must take appropriate measures in your practice to ensure that information yoursquove col-lected is used for the purposes identified and that it is not used for another purpose or dis-closed to a third party without the clientrsquos or prospectrsquos consent except as may otherwise be allowed by law

You should only disclose personal information about your clients to another person or com-pany if you have the verbal or written consent of your client or if you are otherwise allowed to do so by law You can recommend other professionals or advisors to your clients if they ask you or if you believe they may benefit from such services You should never provide any client names or other information to third parties that may use it to market their services to your clients unless you have the clients consent

You must take appropriate precautions to safeguard client information from third parties who may have access to your premises ie security cleaning services and suppliers

More information on PIPEDA can be found at the Federal Privacy Commissionerrsquos website

Continue on next page

Physical Operational Safeguards

When destroying paper materials containing client or prospect personal information always shred the documents either by using your own shredder or subscribing to a shredding ser-vice

Information stored on CDs and diskettes should be deleted Ensure that all sensitive personal information is accessed through appropriate user ID and

password secured in locked rooms cabinets andor desk drawers when not actively in use and that access is appropriately restricted to those requiring access for the performance of their duties

Safeguard client information whether in your personal office car or other location Personal information should be removed from the advisorrsquos place of business only when necessary or required to appropriately service clients

Computers and PDAs should be locked to prevent access during all absences (lunch meetings evenings weekends illnesses and vacations)

Laptops should be securely anchored or stored in a locked cabinet or drawer (the key should be stored in a safe place away from laptop)

Use screen savers or other means to cover personal information on computer screens when others are in your office or work area

Other Operational Safeguards

You and your associates and staff should take appropriate measures to authenticate the identity of the person asking for confidential information before itrsquos released

Attach a disclaimer to all e-mail and FAX communications containing client personal infor-mation Example as follows ldquoThe contents of this communication including any attachment(s) are confidential and may be privileged If you are not the intended recipient (or are not receiving this communication on behalf of the intended recipient) please notify the sender immediately and delete or destroy this communication without reading it and without mak-ing forwarding or retaining any copy or record of it or its contents Thank yourdquo

Fax machines photocopiers printers etc should be located in areas where access is reason-ably limited

Never discuss clients in public places such as elevators cafeterias or restaurants Take precautions to avoid being overheard when discussing client or employee personal in-

formation on cellular phones These are excellent recommendations which can be incorporated into your Privacy Policy and

Procedures

Advisor Insurance amp Financial Services KEY RESPONSIBILITIES

You will be actively working to develop and grow your client base and providing solutions including Insurance Employee Benefits Retirement Planning andor Investments

Planning building and execution of a business sales plan

You are a true client relationship advisor who looks for opportunities to refer and receive referrals

You will participate with all the companyrsquos marketing activities and contribute your ideas towards their effectiveness and contributing towards their positive results

Building and growing your centers of influences

Keeping up to date with industry and regulatory trends and changes

Working with all lines of Pacific Place Financial Services Bridgeforce Pacific Place business offerings

DESIRED SKILLS amp EXPERIENCE

Minimum 3 years experience in a similar role and ready to take your career to the next step experienced with Insurance andor Investment Sales an asset but not mandatory

Strong listening skills and willingness to learn

Insurance Licensed (LLQP) and CFP CSC CIM CPA CFA CLU as an asset or working towards such Designation Willingness to obtain LLQP license if not currently licensed

Strong communication skills oral and written

Professional motivated and able to work in a fast-paced dynamic environment Team centered driven and self motivated attitude Compensation commissions + marketing support + mentorship + coaching + networking avenues Take ad-vantage of this opportunity to work alongside some of the top minds in the industry and benefit from the structure support and resources necessary to push your success to the next level Please send a cover let-ter and your resume to talentpacificplacegroupcom with ldquoCareerrdquo in the subject line

We thank all applicants who apply but only those candidates selected for an interview will be contacted

If you know of anyone who maybe interested in a career in Financial Services please have them send in their resume for in interview talentpacificplacegroupcom

In the News at PPIS _________________________________

Keeping you informed

Welcome

At Pacific Place Insurance

Services we like to keep our

agents informed We hope

you find this update useful

Enjoy

April 7 Our update on COVID-19

(coronavirus)

British Columbia Driver Licence To help increase safety for both customers and employees ICBC has been working with the Ministries of Health and Citizens Services to develop on-line and phone-based service delivery extension options to reduce the need for BC residents to physically visit a driver li-censing office

BRITISH COLUMBIA DRIVER LICENCE (BCDL)

The following services are now available over the phone Please call us at 1-800-950-1498 or 250-978-8300 to

Renew an existing BCDL that is within 6 weeks of your card expiry date

Reinstate a BCDL that has been cancelled prohibited or suspended and is now eligible for a reinstatement

Issue a replacement BCDL

The driver licensing fee photo and signature (as appropriate) will not be collected at the time of your call

We will mail you a paper interim drivers licence that extends your drivers licence validity period for an additional 90 days A physical card will not be produced until you attend one of our driver licensing offices at which time the regular fees and signatory requirements will apply

These temporary procedures apply to driver licences that are expiring within six weeks or have not expired for more than three years

In the News at PPIS _________________________________

Keeping you informed

Welcome

At Pacific Place Insurance

Services we like to keep our

agents informed We hope

you find this update useful

Enjoy

Given that insurers rely on investments to supplement their underwriting in-come how big of a concern is the recent nosedive in stock markets

ldquoRight now from the standpoint of reduction in equity values the Canadian PampC segment as a whole can withstand thatrdquo Greg Williams senior director at AM Best Ratings Services said in a recent interview

It used to be that when interest rates were higher insurers could easily offset underwriting losses with investment income In general PampC insurersrsquo invest-ments are tied up in relatively safe investment options such as bonds Now however not only are interest rates at an all-time low but stock prices are also dropping

The SampPTSX Composite Index ndash at 17994 on Feb 20 ndash dropped 38 to 11222 on Mar 23 which was 12 days after the World Health Organization called COVID-19 a pandemic The same index opened Tuesday at 13916 so the SampPTSX Composite is still down nearly 23 from six weeks ago Mean-while the SampP 500 opened Tuesday at 2736 down about 20 from 3386 in late February

But stocks are only one type of egg in an insurance companyrsquos investment bas-ket Moreover AM Best suggests that some Canadian insurers could be more affected than others by declines in equity prices

ldquoThat is what we are looking atrdquo Williams told Canadian Underwriter ldquoAs rating analysts we are going through our portfolios identifying the companies that we think may not have as robust capitalization or may have an over-reliance on equity exposurerdquo

Oldwick NJ-based AM Best Company Inc which rates the financial health of individual insurers was asked by Canadian Underwriter to comment on the im-pact of the COVID-19 pandemic

Can Canadarsquos PampC industry withstand the 20 stock market drop

Fears over the COVID-19 pandemic and plummeting oil prices have caused mortgage rates to plummet to multi-year lows over the past couple of weeks

But now some lenders are actually starting to raise rates

Fixed rates on certain terms have been creeping back up while some of the big banks have been quietly cutting their dis-counts on prime rate (which affects floating rates)

Scotiabank for example raised its published 5-year closed variable rate 60 percentage points on Saturday from 345 to 405

A host of other lenders have also been slashing their discounts from prime by anywhere from 20 up to 75 basis points At one lender for example a new borrower could have obtained a high-ratio 5-year variable mortgage at Prime ndash 100 or 245 Today that same rate is now Prime ndash 025 or 320

So whatrsquos going on Fear has saturated the market to the extent that lenders are now concerned about liquidity and ris-ing defaults according to observers

ldquoI think if yoursquore a bank yoursquore scared of losses right nowrdquo Shawn Stillman founder of mortgageoutletca told CMT ldquoThe banks are in this to make money and if they donrsquot think that theyrsquore going to be able to make money because all of a sudden their default rate is going to go up then theyrsquore going to protect themselves by raising ratesrdquo

In addition to the potential for an increase in default rates Stillman says that with more people facing temporary layoffs due to the coronavirus more people will start drawing on their available credit

ldquoIf yoursquore a business and you have a line of credit yoursquore drawing on that line of credit If you have credit cards yoursquore maxing out those credit cards You are using your ability to borrow more money and it becomes a shock to the systemrdquo Stillman said Essentially the banks could face a growing run on available credit facilities which could challenge their ability to finance all of that credit

Thatrsquos one of the reasons why the Office of the Superintendent of Financial Institutions (OSFI) announced on Friday that it was lowering the capital requirements for banks which would free up an additional $300 billion of lending capacity

Despite the Bank of Canadarsquos emergency rate cut on Friday markets are still pricing in an additional 50-bps cut when the Bank meets next month That will bring Canadarsquos overnight lending rate down to 025

Knowing this banks are starting to increase the discounts from prime so that the economics of funding variable-rate mortgages continues to make sense

Why are mortgage

rates going up

How will COVID-19 affect the housing market

Economists and elected leaders agree that the COVID-19 pandemic will cause economic activity to slow which will likely impact the housing market

With that in mind the Bank of Canada recently lowered the overnight rate as a proactive measure to ease the negative impact of COVID-19 on the Canadian economy

Demand for homes last month saw significant year-over-year increases and preliminary reports from this month show a similar trend

In the US however about 16 per cent of Realtors nationwide reported re-duced buyer interest since the onset of COVID-19

Right now sales seem to be relatively unaffected by the virus but things are moving quite quickly and this trend might not continue

Home sales and prices What to expect

Home sales and prices will likely face declines in the spring and early summer with a recovery along with the economy in the second half of the year accord-ing to the latest projection from BC Real Estate Association (BCREA) Chief Economist Brendon Ogmundson

ldquoUnsurprisingly the results of our simulations show a steep decline in home sales in the second quarter of this year as economic activity becomes eerily quietrdquo said Ogmundson in the latest BCREA Market Intelligence Report

The provincial rental freeze evictions ban and what it means for you

The provincial government brought a new Rental Tenancy Order (RTO) into effect restricting rent increases and evictions during the COVID-19 pandemic 

Herersquos what you need to know about these changes Eviction moratorium Landlords can no longer give a tenant a notice to end the tenancy except in situations where people or the rental unit are at significant risk However if a landlord gave a tenant a notice to end the tenancy before March 30 then the notice remains in effect subject to the dispute resolution process and an order of possession can still be granted    If a seller and a tenant sign a Mutual Agreement to End a Tenancy and the tenant refuses to vacate the premises this will not be en-forceable until the emergency orders are lifted   This may be complicated in cases where a tenant is under mandatory quarantine self-isolation or is in a medical facility In those cases itrsquos probably best to seek legal advice 

Landlordrsquos right to enter rental unit A landlord can enter a rental unit for repairs or showings as long as the tenant consents Landlords must follow the standard procedure of requesting access at least 24 hours in advance noting the proposed date and time ndash and they must wait for the tenantrsquos consent Landlords can enter rental units without tenant consent if theres an emergency in relation to the COVID-19 pandemic and the entry is necessary to protect the health safety or welfare of the landlord the tenant or the other occupants 

Rent freeze Rent increases set to occur while this order is in effect including previously announced rent increases set to take effect from March 30 onwards canrsquot take effect until after the state of emergency has ended An exception for a rent increase would be if one or more occu-pants are added to a unit and the tenancy agreement specifies how the rent varies with the number of occupants 

Restricting access to common areas Landlords can reasonably restrict access to common areas to prevent the spread of COVID-19 

Resources The provincial government created an FAQ on these rental changes Click here to read it  LandlordBC also has an FAQ on the subject Click here to read it 

17 Steps to Sell your Home in the COVID era

1 You meet with the agent in-person while practicing physical distancing or via Zoom to discuss listing the proper ty on the MLSreg System Once terms have been agreed upon we and sign the forms via Docusign to

initiate the contract

2 The online marketing of your home has become more important than ever before We set up professional photos a high-quality Virtual Tour and a professional Floor Plan so that the online consumer has a great vis-ual understanding of your home You post your new listing on your website and the MLS to begin promoting

it according to your marketing plan

3 Potential buyers and other members become aware of the listing and the virtual open house clicking on a recorded open house introductory video They can also view the virtual tour

4 We also do a livestream video showing on social media to further showcase your home That will be saved

on all platforms (website Instagram Facebook) for people to reference

5 A buyer likes the place and contacts the sellerrsquos (or their own) REALTORreg with questions

6 The interested buyer drives to the property and does a walk-around If the walk-around takes place on public property no further arrangements need to be made other than to give sellers a heads-up people will be standing or walking about the area If the selleroccupant permits the buyers could take a walk around

the property itself

7 This step is negotiable If the property is owner occupied or the tenants are amicable a private showing with masks hand sanitizers gloves and practicing social distancing can be done If the owner or tenants

donrsquot feel comfortable with this we proceed to 8

8 Interested buyer contacts the sellerrsquos Realtor or their own Realtor asking to write an offer (If the buyer wants to deal with the sellerrsquos Realtor theyrsquoll be unrepresented per Councilrsquos requirements)

9 The offer is drafted and is emailed to the buyer for review Upon approval the offer is sent to the sellers

Realtor

10 Usually therersquos a back and forth between the parties via their Realtors all done through the phone and or any other non-face-to-face means

11 Seller and buyer agree on a deal with executed copies sent to the buyer and seller via their Realtors

12 The deal usually includes the following subjects Subject to inspection (buyerhome inspectorappraiser

etc) with recommendations for different time slots to ensure physical distancing

13 Realtors discuss health and safety protocols documenting the partiesrsquo informed consent in their files We have a brokerage form that goes through the list of protocols

14 The Realtors arrange with a mind to informed consent the inspections incorporating robust physical

distancing and health risk-management practices

15 Once the inspections done and approved subjects are removed using Docusign and sent to the parties

16 The lawyersnotaries arrange for the closing following the directives of the Law SocietyBar Association and LTSA edicts dealing with in-personvirtual meeting requirements (eg signing and checking ID protocols)

17 Possession takes place with remote key pick-up arranged in advance again with physical distancing

kept in mind

Page 2: May NEWSLETTER · libraries, zoos, aquariums, museums and more are available for you to explore and watch from your home. Here are 5 Canadian attractions you can virtually visit right

Here are some ideas to keep everyone busy indoors

LEARN BUDGETING AND OTHER ADULTING SKILLS

This is an awesome time to sit down and teach your kids about the importance of a

budget and how to balance accounts While yoursquore at it look into some of the current

economic issues and discuss them with your teen It can be scary but understanding

why itrsquos all happening can help people come to terms with the issues our country and

the world are dealing with

LEARN A NEW INSTRUMENT

Have a dusty old guitar you said yoursquod learn to play but never did Still have that sax

from your high school days Maybe therersquos some DJ software on your computer If

not you can still shop online for instruments This is a great time to set aside just a half

-hour of practice a day and watch as the skill sets grow and expand their minds

NATURE WALKS

Go outside If yoursquore socially distancing you can still go on walks and hikes Itrsquos recom-

mended to keep 3-6 feet between people but therersquos plenty of room out there Go bird

watching and enjoy this spring weather If yoursquore self-isolating enjoy some time on the

patio or in your backyard if you have one

YARD WORK

lsquoTis the season As the snow melts itrsquos time to bring out the shovels to spread it out

clean up any garbage that got buried rake up the leaves and spruce up the lawn

Spring is a great time to learn just how much work goes into proper lawn maintenance

While staying at home and practicing safe social distancing are the best courses of action to combat the COVID-19 pandemic it doesnrsquot mean we have to miss out on cultural landmarks around the world and across Canada Thanks to technology and the Google Arts amp Culture Project many art galleries libraries zoos aquariums museums and more are available for you to explore and watch from your home Here are 5 Canadian attractions you can virtually visit right now

Vancouver Aquarium The Vancouver Aquarium also a centre for marine research has a live camera set up so you can see what the penguins sea otters jellyfish are up to Needless to say theyrsquore adorable and can be a little pick-me-up for the day

Vancouver Art Gallery The Vancouver Art Gallery founded in 1931 is one of the leading Canadian art museums The Gallery is dedicated to pushing the boundaries of the museum experience and to undertaking programs that explore the relationship between contemporary life and artistic creativity You can walk through the gal-lery as if you were there using Google Street View or their online exhibit featuring Douglas Coupland

Calgary Zoo Meet Calgary Zoorsquos two giant pandas Er Shun and Da Mao on their PandaCam Their live stream happens every day from 9AM to 6PM MT With 3 different camera angles you wonrsquot miss any action

Royal Ontario Museum The Royal Ontario Museum (ROM) is among the worldrsquos leading museums of natural history and world cultures Walk through the museum and explore the extraordinary experiences of science and civiliza-tion using Google Street View They also have other exhibits and collections for viewing online

Montreal Museum of Fine Arts The Montreal Museum of Fine Arts (MMFA) is offering a variety of programs that the public can access remotely to keep themselves entertained stimulated and inspired Every morning the MMFA will post the dayrsquos cultural offering on its Facebook and Instagram Yoursquoll discover works from its encyclopedic collection you might not have seen before podcasts videos quizzes and plenty of food for thought Learn about the fascinating lives of six individuals who lived in ancient Egypt through their audioguide for free on their mobile app Their Education and Art Therapy (EduArt) program offers you access to a multitude of inspiring resources and activities

5 Canadian Attractions You Can Virtually Visit

from the Comfort of Your Own Home

VancouvermdashHead office Surrey

102mdash1245 W Broadway Surrey Central Business Park

Vancouver BC V6H 1G7 100-7565 132nd Street

Tel 604-267-1833 Surrey BC V3W 1K5

Tel 778-945-9611

Burnaby Richmond

Metrotown Centre - Metrotower 1 Airport Executive Park

2129-4710 Kingsway 130-10271 Shellbridge Way

Burnaby BC V5H 4J5 Richmond BC V6X 2W8

Tel 778-945-6900 Tel 236-521-3799

PPG Locations

Pacific Place Property Management Ltd

Administration Roles and Responsibilities mdash May 1 2020

Wayne Yu Corporate Manager 604-267-1833 EXT 231

Yim Yu Account Manager 604-267-1833 EXT 231

Mimi Sum Operations Co-ordinator 604-267-1833 EXT 232

Pacific Place-Financial Services IncBridgeforce Pacific Place (Financial Services Division) Tel 604-267-1833

Hendry Liu General Manager EXT 235

Jim Lew Director of Business Development Tel 604-558-7610 or EXT 235

James Qiu Sales Manager Tel 236-521-3799

Mable Wong New Business Manulife LifeInv HR PPG Compliance Tel 604-558-7611 or EXT 251

Mimi Sum Manulife Inv Group Tel 604-558-7611 or EXT 232

Angel Li Policy Service Travel Insurance New business Equitable Life Tel 236-521-3795

Manulife investments Mkt materials (Rmd) or 604-558-7614

Elia Chan Contracting New Business BMO IA IA Excellence Group Tel 604-558-7608

Software updates

Winnie Chan Marketing Materials (Bby) Tel 604-558-7614

Evelyn Ye Commissions Tel 604-558-7614

Vicky Zhang Office Administrator (Surrey) Tel778-945-9611

Tiffany Tang New businessInvestments Assumption Canada Life CPP DFS Tel 604-558-7609

Empire Life Humania Ivari RBC SSQ Sunlife The Edge

Software updates on dropbox

Vancouver Burnaby Surrey Richmond

Pacific Place-Insurance Services Inc (General Insurance Division) Tel 604-267-1833

Kate Zhang House New Quote amp Endorsements Claims EXT 228

Angus Yiu ICBC CSR Systems Administrator EXT 223

Hendry Liu Condo Quotes EXT 239

Tiffany Yu Renewal Reminder and payments EXT 226

Yuki Li ICBC CSR ICBC Batching EXT 237

Hendry Liu Commercial Insurance EXT 235

James Qiu Commercial Insurance EXT 235

Lan Chen ICBC CSR EXT 223

Pacific Place-Arc Realty Ltd (Real Estate Division) Tel 604-267-1833

Lo-Ming Lee Managing Director EXT 233

Richard Lui Managing Broker EXT 233

Teresa Chiang Real Estate Conveyancer EXT 241

Shan Shan Chang Office Administrator (Rmd) 236-521-3799

Pacific Evergreen Realty Ltd (Real Estate Division) Tel 604-267-1833

David Yang Managing Partner Tel 604-250-3696

Lo-Ming Lee Managing Director EXT 233

Richard Lui Managing Broker EXT 233

Julia He Real Estate Conveyancer EXT 224

Yiyi An AdministratorReal Estate Conveyancer EXT 241

Sherry Yu Marketing Graphic Designer (PER) Tel 236-521-3799

Shan Shan Chang Office Administrator (Rmd) Tel 236-521-3799

Pacific Place Property Management Ltd (Property Management Division) Tel 236-521-3790

Jimmy Ng Managing Broker 778-788-0013

Khai Ho Property ManagerService Manager 778-953-6396

Sela Li Business Support Executive 236-521-3790

Lidiya Wang Office Administrator 236-521-3790

Julia Lian Office Administrator (part time) 236-521-3790

Pacific Place Property Management Ltd

Insurance Software - Current Versions

Company Software Name Version Release Date Download

Assumption Life LIA 104 Mar 2019 Download

BMO Insurance The Wave 420 Feb 2020 Download

Canada Life Concourse 42 Feb 2020 Download

Canada Protection Plan eAccess 55 Feb 2020 Website

Desjardins Insurance Online Illustrator 78 NA Website

The Edge Online Illustration NA NA Website

Empire Life Envision Plus 117 Feb 2020 Download

Equitable Life Sales Illustration 2020-1 Mar 2020 Download

Foresters Financial Sky 20178 Feb 2020 Download

Humania Assurance Illustration 20191 July 2019 Download

IA Financial Interface 89 Feb 2020 Download

IA Excellence Assure amp Go NA NA Website

Ivari Lifeview 1292 Feb 2020 Download

La Capital Illustration System 9110 July 2019 Download

Manulife Financial Diamond View 1607 April 2020 Download

RBC Insurance Illustrations 110 62B46 Jan 2020 Download

SSQ Illustration Software 90 Dec 2019 Download

Sun Life EOS 72 Apr 2020 Download

Illustrations 55 Jan 2020 Download

Online Illustrator NA NA Website

UV Insurance Illustration Software 21002 Feb 2020 Download

COVID-19 Response measures (March 18)

Working With You Through Uncertain Times

Update COVID 19 and the impact on Equitable Lifersquos

events and operations

COVID-19 BMO Insurance - Update

Important Message COVID-19 Updates

See the benefits for advisors

Personal Health amp Dental Plans

COVID-19 update

In times of uncertainty well make sure you

can support your clients

Wersquore open for business COVID-19 update

iA Financial Group | Important message

regarding COVID-19

Supporting you and your business during Covid-19

La Capitale We are there present and available

Keep your business moving during COVID-19

COVID-19 processes cancellations and precautions

Answers to your questions

COVID-19 Update for RBC Insurance Life and Health

Message from our CEO Jean-Franccedilois Chalifoux

The credit insurance rider now available at UL Mutual

ldquoQuote of the monthrdquo

Update Access to Federal COVID-19 Subsidies for Financial Advisors

Federal Subsidy Access for Self-Employed Advisors

Canada Emergency Wage Subsidy (CEWS)

Who qualifies If you have paid employees you may qualify for this 75 wage subsidy You must have

withstood a minimum 15 revenue decline in March andor a 30 revenue decline in April

and May If you meet the revenue decline threshold in March you automatically qualify for

April May would have to be reassessed How does it work To demonstrate threshold requirements you must choose one of the following methodolo-

gy options Option 1 You can compare your revenue for the month you wish to receive the subsidy

in with your revenue for the same month last year and show a 30 decrease for April and

May or a 15 decrease for March Option 2 You can compare your gross revenue for the month you wish to receive the

subsidy in with your average of gross revenue from January and February 2020 Once an option is chosen you must stick to that option and not change your meth-

odology

Learn More

Learn More

Canada Emergency Business Account (CEBA)

Who qualifies The government has addressed concerns from many industry associations by lowering

the payroll threshold from $50000 to $20000 If you are incorporated and pay your-

selves at least $20000 yearly you qualify for this subsidy How does it work Provided by participating financial institutions the program will run for three months and

provides a $40000 interest-free loan for a period of just over 2 years $10000 of that is forgivable if paid in full by the end of 2022

Canada Emergency Commercial Rent Assistance Program (CECRA)

This program is in development and the provinces must be engaged given they are

tasked with rental issues This program will provide federal assistance to alleviate a

large portion of commercial rental costs A portion of rental costs will have to be paid by

businesses

Federal Subsidy Access for All Employees (Including Commission-Based Advisors)

Canadian Emergency Response Benefit (CERB)

Who qualifies This subsidy provides access to anyone that has earned a minimum of $5000 of in-

come in 2019 This includes those that have been paying themselves via dividends or

earn their income via commission How it works Through this program you could earn a minimum of $1000 a month on top of any busi-

ness revenue that you have been earning during the COVID-19 pandemic

Learn More

Learn More

Pacific Place Financial Services Annual Conference

Qualification Period January 1 2020mdashDecember 31 2020

Travel Period 2021

Qualification 75000 FYC

Be part of this annual PPFS conference on us

This event is not to be missed

There is lotrsquos of time left to submit cases from all carriers

Check with Mable or Mimi to see how close you are to attend and

contest rules

Compliance Department

Pacific Place Financial ServicesBridgeforce Pacific Place

Your Privacy Policy Ensure Safekeeping of Client Personal

Information ndash Best Practices amp Compliance Tips

When collecting information from clients and prospects you must be prepared to explain the purposes for which you are collecting this information Client consent to an advisorrsquos collection and use of personal information is generally included within the Insurer application signed by the client This provides authorization to the advisor for this single purpose and to this single In-surer Where the advisor will retain ANY of this information collected in order to build a client file or to assist the client with future requirements consent should be obtained from the client in writing at all times It is a good business practice to provide information to a client or prospect about your own privacy practices Sample wording is provided in HUBLINK that you can use on your business letterhead to assist you in preparing documentation This information can be giv-en to the client at an initial meeting Accountability

You must take appropriate measures in your practice to ensure that information yoursquove col-lected is used for the purposes identified and that it is not used for another purpose or dis-closed to a third party without the clientrsquos or prospectrsquos consent except as may otherwise be allowed by law

You should only disclose personal information about your clients to another person or com-pany if you have the verbal or written consent of your client or if you are otherwise allowed to do so by law You can recommend other professionals or advisors to your clients if they ask you or if you believe they may benefit from such services You should never provide any client names or other information to third parties that may use it to market their services to your clients unless you have the clients consent

You must take appropriate precautions to safeguard client information from third parties who may have access to your premises ie security cleaning services and suppliers

More information on PIPEDA can be found at the Federal Privacy Commissionerrsquos website

Continue on next page

Physical Operational Safeguards

When destroying paper materials containing client or prospect personal information always shred the documents either by using your own shredder or subscribing to a shredding ser-vice

Information stored on CDs and diskettes should be deleted Ensure that all sensitive personal information is accessed through appropriate user ID and

password secured in locked rooms cabinets andor desk drawers when not actively in use and that access is appropriately restricted to those requiring access for the performance of their duties

Safeguard client information whether in your personal office car or other location Personal information should be removed from the advisorrsquos place of business only when necessary or required to appropriately service clients

Computers and PDAs should be locked to prevent access during all absences (lunch meetings evenings weekends illnesses and vacations)

Laptops should be securely anchored or stored in a locked cabinet or drawer (the key should be stored in a safe place away from laptop)

Use screen savers or other means to cover personal information on computer screens when others are in your office or work area

Other Operational Safeguards

You and your associates and staff should take appropriate measures to authenticate the identity of the person asking for confidential information before itrsquos released

Attach a disclaimer to all e-mail and FAX communications containing client personal infor-mation Example as follows ldquoThe contents of this communication including any attachment(s) are confidential and may be privileged If you are not the intended recipient (or are not receiving this communication on behalf of the intended recipient) please notify the sender immediately and delete or destroy this communication without reading it and without mak-ing forwarding or retaining any copy or record of it or its contents Thank yourdquo

Fax machines photocopiers printers etc should be located in areas where access is reason-ably limited

Never discuss clients in public places such as elevators cafeterias or restaurants Take precautions to avoid being overheard when discussing client or employee personal in-

formation on cellular phones These are excellent recommendations which can be incorporated into your Privacy Policy and

Procedures

Advisor Insurance amp Financial Services KEY RESPONSIBILITIES

You will be actively working to develop and grow your client base and providing solutions including Insurance Employee Benefits Retirement Planning andor Investments

Planning building and execution of a business sales plan

You are a true client relationship advisor who looks for opportunities to refer and receive referrals

You will participate with all the companyrsquos marketing activities and contribute your ideas towards their effectiveness and contributing towards their positive results

Building and growing your centers of influences

Keeping up to date with industry and regulatory trends and changes

Working with all lines of Pacific Place Financial Services Bridgeforce Pacific Place business offerings

DESIRED SKILLS amp EXPERIENCE

Minimum 3 years experience in a similar role and ready to take your career to the next step experienced with Insurance andor Investment Sales an asset but not mandatory

Strong listening skills and willingness to learn

Insurance Licensed (LLQP) and CFP CSC CIM CPA CFA CLU as an asset or working towards such Designation Willingness to obtain LLQP license if not currently licensed

Strong communication skills oral and written

Professional motivated and able to work in a fast-paced dynamic environment Team centered driven and self motivated attitude Compensation commissions + marketing support + mentorship + coaching + networking avenues Take ad-vantage of this opportunity to work alongside some of the top minds in the industry and benefit from the structure support and resources necessary to push your success to the next level Please send a cover let-ter and your resume to talentpacificplacegroupcom with ldquoCareerrdquo in the subject line

We thank all applicants who apply but only those candidates selected for an interview will be contacted

If you know of anyone who maybe interested in a career in Financial Services please have them send in their resume for in interview talentpacificplacegroupcom

In the News at PPIS _________________________________

Keeping you informed

Welcome

At Pacific Place Insurance

Services we like to keep our

agents informed We hope

you find this update useful

Enjoy

April 7 Our update on COVID-19

(coronavirus)

British Columbia Driver Licence To help increase safety for both customers and employees ICBC has been working with the Ministries of Health and Citizens Services to develop on-line and phone-based service delivery extension options to reduce the need for BC residents to physically visit a driver li-censing office

BRITISH COLUMBIA DRIVER LICENCE (BCDL)

The following services are now available over the phone Please call us at 1-800-950-1498 or 250-978-8300 to

Renew an existing BCDL that is within 6 weeks of your card expiry date

Reinstate a BCDL that has been cancelled prohibited or suspended and is now eligible for a reinstatement

Issue a replacement BCDL

The driver licensing fee photo and signature (as appropriate) will not be collected at the time of your call

We will mail you a paper interim drivers licence that extends your drivers licence validity period for an additional 90 days A physical card will not be produced until you attend one of our driver licensing offices at which time the regular fees and signatory requirements will apply

These temporary procedures apply to driver licences that are expiring within six weeks or have not expired for more than three years

In the News at PPIS _________________________________

Keeping you informed

Welcome

At Pacific Place Insurance

Services we like to keep our

agents informed We hope

you find this update useful

Enjoy

Given that insurers rely on investments to supplement their underwriting in-come how big of a concern is the recent nosedive in stock markets

ldquoRight now from the standpoint of reduction in equity values the Canadian PampC segment as a whole can withstand thatrdquo Greg Williams senior director at AM Best Ratings Services said in a recent interview

It used to be that when interest rates were higher insurers could easily offset underwriting losses with investment income In general PampC insurersrsquo invest-ments are tied up in relatively safe investment options such as bonds Now however not only are interest rates at an all-time low but stock prices are also dropping

The SampPTSX Composite Index ndash at 17994 on Feb 20 ndash dropped 38 to 11222 on Mar 23 which was 12 days after the World Health Organization called COVID-19 a pandemic The same index opened Tuesday at 13916 so the SampPTSX Composite is still down nearly 23 from six weeks ago Mean-while the SampP 500 opened Tuesday at 2736 down about 20 from 3386 in late February

But stocks are only one type of egg in an insurance companyrsquos investment bas-ket Moreover AM Best suggests that some Canadian insurers could be more affected than others by declines in equity prices

ldquoThat is what we are looking atrdquo Williams told Canadian Underwriter ldquoAs rating analysts we are going through our portfolios identifying the companies that we think may not have as robust capitalization or may have an over-reliance on equity exposurerdquo

Oldwick NJ-based AM Best Company Inc which rates the financial health of individual insurers was asked by Canadian Underwriter to comment on the im-pact of the COVID-19 pandemic

Can Canadarsquos PampC industry withstand the 20 stock market drop

Fears over the COVID-19 pandemic and plummeting oil prices have caused mortgage rates to plummet to multi-year lows over the past couple of weeks

But now some lenders are actually starting to raise rates

Fixed rates on certain terms have been creeping back up while some of the big banks have been quietly cutting their dis-counts on prime rate (which affects floating rates)

Scotiabank for example raised its published 5-year closed variable rate 60 percentage points on Saturday from 345 to 405

A host of other lenders have also been slashing their discounts from prime by anywhere from 20 up to 75 basis points At one lender for example a new borrower could have obtained a high-ratio 5-year variable mortgage at Prime ndash 100 or 245 Today that same rate is now Prime ndash 025 or 320

So whatrsquos going on Fear has saturated the market to the extent that lenders are now concerned about liquidity and ris-ing defaults according to observers

ldquoI think if yoursquore a bank yoursquore scared of losses right nowrdquo Shawn Stillman founder of mortgageoutletca told CMT ldquoThe banks are in this to make money and if they donrsquot think that theyrsquore going to be able to make money because all of a sudden their default rate is going to go up then theyrsquore going to protect themselves by raising ratesrdquo

In addition to the potential for an increase in default rates Stillman says that with more people facing temporary layoffs due to the coronavirus more people will start drawing on their available credit

ldquoIf yoursquore a business and you have a line of credit yoursquore drawing on that line of credit If you have credit cards yoursquore maxing out those credit cards You are using your ability to borrow more money and it becomes a shock to the systemrdquo Stillman said Essentially the banks could face a growing run on available credit facilities which could challenge their ability to finance all of that credit

Thatrsquos one of the reasons why the Office of the Superintendent of Financial Institutions (OSFI) announced on Friday that it was lowering the capital requirements for banks which would free up an additional $300 billion of lending capacity

Despite the Bank of Canadarsquos emergency rate cut on Friday markets are still pricing in an additional 50-bps cut when the Bank meets next month That will bring Canadarsquos overnight lending rate down to 025

Knowing this banks are starting to increase the discounts from prime so that the economics of funding variable-rate mortgages continues to make sense

Why are mortgage

rates going up

How will COVID-19 affect the housing market

Economists and elected leaders agree that the COVID-19 pandemic will cause economic activity to slow which will likely impact the housing market

With that in mind the Bank of Canada recently lowered the overnight rate as a proactive measure to ease the negative impact of COVID-19 on the Canadian economy

Demand for homes last month saw significant year-over-year increases and preliminary reports from this month show a similar trend

In the US however about 16 per cent of Realtors nationwide reported re-duced buyer interest since the onset of COVID-19

Right now sales seem to be relatively unaffected by the virus but things are moving quite quickly and this trend might not continue

Home sales and prices What to expect

Home sales and prices will likely face declines in the spring and early summer with a recovery along with the economy in the second half of the year accord-ing to the latest projection from BC Real Estate Association (BCREA) Chief Economist Brendon Ogmundson

ldquoUnsurprisingly the results of our simulations show a steep decline in home sales in the second quarter of this year as economic activity becomes eerily quietrdquo said Ogmundson in the latest BCREA Market Intelligence Report

The provincial rental freeze evictions ban and what it means for you

The provincial government brought a new Rental Tenancy Order (RTO) into effect restricting rent increases and evictions during the COVID-19 pandemic 

Herersquos what you need to know about these changes Eviction moratorium Landlords can no longer give a tenant a notice to end the tenancy except in situations where people or the rental unit are at significant risk However if a landlord gave a tenant a notice to end the tenancy before March 30 then the notice remains in effect subject to the dispute resolution process and an order of possession can still be granted    If a seller and a tenant sign a Mutual Agreement to End a Tenancy and the tenant refuses to vacate the premises this will not be en-forceable until the emergency orders are lifted   This may be complicated in cases where a tenant is under mandatory quarantine self-isolation or is in a medical facility In those cases itrsquos probably best to seek legal advice 

Landlordrsquos right to enter rental unit A landlord can enter a rental unit for repairs or showings as long as the tenant consents Landlords must follow the standard procedure of requesting access at least 24 hours in advance noting the proposed date and time ndash and they must wait for the tenantrsquos consent Landlords can enter rental units without tenant consent if theres an emergency in relation to the COVID-19 pandemic and the entry is necessary to protect the health safety or welfare of the landlord the tenant or the other occupants 

Rent freeze Rent increases set to occur while this order is in effect including previously announced rent increases set to take effect from March 30 onwards canrsquot take effect until after the state of emergency has ended An exception for a rent increase would be if one or more occu-pants are added to a unit and the tenancy agreement specifies how the rent varies with the number of occupants 

Restricting access to common areas Landlords can reasonably restrict access to common areas to prevent the spread of COVID-19 

Resources The provincial government created an FAQ on these rental changes Click here to read it  LandlordBC also has an FAQ on the subject Click here to read it 

17 Steps to Sell your Home in the COVID era

1 You meet with the agent in-person while practicing physical distancing or via Zoom to discuss listing the proper ty on the MLSreg System Once terms have been agreed upon we and sign the forms via Docusign to

initiate the contract

2 The online marketing of your home has become more important than ever before We set up professional photos a high-quality Virtual Tour and a professional Floor Plan so that the online consumer has a great vis-ual understanding of your home You post your new listing on your website and the MLS to begin promoting

it according to your marketing plan

3 Potential buyers and other members become aware of the listing and the virtual open house clicking on a recorded open house introductory video They can also view the virtual tour

4 We also do a livestream video showing on social media to further showcase your home That will be saved

on all platforms (website Instagram Facebook) for people to reference

5 A buyer likes the place and contacts the sellerrsquos (or their own) REALTORreg with questions

6 The interested buyer drives to the property and does a walk-around If the walk-around takes place on public property no further arrangements need to be made other than to give sellers a heads-up people will be standing or walking about the area If the selleroccupant permits the buyers could take a walk around

the property itself

7 This step is negotiable If the property is owner occupied or the tenants are amicable a private showing with masks hand sanitizers gloves and practicing social distancing can be done If the owner or tenants

donrsquot feel comfortable with this we proceed to 8

8 Interested buyer contacts the sellerrsquos Realtor or their own Realtor asking to write an offer (If the buyer wants to deal with the sellerrsquos Realtor theyrsquoll be unrepresented per Councilrsquos requirements)

9 The offer is drafted and is emailed to the buyer for review Upon approval the offer is sent to the sellers

Realtor

10 Usually therersquos a back and forth between the parties via their Realtors all done through the phone and or any other non-face-to-face means

11 Seller and buyer agree on a deal with executed copies sent to the buyer and seller via their Realtors

12 The deal usually includes the following subjects Subject to inspection (buyerhome inspectorappraiser

etc) with recommendations for different time slots to ensure physical distancing

13 Realtors discuss health and safety protocols documenting the partiesrsquo informed consent in their files We have a brokerage form that goes through the list of protocols

14 The Realtors arrange with a mind to informed consent the inspections incorporating robust physical

distancing and health risk-management practices

15 Once the inspections done and approved subjects are removed using Docusign and sent to the parties

16 The lawyersnotaries arrange for the closing following the directives of the Law SocietyBar Association and LTSA edicts dealing with in-personvirtual meeting requirements (eg signing and checking ID protocols)

17 Possession takes place with remote key pick-up arranged in advance again with physical distancing

kept in mind

Page 3: May NEWSLETTER · libraries, zoos, aquariums, museums and more are available for you to explore and watch from your home. Here are 5 Canadian attractions you can virtually visit right

While staying at home and practicing safe social distancing are the best courses of action to combat the COVID-19 pandemic it doesnrsquot mean we have to miss out on cultural landmarks around the world and across Canada Thanks to technology and the Google Arts amp Culture Project many art galleries libraries zoos aquariums museums and more are available for you to explore and watch from your home Here are 5 Canadian attractions you can virtually visit right now

Vancouver Aquarium The Vancouver Aquarium also a centre for marine research has a live camera set up so you can see what the penguins sea otters jellyfish are up to Needless to say theyrsquore adorable and can be a little pick-me-up for the day

Vancouver Art Gallery The Vancouver Art Gallery founded in 1931 is one of the leading Canadian art museums The Gallery is dedicated to pushing the boundaries of the museum experience and to undertaking programs that explore the relationship between contemporary life and artistic creativity You can walk through the gal-lery as if you were there using Google Street View or their online exhibit featuring Douglas Coupland

Calgary Zoo Meet Calgary Zoorsquos two giant pandas Er Shun and Da Mao on their PandaCam Their live stream happens every day from 9AM to 6PM MT With 3 different camera angles you wonrsquot miss any action

Royal Ontario Museum The Royal Ontario Museum (ROM) is among the worldrsquos leading museums of natural history and world cultures Walk through the museum and explore the extraordinary experiences of science and civiliza-tion using Google Street View They also have other exhibits and collections for viewing online

Montreal Museum of Fine Arts The Montreal Museum of Fine Arts (MMFA) is offering a variety of programs that the public can access remotely to keep themselves entertained stimulated and inspired Every morning the MMFA will post the dayrsquos cultural offering on its Facebook and Instagram Yoursquoll discover works from its encyclopedic collection you might not have seen before podcasts videos quizzes and plenty of food for thought Learn about the fascinating lives of six individuals who lived in ancient Egypt through their audioguide for free on their mobile app Their Education and Art Therapy (EduArt) program offers you access to a multitude of inspiring resources and activities

5 Canadian Attractions You Can Virtually Visit

from the Comfort of Your Own Home

VancouvermdashHead office Surrey

102mdash1245 W Broadway Surrey Central Business Park

Vancouver BC V6H 1G7 100-7565 132nd Street

Tel 604-267-1833 Surrey BC V3W 1K5

Tel 778-945-9611

Burnaby Richmond

Metrotown Centre - Metrotower 1 Airport Executive Park

2129-4710 Kingsway 130-10271 Shellbridge Way

Burnaby BC V5H 4J5 Richmond BC V6X 2W8

Tel 778-945-6900 Tel 236-521-3799

PPG Locations

Pacific Place Property Management Ltd

Administration Roles and Responsibilities mdash May 1 2020

Wayne Yu Corporate Manager 604-267-1833 EXT 231

Yim Yu Account Manager 604-267-1833 EXT 231

Mimi Sum Operations Co-ordinator 604-267-1833 EXT 232

Pacific Place-Financial Services IncBridgeforce Pacific Place (Financial Services Division) Tel 604-267-1833

Hendry Liu General Manager EXT 235

Jim Lew Director of Business Development Tel 604-558-7610 or EXT 235

James Qiu Sales Manager Tel 236-521-3799

Mable Wong New Business Manulife LifeInv HR PPG Compliance Tel 604-558-7611 or EXT 251

Mimi Sum Manulife Inv Group Tel 604-558-7611 or EXT 232

Angel Li Policy Service Travel Insurance New business Equitable Life Tel 236-521-3795

Manulife investments Mkt materials (Rmd) or 604-558-7614

Elia Chan Contracting New Business BMO IA IA Excellence Group Tel 604-558-7608

Software updates

Winnie Chan Marketing Materials (Bby) Tel 604-558-7614

Evelyn Ye Commissions Tel 604-558-7614

Vicky Zhang Office Administrator (Surrey) Tel778-945-9611

Tiffany Tang New businessInvestments Assumption Canada Life CPP DFS Tel 604-558-7609

Empire Life Humania Ivari RBC SSQ Sunlife The Edge

Software updates on dropbox

Vancouver Burnaby Surrey Richmond

Pacific Place-Insurance Services Inc (General Insurance Division) Tel 604-267-1833

Kate Zhang House New Quote amp Endorsements Claims EXT 228

Angus Yiu ICBC CSR Systems Administrator EXT 223

Hendry Liu Condo Quotes EXT 239

Tiffany Yu Renewal Reminder and payments EXT 226

Yuki Li ICBC CSR ICBC Batching EXT 237

Hendry Liu Commercial Insurance EXT 235

James Qiu Commercial Insurance EXT 235

Lan Chen ICBC CSR EXT 223

Pacific Place-Arc Realty Ltd (Real Estate Division) Tel 604-267-1833

Lo-Ming Lee Managing Director EXT 233

Richard Lui Managing Broker EXT 233

Teresa Chiang Real Estate Conveyancer EXT 241

Shan Shan Chang Office Administrator (Rmd) 236-521-3799

Pacific Evergreen Realty Ltd (Real Estate Division) Tel 604-267-1833

David Yang Managing Partner Tel 604-250-3696

Lo-Ming Lee Managing Director EXT 233

Richard Lui Managing Broker EXT 233

Julia He Real Estate Conveyancer EXT 224

Yiyi An AdministratorReal Estate Conveyancer EXT 241

Sherry Yu Marketing Graphic Designer (PER) Tel 236-521-3799

Shan Shan Chang Office Administrator (Rmd) Tel 236-521-3799

Pacific Place Property Management Ltd (Property Management Division) Tel 236-521-3790

Jimmy Ng Managing Broker 778-788-0013

Khai Ho Property ManagerService Manager 778-953-6396

Sela Li Business Support Executive 236-521-3790

Lidiya Wang Office Administrator 236-521-3790

Julia Lian Office Administrator (part time) 236-521-3790

Pacific Place Property Management Ltd

Insurance Software - Current Versions

Company Software Name Version Release Date Download

Assumption Life LIA 104 Mar 2019 Download

BMO Insurance The Wave 420 Feb 2020 Download

Canada Life Concourse 42 Feb 2020 Download

Canada Protection Plan eAccess 55 Feb 2020 Website

Desjardins Insurance Online Illustrator 78 NA Website

The Edge Online Illustration NA NA Website

Empire Life Envision Plus 117 Feb 2020 Download

Equitable Life Sales Illustration 2020-1 Mar 2020 Download

Foresters Financial Sky 20178 Feb 2020 Download

Humania Assurance Illustration 20191 July 2019 Download

IA Financial Interface 89 Feb 2020 Download

IA Excellence Assure amp Go NA NA Website

Ivari Lifeview 1292 Feb 2020 Download

La Capital Illustration System 9110 July 2019 Download

Manulife Financial Diamond View 1607 April 2020 Download

RBC Insurance Illustrations 110 62B46 Jan 2020 Download

SSQ Illustration Software 90 Dec 2019 Download

Sun Life EOS 72 Apr 2020 Download

Illustrations 55 Jan 2020 Download

Online Illustrator NA NA Website

UV Insurance Illustration Software 21002 Feb 2020 Download

COVID-19 Response measures (March 18)

Working With You Through Uncertain Times

Update COVID 19 and the impact on Equitable Lifersquos

events and operations

COVID-19 BMO Insurance - Update

Important Message COVID-19 Updates

See the benefits for advisors

Personal Health amp Dental Plans

COVID-19 update

In times of uncertainty well make sure you

can support your clients

Wersquore open for business COVID-19 update

iA Financial Group | Important message

regarding COVID-19

Supporting you and your business during Covid-19

La Capitale We are there present and available

Keep your business moving during COVID-19

COVID-19 processes cancellations and precautions

Answers to your questions

COVID-19 Update for RBC Insurance Life and Health

Message from our CEO Jean-Franccedilois Chalifoux

The credit insurance rider now available at UL Mutual

ldquoQuote of the monthrdquo

Update Access to Federal COVID-19 Subsidies for Financial Advisors

Federal Subsidy Access for Self-Employed Advisors

Canada Emergency Wage Subsidy (CEWS)

Who qualifies If you have paid employees you may qualify for this 75 wage subsidy You must have

withstood a minimum 15 revenue decline in March andor a 30 revenue decline in April

and May If you meet the revenue decline threshold in March you automatically qualify for

April May would have to be reassessed How does it work To demonstrate threshold requirements you must choose one of the following methodolo-

gy options Option 1 You can compare your revenue for the month you wish to receive the subsidy

in with your revenue for the same month last year and show a 30 decrease for April and

May or a 15 decrease for March Option 2 You can compare your gross revenue for the month you wish to receive the

subsidy in with your average of gross revenue from January and February 2020 Once an option is chosen you must stick to that option and not change your meth-

odology

Learn More

Learn More

Canada Emergency Business Account (CEBA)

Who qualifies The government has addressed concerns from many industry associations by lowering

the payroll threshold from $50000 to $20000 If you are incorporated and pay your-

selves at least $20000 yearly you qualify for this subsidy How does it work Provided by participating financial institutions the program will run for three months and

provides a $40000 interest-free loan for a period of just over 2 years $10000 of that is forgivable if paid in full by the end of 2022

Canada Emergency Commercial Rent Assistance Program (CECRA)

This program is in development and the provinces must be engaged given they are

tasked with rental issues This program will provide federal assistance to alleviate a

large portion of commercial rental costs A portion of rental costs will have to be paid by

businesses

Federal Subsidy Access for All Employees (Including Commission-Based Advisors)

Canadian Emergency Response Benefit (CERB)

Who qualifies This subsidy provides access to anyone that has earned a minimum of $5000 of in-

come in 2019 This includes those that have been paying themselves via dividends or

earn their income via commission How it works Through this program you could earn a minimum of $1000 a month on top of any busi-

ness revenue that you have been earning during the COVID-19 pandemic

Learn More

Learn More

Pacific Place Financial Services Annual Conference

Qualification Period January 1 2020mdashDecember 31 2020

Travel Period 2021

Qualification 75000 FYC

Be part of this annual PPFS conference on us

This event is not to be missed

There is lotrsquos of time left to submit cases from all carriers

Check with Mable or Mimi to see how close you are to attend and

contest rules

Compliance Department

Pacific Place Financial ServicesBridgeforce Pacific Place

Your Privacy Policy Ensure Safekeeping of Client Personal

Information ndash Best Practices amp Compliance Tips

When collecting information from clients and prospects you must be prepared to explain the purposes for which you are collecting this information Client consent to an advisorrsquos collection and use of personal information is generally included within the Insurer application signed by the client This provides authorization to the advisor for this single purpose and to this single In-surer Where the advisor will retain ANY of this information collected in order to build a client file or to assist the client with future requirements consent should be obtained from the client in writing at all times It is a good business practice to provide information to a client or prospect about your own privacy practices Sample wording is provided in HUBLINK that you can use on your business letterhead to assist you in preparing documentation This information can be giv-en to the client at an initial meeting Accountability

You must take appropriate measures in your practice to ensure that information yoursquove col-lected is used for the purposes identified and that it is not used for another purpose or dis-closed to a third party without the clientrsquos or prospectrsquos consent except as may otherwise be allowed by law

You should only disclose personal information about your clients to another person or com-pany if you have the verbal or written consent of your client or if you are otherwise allowed to do so by law You can recommend other professionals or advisors to your clients if they ask you or if you believe they may benefit from such services You should never provide any client names or other information to third parties that may use it to market their services to your clients unless you have the clients consent

You must take appropriate precautions to safeguard client information from third parties who may have access to your premises ie security cleaning services and suppliers

More information on PIPEDA can be found at the Federal Privacy Commissionerrsquos website

Continue on next page

Physical Operational Safeguards

When destroying paper materials containing client or prospect personal information always shred the documents either by using your own shredder or subscribing to a shredding ser-vice

Information stored on CDs and diskettes should be deleted Ensure that all sensitive personal information is accessed through appropriate user ID and

password secured in locked rooms cabinets andor desk drawers when not actively in use and that access is appropriately restricted to those requiring access for the performance of their duties

Safeguard client information whether in your personal office car or other location Personal information should be removed from the advisorrsquos place of business only when necessary or required to appropriately service clients

Computers and PDAs should be locked to prevent access during all absences (lunch meetings evenings weekends illnesses and vacations)

Laptops should be securely anchored or stored in a locked cabinet or drawer (the key should be stored in a safe place away from laptop)

Use screen savers or other means to cover personal information on computer screens when others are in your office or work area

Other Operational Safeguards

You and your associates and staff should take appropriate measures to authenticate the identity of the person asking for confidential information before itrsquos released

Attach a disclaimer to all e-mail and FAX communications containing client personal infor-mation Example as follows ldquoThe contents of this communication including any attachment(s) are confidential and may be privileged If you are not the intended recipient (or are not receiving this communication on behalf of the intended recipient) please notify the sender immediately and delete or destroy this communication without reading it and without mak-ing forwarding or retaining any copy or record of it or its contents Thank yourdquo

Fax machines photocopiers printers etc should be located in areas where access is reason-ably limited

Never discuss clients in public places such as elevators cafeterias or restaurants Take precautions to avoid being overheard when discussing client or employee personal in-

formation on cellular phones These are excellent recommendations which can be incorporated into your Privacy Policy and

Procedures

Advisor Insurance amp Financial Services KEY RESPONSIBILITIES

You will be actively working to develop and grow your client base and providing solutions including Insurance Employee Benefits Retirement Planning andor Investments

Planning building and execution of a business sales plan

You are a true client relationship advisor who looks for opportunities to refer and receive referrals

You will participate with all the companyrsquos marketing activities and contribute your ideas towards their effectiveness and contributing towards their positive results

Building and growing your centers of influences

Keeping up to date with industry and regulatory trends and changes

Working with all lines of Pacific Place Financial Services Bridgeforce Pacific Place business offerings

DESIRED SKILLS amp EXPERIENCE

Minimum 3 years experience in a similar role and ready to take your career to the next step experienced with Insurance andor Investment Sales an asset but not mandatory

Strong listening skills and willingness to learn

Insurance Licensed (LLQP) and CFP CSC CIM CPA CFA CLU as an asset or working towards such Designation Willingness to obtain LLQP license if not currently licensed

Strong communication skills oral and written

Professional motivated and able to work in a fast-paced dynamic environment Team centered driven and self motivated attitude Compensation commissions + marketing support + mentorship + coaching + networking avenues Take ad-vantage of this opportunity to work alongside some of the top minds in the industry and benefit from the structure support and resources necessary to push your success to the next level Please send a cover let-ter and your resume to talentpacificplacegroupcom with ldquoCareerrdquo in the subject line

We thank all applicants who apply but only those candidates selected for an interview will be contacted

If you know of anyone who maybe interested in a career in Financial Services please have them send in their resume for in interview talentpacificplacegroupcom

In the News at PPIS _________________________________

Keeping you informed

Welcome

At Pacific Place Insurance

Services we like to keep our

agents informed We hope

you find this update useful

Enjoy

April 7 Our update on COVID-19

(coronavirus)

British Columbia Driver Licence To help increase safety for both customers and employees ICBC has been working with the Ministries of Health and Citizens Services to develop on-line and phone-based service delivery extension options to reduce the need for BC residents to physically visit a driver li-censing office

BRITISH COLUMBIA DRIVER LICENCE (BCDL)

The following services are now available over the phone Please call us at 1-800-950-1498 or 250-978-8300 to

Renew an existing BCDL that is within 6 weeks of your card expiry date

Reinstate a BCDL that has been cancelled prohibited or suspended and is now eligible for a reinstatement

Issue a replacement BCDL

The driver licensing fee photo and signature (as appropriate) will not be collected at the time of your call

We will mail you a paper interim drivers licence that extends your drivers licence validity period for an additional 90 days A physical card will not be produced until you attend one of our driver licensing offices at which time the regular fees and signatory requirements will apply

These temporary procedures apply to driver licences that are expiring within six weeks or have not expired for more than three years

In the News at PPIS _________________________________

Keeping you informed

Welcome

At Pacific Place Insurance

Services we like to keep our

agents informed We hope

you find this update useful

Enjoy

Given that insurers rely on investments to supplement their underwriting in-come how big of a concern is the recent nosedive in stock markets

ldquoRight now from the standpoint of reduction in equity values the Canadian PampC segment as a whole can withstand thatrdquo Greg Williams senior director at AM Best Ratings Services said in a recent interview

It used to be that when interest rates were higher insurers could easily offset underwriting losses with investment income In general PampC insurersrsquo invest-ments are tied up in relatively safe investment options such as bonds Now however not only are interest rates at an all-time low but stock prices are also dropping

The SampPTSX Composite Index ndash at 17994 on Feb 20 ndash dropped 38 to 11222 on Mar 23 which was 12 days after the World Health Organization called COVID-19 a pandemic The same index opened Tuesday at 13916 so the SampPTSX Composite is still down nearly 23 from six weeks ago Mean-while the SampP 500 opened Tuesday at 2736 down about 20 from 3386 in late February

But stocks are only one type of egg in an insurance companyrsquos investment bas-ket Moreover AM Best suggests that some Canadian insurers could be more affected than others by declines in equity prices

ldquoThat is what we are looking atrdquo Williams told Canadian Underwriter ldquoAs rating analysts we are going through our portfolios identifying the companies that we think may not have as robust capitalization or may have an over-reliance on equity exposurerdquo

Oldwick NJ-based AM Best Company Inc which rates the financial health of individual insurers was asked by Canadian Underwriter to comment on the im-pact of the COVID-19 pandemic

Can Canadarsquos PampC industry withstand the 20 stock market drop

Fears over the COVID-19 pandemic and plummeting oil prices have caused mortgage rates to plummet to multi-year lows over the past couple of weeks

But now some lenders are actually starting to raise rates

Fixed rates on certain terms have been creeping back up while some of the big banks have been quietly cutting their dis-counts on prime rate (which affects floating rates)

Scotiabank for example raised its published 5-year closed variable rate 60 percentage points on Saturday from 345 to 405

A host of other lenders have also been slashing their discounts from prime by anywhere from 20 up to 75 basis points At one lender for example a new borrower could have obtained a high-ratio 5-year variable mortgage at Prime ndash 100 or 245 Today that same rate is now Prime ndash 025 or 320

So whatrsquos going on Fear has saturated the market to the extent that lenders are now concerned about liquidity and ris-ing defaults according to observers

ldquoI think if yoursquore a bank yoursquore scared of losses right nowrdquo Shawn Stillman founder of mortgageoutletca told CMT ldquoThe banks are in this to make money and if they donrsquot think that theyrsquore going to be able to make money because all of a sudden their default rate is going to go up then theyrsquore going to protect themselves by raising ratesrdquo

In addition to the potential for an increase in default rates Stillman says that with more people facing temporary layoffs due to the coronavirus more people will start drawing on their available credit

ldquoIf yoursquore a business and you have a line of credit yoursquore drawing on that line of credit If you have credit cards yoursquore maxing out those credit cards You are using your ability to borrow more money and it becomes a shock to the systemrdquo Stillman said Essentially the banks could face a growing run on available credit facilities which could challenge their ability to finance all of that credit

Thatrsquos one of the reasons why the Office of the Superintendent of Financial Institutions (OSFI) announced on Friday that it was lowering the capital requirements for banks which would free up an additional $300 billion of lending capacity

Despite the Bank of Canadarsquos emergency rate cut on Friday markets are still pricing in an additional 50-bps cut when the Bank meets next month That will bring Canadarsquos overnight lending rate down to 025

Knowing this banks are starting to increase the discounts from prime so that the economics of funding variable-rate mortgages continues to make sense

Why are mortgage

rates going up

How will COVID-19 affect the housing market

Economists and elected leaders agree that the COVID-19 pandemic will cause economic activity to slow which will likely impact the housing market

With that in mind the Bank of Canada recently lowered the overnight rate as a proactive measure to ease the negative impact of COVID-19 on the Canadian economy

Demand for homes last month saw significant year-over-year increases and preliminary reports from this month show a similar trend

In the US however about 16 per cent of Realtors nationwide reported re-duced buyer interest since the onset of COVID-19

Right now sales seem to be relatively unaffected by the virus but things are moving quite quickly and this trend might not continue

Home sales and prices What to expect

Home sales and prices will likely face declines in the spring and early summer with a recovery along with the economy in the second half of the year accord-ing to the latest projection from BC Real Estate Association (BCREA) Chief Economist Brendon Ogmundson

ldquoUnsurprisingly the results of our simulations show a steep decline in home sales in the second quarter of this year as economic activity becomes eerily quietrdquo said Ogmundson in the latest BCREA Market Intelligence Report

The provincial rental freeze evictions ban and what it means for you

The provincial government brought a new Rental Tenancy Order (RTO) into effect restricting rent increases and evictions during the COVID-19 pandemic 

Herersquos what you need to know about these changes Eviction moratorium Landlords can no longer give a tenant a notice to end the tenancy except in situations where people or the rental unit are at significant risk However if a landlord gave a tenant a notice to end the tenancy before March 30 then the notice remains in effect subject to the dispute resolution process and an order of possession can still be granted    If a seller and a tenant sign a Mutual Agreement to End a Tenancy and the tenant refuses to vacate the premises this will not be en-forceable until the emergency orders are lifted   This may be complicated in cases where a tenant is under mandatory quarantine self-isolation or is in a medical facility In those cases itrsquos probably best to seek legal advice 

Landlordrsquos right to enter rental unit A landlord can enter a rental unit for repairs or showings as long as the tenant consents Landlords must follow the standard procedure of requesting access at least 24 hours in advance noting the proposed date and time ndash and they must wait for the tenantrsquos consent Landlords can enter rental units without tenant consent if theres an emergency in relation to the COVID-19 pandemic and the entry is necessary to protect the health safety or welfare of the landlord the tenant or the other occupants 

Rent freeze Rent increases set to occur while this order is in effect including previously announced rent increases set to take effect from March 30 onwards canrsquot take effect until after the state of emergency has ended An exception for a rent increase would be if one or more occu-pants are added to a unit and the tenancy agreement specifies how the rent varies with the number of occupants 

Restricting access to common areas Landlords can reasonably restrict access to common areas to prevent the spread of COVID-19 

Resources The provincial government created an FAQ on these rental changes Click here to read it  LandlordBC also has an FAQ on the subject Click here to read it 

17 Steps to Sell your Home in the COVID era

1 You meet with the agent in-person while practicing physical distancing or via Zoom to discuss listing the proper ty on the MLSreg System Once terms have been agreed upon we and sign the forms via Docusign to

initiate the contract

2 The online marketing of your home has become more important than ever before We set up professional photos a high-quality Virtual Tour and a professional Floor Plan so that the online consumer has a great vis-ual understanding of your home You post your new listing on your website and the MLS to begin promoting

it according to your marketing plan

3 Potential buyers and other members become aware of the listing and the virtual open house clicking on a recorded open house introductory video They can also view the virtual tour

4 We also do a livestream video showing on social media to further showcase your home That will be saved

on all platforms (website Instagram Facebook) for people to reference

5 A buyer likes the place and contacts the sellerrsquos (or their own) REALTORreg with questions

6 The interested buyer drives to the property and does a walk-around If the walk-around takes place on public property no further arrangements need to be made other than to give sellers a heads-up people will be standing or walking about the area If the selleroccupant permits the buyers could take a walk around

the property itself

7 This step is negotiable If the property is owner occupied or the tenants are amicable a private showing with masks hand sanitizers gloves and practicing social distancing can be done If the owner or tenants

donrsquot feel comfortable with this we proceed to 8

8 Interested buyer contacts the sellerrsquos Realtor or their own Realtor asking to write an offer (If the buyer wants to deal with the sellerrsquos Realtor theyrsquoll be unrepresented per Councilrsquos requirements)

9 The offer is drafted and is emailed to the buyer for review Upon approval the offer is sent to the sellers

Realtor

10 Usually therersquos a back and forth between the parties via their Realtors all done through the phone and or any other non-face-to-face means

11 Seller and buyer agree on a deal with executed copies sent to the buyer and seller via their Realtors

12 The deal usually includes the following subjects Subject to inspection (buyerhome inspectorappraiser

etc) with recommendations for different time slots to ensure physical distancing

13 Realtors discuss health and safety protocols documenting the partiesrsquo informed consent in their files We have a brokerage form that goes through the list of protocols

14 The Realtors arrange with a mind to informed consent the inspections incorporating robust physical

distancing and health risk-management practices

15 Once the inspections done and approved subjects are removed using Docusign and sent to the parties

16 The lawyersnotaries arrange for the closing following the directives of the Law SocietyBar Association and LTSA edicts dealing with in-personvirtual meeting requirements (eg signing and checking ID protocols)

17 Possession takes place with remote key pick-up arranged in advance again with physical distancing

kept in mind

Page 4: May NEWSLETTER · libraries, zoos, aquariums, museums and more are available for you to explore and watch from your home. Here are 5 Canadian attractions you can virtually visit right

VancouvermdashHead office Surrey

102mdash1245 W Broadway Surrey Central Business Park

Vancouver BC V6H 1G7 100-7565 132nd Street

Tel 604-267-1833 Surrey BC V3W 1K5

Tel 778-945-9611

Burnaby Richmond

Metrotown Centre - Metrotower 1 Airport Executive Park

2129-4710 Kingsway 130-10271 Shellbridge Way

Burnaby BC V5H 4J5 Richmond BC V6X 2W8

Tel 778-945-6900 Tel 236-521-3799

PPG Locations

Pacific Place Property Management Ltd

Administration Roles and Responsibilities mdash May 1 2020

Wayne Yu Corporate Manager 604-267-1833 EXT 231

Yim Yu Account Manager 604-267-1833 EXT 231

Mimi Sum Operations Co-ordinator 604-267-1833 EXT 232

Pacific Place-Financial Services IncBridgeforce Pacific Place (Financial Services Division) Tel 604-267-1833

Hendry Liu General Manager EXT 235

Jim Lew Director of Business Development Tel 604-558-7610 or EXT 235

James Qiu Sales Manager Tel 236-521-3799

Mable Wong New Business Manulife LifeInv HR PPG Compliance Tel 604-558-7611 or EXT 251

Mimi Sum Manulife Inv Group Tel 604-558-7611 or EXT 232

Angel Li Policy Service Travel Insurance New business Equitable Life Tel 236-521-3795

Manulife investments Mkt materials (Rmd) or 604-558-7614

Elia Chan Contracting New Business BMO IA IA Excellence Group Tel 604-558-7608

Software updates

Winnie Chan Marketing Materials (Bby) Tel 604-558-7614

Evelyn Ye Commissions Tel 604-558-7614

Vicky Zhang Office Administrator (Surrey) Tel778-945-9611

Tiffany Tang New businessInvestments Assumption Canada Life CPP DFS Tel 604-558-7609

Empire Life Humania Ivari RBC SSQ Sunlife The Edge

Software updates on dropbox

Vancouver Burnaby Surrey Richmond

Pacific Place-Insurance Services Inc (General Insurance Division) Tel 604-267-1833

Kate Zhang House New Quote amp Endorsements Claims EXT 228

Angus Yiu ICBC CSR Systems Administrator EXT 223

Hendry Liu Condo Quotes EXT 239

Tiffany Yu Renewal Reminder and payments EXT 226

Yuki Li ICBC CSR ICBC Batching EXT 237

Hendry Liu Commercial Insurance EXT 235

James Qiu Commercial Insurance EXT 235

Lan Chen ICBC CSR EXT 223

Pacific Place-Arc Realty Ltd (Real Estate Division) Tel 604-267-1833

Lo-Ming Lee Managing Director EXT 233

Richard Lui Managing Broker EXT 233

Teresa Chiang Real Estate Conveyancer EXT 241

Shan Shan Chang Office Administrator (Rmd) 236-521-3799

Pacific Evergreen Realty Ltd (Real Estate Division) Tel 604-267-1833

David Yang Managing Partner Tel 604-250-3696

Lo-Ming Lee Managing Director EXT 233

Richard Lui Managing Broker EXT 233

Julia He Real Estate Conveyancer EXT 224

Yiyi An AdministratorReal Estate Conveyancer EXT 241

Sherry Yu Marketing Graphic Designer (PER) Tel 236-521-3799

Shan Shan Chang Office Administrator (Rmd) Tel 236-521-3799

Pacific Place Property Management Ltd (Property Management Division) Tel 236-521-3790

Jimmy Ng Managing Broker 778-788-0013

Khai Ho Property ManagerService Manager 778-953-6396

Sela Li Business Support Executive 236-521-3790

Lidiya Wang Office Administrator 236-521-3790

Julia Lian Office Administrator (part time) 236-521-3790

Pacific Place Property Management Ltd

Insurance Software - Current Versions

Company Software Name Version Release Date Download

Assumption Life LIA 104 Mar 2019 Download

BMO Insurance The Wave 420 Feb 2020 Download

Canada Life Concourse 42 Feb 2020 Download

Canada Protection Plan eAccess 55 Feb 2020 Website

Desjardins Insurance Online Illustrator 78 NA Website

The Edge Online Illustration NA NA Website

Empire Life Envision Plus 117 Feb 2020 Download

Equitable Life Sales Illustration 2020-1 Mar 2020 Download

Foresters Financial Sky 20178 Feb 2020 Download

Humania Assurance Illustration 20191 July 2019 Download

IA Financial Interface 89 Feb 2020 Download

IA Excellence Assure amp Go NA NA Website

Ivari Lifeview 1292 Feb 2020 Download

La Capital Illustration System 9110 July 2019 Download

Manulife Financial Diamond View 1607 April 2020 Download

RBC Insurance Illustrations 110 62B46 Jan 2020 Download

SSQ Illustration Software 90 Dec 2019 Download

Sun Life EOS 72 Apr 2020 Download

Illustrations 55 Jan 2020 Download

Online Illustrator NA NA Website

UV Insurance Illustration Software 21002 Feb 2020 Download

COVID-19 Response measures (March 18)

Working With You Through Uncertain Times

Update COVID 19 and the impact on Equitable Lifersquos

events and operations

COVID-19 BMO Insurance - Update

Important Message COVID-19 Updates

See the benefits for advisors

Personal Health amp Dental Plans

COVID-19 update

In times of uncertainty well make sure you

can support your clients

Wersquore open for business COVID-19 update

iA Financial Group | Important message

regarding COVID-19

Supporting you and your business during Covid-19

La Capitale We are there present and available

Keep your business moving during COVID-19

COVID-19 processes cancellations and precautions

Answers to your questions

COVID-19 Update for RBC Insurance Life and Health

Message from our CEO Jean-Franccedilois Chalifoux

The credit insurance rider now available at UL Mutual

ldquoQuote of the monthrdquo

Update Access to Federal COVID-19 Subsidies for Financial Advisors

Federal Subsidy Access for Self-Employed Advisors

Canada Emergency Wage Subsidy (CEWS)

Who qualifies If you have paid employees you may qualify for this 75 wage subsidy You must have

withstood a minimum 15 revenue decline in March andor a 30 revenue decline in April

and May If you meet the revenue decline threshold in March you automatically qualify for

April May would have to be reassessed How does it work To demonstrate threshold requirements you must choose one of the following methodolo-

gy options Option 1 You can compare your revenue for the month you wish to receive the subsidy

in with your revenue for the same month last year and show a 30 decrease for April and

May or a 15 decrease for March Option 2 You can compare your gross revenue for the month you wish to receive the

subsidy in with your average of gross revenue from January and February 2020 Once an option is chosen you must stick to that option and not change your meth-

odology

Learn More

Learn More

Canada Emergency Business Account (CEBA)

Who qualifies The government has addressed concerns from many industry associations by lowering

the payroll threshold from $50000 to $20000 If you are incorporated and pay your-

selves at least $20000 yearly you qualify for this subsidy How does it work Provided by participating financial institutions the program will run for three months and

provides a $40000 interest-free loan for a period of just over 2 years $10000 of that is forgivable if paid in full by the end of 2022

Canada Emergency Commercial Rent Assistance Program (CECRA)

This program is in development and the provinces must be engaged given they are

tasked with rental issues This program will provide federal assistance to alleviate a

large portion of commercial rental costs A portion of rental costs will have to be paid by

businesses

Federal Subsidy Access for All Employees (Including Commission-Based Advisors)

Canadian Emergency Response Benefit (CERB)

Who qualifies This subsidy provides access to anyone that has earned a minimum of $5000 of in-

come in 2019 This includes those that have been paying themselves via dividends or

earn their income via commission How it works Through this program you could earn a minimum of $1000 a month on top of any busi-

ness revenue that you have been earning during the COVID-19 pandemic

Learn More

Learn More

Pacific Place Financial Services Annual Conference

Qualification Period January 1 2020mdashDecember 31 2020

Travel Period 2021

Qualification 75000 FYC

Be part of this annual PPFS conference on us

This event is not to be missed

There is lotrsquos of time left to submit cases from all carriers

Check with Mable or Mimi to see how close you are to attend and

contest rules

Compliance Department

Pacific Place Financial ServicesBridgeforce Pacific Place

Your Privacy Policy Ensure Safekeeping of Client Personal

Information ndash Best Practices amp Compliance Tips

When collecting information from clients and prospects you must be prepared to explain the purposes for which you are collecting this information Client consent to an advisorrsquos collection and use of personal information is generally included within the Insurer application signed by the client This provides authorization to the advisor for this single purpose and to this single In-surer Where the advisor will retain ANY of this information collected in order to build a client file or to assist the client with future requirements consent should be obtained from the client in writing at all times It is a good business practice to provide information to a client or prospect about your own privacy practices Sample wording is provided in HUBLINK that you can use on your business letterhead to assist you in preparing documentation This information can be giv-en to the client at an initial meeting Accountability

You must take appropriate measures in your practice to ensure that information yoursquove col-lected is used for the purposes identified and that it is not used for another purpose or dis-closed to a third party without the clientrsquos or prospectrsquos consent except as may otherwise be allowed by law

You should only disclose personal information about your clients to another person or com-pany if you have the verbal or written consent of your client or if you are otherwise allowed to do so by law You can recommend other professionals or advisors to your clients if they ask you or if you believe they may benefit from such services You should never provide any client names or other information to third parties that may use it to market their services to your clients unless you have the clients consent

You must take appropriate precautions to safeguard client information from third parties who may have access to your premises ie security cleaning services and suppliers

More information on PIPEDA can be found at the Federal Privacy Commissionerrsquos website

Continue on next page

Physical Operational Safeguards

When destroying paper materials containing client or prospect personal information always shred the documents either by using your own shredder or subscribing to a shredding ser-vice

Information stored on CDs and diskettes should be deleted Ensure that all sensitive personal information is accessed through appropriate user ID and

password secured in locked rooms cabinets andor desk drawers when not actively in use and that access is appropriately restricted to those requiring access for the performance of their duties

Safeguard client information whether in your personal office car or other location Personal information should be removed from the advisorrsquos place of business only when necessary or required to appropriately service clients

Computers and PDAs should be locked to prevent access during all absences (lunch meetings evenings weekends illnesses and vacations)

Laptops should be securely anchored or stored in a locked cabinet or drawer (the key should be stored in a safe place away from laptop)

Use screen savers or other means to cover personal information on computer screens when others are in your office or work area

Other Operational Safeguards

You and your associates and staff should take appropriate measures to authenticate the identity of the person asking for confidential information before itrsquos released

Attach a disclaimer to all e-mail and FAX communications containing client personal infor-mation Example as follows ldquoThe contents of this communication including any attachment(s) are confidential and may be privileged If you are not the intended recipient (or are not receiving this communication on behalf of the intended recipient) please notify the sender immediately and delete or destroy this communication without reading it and without mak-ing forwarding or retaining any copy or record of it or its contents Thank yourdquo

Fax machines photocopiers printers etc should be located in areas where access is reason-ably limited

Never discuss clients in public places such as elevators cafeterias or restaurants Take precautions to avoid being overheard when discussing client or employee personal in-

formation on cellular phones These are excellent recommendations which can be incorporated into your Privacy Policy and

Procedures

Advisor Insurance amp Financial Services KEY RESPONSIBILITIES

You will be actively working to develop and grow your client base and providing solutions including Insurance Employee Benefits Retirement Planning andor Investments

Planning building and execution of a business sales plan

You are a true client relationship advisor who looks for opportunities to refer and receive referrals

You will participate with all the companyrsquos marketing activities and contribute your ideas towards their effectiveness and contributing towards their positive results

Building and growing your centers of influences

Keeping up to date with industry and regulatory trends and changes

Working with all lines of Pacific Place Financial Services Bridgeforce Pacific Place business offerings

DESIRED SKILLS amp EXPERIENCE

Minimum 3 years experience in a similar role and ready to take your career to the next step experienced with Insurance andor Investment Sales an asset but not mandatory

Strong listening skills and willingness to learn

Insurance Licensed (LLQP) and CFP CSC CIM CPA CFA CLU as an asset or working towards such Designation Willingness to obtain LLQP license if not currently licensed

Strong communication skills oral and written

Professional motivated and able to work in a fast-paced dynamic environment Team centered driven and self motivated attitude Compensation commissions + marketing support + mentorship + coaching + networking avenues Take ad-vantage of this opportunity to work alongside some of the top minds in the industry and benefit from the structure support and resources necessary to push your success to the next level Please send a cover let-ter and your resume to talentpacificplacegroupcom with ldquoCareerrdquo in the subject line

We thank all applicants who apply but only those candidates selected for an interview will be contacted

If you know of anyone who maybe interested in a career in Financial Services please have them send in their resume for in interview talentpacificplacegroupcom

In the News at PPIS _________________________________

Keeping you informed

Welcome

At Pacific Place Insurance

Services we like to keep our

agents informed We hope

you find this update useful

Enjoy

April 7 Our update on COVID-19

(coronavirus)

British Columbia Driver Licence To help increase safety for both customers and employees ICBC has been working with the Ministries of Health and Citizens Services to develop on-line and phone-based service delivery extension options to reduce the need for BC residents to physically visit a driver li-censing office

BRITISH COLUMBIA DRIVER LICENCE (BCDL)

The following services are now available over the phone Please call us at 1-800-950-1498 or 250-978-8300 to

Renew an existing BCDL that is within 6 weeks of your card expiry date

Reinstate a BCDL that has been cancelled prohibited or suspended and is now eligible for a reinstatement

Issue a replacement BCDL

The driver licensing fee photo and signature (as appropriate) will not be collected at the time of your call

We will mail you a paper interim drivers licence that extends your drivers licence validity period for an additional 90 days A physical card will not be produced until you attend one of our driver licensing offices at which time the regular fees and signatory requirements will apply

These temporary procedures apply to driver licences that are expiring within six weeks or have not expired for more than three years

In the News at PPIS _________________________________

Keeping you informed

Welcome

At Pacific Place Insurance

Services we like to keep our

agents informed We hope

you find this update useful

Enjoy

Given that insurers rely on investments to supplement their underwriting in-come how big of a concern is the recent nosedive in stock markets

ldquoRight now from the standpoint of reduction in equity values the Canadian PampC segment as a whole can withstand thatrdquo Greg Williams senior director at AM Best Ratings Services said in a recent interview

It used to be that when interest rates were higher insurers could easily offset underwriting losses with investment income In general PampC insurersrsquo invest-ments are tied up in relatively safe investment options such as bonds Now however not only are interest rates at an all-time low but stock prices are also dropping

The SampPTSX Composite Index ndash at 17994 on Feb 20 ndash dropped 38 to 11222 on Mar 23 which was 12 days after the World Health Organization called COVID-19 a pandemic The same index opened Tuesday at 13916 so the SampPTSX Composite is still down nearly 23 from six weeks ago Mean-while the SampP 500 opened Tuesday at 2736 down about 20 from 3386 in late February

But stocks are only one type of egg in an insurance companyrsquos investment bas-ket Moreover AM Best suggests that some Canadian insurers could be more affected than others by declines in equity prices

ldquoThat is what we are looking atrdquo Williams told Canadian Underwriter ldquoAs rating analysts we are going through our portfolios identifying the companies that we think may not have as robust capitalization or may have an over-reliance on equity exposurerdquo

Oldwick NJ-based AM Best Company Inc which rates the financial health of individual insurers was asked by Canadian Underwriter to comment on the im-pact of the COVID-19 pandemic

Can Canadarsquos PampC industry withstand the 20 stock market drop

Fears over the COVID-19 pandemic and plummeting oil prices have caused mortgage rates to plummet to multi-year lows over the past couple of weeks

But now some lenders are actually starting to raise rates

Fixed rates on certain terms have been creeping back up while some of the big banks have been quietly cutting their dis-counts on prime rate (which affects floating rates)

Scotiabank for example raised its published 5-year closed variable rate 60 percentage points on Saturday from 345 to 405

A host of other lenders have also been slashing their discounts from prime by anywhere from 20 up to 75 basis points At one lender for example a new borrower could have obtained a high-ratio 5-year variable mortgage at Prime ndash 100 or 245 Today that same rate is now Prime ndash 025 or 320

So whatrsquos going on Fear has saturated the market to the extent that lenders are now concerned about liquidity and ris-ing defaults according to observers

ldquoI think if yoursquore a bank yoursquore scared of losses right nowrdquo Shawn Stillman founder of mortgageoutletca told CMT ldquoThe banks are in this to make money and if they donrsquot think that theyrsquore going to be able to make money because all of a sudden their default rate is going to go up then theyrsquore going to protect themselves by raising ratesrdquo

In addition to the potential for an increase in default rates Stillman says that with more people facing temporary layoffs due to the coronavirus more people will start drawing on their available credit

ldquoIf yoursquore a business and you have a line of credit yoursquore drawing on that line of credit If you have credit cards yoursquore maxing out those credit cards You are using your ability to borrow more money and it becomes a shock to the systemrdquo Stillman said Essentially the banks could face a growing run on available credit facilities which could challenge their ability to finance all of that credit

Thatrsquos one of the reasons why the Office of the Superintendent of Financial Institutions (OSFI) announced on Friday that it was lowering the capital requirements for banks which would free up an additional $300 billion of lending capacity

Despite the Bank of Canadarsquos emergency rate cut on Friday markets are still pricing in an additional 50-bps cut when the Bank meets next month That will bring Canadarsquos overnight lending rate down to 025

Knowing this banks are starting to increase the discounts from prime so that the economics of funding variable-rate mortgages continues to make sense

Why are mortgage

rates going up

How will COVID-19 affect the housing market

Economists and elected leaders agree that the COVID-19 pandemic will cause economic activity to slow which will likely impact the housing market

With that in mind the Bank of Canada recently lowered the overnight rate as a proactive measure to ease the negative impact of COVID-19 on the Canadian economy

Demand for homes last month saw significant year-over-year increases and preliminary reports from this month show a similar trend

In the US however about 16 per cent of Realtors nationwide reported re-duced buyer interest since the onset of COVID-19

Right now sales seem to be relatively unaffected by the virus but things are moving quite quickly and this trend might not continue

Home sales and prices What to expect

Home sales and prices will likely face declines in the spring and early summer with a recovery along with the economy in the second half of the year accord-ing to the latest projection from BC Real Estate Association (BCREA) Chief Economist Brendon Ogmundson

ldquoUnsurprisingly the results of our simulations show a steep decline in home sales in the second quarter of this year as economic activity becomes eerily quietrdquo said Ogmundson in the latest BCREA Market Intelligence Report

The provincial rental freeze evictions ban and what it means for you

The provincial government brought a new Rental Tenancy Order (RTO) into effect restricting rent increases and evictions during the COVID-19 pandemic 

Herersquos what you need to know about these changes Eviction moratorium Landlords can no longer give a tenant a notice to end the tenancy except in situations where people or the rental unit are at significant risk However if a landlord gave a tenant a notice to end the tenancy before March 30 then the notice remains in effect subject to the dispute resolution process and an order of possession can still be granted    If a seller and a tenant sign a Mutual Agreement to End a Tenancy and the tenant refuses to vacate the premises this will not be en-forceable until the emergency orders are lifted   This may be complicated in cases where a tenant is under mandatory quarantine self-isolation or is in a medical facility In those cases itrsquos probably best to seek legal advice 

Landlordrsquos right to enter rental unit A landlord can enter a rental unit for repairs or showings as long as the tenant consents Landlords must follow the standard procedure of requesting access at least 24 hours in advance noting the proposed date and time ndash and they must wait for the tenantrsquos consent Landlords can enter rental units without tenant consent if theres an emergency in relation to the COVID-19 pandemic and the entry is necessary to protect the health safety or welfare of the landlord the tenant or the other occupants 

Rent freeze Rent increases set to occur while this order is in effect including previously announced rent increases set to take effect from March 30 onwards canrsquot take effect until after the state of emergency has ended An exception for a rent increase would be if one or more occu-pants are added to a unit and the tenancy agreement specifies how the rent varies with the number of occupants 

Restricting access to common areas Landlords can reasonably restrict access to common areas to prevent the spread of COVID-19 

Resources The provincial government created an FAQ on these rental changes Click here to read it  LandlordBC also has an FAQ on the subject Click here to read it 

17 Steps to Sell your Home in the COVID era

1 You meet with the agent in-person while practicing physical distancing or via Zoom to discuss listing the proper ty on the MLSreg System Once terms have been agreed upon we and sign the forms via Docusign to

initiate the contract

2 The online marketing of your home has become more important than ever before We set up professional photos a high-quality Virtual Tour and a professional Floor Plan so that the online consumer has a great vis-ual understanding of your home You post your new listing on your website and the MLS to begin promoting

it according to your marketing plan

3 Potential buyers and other members become aware of the listing and the virtual open house clicking on a recorded open house introductory video They can also view the virtual tour

4 We also do a livestream video showing on social media to further showcase your home That will be saved

on all platforms (website Instagram Facebook) for people to reference

5 A buyer likes the place and contacts the sellerrsquos (or their own) REALTORreg with questions

6 The interested buyer drives to the property and does a walk-around If the walk-around takes place on public property no further arrangements need to be made other than to give sellers a heads-up people will be standing or walking about the area If the selleroccupant permits the buyers could take a walk around

the property itself

7 This step is negotiable If the property is owner occupied or the tenants are amicable a private showing with masks hand sanitizers gloves and practicing social distancing can be done If the owner or tenants

donrsquot feel comfortable with this we proceed to 8

8 Interested buyer contacts the sellerrsquos Realtor or their own Realtor asking to write an offer (If the buyer wants to deal with the sellerrsquos Realtor theyrsquoll be unrepresented per Councilrsquos requirements)

9 The offer is drafted and is emailed to the buyer for review Upon approval the offer is sent to the sellers

Realtor

10 Usually therersquos a back and forth between the parties via their Realtors all done through the phone and or any other non-face-to-face means

11 Seller and buyer agree on a deal with executed copies sent to the buyer and seller via their Realtors

12 The deal usually includes the following subjects Subject to inspection (buyerhome inspectorappraiser

etc) with recommendations for different time slots to ensure physical distancing

13 Realtors discuss health and safety protocols documenting the partiesrsquo informed consent in their files We have a brokerage form that goes through the list of protocols

14 The Realtors arrange with a mind to informed consent the inspections incorporating robust physical

distancing and health risk-management practices

15 Once the inspections done and approved subjects are removed using Docusign and sent to the parties

16 The lawyersnotaries arrange for the closing following the directives of the Law SocietyBar Association and LTSA edicts dealing with in-personvirtual meeting requirements (eg signing and checking ID protocols)

17 Possession takes place with remote key pick-up arranged in advance again with physical distancing

kept in mind

Page 5: May NEWSLETTER · libraries, zoos, aquariums, museums and more are available for you to explore and watch from your home. Here are 5 Canadian attractions you can virtually visit right

Administration Roles and Responsibilities mdash May 1 2020

Wayne Yu Corporate Manager 604-267-1833 EXT 231

Yim Yu Account Manager 604-267-1833 EXT 231

Mimi Sum Operations Co-ordinator 604-267-1833 EXT 232

Pacific Place-Financial Services IncBridgeforce Pacific Place (Financial Services Division) Tel 604-267-1833

Hendry Liu General Manager EXT 235

Jim Lew Director of Business Development Tel 604-558-7610 or EXT 235

James Qiu Sales Manager Tel 236-521-3799

Mable Wong New Business Manulife LifeInv HR PPG Compliance Tel 604-558-7611 or EXT 251

Mimi Sum Manulife Inv Group Tel 604-558-7611 or EXT 232

Angel Li Policy Service Travel Insurance New business Equitable Life Tel 236-521-3795

Manulife investments Mkt materials (Rmd) or 604-558-7614

Elia Chan Contracting New Business BMO IA IA Excellence Group Tel 604-558-7608

Software updates

Winnie Chan Marketing Materials (Bby) Tel 604-558-7614

Evelyn Ye Commissions Tel 604-558-7614

Vicky Zhang Office Administrator (Surrey) Tel778-945-9611

Tiffany Tang New businessInvestments Assumption Canada Life CPP DFS Tel 604-558-7609

Empire Life Humania Ivari RBC SSQ Sunlife The Edge

Software updates on dropbox

Vancouver Burnaby Surrey Richmond

Pacific Place-Insurance Services Inc (General Insurance Division) Tel 604-267-1833

Kate Zhang House New Quote amp Endorsements Claims EXT 228

Angus Yiu ICBC CSR Systems Administrator EXT 223

Hendry Liu Condo Quotes EXT 239

Tiffany Yu Renewal Reminder and payments EXT 226

Yuki Li ICBC CSR ICBC Batching EXT 237

Hendry Liu Commercial Insurance EXT 235

James Qiu Commercial Insurance EXT 235

Lan Chen ICBC CSR EXT 223

Pacific Place-Arc Realty Ltd (Real Estate Division) Tel 604-267-1833

Lo-Ming Lee Managing Director EXT 233

Richard Lui Managing Broker EXT 233

Teresa Chiang Real Estate Conveyancer EXT 241

Shan Shan Chang Office Administrator (Rmd) 236-521-3799

Pacific Evergreen Realty Ltd (Real Estate Division) Tel 604-267-1833

David Yang Managing Partner Tel 604-250-3696

Lo-Ming Lee Managing Director EXT 233

Richard Lui Managing Broker EXT 233

Julia He Real Estate Conveyancer EXT 224

Yiyi An AdministratorReal Estate Conveyancer EXT 241

Sherry Yu Marketing Graphic Designer (PER) Tel 236-521-3799

Shan Shan Chang Office Administrator (Rmd) Tel 236-521-3799

Pacific Place Property Management Ltd (Property Management Division) Tel 236-521-3790

Jimmy Ng Managing Broker 778-788-0013

Khai Ho Property ManagerService Manager 778-953-6396

Sela Li Business Support Executive 236-521-3790

Lidiya Wang Office Administrator 236-521-3790

Julia Lian Office Administrator (part time) 236-521-3790

Pacific Place Property Management Ltd

Insurance Software - Current Versions

Company Software Name Version Release Date Download

Assumption Life LIA 104 Mar 2019 Download

BMO Insurance The Wave 420 Feb 2020 Download

Canada Life Concourse 42 Feb 2020 Download

Canada Protection Plan eAccess 55 Feb 2020 Website

Desjardins Insurance Online Illustrator 78 NA Website

The Edge Online Illustration NA NA Website

Empire Life Envision Plus 117 Feb 2020 Download

Equitable Life Sales Illustration 2020-1 Mar 2020 Download

Foresters Financial Sky 20178 Feb 2020 Download

Humania Assurance Illustration 20191 July 2019 Download

IA Financial Interface 89 Feb 2020 Download

IA Excellence Assure amp Go NA NA Website

Ivari Lifeview 1292 Feb 2020 Download

La Capital Illustration System 9110 July 2019 Download

Manulife Financial Diamond View 1607 April 2020 Download

RBC Insurance Illustrations 110 62B46 Jan 2020 Download

SSQ Illustration Software 90 Dec 2019 Download

Sun Life EOS 72 Apr 2020 Download

Illustrations 55 Jan 2020 Download

Online Illustrator NA NA Website

UV Insurance Illustration Software 21002 Feb 2020 Download

COVID-19 Response measures (March 18)

Working With You Through Uncertain Times

Update COVID 19 and the impact on Equitable Lifersquos

events and operations

COVID-19 BMO Insurance - Update

Important Message COVID-19 Updates

See the benefits for advisors

Personal Health amp Dental Plans

COVID-19 update

In times of uncertainty well make sure you

can support your clients

Wersquore open for business COVID-19 update

iA Financial Group | Important message

regarding COVID-19

Supporting you and your business during Covid-19

La Capitale We are there present and available

Keep your business moving during COVID-19

COVID-19 processes cancellations and precautions

Answers to your questions

COVID-19 Update for RBC Insurance Life and Health

Message from our CEO Jean-Franccedilois Chalifoux

The credit insurance rider now available at UL Mutual

ldquoQuote of the monthrdquo

Update Access to Federal COVID-19 Subsidies for Financial Advisors

Federal Subsidy Access for Self-Employed Advisors

Canada Emergency Wage Subsidy (CEWS)

Who qualifies If you have paid employees you may qualify for this 75 wage subsidy You must have

withstood a minimum 15 revenue decline in March andor a 30 revenue decline in April

and May If you meet the revenue decline threshold in March you automatically qualify for

April May would have to be reassessed How does it work To demonstrate threshold requirements you must choose one of the following methodolo-

gy options Option 1 You can compare your revenue for the month you wish to receive the subsidy

in with your revenue for the same month last year and show a 30 decrease for April and

May or a 15 decrease for March Option 2 You can compare your gross revenue for the month you wish to receive the

subsidy in with your average of gross revenue from January and February 2020 Once an option is chosen you must stick to that option and not change your meth-

odology

Learn More

Learn More

Canada Emergency Business Account (CEBA)

Who qualifies The government has addressed concerns from many industry associations by lowering

the payroll threshold from $50000 to $20000 If you are incorporated and pay your-

selves at least $20000 yearly you qualify for this subsidy How does it work Provided by participating financial institutions the program will run for three months and

provides a $40000 interest-free loan for a period of just over 2 years $10000 of that is forgivable if paid in full by the end of 2022

Canada Emergency Commercial Rent Assistance Program (CECRA)

This program is in development and the provinces must be engaged given they are

tasked with rental issues This program will provide federal assistance to alleviate a

large portion of commercial rental costs A portion of rental costs will have to be paid by

businesses

Federal Subsidy Access for All Employees (Including Commission-Based Advisors)

Canadian Emergency Response Benefit (CERB)

Who qualifies This subsidy provides access to anyone that has earned a minimum of $5000 of in-

come in 2019 This includes those that have been paying themselves via dividends or

earn their income via commission How it works Through this program you could earn a minimum of $1000 a month on top of any busi-

ness revenue that you have been earning during the COVID-19 pandemic

Learn More

Learn More

Pacific Place Financial Services Annual Conference

Qualification Period January 1 2020mdashDecember 31 2020

Travel Period 2021

Qualification 75000 FYC

Be part of this annual PPFS conference on us

This event is not to be missed

There is lotrsquos of time left to submit cases from all carriers

Check with Mable or Mimi to see how close you are to attend and

contest rules

Compliance Department

Pacific Place Financial ServicesBridgeforce Pacific Place

Your Privacy Policy Ensure Safekeeping of Client Personal

Information ndash Best Practices amp Compliance Tips

When collecting information from clients and prospects you must be prepared to explain the purposes for which you are collecting this information Client consent to an advisorrsquos collection and use of personal information is generally included within the Insurer application signed by the client This provides authorization to the advisor for this single purpose and to this single In-surer Where the advisor will retain ANY of this information collected in order to build a client file or to assist the client with future requirements consent should be obtained from the client in writing at all times It is a good business practice to provide information to a client or prospect about your own privacy practices Sample wording is provided in HUBLINK that you can use on your business letterhead to assist you in preparing documentation This information can be giv-en to the client at an initial meeting Accountability

You must take appropriate measures in your practice to ensure that information yoursquove col-lected is used for the purposes identified and that it is not used for another purpose or dis-closed to a third party without the clientrsquos or prospectrsquos consent except as may otherwise be allowed by law

You should only disclose personal information about your clients to another person or com-pany if you have the verbal or written consent of your client or if you are otherwise allowed to do so by law You can recommend other professionals or advisors to your clients if they ask you or if you believe they may benefit from such services You should never provide any client names or other information to third parties that may use it to market their services to your clients unless you have the clients consent

You must take appropriate precautions to safeguard client information from third parties who may have access to your premises ie security cleaning services and suppliers

More information on PIPEDA can be found at the Federal Privacy Commissionerrsquos website

Continue on next page

Physical Operational Safeguards

When destroying paper materials containing client or prospect personal information always shred the documents either by using your own shredder or subscribing to a shredding ser-vice

Information stored on CDs and diskettes should be deleted Ensure that all sensitive personal information is accessed through appropriate user ID and

password secured in locked rooms cabinets andor desk drawers when not actively in use and that access is appropriately restricted to those requiring access for the performance of their duties

Safeguard client information whether in your personal office car or other location Personal information should be removed from the advisorrsquos place of business only when necessary or required to appropriately service clients

Computers and PDAs should be locked to prevent access during all absences (lunch meetings evenings weekends illnesses and vacations)

Laptops should be securely anchored or stored in a locked cabinet or drawer (the key should be stored in a safe place away from laptop)

Use screen savers or other means to cover personal information on computer screens when others are in your office or work area

Other Operational Safeguards

You and your associates and staff should take appropriate measures to authenticate the identity of the person asking for confidential information before itrsquos released

Attach a disclaimer to all e-mail and FAX communications containing client personal infor-mation Example as follows ldquoThe contents of this communication including any attachment(s) are confidential and may be privileged If you are not the intended recipient (or are not receiving this communication on behalf of the intended recipient) please notify the sender immediately and delete or destroy this communication without reading it and without mak-ing forwarding or retaining any copy or record of it or its contents Thank yourdquo

Fax machines photocopiers printers etc should be located in areas where access is reason-ably limited

Never discuss clients in public places such as elevators cafeterias or restaurants Take precautions to avoid being overheard when discussing client or employee personal in-

formation on cellular phones These are excellent recommendations which can be incorporated into your Privacy Policy and

Procedures

Advisor Insurance amp Financial Services KEY RESPONSIBILITIES

You will be actively working to develop and grow your client base and providing solutions including Insurance Employee Benefits Retirement Planning andor Investments

Planning building and execution of a business sales plan

You are a true client relationship advisor who looks for opportunities to refer and receive referrals

You will participate with all the companyrsquos marketing activities and contribute your ideas towards their effectiveness and contributing towards their positive results

Building and growing your centers of influences

Keeping up to date with industry and regulatory trends and changes

Working with all lines of Pacific Place Financial Services Bridgeforce Pacific Place business offerings

DESIRED SKILLS amp EXPERIENCE

Minimum 3 years experience in a similar role and ready to take your career to the next step experienced with Insurance andor Investment Sales an asset but not mandatory

Strong listening skills and willingness to learn

Insurance Licensed (LLQP) and CFP CSC CIM CPA CFA CLU as an asset or working towards such Designation Willingness to obtain LLQP license if not currently licensed

Strong communication skills oral and written

Professional motivated and able to work in a fast-paced dynamic environment Team centered driven and self motivated attitude Compensation commissions + marketing support + mentorship + coaching + networking avenues Take ad-vantage of this opportunity to work alongside some of the top minds in the industry and benefit from the structure support and resources necessary to push your success to the next level Please send a cover let-ter and your resume to talentpacificplacegroupcom with ldquoCareerrdquo in the subject line

We thank all applicants who apply but only those candidates selected for an interview will be contacted

If you know of anyone who maybe interested in a career in Financial Services please have them send in their resume for in interview talentpacificplacegroupcom

In the News at PPIS _________________________________

Keeping you informed

Welcome

At Pacific Place Insurance

Services we like to keep our

agents informed We hope

you find this update useful

Enjoy

April 7 Our update on COVID-19

(coronavirus)

British Columbia Driver Licence To help increase safety for both customers and employees ICBC has been working with the Ministries of Health and Citizens Services to develop on-line and phone-based service delivery extension options to reduce the need for BC residents to physically visit a driver li-censing office

BRITISH COLUMBIA DRIVER LICENCE (BCDL)

The following services are now available over the phone Please call us at 1-800-950-1498 or 250-978-8300 to

Renew an existing BCDL that is within 6 weeks of your card expiry date

Reinstate a BCDL that has been cancelled prohibited or suspended and is now eligible for a reinstatement

Issue a replacement BCDL

The driver licensing fee photo and signature (as appropriate) will not be collected at the time of your call

We will mail you a paper interim drivers licence that extends your drivers licence validity period for an additional 90 days A physical card will not be produced until you attend one of our driver licensing offices at which time the regular fees and signatory requirements will apply

These temporary procedures apply to driver licences that are expiring within six weeks or have not expired for more than three years

In the News at PPIS _________________________________

Keeping you informed

Welcome

At Pacific Place Insurance

Services we like to keep our

agents informed We hope

you find this update useful

Enjoy

Given that insurers rely on investments to supplement their underwriting in-come how big of a concern is the recent nosedive in stock markets

ldquoRight now from the standpoint of reduction in equity values the Canadian PampC segment as a whole can withstand thatrdquo Greg Williams senior director at AM Best Ratings Services said in a recent interview

It used to be that when interest rates were higher insurers could easily offset underwriting losses with investment income In general PampC insurersrsquo invest-ments are tied up in relatively safe investment options such as bonds Now however not only are interest rates at an all-time low but stock prices are also dropping

The SampPTSX Composite Index ndash at 17994 on Feb 20 ndash dropped 38 to 11222 on Mar 23 which was 12 days after the World Health Organization called COVID-19 a pandemic The same index opened Tuesday at 13916 so the SampPTSX Composite is still down nearly 23 from six weeks ago Mean-while the SampP 500 opened Tuesday at 2736 down about 20 from 3386 in late February

But stocks are only one type of egg in an insurance companyrsquos investment bas-ket Moreover AM Best suggests that some Canadian insurers could be more affected than others by declines in equity prices

ldquoThat is what we are looking atrdquo Williams told Canadian Underwriter ldquoAs rating analysts we are going through our portfolios identifying the companies that we think may not have as robust capitalization or may have an over-reliance on equity exposurerdquo

Oldwick NJ-based AM Best Company Inc which rates the financial health of individual insurers was asked by Canadian Underwriter to comment on the im-pact of the COVID-19 pandemic

Can Canadarsquos PampC industry withstand the 20 stock market drop

Fears over the COVID-19 pandemic and plummeting oil prices have caused mortgage rates to plummet to multi-year lows over the past couple of weeks

But now some lenders are actually starting to raise rates

Fixed rates on certain terms have been creeping back up while some of the big banks have been quietly cutting their dis-counts on prime rate (which affects floating rates)

Scotiabank for example raised its published 5-year closed variable rate 60 percentage points on Saturday from 345 to 405

A host of other lenders have also been slashing their discounts from prime by anywhere from 20 up to 75 basis points At one lender for example a new borrower could have obtained a high-ratio 5-year variable mortgage at Prime ndash 100 or 245 Today that same rate is now Prime ndash 025 or 320

So whatrsquos going on Fear has saturated the market to the extent that lenders are now concerned about liquidity and ris-ing defaults according to observers

ldquoI think if yoursquore a bank yoursquore scared of losses right nowrdquo Shawn Stillman founder of mortgageoutletca told CMT ldquoThe banks are in this to make money and if they donrsquot think that theyrsquore going to be able to make money because all of a sudden their default rate is going to go up then theyrsquore going to protect themselves by raising ratesrdquo

In addition to the potential for an increase in default rates Stillman says that with more people facing temporary layoffs due to the coronavirus more people will start drawing on their available credit

ldquoIf yoursquore a business and you have a line of credit yoursquore drawing on that line of credit If you have credit cards yoursquore maxing out those credit cards You are using your ability to borrow more money and it becomes a shock to the systemrdquo Stillman said Essentially the banks could face a growing run on available credit facilities which could challenge their ability to finance all of that credit

Thatrsquos one of the reasons why the Office of the Superintendent of Financial Institutions (OSFI) announced on Friday that it was lowering the capital requirements for banks which would free up an additional $300 billion of lending capacity

Despite the Bank of Canadarsquos emergency rate cut on Friday markets are still pricing in an additional 50-bps cut when the Bank meets next month That will bring Canadarsquos overnight lending rate down to 025

Knowing this banks are starting to increase the discounts from prime so that the economics of funding variable-rate mortgages continues to make sense

Why are mortgage

rates going up

How will COVID-19 affect the housing market

Economists and elected leaders agree that the COVID-19 pandemic will cause economic activity to slow which will likely impact the housing market

With that in mind the Bank of Canada recently lowered the overnight rate as a proactive measure to ease the negative impact of COVID-19 on the Canadian economy

Demand for homes last month saw significant year-over-year increases and preliminary reports from this month show a similar trend

In the US however about 16 per cent of Realtors nationwide reported re-duced buyer interest since the onset of COVID-19

Right now sales seem to be relatively unaffected by the virus but things are moving quite quickly and this trend might not continue

Home sales and prices What to expect

Home sales and prices will likely face declines in the spring and early summer with a recovery along with the economy in the second half of the year accord-ing to the latest projection from BC Real Estate Association (BCREA) Chief Economist Brendon Ogmundson

ldquoUnsurprisingly the results of our simulations show a steep decline in home sales in the second quarter of this year as economic activity becomes eerily quietrdquo said Ogmundson in the latest BCREA Market Intelligence Report

The provincial rental freeze evictions ban and what it means for you

The provincial government brought a new Rental Tenancy Order (RTO) into effect restricting rent increases and evictions during the COVID-19 pandemic 

Herersquos what you need to know about these changes Eviction moratorium Landlords can no longer give a tenant a notice to end the tenancy except in situations where people or the rental unit are at significant risk However if a landlord gave a tenant a notice to end the tenancy before March 30 then the notice remains in effect subject to the dispute resolution process and an order of possession can still be granted    If a seller and a tenant sign a Mutual Agreement to End a Tenancy and the tenant refuses to vacate the premises this will not be en-forceable until the emergency orders are lifted   This may be complicated in cases where a tenant is under mandatory quarantine self-isolation or is in a medical facility In those cases itrsquos probably best to seek legal advice 

Landlordrsquos right to enter rental unit A landlord can enter a rental unit for repairs or showings as long as the tenant consents Landlords must follow the standard procedure of requesting access at least 24 hours in advance noting the proposed date and time ndash and they must wait for the tenantrsquos consent Landlords can enter rental units without tenant consent if theres an emergency in relation to the COVID-19 pandemic and the entry is necessary to protect the health safety or welfare of the landlord the tenant or the other occupants 

Rent freeze Rent increases set to occur while this order is in effect including previously announced rent increases set to take effect from March 30 onwards canrsquot take effect until after the state of emergency has ended An exception for a rent increase would be if one or more occu-pants are added to a unit and the tenancy agreement specifies how the rent varies with the number of occupants 

Restricting access to common areas Landlords can reasonably restrict access to common areas to prevent the spread of COVID-19 

Resources The provincial government created an FAQ on these rental changes Click here to read it  LandlordBC also has an FAQ on the subject Click here to read it 

17 Steps to Sell your Home in the COVID era

1 You meet with the agent in-person while practicing physical distancing or via Zoom to discuss listing the proper ty on the MLSreg System Once terms have been agreed upon we and sign the forms via Docusign to

initiate the contract

2 The online marketing of your home has become more important than ever before We set up professional photos a high-quality Virtual Tour and a professional Floor Plan so that the online consumer has a great vis-ual understanding of your home You post your new listing on your website and the MLS to begin promoting

it according to your marketing plan

3 Potential buyers and other members become aware of the listing and the virtual open house clicking on a recorded open house introductory video They can also view the virtual tour

4 We also do a livestream video showing on social media to further showcase your home That will be saved

on all platforms (website Instagram Facebook) for people to reference

5 A buyer likes the place and contacts the sellerrsquos (or their own) REALTORreg with questions

6 The interested buyer drives to the property and does a walk-around If the walk-around takes place on public property no further arrangements need to be made other than to give sellers a heads-up people will be standing or walking about the area If the selleroccupant permits the buyers could take a walk around

the property itself

7 This step is negotiable If the property is owner occupied or the tenants are amicable a private showing with masks hand sanitizers gloves and practicing social distancing can be done If the owner or tenants

donrsquot feel comfortable with this we proceed to 8

8 Interested buyer contacts the sellerrsquos Realtor or their own Realtor asking to write an offer (If the buyer wants to deal with the sellerrsquos Realtor theyrsquoll be unrepresented per Councilrsquos requirements)

9 The offer is drafted and is emailed to the buyer for review Upon approval the offer is sent to the sellers

Realtor

10 Usually therersquos a back and forth between the parties via their Realtors all done through the phone and or any other non-face-to-face means

11 Seller and buyer agree on a deal with executed copies sent to the buyer and seller via their Realtors

12 The deal usually includes the following subjects Subject to inspection (buyerhome inspectorappraiser

etc) with recommendations for different time slots to ensure physical distancing

13 Realtors discuss health and safety protocols documenting the partiesrsquo informed consent in their files We have a brokerage form that goes through the list of protocols

14 The Realtors arrange with a mind to informed consent the inspections incorporating robust physical

distancing and health risk-management practices

15 Once the inspections done and approved subjects are removed using Docusign and sent to the parties

16 The lawyersnotaries arrange for the closing following the directives of the Law SocietyBar Association and LTSA edicts dealing with in-personvirtual meeting requirements (eg signing and checking ID protocols)

17 Possession takes place with remote key pick-up arranged in advance again with physical distancing

kept in mind

Page 6: May NEWSLETTER · libraries, zoos, aquariums, museums and more are available for you to explore and watch from your home. Here are 5 Canadian attractions you can virtually visit right

Pacific Place-Insurance Services Inc (General Insurance Division) Tel 604-267-1833

Kate Zhang House New Quote amp Endorsements Claims EXT 228

Angus Yiu ICBC CSR Systems Administrator EXT 223

Hendry Liu Condo Quotes EXT 239

Tiffany Yu Renewal Reminder and payments EXT 226

Yuki Li ICBC CSR ICBC Batching EXT 237

Hendry Liu Commercial Insurance EXT 235

James Qiu Commercial Insurance EXT 235

Lan Chen ICBC CSR EXT 223

Pacific Place-Arc Realty Ltd (Real Estate Division) Tel 604-267-1833

Lo-Ming Lee Managing Director EXT 233

Richard Lui Managing Broker EXT 233

Teresa Chiang Real Estate Conveyancer EXT 241

Shan Shan Chang Office Administrator (Rmd) 236-521-3799

Pacific Evergreen Realty Ltd (Real Estate Division) Tel 604-267-1833

David Yang Managing Partner Tel 604-250-3696

Lo-Ming Lee Managing Director EXT 233

Richard Lui Managing Broker EXT 233

Julia He Real Estate Conveyancer EXT 224

Yiyi An AdministratorReal Estate Conveyancer EXT 241

Sherry Yu Marketing Graphic Designer (PER) Tel 236-521-3799

Shan Shan Chang Office Administrator (Rmd) Tel 236-521-3799

Pacific Place Property Management Ltd (Property Management Division) Tel 236-521-3790

Jimmy Ng Managing Broker 778-788-0013

Khai Ho Property ManagerService Manager 778-953-6396

Sela Li Business Support Executive 236-521-3790

Lidiya Wang Office Administrator 236-521-3790

Julia Lian Office Administrator (part time) 236-521-3790

Pacific Place Property Management Ltd

Insurance Software - Current Versions

Company Software Name Version Release Date Download

Assumption Life LIA 104 Mar 2019 Download

BMO Insurance The Wave 420 Feb 2020 Download

Canada Life Concourse 42 Feb 2020 Download

Canada Protection Plan eAccess 55 Feb 2020 Website

Desjardins Insurance Online Illustrator 78 NA Website

The Edge Online Illustration NA NA Website

Empire Life Envision Plus 117 Feb 2020 Download

Equitable Life Sales Illustration 2020-1 Mar 2020 Download

Foresters Financial Sky 20178 Feb 2020 Download

Humania Assurance Illustration 20191 July 2019 Download

IA Financial Interface 89 Feb 2020 Download

IA Excellence Assure amp Go NA NA Website

Ivari Lifeview 1292 Feb 2020 Download

La Capital Illustration System 9110 July 2019 Download

Manulife Financial Diamond View 1607 April 2020 Download

RBC Insurance Illustrations 110 62B46 Jan 2020 Download

SSQ Illustration Software 90 Dec 2019 Download

Sun Life EOS 72 Apr 2020 Download

Illustrations 55 Jan 2020 Download

Online Illustrator NA NA Website

UV Insurance Illustration Software 21002 Feb 2020 Download

COVID-19 Response measures (March 18)

Working With You Through Uncertain Times

Update COVID 19 and the impact on Equitable Lifersquos

events and operations

COVID-19 BMO Insurance - Update

Important Message COVID-19 Updates

See the benefits for advisors

Personal Health amp Dental Plans

COVID-19 update

In times of uncertainty well make sure you

can support your clients

Wersquore open for business COVID-19 update

iA Financial Group | Important message

regarding COVID-19

Supporting you and your business during Covid-19

La Capitale We are there present and available

Keep your business moving during COVID-19

COVID-19 processes cancellations and precautions

Answers to your questions

COVID-19 Update for RBC Insurance Life and Health

Message from our CEO Jean-Franccedilois Chalifoux

The credit insurance rider now available at UL Mutual

ldquoQuote of the monthrdquo

Update Access to Federal COVID-19 Subsidies for Financial Advisors

Federal Subsidy Access for Self-Employed Advisors

Canada Emergency Wage Subsidy (CEWS)

Who qualifies If you have paid employees you may qualify for this 75 wage subsidy You must have

withstood a minimum 15 revenue decline in March andor a 30 revenue decline in April

and May If you meet the revenue decline threshold in March you automatically qualify for

April May would have to be reassessed How does it work To demonstrate threshold requirements you must choose one of the following methodolo-

gy options Option 1 You can compare your revenue for the month you wish to receive the subsidy

in with your revenue for the same month last year and show a 30 decrease for April and

May or a 15 decrease for March Option 2 You can compare your gross revenue for the month you wish to receive the

subsidy in with your average of gross revenue from January and February 2020 Once an option is chosen you must stick to that option and not change your meth-

odology

Learn More

Learn More

Canada Emergency Business Account (CEBA)

Who qualifies The government has addressed concerns from many industry associations by lowering

the payroll threshold from $50000 to $20000 If you are incorporated and pay your-

selves at least $20000 yearly you qualify for this subsidy How does it work Provided by participating financial institutions the program will run for three months and

provides a $40000 interest-free loan for a period of just over 2 years $10000 of that is forgivable if paid in full by the end of 2022

Canada Emergency Commercial Rent Assistance Program (CECRA)

This program is in development and the provinces must be engaged given they are

tasked with rental issues This program will provide federal assistance to alleviate a

large portion of commercial rental costs A portion of rental costs will have to be paid by

businesses

Federal Subsidy Access for All Employees (Including Commission-Based Advisors)

Canadian Emergency Response Benefit (CERB)

Who qualifies This subsidy provides access to anyone that has earned a minimum of $5000 of in-

come in 2019 This includes those that have been paying themselves via dividends or

earn their income via commission How it works Through this program you could earn a minimum of $1000 a month on top of any busi-

ness revenue that you have been earning during the COVID-19 pandemic

Learn More

Learn More

Pacific Place Financial Services Annual Conference

Qualification Period January 1 2020mdashDecember 31 2020

Travel Period 2021

Qualification 75000 FYC

Be part of this annual PPFS conference on us

This event is not to be missed

There is lotrsquos of time left to submit cases from all carriers

Check with Mable or Mimi to see how close you are to attend and

contest rules

Compliance Department

Pacific Place Financial ServicesBridgeforce Pacific Place

Your Privacy Policy Ensure Safekeeping of Client Personal

Information ndash Best Practices amp Compliance Tips

When collecting information from clients and prospects you must be prepared to explain the purposes for which you are collecting this information Client consent to an advisorrsquos collection and use of personal information is generally included within the Insurer application signed by the client This provides authorization to the advisor for this single purpose and to this single In-surer Where the advisor will retain ANY of this information collected in order to build a client file or to assist the client with future requirements consent should be obtained from the client in writing at all times It is a good business practice to provide information to a client or prospect about your own privacy practices Sample wording is provided in HUBLINK that you can use on your business letterhead to assist you in preparing documentation This information can be giv-en to the client at an initial meeting Accountability

You must take appropriate measures in your practice to ensure that information yoursquove col-lected is used for the purposes identified and that it is not used for another purpose or dis-closed to a third party without the clientrsquos or prospectrsquos consent except as may otherwise be allowed by law

You should only disclose personal information about your clients to another person or com-pany if you have the verbal or written consent of your client or if you are otherwise allowed to do so by law You can recommend other professionals or advisors to your clients if they ask you or if you believe they may benefit from such services You should never provide any client names or other information to third parties that may use it to market their services to your clients unless you have the clients consent

You must take appropriate precautions to safeguard client information from third parties who may have access to your premises ie security cleaning services and suppliers

More information on PIPEDA can be found at the Federal Privacy Commissionerrsquos website

Continue on next page

Physical Operational Safeguards

When destroying paper materials containing client or prospect personal information always shred the documents either by using your own shredder or subscribing to a shredding ser-vice

Information stored on CDs and diskettes should be deleted Ensure that all sensitive personal information is accessed through appropriate user ID and

password secured in locked rooms cabinets andor desk drawers when not actively in use and that access is appropriately restricted to those requiring access for the performance of their duties

Safeguard client information whether in your personal office car or other location Personal information should be removed from the advisorrsquos place of business only when necessary or required to appropriately service clients

Computers and PDAs should be locked to prevent access during all absences (lunch meetings evenings weekends illnesses and vacations)

Laptops should be securely anchored or stored in a locked cabinet or drawer (the key should be stored in a safe place away from laptop)

Use screen savers or other means to cover personal information on computer screens when others are in your office or work area

Other Operational Safeguards

You and your associates and staff should take appropriate measures to authenticate the identity of the person asking for confidential information before itrsquos released

Attach a disclaimer to all e-mail and FAX communications containing client personal infor-mation Example as follows ldquoThe contents of this communication including any attachment(s) are confidential and may be privileged If you are not the intended recipient (or are not receiving this communication on behalf of the intended recipient) please notify the sender immediately and delete or destroy this communication without reading it and without mak-ing forwarding or retaining any copy or record of it or its contents Thank yourdquo

Fax machines photocopiers printers etc should be located in areas where access is reason-ably limited

Never discuss clients in public places such as elevators cafeterias or restaurants Take precautions to avoid being overheard when discussing client or employee personal in-

formation on cellular phones These are excellent recommendations which can be incorporated into your Privacy Policy and

Procedures

Advisor Insurance amp Financial Services KEY RESPONSIBILITIES

You will be actively working to develop and grow your client base and providing solutions including Insurance Employee Benefits Retirement Planning andor Investments

Planning building and execution of a business sales plan

You are a true client relationship advisor who looks for opportunities to refer and receive referrals

You will participate with all the companyrsquos marketing activities and contribute your ideas towards their effectiveness and contributing towards their positive results

Building and growing your centers of influences

Keeping up to date with industry and regulatory trends and changes

Working with all lines of Pacific Place Financial Services Bridgeforce Pacific Place business offerings

DESIRED SKILLS amp EXPERIENCE

Minimum 3 years experience in a similar role and ready to take your career to the next step experienced with Insurance andor Investment Sales an asset but not mandatory

Strong listening skills and willingness to learn

Insurance Licensed (LLQP) and CFP CSC CIM CPA CFA CLU as an asset or working towards such Designation Willingness to obtain LLQP license if not currently licensed

Strong communication skills oral and written

Professional motivated and able to work in a fast-paced dynamic environment Team centered driven and self motivated attitude Compensation commissions + marketing support + mentorship + coaching + networking avenues Take ad-vantage of this opportunity to work alongside some of the top minds in the industry and benefit from the structure support and resources necessary to push your success to the next level Please send a cover let-ter and your resume to talentpacificplacegroupcom with ldquoCareerrdquo in the subject line

We thank all applicants who apply but only those candidates selected for an interview will be contacted

If you know of anyone who maybe interested in a career in Financial Services please have them send in their resume for in interview talentpacificplacegroupcom

In the News at PPIS _________________________________

Keeping you informed

Welcome

At Pacific Place Insurance

Services we like to keep our

agents informed We hope

you find this update useful

Enjoy

April 7 Our update on COVID-19

(coronavirus)

British Columbia Driver Licence To help increase safety for both customers and employees ICBC has been working with the Ministries of Health and Citizens Services to develop on-line and phone-based service delivery extension options to reduce the need for BC residents to physically visit a driver li-censing office

BRITISH COLUMBIA DRIVER LICENCE (BCDL)

The following services are now available over the phone Please call us at 1-800-950-1498 or 250-978-8300 to

Renew an existing BCDL that is within 6 weeks of your card expiry date

Reinstate a BCDL that has been cancelled prohibited or suspended and is now eligible for a reinstatement

Issue a replacement BCDL

The driver licensing fee photo and signature (as appropriate) will not be collected at the time of your call

We will mail you a paper interim drivers licence that extends your drivers licence validity period for an additional 90 days A physical card will not be produced until you attend one of our driver licensing offices at which time the regular fees and signatory requirements will apply

These temporary procedures apply to driver licences that are expiring within six weeks or have not expired for more than three years

In the News at PPIS _________________________________

Keeping you informed

Welcome

At Pacific Place Insurance

Services we like to keep our

agents informed We hope

you find this update useful

Enjoy

Given that insurers rely on investments to supplement their underwriting in-come how big of a concern is the recent nosedive in stock markets

ldquoRight now from the standpoint of reduction in equity values the Canadian PampC segment as a whole can withstand thatrdquo Greg Williams senior director at AM Best Ratings Services said in a recent interview

It used to be that when interest rates were higher insurers could easily offset underwriting losses with investment income In general PampC insurersrsquo invest-ments are tied up in relatively safe investment options such as bonds Now however not only are interest rates at an all-time low but stock prices are also dropping

The SampPTSX Composite Index ndash at 17994 on Feb 20 ndash dropped 38 to 11222 on Mar 23 which was 12 days after the World Health Organization called COVID-19 a pandemic The same index opened Tuesday at 13916 so the SampPTSX Composite is still down nearly 23 from six weeks ago Mean-while the SampP 500 opened Tuesday at 2736 down about 20 from 3386 in late February

But stocks are only one type of egg in an insurance companyrsquos investment bas-ket Moreover AM Best suggests that some Canadian insurers could be more affected than others by declines in equity prices

ldquoThat is what we are looking atrdquo Williams told Canadian Underwriter ldquoAs rating analysts we are going through our portfolios identifying the companies that we think may not have as robust capitalization or may have an over-reliance on equity exposurerdquo

Oldwick NJ-based AM Best Company Inc which rates the financial health of individual insurers was asked by Canadian Underwriter to comment on the im-pact of the COVID-19 pandemic

Can Canadarsquos PampC industry withstand the 20 stock market drop

Fears over the COVID-19 pandemic and plummeting oil prices have caused mortgage rates to plummet to multi-year lows over the past couple of weeks

But now some lenders are actually starting to raise rates

Fixed rates on certain terms have been creeping back up while some of the big banks have been quietly cutting their dis-counts on prime rate (which affects floating rates)

Scotiabank for example raised its published 5-year closed variable rate 60 percentage points on Saturday from 345 to 405

A host of other lenders have also been slashing their discounts from prime by anywhere from 20 up to 75 basis points At one lender for example a new borrower could have obtained a high-ratio 5-year variable mortgage at Prime ndash 100 or 245 Today that same rate is now Prime ndash 025 or 320

So whatrsquos going on Fear has saturated the market to the extent that lenders are now concerned about liquidity and ris-ing defaults according to observers

ldquoI think if yoursquore a bank yoursquore scared of losses right nowrdquo Shawn Stillman founder of mortgageoutletca told CMT ldquoThe banks are in this to make money and if they donrsquot think that theyrsquore going to be able to make money because all of a sudden their default rate is going to go up then theyrsquore going to protect themselves by raising ratesrdquo

In addition to the potential for an increase in default rates Stillman says that with more people facing temporary layoffs due to the coronavirus more people will start drawing on their available credit

ldquoIf yoursquore a business and you have a line of credit yoursquore drawing on that line of credit If you have credit cards yoursquore maxing out those credit cards You are using your ability to borrow more money and it becomes a shock to the systemrdquo Stillman said Essentially the banks could face a growing run on available credit facilities which could challenge their ability to finance all of that credit

Thatrsquos one of the reasons why the Office of the Superintendent of Financial Institutions (OSFI) announced on Friday that it was lowering the capital requirements for banks which would free up an additional $300 billion of lending capacity

Despite the Bank of Canadarsquos emergency rate cut on Friday markets are still pricing in an additional 50-bps cut when the Bank meets next month That will bring Canadarsquos overnight lending rate down to 025

Knowing this banks are starting to increase the discounts from prime so that the economics of funding variable-rate mortgages continues to make sense

Why are mortgage

rates going up

How will COVID-19 affect the housing market

Economists and elected leaders agree that the COVID-19 pandemic will cause economic activity to slow which will likely impact the housing market

With that in mind the Bank of Canada recently lowered the overnight rate as a proactive measure to ease the negative impact of COVID-19 on the Canadian economy

Demand for homes last month saw significant year-over-year increases and preliminary reports from this month show a similar trend

In the US however about 16 per cent of Realtors nationwide reported re-duced buyer interest since the onset of COVID-19

Right now sales seem to be relatively unaffected by the virus but things are moving quite quickly and this trend might not continue

Home sales and prices What to expect

Home sales and prices will likely face declines in the spring and early summer with a recovery along with the economy in the second half of the year accord-ing to the latest projection from BC Real Estate Association (BCREA) Chief Economist Brendon Ogmundson

ldquoUnsurprisingly the results of our simulations show a steep decline in home sales in the second quarter of this year as economic activity becomes eerily quietrdquo said Ogmundson in the latest BCREA Market Intelligence Report

The provincial rental freeze evictions ban and what it means for you

The provincial government brought a new Rental Tenancy Order (RTO) into effect restricting rent increases and evictions during the COVID-19 pandemic 

Herersquos what you need to know about these changes Eviction moratorium Landlords can no longer give a tenant a notice to end the tenancy except in situations where people or the rental unit are at significant risk However if a landlord gave a tenant a notice to end the tenancy before March 30 then the notice remains in effect subject to the dispute resolution process and an order of possession can still be granted    If a seller and a tenant sign a Mutual Agreement to End a Tenancy and the tenant refuses to vacate the premises this will not be en-forceable until the emergency orders are lifted   This may be complicated in cases where a tenant is under mandatory quarantine self-isolation or is in a medical facility In those cases itrsquos probably best to seek legal advice 

Landlordrsquos right to enter rental unit A landlord can enter a rental unit for repairs or showings as long as the tenant consents Landlords must follow the standard procedure of requesting access at least 24 hours in advance noting the proposed date and time ndash and they must wait for the tenantrsquos consent Landlords can enter rental units without tenant consent if theres an emergency in relation to the COVID-19 pandemic and the entry is necessary to protect the health safety or welfare of the landlord the tenant or the other occupants 

Rent freeze Rent increases set to occur while this order is in effect including previously announced rent increases set to take effect from March 30 onwards canrsquot take effect until after the state of emergency has ended An exception for a rent increase would be if one or more occu-pants are added to a unit and the tenancy agreement specifies how the rent varies with the number of occupants 

Restricting access to common areas Landlords can reasonably restrict access to common areas to prevent the spread of COVID-19 

Resources The provincial government created an FAQ on these rental changes Click here to read it  LandlordBC also has an FAQ on the subject Click here to read it 

17 Steps to Sell your Home in the COVID era

1 You meet with the agent in-person while practicing physical distancing or via Zoom to discuss listing the proper ty on the MLSreg System Once terms have been agreed upon we and sign the forms via Docusign to

initiate the contract

2 The online marketing of your home has become more important than ever before We set up professional photos a high-quality Virtual Tour and a professional Floor Plan so that the online consumer has a great vis-ual understanding of your home You post your new listing on your website and the MLS to begin promoting

it according to your marketing plan

3 Potential buyers and other members become aware of the listing and the virtual open house clicking on a recorded open house introductory video They can also view the virtual tour

4 We also do a livestream video showing on social media to further showcase your home That will be saved

on all platforms (website Instagram Facebook) for people to reference

5 A buyer likes the place and contacts the sellerrsquos (or their own) REALTORreg with questions

6 The interested buyer drives to the property and does a walk-around If the walk-around takes place on public property no further arrangements need to be made other than to give sellers a heads-up people will be standing or walking about the area If the selleroccupant permits the buyers could take a walk around

the property itself

7 This step is negotiable If the property is owner occupied or the tenants are amicable a private showing with masks hand sanitizers gloves and practicing social distancing can be done If the owner or tenants

donrsquot feel comfortable with this we proceed to 8

8 Interested buyer contacts the sellerrsquos Realtor or their own Realtor asking to write an offer (If the buyer wants to deal with the sellerrsquos Realtor theyrsquoll be unrepresented per Councilrsquos requirements)

9 The offer is drafted and is emailed to the buyer for review Upon approval the offer is sent to the sellers

Realtor

10 Usually therersquos a back and forth between the parties via their Realtors all done through the phone and or any other non-face-to-face means

11 Seller and buyer agree on a deal with executed copies sent to the buyer and seller via their Realtors

12 The deal usually includes the following subjects Subject to inspection (buyerhome inspectorappraiser

etc) with recommendations for different time slots to ensure physical distancing

13 Realtors discuss health and safety protocols documenting the partiesrsquo informed consent in their files We have a brokerage form that goes through the list of protocols

14 The Realtors arrange with a mind to informed consent the inspections incorporating robust physical

distancing and health risk-management practices

15 Once the inspections done and approved subjects are removed using Docusign and sent to the parties

16 The lawyersnotaries arrange for the closing following the directives of the Law SocietyBar Association and LTSA edicts dealing with in-personvirtual meeting requirements (eg signing and checking ID protocols)

17 Possession takes place with remote key pick-up arranged in advance again with physical distancing

kept in mind

Page 7: May NEWSLETTER · libraries, zoos, aquariums, museums and more are available for you to explore and watch from your home. Here are 5 Canadian attractions you can virtually visit right

Pacific Evergreen Realty Ltd (Real Estate Division) Tel 604-267-1833

David Yang Managing Partner Tel 604-250-3696

Lo-Ming Lee Managing Director EXT 233

Richard Lui Managing Broker EXT 233

Julia He Real Estate Conveyancer EXT 224

Yiyi An AdministratorReal Estate Conveyancer EXT 241

Sherry Yu Marketing Graphic Designer (PER) Tel 236-521-3799

Shan Shan Chang Office Administrator (Rmd) Tel 236-521-3799

Pacific Place Property Management Ltd (Property Management Division) Tel 236-521-3790

Jimmy Ng Managing Broker 778-788-0013

Khai Ho Property ManagerService Manager 778-953-6396

Sela Li Business Support Executive 236-521-3790

Lidiya Wang Office Administrator 236-521-3790

Julia Lian Office Administrator (part time) 236-521-3790

Pacific Place Property Management Ltd

Insurance Software - Current Versions

Company Software Name Version Release Date Download

Assumption Life LIA 104 Mar 2019 Download

BMO Insurance The Wave 420 Feb 2020 Download

Canada Life Concourse 42 Feb 2020 Download

Canada Protection Plan eAccess 55 Feb 2020 Website

Desjardins Insurance Online Illustrator 78 NA Website

The Edge Online Illustration NA NA Website

Empire Life Envision Plus 117 Feb 2020 Download

Equitable Life Sales Illustration 2020-1 Mar 2020 Download

Foresters Financial Sky 20178 Feb 2020 Download

Humania Assurance Illustration 20191 July 2019 Download

IA Financial Interface 89 Feb 2020 Download

IA Excellence Assure amp Go NA NA Website

Ivari Lifeview 1292 Feb 2020 Download

La Capital Illustration System 9110 July 2019 Download

Manulife Financial Diamond View 1607 April 2020 Download

RBC Insurance Illustrations 110 62B46 Jan 2020 Download

SSQ Illustration Software 90 Dec 2019 Download

Sun Life EOS 72 Apr 2020 Download

Illustrations 55 Jan 2020 Download

Online Illustrator NA NA Website

UV Insurance Illustration Software 21002 Feb 2020 Download

COVID-19 Response measures (March 18)

Working With You Through Uncertain Times

Update COVID 19 and the impact on Equitable Lifersquos

events and operations

COVID-19 BMO Insurance - Update

Important Message COVID-19 Updates

See the benefits for advisors

Personal Health amp Dental Plans

COVID-19 update

In times of uncertainty well make sure you

can support your clients

Wersquore open for business COVID-19 update

iA Financial Group | Important message

regarding COVID-19

Supporting you and your business during Covid-19

La Capitale We are there present and available

Keep your business moving during COVID-19

COVID-19 processes cancellations and precautions

Answers to your questions

COVID-19 Update for RBC Insurance Life and Health

Message from our CEO Jean-Franccedilois Chalifoux

The credit insurance rider now available at UL Mutual

ldquoQuote of the monthrdquo

Update Access to Federal COVID-19 Subsidies for Financial Advisors

Federal Subsidy Access for Self-Employed Advisors

Canada Emergency Wage Subsidy (CEWS)

Who qualifies If you have paid employees you may qualify for this 75 wage subsidy You must have

withstood a minimum 15 revenue decline in March andor a 30 revenue decline in April

and May If you meet the revenue decline threshold in March you automatically qualify for

April May would have to be reassessed How does it work To demonstrate threshold requirements you must choose one of the following methodolo-

gy options Option 1 You can compare your revenue for the month you wish to receive the subsidy

in with your revenue for the same month last year and show a 30 decrease for April and

May or a 15 decrease for March Option 2 You can compare your gross revenue for the month you wish to receive the

subsidy in with your average of gross revenue from January and February 2020 Once an option is chosen you must stick to that option and not change your meth-

odology

Learn More

Learn More

Canada Emergency Business Account (CEBA)

Who qualifies The government has addressed concerns from many industry associations by lowering

the payroll threshold from $50000 to $20000 If you are incorporated and pay your-

selves at least $20000 yearly you qualify for this subsidy How does it work Provided by participating financial institutions the program will run for three months and

provides a $40000 interest-free loan for a period of just over 2 years $10000 of that is forgivable if paid in full by the end of 2022

Canada Emergency Commercial Rent Assistance Program (CECRA)

This program is in development and the provinces must be engaged given they are

tasked with rental issues This program will provide federal assistance to alleviate a

large portion of commercial rental costs A portion of rental costs will have to be paid by

businesses

Federal Subsidy Access for All Employees (Including Commission-Based Advisors)

Canadian Emergency Response Benefit (CERB)

Who qualifies This subsidy provides access to anyone that has earned a minimum of $5000 of in-

come in 2019 This includes those that have been paying themselves via dividends or

earn their income via commission How it works Through this program you could earn a minimum of $1000 a month on top of any busi-

ness revenue that you have been earning during the COVID-19 pandemic

Learn More

Learn More

Pacific Place Financial Services Annual Conference

Qualification Period January 1 2020mdashDecember 31 2020

Travel Period 2021

Qualification 75000 FYC

Be part of this annual PPFS conference on us

This event is not to be missed

There is lotrsquos of time left to submit cases from all carriers

Check with Mable or Mimi to see how close you are to attend and

contest rules

Compliance Department

Pacific Place Financial ServicesBridgeforce Pacific Place

Your Privacy Policy Ensure Safekeeping of Client Personal

Information ndash Best Practices amp Compliance Tips

When collecting information from clients and prospects you must be prepared to explain the purposes for which you are collecting this information Client consent to an advisorrsquos collection and use of personal information is generally included within the Insurer application signed by the client This provides authorization to the advisor for this single purpose and to this single In-surer Where the advisor will retain ANY of this information collected in order to build a client file or to assist the client with future requirements consent should be obtained from the client in writing at all times It is a good business practice to provide information to a client or prospect about your own privacy practices Sample wording is provided in HUBLINK that you can use on your business letterhead to assist you in preparing documentation This information can be giv-en to the client at an initial meeting Accountability

You must take appropriate measures in your practice to ensure that information yoursquove col-lected is used for the purposes identified and that it is not used for another purpose or dis-closed to a third party without the clientrsquos or prospectrsquos consent except as may otherwise be allowed by law

You should only disclose personal information about your clients to another person or com-pany if you have the verbal or written consent of your client or if you are otherwise allowed to do so by law You can recommend other professionals or advisors to your clients if they ask you or if you believe they may benefit from such services You should never provide any client names or other information to third parties that may use it to market their services to your clients unless you have the clients consent

You must take appropriate precautions to safeguard client information from third parties who may have access to your premises ie security cleaning services and suppliers

More information on PIPEDA can be found at the Federal Privacy Commissionerrsquos website

Continue on next page

Physical Operational Safeguards

When destroying paper materials containing client or prospect personal information always shred the documents either by using your own shredder or subscribing to a shredding ser-vice

Information stored on CDs and diskettes should be deleted Ensure that all sensitive personal information is accessed through appropriate user ID and

password secured in locked rooms cabinets andor desk drawers when not actively in use and that access is appropriately restricted to those requiring access for the performance of their duties

Safeguard client information whether in your personal office car or other location Personal information should be removed from the advisorrsquos place of business only when necessary or required to appropriately service clients

Computers and PDAs should be locked to prevent access during all absences (lunch meetings evenings weekends illnesses and vacations)

Laptops should be securely anchored or stored in a locked cabinet or drawer (the key should be stored in a safe place away from laptop)

Use screen savers or other means to cover personal information on computer screens when others are in your office or work area

Other Operational Safeguards

You and your associates and staff should take appropriate measures to authenticate the identity of the person asking for confidential information before itrsquos released

Attach a disclaimer to all e-mail and FAX communications containing client personal infor-mation Example as follows ldquoThe contents of this communication including any attachment(s) are confidential and may be privileged If you are not the intended recipient (or are not receiving this communication on behalf of the intended recipient) please notify the sender immediately and delete or destroy this communication without reading it and without mak-ing forwarding or retaining any copy or record of it or its contents Thank yourdquo

Fax machines photocopiers printers etc should be located in areas where access is reason-ably limited

Never discuss clients in public places such as elevators cafeterias or restaurants Take precautions to avoid being overheard when discussing client or employee personal in-

formation on cellular phones These are excellent recommendations which can be incorporated into your Privacy Policy and

Procedures

Advisor Insurance amp Financial Services KEY RESPONSIBILITIES

You will be actively working to develop and grow your client base and providing solutions including Insurance Employee Benefits Retirement Planning andor Investments

Planning building and execution of a business sales plan

You are a true client relationship advisor who looks for opportunities to refer and receive referrals

You will participate with all the companyrsquos marketing activities and contribute your ideas towards their effectiveness and contributing towards their positive results

Building and growing your centers of influences

Keeping up to date with industry and regulatory trends and changes

Working with all lines of Pacific Place Financial Services Bridgeforce Pacific Place business offerings

DESIRED SKILLS amp EXPERIENCE

Minimum 3 years experience in a similar role and ready to take your career to the next step experienced with Insurance andor Investment Sales an asset but not mandatory

Strong listening skills and willingness to learn

Insurance Licensed (LLQP) and CFP CSC CIM CPA CFA CLU as an asset or working towards such Designation Willingness to obtain LLQP license if not currently licensed

Strong communication skills oral and written

Professional motivated and able to work in a fast-paced dynamic environment Team centered driven and self motivated attitude Compensation commissions + marketing support + mentorship + coaching + networking avenues Take ad-vantage of this opportunity to work alongside some of the top minds in the industry and benefit from the structure support and resources necessary to push your success to the next level Please send a cover let-ter and your resume to talentpacificplacegroupcom with ldquoCareerrdquo in the subject line

We thank all applicants who apply but only those candidates selected for an interview will be contacted

If you know of anyone who maybe interested in a career in Financial Services please have them send in their resume for in interview talentpacificplacegroupcom

In the News at PPIS _________________________________

Keeping you informed

Welcome

At Pacific Place Insurance

Services we like to keep our

agents informed We hope

you find this update useful

Enjoy

April 7 Our update on COVID-19

(coronavirus)

British Columbia Driver Licence To help increase safety for both customers and employees ICBC has been working with the Ministries of Health and Citizens Services to develop on-line and phone-based service delivery extension options to reduce the need for BC residents to physically visit a driver li-censing office

BRITISH COLUMBIA DRIVER LICENCE (BCDL)

The following services are now available over the phone Please call us at 1-800-950-1498 or 250-978-8300 to

Renew an existing BCDL that is within 6 weeks of your card expiry date

Reinstate a BCDL that has been cancelled prohibited or suspended and is now eligible for a reinstatement

Issue a replacement BCDL

The driver licensing fee photo and signature (as appropriate) will not be collected at the time of your call

We will mail you a paper interim drivers licence that extends your drivers licence validity period for an additional 90 days A physical card will not be produced until you attend one of our driver licensing offices at which time the regular fees and signatory requirements will apply

These temporary procedures apply to driver licences that are expiring within six weeks or have not expired for more than three years

In the News at PPIS _________________________________

Keeping you informed

Welcome

At Pacific Place Insurance

Services we like to keep our

agents informed We hope

you find this update useful

Enjoy

Given that insurers rely on investments to supplement their underwriting in-come how big of a concern is the recent nosedive in stock markets

ldquoRight now from the standpoint of reduction in equity values the Canadian PampC segment as a whole can withstand thatrdquo Greg Williams senior director at AM Best Ratings Services said in a recent interview

It used to be that when interest rates were higher insurers could easily offset underwriting losses with investment income In general PampC insurersrsquo invest-ments are tied up in relatively safe investment options such as bonds Now however not only are interest rates at an all-time low but stock prices are also dropping

The SampPTSX Composite Index ndash at 17994 on Feb 20 ndash dropped 38 to 11222 on Mar 23 which was 12 days after the World Health Organization called COVID-19 a pandemic The same index opened Tuesday at 13916 so the SampPTSX Composite is still down nearly 23 from six weeks ago Mean-while the SampP 500 opened Tuesday at 2736 down about 20 from 3386 in late February

But stocks are only one type of egg in an insurance companyrsquos investment bas-ket Moreover AM Best suggests that some Canadian insurers could be more affected than others by declines in equity prices

ldquoThat is what we are looking atrdquo Williams told Canadian Underwriter ldquoAs rating analysts we are going through our portfolios identifying the companies that we think may not have as robust capitalization or may have an over-reliance on equity exposurerdquo

Oldwick NJ-based AM Best Company Inc which rates the financial health of individual insurers was asked by Canadian Underwriter to comment on the im-pact of the COVID-19 pandemic

Can Canadarsquos PampC industry withstand the 20 stock market drop

Fears over the COVID-19 pandemic and plummeting oil prices have caused mortgage rates to plummet to multi-year lows over the past couple of weeks

But now some lenders are actually starting to raise rates

Fixed rates on certain terms have been creeping back up while some of the big banks have been quietly cutting their dis-counts on prime rate (which affects floating rates)

Scotiabank for example raised its published 5-year closed variable rate 60 percentage points on Saturday from 345 to 405

A host of other lenders have also been slashing their discounts from prime by anywhere from 20 up to 75 basis points At one lender for example a new borrower could have obtained a high-ratio 5-year variable mortgage at Prime ndash 100 or 245 Today that same rate is now Prime ndash 025 or 320

So whatrsquos going on Fear has saturated the market to the extent that lenders are now concerned about liquidity and ris-ing defaults according to observers

ldquoI think if yoursquore a bank yoursquore scared of losses right nowrdquo Shawn Stillman founder of mortgageoutletca told CMT ldquoThe banks are in this to make money and if they donrsquot think that theyrsquore going to be able to make money because all of a sudden their default rate is going to go up then theyrsquore going to protect themselves by raising ratesrdquo

In addition to the potential for an increase in default rates Stillman says that with more people facing temporary layoffs due to the coronavirus more people will start drawing on their available credit

ldquoIf yoursquore a business and you have a line of credit yoursquore drawing on that line of credit If you have credit cards yoursquore maxing out those credit cards You are using your ability to borrow more money and it becomes a shock to the systemrdquo Stillman said Essentially the banks could face a growing run on available credit facilities which could challenge their ability to finance all of that credit

Thatrsquos one of the reasons why the Office of the Superintendent of Financial Institutions (OSFI) announced on Friday that it was lowering the capital requirements for banks which would free up an additional $300 billion of lending capacity

Despite the Bank of Canadarsquos emergency rate cut on Friday markets are still pricing in an additional 50-bps cut when the Bank meets next month That will bring Canadarsquos overnight lending rate down to 025

Knowing this banks are starting to increase the discounts from prime so that the economics of funding variable-rate mortgages continues to make sense

Why are mortgage

rates going up

How will COVID-19 affect the housing market

Economists and elected leaders agree that the COVID-19 pandemic will cause economic activity to slow which will likely impact the housing market

With that in mind the Bank of Canada recently lowered the overnight rate as a proactive measure to ease the negative impact of COVID-19 on the Canadian economy

Demand for homes last month saw significant year-over-year increases and preliminary reports from this month show a similar trend

In the US however about 16 per cent of Realtors nationwide reported re-duced buyer interest since the onset of COVID-19

Right now sales seem to be relatively unaffected by the virus but things are moving quite quickly and this trend might not continue

Home sales and prices What to expect

Home sales and prices will likely face declines in the spring and early summer with a recovery along with the economy in the second half of the year accord-ing to the latest projection from BC Real Estate Association (BCREA) Chief Economist Brendon Ogmundson

ldquoUnsurprisingly the results of our simulations show a steep decline in home sales in the second quarter of this year as economic activity becomes eerily quietrdquo said Ogmundson in the latest BCREA Market Intelligence Report

The provincial rental freeze evictions ban and what it means for you

The provincial government brought a new Rental Tenancy Order (RTO) into effect restricting rent increases and evictions during the COVID-19 pandemic 

Herersquos what you need to know about these changes Eviction moratorium Landlords can no longer give a tenant a notice to end the tenancy except in situations where people or the rental unit are at significant risk However if a landlord gave a tenant a notice to end the tenancy before March 30 then the notice remains in effect subject to the dispute resolution process and an order of possession can still be granted    If a seller and a tenant sign a Mutual Agreement to End a Tenancy and the tenant refuses to vacate the premises this will not be en-forceable until the emergency orders are lifted   This may be complicated in cases where a tenant is under mandatory quarantine self-isolation or is in a medical facility In those cases itrsquos probably best to seek legal advice 

Landlordrsquos right to enter rental unit A landlord can enter a rental unit for repairs or showings as long as the tenant consents Landlords must follow the standard procedure of requesting access at least 24 hours in advance noting the proposed date and time ndash and they must wait for the tenantrsquos consent Landlords can enter rental units without tenant consent if theres an emergency in relation to the COVID-19 pandemic and the entry is necessary to protect the health safety or welfare of the landlord the tenant or the other occupants 

Rent freeze Rent increases set to occur while this order is in effect including previously announced rent increases set to take effect from March 30 onwards canrsquot take effect until after the state of emergency has ended An exception for a rent increase would be if one or more occu-pants are added to a unit and the tenancy agreement specifies how the rent varies with the number of occupants 

Restricting access to common areas Landlords can reasonably restrict access to common areas to prevent the spread of COVID-19 

Resources The provincial government created an FAQ on these rental changes Click here to read it  LandlordBC also has an FAQ on the subject Click here to read it 

17 Steps to Sell your Home in the COVID era

1 You meet with the agent in-person while practicing physical distancing or via Zoom to discuss listing the proper ty on the MLSreg System Once terms have been agreed upon we and sign the forms via Docusign to

initiate the contract

2 The online marketing of your home has become more important than ever before We set up professional photos a high-quality Virtual Tour and a professional Floor Plan so that the online consumer has a great vis-ual understanding of your home You post your new listing on your website and the MLS to begin promoting

it according to your marketing plan

3 Potential buyers and other members become aware of the listing and the virtual open house clicking on a recorded open house introductory video They can also view the virtual tour

4 We also do a livestream video showing on social media to further showcase your home That will be saved

on all platforms (website Instagram Facebook) for people to reference

5 A buyer likes the place and contacts the sellerrsquos (or their own) REALTORreg with questions

6 The interested buyer drives to the property and does a walk-around If the walk-around takes place on public property no further arrangements need to be made other than to give sellers a heads-up people will be standing or walking about the area If the selleroccupant permits the buyers could take a walk around

the property itself

7 This step is negotiable If the property is owner occupied or the tenants are amicable a private showing with masks hand sanitizers gloves and practicing social distancing can be done If the owner or tenants

donrsquot feel comfortable with this we proceed to 8

8 Interested buyer contacts the sellerrsquos Realtor or their own Realtor asking to write an offer (If the buyer wants to deal with the sellerrsquos Realtor theyrsquoll be unrepresented per Councilrsquos requirements)

9 The offer is drafted and is emailed to the buyer for review Upon approval the offer is sent to the sellers

Realtor

10 Usually therersquos a back and forth between the parties via their Realtors all done through the phone and or any other non-face-to-face means

11 Seller and buyer agree on a deal with executed copies sent to the buyer and seller via their Realtors

12 The deal usually includes the following subjects Subject to inspection (buyerhome inspectorappraiser

etc) with recommendations for different time slots to ensure physical distancing

13 Realtors discuss health and safety protocols documenting the partiesrsquo informed consent in their files We have a brokerage form that goes through the list of protocols

14 The Realtors arrange with a mind to informed consent the inspections incorporating robust physical

distancing and health risk-management practices

15 Once the inspections done and approved subjects are removed using Docusign and sent to the parties

16 The lawyersnotaries arrange for the closing following the directives of the Law SocietyBar Association and LTSA edicts dealing with in-personvirtual meeting requirements (eg signing and checking ID protocols)

17 Possession takes place with remote key pick-up arranged in advance again with physical distancing

kept in mind

Page 8: May NEWSLETTER · libraries, zoos, aquariums, museums and more are available for you to explore and watch from your home. Here are 5 Canadian attractions you can virtually visit right

Insurance Software - Current Versions

Company Software Name Version Release Date Download

Assumption Life LIA 104 Mar 2019 Download

BMO Insurance The Wave 420 Feb 2020 Download

Canada Life Concourse 42 Feb 2020 Download

Canada Protection Plan eAccess 55 Feb 2020 Website

Desjardins Insurance Online Illustrator 78 NA Website

The Edge Online Illustration NA NA Website

Empire Life Envision Plus 117 Feb 2020 Download

Equitable Life Sales Illustration 2020-1 Mar 2020 Download

Foresters Financial Sky 20178 Feb 2020 Download

Humania Assurance Illustration 20191 July 2019 Download

IA Financial Interface 89 Feb 2020 Download

IA Excellence Assure amp Go NA NA Website

Ivari Lifeview 1292 Feb 2020 Download

La Capital Illustration System 9110 July 2019 Download

Manulife Financial Diamond View 1607 April 2020 Download

RBC Insurance Illustrations 110 62B46 Jan 2020 Download

SSQ Illustration Software 90 Dec 2019 Download

Sun Life EOS 72 Apr 2020 Download

Illustrations 55 Jan 2020 Download

Online Illustrator NA NA Website

UV Insurance Illustration Software 21002 Feb 2020 Download

COVID-19 Response measures (March 18)

Working With You Through Uncertain Times

Update COVID 19 and the impact on Equitable Lifersquos

events and operations

COVID-19 BMO Insurance - Update

Important Message COVID-19 Updates

See the benefits for advisors

Personal Health amp Dental Plans

COVID-19 update

In times of uncertainty well make sure you

can support your clients

Wersquore open for business COVID-19 update

iA Financial Group | Important message

regarding COVID-19

Supporting you and your business during Covid-19

La Capitale We are there present and available

Keep your business moving during COVID-19

COVID-19 processes cancellations and precautions

Answers to your questions

COVID-19 Update for RBC Insurance Life and Health

Message from our CEO Jean-Franccedilois Chalifoux

The credit insurance rider now available at UL Mutual

ldquoQuote of the monthrdquo

Update Access to Federal COVID-19 Subsidies for Financial Advisors

Federal Subsidy Access for Self-Employed Advisors

Canada Emergency Wage Subsidy (CEWS)

Who qualifies If you have paid employees you may qualify for this 75 wage subsidy You must have

withstood a minimum 15 revenue decline in March andor a 30 revenue decline in April

and May If you meet the revenue decline threshold in March you automatically qualify for

April May would have to be reassessed How does it work To demonstrate threshold requirements you must choose one of the following methodolo-

gy options Option 1 You can compare your revenue for the month you wish to receive the subsidy

in with your revenue for the same month last year and show a 30 decrease for April and

May or a 15 decrease for March Option 2 You can compare your gross revenue for the month you wish to receive the

subsidy in with your average of gross revenue from January and February 2020 Once an option is chosen you must stick to that option and not change your meth-

odology

Learn More

Learn More

Canada Emergency Business Account (CEBA)

Who qualifies The government has addressed concerns from many industry associations by lowering

the payroll threshold from $50000 to $20000 If you are incorporated and pay your-

selves at least $20000 yearly you qualify for this subsidy How does it work Provided by participating financial institutions the program will run for three months and

provides a $40000 interest-free loan for a period of just over 2 years $10000 of that is forgivable if paid in full by the end of 2022

Canada Emergency Commercial Rent Assistance Program (CECRA)

This program is in development and the provinces must be engaged given they are

tasked with rental issues This program will provide federal assistance to alleviate a

large portion of commercial rental costs A portion of rental costs will have to be paid by

businesses

Federal Subsidy Access for All Employees (Including Commission-Based Advisors)

Canadian Emergency Response Benefit (CERB)

Who qualifies This subsidy provides access to anyone that has earned a minimum of $5000 of in-

come in 2019 This includes those that have been paying themselves via dividends or

earn their income via commission How it works Through this program you could earn a minimum of $1000 a month on top of any busi-

ness revenue that you have been earning during the COVID-19 pandemic

Learn More

Learn More

Pacific Place Financial Services Annual Conference

Qualification Period January 1 2020mdashDecember 31 2020

Travel Period 2021

Qualification 75000 FYC

Be part of this annual PPFS conference on us

This event is not to be missed

There is lotrsquos of time left to submit cases from all carriers

Check with Mable or Mimi to see how close you are to attend and

contest rules

Compliance Department

Pacific Place Financial ServicesBridgeforce Pacific Place

Your Privacy Policy Ensure Safekeeping of Client Personal

Information ndash Best Practices amp Compliance Tips

When collecting information from clients and prospects you must be prepared to explain the purposes for which you are collecting this information Client consent to an advisorrsquos collection and use of personal information is generally included within the Insurer application signed by the client This provides authorization to the advisor for this single purpose and to this single In-surer Where the advisor will retain ANY of this information collected in order to build a client file or to assist the client with future requirements consent should be obtained from the client in writing at all times It is a good business practice to provide information to a client or prospect about your own privacy practices Sample wording is provided in HUBLINK that you can use on your business letterhead to assist you in preparing documentation This information can be giv-en to the client at an initial meeting Accountability

You must take appropriate measures in your practice to ensure that information yoursquove col-lected is used for the purposes identified and that it is not used for another purpose or dis-closed to a third party without the clientrsquos or prospectrsquos consent except as may otherwise be allowed by law

You should only disclose personal information about your clients to another person or com-pany if you have the verbal or written consent of your client or if you are otherwise allowed to do so by law You can recommend other professionals or advisors to your clients if they ask you or if you believe they may benefit from such services You should never provide any client names or other information to third parties that may use it to market their services to your clients unless you have the clients consent

You must take appropriate precautions to safeguard client information from third parties who may have access to your premises ie security cleaning services and suppliers

More information on PIPEDA can be found at the Federal Privacy Commissionerrsquos website

Continue on next page

Physical Operational Safeguards

When destroying paper materials containing client or prospect personal information always shred the documents either by using your own shredder or subscribing to a shredding ser-vice

Information stored on CDs and diskettes should be deleted Ensure that all sensitive personal information is accessed through appropriate user ID and

password secured in locked rooms cabinets andor desk drawers when not actively in use and that access is appropriately restricted to those requiring access for the performance of their duties

Safeguard client information whether in your personal office car or other location Personal information should be removed from the advisorrsquos place of business only when necessary or required to appropriately service clients

Computers and PDAs should be locked to prevent access during all absences (lunch meetings evenings weekends illnesses and vacations)

Laptops should be securely anchored or stored in a locked cabinet or drawer (the key should be stored in a safe place away from laptop)

Use screen savers or other means to cover personal information on computer screens when others are in your office or work area

Other Operational Safeguards

You and your associates and staff should take appropriate measures to authenticate the identity of the person asking for confidential information before itrsquos released

Attach a disclaimer to all e-mail and FAX communications containing client personal infor-mation Example as follows ldquoThe contents of this communication including any attachment(s) are confidential and may be privileged If you are not the intended recipient (or are not receiving this communication on behalf of the intended recipient) please notify the sender immediately and delete or destroy this communication without reading it and without mak-ing forwarding or retaining any copy or record of it or its contents Thank yourdquo

Fax machines photocopiers printers etc should be located in areas where access is reason-ably limited

Never discuss clients in public places such as elevators cafeterias or restaurants Take precautions to avoid being overheard when discussing client or employee personal in-

formation on cellular phones These are excellent recommendations which can be incorporated into your Privacy Policy and

Procedures

Advisor Insurance amp Financial Services KEY RESPONSIBILITIES

You will be actively working to develop and grow your client base and providing solutions including Insurance Employee Benefits Retirement Planning andor Investments

Planning building and execution of a business sales plan

You are a true client relationship advisor who looks for opportunities to refer and receive referrals

You will participate with all the companyrsquos marketing activities and contribute your ideas towards their effectiveness and contributing towards their positive results

Building and growing your centers of influences

Keeping up to date with industry and regulatory trends and changes

Working with all lines of Pacific Place Financial Services Bridgeforce Pacific Place business offerings

DESIRED SKILLS amp EXPERIENCE

Minimum 3 years experience in a similar role and ready to take your career to the next step experienced with Insurance andor Investment Sales an asset but not mandatory

Strong listening skills and willingness to learn

Insurance Licensed (LLQP) and CFP CSC CIM CPA CFA CLU as an asset or working towards such Designation Willingness to obtain LLQP license if not currently licensed

Strong communication skills oral and written

Professional motivated and able to work in a fast-paced dynamic environment Team centered driven and self motivated attitude Compensation commissions + marketing support + mentorship + coaching + networking avenues Take ad-vantage of this opportunity to work alongside some of the top minds in the industry and benefit from the structure support and resources necessary to push your success to the next level Please send a cover let-ter and your resume to talentpacificplacegroupcom with ldquoCareerrdquo in the subject line

We thank all applicants who apply but only those candidates selected for an interview will be contacted

If you know of anyone who maybe interested in a career in Financial Services please have them send in their resume for in interview talentpacificplacegroupcom

In the News at PPIS _________________________________

Keeping you informed

Welcome

At Pacific Place Insurance

Services we like to keep our

agents informed We hope

you find this update useful

Enjoy

April 7 Our update on COVID-19

(coronavirus)

British Columbia Driver Licence To help increase safety for both customers and employees ICBC has been working with the Ministries of Health and Citizens Services to develop on-line and phone-based service delivery extension options to reduce the need for BC residents to physically visit a driver li-censing office

BRITISH COLUMBIA DRIVER LICENCE (BCDL)

The following services are now available over the phone Please call us at 1-800-950-1498 or 250-978-8300 to

Renew an existing BCDL that is within 6 weeks of your card expiry date

Reinstate a BCDL that has been cancelled prohibited or suspended and is now eligible for a reinstatement

Issue a replacement BCDL

The driver licensing fee photo and signature (as appropriate) will not be collected at the time of your call

We will mail you a paper interim drivers licence that extends your drivers licence validity period for an additional 90 days A physical card will not be produced until you attend one of our driver licensing offices at which time the regular fees and signatory requirements will apply

These temporary procedures apply to driver licences that are expiring within six weeks or have not expired for more than three years

In the News at PPIS _________________________________

Keeping you informed

Welcome

At Pacific Place Insurance

Services we like to keep our

agents informed We hope

you find this update useful

Enjoy

Given that insurers rely on investments to supplement their underwriting in-come how big of a concern is the recent nosedive in stock markets

ldquoRight now from the standpoint of reduction in equity values the Canadian PampC segment as a whole can withstand thatrdquo Greg Williams senior director at AM Best Ratings Services said in a recent interview

It used to be that when interest rates were higher insurers could easily offset underwriting losses with investment income In general PampC insurersrsquo invest-ments are tied up in relatively safe investment options such as bonds Now however not only are interest rates at an all-time low but stock prices are also dropping

The SampPTSX Composite Index ndash at 17994 on Feb 20 ndash dropped 38 to 11222 on Mar 23 which was 12 days after the World Health Organization called COVID-19 a pandemic The same index opened Tuesday at 13916 so the SampPTSX Composite is still down nearly 23 from six weeks ago Mean-while the SampP 500 opened Tuesday at 2736 down about 20 from 3386 in late February

But stocks are only one type of egg in an insurance companyrsquos investment bas-ket Moreover AM Best suggests that some Canadian insurers could be more affected than others by declines in equity prices

ldquoThat is what we are looking atrdquo Williams told Canadian Underwriter ldquoAs rating analysts we are going through our portfolios identifying the companies that we think may not have as robust capitalization or may have an over-reliance on equity exposurerdquo

Oldwick NJ-based AM Best Company Inc which rates the financial health of individual insurers was asked by Canadian Underwriter to comment on the im-pact of the COVID-19 pandemic

Can Canadarsquos PampC industry withstand the 20 stock market drop

Fears over the COVID-19 pandemic and plummeting oil prices have caused mortgage rates to plummet to multi-year lows over the past couple of weeks

But now some lenders are actually starting to raise rates

Fixed rates on certain terms have been creeping back up while some of the big banks have been quietly cutting their dis-counts on prime rate (which affects floating rates)

Scotiabank for example raised its published 5-year closed variable rate 60 percentage points on Saturday from 345 to 405

A host of other lenders have also been slashing their discounts from prime by anywhere from 20 up to 75 basis points At one lender for example a new borrower could have obtained a high-ratio 5-year variable mortgage at Prime ndash 100 or 245 Today that same rate is now Prime ndash 025 or 320

So whatrsquos going on Fear has saturated the market to the extent that lenders are now concerned about liquidity and ris-ing defaults according to observers

ldquoI think if yoursquore a bank yoursquore scared of losses right nowrdquo Shawn Stillman founder of mortgageoutletca told CMT ldquoThe banks are in this to make money and if they donrsquot think that theyrsquore going to be able to make money because all of a sudden their default rate is going to go up then theyrsquore going to protect themselves by raising ratesrdquo

In addition to the potential for an increase in default rates Stillman says that with more people facing temporary layoffs due to the coronavirus more people will start drawing on their available credit

ldquoIf yoursquore a business and you have a line of credit yoursquore drawing on that line of credit If you have credit cards yoursquore maxing out those credit cards You are using your ability to borrow more money and it becomes a shock to the systemrdquo Stillman said Essentially the banks could face a growing run on available credit facilities which could challenge their ability to finance all of that credit

Thatrsquos one of the reasons why the Office of the Superintendent of Financial Institutions (OSFI) announced on Friday that it was lowering the capital requirements for banks which would free up an additional $300 billion of lending capacity

Despite the Bank of Canadarsquos emergency rate cut on Friday markets are still pricing in an additional 50-bps cut when the Bank meets next month That will bring Canadarsquos overnight lending rate down to 025

Knowing this banks are starting to increase the discounts from prime so that the economics of funding variable-rate mortgages continues to make sense

Why are mortgage

rates going up

How will COVID-19 affect the housing market

Economists and elected leaders agree that the COVID-19 pandemic will cause economic activity to slow which will likely impact the housing market

With that in mind the Bank of Canada recently lowered the overnight rate as a proactive measure to ease the negative impact of COVID-19 on the Canadian economy

Demand for homes last month saw significant year-over-year increases and preliminary reports from this month show a similar trend

In the US however about 16 per cent of Realtors nationwide reported re-duced buyer interest since the onset of COVID-19

Right now sales seem to be relatively unaffected by the virus but things are moving quite quickly and this trend might not continue

Home sales and prices What to expect

Home sales and prices will likely face declines in the spring and early summer with a recovery along with the economy in the second half of the year accord-ing to the latest projection from BC Real Estate Association (BCREA) Chief Economist Brendon Ogmundson

ldquoUnsurprisingly the results of our simulations show a steep decline in home sales in the second quarter of this year as economic activity becomes eerily quietrdquo said Ogmundson in the latest BCREA Market Intelligence Report

The provincial rental freeze evictions ban and what it means for you

The provincial government brought a new Rental Tenancy Order (RTO) into effect restricting rent increases and evictions during the COVID-19 pandemic 

Herersquos what you need to know about these changes Eviction moratorium Landlords can no longer give a tenant a notice to end the tenancy except in situations where people or the rental unit are at significant risk However if a landlord gave a tenant a notice to end the tenancy before March 30 then the notice remains in effect subject to the dispute resolution process and an order of possession can still be granted    If a seller and a tenant sign a Mutual Agreement to End a Tenancy and the tenant refuses to vacate the premises this will not be en-forceable until the emergency orders are lifted   This may be complicated in cases where a tenant is under mandatory quarantine self-isolation or is in a medical facility In those cases itrsquos probably best to seek legal advice 

Landlordrsquos right to enter rental unit A landlord can enter a rental unit for repairs or showings as long as the tenant consents Landlords must follow the standard procedure of requesting access at least 24 hours in advance noting the proposed date and time ndash and they must wait for the tenantrsquos consent Landlords can enter rental units without tenant consent if theres an emergency in relation to the COVID-19 pandemic and the entry is necessary to protect the health safety or welfare of the landlord the tenant or the other occupants 

Rent freeze Rent increases set to occur while this order is in effect including previously announced rent increases set to take effect from March 30 onwards canrsquot take effect until after the state of emergency has ended An exception for a rent increase would be if one or more occu-pants are added to a unit and the tenancy agreement specifies how the rent varies with the number of occupants 

Restricting access to common areas Landlords can reasonably restrict access to common areas to prevent the spread of COVID-19 

Resources The provincial government created an FAQ on these rental changes Click here to read it  LandlordBC also has an FAQ on the subject Click here to read it 

17 Steps to Sell your Home in the COVID era

1 You meet with the agent in-person while practicing physical distancing or via Zoom to discuss listing the proper ty on the MLSreg System Once terms have been agreed upon we and sign the forms via Docusign to

initiate the contract

2 The online marketing of your home has become more important than ever before We set up professional photos a high-quality Virtual Tour and a professional Floor Plan so that the online consumer has a great vis-ual understanding of your home You post your new listing on your website and the MLS to begin promoting

it according to your marketing plan

3 Potential buyers and other members become aware of the listing and the virtual open house clicking on a recorded open house introductory video They can also view the virtual tour

4 We also do a livestream video showing on social media to further showcase your home That will be saved

on all platforms (website Instagram Facebook) for people to reference

5 A buyer likes the place and contacts the sellerrsquos (or their own) REALTORreg with questions

6 The interested buyer drives to the property and does a walk-around If the walk-around takes place on public property no further arrangements need to be made other than to give sellers a heads-up people will be standing or walking about the area If the selleroccupant permits the buyers could take a walk around

the property itself

7 This step is negotiable If the property is owner occupied or the tenants are amicable a private showing with masks hand sanitizers gloves and practicing social distancing can be done If the owner or tenants

donrsquot feel comfortable with this we proceed to 8

8 Interested buyer contacts the sellerrsquos Realtor or their own Realtor asking to write an offer (If the buyer wants to deal with the sellerrsquos Realtor theyrsquoll be unrepresented per Councilrsquos requirements)

9 The offer is drafted and is emailed to the buyer for review Upon approval the offer is sent to the sellers

Realtor

10 Usually therersquos a back and forth between the parties via their Realtors all done through the phone and or any other non-face-to-face means

11 Seller and buyer agree on a deal with executed copies sent to the buyer and seller via their Realtors

12 The deal usually includes the following subjects Subject to inspection (buyerhome inspectorappraiser

etc) with recommendations for different time slots to ensure physical distancing

13 Realtors discuss health and safety protocols documenting the partiesrsquo informed consent in their files We have a brokerage form that goes through the list of protocols

14 The Realtors arrange with a mind to informed consent the inspections incorporating robust physical

distancing and health risk-management practices

15 Once the inspections done and approved subjects are removed using Docusign and sent to the parties

16 The lawyersnotaries arrange for the closing following the directives of the Law SocietyBar Association and LTSA edicts dealing with in-personvirtual meeting requirements (eg signing and checking ID protocols)

17 Possession takes place with remote key pick-up arranged in advance again with physical distancing

kept in mind

Page 9: May NEWSLETTER · libraries, zoos, aquariums, museums and more are available for you to explore and watch from your home. Here are 5 Canadian attractions you can virtually visit right

COVID-19 Response measures (March 18)

Working With You Through Uncertain Times

Update COVID 19 and the impact on Equitable Lifersquos

events and operations

COVID-19 BMO Insurance - Update

Important Message COVID-19 Updates

See the benefits for advisors

Personal Health amp Dental Plans

COVID-19 update

In times of uncertainty well make sure you

can support your clients

Wersquore open for business COVID-19 update

iA Financial Group | Important message

regarding COVID-19

Supporting you and your business during Covid-19

La Capitale We are there present and available

Keep your business moving during COVID-19

COVID-19 processes cancellations and precautions

Answers to your questions

COVID-19 Update for RBC Insurance Life and Health

Message from our CEO Jean-Franccedilois Chalifoux

The credit insurance rider now available at UL Mutual

ldquoQuote of the monthrdquo

Update Access to Federal COVID-19 Subsidies for Financial Advisors

Federal Subsidy Access for Self-Employed Advisors

Canada Emergency Wage Subsidy (CEWS)

Who qualifies If you have paid employees you may qualify for this 75 wage subsidy You must have

withstood a minimum 15 revenue decline in March andor a 30 revenue decline in April

and May If you meet the revenue decline threshold in March you automatically qualify for

April May would have to be reassessed How does it work To demonstrate threshold requirements you must choose one of the following methodolo-

gy options Option 1 You can compare your revenue for the month you wish to receive the subsidy

in with your revenue for the same month last year and show a 30 decrease for April and

May or a 15 decrease for March Option 2 You can compare your gross revenue for the month you wish to receive the

subsidy in with your average of gross revenue from January and February 2020 Once an option is chosen you must stick to that option and not change your meth-

odology

Learn More

Learn More

Canada Emergency Business Account (CEBA)

Who qualifies The government has addressed concerns from many industry associations by lowering

the payroll threshold from $50000 to $20000 If you are incorporated and pay your-

selves at least $20000 yearly you qualify for this subsidy How does it work Provided by participating financial institutions the program will run for three months and

provides a $40000 interest-free loan for a period of just over 2 years $10000 of that is forgivable if paid in full by the end of 2022

Canada Emergency Commercial Rent Assistance Program (CECRA)

This program is in development and the provinces must be engaged given they are

tasked with rental issues This program will provide federal assistance to alleviate a

large portion of commercial rental costs A portion of rental costs will have to be paid by

businesses

Federal Subsidy Access for All Employees (Including Commission-Based Advisors)

Canadian Emergency Response Benefit (CERB)

Who qualifies This subsidy provides access to anyone that has earned a minimum of $5000 of in-

come in 2019 This includes those that have been paying themselves via dividends or

earn their income via commission How it works Through this program you could earn a minimum of $1000 a month on top of any busi-

ness revenue that you have been earning during the COVID-19 pandemic

Learn More

Learn More

Pacific Place Financial Services Annual Conference

Qualification Period January 1 2020mdashDecember 31 2020

Travel Period 2021

Qualification 75000 FYC

Be part of this annual PPFS conference on us

This event is not to be missed

There is lotrsquos of time left to submit cases from all carriers

Check with Mable or Mimi to see how close you are to attend and

contest rules

Compliance Department

Pacific Place Financial ServicesBridgeforce Pacific Place

Your Privacy Policy Ensure Safekeeping of Client Personal

Information ndash Best Practices amp Compliance Tips

When collecting information from clients and prospects you must be prepared to explain the purposes for which you are collecting this information Client consent to an advisorrsquos collection and use of personal information is generally included within the Insurer application signed by the client This provides authorization to the advisor for this single purpose and to this single In-surer Where the advisor will retain ANY of this information collected in order to build a client file or to assist the client with future requirements consent should be obtained from the client in writing at all times It is a good business practice to provide information to a client or prospect about your own privacy practices Sample wording is provided in HUBLINK that you can use on your business letterhead to assist you in preparing documentation This information can be giv-en to the client at an initial meeting Accountability

You must take appropriate measures in your practice to ensure that information yoursquove col-lected is used for the purposes identified and that it is not used for another purpose or dis-closed to a third party without the clientrsquos or prospectrsquos consent except as may otherwise be allowed by law

You should only disclose personal information about your clients to another person or com-pany if you have the verbal or written consent of your client or if you are otherwise allowed to do so by law You can recommend other professionals or advisors to your clients if they ask you or if you believe they may benefit from such services You should never provide any client names or other information to third parties that may use it to market their services to your clients unless you have the clients consent

You must take appropriate precautions to safeguard client information from third parties who may have access to your premises ie security cleaning services and suppliers

More information on PIPEDA can be found at the Federal Privacy Commissionerrsquos website

Continue on next page

Physical Operational Safeguards

When destroying paper materials containing client or prospect personal information always shred the documents either by using your own shredder or subscribing to a shredding ser-vice

Information stored on CDs and diskettes should be deleted Ensure that all sensitive personal information is accessed through appropriate user ID and

password secured in locked rooms cabinets andor desk drawers when not actively in use and that access is appropriately restricted to those requiring access for the performance of their duties

Safeguard client information whether in your personal office car or other location Personal information should be removed from the advisorrsquos place of business only when necessary or required to appropriately service clients

Computers and PDAs should be locked to prevent access during all absences (lunch meetings evenings weekends illnesses and vacations)

Laptops should be securely anchored or stored in a locked cabinet or drawer (the key should be stored in a safe place away from laptop)

Use screen savers or other means to cover personal information on computer screens when others are in your office or work area

Other Operational Safeguards

You and your associates and staff should take appropriate measures to authenticate the identity of the person asking for confidential information before itrsquos released

Attach a disclaimer to all e-mail and FAX communications containing client personal infor-mation Example as follows ldquoThe contents of this communication including any attachment(s) are confidential and may be privileged If you are not the intended recipient (or are not receiving this communication on behalf of the intended recipient) please notify the sender immediately and delete or destroy this communication without reading it and without mak-ing forwarding or retaining any copy or record of it or its contents Thank yourdquo

Fax machines photocopiers printers etc should be located in areas where access is reason-ably limited

Never discuss clients in public places such as elevators cafeterias or restaurants Take precautions to avoid being overheard when discussing client or employee personal in-

formation on cellular phones These are excellent recommendations which can be incorporated into your Privacy Policy and

Procedures

Advisor Insurance amp Financial Services KEY RESPONSIBILITIES

You will be actively working to develop and grow your client base and providing solutions including Insurance Employee Benefits Retirement Planning andor Investments

Planning building and execution of a business sales plan

You are a true client relationship advisor who looks for opportunities to refer and receive referrals

You will participate with all the companyrsquos marketing activities and contribute your ideas towards their effectiveness and contributing towards their positive results

Building and growing your centers of influences

Keeping up to date with industry and regulatory trends and changes

Working with all lines of Pacific Place Financial Services Bridgeforce Pacific Place business offerings

DESIRED SKILLS amp EXPERIENCE

Minimum 3 years experience in a similar role and ready to take your career to the next step experienced with Insurance andor Investment Sales an asset but not mandatory

Strong listening skills and willingness to learn

Insurance Licensed (LLQP) and CFP CSC CIM CPA CFA CLU as an asset or working towards such Designation Willingness to obtain LLQP license if not currently licensed

Strong communication skills oral and written

Professional motivated and able to work in a fast-paced dynamic environment Team centered driven and self motivated attitude Compensation commissions + marketing support + mentorship + coaching + networking avenues Take ad-vantage of this opportunity to work alongside some of the top minds in the industry and benefit from the structure support and resources necessary to push your success to the next level Please send a cover let-ter and your resume to talentpacificplacegroupcom with ldquoCareerrdquo in the subject line

We thank all applicants who apply but only those candidates selected for an interview will be contacted

If you know of anyone who maybe interested in a career in Financial Services please have them send in their resume for in interview talentpacificplacegroupcom

In the News at PPIS _________________________________

Keeping you informed

Welcome

At Pacific Place Insurance

Services we like to keep our

agents informed We hope

you find this update useful

Enjoy

April 7 Our update on COVID-19

(coronavirus)

British Columbia Driver Licence To help increase safety for both customers and employees ICBC has been working with the Ministries of Health and Citizens Services to develop on-line and phone-based service delivery extension options to reduce the need for BC residents to physically visit a driver li-censing office

BRITISH COLUMBIA DRIVER LICENCE (BCDL)

The following services are now available over the phone Please call us at 1-800-950-1498 or 250-978-8300 to

Renew an existing BCDL that is within 6 weeks of your card expiry date

Reinstate a BCDL that has been cancelled prohibited or suspended and is now eligible for a reinstatement

Issue a replacement BCDL

The driver licensing fee photo and signature (as appropriate) will not be collected at the time of your call

We will mail you a paper interim drivers licence that extends your drivers licence validity period for an additional 90 days A physical card will not be produced until you attend one of our driver licensing offices at which time the regular fees and signatory requirements will apply

These temporary procedures apply to driver licences that are expiring within six weeks or have not expired for more than three years

In the News at PPIS _________________________________

Keeping you informed

Welcome

At Pacific Place Insurance

Services we like to keep our

agents informed We hope

you find this update useful

Enjoy

Given that insurers rely on investments to supplement their underwriting in-come how big of a concern is the recent nosedive in stock markets

ldquoRight now from the standpoint of reduction in equity values the Canadian PampC segment as a whole can withstand thatrdquo Greg Williams senior director at AM Best Ratings Services said in a recent interview

It used to be that when interest rates were higher insurers could easily offset underwriting losses with investment income In general PampC insurersrsquo invest-ments are tied up in relatively safe investment options such as bonds Now however not only are interest rates at an all-time low but stock prices are also dropping

The SampPTSX Composite Index ndash at 17994 on Feb 20 ndash dropped 38 to 11222 on Mar 23 which was 12 days after the World Health Organization called COVID-19 a pandemic The same index opened Tuesday at 13916 so the SampPTSX Composite is still down nearly 23 from six weeks ago Mean-while the SampP 500 opened Tuesday at 2736 down about 20 from 3386 in late February

But stocks are only one type of egg in an insurance companyrsquos investment bas-ket Moreover AM Best suggests that some Canadian insurers could be more affected than others by declines in equity prices

ldquoThat is what we are looking atrdquo Williams told Canadian Underwriter ldquoAs rating analysts we are going through our portfolios identifying the companies that we think may not have as robust capitalization or may have an over-reliance on equity exposurerdquo

Oldwick NJ-based AM Best Company Inc which rates the financial health of individual insurers was asked by Canadian Underwriter to comment on the im-pact of the COVID-19 pandemic

Can Canadarsquos PampC industry withstand the 20 stock market drop

Fears over the COVID-19 pandemic and plummeting oil prices have caused mortgage rates to plummet to multi-year lows over the past couple of weeks

But now some lenders are actually starting to raise rates

Fixed rates on certain terms have been creeping back up while some of the big banks have been quietly cutting their dis-counts on prime rate (which affects floating rates)

Scotiabank for example raised its published 5-year closed variable rate 60 percentage points on Saturday from 345 to 405

A host of other lenders have also been slashing their discounts from prime by anywhere from 20 up to 75 basis points At one lender for example a new borrower could have obtained a high-ratio 5-year variable mortgage at Prime ndash 100 or 245 Today that same rate is now Prime ndash 025 or 320

So whatrsquos going on Fear has saturated the market to the extent that lenders are now concerned about liquidity and ris-ing defaults according to observers

ldquoI think if yoursquore a bank yoursquore scared of losses right nowrdquo Shawn Stillman founder of mortgageoutletca told CMT ldquoThe banks are in this to make money and if they donrsquot think that theyrsquore going to be able to make money because all of a sudden their default rate is going to go up then theyrsquore going to protect themselves by raising ratesrdquo

In addition to the potential for an increase in default rates Stillman says that with more people facing temporary layoffs due to the coronavirus more people will start drawing on their available credit

ldquoIf yoursquore a business and you have a line of credit yoursquore drawing on that line of credit If you have credit cards yoursquore maxing out those credit cards You are using your ability to borrow more money and it becomes a shock to the systemrdquo Stillman said Essentially the banks could face a growing run on available credit facilities which could challenge their ability to finance all of that credit

Thatrsquos one of the reasons why the Office of the Superintendent of Financial Institutions (OSFI) announced on Friday that it was lowering the capital requirements for banks which would free up an additional $300 billion of lending capacity

Despite the Bank of Canadarsquos emergency rate cut on Friday markets are still pricing in an additional 50-bps cut when the Bank meets next month That will bring Canadarsquos overnight lending rate down to 025

Knowing this banks are starting to increase the discounts from prime so that the economics of funding variable-rate mortgages continues to make sense

Why are mortgage

rates going up

How will COVID-19 affect the housing market

Economists and elected leaders agree that the COVID-19 pandemic will cause economic activity to slow which will likely impact the housing market

With that in mind the Bank of Canada recently lowered the overnight rate as a proactive measure to ease the negative impact of COVID-19 on the Canadian economy

Demand for homes last month saw significant year-over-year increases and preliminary reports from this month show a similar trend

In the US however about 16 per cent of Realtors nationwide reported re-duced buyer interest since the onset of COVID-19

Right now sales seem to be relatively unaffected by the virus but things are moving quite quickly and this trend might not continue

Home sales and prices What to expect

Home sales and prices will likely face declines in the spring and early summer with a recovery along with the economy in the second half of the year accord-ing to the latest projection from BC Real Estate Association (BCREA) Chief Economist Brendon Ogmundson

ldquoUnsurprisingly the results of our simulations show a steep decline in home sales in the second quarter of this year as economic activity becomes eerily quietrdquo said Ogmundson in the latest BCREA Market Intelligence Report

The provincial rental freeze evictions ban and what it means for you

The provincial government brought a new Rental Tenancy Order (RTO) into effect restricting rent increases and evictions during the COVID-19 pandemic 

Herersquos what you need to know about these changes Eviction moratorium Landlords can no longer give a tenant a notice to end the tenancy except in situations where people or the rental unit are at significant risk However if a landlord gave a tenant a notice to end the tenancy before March 30 then the notice remains in effect subject to the dispute resolution process and an order of possession can still be granted    If a seller and a tenant sign a Mutual Agreement to End a Tenancy and the tenant refuses to vacate the premises this will not be en-forceable until the emergency orders are lifted   This may be complicated in cases where a tenant is under mandatory quarantine self-isolation or is in a medical facility In those cases itrsquos probably best to seek legal advice 

Landlordrsquos right to enter rental unit A landlord can enter a rental unit for repairs or showings as long as the tenant consents Landlords must follow the standard procedure of requesting access at least 24 hours in advance noting the proposed date and time ndash and they must wait for the tenantrsquos consent Landlords can enter rental units without tenant consent if theres an emergency in relation to the COVID-19 pandemic and the entry is necessary to protect the health safety or welfare of the landlord the tenant or the other occupants 

Rent freeze Rent increases set to occur while this order is in effect including previously announced rent increases set to take effect from March 30 onwards canrsquot take effect until after the state of emergency has ended An exception for a rent increase would be if one or more occu-pants are added to a unit and the tenancy agreement specifies how the rent varies with the number of occupants 

Restricting access to common areas Landlords can reasonably restrict access to common areas to prevent the spread of COVID-19 

Resources The provincial government created an FAQ on these rental changes Click here to read it  LandlordBC also has an FAQ on the subject Click here to read it 

17 Steps to Sell your Home in the COVID era

1 You meet with the agent in-person while practicing physical distancing or via Zoom to discuss listing the proper ty on the MLSreg System Once terms have been agreed upon we and sign the forms via Docusign to

initiate the contract

2 The online marketing of your home has become more important than ever before We set up professional photos a high-quality Virtual Tour and a professional Floor Plan so that the online consumer has a great vis-ual understanding of your home You post your new listing on your website and the MLS to begin promoting

it according to your marketing plan

3 Potential buyers and other members become aware of the listing and the virtual open house clicking on a recorded open house introductory video They can also view the virtual tour

4 We also do a livestream video showing on social media to further showcase your home That will be saved

on all platforms (website Instagram Facebook) for people to reference

5 A buyer likes the place and contacts the sellerrsquos (or their own) REALTORreg with questions

6 The interested buyer drives to the property and does a walk-around If the walk-around takes place on public property no further arrangements need to be made other than to give sellers a heads-up people will be standing or walking about the area If the selleroccupant permits the buyers could take a walk around

the property itself

7 This step is negotiable If the property is owner occupied or the tenants are amicable a private showing with masks hand sanitizers gloves and practicing social distancing can be done If the owner or tenants

donrsquot feel comfortable with this we proceed to 8

8 Interested buyer contacts the sellerrsquos Realtor or their own Realtor asking to write an offer (If the buyer wants to deal with the sellerrsquos Realtor theyrsquoll be unrepresented per Councilrsquos requirements)

9 The offer is drafted and is emailed to the buyer for review Upon approval the offer is sent to the sellers

Realtor

10 Usually therersquos a back and forth between the parties via their Realtors all done through the phone and or any other non-face-to-face means

11 Seller and buyer agree on a deal with executed copies sent to the buyer and seller via their Realtors

12 The deal usually includes the following subjects Subject to inspection (buyerhome inspectorappraiser

etc) with recommendations for different time slots to ensure physical distancing

13 Realtors discuss health and safety protocols documenting the partiesrsquo informed consent in their files We have a brokerage form that goes through the list of protocols

14 The Realtors arrange with a mind to informed consent the inspections incorporating robust physical

distancing and health risk-management practices

15 Once the inspections done and approved subjects are removed using Docusign and sent to the parties

16 The lawyersnotaries arrange for the closing following the directives of the Law SocietyBar Association and LTSA edicts dealing with in-personvirtual meeting requirements (eg signing and checking ID protocols)

17 Possession takes place with remote key pick-up arranged in advance again with physical distancing

kept in mind

Page 10: May NEWSLETTER · libraries, zoos, aquariums, museums and more are available for you to explore and watch from your home. Here are 5 Canadian attractions you can virtually visit right

Wersquore open for business COVID-19 update

iA Financial Group | Important message

regarding COVID-19

Supporting you and your business during Covid-19

La Capitale We are there present and available

Keep your business moving during COVID-19

COVID-19 processes cancellations and precautions

Answers to your questions

COVID-19 Update for RBC Insurance Life and Health

Message from our CEO Jean-Franccedilois Chalifoux

The credit insurance rider now available at UL Mutual

ldquoQuote of the monthrdquo

Update Access to Federal COVID-19 Subsidies for Financial Advisors

Federal Subsidy Access for Self-Employed Advisors

Canada Emergency Wage Subsidy (CEWS)

Who qualifies If you have paid employees you may qualify for this 75 wage subsidy You must have

withstood a minimum 15 revenue decline in March andor a 30 revenue decline in April

and May If you meet the revenue decline threshold in March you automatically qualify for

April May would have to be reassessed How does it work To demonstrate threshold requirements you must choose one of the following methodolo-

gy options Option 1 You can compare your revenue for the month you wish to receive the subsidy

in with your revenue for the same month last year and show a 30 decrease for April and

May or a 15 decrease for March Option 2 You can compare your gross revenue for the month you wish to receive the

subsidy in with your average of gross revenue from January and February 2020 Once an option is chosen you must stick to that option and not change your meth-

odology

Learn More

Learn More

Canada Emergency Business Account (CEBA)

Who qualifies The government has addressed concerns from many industry associations by lowering

the payroll threshold from $50000 to $20000 If you are incorporated and pay your-

selves at least $20000 yearly you qualify for this subsidy How does it work Provided by participating financial institutions the program will run for three months and

provides a $40000 interest-free loan for a period of just over 2 years $10000 of that is forgivable if paid in full by the end of 2022

Canada Emergency Commercial Rent Assistance Program (CECRA)

This program is in development and the provinces must be engaged given they are

tasked with rental issues This program will provide federal assistance to alleviate a

large portion of commercial rental costs A portion of rental costs will have to be paid by

businesses

Federal Subsidy Access for All Employees (Including Commission-Based Advisors)

Canadian Emergency Response Benefit (CERB)

Who qualifies This subsidy provides access to anyone that has earned a minimum of $5000 of in-

come in 2019 This includes those that have been paying themselves via dividends or

earn their income via commission How it works Through this program you could earn a minimum of $1000 a month on top of any busi-

ness revenue that you have been earning during the COVID-19 pandemic

Learn More

Learn More

Pacific Place Financial Services Annual Conference

Qualification Period January 1 2020mdashDecember 31 2020

Travel Period 2021

Qualification 75000 FYC

Be part of this annual PPFS conference on us

This event is not to be missed

There is lotrsquos of time left to submit cases from all carriers

Check with Mable or Mimi to see how close you are to attend and

contest rules

Compliance Department

Pacific Place Financial ServicesBridgeforce Pacific Place

Your Privacy Policy Ensure Safekeeping of Client Personal

Information ndash Best Practices amp Compliance Tips

When collecting information from clients and prospects you must be prepared to explain the purposes for which you are collecting this information Client consent to an advisorrsquos collection and use of personal information is generally included within the Insurer application signed by the client This provides authorization to the advisor for this single purpose and to this single In-surer Where the advisor will retain ANY of this information collected in order to build a client file or to assist the client with future requirements consent should be obtained from the client in writing at all times It is a good business practice to provide information to a client or prospect about your own privacy practices Sample wording is provided in HUBLINK that you can use on your business letterhead to assist you in preparing documentation This information can be giv-en to the client at an initial meeting Accountability

You must take appropriate measures in your practice to ensure that information yoursquove col-lected is used for the purposes identified and that it is not used for another purpose or dis-closed to a third party without the clientrsquos or prospectrsquos consent except as may otherwise be allowed by law

You should only disclose personal information about your clients to another person or com-pany if you have the verbal or written consent of your client or if you are otherwise allowed to do so by law You can recommend other professionals or advisors to your clients if they ask you or if you believe they may benefit from such services You should never provide any client names or other information to third parties that may use it to market their services to your clients unless you have the clients consent

You must take appropriate precautions to safeguard client information from third parties who may have access to your premises ie security cleaning services and suppliers

More information on PIPEDA can be found at the Federal Privacy Commissionerrsquos website

Continue on next page

Physical Operational Safeguards

When destroying paper materials containing client or prospect personal information always shred the documents either by using your own shredder or subscribing to a shredding ser-vice

Information stored on CDs and diskettes should be deleted Ensure that all sensitive personal information is accessed through appropriate user ID and

password secured in locked rooms cabinets andor desk drawers when not actively in use and that access is appropriately restricted to those requiring access for the performance of their duties

Safeguard client information whether in your personal office car or other location Personal information should be removed from the advisorrsquos place of business only when necessary or required to appropriately service clients

Computers and PDAs should be locked to prevent access during all absences (lunch meetings evenings weekends illnesses and vacations)

Laptops should be securely anchored or stored in a locked cabinet or drawer (the key should be stored in a safe place away from laptop)

Use screen savers or other means to cover personal information on computer screens when others are in your office or work area

Other Operational Safeguards

You and your associates and staff should take appropriate measures to authenticate the identity of the person asking for confidential information before itrsquos released

Attach a disclaimer to all e-mail and FAX communications containing client personal infor-mation Example as follows ldquoThe contents of this communication including any attachment(s) are confidential and may be privileged If you are not the intended recipient (or are not receiving this communication on behalf of the intended recipient) please notify the sender immediately and delete or destroy this communication without reading it and without mak-ing forwarding or retaining any copy or record of it or its contents Thank yourdquo

Fax machines photocopiers printers etc should be located in areas where access is reason-ably limited

Never discuss clients in public places such as elevators cafeterias or restaurants Take precautions to avoid being overheard when discussing client or employee personal in-

formation on cellular phones These are excellent recommendations which can be incorporated into your Privacy Policy and

Procedures

Advisor Insurance amp Financial Services KEY RESPONSIBILITIES

You will be actively working to develop and grow your client base and providing solutions including Insurance Employee Benefits Retirement Planning andor Investments

Planning building and execution of a business sales plan

You are a true client relationship advisor who looks for opportunities to refer and receive referrals

You will participate with all the companyrsquos marketing activities and contribute your ideas towards their effectiveness and contributing towards their positive results

Building and growing your centers of influences

Keeping up to date with industry and regulatory trends and changes

Working with all lines of Pacific Place Financial Services Bridgeforce Pacific Place business offerings

DESIRED SKILLS amp EXPERIENCE

Minimum 3 years experience in a similar role and ready to take your career to the next step experienced with Insurance andor Investment Sales an asset but not mandatory

Strong listening skills and willingness to learn

Insurance Licensed (LLQP) and CFP CSC CIM CPA CFA CLU as an asset or working towards such Designation Willingness to obtain LLQP license if not currently licensed

Strong communication skills oral and written

Professional motivated and able to work in a fast-paced dynamic environment Team centered driven and self motivated attitude Compensation commissions + marketing support + mentorship + coaching + networking avenues Take ad-vantage of this opportunity to work alongside some of the top minds in the industry and benefit from the structure support and resources necessary to push your success to the next level Please send a cover let-ter and your resume to talentpacificplacegroupcom with ldquoCareerrdquo in the subject line

We thank all applicants who apply but only those candidates selected for an interview will be contacted

If you know of anyone who maybe interested in a career in Financial Services please have them send in their resume for in interview talentpacificplacegroupcom

In the News at PPIS _________________________________

Keeping you informed

Welcome

At Pacific Place Insurance

Services we like to keep our

agents informed We hope

you find this update useful

Enjoy

April 7 Our update on COVID-19

(coronavirus)

British Columbia Driver Licence To help increase safety for both customers and employees ICBC has been working with the Ministries of Health and Citizens Services to develop on-line and phone-based service delivery extension options to reduce the need for BC residents to physically visit a driver li-censing office

BRITISH COLUMBIA DRIVER LICENCE (BCDL)

The following services are now available over the phone Please call us at 1-800-950-1498 or 250-978-8300 to

Renew an existing BCDL that is within 6 weeks of your card expiry date

Reinstate a BCDL that has been cancelled prohibited or suspended and is now eligible for a reinstatement

Issue a replacement BCDL

The driver licensing fee photo and signature (as appropriate) will not be collected at the time of your call

We will mail you a paper interim drivers licence that extends your drivers licence validity period for an additional 90 days A physical card will not be produced until you attend one of our driver licensing offices at which time the regular fees and signatory requirements will apply

These temporary procedures apply to driver licences that are expiring within six weeks or have not expired for more than three years

In the News at PPIS _________________________________

Keeping you informed

Welcome

At Pacific Place Insurance

Services we like to keep our

agents informed We hope

you find this update useful

Enjoy

Given that insurers rely on investments to supplement their underwriting in-come how big of a concern is the recent nosedive in stock markets

ldquoRight now from the standpoint of reduction in equity values the Canadian PampC segment as a whole can withstand thatrdquo Greg Williams senior director at AM Best Ratings Services said in a recent interview

It used to be that when interest rates were higher insurers could easily offset underwriting losses with investment income In general PampC insurersrsquo invest-ments are tied up in relatively safe investment options such as bonds Now however not only are interest rates at an all-time low but stock prices are also dropping

The SampPTSX Composite Index ndash at 17994 on Feb 20 ndash dropped 38 to 11222 on Mar 23 which was 12 days after the World Health Organization called COVID-19 a pandemic The same index opened Tuesday at 13916 so the SampPTSX Composite is still down nearly 23 from six weeks ago Mean-while the SampP 500 opened Tuesday at 2736 down about 20 from 3386 in late February

But stocks are only one type of egg in an insurance companyrsquos investment bas-ket Moreover AM Best suggests that some Canadian insurers could be more affected than others by declines in equity prices

ldquoThat is what we are looking atrdquo Williams told Canadian Underwriter ldquoAs rating analysts we are going through our portfolios identifying the companies that we think may not have as robust capitalization or may have an over-reliance on equity exposurerdquo

Oldwick NJ-based AM Best Company Inc which rates the financial health of individual insurers was asked by Canadian Underwriter to comment on the im-pact of the COVID-19 pandemic

Can Canadarsquos PampC industry withstand the 20 stock market drop

Fears over the COVID-19 pandemic and plummeting oil prices have caused mortgage rates to plummet to multi-year lows over the past couple of weeks

But now some lenders are actually starting to raise rates

Fixed rates on certain terms have been creeping back up while some of the big banks have been quietly cutting their dis-counts on prime rate (which affects floating rates)

Scotiabank for example raised its published 5-year closed variable rate 60 percentage points on Saturday from 345 to 405

A host of other lenders have also been slashing their discounts from prime by anywhere from 20 up to 75 basis points At one lender for example a new borrower could have obtained a high-ratio 5-year variable mortgage at Prime ndash 100 or 245 Today that same rate is now Prime ndash 025 or 320

So whatrsquos going on Fear has saturated the market to the extent that lenders are now concerned about liquidity and ris-ing defaults according to observers

ldquoI think if yoursquore a bank yoursquore scared of losses right nowrdquo Shawn Stillman founder of mortgageoutletca told CMT ldquoThe banks are in this to make money and if they donrsquot think that theyrsquore going to be able to make money because all of a sudden their default rate is going to go up then theyrsquore going to protect themselves by raising ratesrdquo

In addition to the potential for an increase in default rates Stillman says that with more people facing temporary layoffs due to the coronavirus more people will start drawing on their available credit

ldquoIf yoursquore a business and you have a line of credit yoursquore drawing on that line of credit If you have credit cards yoursquore maxing out those credit cards You are using your ability to borrow more money and it becomes a shock to the systemrdquo Stillman said Essentially the banks could face a growing run on available credit facilities which could challenge their ability to finance all of that credit

Thatrsquos one of the reasons why the Office of the Superintendent of Financial Institutions (OSFI) announced on Friday that it was lowering the capital requirements for banks which would free up an additional $300 billion of lending capacity

Despite the Bank of Canadarsquos emergency rate cut on Friday markets are still pricing in an additional 50-bps cut when the Bank meets next month That will bring Canadarsquos overnight lending rate down to 025

Knowing this banks are starting to increase the discounts from prime so that the economics of funding variable-rate mortgages continues to make sense

Why are mortgage

rates going up

How will COVID-19 affect the housing market

Economists and elected leaders agree that the COVID-19 pandemic will cause economic activity to slow which will likely impact the housing market

With that in mind the Bank of Canada recently lowered the overnight rate as a proactive measure to ease the negative impact of COVID-19 on the Canadian economy

Demand for homes last month saw significant year-over-year increases and preliminary reports from this month show a similar trend

In the US however about 16 per cent of Realtors nationwide reported re-duced buyer interest since the onset of COVID-19

Right now sales seem to be relatively unaffected by the virus but things are moving quite quickly and this trend might not continue

Home sales and prices What to expect

Home sales and prices will likely face declines in the spring and early summer with a recovery along with the economy in the second half of the year accord-ing to the latest projection from BC Real Estate Association (BCREA) Chief Economist Brendon Ogmundson

ldquoUnsurprisingly the results of our simulations show a steep decline in home sales in the second quarter of this year as economic activity becomes eerily quietrdquo said Ogmundson in the latest BCREA Market Intelligence Report

The provincial rental freeze evictions ban and what it means for you

The provincial government brought a new Rental Tenancy Order (RTO) into effect restricting rent increases and evictions during the COVID-19 pandemic 

Herersquos what you need to know about these changes Eviction moratorium Landlords can no longer give a tenant a notice to end the tenancy except in situations where people or the rental unit are at significant risk However if a landlord gave a tenant a notice to end the tenancy before March 30 then the notice remains in effect subject to the dispute resolution process and an order of possession can still be granted    If a seller and a tenant sign a Mutual Agreement to End a Tenancy and the tenant refuses to vacate the premises this will not be en-forceable until the emergency orders are lifted   This may be complicated in cases where a tenant is under mandatory quarantine self-isolation or is in a medical facility In those cases itrsquos probably best to seek legal advice 

Landlordrsquos right to enter rental unit A landlord can enter a rental unit for repairs or showings as long as the tenant consents Landlords must follow the standard procedure of requesting access at least 24 hours in advance noting the proposed date and time ndash and they must wait for the tenantrsquos consent Landlords can enter rental units without tenant consent if theres an emergency in relation to the COVID-19 pandemic and the entry is necessary to protect the health safety or welfare of the landlord the tenant or the other occupants 

Rent freeze Rent increases set to occur while this order is in effect including previously announced rent increases set to take effect from March 30 onwards canrsquot take effect until after the state of emergency has ended An exception for a rent increase would be if one or more occu-pants are added to a unit and the tenancy agreement specifies how the rent varies with the number of occupants 

Restricting access to common areas Landlords can reasonably restrict access to common areas to prevent the spread of COVID-19 

Resources The provincial government created an FAQ on these rental changes Click here to read it  LandlordBC also has an FAQ on the subject Click here to read it 

17 Steps to Sell your Home in the COVID era

1 You meet with the agent in-person while practicing physical distancing or via Zoom to discuss listing the proper ty on the MLSreg System Once terms have been agreed upon we and sign the forms via Docusign to

initiate the contract

2 The online marketing of your home has become more important than ever before We set up professional photos a high-quality Virtual Tour and a professional Floor Plan so that the online consumer has a great vis-ual understanding of your home You post your new listing on your website and the MLS to begin promoting

it according to your marketing plan

3 Potential buyers and other members become aware of the listing and the virtual open house clicking on a recorded open house introductory video They can also view the virtual tour

4 We also do a livestream video showing on social media to further showcase your home That will be saved

on all platforms (website Instagram Facebook) for people to reference

5 A buyer likes the place and contacts the sellerrsquos (or their own) REALTORreg with questions

6 The interested buyer drives to the property and does a walk-around If the walk-around takes place on public property no further arrangements need to be made other than to give sellers a heads-up people will be standing or walking about the area If the selleroccupant permits the buyers could take a walk around

the property itself

7 This step is negotiable If the property is owner occupied or the tenants are amicable a private showing with masks hand sanitizers gloves and practicing social distancing can be done If the owner or tenants

donrsquot feel comfortable with this we proceed to 8

8 Interested buyer contacts the sellerrsquos Realtor or their own Realtor asking to write an offer (If the buyer wants to deal with the sellerrsquos Realtor theyrsquoll be unrepresented per Councilrsquos requirements)

9 The offer is drafted and is emailed to the buyer for review Upon approval the offer is sent to the sellers

Realtor

10 Usually therersquos a back and forth between the parties via their Realtors all done through the phone and or any other non-face-to-face means

11 Seller and buyer agree on a deal with executed copies sent to the buyer and seller via their Realtors

12 The deal usually includes the following subjects Subject to inspection (buyerhome inspectorappraiser

etc) with recommendations for different time slots to ensure physical distancing

13 Realtors discuss health and safety protocols documenting the partiesrsquo informed consent in their files We have a brokerage form that goes through the list of protocols

14 The Realtors arrange with a mind to informed consent the inspections incorporating robust physical

distancing and health risk-management practices

15 Once the inspections done and approved subjects are removed using Docusign and sent to the parties

16 The lawyersnotaries arrange for the closing following the directives of the Law SocietyBar Association and LTSA edicts dealing with in-personvirtual meeting requirements (eg signing and checking ID protocols)

17 Possession takes place with remote key pick-up arranged in advance again with physical distancing

kept in mind

Page 11: May NEWSLETTER · libraries, zoos, aquariums, museums and more are available for you to explore and watch from your home. Here are 5 Canadian attractions you can virtually visit right

ldquoQuote of the monthrdquo

Update Access to Federal COVID-19 Subsidies for Financial Advisors

Federal Subsidy Access for Self-Employed Advisors

Canada Emergency Wage Subsidy (CEWS)

Who qualifies If you have paid employees you may qualify for this 75 wage subsidy You must have

withstood a minimum 15 revenue decline in March andor a 30 revenue decline in April

and May If you meet the revenue decline threshold in March you automatically qualify for

April May would have to be reassessed How does it work To demonstrate threshold requirements you must choose one of the following methodolo-

gy options Option 1 You can compare your revenue for the month you wish to receive the subsidy

in with your revenue for the same month last year and show a 30 decrease for April and

May or a 15 decrease for March Option 2 You can compare your gross revenue for the month you wish to receive the

subsidy in with your average of gross revenue from January and February 2020 Once an option is chosen you must stick to that option and not change your meth-

odology

Learn More

Learn More

Canada Emergency Business Account (CEBA)

Who qualifies The government has addressed concerns from many industry associations by lowering

the payroll threshold from $50000 to $20000 If you are incorporated and pay your-

selves at least $20000 yearly you qualify for this subsidy How does it work Provided by participating financial institutions the program will run for three months and

provides a $40000 interest-free loan for a period of just over 2 years $10000 of that is forgivable if paid in full by the end of 2022

Canada Emergency Commercial Rent Assistance Program (CECRA)

This program is in development and the provinces must be engaged given they are

tasked with rental issues This program will provide federal assistance to alleviate a

large portion of commercial rental costs A portion of rental costs will have to be paid by

businesses

Federal Subsidy Access for All Employees (Including Commission-Based Advisors)

Canadian Emergency Response Benefit (CERB)

Who qualifies This subsidy provides access to anyone that has earned a minimum of $5000 of in-

come in 2019 This includes those that have been paying themselves via dividends or

earn their income via commission How it works Through this program you could earn a minimum of $1000 a month on top of any busi-

ness revenue that you have been earning during the COVID-19 pandemic

Learn More

Learn More

Pacific Place Financial Services Annual Conference

Qualification Period January 1 2020mdashDecember 31 2020

Travel Period 2021

Qualification 75000 FYC

Be part of this annual PPFS conference on us

This event is not to be missed

There is lotrsquos of time left to submit cases from all carriers

Check with Mable or Mimi to see how close you are to attend and

contest rules

Compliance Department

Pacific Place Financial ServicesBridgeforce Pacific Place

Your Privacy Policy Ensure Safekeeping of Client Personal

Information ndash Best Practices amp Compliance Tips

When collecting information from clients and prospects you must be prepared to explain the purposes for which you are collecting this information Client consent to an advisorrsquos collection and use of personal information is generally included within the Insurer application signed by the client This provides authorization to the advisor for this single purpose and to this single In-surer Where the advisor will retain ANY of this information collected in order to build a client file or to assist the client with future requirements consent should be obtained from the client in writing at all times It is a good business practice to provide information to a client or prospect about your own privacy practices Sample wording is provided in HUBLINK that you can use on your business letterhead to assist you in preparing documentation This information can be giv-en to the client at an initial meeting Accountability

You must take appropriate measures in your practice to ensure that information yoursquove col-lected is used for the purposes identified and that it is not used for another purpose or dis-closed to a third party without the clientrsquos or prospectrsquos consent except as may otherwise be allowed by law

You should only disclose personal information about your clients to another person or com-pany if you have the verbal or written consent of your client or if you are otherwise allowed to do so by law You can recommend other professionals or advisors to your clients if they ask you or if you believe they may benefit from such services You should never provide any client names or other information to third parties that may use it to market their services to your clients unless you have the clients consent

You must take appropriate precautions to safeguard client information from third parties who may have access to your premises ie security cleaning services and suppliers

More information on PIPEDA can be found at the Federal Privacy Commissionerrsquos website

Continue on next page

Physical Operational Safeguards

When destroying paper materials containing client or prospect personal information always shred the documents either by using your own shredder or subscribing to a shredding ser-vice

Information stored on CDs and diskettes should be deleted Ensure that all sensitive personal information is accessed through appropriate user ID and

password secured in locked rooms cabinets andor desk drawers when not actively in use and that access is appropriately restricted to those requiring access for the performance of their duties

Safeguard client information whether in your personal office car or other location Personal information should be removed from the advisorrsquos place of business only when necessary or required to appropriately service clients

Computers and PDAs should be locked to prevent access during all absences (lunch meetings evenings weekends illnesses and vacations)

Laptops should be securely anchored or stored in a locked cabinet or drawer (the key should be stored in a safe place away from laptop)

Use screen savers or other means to cover personal information on computer screens when others are in your office or work area

Other Operational Safeguards

You and your associates and staff should take appropriate measures to authenticate the identity of the person asking for confidential information before itrsquos released

Attach a disclaimer to all e-mail and FAX communications containing client personal infor-mation Example as follows ldquoThe contents of this communication including any attachment(s) are confidential and may be privileged If you are not the intended recipient (or are not receiving this communication on behalf of the intended recipient) please notify the sender immediately and delete or destroy this communication without reading it and without mak-ing forwarding or retaining any copy or record of it or its contents Thank yourdquo

Fax machines photocopiers printers etc should be located in areas where access is reason-ably limited

Never discuss clients in public places such as elevators cafeterias or restaurants Take precautions to avoid being overheard when discussing client or employee personal in-

formation on cellular phones These are excellent recommendations which can be incorporated into your Privacy Policy and

Procedures

Advisor Insurance amp Financial Services KEY RESPONSIBILITIES

You will be actively working to develop and grow your client base and providing solutions including Insurance Employee Benefits Retirement Planning andor Investments

Planning building and execution of a business sales plan

You are a true client relationship advisor who looks for opportunities to refer and receive referrals

You will participate with all the companyrsquos marketing activities and contribute your ideas towards their effectiveness and contributing towards their positive results

Building and growing your centers of influences

Keeping up to date with industry and regulatory trends and changes

Working with all lines of Pacific Place Financial Services Bridgeforce Pacific Place business offerings

DESIRED SKILLS amp EXPERIENCE

Minimum 3 years experience in a similar role and ready to take your career to the next step experienced with Insurance andor Investment Sales an asset but not mandatory

Strong listening skills and willingness to learn

Insurance Licensed (LLQP) and CFP CSC CIM CPA CFA CLU as an asset or working towards such Designation Willingness to obtain LLQP license if not currently licensed

Strong communication skills oral and written

Professional motivated and able to work in a fast-paced dynamic environment Team centered driven and self motivated attitude Compensation commissions + marketing support + mentorship + coaching + networking avenues Take ad-vantage of this opportunity to work alongside some of the top minds in the industry and benefit from the structure support and resources necessary to push your success to the next level Please send a cover let-ter and your resume to talentpacificplacegroupcom with ldquoCareerrdquo in the subject line

We thank all applicants who apply but only those candidates selected for an interview will be contacted

If you know of anyone who maybe interested in a career in Financial Services please have them send in their resume for in interview talentpacificplacegroupcom

In the News at PPIS _________________________________

Keeping you informed

Welcome

At Pacific Place Insurance

Services we like to keep our

agents informed We hope

you find this update useful

Enjoy

April 7 Our update on COVID-19

(coronavirus)

British Columbia Driver Licence To help increase safety for both customers and employees ICBC has been working with the Ministries of Health and Citizens Services to develop on-line and phone-based service delivery extension options to reduce the need for BC residents to physically visit a driver li-censing office

BRITISH COLUMBIA DRIVER LICENCE (BCDL)

The following services are now available over the phone Please call us at 1-800-950-1498 or 250-978-8300 to

Renew an existing BCDL that is within 6 weeks of your card expiry date

Reinstate a BCDL that has been cancelled prohibited or suspended and is now eligible for a reinstatement

Issue a replacement BCDL

The driver licensing fee photo and signature (as appropriate) will not be collected at the time of your call

We will mail you a paper interim drivers licence that extends your drivers licence validity period for an additional 90 days A physical card will not be produced until you attend one of our driver licensing offices at which time the regular fees and signatory requirements will apply

These temporary procedures apply to driver licences that are expiring within six weeks or have not expired for more than three years

In the News at PPIS _________________________________

Keeping you informed

Welcome

At Pacific Place Insurance

Services we like to keep our

agents informed We hope

you find this update useful

Enjoy

Given that insurers rely on investments to supplement their underwriting in-come how big of a concern is the recent nosedive in stock markets

ldquoRight now from the standpoint of reduction in equity values the Canadian PampC segment as a whole can withstand thatrdquo Greg Williams senior director at AM Best Ratings Services said in a recent interview

It used to be that when interest rates were higher insurers could easily offset underwriting losses with investment income In general PampC insurersrsquo invest-ments are tied up in relatively safe investment options such as bonds Now however not only are interest rates at an all-time low but stock prices are also dropping

The SampPTSX Composite Index ndash at 17994 on Feb 20 ndash dropped 38 to 11222 on Mar 23 which was 12 days after the World Health Organization called COVID-19 a pandemic The same index opened Tuesday at 13916 so the SampPTSX Composite is still down nearly 23 from six weeks ago Mean-while the SampP 500 opened Tuesday at 2736 down about 20 from 3386 in late February

But stocks are only one type of egg in an insurance companyrsquos investment bas-ket Moreover AM Best suggests that some Canadian insurers could be more affected than others by declines in equity prices

ldquoThat is what we are looking atrdquo Williams told Canadian Underwriter ldquoAs rating analysts we are going through our portfolios identifying the companies that we think may not have as robust capitalization or may have an over-reliance on equity exposurerdquo

Oldwick NJ-based AM Best Company Inc which rates the financial health of individual insurers was asked by Canadian Underwriter to comment on the im-pact of the COVID-19 pandemic

Can Canadarsquos PampC industry withstand the 20 stock market drop

Fears over the COVID-19 pandemic and plummeting oil prices have caused mortgage rates to plummet to multi-year lows over the past couple of weeks

But now some lenders are actually starting to raise rates

Fixed rates on certain terms have been creeping back up while some of the big banks have been quietly cutting their dis-counts on prime rate (which affects floating rates)

Scotiabank for example raised its published 5-year closed variable rate 60 percentage points on Saturday from 345 to 405

A host of other lenders have also been slashing their discounts from prime by anywhere from 20 up to 75 basis points At one lender for example a new borrower could have obtained a high-ratio 5-year variable mortgage at Prime ndash 100 or 245 Today that same rate is now Prime ndash 025 or 320

So whatrsquos going on Fear has saturated the market to the extent that lenders are now concerned about liquidity and ris-ing defaults according to observers

ldquoI think if yoursquore a bank yoursquore scared of losses right nowrdquo Shawn Stillman founder of mortgageoutletca told CMT ldquoThe banks are in this to make money and if they donrsquot think that theyrsquore going to be able to make money because all of a sudden their default rate is going to go up then theyrsquore going to protect themselves by raising ratesrdquo

In addition to the potential for an increase in default rates Stillman says that with more people facing temporary layoffs due to the coronavirus more people will start drawing on their available credit

ldquoIf yoursquore a business and you have a line of credit yoursquore drawing on that line of credit If you have credit cards yoursquore maxing out those credit cards You are using your ability to borrow more money and it becomes a shock to the systemrdquo Stillman said Essentially the banks could face a growing run on available credit facilities which could challenge their ability to finance all of that credit

Thatrsquos one of the reasons why the Office of the Superintendent of Financial Institutions (OSFI) announced on Friday that it was lowering the capital requirements for banks which would free up an additional $300 billion of lending capacity

Despite the Bank of Canadarsquos emergency rate cut on Friday markets are still pricing in an additional 50-bps cut when the Bank meets next month That will bring Canadarsquos overnight lending rate down to 025

Knowing this banks are starting to increase the discounts from prime so that the economics of funding variable-rate mortgages continues to make sense

Why are mortgage

rates going up

How will COVID-19 affect the housing market

Economists and elected leaders agree that the COVID-19 pandemic will cause economic activity to slow which will likely impact the housing market

With that in mind the Bank of Canada recently lowered the overnight rate as a proactive measure to ease the negative impact of COVID-19 on the Canadian economy

Demand for homes last month saw significant year-over-year increases and preliminary reports from this month show a similar trend

In the US however about 16 per cent of Realtors nationwide reported re-duced buyer interest since the onset of COVID-19

Right now sales seem to be relatively unaffected by the virus but things are moving quite quickly and this trend might not continue

Home sales and prices What to expect

Home sales and prices will likely face declines in the spring and early summer with a recovery along with the economy in the second half of the year accord-ing to the latest projection from BC Real Estate Association (BCREA) Chief Economist Brendon Ogmundson

ldquoUnsurprisingly the results of our simulations show a steep decline in home sales in the second quarter of this year as economic activity becomes eerily quietrdquo said Ogmundson in the latest BCREA Market Intelligence Report

The provincial rental freeze evictions ban and what it means for you

The provincial government brought a new Rental Tenancy Order (RTO) into effect restricting rent increases and evictions during the COVID-19 pandemic 

Herersquos what you need to know about these changes Eviction moratorium Landlords can no longer give a tenant a notice to end the tenancy except in situations where people or the rental unit are at significant risk However if a landlord gave a tenant a notice to end the tenancy before March 30 then the notice remains in effect subject to the dispute resolution process and an order of possession can still be granted    If a seller and a tenant sign a Mutual Agreement to End a Tenancy and the tenant refuses to vacate the premises this will not be en-forceable until the emergency orders are lifted   This may be complicated in cases where a tenant is under mandatory quarantine self-isolation or is in a medical facility In those cases itrsquos probably best to seek legal advice 

Landlordrsquos right to enter rental unit A landlord can enter a rental unit for repairs or showings as long as the tenant consents Landlords must follow the standard procedure of requesting access at least 24 hours in advance noting the proposed date and time ndash and they must wait for the tenantrsquos consent Landlords can enter rental units without tenant consent if theres an emergency in relation to the COVID-19 pandemic and the entry is necessary to protect the health safety or welfare of the landlord the tenant or the other occupants 

Rent freeze Rent increases set to occur while this order is in effect including previously announced rent increases set to take effect from March 30 onwards canrsquot take effect until after the state of emergency has ended An exception for a rent increase would be if one or more occu-pants are added to a unit and the tenancy agreement specifies how the rent varies with the number of occupants 

Restricting access to common areas Landlords can reasonably restrict access to common areas to prevent the spread of COVID-19 

Resources The provincial government created an FAQ on these rental changes Click here to read it  LandlordBC also has an FAQ on the subject Click here to read it 

17 Steps to Sell your Home in the COVID era

1 You meet with the agent in-person while practicing physical distancing or via Zoom to discuss listing the proper ty on the MLSreg System Once terms have been agreed upon we and sign the forms via Docusign to

initiate the contract

2 The online marketing of your home has become more important than ever before We set up professional photos a high-quality Virtual Tour and a professional Floor Plan so that the online consumer has a great vis-ual understanding of your home You post your new listing on your website and the MLS to begin promoting

it according to your marketing plan

3 Potential buyers and other members become aware of the listing and the virtual open house clicking on a recorded open house introductory video They can also view the virtual tour

4 We also do a livestream video showing on social media to further showcase your home That will be saved

on all platforms (website Instagram Facebook) for people to reference

5 A buyer likes the place and contacts the sellerrsquos (or their own) REALTORreg with questions

6 The interested buyer drives to the property and does a walk-around If the walk-around takes place on public property no further arrangements need to be made other than to give sellers a heads-up people will be standing or walking about the area If the selleroccupant permits the buyers could take a walk around

the property itself

7 This step is negotiable If the property is owner occupied or the tenants are amicable a private showing with masks hand sanitizers gloves and practicing social distancing can be done If the owner or tenants

donrsquot feel comfortable with this we proceed to 8

8 Interested buyer contacts the sellerrsquos Realtor or their own Realtor asking to write an offer (If the buyer wants to deal with the sellerrsquos Realtor theyrsquoll be unrepresented per Councilrsquos requirements)

9 The offer is drafted and is emailed to the buyer for review Upon approval the offer is sent to the sellers

Realtor

10 Usually therersquos a back and forth between the parties via their Realtors all done through the phone and or any other non-face-to-face means

11 Seller and buyer agree on a deal with executed copies sent to the buyer and seller via their Realtors

12 The deal usually includes the following subjects Subject to inspection (buyerhome inspectorappraiser

etc) with recommendations for different time slots to ensure physical distancing

13 Realtors discuss health and safety protocols documenting the partiesrsquo informed consent in their files We have a brokerage form that goes through the list of protocols

14 The Realtors arrange with a mind to informed consent the inspections incorporating robust physical

distancing and health risk-management practices

15 Once the inspections done and approved subjects are removed using Docusign and sent to the parties

16 The lawyersnotaries arrange for the closing following the directives of the Law SocietyBar Association and LTSA edicts dealing with in-personvirtual meeting requirements (eg signing and checking ID protocols)

17 Possession takes place with remote key pick-up arranged in advance again with physical distancing

kept in mind

Page 12: May NEWSLETTER · libraries, zoos, aquariums, museums and more are available for you to explore and watch from your home. Here are 5 Canadian attractions you can virtually visit right

Update Access to Federal COVID-19 Subsidies for Financial Advisors

Federal Subsidy Access for Self-Employed Advisors

Canada Emergency Wage Subsidy (CEWS)

Who qualifies If you have paid employees you may qualify for this 75 wage subsidy You must have

withstood a minimum 15 revenue decline in March andor a 30 revenue decline in April

and May If you meet the revenue decline threshold in March you automatically qualify for

April May would have to be reassessed How does it work To demonstrate threshold requirements you must choose one of the following methodolo-

gy options Option 1 You can compare your revenue for the month you wish to receive the subsidy

in with your revenue for the same month last year and show a 30 decrease for April and

May or a 15 decrease for March Option 2 You can compare your gross revenue for the month you wish to receive the

subsidy in with your average of gross revenue from January and February 2020 Once an option is chosen you must stick to that option and not change your meth-

odology

Learn More

Learn More

Canada Emergency Business Account (CEBA)

Who qualifies The government has addressed concerns from many industry associations by lowering

the payroll threshold from $50000 to $20000 If you are incorporated and pay your-

selves at least $20000 yearly you qualify for this subsidy How does it work Provided by participating financial institutions the program will run for three months and

provides a $40000 interest-free loan for a period of just over 2 years $10000 of that is forgivable if paid in full by the end of 2022

Canada Emergency Commercial Rent Assistance Program (CECRA)

This program is in development and the provinces must be engaged given they are

tasked with rental issues This program will provide federal assistance to alleviate a

large portion of commercial rental costs A portion of rental costs will have to be paid by

businesses

Federal Subsidy Access for All Employees (Including Commission-Based Advisors)

Canadian Emergency Response Benefit (CERB)

Who qualifies This subsidy provides access to anyone that has earned a minimum of $5000 of in-

come in 2019 This includes those that have been paying themselves via dividends or

earn their income via commission How it works Through this program you could earn a minimum of $1000 a month on top of any busi-

ness revenue that you have been earning during the COVID-19 pandemic

Learn More

Learn More

Pacific Place Financial Services Annual Conference

Qualification Period January 1 2020mdashDecember 31 2020

Travel Period 2021

Qualification 75000 FYC

Be part of this annual PPFS conference on us

This event is not to be missed

There is lotrsquos of time left to submit cases from all carriers

Check with Mable or Mimi to see how close you are to attend and

contest rules

Compliance Department

Pacific Place Financial ServicesBridgeforce Pacific Place

Your Privacy Policy Ensure Safekeeping of Client Personal

Information ndash Best Practices amp Compliance Tips

When collecting information from clients and prospects you must be prepared to explain the purposes for which you are collecting this information Client consent to an advisorrsquos collection and use of personal information is generally included within the Insurer application signed by the client This provides authorization to the advisor for this single purpose and to this single In-surer Where the advisor will retain ANY of this information collected in order to build a client file or to assist the client with future requirements consent should be obtained from the client in writing at all times It is a good business practice to provide information to a client or prospect about your own privacy practices Sample wording is provided in HUBLINK that you can use on your business letterhead to assist you in preparing documentation This information can be giv-en to the client at an initial meeting Accountability

You must take appropriate measures in your practice to ensure that information yoursquove col-lected is used for the purposes identified and that it is not used for another purpose or dis-closed to a third party without the clientrsquos or prospectrsquos consent except as may otherwise be allowed by law

You should only disclose personal information about your clients to another person or com-pany if you have the verbal or written consent of your client or if you are otherwise allowed to do so by law You can recommend other professionals or advisors to your clients if they ask you or if you believe they may benefit from such services You should never provide any client names or other information to third parties that may use it to market their services to your clients unless you have the clients consent

You must take appropriate precautions to safeguard client information from third parties who may have access to your premises ie security cleaning services and suppliers

More information on PIPEDA can be found at the Federal Privacy Commissionerrsquos website

Continue on next page

Physical Operational Safeguards

When destroying paper materials containing client or prospect personal information always shred the documents either by using your own shredder or subscribing to a shredding ser-vice

Information stored on CDs and diskettes should be deleted Ensure that all sensitive personal information is accessed through appropriate user ID and

password secured in locked rooms cabinets andor desk drawers when not actively in use and that access is appropriately restricted to those requiring access for the performance of their duties

Safeguard client information whether in your personal office car or other location Personal information should be removed from the advisorrsquos place of business only when necessary or required to appropriately service clients

Computers and PDAs should be locked to prevent access during all absences (lunch meetings evenings weekends illnesses and vacations)

Laptops should be securely anchored or stored in a locked cabinet or drawer (the key should be stored in a safe place away from laptop)

Use screen savers or other means to cover personal information on computer screens when others are in your office or work area

Other Operational Safeguards

You and your associates and staff should take appropriate measures to authenticate the identity of the person asking for confidential information before itrsquos released

Attach a disclaimer to all e-mail and FAX communications containing client personal infor-mation Example as follows ldquoThe contents of this communication including any attachment(s) are confidential and may be privileged If you are not the intended recipient (or are not receiving this communication on behalf of the intended recipient) please notify the sender immediately and delete or destroy this communication without reading it and without mak-ing forwarding or retaining any copy or record of it or its contents Thank yourdquo

Fax machines photocopiers printers etc should be located in areas where access is reason-ably limited

Never discuss clients in public places such as elevators cafeterias or restaurants Take precautions to avoid being overheard when discussing client or employee personal in-

formation on cellular phones These are excellent recommendations which can be incorporated into your Privacy Policy and

Procedures

Advisor Insurance amp Financial Services KEY RESPONSIBILITIES

You will be actively working to develop and grow your client base and providing solutions including Insurance Employee Benefits Retirement Planning andor Investments

Planning building and execution of a business sales plan

You are a true client relationship advisor who looks for opportunities to refer and receive referrals

You will participate with all the companyrsquos marketing activities and contribute your ideas towards their effectiveness and contributing towards their positive results

Building and growing your centers of influences

Keeping up to date with industry and regulatory trends and changes

Working with all lines of Pacific Place Financial Services Bridgeforce Pacific Place business offerings

DESIRED SKILLS amp EXPERIENCE

Minimum 3 years experience in a similar role and ready to take your career to the next step experienced with Insurance andor Investment Sales an asset but not mandatory

Strong listening skills and willingness to learn

Insurance Licensed (LLQP) and CFP CSC CIM CPA CFA CLU as an asset or working towards such Designation Willingness to obtain LLQP license if not currently licensed

Strong communication skills oral and written

Professional motivated and able to work in a fast-paced dynamic environment Team centered driven and self motivated attitude Compensation commissions + marketing support + mentorship + coaching + networking avenues Take ad-vantage of this opportunity to work alongside some of the top minds in the industry and benefit from the structure support and resources necessary to push your success to the next level Please send a cover let-ter and your resume to talentpacificplacegroupcom with ldquoCareerrdquo in the subject line

We thank all applicants who apply but only those candidates selected for an interview will be contacted

If you know of anyone who maybe interested in a career in Financial Services please have them send in their resume for in interview talentpacificplacegroupcom

In the News at PPIS _________________________________

Keeping you informed

Welcome

At Pacific Place Insurance

Services we like to keep our

agents informed We hope

you find this update useful

Enjoy

April 7 Our update on COVID-19

(coronavirus)

British Columbia Driver Licence To help increase safety for both customers and employees ICBC has been working with the Ministries of Health and Citizens Services to develop on-line and phone-based service delivery extension options to reduce the need for BC residents to physically visit a driver li-censing office

BRITISH COLUMBIA DRIVER LICENCE (BCDL)

The following services are now available over the phone Please call us at 1-800-950-1498 or 250-978-8300 to

Renew an existing BCDL that is within 6 weeks of your card expiry date

Reinstate a BCDL that has been cancelled prohibited or suspended and is now eligible for a reinstatement

Issue a replacement BCDL

The driver licensing fee photo and signature (as appropriate) will not be collected at the time of your call

We will mail you a paper interim drivers licence that extends your drivers licence validity period for an additional 90 days A physical card will not be produced until you attend one of our driver licensing offices at which time the regular fees and signatory requirements will apply

These temporary procedures apply to driver licences that are expiring within six weeks or have not expired for more than three years

In the News at PPIS _________________________________

Keeping you informed

Welcome

At Pacific Place Insurance

Services we like to keep our

agents informed We hope

you find this update useful

Enjoy

Given that insurers rely on investments to supplement their underwriting in-come how big of a concern is the recent nosedive in stock markets

ldquoRight now from the standpoint of reduction in equity values the Canadian PampC segment as a whole can withstand thatrdquo Greg Williams senior director at AM Best Ratings Services said in a recent interview

It used to be that when interest rates were higher insurers could easily offset underwriting losses with investment income In general PampC insurersrsquo invest-ments are tied up in relatively safe investment options such as bonds Now however not only are interest rates at an all-time low but stock prices are also dropping

The SampPTSX Composite Index ndash at 17994 on Feb 20 ndash dropped 38 to 11222 on Mar 23 which was 12 days after the World Health Organization called COVID-19 a pandemic The same index opened Tuesday at 13916 so the SampPTSX Composite is still down nearly 23 from six weeks ago Mean-while the SampP 500 opened Tuesday at 2736 down about 20 from 3386 in late February

But stocks are only one type of egg in an insurance companyrsquos investment bas-ket Moreover AM Best suggests that some Canadian insurers could be more affected than others by declines in equity prices

ldquoThat is what we are looking atrdquo Williams told Canadian Underwriter ldquoAs rating analysts we are going through our portfolios identifying the companies that we think may not have as robust capitalization or may have an over-reliance on equity exposurerdquo

Oldwick NJ-based AM Best Company Inc which rates the financial health of individual insurers was asked by Canadian Underwriter to comment on the im-pact of the COVID-19 pandemic

Can Canadarsquos PampC industry withstand the 20 stock market drop

Fears over the COVID-19 pandemic and plummeting oil prices have caused mortgage rates to plummet to multi-year lows over the past couple of weeks

But now some lenders are actually starting to raise rates

Fixed rates on certain terms have been creeping back up while some of the big banks have been quietly cutting their dis-counts on prime rate (which affects floating rates)

Scotiabank for example raised its published 5-year closed variable rate 60 percentage points on Saturday from 345 to 405

A host of other lenders have also been slashing their discounts from prime by anywhere from 20 up to 75 basis points At one lender for example a new borrower could have obtained a high-ratio 5-year variable mortgage at Prime ndash 100 or 245 Today that same rate is now Prime ndash 025 or 320

So whatrsquos going on Fear has saturated the market to the extent that lenders are now concerned about liquidity and ris-ing defaults according to observers

ldquoI think if yoursquore a bank yoursquore scared of losses right nowrdquo Shawn Stillman founder of mortgageoutletca told CMT ldquoThe banks are in this to make money and if they donrsquot think that theyrsquore going to be able to make money because all of a sudden their default rate is going to go up then theyrsquore going to protect themselves by raising ratesrdquo

In addition to the potential for an increase in default rates Stillman says that with more people facing temporary layoffs due to the coronavirus more people will start drawing on their available credit

ldquoIf yoursquore a business and you have a line of credit yoursquore drawing on that line of credit If you have credit cards yoursquore maxing out those credit cards You are using your ability to borrow more money and it becomes a shock to the systemrdquo Stillman said Essentially the banks could face a growing run on available credit facilities which could challenge their ability to finance all of that credit

Thatrsquos one of the reasons why the Office of the Superintendent of Financial Institutions (OSFI) announced on Friday that it was lowering the capital requirements for banks which would free up an additional $300 billion of lending capacity

Despite the Bank of Canadarsquos emergency rate cut on Friday markets are still pricing in an additional 50-bps cut when the Bank meets next month That will bring Canadarsquos overnight lending rate down to 025

Knowing this banks are starting to increase the discounts from prime so that the economics of funding variable-rate mortgages continues to make sense

Why are mortgage

rates going up

How will COVID-19 affect the housing market

Economists and elected leaders agree that the COVID-19 pandemic will cause economic activity to slow which will likely impact the housing market

With that in mind the Bank of Canada recently lowered the overnight rate as a proactive measure to ease the negative impact of COVID-19 on the Canadian economy

Demand for homes last month saw significant year-over-year increases and preliminary reports from this month show a similar trend

In the US however about 16 per cent of Realtors nationwide reported re-duced buyer interest since the onset of COVID-19

Right now sales seem to be relatively unaffected by the virus but things are moving quite quickly and this trend might not continue

Home sales and prices What to expect

Home sales and prices will likely face declines in the spring and early summer with a recovery along with the economy in the second half of the year accord-ing to the latest projection from BC Real Estate Association (BCREA) Chief Economist Brendon Ogmundson

ldquoUnsurprisingly the results of our simulations show a steep decline in home sales in the second quarter of this year as economic activity becomes eerily quietrdquo said Ogmundson in the latest BCREA Market Intelligence Report

The provincial rental freeze evictions ban and what it means for you

The provincial government brought a new Rental Tenancy Order (RTO) into effect restricting rent increases and evictions during the COVID-19 pandemic 

Herersquos what you need to know about these changes Eviction moratorium Landlords can no longer give a tenant a notice to end the tenancy except in situations where people or the rental unit are at significant risk However if a landlord gave a tenant a notice to end the tenancy before March 30 then the notice remains in effect subject to the dispute resolution process and an order of possession can still be granted    If a seller and a tenant sign a Mutual Agreement to End a Tenancy and the tenant refuses to vacate the premises this will not be en-forceable until the emergency orders are lifted   This may be complicated in cases where a tenant is under mandatory quarantine self-isolation or is in a medical facility In those cases itrsquos probably best to seek legal advice 

Landlordrsquos right to enter rental unit A landlord can enter a rental unit for repairs or showings as long as the tenant consents Landlords must follow the standard procedure of requesting access at least 24 hours in advance noting the proposed date and time ndash and they must wait for the tenantrsquos consent Landlords can enter rental units without tenant consent if theres an emergency in relation to the COVID-19 pandemic and the entry is necessary to protect the health safety or welfare of the landlord the tenant or the other occupants 

Rent freeze Rent increases set to occur while this order is in effect including previously announced rent increases set to take effect from March 30 onwards canrsquot take effect until after the state of emergency has ended An exception for a rent increase would be if one or more occu-pants are added to a unit and the tenancy agreement specifies how the rent varies with the number of occupants 

Restricting access to common areas Landlords can reasonably restrict access to common areas to prevent the spread of COVID-19 

Resources The provincial government created an FAQ on these rental changes Click here to read it  LandlordBC also has an FAQ on the subject Click here to read it 

17 Steps to Sell your Home in the COVID era

1 You meet with the agent in-person while practicing physical distancing or via Zoom to discuss listing the proper ty on the MLSreg System Once terms have been agreed upon we and sign the forms via Docusign to

initiate the contract

2 The online marketing of your home has become more important than ever before We set up professional photos a high-quality Virtual Tour and a professional Floor Plan so that the online consumer has a great vis-ual understanding of your home You post your new listing on your website and the MLS to begin promoting

it according to your marketing plan

3 Potential buyers and other members become aware of the listing and the virtual open house clicking on a recorded open house introductory video They can also view the virtual tour

4 We also do a livestream video showing on social media to further showcase your home That will be saved

on all platforms (website Instagram Facebook) for people to reference

5 A buyer likes the place and contacts the sellerrsquos (or their own) REALTORreg with questions

6 The interested buyer drives to the property and does a walk-around If the walk-around takes place on public property no further arrangements need to be made other than to give sellers a heads-up people will be standing or walking about the area If the selleroccupant permits the buyers could take a walk around

the property itself

7 This step is negotiable If the property is owner occupied or the tenants are amicable a private showing with masks hand sanitizers gloves and practicing social distancing can be done If the owner or tenants

donrsquot feel comfortable with this we proceed to 8

8 Interested buyer contacts the sellerrsquos Realtor or their own Realtor asking to write an offer (If the buyer wants to deal with the sellerrsquos Realtor theyrsquoll be unrepresented per Councilrsquos requirements)

9 The offer is drafted and is emailed to the buyer for review Upon approval the offer is sent to the sellers

Realtor

10 Usually therersquos a back and forth between the parties via their Realtors all done through the phone and or any other non-face-to-face means

11 Seller and buyer agree on a deal with executed copies sent to the buyer and seller via their Realtors

12 The deal usually includes the following subjects Subject to inspection (buyerhome inspectorappraiser

etc) with recommendations for different time slots to ensure physical distancing

13 Realtors discuss health and safety protocols documenting the partiesrsquo informed consent in their files We have a brokerage form that goes through the list of protocols

14 The Realtors arrange with a mind to informed consent the inspections incorporating robust physical

distancing and health risk-management practices

15 Once the inspections done and approved subjects are removed using Docusign and sent to the parties

16 The lawyersnotaries arrange for the closing following the directives of the Law SocietyBar Association and LTSA edicts dealing with in-personvirtual meeting requirements (eg signing and checking ID protocols)

17 Possession takes place with remote key pick-up arranged in advance again with physical distancing

kept in mind

Page 13: May NEWSLETTER · libraries, zoos, aquariums, museums and more are available for you to explore and watch from your home. Here are 5 Canadian attractions you can virtually visit right

Canada Emergency Commercial Rent Assistance Program (CECRA)

This program is in development and the provinces must be engaged given they are

tasked with rental issues This program will provide federal assistance to alleviate a

large portion of commercial rental costs A portion of rental costs will have to be paid by

businesses

Federal Subsidy Access for All Employees (Including Commission-Based Advisors)

Canadian Emergency Response Benefit (CERB)

Who qualifies This subsidy provides access to anyone that has earned a minimum of $5000 of in-

come in 2019 This includes those that have been paying themselves via dividends or

earn their income via commission How it works Through this program you could earn a minimum of $1000 a month on top of any busi-

ness revenue that you have been earning during the COVID-19 pandemic

Learn More

Learn More

Pacific Place Financial Services Annual Conference

Qualification Period January 1 2020mdashDecember 31 2020

Travel Period 2021

Qualification 75000 FYC

Be part of this annual PPFS conference on us

This event is not to be missed

There is lotrsquos of time left to submit cases from all carriers

Check with Mable or Mimi to see how close you are to attend and

contest rules

Compliance Department

Pacific Place Financial ServicesBridgeforce Pacific Place

Your Privacy Policy Ensure Safekeeping of Client Personal

Information ndash Best Practices amp Compliance Tips

When collecting information from clients and prospects you must be prepared to explain the purposes for which you are collecting this information Client consent to an advisorrsquos collection and use of personal information is generally included within the Insurer application signed by the client This provides authorization to the advisor for this single purpose and to this single In-surer Where the advisor will retain ANY of this information collected in order to build a client file or to assist the client with future requirements consent should be obtained from the client in writing at all times It is a good business practice to provide information to a client or prospect about your own privacy practices Sample wording is provided in HUBLINK that you can use on your business letterhead to assist you in preparing documentation This information can be giv-en to the client at an initial meeting Accountability

You must take appropriate measures in your practice to ensure that information yoursquove col-lected is used for the purposes identified and that it is not used for another purpose or dis-closed to a third party without the clientrsquos or prospectrsquos consent except as may otherwise be allowed by law

You should only disclose personal information about your clients to another person or com-pany if you have the verbal or written consent of your client or if you are otherwise allowed to do so by law You can recommend other professionals or advisors to your clients if they ask you or if you believe they may benefit from such services You should never provide any client names or other information to third parties that may use it to market their services to your clients unless you have the clients consent

You must take appropriate precautions to safeguard client information from third parties who may have access to your premises ie security cleaning services and suppliers

More information on PIPEDA can be found at the Federal Privacy Commissionerrsquos website

Continue on next page

Physical Operational Safeguards

When destroying paper materials containing client or prospect personal information always shred the documents either by using your own shredder or subscribing to a shredding ser-vice

Information stored on CDs and diskettes should be deleted Ensure that all sensitive personal information is accessed through appropriate user ID and

password secured in locked rooms cabinets andor desk drawers when not actively in use and that access is appropriately restricted to those requiring access for the performance of their duties

Safeguard client information whether in your personal office car or other location Personal information should be removed from the advisorrsquos place of business only when necessary or required to appropriately service clients

Computers and PDAs should be locked to prevent access during all absences (lunch meetings evenings weekends illnesses and vacations)

Laptops should be securely anchored or stored in a locked cabinet or drawer (the key should be stored in a safe place away from laptop)

Use screen savers or other means to cover personal information on computer screens when others are in your office or work area

Other Operational Safeguards

You and your associates and staff should take appropriate measures to authenticate the identity of the person asking for confidential information before itrsquos released

Attach a disclaimer to all e-mail and FAX communications containing client personal infor-mation Example as follows ldquoThe contents of this communication including any attachment(s) are confidential and may be privileged If you are not the intended recipient (or are not receiving this communication on behalf of the intended recipient) please notify the sender immediately and delete or destroy this communication without reading it and without mak-ing forwarding or retaining any copy or record of it or its contents Thank yourdquo

Fax machines photocopiers printers etc should be located in areas where access is reason-ably limited

Never discuss clients in public places such as elevators cafeterias or restaurants Take precautions to avoid being overheard when discussing client or employee personal in-

formation on cellular phones These are excellent recommendations which can be incorporated into your Privacy Policy and

Procedures

Advisor Insurance amp Financial Services KEY RESPONSIBILITIES

You will be actively working to develop and grow your client base and providing solutions including Insurance Employee Benefits Retirement Planning andor Investments

Planning building and execution of a business sales plan

You are a true client relationship advisor who looks for opportunities to refer and receive referrals

You will participate with all the companyrsquos marketing activities and contribute your ideas towards their effectiveness and contributing towards their positive results

Building and growing your centers of influences

Keeping up to date with industry and regulatory trends and changes

Working with all lines of Pacific Place Financial Services Bridgeforce Pacific Place business offerings

DESIRED SKILLS amp EXPERIENCE

Minimum 3 years experience in a similar role and ready to take your career to the next step experienced with Insurance andor Investment Sales an asset but not mandatory

Strong listening skills and willingness to learn

Insurance Licensed (LLQP) and CFP CSC CIM CPA CFA CLU as an asset or working towards such Designation Willingness to obtain LLQP license if not currently licensed

Strong communication skills oral and written

Professional motivated and able to work in a fast-paced dynamic environment Team centered driven and self motivated attitude Compensation commissions + marketing support + mentorship + coaching + networking avenues Take ad-vantage of this opportunity to work alongside some of the top minds in the industry and benefit from the structure support and resources necessary to push your success to the next level Please send a cover let-ter and your resume to talentpacificplacegroupcom with ldquoCareerrdquo in the subject line

We thank all applicants who apply but only those candidates selected for an interview will be contacted

If you know of anyone who maybe interested in a career in Financial Services please have them send in their resume for in interview talentpacificplacegroupcom

In the News at PPIS _________________________________

Keeping you informed

Welcome

At Pacific Place Insurance

Services we like to keep our

agents informed We hope

you find this update useful

Enjoy

April 7 Our update on COVID-19

(coronavirus)

British Columbia Driver Licence To help increase safety for both customers and employees ICBC has been working with the Ministries of Health and Citizens Services to develop on-line and phone-based service delivery extension options to reduce the need for BC residents to physically visit a driver li-censing office

BRITISH COLUMBIA DRIVER LICENCE (BCDL)

The following services are now available over the phone Please call us at 1-800-950-1498 or 250-978-8300 to

Renew an existing BCDL that is within 6 weeks of your card expiry date

Reinstate a BCDL that has been cancelled prohibited or suspended and is now eligible for a reinstatement

Issue a replacement BCDL

The driver licensing fee photo and signature (as appropriate) will not be collected at the time of your call

We will mail you a paper interim drivers licence that extends your drivers licence validity period for an additional 90 days A physical card will not be produced until you attend one of our driver licensing offices at which time the regular fees and signatory requirements will apply

These temporary procedures apply to driver licences that are expiring within six weeks or have not expired for more than three years

In the News at PPIS _________________________________

Keeping you informed

Welcome

At Pacific Place Insurance

Services we like to keep our

agents informed We hope

you find this update useful

Enjoy

Given that insurers rely on investments to supplement their underwriting in-come how big of a concern is the recent nosedive in stock markets

ldquoRight now from the standpoint of reduction in equity values the Canadian PampC segment as a whole can withstand thatrdquo Greg Williams senior director at AM Best Ratings Services said in a recent interview

It used to be that when interest rates were higher insurers could easily offset underwriting losses with investment income In general PampC insurersrsquo invest-ments are tied up in relatively safe investment options such as bonds Now however not only are interest rates at an all-time low but stock prices are also dropping

The SampPTSX Composite Index ndash at 17994 on Feb 20 ndash dropped 38 to 11222 on Mar 23 which was 12 days after the World Health Organization called COVID-19 a pandemic The same index opened Tuesday at 13916 so the SampPTSX Composite is still down nearly 23 from six weeks ago Mean-while the SampP 500 opened Tuesday at 2736 down about 20 from 3386 in late February

But stocks are only one type of egg in an insurance companyrsquos investment bas-ket Moreover AM Best suggests that some Canadian insurers could be more affected than others by declines in equity prices

ldquoThat is what we are looking atrdquo Williams told Canadian Underwriter ldquoAs rating analysts we are going through our portfolios identifying the companies that we think may not have as robust capitalization or may have an over-reliance on equity exposurerdquo

Oldwick NJ-based AM Best Company Inc which rates the financial health of individual insurers was asked by Canadian Underwriter to comment on the im-pact of the COVID-19 pandemic

Can Canadarsquos PampC industry withstand the 20 stock market drop

Fears over the COVID-19 pandemic and plummeting oil prices have caused mortgage rates to plummet to multi-year lows over the past couple of weeks

But now some lenders are actually starting to raise rates

Fixed rates on certain terms have been creeping back up while some of the big banks have been quietly cutting their dis-counts on prime rate (which affects floating rates)

Scotiabank for example raised its published 5-year closed variable rate 60 percentage points on Saturday from 345 to 405

A host of other lenders have also been slashing their discounts from prime by anywhere from 20 up to 75 basis points At one lender for example a new borrower could have obtained a high-ratio 5-year variable mortgage at Prime ndash 100 or 245 Today that same rate is now Prime ndash 025 or 320

So whatrsquos going on Fear has saturated the market to the extent that lenders are now concerned about liquidity and ris-ing defaults according to observers

ldquoI think if yoursquore a bank yoursquore scared of losses right nowrdquo Shawn Stillman founder of mortgageoutletca told CMT ldquoThe banks are in this to make money and if they donrsquot think that theyrsquore going to be able to make money because all of a sudden their default rate is going to go up then theyrsquore going to protect themselves by raising ratesrdquo

In addition to the potential for an increase in default rates Stillman says that with more people facing temporary layoffs due to the coronavirus more people will start drawing on their available credit

ldquoIf yoursquore a business and you have a line of credit yoursquore drawing on that line of credit If you have credit cards yoursquore maxing out those credit cards You are using your ability to borrow more money and it becomes a shock to the systemrdquo Stillman said Essentially the banks could face a growing run on available credit facilities which could challenge their ability to finance all of that credit

Thatrsquos one of the reasons why the Office of the Superintendent of Financial Institutions (OSFI) announced on Friday that it was lowering the capital requirements for banks which would free up an additional $300 billion of lending capacity

Despite the Bank of Canadarsquos emergency rate cut on Friday markets are still pricing in an additional 50-bps cut when the Bank meets next month That will bring Canadarsquos overnight lending rate down to 025

Knowing this banks are starting to increase the discounts from prime so that the economics of funding variable-rate mortgages continues to make sense

Why are mortgage

rates going up

How will COVID-19 affect the housing market

Economists and elected leaders agree that the COVID-19 pandemic will cause economic activity to slow which will likely impact the housing market

With that in mind the Bank of Canada recently lowered the overnight rate as a proactive measure to ease the negative impact of COVID-19 on the Canadian economy

Demand for homes last month saw significant year-over-year increases and preliminary reports from this month show a similar trend

In the US however about 16 per cent of Realtors nationwide reported re-duced buyer interest since the onset of COVID-19

Right now sales seem to be relatively unaffected by the virus but things are moving quite quickly and this trend might not continue

Home sales and prices What to expect

Home sales and prices will likely face declines in the spring and early summer with a recovery along with the economy in the second half of the year accord-ing to the latest projection from BC Real Estate Association (BCREA) Chief Economist Brendon Ogmundson

ldquoUnsurprisingly the results of our simulations show a steep decline in home sales in the second quarter of this year as economic activity becomes eerily quietrdquo said Ogmundson in the latest BCREA Market Intelligence Report

The provincial rental freeze evictions ban and what it means for you

The provincial government brought a new Rental Tenancy Order (RTO) into effect restricting rent increases and evictions during the COVID-19 pandemic 

Herersquos what you need to know about these changes Eviction moratorium Landlords can no longer give a tenant a notice to end the tenancy except in situations where people or the rental unit are at significant risk However if a landlord gave a tenant a notice to end the tenancy before March 30 then the notice remains in effect subject to the dispute resolution process and an order of possession can still be granted    If a seller and a tenant sign a Mutual Agreement to End a Tenancy and the tenant refuses to vacate the premises this will not be en-forceable until the emergency orders are lifted   This may be complicated in cases where a tenant is under mandatory quarantine self-isolation or is in a medical facility In those cases itrsquos probably best to seek legal advice 

Landlordrsquos right to enter rental unit A landlord can enter a rental unit for repairs or showings as long as the tenant consents Landlords must follow the standard procedure of requesting access at least 24 hours in advance noting the proposed date and time ndash and they must wait for the tenantrsquos consent Landlords can enter rental units without tenant consent if theres an emergency in relation to the COVID-19 pandemic and the entry is necessary to protect the health safety or welfare of the landlord the tenant or the other occupants 

Rent freeze Rent increases set to occur while this order is in effect including previously announced rent increases set to take effect from March 30 onwards canrsquot take effect until after the state of emergency has ended An exception for a rent increase would be if one or more occu-pants are added to a unit and the tenancy agreement specifies how the rent varies with the number of occupants 

Restricting access to common areas Landlords can reasonably restrict access to common areas to prevent the spread of COVID-19 

Resources The provincial government created an FAQ on these rental changes Click here to read it  LandlordBC also has an FAQ on the subject Click here to read it 

17 Steps to Sell your Home in the COVID era

1 You meet with the agent in-person while practicing physical distancing or via Zoom to discuss listing the proper ty on the MLSreg System Once terms have been agreed upon we and sign the forms via Docusign to

initiate the contract

2 The online marketing of your home has become more important than ever before We set up professional photos a high-quality Virtual Tour and a professional Floor Plan so that the online consumer has a great vis-ual understanding of your home You post your new listing on your website and the MLS to begin promoting

it according to your marketing plan

3 Potential buyers and other members become aware of the listing and the virtual open house clicking on a recorded open house introductory video They can also view the virtual tour

4 We also do a livestream video showing on social media to further showcase your home That will be saved

on all platforms (website Instagram Facebook) for people to reference

5 A buyer likes the place and contacts the sellerrsquos (or their own) REALTORreg with questions

6 The interested buyer drives to the property and does a walk-around If the walk-around takes place on public property no further arrangements need to be made other than to give sellers a heads-up people will be standing or walking about the area If the selleroccupant permits the buyers could take a walk around

the property itself

7 This step is negotiable If the property is owner occupied or the tenants are amicable a private showing with masks hand sanitizers gloves and practicing social distancing can be done If the owner or tenants

donrsquot feel comfortable with this we proceed to 8

8 Interested buyer contacts the sellerrsquos Realtor or their own Realtor asking to write an offer (If the buyer wants to deal with the sellerrsquos Realtor theyrsquoll be unrepresented per Councilrsquos requirements)

9 The offer is drafted and is emailed to the buyer for review Upon approval the offer is sent to the sellers

Realtor

10 Usually therersquos a back and forth between the parties via their Realtors all done through the phone and or any other non-face-to-face means

11 Seller and buyer agree on a deal with executed copies sent to the buyer and seller via their Realtors

12 The deal usually includes the following subjects Subject to inspection (buyerhome inspectorappraiser

etc) with recommendations for different time slots to ensure physical distancing

13 Realtors discuss health and safety protocols documenting the partiesrsquo informed consent in their files We have a brokerage form that goes through the list of protocols

14 The Realtors arrange with a mind to informed consent the inspections incorporating robust physical

distancing and health risk-management practices

15 Once the inspections done and approved subjects are removed using Docusign and sent to the parties

16 The lawyersnotaries arrange for the closing following the directives of the Law SocietyBar Association and LTSA edicts dealing with in-personvirtual meeting requirements (eg signing and checking ID protocols)

17 Possession takes place with remote key pick-up arranged in advance again with physical distancing

kept in mind

Page 14: May NEWSLETTER · libraries, zoos, aquariums, museums and more are available for you to explore and watch from your home. Here are 5 Canadian attractions you can virtually visit right

Pacific Place Financial Services Annual Conference

Qualification Period January 1 2020mdashDecember 31 2020

Travel Period 2021

Qualification 75000 FYC

Be part of this annual PPFS conference on us

This event is not to be missed

There is lotrsquos of time left to submit cases from all carriers

Check with Mable or Mimi to see how close you are to attend and

contest rules

Compliance Department

Pacific Place Financial ServicesBridgeforce Pacific Place

Your Privacy Policy Ensure Safekeeping of Client Personal

Information ndash Best Practices amp Compliance Tips

When collecting information from clients and prospects you must be prepared to explain the purposes for which you are collecting this information Client consent to an advisorrsquos collection and use of personal information is generally included within the Insurer application signed by the client This provides authorization to the advisor for this single purpose and to this single In-surer Where the advisor will retain ANY of this information collected in order to build a client file or to assist the client with future requirements consent should be obtained from the client in writing at all times It is a good business practice to provide information to a client or prospect about your own privacy practices Sample wording is provided in HUBLINK that you can use on your business letterhead to assist you in preparing documentation This information can be giv-en to the client at an initial meeting Accountability

You must take appropriate measures in your practice to ensure that information yoursquove col-lected is used for the purposes identified and that it is not used for another purpose or dis-closed to a third party without the clientrsquos or prospectrsquos consent except as may otherwise be allowed by law

You should only disclose personal information about your clients to another person or com-pany if you have the verbal or written consent of your client or if you are otherwise allowed to do so by law You can recommend other professionals or advisors to your clients if they ask you or if you believe they may benefit from such services You should never provide any client names or other information to third parties that may use it to market their services to your clients unless you have the clients consent

You must take appropriate precautions to safeguard client information from third parties who may have access to your premises ie security cleaning services and suppliers

More information on PIPEDA can be found at the Federal Privacy Commissionerrsquos website

Continue on next page

Physical Operational Safeguards

When destroying paper materials containing client or prospect personal information always shred the documents either by using your own shredder or subscribing to a shredding ser-vice

Information stored on CDs and diskettes should be deleted Ensure that all sensitive personal information is accessed through appropriate user ID and

password secured in locked rooms cabinets andor desk drawers when not actively in use and that access is appropriately restricted to those requiring access for the performance of their duties

Safeguard client information whether in your personal office car or other location Personal information should be removed from the advisorrsquos place of business only when necessary or required to appropriately service clients

Computers and PDAs should be locked to prevent access during all absences (lunch meetings evenings weekends illnesses and vacations)

Laptops should be securely anchored or stored in a locked cabinet or drawer (the key should be stored in a safe place away from laptop)

Use screen savers or other means to cover personal information on computer screens when others are in your office or work area

Other Operational Safeguards

You and your associates and staff should take appropriate measures to authenticate the identity of the person asking for confidential information before itrsquos released

Attach a disclaimer to all e-mail and FAX communications containing client personal infor-mation Example as follows ldquoThe contents of this communication including any attachment(s) are confidential and may be privileged If you are not the intended recipient (or are not receiving this communication on behalf of the intended recipient) please notify the sender immediately and delete or destroy this communication without reading it and without mak-ing forwarding or retaining any copy or record of it or its contents Thank yourdquo

Fax machines photocopiers printers etc should be located in areas where access is reason-ably limited

Never discuss clients in public places such as elevators cafeterias or restaurants Take precautions to avoid being overheard when discussing client or employee personal in-

formation on cellular phones These are excellent recommendations which can be incorporated into your Privacy Policy and

Procedures

Advisor Insurance amp Financial Services KEY RESPONSIBILITIES

You will be actively working to develop and grow your client base and providing solutions including Insurance Employee Benefits Retirement Planning andor Investments

Planning building and execution of a business sales plan

You are a true client relationship advisor who looks for opportunities to refer and receive referrals

You will participate with all the companyrsquos marketing activities and contribute your ideas towards their effectiveness and contributing towards their positive results

Building and growing your centers of influences

Keeping up to date with industry and regulatory trends and changes

Working with all lines of Pacific Place Financial Services Bridgeforce Pacific Place business offerings

DESIRED SKILLS amp EXPERIENCE

Minimum 3 years experience in a similar role and ready to take your career to the next step experienced with Insurance andor Investment Sales an asset but not mandatory

Strong listening skills and willingness to learn

Insurance Licensed (LLQP) and CFP CSC CIM CPA CFA CLU as an asset or working towards such Designation Willingness to obtain LLQP license if not currently licensed

Strong communication skills oral and written

Professional motivated and able to work in a fast-paced dynamic environment Team centered driven and self motivated attitude Compensation commissions + marketing support + mentorship + coaching + networking avenues Take ad-vantage of this opportunity to work alongside some of the top minds in the industry and benefit from the structure support and resources necessary to push your success to the next level Please send a cover let-ter and your resume to talentpacificplacegroupcom with ldquoCareerrdquo in the subject line

We thank all applicants who apply but only those candidates selected for an interview will be contacted

If you know of anyone who maybe interested in a career in Financial Services please have them send in their resume for in interview talentpacificplacegroupcom

In the News at PPIS _________________________________

Keeping you informed

Welcome

At Pacific Place Insurance

Services we like to keep our

agents informed We hope

you find this update useful

Enjoy

April 7 Our update on COVID-19

(coronavirus)

British Columbia Driver Licence To help increase safety for both customers and employees ICBC has been working with the Ministries of Health and Citizens Services to develop on-line and phone-based service delivery extension options to reduce the need for BC residents to physically visit a driver li-censing office

BRITISH COLUMBIA DRIVER LICENCE (BCDL)

The following services are now available over the phone Please call us at 1-800-950-1498 or 250-978-8300 to

Renew an existing BCDL that is within 6 weeks of your card expiry date

Reinstate a BCDL that has been cancelled prohibited or suspended and is now eligible for a reinstatement

Issue a replacement BCDL

The driver licensing fee photo and signature (as appropriate) will not be collected at the time of your call

We will mail you a paper interim drivers licence that extends your drivers licence validity period for an additional 90 days A physical card will not be produced until you attend one of our driver licensing offices at which time the regular fees and signatory requirements will apply

These temporary procedures apply to driver licences that are expiring within six weeks or have not expired for more than three years

In the News at PPIS _________________________________

Keeping you informed

Welcome

At Pacific Place Insurance

Services we like to keep our

agents informed We hope

you find this update useful

Enjoy

Given that insurers rely on investments to supplement their underwriting in-come how big of a concern is the recent nosedive in stock markets

ldquoRight now from the standpoint of reduction in equity values the Canadian PampC segment as a whole can withstand thatrdquo Greg Williams senior director at AM Best Ratings Services said in a recent interview

It used to be that when interest rates were higher insurers could easily offset underwriting losses with investment income In general PampC insurersrsquo invest-ments are tied up in relatively safe investment options such as bonds Now however not only are interest rates at an all-time low but stock prices are also dropping

The SampPTSX Composite Index ndash at 17994 on Feb 20 ndash dropped 38 to 11222 on Mar 23 which was 12 days after the World Health Organization called COVID-19 a pandemic The same index opened Tuesday at 13916 so the SampPTSX Composite is still down nearly 23 from six weeks ago Mean-while the SampP 500 opened Tuesday at 2736 down about 20 from 3386 in late February

But stocks are only one type of egg in an insurance companyrsquos investment bas-ket Moreover AM Best suggests that some Canadian insurers could be more affected than others by declines in equity prices

ldquoThat is what we are looking atrdquo Williams told Canadian Underwriter ldquoAs rating analysts we are going through our portfolios identifying the companies that we think may not have as robust capitalization or may have an over-reliance on equity exposurerdquo

Oldwick NJ-based AM Best Company Inc which rates the financial health of individual insurers was asked by Canadian Underwriter to comment on the im-pact of the COVID-19 pandemic

Can Canadarsquos PampC industry withstand the 20 stock market drop

Fears over the COVID-19 pandemic and plummeting oil prices have caused mortgage rates to plummet to multi-year lows over the past couple of weeks

But now some lenders are actually starting to raise rates

Fixed rates on certain terms have been creeping back up while some of the big banks have been quietly cutting their dis-counts on prime rate (which affects floating rates)

Scotiabank for example raised its published 5-year closed variable rate 60 percentage points on Saturday from 345 to 405

A host of other lenders have also been slashing their discounts from prime by anywhere from 20 up to 75 basis points At one lender for example a new borrower could have obtained a high-ratio 5-year variable mortgage at Prime ndash 100 or 245 Today that same rate is now Prime ndash 025 or 320

So whatrsquos going on Fear has saturated the market to the extent that lenders are now concerned about liquidity and ris-ing defaults according to observers

ldquoI think if yoursquore a bank yoursquore scared of losses right nowrdquo Shawn Stillman founder of mortgageoutletca told CMT ldquoThe banks are in this to make money and if they donrsquot think that theyrsquore going to be able to make money because all of a sudden their default rate is going to go up then theyrsquore going to protect themselves by raising ratesrdquo

In addition to the potential for an increase in default rates Stillman says that with more people facing temporary layoffs due to the coronavirus more people will start drawing on their available credit

ldquoIf yoursquore a business and you have a line of credit yoursquore drawing on that line of credit If you have credit cards yoursquore maxing out those credit cards You are using your ability to borrow more money and it becomes a shock to the systemrdquo Stillman said Essentially the banks could face a growing run on available credit facilities which could challenge their ability to finance all of that credit

Thatrsquos one of the reasons why the Office of the Superintendent of Financial Institutions (OSFI) announced on Friday that it was lowering the capital requirements for banks which would free up an additional $300 billion of lending capacity

Despite the Bank of Canadarsquos emergency rate cut on Friday markets are still pricing in an additional 50-bps cut when the Bank meets next month That will bring Canadarsquos overnight lending rate down to 025

Knowing this banks are starting to increase the discounts from prime so that the economics of funding variable-rate mortgages continues to make sense

Why are mortgage

rates going up

How will COVID-19 affect the housing market

Economists and elected leaders agree that the COVID-19 pandemic will cause economic activity to slow which will likely impact the housing market

With that in mind the Bank of Canada recently lowered the overnight rate as a proactive measure to ease the negative impact of COVID-19 on the Canadian economy

Demand for homes last month saw significant year-over-year increases and preliminary reports from this month show a similar trend

In the US however about 16 per cent of Realtors nationwide reported re-duced buyer interest since the onset of COVID-19

Right now sales seem to be relatively unaffected by the virus but things are moving quite quickly and this trend might not continue

Home sales and prices What to expect

Home sales and prices will likely face declines in the spring and early summer with a recovery along with the economy in the second half of the year accord-ing to the latest projection from BC Real Estate Association (BCREA) Chief Economist Brendon Ogmundson

ldquoUnsurprisingly the results of our simulations show a steep decline in home sales in the second quarter of this year as economic activity becomes eerily quietrdquo said Ogmundson in the latest BCREA Market Intelligence Report

The provincial rental freeze evictions ban and what it means for you

The provincial government brought a new Rental Tenancy Order (RTO) into effect restricting rent increases and evictions during the COVID-19 pandemic 

Herersquos what you need to know about these changes Eviction moratorium Landlords can no longer give a tenant a notice to end the tenancy except in situations where people or the rental unit are at significant risk However if a landlord gave a tenant a notice to end the tenancy before March 30 then the notice remains in effect subject to the dispute resolution process and an order of possession can still be granted    If a seller and a tenant sign a Mutual Agreement to End a Tenancy and the tenant refuses to vacate the premises this will not be en-forceable until the emergency orders are lifted   This may be complicated in cases where a tenant is under mandatory quarantine self-isolation or is in a medical facility In those cases itrsquos probably best to seek legal advice 

Landlordrsquos right to enter rental unit A landlord can enter a rental unit for repairs or showings as long as the tenant consents Landlords must follow the standard procedure of requesting access at least 24 hours in advance noting the proposed date and time ndash and they must wait for the tenantrsquos consent Landlords can enter rental units without tenant consent if theres an emergency in relation to the COVID-19 pandemic and the entry is necessary to protect the health safety or welfare of the landlord the tenant or the other occupants 

Rent freeze Rent increases set to occur while this order is in effect including previously announced rent increases set to take effect from March 30 onwards canrsquot take effect until after the state of emergency has ended An exception for a rent increase would be if one or more occu-pants are added to a unit and the tenancy agreement specifies how the rent varies with the number of occupants 

Restricting access to common areas Landlords can reasonably restrict access to common areas to prevent the spread of COVID-19 

Resources The provincial government created an FAQ on these rental changes Click here to read it  LandlordBC also has an FAQ on the subject Click here to read it 

17 Steps to Sell your Home in the COVID era

1 You meet with the agent in-person while practicing physical distancing or via Zoom to discuss listing the proper ty on the MLSreg System Once terms have been agreed upon we and sign the forms via Docusign to

initiate the contract

2 The online marketing of your home has become more important than ever before We set up professional photos a high-quality Virtual Tour and a professional Floor Plan so that the online consumer has a great vis-ual understanding of your home You post your new listing on your website and the MLS to begin promoting

it according to your marketing plan

3 Potential buyers and other members become aware of the listing and the virtual open house clicking on a recorded open house introductory video They can also view the virtual tour

4 We also do a livestream video showing on social media to further showcase your home That will be saved

on all platforms (website Instagram Facebook) for people to reference

5 A buyer likes the place and contacts the sellerrsquos (or their own) REALTORreg with questions

6 The interested buyer drives to the property and does a walk-around If the walk-around takes place on public property no further arrangements need to be made other than to give sellers a heads-up people will be standing or walking about the area If the selleroccupant permits the buyers could take a walk around

the property itself

7 This step is negotiable If the property is owner occupied or the tenants are amicable a private showing with masks hand sanitizers gloves and practicing social distancing can be done If the owner or tenants

donrsquot feel comfortable with this we proceed to 8

8 Interested buyer contacts the sellerrsquos Realtor or their own Realtor asking to write an offer (If the buyer wants to deal with the sellerrsquos Realtor theyrsquoll be unrepresented per Councilrsquos requirements)

9 The offer is drafted and is emailed to the buyer for review Upon approval the offer is sent to the sellers

Realtor

10 Usually therersquos a back and forth between the parties via their Realtors all done through the phone and or any other non-face-to-face means

11 Seller and buyer agree on a deal with executed copies sent to the buyer and seller via their Realtors

12 The deal usually includes the following subjects Subject to inspection (buyerhome inspectorappraiser

etc) with recommendations for different time slots to ensure physical distancing

13 Realtors discuss health and safety protocols documenting the partiesrsquo informed consent in their files We have a brokerage form that goes through the list of protocols

14 The Realtors arrange with a mind to informed consent the inspections incorporating robust physical

distancing and health risk-management practices

15 Once the inspections done and approved subjects are removed using Docusign and sent to the parties

16 The lawyersnotaries arrange for the closing following the directives of the Law SocietyBar Association and LTSA edicts dealing with in-personvirtual meeting requirements (eg signing and checking ID protocols)

17 Possession takes place with remote key pick-up arranged in advance again with physical distancing

kept in mind

Page 15: May NEWSLETTER · libraries, zoos, aquariums, museums and more are available for you to explore and watch from your home. Here are 5 Canadian attractions you can virtually visit right

Compliance Department

Pacific Place Financial ServicesBridgeforce Pacific Place

Your Privacy Policy Ensure Safekeeping of Client Personal

Information ndash Best Practices amp Compliance Tips

When collecting information from clients and prospects you must be prepared to explain the purposes for which you are collecting this information Client consent to an advisorrsquos collection and use of personal information is generally included within the Insurer application signed by the client This provides authorization to the advisor for this single purpose and to this single In-surer Where the advisor will retain ANY of this information collected in order to build a client file or to assist the client with future requirements consent should be obtained from the client in writing at all times It is a good business practice to provide information to a client or prospect about your own privacy practices Sample wording is provided in HUBLINK that you can use on your business letterhead to assist you in preparing documentation This information can be giv-en to the client at an initial meeting Accountability

You must take appropriate measures in your practice to ensure that information yoursquove col-lected is used for the purposes identified and that it is not used for another purpose or dis-closed to a third party without the clientrsquos or prospectrsquos consent except as may otherwise be allowed by law

You should only disclose personal information about your clients to another person or com-pany if you have the verbal or written consent of your client or if you are otherwise allowed to do so by law You can recommend other professionals or advisors to your clients if they ask you or if you believe they may benefit from such services You should never provide any client names or other information to third parties that may use it to market their services to your clients unless you have the clients consent

You must take appropriate precautions to safeguard client information from third parties who may have access to your premises ie security cleaning services and suppliers

More information on PIPEDA can be found at the Federal Privacy Commissionerrsquos website

Continue on next page

Physical Operational Safeguards

When destroying paper materials containing client or prospect personal information always shred the documents either by using your own shredder or subscribing to a shredding ser-vice

Information stored on CDs and diskettes should be deleted Ensure that all sensitive personal information is accessed through appropriate user ID and

password secured in locked rooms cabinets andor desk drawers when not actively in use and that access is appropriately restricted to those requiring access for the performance of their duties

Safeguard client information whether in your personal office car or other location Personal information should be removed from the advisorrsquos place of business only when necessary or required to appropriately service clients

Computers and PDAs should be locked to prevent access during all absences (lunch meetings evenings weekends illnesses and vacations)

Laptops should be securely anchored or stored in a locked cabinet or drawer (the key should be stored in a safe place away from laptop)

Use screen savers or other means to cover personal information on computer screens when others are in your office or work area

Other Operational Safeguards

You and your associates and staff should take appropriate measures to authenticate the identity of the person asking for confidential information before itrsquos released

Attach a disclaimer to all e-mail and FAX communications containing client personal infor-mation Example as follows ldquoThe contents of this communication including any attachment(s) are confidential and may be privileged If you are not the intended recipient (or are not receiving this communication on behalf of the intended recipient) please notify the sender immediately and delete or destroy this communication without reading it and without mak-ing forwarding or retaining any copy or record of it or its contents Thank yourdquo

Fax machines photocopiers printers etc should be located in areas where access is reason-ably limited

Never discuss clients in public places such as elevators cafeterias or restaurants Take precautions to avoid being overheard when discussing client or employee personal in-

formation on cellular phones These are excellent recommendations which can be incorporated into your Privacy Policy and

Procedures

Advisor Insurance amp Financial Services KEY RESPONSIBILITIES

You will be actively working to develop and grow your client base and providing solutions including Insurance Employee Benefits Retirement Planning andor Investments

Planning building and execution of a business sales plan

You are a true client relationship advisor who looks for opportunities to refer and receive referrals

You will participate with all the companyrsquos marketing activities and contribute your ideas towards their effectiveness and contributing towards their positive results

Building and growing your centers of influences

Keeping up to date with industry and regulatory trends and changes

Working with all lines of Pacific Place Financial Services Bridgeforce Pacific Place business offerings

DESIRED SKILLS amp EXPERIENCE

Minimum 3 years experience in a similar role and ready to take your career to the next step experienced with Insurance andor Investment Sales an asset but not mandatory

Strong listening skills and willingness to learn

Insurance Licensed (LLQP) and CFP CSC CIM CPA CFA CLU as an asset or working towards such Designation Willingness to obtain LLQP license if not currently licensed

Strong communication skills oral and written

Professional motivated and able to work in a fast-paced dynamic environment Team centered driven and self motivated attitude Compensation commissions + marketing support + mentorship + coaching + networking avenues Take ad-vantage of this opportunity to work alongside some of the top minds in the industry and benefit from the structure support and resources necessary to push your success to the next level Please send a cover let-ter and your resume to talentpacificplacegroupcom with ldquoCareerrdquo in the subject line

We thank all applicants who apply but only those candidates selected for an interview will be contacted

If you know of anyone who maybe interested in a career in Financial Services please have them send in their resume for in interview talentpacificplacegroupcom

In the News at PPIS _________________________________

Keeping you informed

Welcome

At Pacific Place Insurance

Services we like to keep our

agents informed We hope

you find this update useful

Enjoy

April 7 Our update on COVID-19

(coronavirus)

British Columbia Driver Licence To help increase safety for both customers and employees ICBC has been working with the Ministries of Health and Citizens Services to develop on-line and phone-based service delivery extension options to reduce the need for BC residents to physically visit a driver li-censing office

BRITISH COLUMBIA DRIVER LICENCE (BCDL)

The following services are now available over the phone Please call us at 1-800-950-1498 or 250-978-8300 to

Renew an existing BCDL that is within 6 weeks of your card expiry date

Reinstate a BCDL that has been cancelled prohibited or suspended and is now eligible for a reinstatement

Issue a replacement BCDL

The driver licensing fee photo and signature (as appropriate) will not be collected at the time of your call

We will mail you a paper interim drivers licence that extends your drivers licence validity period for an additional 90 days A physical card will not be produced until you attend one of our driver licensing offices at which time the regular fees and signatory requirements will apply

These temporary procedures apply to driver licences that are expiring within six weeks or have not expired for more than three years

In the News at PPIS _________________________________

Keeping you informed

Welcome

At Pacific Place Insurance

Services we like to keep our

agents informed We hope

you find this update useful

Enjoy

Given that insurers rely on investments to supplement their underwriting in-come how big of a concern is the recent nosedive in stock markets

ldquoRight now from the standpoint of reduction in equity values the Canadian PampC segment as a whole can withstand thatrdquo Greg Williams senior director at AM Best Ratings Services said in a recent interview

It used to be that when interest rates were higher insurers could easily offset underwriting losses with investment income In general PampC insurersrsquo invest-ments are tied up in relatively safe investment options such as bonds Now however not only are interest rates at an all-time low but stock prices are also dropping

The SampPTSX Composite Index ndash at 17994 on Feb 20 ndash dropped 38 to 11222 on Mar 23 which was 12 days after the World Health Organization called COVID-19 a pandemic The same index opened Tuesday at 13916 so the SampPTSX Composite is still down nearly 23 from six weeks ago Mean-while the SampP 500 opened Tuesday at 2736 down about 20 from 3386 in late February

But stocks are only one type of egg in an insurance companyrsquos investment bas-ket Moreover AM Best suggests that some Canadian insurers could be more affected than others by declines in equity prices

ldquoThat is what we are looking atrdquo Williams told Canadian Underwriter ldquoAs rating analysts we are going through our portfolios identifying the companies that we think may not have as robust capitalization or may have an over-reliance on equity exposurerdquo

Oldwick NJ-based AM Best Company Inc which rates the financial health of individual insurers was asked by Canadian Underwriter to comment on the im-pact of the COVID-19 pandemic

Can Canadarsquos PampC industry withstand the 20 stock market drop

Fears over the COVID-19 pandemic and plummeting oil prices have caused mortgage rates to plummet to multi-year lows over the past couple of weeks

But now some lenders are actually starting to raise rates

Fixed rates on certain terms have been creeping back up while some of the big banks have been quietly cutting their dis-counts on prime rate (which affects floating rates)

Scotiabank for example raised its published 5-year closed variable rate 60 percentage points on Saturday from 345 to 405

A host of other lenders have also been slashing their discounts from prime by anywhere from 20 up to 75 basis points At one lender for example a new borrower could have obtained a high-ratio 5-year variable mortgage at Prime ndash 100 or 245 Today that same rate is now Prime ndash 025 or 320

So whatrsquos going on Fear has saturated the market to the extent that lenders are now concerned about liquidity and ris-ing defaults according to observers

ldquoI think if yoursquore a bank yoursquore scared of losses right nowrdquo Shawn Stillman founder of mortgageoutletca told CMT ldquoThe banks are in this to make money and if they donrsquot think that theyrsquore going to be able to make money because all of a sudden their default rate is going to go up then theyrsquore going to protect themselves by raising ratesrdquo

In addition to the potential for an increase in default rates Stillman says that with more people facing temporary layoffs due to the coronavirus more people will start drawing on their available credit

ldquoIf yoursquore a business and you have a line of credit yoursquore drawing on that line of credit If you have credit cards yoursquore maxing out those credit cards You are using your ability to borrow more money and it becomes a shock to the systemrdquo Stillman said Essentially the banks could face a growing run on available credit facilities which could challenge their ability to finance all of that credit

Thatrsquos one of the reasons why the Office of the Superintendent of Financial Institutions (OSFI) announced on Friday that it was lowering the capital requirements for banks which would free up an additional $300 billion of lending capacity

Despite the Bank of Canadarsquos emergency rate cut on Friday markets are still pricing in an additional 50-bps cut when the Bank meets next month That will bring Canadarsquos overnight lending rate down to 025

Knowing this banks are starting to increase the discounts from prime so that the economics of funding variable-rate mortgages continues to make sense

Why are mortgage

rates going up

How will COVID-19 affect the housing market

Economists and elected leaders agree that the COVID-19 pandemic will cause economic activity to slow which will likely impact the housing market

With that in mind the Bank of Canada recently lowered the overnight rate as a proactive measure to ease the negative impact of COVID-19 on the Canadian economy

Demand for homes last month saw significant year-over-year increases and preliminary reports from this month show a similar trend

In the US however about 16 per cent of Realtors nationwide reported re-duced buyer interest since the onset of COVID-19

Right now sales seem to be relatively unaffected by the virus but things are moving quite quickly and this trend might not continue

Home sales and prices What to expect

Home sales and prices will likely face declines in the spring and early summer with a recovery along with the economy in the second half of the year accord-ing to the latest projection from BC Real Estate Association (BCREA) Chief Economist Brendon Ogmundson

ldquoUnsurprisingly the results of our simulations show a steep decline in home sales in the second quarter of this year as economic activity becomes eerily quietrdquo said Ogmundson in the latest BCREA Market Intelligence Report

The provincial rental freeze evictions ban and what it means for you

The provincial government brought a new Rental Tenancy Order (RTO) into effect restricting rent increases and evictions during the COVID-19 pandemic 

Herersquos what you need to know about these changes Eviction moratorium Landlords can no longer give a tenant a notice to end the tenancy except in situations where people or the rental unit are at significant risk However if a landlord gave a tenant a notice to end the tenancy before March 30 then the notice remains in effect subject to the dispute resolution process and an order of possession can still be granted    If a seller and a tenant sign a Mutual Agreement to End a Tenancy and the tenant refuses to vacate the premises this will not be en-forceable until the emergency orders are lifted   This may be complicated in cases where a tenant is under mandatory quarantine self-isolation or is in a medical facility In those cases itrsquos probably best to seek legal advice 

Landlordrsquos right to enter rental unit A landlord can enter a rental unit for repairs or showings as long as the tenant consents Landlords must follow the standard procedure of requesting access at least 24 hours in advance noting the proposed date and time ndash and they must wait for the tenantrsquos consent Landlords can enter rental units without tenant consent if theres an emergency in relation to the COVID-19 pandemic and the entry is necessary to protect the health safety or welfare of the landlord the tenant or the other occupants 

Rent freeze Rent increases set to occur while this order is in effect including previously announced rent increases set to take effect from March 30 onwards canrsquot take effect until after the state of emergency has ended An exception for a rent increase would be if one or more occu-pants are added to a unit and the tenancy agreement specifies how the rent varies with the number of occupants 

Restricting access to common areas Landlords can reasonably restrict access to common areas to prevent the spread of COVID-19 

Resources The provincial government created an FAQ on these rental changes Click here to read it  LandlordBC also has an FAQ on the subject Click here to read it 

17 Steps to Sell your Home in the COVID era

1 You meet with the agent in-person while practicing physical distancing or via Zoom to discuss listing the proper ty on the MLSreg System Once terms have been agreed upon we and sign the forms via Docusign to

initiate the contract

2 The online marketing of your home has become more important than ever before We set up professional photos a high-quality Virtual Tour and a professional Floor Plan so that the online consumer has a great vis-ual understanding of your home You post your new listing on your website and the MLS to begin promoting

it according to your marketing plan

3 Potential buyers and other members become aware of the listing and the virtual open house clicking on a recorded open house introductory video They can also view the virtual tour

4 We also do a livestream video showing on social media to further showcase your home That will be saved

on all platforms (website Instagram Facebook) for people to reference

5 A buyer likes the place and contacts the sellerrsquos (or their own) REALTORreg with questions

6 The interested buyer drives to the property and does a walk-around If the walk-around takes place on public property no further arrangements need to be made other than to give sellers a heads-up people will be standing or walking about the area If the selleroccupant permits the buyers could take a walk around

the property itself

7 This step is negotiable If the property is owner occupied or the tenants are amicable a private showing with masks hand sanitizers gloves and practicing social distancing can be done If the owner or tenants

donrsquot feel comfortable with this we proceed to 8

8 Interested buyer contacts the sellerrsquos Realtor or their own Realtor asking to write an offer (If the buyer wants to deal with the sellerrsquos Realtor theyrsquoll be unrepresented per Councilrsquos requirements)

9 The offer is drafted and is emailed to the buyer for review Upon approval the offer is sent to the sellers

Realtor

10 Usually therersquos a back and forth between the parties via their Realtors all done through the phone and or any other non-face-to-face means

11 Seller and buyer agree on a deal with executed copies sent to the buyer and seller via their Realtors

12 The deal usually includes the following subjects Subject to inspection (buyerhome inspectorappraiser

etc) with recommendations for different time slots to ensure physical distancing

13 Realtors discuss health and safety protocols documenting the partiesrsquo informed consent in their files We have a brokerage form that goes through the list of protocols

14 The Realtors arrange with a mind to informed consent the inspections incorporating robust physical

distancing and health risk-management practices

15 Once the inspections done and approved subjects are removed using Docusign and sent to the parties

16 The lawyersnotaries arrange for the closing following the directives of the Law SocietyBar Association and LTSA edicts dealing with in-personvirtual meeting requirements (eg signing and checking ID protocols)

17 Possession takes place with remote key pick-up arranged in advance again with physical distancing

kept in mind

Page 16: May NEWSLETTER · libraries, zoos, aquariums, museums and more are available for you to explore and watch from your home. Here are 5 Canadian attractions you can virtually visit right

Physical Operational Safeguards

When destroying paper materials containing client or prospect personal information always shred the documents either by using your own shredder or subscribing to a shredding ser-vice

Information stored on CDs and diskettes should be deleted Ensure that all sensitive personal information is accessed through appropriate user ID and

password secured in locked rooms cabinets andor desk drawers when not actively in use and that access is appropriately restricted to those requiring access for the performance of their duties

Safeguard client information whether in your personal office car or other location Personal information should be removed from the advisorrsquos place of business only when necessary or required to appropriately service clients

Computers and PDAs should be locked to prevent access during all absences (lunch meetings evenings weekends illnesses and vacations)

Laptops should be securely anchored or stored in a locked cabinet or drawer (the key should be stored in a safe place away from laptop)

Use screen savers or other means to cover personal information on computer screens when others are in your office or work area

Other Operational Safeguards

You and your associates and staff should take appropriate measures to authenticate the identity of the person asking for confidential information before itrsquos released

Attach a disclaimer to all e-mail and FAX communications containing client personal infor-mation Example as follows ldquoThe contents of this communication including any attachment(s) are confidential and may be privileged If you are not the intended recipient (or are not receiving this communication on behalf of the intended recipient) please notify the sender immediately and delete or destroy this communication without reading it and without mak-ing forwarding or retaining any copy or record of it or its contents Thank yourdquo

Fax machines photocopiers printers etc should be located in areas where access is reason-ably limited

Never discuss clients in public places such as elevators cafeterias or restaurants Take precautions to avoid being overheard when discussing client or employee personal in-

formation on cellular phones These are excellent recommendations which can be incorporated into your Privacy Policy and

Procedures

Advisor Insurance amp Financial Services KEY RESPONSIBILITIES

You will be actively working to develop and grow your client base and providing solutions including Insurance Employee Benefits Retirement Planning andor Investments

Planning building and execution of a business sales plan

You are a true client relationship advisor who looks for opportunities to refer and receive referrals

You will participate with all the companyrsquos marketing activities and contribute your ideas towards their effectiveness and contributing towards their positive results

Building and growing your centers of influences

Keeping up to date with industry and regulatory trends and changes

Working with all lines of Pacific Place Financial Services Bridgeforce Pacific Place business offerings

DESIRED SKILLS amp EXPERIENCE

Minimum 3 years experience in a similar role and ready to take your career to the next step experienced with Insurance andor Investment Sales an asset but not mandatory

Strong listening skills and willingness to learn

Insurance Licensed (LLQP) and CFP CSC CIM CPA CFA CLU as an asset or working towards such Designation Willingness to obtain LLQP license if not currently licensed

Strong communication skills oral and written

Professional motivated and able to work in a fast-paced dynamic environment Team centered driven and self motivated attitude Compensation commissions + marketing support + mentorship + coaching + networking avenues Take ad-vantage of this opportunity to work alongside some of the top minds in the industry and benefit from the structure support and resources necessary to push your success to the next level Please send a cover let-ter and your resume to talentpacificplacegroupcom with ldquoCareerrdquo in the subject line

We thank all applicants who apply but only those candidates selected for an interview will be contacted

If you know of anyone who maybe interested in a career in Financial Services please have them send in their resume for in interview talentpacificplacegroupcom

In the News at PPIS _________________________________

Keeping you informed

Welcome

At Pacific Place Insurance

Services we like to keep our

agents informed We hope

you find this update useful

Enjoy

April 7 Our update on COVID-19

(coronavirus)

British Columbia Driver Licence To help increase safety for both customers and employees ICBC has been working with the Ministries of Health and Citizens Services to develop on-line and phone-based service delivery extension options to reduce the need for BC residents to physically visit a driver li-censing office

BRITISH COLUMBIA DRIVER LICENCE (BCDL)

The following services are now available over the phone Please call us at 1-800-950-1498 or 250-978-8300 to

Renew an existing BCDL that is within 6 weeks of your card expiry date

Reinstate a BCDL that has been cancelled prohibited or suspended and is now eligible for a reinstatement

Issue a replacement BCDL

The driver licensing fee photo and signature (as appropriate) will not be collected at the time of your call

We will mail you a paper interim drivers licence that extends your drivers licence validity period for an additional 90 days A physical card will not be produced until you attend one of our driver licensing offices at which time the regular fees and signatory requirements will apply

These temporary procedures apply to driver licences that are expiring within six weeks or have not expired for more than three years

In the News at PPIS _________________________________

Keeping you informed

Welcome

At Pacific Place Insurance

Services we like to keep our

agents informed We hope

you find this update useful

Enjoy

Given that insurers rely on investments to supplement their underwriting in-come how big of a concern is the recent nosedive in stock markets

ldquoRight now from the standpoint of reduction in equity values the Canadian PampC segment as a whole can withstand thatrdquo Greg Williams senior director at AM Best Ratings Services said in a recent interview

It used to be that when interest rates were higher insurers could easily offset underwriting losses with investment income In general PampC insurersrsquo invest-ments are tied up in relatively safe investment options such as bonds Now however not only are interest rates at an all-time low but stock prices are also dropping

The SampPTSX Composite Index ndash at 17994 on Feb 20 ndash dropped 38 to 11222 on Mar 23 which was 12 days after the World Health Organization called COVID-19 a pandemic The same index opened Tuesday at 13916 so the SampPTSX Composite is still down nearly 23 from six weeks ago Mean-while the SampP 500 opened Tuesday at 2736 down about 20 from 3386 in late February

But stocks are only one type of egg in an insurance companyrsquos investment bas-ket Moreover AM Best suggests that some Canadian insurers could be more affected than others by declines in equity prices

ldquoThat is what we are looking atrdquo Williams told Canadian Underwriter ldquoAs rating analysts we are going through our portfolios identifying the companies that we think may not have as robust capitalization or may have an over-reliance on equity exposurerdquo

Oldwick NJ-based AM Best Company Inc which rates the financial health of individual insurers was asked by Canadian Underwriter to comment on the im-pact of the COVID-19 pandemic

Can Canadarsquos PampC industry withstand the 20 stock market drop

Fears over the COVID-19 pandemic and plummeting oil prices have caused mortgage rates to plummet to multi-year lows over the past couple of weeks

But now some lenders are actually starting to raise rates

Fixed rates on certain terms have been creeping back up while some of the big banks have been quietly cutting their dis-counts on prime rate (which affects floating rates)

Scotiabank for example raised its published 5-year closed variable rate 60 percentage points on Saturday from 345 to 405

A host of other lenders have also been slashing their discounts from prime by anywhere from 20 up to 75 basis points At one lender for example a new borrower could have obtained a high-ratio 5-year variable mortgage at Prime ndash 100 or 245 Today that same rate is now Prime ndash 025 or 320

So whatrsquos going on Fear has saturated the market to the extent that lenders are now concerned about liquidity and ris-ing defaults according to observers

ldquoI think if yoursquore a bank yoursquore scared of losses right nowrdquo Shawn Stillman founder of mortgageoutletca told CMT ldquoThe banks are in this to make money and if they donrsquot think that theyrsquore going to be able to make money because all of a sudden their default rate is going to go up then theyrsquore going to protect themselves by raising ratesrdquo

In addition to the potential for an increase in default rates Stillman says that with more people facing temporary layoffs due to the coronavirus more people will start drawing on their available credit

ldquoIf yoursquore a business and you have a line of credit yoursquore drawing on that line of credit If you have credit cards yoursquore maxing out those credit cards You are using your ability to borrow more money and it becomes a shock to the systemrdquo Stillman said Essentially the banks could face a growing run on available credit facilities which could challenge their ability to finance all of that credit

Thatrsquos one of the reasons why the Office of the Superintendent of Financial Institutions (OSFI) announced on Friday that it was lowering the capital requirements for banks which would free up an additional $300 billion of lending capacity

Despite the Bank of Canadarsquos emergency rate cut on Friday markets are still pricing in an additional 50-bps cut when the Bank meets next month That will bring Canadarsquos overnight lending rate down to 025

Knowing this banks are starting to increase the discounts from prime so that the economics of funding variable-rate mortgages continues to make sense

Why are mortgage

rates going up

How will COVID-19 affect the housing market

Economists and elected leaders agree that the COVID-19 pandemic will cause economic activity to slow which will likely impact the housing market

With that in mind the Bank of Canada recently lowered the overnight rate as a proactive measure to ease the negative impact of COVID-19 on the Canadian economy

Demand for homes last month saw significant year-over-year increases and preliminary reports from this month show a similar trend

In the US however about 16 per cent of Realtors nationwide reported re-duced buyer interest since the onset of COVID-19

Right now sales seem to be relatively unaffected by the virus but things are moving quite quickly and this trend might not continue

Home sales and prices What to expect

Home sales and prices will likely face declines in the spring and early summer with a recovery along with the economy in the second half of the year accord-ing to the latest projection from BC Real Estate Association (BCREA) Chief Economist Brendon Ogmundson

ldquoUnsurprisingly the results of our simulations show a steep decline in home sales in the second quarter of this year as economic activity becomes eerily quietrdquo said Ogmundson in the latest BCREA Market Intelligence Report

The provincial rental freeze evictions ban and what it means for you

The provincial government brought a new Rental Tenancy Order (RTO) into effect restricting rent increases and evictions during the COVID-19 pandemic 

Herersquos what you need to know about these changes Eviction moratorium Landlords can no longer give a tenant a notice to end the tenancy except in situations where people or the rental unit are at significant risk However if a landlord gave a tenant a notice to end the tenancy before March 30 then the notice remains in effect subject to the dispute resolution process and an order of possession can still be granted    If a seller and a tenant sign a Mutual Agreement to End a Tenancy and the tenant refuses to vacate the premises this will not be en-forceable until the emergency orders are lifted   This may be complicated in cases where a tenant is under mandatory quarantine self-isolation or is in a medical facility In those cases itrsquos probably best to seek legal advice 

Landlordrsquos right to enter rental unit A landlord can enter a rental unit for repairs or showings as long as the tenant consents Landlords must follow the standard procedure of requesting access at least 24 hours in advance noting the proposed date and time ndash and they must wait for the tenantrsquos consent Landlords can enter rental units without tenant consent if theres an emergency in relation to the COVID-19 pandemic and the entry is necessary to protect the health safety or welfare of the landlord the tenant or the other occupants 

Rent freeze Rent increases set to occur while this order is in effect including previously announced rent increases set to take effect from March 30 onwards canrsquot take effect until after the state of emergency has ended An exception for a rent increase would be if one or more occu-pants are added to a unit and the tenancy agreement specifies how the rent varies with the number of occupants 

Restricting access to common areas Landlords can reasonably restrict access to common areas to prevent the spread of COVID-19 

Resources The provincial government created an FAQ on these rental changes Click here to read it  LandlordBC also has an FAQ on the subject Click here to read it 

17 Steps to Sell your Home in the COVID era

1 You meet with the agent in-person while practicing physical distancing or via Zoom to discuss listing the proper ty on the MLSreg System Once terms have been agreed upon we and sign the forms via Docusign to

initiate the contract

2 The online marketing of your home has become more important than ever before We set up professional photos a high-quality Virtual Tour and a professional Floor Plan so that the online consumer has a great vis-ual understanding of your home You post your new listing on your website and the MLS to begin promoting

it according to your marketing plan

3 Potential buyers and other members become aware of the listing and the virtual open house clicking on a recorded open house introductory video They can also view the virtual tour

4 We also do a livestream video showing on social media to further showcase your home That will be saved

on all platforms (website Instagram Facebook) for people to reference

5 A buyer likes the place and contacts the sellerrsquos (or their own) REALTORreg with questions

6 The interested buyer drives to the property and does a walk-around If the walk-around takes place on public property no further arrangements need to be made other than to give sellers a heads-up people will be standing or walking about the area If the selleroccupant permits the buyers could take a walk around

the property itself

7 This step is negotiable If the property is owner occupied or the tenants are amicable a private showing with masks hand sanitizers gloves and practicing social distancing can be done If the owner or tenants

donrsquot feel comfortable with this we proceed to 8

8 Interested buyer contacts the sellerrsquos Realtor or their own Realtor asking to write an offer (If the buyer wants to deal with the sellerrsquos Realtor theyrsquoll be unrepresented per Councilrsquos requirements)

9 The offer is drafted and is emailed to the buyer for review Upon approval the offer is sent to the sellers

Realtor

10 Usually therersquos a back and forth between the parties via their Realtors all done through the phone and or any other non-face-to-face means

11 Seller and buyer agree on a deal with executed copies sent to the buyer and seller via their Realtors

12 The deal usually includes the following subjects Subject to inspection (buyerhome inspectorappraiser

etc) with recommendations for different time slots to ensure physical distancing

13 Realtors discuss health and safety protocols documenting the partiesrsquo informed consent in their files We have a brokerage form that goes through the list of protocols

14 The Realtors arrange with a mind to informed consent the inspections incorporating robust physical

distancing and health risk-management practices

15 Once the inspections done and approved subjects are removed using Docusign and sent to the parties

16 The lawyersnotaries arrange for the closing following the directives of the Law SocietyBar Association and LTSA edicts dealing with in-personvirtual meeting requirements (eg signing and checking ID protocols)

17 Possession takes place with remote key pick-up arranged in advance again with physical distancing

kept in mind

Page 17: May NEWSLETTER · libraries, zoos, aquariums, museums and more are available for you to explore and watch from your home. Here are 5 Canadian attractions you can virtually visit right

Advisor Insurance amp Financial Services KEY RESPONSIBILITIES

You will be actively working to develop and grow your client base and providing solutions including Insurance Employee Benefits Retirement Planning andor Investments

Planning building and execution of a business sales plan

You are a true client relationship advisor who looks for opportunities to refer and receive referrals

You will participate with all the companyrsquos marketing activities and contribute your ideas towards their effectiveness and contributing towards their positive results

Building and growing your centers of influences

Keeping up to date with industry and regulatory trends and changes

Working with all lines of Pacific Place Financial Services Bridgeforce Pacific Place business offerings

DESIRED SKILLS amp EXPERIENCE

Minimum 3 years experience in a similar role and ready to take your career to the next step experienced with Insurance andor Investment Sales an asset but not mandatory

Strong listening skills and willingness to learn

Insurance Licensed (LLQP) and CFP CSC CIM CPA CFA CLU as an asset or working towards such Designation Willingness to obtain LLQP license if not currently licensed

Strong communication skills oral and written

Professional motivated and able to work in a fast-paced dynamic environment Team centered driven and self motivated attitude Compensation commissions + marketing support + mentorship + coaching + networking avenues Take ad-vantage of this opportunity to work alongside some of the top minds in the industry and benefit from the structure support and resources necessary to push your success to the next level Please send a cover let-ter and your resume to talentpacificplacegroupcom with ldquoCareerrdquo in the subject line

We thank all applicants who apply but only those candidates selected for an interview will be contacted

If you know of anyone who maybe interested in a career in Financial Services please have them send in their resume for in interview talentpacificplacegroupcom

In the News at PPIS _________________________________

Keeping you informed

Welcome

At Pacific Place Insurance

Services we like to keep our

agents informed We hope

you find this update useful

Enjoy

April 7 Our update on COVID-19

(coronavirus)

British Columbia Driver Licence To help increase safety for both customers and employees ICBC has been working with the Ministries of Health and Citizens Services to develop on-line and phone-based service delivery extension options to reduce the need for BC residents to physically visit a driver li-censing office

BRITISH COLUMBIA DRIVER LICENCE (BCDL)

The following services are now available over the phone Please call us at 1-800-950-1498 or 250-978-8300 to

Renew an existing BCDL that is within 6 weeks of your card expiry date

Reinstate a BCDL that has been cancelled prohibited or suspended and is now eligible for a reinstatement

Issue a replacement BCDL

The driver licensing fee photo and signature (as appropriate) will not be collected at the time of your call

We will mail you a paper interim drivers licence that extends your drivers licence validity period for an additional 90 days A physical card will not be produced until you attend one of our driver licensing offices at which time the regular fees and signatory requirements will apply

These temporary procedures apply to driver licences that are expiring within six weeks or have not expired for more than three years

In the News at PPIS _________________________________

Keeping you informed

Welcome

At Pacific Place Insurance

Services we like to keep our

agents informed We hope

you find this update useful

Enjoy

Given that insurers rely on investments to supplement their underwriting in-come how big of a concern is the recent nosedive in stock markets

ldquoRight now from the standpoint of reduction in equity values the Canadian PampC segment as a whole can withstand thatrdquo Greg Williams senior director at AM Best Ratings Services said in a recent interview

It used to be that when interest rates were higher insurers could easily offset underwriting losses with investment income In general PampC insurersrsquo invest-ments are tied up in relatively safe investment options such as bonds Now however not only are interest rates at an all-time low but stock prices are also dropping

The SampPTSX Composite Index ndash at 17994 on Feb 20 ndash dropped 38 to 11222 on Mar 23 which was 12 days after the World Health Organization called COVID-19 a pandemic The same index opened Tuesday at 13916 so the SampPTSX Composite is still down nearly 23 from six weeks ago Mean-while the SampP 500 opened Tuesday at 2736 down about 20 from 3386 in late February

But stocks are only one type of egg in an insurance companyrsquos investment bas-ket Moreover AM Best suggests that some Canadian insurers could be more affected than others by declines in equity prices

ldquoThat is what we are looking atrdquo Williams told Canadian Underwriter ldquoAs rating analysts we are going through our portfolios identifying the companies that we think may not have as robust capitalization or may have an over-reliance on equity exposurerdquo

Oldwick NJ-based AM Best Company Inc which rates the financial health of individual insurers was asked by Canadian Underwriter to comment on the im-pact of the COVID-19 pandemic

Can Canadarsquos PampC industry withstand the 20 stock market drop

Fears over the COVID-19 pandemic and plummeting oil prices have caused mortgage rates to plummet to multi-year lows over the past couple of weeks

But now some lenders are actually starting to raise rates

Fixed rates on certain terms have been creeping back up while some of the big banks have been quietly cutting their dis-counts on prime rate (which affects floating rates)

Scotiabank for example raised its published 5-year closed variable rate 60 percentage points on Saturday from 345 to 405

A host of other lenders have also been slashing their discounts from prime by anywhere from 20 up to 75 basis points At one lender for example a new borrower could have obtained a high-ratio 5-year variable mortgage at Prime ndash 100 or 245 Today that same rate is now Prime ndash 025 or 320

So whatrsquos going on Fear has saturated the market to the extent that lenders are now concerned about liquidity and ris-ing defaults according to observers

ldquoI think if yoursquore a bank yoursquore scared of losses right nowrdquo Shawn Stillman founder of mortgageoutletca told CMT ldquoThe banks are in this to make money and if they donrsquot think that theyrsquore going to be able to make money because all of a sudden their default rate is going to go up then theyrsquore going to protect themselves by raising ratesrdquo

In addition to the potential for an increase in default rates Stillman says that with more people facing temporary layoffs due to the coronavirus more people will start drawing on their available credit

ldquoIf yoursquore a business and you have a line of credit yoursquore drawing on that line of credit If you have credit cards yoursquore maxing out those credit cards You are using your ability to borrow more money and it becomes a shock to the systemrdquo Stillman said Essentially the banks could face a growing run on available credit facilities which could challenge their ability to finance all of that credit

Thatrsquos one of the reasons why the Office of the Superintendent of Financial Institutions (OSFI) announced on Friday that it was lowering the capital requirements for banks which would free up an additional $300 billion of lending capacity

Despite the Bank of Canadarsquos emergency rate cut on Friday markets are still pricing in an additional 50-bps cut when the Bank meets next month That will bring Canadarsquos overnight lending rate down to 025

Knowing this banks are starting to increase the discounts from prime so that the economics of funding variable-rate mortgages continues to make sense

Why are mortgage

rates going up

How will COVID-19 affect the housing market

Economists and elected leaders agree that the COVID-19 pandemic will cause economic activity to slow which will likely impact the housing market

With that in mind the Bank of Canada recently lowered the overnight rate as a proactive measure to ease the negative impact of COVID-19 on the Canadian economy

Demand for homes last month saw significant year-over-year increases and preliminary reports from this month show a similar trend

In the US however about 16 per cent of Realtors nationwide reported re-duced buyer interest since the onset of COVID-19

Right now sales seem to be relatively unaffected by the virus but things are moving quite quickly and this trend might not continue

Home sales and prices What to expect

Home sales and prices will likely face declines in the spring and early summer with a recovery along with the economy in the second half of the year accord-ing to the latest projection from BC Real Estate Association (BCREA) Chief Economist Brendon Ogmundson

ldquoUnsurprisingly the results of our simulations show a steep decline in home sales in the second quarter of this year as economic activity becomes eerily quietrdquo said Ogmundson in the latest BCREA Market Intelligence Report

The provincial rental freeze evictions ban and what it means for you

The provincial government brought a new Rental Tenancy Order (RTO) into effect restricting rent increases and evictions during the COVID-19 pandemic 

Herersquos what you need to know about these changes Eviction moratorium Landlords can no longer give a tenant a notice to end the tenancy except in situations where people or the rental unit are at significant risk However if a landlord gave a tenant a notice to end the tenancy before March 30 then the notice remains in effect subject to the dispute resolution process and an order of possession can still be granted    If a seller and a tenant sign a Mutual Agreement to End a Tenancy and the tenant refuses to vacate the premises this will not be en-forceable until the emergency orders are lifted   This may be complicated in cases where a tenant is under mandatory quarantine self-isolation or is in a medical facility In those cases itrsquos probably best to seek legal advice 

Landlordrsquos right to enter rental unit A landlord can enter a rental unit for repairs or showings as long as the tenant consents Landlords must follow the standard procedure of requesting access at least 24 hours in advance noting the proposed date and time ndash and they must wait for the tenantrsquos consent Landlords can enter rental units without tenant consent if theres an emergency in relation to the COVID-19 pandemic and the entry is necessary to protect the health safety or welfare of the landlord the tenant or the other occupants 

Rent freeze Rent increases set to occur while this order is in effect including previously announced rent increases set to take effect from March 30 onwards canrsquot take effect until after the state of emergency has ended An exception for a rent increase would be if one or more occu-pants are added to a unit and the tenancy agreement specifies how the rent varies with the number of occupants 

Restricting access to common areas Landlords can reasonably restrict access to common areas to prevent the spread of COVID-19 

Resources The provincial government created an FAQ on these rental changes Click here to read it  LandlordBC also has an FAQ on the subject Click here to read it 

17 Steps to Sell your Home in the COVID era

1 You meet with the agent in-person while practicing physical distancing or via Zoom to discuss listing the proper ty on the MLSreg System Once terms have been agreed upon we and sign the forms via Docusign to

initiate the contract

2 The online marketing of your home has become more important than ever before We set up professional photos a high-quality Virtual Tour and a professional Floor Plan so that the online consumer has a great vis-ual understanding of your home You post your new listing on your website and the MLS to begin promoting

it according to your marketing plan

3 Potential buyers and other members become aware of the listing and the virtual open house clicking on a recorded open house introductory video They can also view the virtual tour

4 We also do a livestream video showing on social media to further showcase your home That will be saved

on all platforms (website Instagram Facebook) for people to reference

5 A buyer likes the place and contacts the sellerrsquos (or their own) REALTORreg with questions

6 The interested buyer drives to the property and does a walk-around If the walk-around takes place on public property no further arrangements need to be made other than to give sellers a heads-up people will be standing or walking about the area If the selleroccupant permits the buyers could take a walk around

the property itself

7 This step is negotiable If the property is owner occupied or the tenants are amicable a private showing with masks hand sanitizers gloves and practicing social distancing can be done If the owner or tenants

donrsquot feel comfortable with this we proceed to 8

8 Interested buyer contacts the sellerrsquos Realtor or their own Realtor asking to write an offer (If the buyer wants to deal with the sellerrsquos Realtor theyrsquoll be unrepresented per Councilrsquos requirements)

9 The offer is drafted and is emailed to the buyer for review Upon approval the offer is sent to the sellers

Realtor

10 Usually therersquos a back and forth between the parties via their Realtors all done through the phone and or any other non-face-to-face means

11 Seller and buyer agree on a deal with executed copies sent to the buyer and seller via their Realtors

12 The deal usually includes the following subjects Subject to inspection (buyerhome inspectorappraiser

etc) with recommendations for different time slots to ensure physical distancing

13 Realtors discuss health and safety protocols documenting the partiesrsquo informed consent in their files We have a brokerage form that goes through the list of protocols

14 The Realtors arrange with a mind to informed consent the inspections incorporating robust physical

distancing and health risk-management practices

15 Once the inspections done and approved subjects are removed using Docusign and sent to the parties

16 The lawyersnotaries arrange for the closing following the directives of the Law SocietyBar Association and LTSA edicts dealing with in-personvirtual meeting requirements (eg signing and checking ID protocols)

17 Possession takes place with remote key pick-up arranged in advance again with physical distancing

kept in mind

Page 18: May NEWSLETTER · libraries, zoos, aquariums, museums and more are available for you to explore and watch from your home. Here are 5 Canadian attractions you can virtually visit right

In the News at PPIS _________________________________

Keeping you informed

Welcome

At Pacific Place Insurance

Services we like to keep our

agents informed We hope

you find this update useful

Enjoy

April 7 Our update on COVID-19

(coronavirus)

British Columbia Driver Licence To help increase safety for both customers and employees ICBC has been working with the Ministries of Health and Citizens Services to develop on-line and phone-based service delivery extension options to reduce the need for BC residents to physically visit a driver li-censing office

BRITISH COLUMBIA DRIVER LICENCE (BCDL)

The following services are now available over the phone Please call us at 1-800-950-1498 or 250-978-8300 to

Renew an existing BCDL that is within 6 weeks of your card expiry date

Reinstate a BCDL that has been cancelled prohibited or suspended and is now eligible for a reinstatement

Issue a replacement BCDL

The driver licensing fee photo and signature (as appropriate) will not be collected at the time of your call

We will mail you a paper interim drivers licence that extends your drivers licence validity period for an additional 90 days A physical card will not be produced until you attend one of our driver licensing offices at which time the regular fees and signatory requirements will apply

These temporary procedures apply to driver licences that are expiring within six weeks or have not expired for more than three years

In the News at PPIS _________________________________

Keeping you informed

Welcome

At Pacific Place Insurance

Services we like to keep our

agents informed We hope

you find this update useful

Enjoy

Given that insurers rely on investments to supplement their underwriting in-come how big of a concern is the recent nosedive in stock markets

ldquoRight now from the standpoint of reduction in equity values the Canadian PampC segment as a whole can withstand thatrdquo Greg Williams senior director at AM Best Ratings Services said in a recent interview

It used to be that when interest rates were higher insurers could easily offset underwriting losses with investment income In general PampC insurersrsquo invest-ments are tied up in relatively safe investment options such as bonds Now however not only are interest rates at an all-time low but stock prices are also dropping

The SampPTSX Composite Index ndash at 17994 on Feb 20 ndash dropped 38 to 11222 on Mar 23 which was 12 days after the World Health Organization called COVID-19 a pandemic The same index opened Tuesday at 13916 so the SampPTSX Composite is still down nearly 23 from six weeks ago Mean-while the SampP 500 opened Tuesday at 2736 down about 20 from 3386 in late February

But stocks are only one type of egg in an insurance companyrsquos investment bas-ket Moreover AM Best suggests that some Canadian insurers could be more affected than others by declines in equity prices

ldquoThat is what we are looking atrdquo Williams told Canadian Underwriter ldquoAs rating analysts we are going through our portfolios identifying the companies that we think may not have as robust capitalization or may have an over-reliance on equity exposurerdquo

Oldwick NJ-based AM Best Company Inc which rates the financial health of individual insurers was asked by Canadian Underwriter to comment on the im-pact of the COVID-19 pandemic

Can Canadarsquos PampC industry withstand the 20 stock market drop

Fears over the COVID-19 pandemic and plummeting oil prices have caused mortgage rates to plummet to multi-year lows over the past couple of weeks

But now some lenders are actually starting to raise rates

Fixed rates on certain terms have been creeping back up while some of the big banks have been quietly cutting their dis-counts on prime rate (which affects floating rates)

Scotiabank for example raised its published 5-year closed variable rate 60 percentage points on Saturday from 345 to 405

A host of other lenders have also been slashing their discounts from prime by anywhere from 20 up to 75 basis points At one lender for example a new borrower could have obtained a high-ratio 5-year variable mortgage at Prime ndash 100 or 245 Today that same rate is now Prime ndash 025 or 320

So whatrsquos going on Fear has saturated the market to the extent that lenders are now concerned about liquidity and ris-ing defaults according to observers

ldquoI think if yoursquore a bank yoursquore scared of losses right nowrdquo Shawn Stillman founder of mortgageoutletca told CMT ldquoThe banks are in this to make money and if they donrsquot think that theyrsquore going to be able to make money because all of a sudden their default rate is going to go up then theyrsquore going to protect themselves by raising ratesrdquo

In addition to the potential for an increase in default rates Stillman says that with more people facing temporary layoffs due to the coronavirus more people will start drawing on their available credit

ldquoIf yoursquore a business and you have a line of credit yoursquore drawing on that line of credit If you have credit cards yoursquore maxing out those credit cards You are using your ability to borrow more money and it becomes a shock to the systemrdquo Stillman said Essentially the banks could face a growing run on available credit facilities which could challenge their ability to finance all of that credit

Thatrsquos one of the reasons why the Office of the Superintendent of Financial Institutions (OSFI) announced on Friday that it was lowering the capital requirements for banks which would free up an additional $300 billion of lending capacity

Despite the Bank of Canadarsquos emergency rate cut on Friday markets are still pricing in an additional 50-bps cut when the Bank meets next month That will bring Canadarsquos overnight lending rate down to 025

Knowing this banks are starting to increase the discounts from prime so that the economics of funding variable-rate mortgages continues to make sense

Why are mortgage

rates going up

How will COVID-19 affect the housing market

Economists and elected leaders agree that the COVID-19 pandemic will cause economic activity to slow which will likely impact the housing market

With that in mind the Bank of Canada recently lowered the overnight rate as a proactive measure to ease the negative impact of COVID-19 on the Canadian economy

Demand for homes last month saw significant year-over-year increases and preliminary reports from this month show a similar trend

In the US however about 16 per cent of Realtors nationwide reported re-duced buyer interest since the onset of COVID-19

Right now sales seem to be relatively unaffected by the virus but things are moving quite quickly and this trend might not continue

Home sales and prices What to expect

Home sales and prices will likely face declines in the spring and early summer with a recovery along with the economy in the second half of the year accord-ing to the latest projection from BC Real Estate Association (BCREA) Chief Economist Brendon Ogmundson

ldquoUnsurprisingly the results of our simulations show a steep decline in home sales in the second quarter of this year as economic activity becomes eerily quietrdquo said Ogmundson in the latest BCREA Market Intelligence Report

The provincial rental freeze evictions ban and what it means for you

The provincial government brought a new Rental Tenancy Order (RTO) into effect restricting rent increases and evictions during the COVID-19 pandemic 

Herersquos what you need to know about these changes Eviction moratorium Landlords can no longer give a tenant a notice to end the tenancy except in situations where people or the rental unit are at significant risk However if a landlord gave a tenant a notice to end the tenancy before March 30 then the notice remains in effect subject to the dispute resolution process and an order of possession can still be granted    If a seller and a tenant sign a Mutual Agreement to End a Tenancy and the tenant refuses to vacate the premises this will not be en-forceable until the emergency orders are lifted   This may be complicated in cases where a tenant is under mandatory quarantine self-isolation or is in a medical facility In those cases itrsquos probably best to seek legal advice 

Landlordrsquos right to enter rental unit A landlord can enter a rental unit for repairs or showings as long as the tenant consents Landlords must follow the standard procedure of requesting access at least 24 hours in advance noting the proposed date and time ndash and they must wait for the tenantrsquos consent Landlords can enter rental units without tenant consent if theres an emergency in relation to the COVID-19 pandemic and the entry is necessary to protect the health safety or welfare of the landlord the tenant or the other occupants 

Rent freeze Rent increases set to occur while this order is in effect including previously announced rent increases set to take effect from March 30 onwards canrsquot take effect until after the state of emergency has ended An exception for a rent increase would be if one or more occu-pants are added to a unit and the tenancy agreement specifies how the rent varies with the number of occupants 

Restricting access to common areas Landlords can reasonably restrict access to common areas to prevent the spread of COVID-19 

Resources The provincial government created an FAQ on these rental changes Click here to read it  LandlordBC also has an FAQ on the subject Click here to read it 

17 Steps to Sell your Home in the COVID era

1 You meet with the agent in-person while practicing physical distancing or via Zoom to discuss listing the proper ty on the MLSreg System Once terms have been agreed upon we and sign the forms via Docusign to

initiate the contract

2 The online marketing of your home has become more important than ever before We set up professional photos a high-quality Virtual Tour and a professional Floor Plan so that the online consumer has a great vis-ual understanding of your home You post your new listing on your website and the MLS to begin promoting

it according to your marketing plan

3 Potential buyers and other members become aware of the listing and the virtual open house clicking on a recorded open house introductory video They can also view the virtual tour

4 We also do a livestream video showing on social media to further showcase your home That will be saved

on all platforms (website Instagram Facebook) for people to reference

5 A buyer likes the place and contacts the sellerrsquos (or their own) REALTORreg with questions

6 The interested buyer drives to the property and does a walk-around If the walk-around takes place on public property no further arrangements need to be made other than to give sellers a heads-up people will be standing or walking about the area If the selleroccupant permits the buyers could take a walk around

the property itself

7 This step is negotiable If the property is owner occupied or the tenants are amicable a private showing with masks hand sanitizers gloves and practicing social distancing can be done If the owner or tenants

donrsquot feel comfortable with this we proceed to 8

8 Interested buyer contacts the sellerrsquos Realtor or their own Realtor asking to write an offer (If the buyer wants to deal with the sellerrsquos Realtor theyrsquoll be unrepresented per Councilrsquos requirements)

9 The offer is drafted and is emailed to the buyer for review Upon approval the offer is sent to the sellers

Realtor

10 Usually therersquos a back and forth between the parties via their Realtors all done through the phone and or any other non-face-to-face means

11 Seller and buyer agree on a deal with executed copies sent to the buyer and seller via their Realtors

12 The deal usually includes the following subjects Subject to inspection (buyerhome inspectorappraiser

etc) with recommendations for different time slots to ensure physical distancing

13 Realtors discuss health and safety protocols documenting the partiesrsquo informed consent in their files We have a brokerage form that goes through the list of protocols

14 The Realtors arrange with a mind to informed consent the inspections incorporating robust physical

distancing and health risk-management practices

15 Once the inspections done and approved subjects are removed using Docusign and sent to the parties

16 The lawyersnotaries arrange for the closing following the directives of the Law SocietyBar Association and LTSA edicts dealing with in-personvirtual meeting requirements (eg signing and checking ID protocols)

17 Possession takes place with remote key pick-up arranged in advance again with physical distancing

kept in mind

Page 19: May NEWSLETTER · libraries, zoos, aquariums, museums and more are available for you to explore and watch from your home. Here are 5 Canadian attractions you can virtually visit right

In the News at PPIS _________________________________

Keeping you informed

Welcome

At Pacific Place Insurance

Services we like to keep our

agents informed We hope

you find this update useful

Enjoy

Given that insurers rely on investments to supplement their underwriting in-come how big of a concern is the recent nosedive in stock markets

ldquoRight now from the standpoint of reduction in equity values the Canadian PampC segment as a whole can withstand thatrdquo Greg Williams senior director at AM Best Ratings Services said in a recent interview

It used to be that when interest rates were higher insurers could easily offset underwriting losses with investment income In general PampC insurersrsquo invest-ments are tied up in relatively safe investment options such as bonds Now however not only are interest rates at an all-time low but stock prices are also dropping

The SampPTSX Composite Index ndash at 17994 on Feb 20 ndash dropped 38 to 11222 on Mar 23 which was 12 days after the World Health Organization called COVID-19 a pandemic The same index opened Tuesday at 13916 so the SampPTSX Composite is still down nearly 23 from six weeks ago Mean-while the SampP 500 opened Tuesday at 2736 down about 20 from 3386 in late February

But stocks are only one type of egg in an insurance companyrsquos investment bas-ket Moreover AM Best suggests that some Canadian insurers could be more affected than others by declines in equity prices

ldquoThat is what we are looking atrdquo Williams told Canadian Underwriter ldquoAs rating analysts we are going through our portfolios identifying the companies that we think may not have as robust capitalization or may have an over-reliance on equity exposurerdquo

Oldwick NJ-based AM Best Company Inc which rates the financial health of individual insurers was asked by Canadian Underwriter to comment on the im-pact of the COVID-19 pandemic

Can Canadarsquos PampC industry withstand the 20 stock market drop

Fears over the COVID-19 pandemic and plummeting oil prices have caused mortgage rates to plummet to multi-year lows over the past couple of weeks

But now some lenders are actually starting to raise rates

Fixed rates on certain terms have been creeping back up while some of the big banks have been quietly cutting their dis-counts on prime rate (which affects floating rates)

Scotiabank for example raised its published 5-year closed variable rate 60 percentage points on Saturday from 345 to 405

A host of other lenders have also been slashing their discounts from prime by anywhere from 20 up to 75 basis points At one lender for example a new borrower could have obtained a high-ratio 5-year variable mortgage at Prime ndash 100 or 245 Today that same rate is now Prime ndash 025 or 320

So whatrsquos going on Fear has saturated the market to the extent that lenders are now concerned about liquidity and ris-ing defaults according to observers

ldquoI think if yoursquore a bank yoursquore scared of losses right nowrdquo Shawn Stillman founder of mortgageoutletca told CMT ldquoThe banks are in this to make money and if they donrsquot think that theyrsquore going to be able to make money because all of a sudden their default rate is going to go up then theyrsquore going to protect themselves by raising ratesrdquo

In addition to the potential for an increase in default rates Stillman says that with more people facing temporary layoffs due to the coronavirus more people will start drawing on their available credit

ldquoIf yoursquore a business and you have a line of credit yoursquore drawing on that line of credit If you have credit cards yoursquore maxing out those credit cards You are using your ability to borrow more money and it becomes a shock to the systemrdquo Stillman said Essentially the banks could face a growing run on available credit facilities which could challenge their ability to finance all of that credit

Thatrsquos one of the reasons why the Office of the Superintendent of Financial Institutions (OSFI) announced on Friday that it was lowering the capital requirements for banks which would free up an additional $300 billion of lending capacity

Despite the Bank of Canadarsquos emergency rate cut on Friday markets are still pricing in an additional 50-bps cut when the Bank meets next month That will bring Canadarsquos overnight lending rate down to 025

Knowing this banks are starting to increase the discounts from prime so that the economics of funding variable-rate mortgages continues to make sense

Why are mortgage

rates going up

How will COVID-19 affect the housing market

Economists and elected leaders agree that the COVID-19 pandemic will cause economic activity to slow which will likely impact the housing market

With that in mind the Bank of Canada recently lowered the overnight rate as a proactive measure to ease the negative impact of COVID-19 on the Canadian economy

Demand for homes last month saw significant year-over-year increases and preliminary reports from this month show a similar trend

In the US however about 16 per cent of Realtors nationwide reported re-duced buyer interest since the onset of COVID-19

Right now sales seem to be relatively unaffected by the virus but things are moving quite quickly and this trend might not continue

Home sales and prices What to expect

Home sales and prices will likely face declines in the spring and early summer with a recovery along with the economy in the second half of the year accord-ing to the latest projection from BC Real Estate Association (BCREA) Chief Economist Brendon Ogmundson

ldquoUnsurprisingly the results of our simulations show a steep decline in home sales in the second quarter of this year as economic activity becomes eerily quietrdquo said Ogmundson in the latest BCREA Market Intelligence Report

The provincial rental freeze evictions ban and what it means for you

The provincial government brought a new Rental Tenancy Order (RTO) into effect restricting rent increases and evictions during the COVID-19 pandemic 

Herersquos what you need to know about these changes Eviction moratorium Landlords can no longer give a tenant a notice to end the tenancy except in situations where people or the rental unit are at significant risk However if a landlord gave a tenant a notice to end the tenancy before March 30 then the notice remains in effect subject to the dispute resolution process and an order of possession can still be granted    If a seller and a tenant sign a Mutual Agreement to End a Tenancy and the tenant refuses to vacate the premises this will not be en-forceable until the emergency orders are lifted   This may be complicated in cases where a tenant is under mandatory quarantine self-isolation or is in a medical facility In those cases itrsquos probably best to seek legal advice 

Landlordrsquos right to enter rental unit A landlord can enter a rental unit for repairs or showings as long as the tenant consents Landlords must follow the standard procedure of requesting access at least 24 hours in advance noting the proposed date and time ndash and they must wait for the tenantrsquos consent Landlords can enter rental units without tenant consent if theres an emergency in relation to the COVID-19 pandemic and the entry is necessary to protect the health safety or welfare of the landlord the tenant or the other occupants 

Rent freeze Rent increases set to occur while this order is in effect including previously announced rent increases set to take effect from March 30 onwards canrsquot take effect until after the state of emergency has ended An exception for a rent increase would be if one or more occu-pants are added to a unit and the tenancy agreement specifies how the rent varies with the number of occupants 

Restricting access to common areas Landlords can reasonably restrict access to common areas to prevent the spread of COVID-19 

Resources The provincial government created an FAQ on these rental changes Click here to read it  LandlordBC also has an FAQ on the subject Click here to read it 

17 Steps to Sell your Home in the COVID era

1 You meet with the agent in-person while practicing physical distancing or via Zoom to discuss listing the proper ty on the MLSreg System Once terms have been agreed upon we and sign the forms via Docusign to

initiate the contract

2 The online marketing of your home has become more important than ever before We set up professional photos a high-quality Virtual Tour and a professional Floor Plan so that the online consumer has a great vis-ual understanding of your home You post your new listing on your website and the MLS to begin promoting

it according to your marketing plan

3 Potential buyers and other members become aware of the listing and the virtual open house clicking on a recorded open house introductory video They can also view the virtual tour

4 We also do a livestream video showing on social media to further showcase your home That will be saved

on all platforms (website Instagram Facebook) for people to reference

5 A buyer likes the place and contacts the sellerrsquos (or their own) REALTORreg with questions

6 The interested buyer drives to the property and does a walk-around If the walk-around takes place on public property no further arrangements need to be made other than to give sellers a heads-up people will be standing or walking about the area If the selleroccupant permits the buyers could take a walk around

the property itself

7 This step is negotiable If the property is owner occupied or the tenants are amicable a private showing with masks hand sanitizers gloves and practicing social distancing can be done If the owner or tenants

donrsquot feel comfortable with this we proceed to 8

8 Interested buyer contacts the sellerrsquos Realtor or their own Realtor asking to write an offer (If the buyer wants to deal with the sellerrsquos Realtor theyrsquoll be unrepresented per Councilrsquos requirements)

9 The offer is drafted and is emailed to the buyer for review Upon approval the offer is sent to the sellers

Realtor

10 Usually therersquos a back and forth between the parties via their Realtors all done through the phone and or any other non-face-to-face means

11 Seller and buyer agree on a deal with executed copies sent to the buyer and seller via their Realtors

12 The deal usually includes the following subjects Subject to inspection (buyerhome inspectorappraiser

etc) with recommendations for different time slots to ensure physical distancing

13 Realtors discuss health and safety protocols documenting the partiesrsquo informed consent in their files We have a brokerage form that goes through the list of protocols

14 The Realtors arrange with a mind to informed consent the inspections incorporating robust physical

distancing and health risk-management practices

15 Once the inspections done and approved subjects are removed using Docusign and sent to the parties

16 The lawyersnotaries arrange for the closing following the directives of the Law SocietyBar Association and LTSA edicts dealing with in-personvirtual meeting requirements (eg signing and checking ID protocols)

17 Possession takes place with remote key pick-up arranged in advance again with physical distancing

kept in mind

Page 20: May NEWSLETTER · libraries, zoos, aquariums, museums and more are available for you to explore and watch from your home. Here are 5 Canadian attractions you can virtually visit right

Fears over the COVID-19 pandemic and plummeting oil prices have caused mortgage rates to plummet to multi-year lows over the past couple of weeks

But now some lenders are actually starting to raise rates

Fixed rates on certain terms have been creeping back up while some of the big banks have been quietly cutting their dis-counts on prime rate (which affects floating rates)

Scotiabank for example raised its published 5-year closed variable rate 60 percentage points on Saturday from 345 to 405

A host of other lenders have also been slashing their discounts from prime by anywhere from 20 up to 75 basis points At one lender for example a new borrower could have obtained a high-ratio 5-year variable mortgage at Prime ndash 100 or 245 Today that same rate is now Prime ndash 025 or 320

So whatrsquos going on Fear has saturated the market to the extent that lenders are now concerned about liquidity and ris-ing defaults according to observers

ldquoI think if yoursquore a bank yoursquore scared of losses right nowrdquo Shawn Stillman founder of mortgageoutletca told CMT ldquoThe banks are in this to make money and if they donrsquot think that theyrsquore going to be able to make money because all of a sudden their default rate is going to go up then theyrsquore going to protect themselves by raising ratesrdquo

In addition to the potential for an increase in default rates Stillman says that with more people facing temporary layoffs due to the coronavirus more people will start drawing on their available credit

ldquoIf yoursquore a business and you have a line of credit yoursquore drawing on that line of credit If you have credit cards yoursquore maxing out those credit cards You are using your ability to borrow more money and it becomes a shock to the systemrdquo Stillman said Essentially the banks could face a growing run on available credit facilities which could challenge their ability to finance all of that credit

Thatrsquos one of the reasons why the Office of the Superintendent of Financial Institutions (OSFI) announced on Friday that it was lowering the capital requirements for banks which would free up an additional $300 billion of lending capacity

Despite the Bank of Canadarsquos emergency rate cut on Friday markets are still pricing in an additional 50-bps cut when the Bank meets next month That will bring Canadarsquos overnight lending rate down to 025

Knowing this banks are starting to increase the discounts from prime so that the economics of funding variable-rate mortgages continues to make sense

Why are mortgage

rates going up

How will COVID-19 affect the housing market

Economists and elected leaders agree that the COVID-19 pandemic will cause economic activity to slow which will likely impact the housing market

With that in mind the Bank of Canada recently lowered the overnight rate as a proactive measure to ease the negative impact of COVID-19 on the Canadian economy

Demand for homes last month saw significant year-over-year increases and preliminary reports from this month show a similar trend

In the US however about 16 per cent of Realtors nationwide reported re-duced buyer interest since the onset of COVID-19

Right now sales seem to be relatively unaffected by the virus but things are moving quite quickly and this trend might not continue

Home sales and prices What to expect

Home sales and prices will likely face declines in the spring and early summer with a recovery along with the economy in the second half of the year accord-ing to the latest projection from BC Real Estate Association (BCREA) Chief Economist Brendon Ogmundson

ldquoUnsurprisingly the results of our simulations show a steep decline in home sales in the second quarter of this year as economic activity becomes eerily quietrdquo said Ogmundson in the latest BCREA Market Intelligence Report

The provincial rental freeze evictions ban and what it means for you

The provincial government brought a new Rental Tenancy Order (RTO) into effect restricting rent increases and evictions during the COVID-19 pandemic 

Herersquos what you need to know about these changes Eviction moratorium Landlords can no longer give a tenant a notice to end the tenancy except in situations where people or the rental unit are at significant risk However if a landlord gave a tenant a notice to end the tenancy before March 30 then the notice remains in effect subject to the dispute resolution process and an order of possession can still be granted    If a seller and a tenant sign a Mutual Agreement to End a Tenancy and the tenant refuses to vacate the premises this will not be en-forceable until the emergency orders are lifted   This may be complicated in cases where a tenant is under mandatory quarantine self-isolation or is in a medical facility In those cases itrsquos probably best to seek legal advice 

Landlordrsquos right to enter rental unit A landlord can enter a rental unit for repairs or showings as long as the tenant consents Landlords must follow the standard procedure of requesting access at least 24 hours in advance noting the proposed date and time ndash and they must wait for the tenantrsquos consent Landlords can enter rental units without tenant consent if theres an emergency in relation to the COVID-19 pandemic and the entry is necessary to protect the health safety or welfare of the landlord the tenant or the other occupants 

Rent freeze Rent increases set to occur while this order is in effect including previously announced rent increases set to take effect from March 30 onwards canrsquot take effect until after the state of emergency has ended An exception for a rent increase would be if one or more occu-pants are added to a unit and the tenancy agreement specifies how the rent varies with the number of occupants 

Restricting access to common areas Landlords can reasonably restrict access to common areas to prevent the spread of COVID-19 

Resources The provincial government created an FAQ on these rental changes Click here to read it  LandlordBC also has an FAQ on the subject Click here to read it 

17 Steps to Sell your Home in the COVID era

1 You meet with the agent in-person while practicing physical distancing or via Zoom to discuss listing the proper ty on the MLSreg System Once terms have been agreed upon we and sign the forms via Docusign to

initiate the contract

2 The online marketing of your home has become more important than ever before We set up professional photos a high-quality Virtual Tour and a professional Floor Plan so that the online consumer has a great vis-ual understanding of your home You post your new listing on your website and the MLS to begin promoting

it according to your marketing plan

3 Potential buyers and other members become aware of the listing and the virtual open house clicking on a recorded open house introductory video They can also view the virtual tour

4 We also do a livestream video showing on social media to further showcase your home That will be saved

on all platforms (website Instagram Facebook) for people to reference

5 A buyer likes the place and contacts the sellerrsquos (or their own) REALTORreg with questions

6 The interested buyer drives to the property and does a walk-around If the walk-around takes place on public property no further arrangements need to be made other than to give sellers a heads-up people will be standing or walking about the area If the selleroccupant permits the buyers could take a walk around

the property itself

7 This step is negotiable If the property is owner occupied or the tenants are amicable a private showing with masks hand sanitizers gloves and practicing social distancing can be done If the owner or tenants

donrsquot feel comfortable with this we proceed to 8

8 Interested buyer contacts the sellerrsquos Realtor or their own Realtor asking to write an offer (If the buyer wants to deal with the sellerrsquos Realtor theyrsquoll be unrepresented per Councilrsquos requirements)

9 The offer is drafted and is emailed to the buyer for review Upon approval the offer is sent to the sellers

Realtor

10 Usually therersquos a back and forth between the parties via their Realtors all done through the phone and or any other non-face-to-face means

11 Seller and buyer agree on a deal with executed copies sent to the buyer and seller via their Realtors

12 The deal usually includes the following subjects Subject to inspection (buyerhome inspectorappraiser

etc) with recommendations for different time slots to ensure physical distancing

13 Realtors discuss health and safety protocols documenting the partiesrsquo informed consent in their files We have a brokerage form that goes through the list of protocols

14 The Realtors arrange with a mind to informed consent the inspections incorporating robust physical

distancing and health risk-management practices

15 Once the inspections done and approved subjects are removed using Docusign and sent to the parties

16 The lawyersnotaries arrange for the closing following the directives of the Law SocietyBar Association and LTSA edicts dealing with in-personvirtual meeting requirements (eg signing and checking ID protocols)

17 Possession takes place with remote key pick-up arranged in advance again with physical distancing

kept in mind

Page 21: May NEWSLETTER · libraries, zoos, aquariums, museums and more are available for you to explore and watch from your home. Here are 5 Canadian attractions you can virtually visit right

How will COVID-19 affect the housing market

Economists and elected leaders agree that the COVID-19 pandemic will cause economic activity to slow which will likely impact the housing market

With that in mind the Bank of Canada recently lowered the overnight rate as a proactive measure to ease the negative impact of COVID-19 on the Canadian economy

Demand for homes last month saw significant year-over-year increases and preliminary reports from this month show a similar trend

In the US however about 16 per cent of Realtors nationwide reported re-duced buyer interest since the onset of COVID-19

Right now sales seem to be relatively unaffected by the virus but things are moving quite quickly and this trend might not continue

Home sales and prices What to expect

Home sales and prices will likely face declines in the spring and early summer with a recovery along with the economy in the second half of the year accord-ing to the latest projection from BC Real Estate Association (BCREA) Chief Economist Brendon Ogmundson

ldquoUnsurprisingly the results of our simulations show a steep decline in home sales in the second quarter of this year as economic activity becomes eerily quietrdquo said Ogmundson in the latest BCREA Market Intelligence Report

The provincial rental freeze evictions ban and what it means for you

The provincial government brought a new Rental Tenancy Order (RTO) into effect restricting rent increases and evictions during the COVID-19 pandemic 

Herersquos what you need to know about these changes Eviction moratorium Landlords can no longer give a tenant a notice to end the tenancy except in situations where people or the rental unit are at significant risk However if a landlord gave a tenant a notice to end the tenancy before March 30 then the notice remains in effect subject to the dispute resolution process and an order of possession can still be granted    If a seller and a tenant sign a Mutual Agreement to End a Tenancy and the tenant refuses to vacate the premises this will not be en-forceable until the emergency orders are lifted   This may be complicated in cases where a tenant is under mandatory quarantine self-isolation or is in a medical facility In those cases itrsquos probably best to seek legal advice 

Landlordrsquos right to enter rental unit A landlord can enter a rental unit for repairs or showings as long as the tenant consents Landlords must follow the standard procedure of requesting access at least 24 hours in advance noting the proposed date and time ndash and they must wait for the tenantrsquos consent Landlords can enter rental units without tenant consent if theres an emergency in relation to the COVID-19 pandemic and the entry is necessary to protect the health safety or welfare of the landlord the tenant or the other occupants 

Rent freeze Rent increases set to occur while this order is in effect including previously announced rent increases set to take effect from March 30 onwards canrsquot take effect until after the state of emergency has ended An exception for a rent increase would be if one or more occu-pants are added to a unit and the tenancy agreement specifies how the rent varies with the number of occupants 

Restricting access to common areas Landlords can reasonably restrict access to common areas to prevent the spread of COVID-19 

Resources The provincial government created an FAQ on these rental changes Click here to read it  LandlordBC also has an FAQ on the subject Click here to read it 

17 Steps to Sell your Home in the COVID era

1 You meet with the agent in-person while practicing physical distancing or via Zoom to discuss listing the proper ty on the MLSreg System Once terms have been agreed upon we and sign the forms via Docusign to

initiate the contract

2 The online marketing of your home has become more important than ever before We set up professional photos a high-quality Virtual Tour and a professional Floor Plan so that the online consumer has a great vis-ual understanding of your home You post your new listing on your website and the MLS to begin promoting

it according to your marketing plan

3 Potential buyers and other members become aware of the listing and the virtual open house clicking on a recorded open house introductory video They can also view the virtual tour

4 We also do a livestream video showing on social media to further showcase your home That will be saved

on all platforms (website Instagram Facebook) for people to reference

5 A buyer likes the place and contacts the sellerrsquos (or their own) REALTORreg with questions

6 The interested buyer drives to the property and does a walk-around If the walk-around takes place on public property no further arrangements need to be made other than to give sellers a heads-up people will be standing or walking about the area If the selleroccupant permits the buyers could take a walk around

the property itself

7 This step is negotiable If the property is owner occupied or the tenants are amicable a private showing with masks hand sanitizers gloves and practicing social distancing can be done If the owner or tenants

donrsquot feel comfortable with this we proceed to 8

8 Interested buyer contacts the sellerrsquos Realtor or their own Realtor asking to write an offer (If the buyer wants to deal with the sellerrsquos Realtor theyrsquoll be unrepresented per Councilrsquos requirements)

9 The offer is drafted and is emailed to the buyer for review Upon approval the offer is sent to the sellers

Realtor

10 Usually therersquos a back and forth between the parties via their Realtors all done through the phone and or any other non-face-to-face means

11 Seller and buyer agree on a deal with executed copies sent to the buyer and seller via their Realtors

12 The deal usually includes the following subjects Subject to inspection (buyerhome inspectorappraiser

etc) with recommendations for different time slots to ensure physical distancing

13 Realtors discuss health and safety protocols documenting the partiesrsquo informed consent in their files We have a brokerage form that goes through the list of protocols

14 The Realtors arrange with a mind to informed consent the inspections incorporating robust physical

distancing and health risk-management practices

15 Once the inspections done and approved subjects are removed using Docusign and sent to the parties

16 The lawyersnotaries arrange for the closing following the directives of the Law SocietyBar Association and LTSA edicts dealing with in-personvirtual meeting requirements (eg signing and checking ID protocols)

17 Possession takes place with remote key pick-up arranged in advance again with physical distancing

kept in mind

Page 22: May NEWSLETTER · libraries, zoos, aquariums, museums and more are available for you to explore and watch from your home. Here are 5 Canadian attractions you can virtually visit right

The provincial rental freeze evictions ban and what it means for you

The provincial government brought a new Rental Tenancy Order (RTO) into effect restricting rent increases and evictions during the COVID-19 pandemic 

Herersquos what you need to know about these changes Eviction moratorium Landlords can no longer give a tenant a notice to end the tenancy except in situations where people or the rental unit are at significant risk However if a landlord gave a tenant a notice to end the tenancy before March 30 then the notice remains in effect subject to the dispute resolution process and an order of possession can still be granted    If a seller and a tenant sign a Mutual Agreement to End a Tenancy and the tenant refuses to vacate the premises this will not be en-forceable until the emergency orders are lifted   This may be complicated in cases where a tenant is under mandatory quarantine self-isolation or is in a medical facility In those cases itrsquos probably best to seek legal advice 

Landlordrsquos right to enter rental unit A landlord can enter a rental unit for repairs or showings as long as the tenant consents Landlords must follow the standard procedure of requesting access at least 24 hours in advance noting the proposed date and time ndash and they must wait for the tenantrsquos consent Landlords can enter rental units without tenant consent if theres an emergency in relation to the COVID-19 pandemic and the entry is necessary to protect the health safety or welfare of the landlord the tenant or the other occupants 

Rent freeze Rent increases set to occur while this order is in effect including previously announced rent increases set to take effect from March 30 onwards canrsquot take effect until after the state of emergency has ended An exception for a rent increase would be if one or more occu-pants are added to a unit and the tenancy agreement specifies how the rent varies with the number of occupants 

Restricting access to common areas Landlords can reasonably restrict access to common areas to prevent the spread of COVID-19 

Resources The provincial government created an FAQ on these rental changes Click here to read it  LandlordBC also has an FAQ on the subject Click here to read it 

17 Steps to Sell your Home in the COVID era

1 You meet with the agent in-person while practicing physical distancing or via Zoom to discuss listing the proper ty on the MLSreg System Once terms have been agreed upon we and sign the forms via Docusign to

initiate the contract

2 The online marketing of your home has become more important than ever before We set up professional photos a high-quality Virtual Tour and a professional Floor Plan so that the online consumer has a great vis-ual understanding of your home You post your new listing on your website and the MLS to begin promoting

it according to your marketing plan

3 Potential buyers and other members become aware of the listing and the virtual open house clicking on a recorded open house introductory video They can also view the virtual tour

4 We also do a livestream video showing on social media to further showcase your home That will be saved

on all platforms (website Instagram Facebook) for people to reference

5 A buyer likes the place and contacts the sellerrsquos (or their own) REALTORreg with questions

6 The interested buyer drives to the property and does a walk-around If the walk-around takes place on public property no further arrangements need to be made other than to give sellers a heads-up people will be standing or walking about the area If the selleroccupant permits the buyers could take a walk around

the property itself

7 This step is negotiable If the property is owner occupied or the tenants are amicable a private showing with masks hand sanitizers gloves and practicing social distancing can be done If the owner or tenants

donrsquot feel comfortable with this we proceed to 8

8 Interested buyer contacts the sellerrsquos Realtor or their own Realtor asking to write an offer (If the buyer wants to deal with the sellerrsquos Realtor theyrsquoll be unrepresented per Councilrsquos requirements)

9 The offer is drafted and is emailed to the buyer for review Upon approval the offer is sent to the sellers

Realtor

10 Usually therersquos a back and forth between the parties via their Realtors all done through the phone and or any other non-face-to-face means

11 Seller and buyer agree on a deal with executed copies sent to the buyer and seller via their Realtors

12 The deal usually includes the following subjects Subject to inspection (buyerhome inspectorappraiser

etc) with recommendations for different time slots to ensure physical distancing

13 Realtors discuss health and safety protocols documenting the partiesrsquo informed consent in their files We have a brokerage form that goes through the list of protocols

14 The Realtors arrange with a mind to informed consent the inspections incorporating robust physical

distancing and health risk-management practices

15 Once the inspections done and approved subjects are removed using Docusign and sent to the parties

16 The lawyersnotaries arrange for the closing following the directives of the Law SocietyBar Association and LTSA edicts dealing with in-personvirtual meeting requirements (eg signing and checking ID protocols)

17 Possession takes place with remote key pick-up arranged in advance again with physical distancing

kept in mind

Page 23: May NEWSLETTER · libraries, zoos, aquariums, museums and more are available for you to explore and watch from your home. Here are 5 Canadian attractions you can virtually visit right

17 Steps to Sell your Home in the COVID era

1 You meet with the agent in-person while practicing physical distancing or via Zoom to discuss listing the proper ty on the MLSreg System Once terms have been agreed upon we and sign the forms via Docusign to

initiate the contract

2 The online marketing of your home has become more important than ever before We set up professional photos a high-quality Virtual Tour and a professional Floor Plan so that the online consumer has a great vis-ual understanding of your home You post your new listing on your website and the MLS to begin promoting

it according to your marketing plan

3 Potential buyers and other members become aware of the listing and the virtual open house clicking on a recorded open house introductory video They can also view the virtual tour

4 We also do a livestream video showing on social media to further showcase your home That will be saved

on all platforms (website Instagram Facebook) for people to reference

5 A buyer likes the place and contacts the sellerrsquos (or their own) REALTORreg with questions

6 The interested buyer drives to the property and does a walk-around If the walk-around takes place on public property no further arrangements need to be made other than to give sellers a heads-up people will be standing or walking about the area If the selleroccupant permits the buyers could take a walk around

the property itself

7 This step is negotiable If the property is owner occupied or the tenants are amicable a private showing with masks hand sanitizers gloves and practicing social distancing can be done If the owner or tenants

donrsquot feel comfortable with this we proceed to 8

8 Interested buyer contacts the sellerrsquos Realtor or their own Realtor asking to write an offer (If the buyer wants to deal with the sellerrsquos Realtor theyrsquoll be unrepresented per Councilrsquos requirements)

9 The offer is drafted and is emailed to the buyer for review Upon approval the offer is sent to the sellers

Realtor

10 Usually therersquos a back and forth between the parties via their Realtors all done through the phone and or any other non-face-to-face means

11 Seller and buyer agree on a deal with executed copies sent to the buyer and seller via their Realtors

12 The deal usually includes the following subjects Subject to inspection (buyerhome inspectorappraiser

etc) with recommendations for different time slots to ensure physical distancing

13 Realtors discuss health and safety protocols documenting the partiesrsquo informed consent in their files We have a brokerage form that goes through the list of protocols

14 The Realtors arrange with a mind to informed consent the inspections incorporating robust physical

distancing and health risk-management practices

15 Once the inspections done and approved subjects are removed using Docusign and sent to the parties

16 The lawyersnotaries arrange for the closing following the directives of the Law SocietyBar Association and LTSA edicts dealing with in-personvirtual meeting requirements (eg signing and checking ID protocols)

17 Possession takes place with remote key pick-up arranged in advance again with physical distancing

kept in mind