maximizing hhqi resources to reduce readmissions: part 1
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Maximizing HHQI Resources to Reduce Readmissions: Part 1. Presented by: E. Eve Esslinger, Lead HHQI Project Coordinator Cindy Sun, HHQI RN Project Coordinator. Home Health Quality Improvement. History 101. Phase 1: 2007-2008. Phase 2: 2010-2011. Phase 3: Sept. 2012 – July 2014. - PowerPoint PPT PresentationTRANSCRIPT
Maximizing HHQI Resources to Reduce Readmissions: Part 1
Presented by:E. Eve Esslinger, Lead HHQI Project Coordinator
Cindy Sun, HHQI RN Project Coordinator
Home Health Quality ImprovementGoal: Improve the
quality of care home health patients receive
Special Project funded by Centers for Medicare
& Medicaid Services
Evidence-based practice
Free tools, resources, & networking
History 101Phase 1: 2007-2008
Focused on reducing ACH
Home health setting
Focus on agency leadership
More than 5,500 home health agencies enrolled to participate
Phase 2: 2010-2011
Focus on reducing ACH & Improving Oral Medication Rates
Home health focus but shifting towards cross-setting care
Patient-Centered, Interdisciplinary
More than 8,000 participant representing 4,000+ home health agencies
Phase 3: Sept. 2012 – July 2014
Focusing on quality of home health care measured by :
• ACH reduction• Improvement in oral medication management
• Improvement of immunization rates
Continuing HH focus, but all care settings and patients encouraged to participate
Introducing Special Population Assistance Network (SPAN)
More than 8,600 participants
www.homehealthquality.org
www.homehealthquality.org
Best Practice Intervention Packages (BPIPs)
• Phase 1 BPIPs (12)– Monthly
• Phase 2 BPIPs (6) – Quarterly
• Phase 3 BPIPs (8)– 6 Focused– 2 Primary
Focused BPIPsBPIP Release Date
Patient Self-Management November 1, 2012
Medication Management April 2, 2013
Disease Management--Part 1 August 1, 2013
Disease Management—Part 2 November 1, 2013
Fall Prevention February 3, 2014
Cross Setting Care April 1, 2014
Primary BPIPs
BPIP Release Date
Dual-Eligible Providers (SPAN) February 1, 2013
Immunization June 3, 2013
Fundamentals of Improving ACH
• Introduction BPIP• January 2010
BPIP Contents
• Introduction• Leadership– Tools– Checklists– Organizational Culture– Ideas for working with other providers– Timeline
• Discipline Checklists
Timeline and Checklist
• Page 14 (Timeline)• Pages 20-23
Home Health Compare
• How often patients had to be admitted to the hospital (End Result Outcome Measure) – Tennessee: 29% National 27%
Absolutes
• Hospitalization Risk Assessment• Emergency Care Planning• Front loading based on risk assessment• Easy access to a nurse (24/7 call, office
nurse)• Phone monitoring and/or telehealth• Patient education centers on patient
participation
Hospital Risk Assessment
• What it isn’t—– M1032– A stand-alone document
• What it is—– Individualized– Helps guide care plan
Discipline Tracks
To Do List
• To do by week 1:– Download the BPIP– Break it apart (e.g., circulate discipline tracks)– Check compliance with ACH risk assessment,
emergency care plan (or initiate implementation ASAP)
Continue…
• To do by week 2:– Ask staff to tell you what they think about
reducing ACH • RULES: No whining; No throwing up hands like it is a
lost cause• Use staff meetings, post-it boards, etc
– Adopt a turn-key tool and circulate it– Start concurrent evaluation on every single
hospitalization
Call First
Improving Management of Oral Medication
April 2010• Medication adherence can
often be a problem among older adults and requires additional resources and strategies on the part of health care providers (MacLaughlin et al., 2005).
• Multiple factors impact adherence.
OASIS-C• A complete drug regimen review for any potential
clinically significant medication issues (M2000)• Documentation of follow-up with the physician regarding
clinically significant medication issues, including medication reconciliation (M2002 and M2004)
• High-risk drug education to the patient/caregiver (M2010)• Drug Education to the patient/caregiver (M2015)• Assessment of management of oral medications (M2020)• Assessment of management of injectable medications
(M2030)• Prior medication management (M2040)
Home Health Compare
• How often patients got better at taking their drugs correctly by mouth (End Result Outcome Measure) – Tennessee: 49% National 48%
• How often the home health team taught patients (or their family caregivers) about their drugs (Process Measure)– Tennessee: 89% and National 90%
Potentially Avoidable Events
• Emergent care for improper medication administration, medication side-effects
• Emergent care for hypo/hyperglycemia• Substantial decline in management of oral
medications
Medications and Hospitalizations
• Adverse drug events cause over 700,000 emergency department visits each year. Nearly 120,000 patients each year need to be hospitalized for further treatment after emergency visits for adverse drug events. (CDC)
• Improved management of antithrombotic and antidiabetic drugs has the potential to reduce hospitalizations for ADEs in older adults (Budnitz et al., 2011)
Medications Causing Hospitalizations
Drug Annual # of Hospitalizations
Proportion of ED visits resulting in Hospitalization
Warfarin 33.3% 46.2%
Insulins 13.9% 40.6%
Oral antiplatelet agents 13.3% 41.5%
Oral hypoglycemic agents 10.7% 51.8%
Budnitz et al., 2011.
Discipline Tracks
Oral Medications: The Essentials
Using the Evidence
• Reminders, feedback, and decision-support systems lead to quality care by alerting clinicians to problems
• Fewer medications reduce the likelihood of medication problems
• Packaging, memory and organizing aids such as pillboxes or blister packs help adherence
http://champ-program.org/page/68/evidence-briefs
Using the Evidence, cont.
• Medication “reconciliation” and reviews conducted by doctors, nurses or pharmacists reduce discrepancies and errors and help find potential drug related problems
• Multifaceted programs that include ways to simplify medications, increase convenience, and provide counseling help with medication adherence
CHAMP Evidence Briefs: http://champ-program.org/page/68/evidence-briefs
Implications for Home Care
• Compile and communicate accurate, complete, and current medication information.
• Assure that older people and everyone involved in their care understand the purpose of their medications and signs of potential problems.
• Simplify medications whenever possible given medical needs.
• Identify and address barriers to medication adherence.http://champ-program.org/page/68/evidence-briefs
Medication Management Tools
To Do List
• To do by week 1:– Download the BPIP– Break it apart (e.g., circulate discipline tracks)– Check compliance through record reviews and
staff discussion with:• Medication Reconciliation• Medication Adherence• Medication Management • Medication Simplification
Continue…
• To do by week 2:– Ask staff to tell you what they think about
improving management of oral medications• RULES: No whining; No throwing up hands like it is a
lost cause• Use staff meetings, post-it boards, etc
– Adopt a turn-key tool and implement with small group of nurses
• Appoint medication nurse leaders• Staff need to understand which meds
cause more ADEs and Show –don’t tell: Tell me how you take your medicines How do you schedule your meal and medication times? Do you use a pill box or organizer to help you take your medicines? How do you manage to pay for your medicines? If possible, would you like me to simplify your medication regimen? If possible, would you like to explore some options for reducing your out-
of-pocket medication expenses? Show me how you use your inhaler.
(MacLaughlin et al., 2005)
Continue…
Medication Management: A Community Project
• Who is on the ‘team’?– Nurse?– Physician?– Therapist?– Pharmacist?– Patient?– Caregiver/family?– Social worker?
• Show Me and Teach Back
Patient Medication Management
Resource links
• Speak up:– http://www.jointcommission.org/speakup.aspx
• AHRQ guides:– http://www.effectivehealthcare.ahrq.gov/
index.cfm/research-summaries-for-consumers-clinicians-and-policymakers/
Fall Prevention• July 2010• Falling is NOT an inevitable result
of aging. Through evidence-based interventions, practical lifestyle adjustments, and community partnerships we can substantially reduce the number of falls
(Bonita) Lynn Beattie, PT, MPT, MHAVice President, Injury Prevention Falls FreeTM Initiative Center for Healthy Aging National Council on Aging
OASIS-C• M1910: Has this patient had a multi-factor Fall Risk Assessment
(such as falls history, use of multiple medications, mental impairment, toileting frequency, generally mobility/transferring impairment, and environmental hazards)?
• M2250 Plan of Care Synopsis: Does the physician-ordered plan of care include fall prevention interventions? (Note: Fall prevention interventions is only 1 of 7 selected interventions for this measure.)
• M2400 Intervention Synopsis: Since the previous OASIS assessment, were the following interventions BOTH included in the physician-ordered plan of care AND implemented? (Note: Fall Prevention interventions is only 1 of 6 selected interventions.)
Home Health Compare• How often the home health team checked
patients’ risk of falling. (Process Measure)– Tennessee 93% and National 95%
• How often patients got better at walking or moving around. (Outcome Measure)– Tennessee 58% and National 57%
• How often patients got better at getting in and out of bed. (Outcome Measure)– Tennessee 54% and National 54%
Potentially Avoidable Events
• Emergent Care for Injury Caused by a Fall
Falls and Hospitalizations
• In 2009, 2.2 million nonfatal fall injuries among older adults were treated in emergency departments and more than 581,000 of these patients were hospitalized.
• In 2008, over 19,700 older adults died from unintentional fall injuries.
―CDC
Discipline Tracks
Falls Prevention: Insights
Our intake department and liaisons in the hospitals and skilled nursing facilities identify patients at high-risk for falls, before we admit them (recent fall, fall precipitating hospital admission, specific diagnoses/injury due to fall, etc.) and these become High Priority Patients. Though nursing may be admitting, PT also goes in on that first day after the admission. If the admission is occurring on a weekend, PT is scheduled to assess on the first day also. Patients at high risk for a fall are priority patients for PT on the weekend, just like those with acute orthopedic and neurological diagnoses.
Jean E. Zaleski, PT, DPT, MEd, Director of Community Resource Development
Holyoke Visiting Nurses Association and Hospice Life Care Holyoke, MA
Falls Prevention: Insights•Each person has their own story of why they fall - so the fall risk assessment must be multifaceted•Intervene early and up front by recognizing risk factors and before the patient falls. How do you do that?o Teach clinicians to be as educated about falls as you—the ‘fall
coordinator’ are. Be passionate about falls!o Collect data to see the trends .
Share trends with staff Make the trends meaningful (e.g., How many with/without an
assistive device?)o Review the patient record when a fall occurs and use this as a teaching
tool for the staff. (e.g., Are you checking her BP each time? Is the doctor aware that her BP is falling like this?)
o Don’t let staff overlook fall risk with any patient. Gail Mello, PT, Rehabilitation DirectorBrockton Visiting Nurses Association, Brockton, MA
Evidence-based practice
• Evidence-based clinical decision making– External evidence from research, theories, opinion
leaders, expert panels– Clinical expertise– Patient preferences and values
Melnyk and Fineout-Overholt, 2011, p. 4
Using the Evidence
• Many people who fall, even if they are not injured, develop a fear of falling. This fear may cause them to limit their activities leading to reduced mobility and loss of physical fitness, which in turn increases their actual risk of falling. (CDC)
• Risk for falls should not be identified by an individual tool. The most consistently successful approach to prevention of falls has been multifactorial assessment, followed by interventions targeting the identified risk factors. Such targeted assessment and management strategies have been shown to reduce the occurrence of falling by 25 to 39 percent. (Tinetti, 2003)
Using the Evidence: Medications and Falls
• Medication review is appropriate for fall risk if patient is taking 4 or more medications OR a high-risk medication.
• Medications and falls can be a problem, because the patient may need the medication even though the medication can attribute to fall risk.
• All types of psychoactive medications increase fall risk:
– Sedatives– Antidepressants– Anxiolytics (antianxiety drugs)– Antipsychotics
(Tinetti, 2010)
Using the Evidence, cont.• AGS/BGS Clinical Practice Guideline:
Prevention of Falls in Older Persons (2010)
AGS/BGS Clinical Practice Guideline
Fall Prevention Tools
Focus Section
• Pages 13-20
To-Do List – Week 1
• To do by week 1:– Download the BPIP– Break it apart (e.g., circulate discipline tracks)– Know your fall trends (all falls)– Check compliance through record reviews and
staff discussion with:• Multifactorial and Validated Fall Assessment• Fall prevention interventions
To-Do List - Wk. 2
• To do by week 2:– Ask staff for input on fall prevention• Use staff meetings, post-it boards, etc
– Share and discuss the AGS/BGS guidelines with your staff
– Appoint a Fall Coordinator– Adopt a turn-key tool and implement
with a small group of staff
To-Do List – Wk. 2 continued• Spread implementation
of successful tools• Analyze every fall
– Was assessment completed?
– Were specific interventions implemented based on the assessment?
– What was the outcome?
Patient Education
Resource Links• Speak up: http://www.jointcommission.org/speakup.aspx• AHRQ guides:
http://www.effectivehealthcare.ahrq.gov/index.cfm/research-summaries-for-consumers-clinicians-and-policymakers/
• Stop Falls http://www.stopfalls.org/resources/downloadables/Falls_Pets.pdf
• CDC http://www.cdc.gov/HomeandRecreationalSafety/Falls/fallsmaterial.html
References• Budnitz, D.S., Lovegrove, M.C., Shehab, N., & Richards, C.L. (2011). Emergency
hospitalizations for adverse drug events in older Americans. The New England Journal of Medicine 365 (21), 2002-2012.
• CHAMP. Evidence Briefs. http://champ-program.org/page/68/evidence-briefs• Centers for Disease Control and Prevention (CDC).
http://www.cdc.gov/MedicationSafety/Adult_AdverseDrugEvents.html• Centers for Disease Control and Prevention (CDC).
http://www.cdc.gov/HomeandRecreationalSafety/Falls/adultfalls.html• MacLaughlin, E. J., Raehl, C.L.,Treadway, A.K., Sterling, T.L., Zoller, D.P., & Bond, C.A.
(2005) Assessing medication adherence in the elderly: Which tools to use in clinical practice? Drugs & Aging 23 (3), 231-255.
• Melnyk, B.M., & Fineout-Overholt, E. (2011). Evidence-Based Practice in Nursing & Healthcare (2nd ed.). Philadelphia: Wolters Kluwer Health/Lippincott Williams & Wilkins
• Tinetti, M., (2003). Preventing falls in elderly persons. New England Journal of Medicine, 348 (1), 42-49.
• Tinetti, M., & Kumar, C. (2010). The patient who falls: it’s always a trade-off. Journal of the American Medical Association, 303 (3), 258-266.
HHQI Data Reports
www.homehealthquality.org
This material was prepared by the West Virginia Medical Institute, the Quality Improvement Organization supporting the Home Health Quality
Campaign, under contract with the Centers for Medicare & Medicaid Services (CMS), an agency of the U.S. Department of Health and Human
Services. The views presented do not necessarily reflect CMS policy. Publication Number: 10SOW-WV-HH-BK-92412. App. 9/2012.