Master of Business AdministrationOrientation

Business Information Management(BIM)

Prof. Dr. Eric Bloemen

Co-ordinator Business Information Management Team

Eric.Bloemen@kuleuven.be(Room: T’Serclaes A 06 03 , Tel.: 02/6081420)

30 credits

Bachelor of Business Administration Business Information Management (BIM)

12 credits

Business Information Management (BIM): in English or Dutch

• BBA/MBA: Business Information Management (BIM):

– BIM is offered as an orientation in the bachelor and the master Business Administration (BBA / MBA – BIM)

– Course Material - classes – exams and master thesis in English

• Master Handelswetenschappen: BIM:

– Dutch students can however opt for a Dutch degree: master Handelswetenschappen – orientation BIM

– General Courses: in Dutch

– Courses Business Information Management: English !

– Each exam – Papers - Master thesis in Dutch !!

Don’t be afraid for the English (courses)!!

Why?

5

Business

ICT

BR

IDG

E

Business Information Management Professional Profiles

• Employees that bridge business and ICT. • Typical Jobs:

– CIO: Chief Information Officer– Project Management: project leader of ICT projects– Business analyst:

• analysis of business requirements, • Working with management, ICT & end-users , • Evaluating alternative ICT solutions.

– Business/Process Consultants– CRM consultant (customer relationship management)– …

• Skills– Communicative– Management skills– Analytical skills

• No programmers !

What?

7

Strategy

Development Management

Infrastructure

What?

8

Strategy

Development Management

Infrastructure

3Bachelor

1Master

Databases

ICT Infrastructure

Application Development

Project Management

Orientation Assignment

ERP & Business

Process Design

Design of BIS

Systems Development

ICT Governance &

Operational Management

Business Inteligence

ICT Strategy and

Architecture

Carreer path

• Earlier days:

– Programmer Technical analyst Business analyst ICT Manager

• Now:

– Junior Business analyst Senior ...

– Team leader Project leader Services manager CIO

– Junior Services manager Senior ...

9

5 ICT-profiles with the biggest number of vacancies (Belgian Labour Market)

• 1) ICT architect, consultant & analyst– 2500 open profiles

• 2) ICT business consultant – 1900 open profiles

• 3) System developer– 1600 open profiles

• 4) Infrastructure operations & maintenance– 1600 open profiles

• 5) Software developer– 1200 open profiles

The division of 136 000 ICT-employees over the 12 profiles

researcher hardware developer

software developer ICT business consultant

ICT architect system developer

web designer & developer project manager

sales & marketing operations & maintenance

service helpdesk customer service

: Profile Business-ICT

( Survey in the

Belgian ICT

labour market,

april-mai 2006)

Course: ICT-governance

• ICT-governance en Operational Management1. CobiT governance2. ITIL operational management3. Specific problems and topics in ICT

governance and -management.

COBIT and ITIL enable IT managers to optimally manage an ICT environment based on “Best Practices” and generally accepted guidelines.

The objectives of this course are:– The student learns what ICT governance is and how this is

related to corporate governance– The student learns how to manage an operational ICT

service department.

• ICT-strategy and architecture

1. ICT strategy and architecture

1.1. The strategy phase

1.2. The architecture phase

2. ICT exploitation

2.1. Overview of ICT exploitation

2.3 ICT Outsourcing

3. ICT project management

Course: ICT-strategy en Architecture

Course: ERP & Business Process Modeling

ERP: Enterprise Resource Planning, e.g. SAP, Oracle

• Part 1: Fundamentals of Business Process Modeling:

– RUP/UML profile for BM, BPMN, i*, …

• Part 2: the life cycle of an ERP application:

– The costs, benefits and consequences from a managerial point of view

– Evolution of ERP & integrated software solutions– Illustrations with MySAP ERP

• Part 3: hands-on experience with Microsoft Dynamics Navision + guest speaker

Course:Business Intelligence Methods

• Part 1: Designing Data warehouses

– Star and Snowflake Schemas

• Part 2: Reporting and Queries:

– SQL– OLAP Cubes– Application and illustration with Ms Excell and Ms SQL Server

• Part 3: Data Mining

– Supervised learning (production rules)– Unsupervised learning (clustering)– Market Basket Analysis (association rules)

Course: Systems Development & Economics

• Systems Development:– I. Information systems: general methods

– II. UML: divers diagrams

– III. Case-studies, based on UML

– IV. Exercises with UML

• ICT-economics:– Cost/benefit analysis of ICT projects

– “Business Value” of ICT applications

– Cost accounting of ICT services

– …

Course DBIS (Design of Business Information System)

Real life software project that must be resolved in group using a structured development method (RUP)

Phase 1: Inception (project scope)

• Analysis of the business processes & user requirements• Elaborating alternative solutions• Cost analysis of different alternatives• (Iterative) project planning• Design of a preliminary database diagram

Phase 2: Elaboration (mitigate key risk items)

• Elaborate on the chosen solution• Refine the analysis• Produce an object-oriented design (with UML Models)• Elaboration of the physical database model (with SQL Server)• Design of a prototype• Updated project planning

Possible Master thesis:(in English or Dutch)

• Traditional Master thesis:

– Research paper on related topics in ICT en Information Management

– Ex.: ERP, Business Intelligence, Cloud Computing, Social networks, …

• Master Project:

– Work in a company on ICT related subjects

– Ex.: Colruyt, SAP, …

Prof bachelor Master BIM(schakelprogramma – bridge program)

• Minimal self-study is necessary:

– Introduction on Databases

– Project management : basics

• Most important:

– Motivation for ICT related topics

– Management related, not technical related!!

Some Vacancies

Business Consultants / Process Consultants:• As a Cap Gemini consultant, you design holistic solutions, business

cases and roadmaps in order to deliver business benefits to our clients. You work as a team leader, team member or client advisor in a wide range of areas: business analysis, business process analysis/modeling/design, program management, program roadmap definition, change management and business/IT transformation. You communicate at different levels with multiple business and support departments.

Required Profile• You obtained a degree in IT or Economics and you gained at least

3 years experience in - and knowledge about - the business. • You have a track record in business analysis, program management or

management consulting. • You are trilingual (NL/FR/EN) and possess strong communication,

negotiation and relationship management skills. • Furthermore, you have good project management and process

modeling skills. • You are highly result-oriented and able to deal effectively with

diversified organizations. • …

Some Vacancies…

CRM CONSULTANT• Function:• * You are responsible for Siebel configuration and/or

projectmanagement on the various Siebel projects;* You will work together closely with the other members in the project teams.* You take ownership of complex assignments (e.g. starting new projects, set up a technical environment) and guide junior programmers;

• Profiele:• The ideal candidate:

* has a university degree in a economics/IT related domain;* is willing to invest in the own career and eager to learn;* likes to work in a team and is flexible in working on various projects; * speaks Dutch, French and English;

• …

Some Vacancies…

• Business Analysts - Banking Specialists Company: Callatay & WoutersLocation: België-Brussels Hoofdstedelijk GewestSalary: to determinate according to your experience

Date: 12 Mar 2008• Job description:

As a Business Analyst, you work: internally, at the head office: you participate in

our Products’ evolution by carrying out market studies and writing business requirements at our clients’ site: you participate in implementation projects of our products by defining user requirements, carrying out gap analysis and configurations and following up user tests

And recently… (2012)

BIM

Business

Information

Management