MARK A. OWENS6235 Lake Windsor Pkwy

Buford, Ga. 30518Home: 678-546-8738Office: 770-236-1362Mobile: 770-235-1621

CAREER OBJECTIVE:Elevate my established skill-set and work ethic to the Cloud

Technical Experience:Operating Software:

VCP 4.1, MCSE 2003, (NT 4.0, & 2000), MCP +Internet, Linux (Red Hat, CentOS), Unix (Solaris), Novell CNE(antiquated) , A+ Certification in Windows, DOS, Macintosh OS, Gwinnett Technical College, Associates Degree Network Specialist, and Anne Arundel Community College, Arnold, MD

Software:

Vmware, 4, 5 and 6, MS Server 2003/2008, SharePoint, Sequel 2000/2008,MS Office Suite, Outlook, Lotus Notes, Various mapping & other 3rd party applications, Cool Find, Real Estate software; Argus, ARES, Costar Property,

Hardware:

Cisco UCS B/C series, 6108 Fabrics, HP/Compaq Rack Builds/Servers/Desktops/Laptops, IBM Servers/Desktops/Laptops, Dell Servers/Desktops, Sun Sparc/x86 880/890/200/400/3000 Series

Cisco Routers/Hubs (initial configuration/minor modifications, VLAN’s etc.)

EXPERIENCE HISTORY:

Cisco SPVTGLawrenceville, GA. campusMarch 2006-Present

Data Center Systems Administrator/

VMware Administrator, managing multiple vCenter Instances, and dependent databases as well as Appliances

Open Stack Administrator UCS, UCSM and upstream network dependencies

o Configure, update and administer fabrics, rack and blade systemso Migrate physical servers to UCS platform as VMs

Windows 2003, 2008o Active Directory, Windows update services, group policies, Remote

Desktop Server

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Administer Network Storage. Ten 24TB EMC VNX 5100’s, and one 40TB NetApp

Domain level administrator Red Hat LINUX, intermediate administrative functions

o Implemented and test McAfee4Linux and small scale ePO server Backup administrator for Windows/Unix/Solaris environment Administer ESXi hosts through vCenter deployment

Software Tester

Support role offloading testing roll outs and follow documents for field deployment, edit test plans

Work base level implementation of software from infancy to grave Security Baseline testing using multiple protocols, Nessus, Saint and

internal Cisco tool

Trammell Crow CompanyMid-AtlanticJune 2000-Present

Senior Systems Engineer:

Senior Systems Support for Northeast Region -- General Server support, Backup issues, Server space issues, & Application of critical patches

Work directly with IRG Ops providing an enhanced hands-on diagnostic of Server, Router and Telco related failures and provide necessary troubleshooting to accurately diagnose problem enabling quicker restore time.

Data Archiving and File management of local Servers Remote Server management and diagnostics Maintain Server backups for local region Global Application, Workstation refresh rollouts Support remote site DSL/Cable installations, establishing connectivity and setting

up local remote access environments. Provide Top-Level, on-site OS, Application, Virus, and Network support for large

customer base throughout the Baltimore-Washington, DC corridor. Supporting and implementing applications from a variety of local and nationally

used applications, working directly with our Dallas IRG application team and outside vendors.

Establish and provide effective escalation path increasing customer service by reducing loss of productivity.

Implementing Trammell Crow Companies IRG policies by effectively communicating changes and procedures to my client base and increase the effectiveness of our Helpdesk and IRG’s various functions.

While serving Trammell Crow’s client base for more than 5 years I have received outstanding marks for Service, Consistently exceeded all SLA’s and have managed to do this with zero Customer escalations. I continually utilize the tools necessary to provide effective and cost saving service. I strive to grow relationships with all professional contacts and have worked effectively with my extended team of professionals within IRG’s Dallas based team.

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Inacom/Vanstar CorporationColumbia MD.November 1996-June 2000

Field Engineer Specialist:

Multi-Client Server support requiring 7X24 coverage, also team lead for on-call group

Mid-Atlantic High availability lead, for high level accounts requiring 1-4 hour SLA’s Systems Support for Multi-Client environments for Server/Workstation refresh Lead several projects requiring Rack Server builds and OS installation using client

provided specs for Highly visible accounts

Provided Server/workstation support for warranty channel which included all major manufactures

Refresh Desktop/Server environment in preparation for Y2K changeover I was recruited into Inacom by my former supervisor of 4 years in which I

immediately took over as leader of a desperately failing service organization. My focus started with applying my expertise in customer service and winning back a lucrative account on the brink of termination. I moved quickly to implementing and establishing a service outline for other trouble accounts by providing technical expertise at many levels and eventually became an integral part in assessing, and implementing, the necessary technical skills and personnel on new business.

In my time there I received 2 awards for outstanding service including the company’s highest award, The Chairman’s Club.’

Field Service Manager: Managed 6 major accounts and 45 direct reports. 27 of those dedicated on-site

including a 5 person helpdesk, and the rest were field service technicians from level one hardware to Tier 2 systems engineers

Improve on service delivery methods and developing effective ways to gain new business

Overhauled a logistics and warranty reimbursement operation that was losing $30-50K per month

Created cost saving strategies to increase the SLA objective for the region Mentored personnel to increasing skills and certifications that increased service

productivity and reduced bill back costs and lost warranty reimbursement dollars Provided semi-annual and annual reviews for all direct reports and awarded

bonuses as well as salary increments.

General Electric Computer Services/IBM/TSSColumbia, MD1992 - November, 1996

Senior Field Technician:

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Technical Team Lead, providing oversight for 17 field support representativesDelegating daily and weekly assignments to engineers assisting team members problem resolution for the critical or technically challenging situations

Involved in various support and maintenance projects for United Airlines/Apollo Travel Services, Bell & Howell, and GEIS. Projects in network administration have included the installation and configuration of a NetWare WAN for NationsBank in several locations throughout the Baltimore-Washington area. Implemented AppleTalk LAN’s and moved large client from pier to pier Microsoft workgroups to Domain based TCP/IP environment.

Maryland Automobile Insurance Fund (MAIF), Annapolis, MD. 1992

Systems Engineer: Support end user desktop installation of OS, applications and hardware Troubleshooting and resolve for all aspects of end user environment Unix base Server administration for executive team providing all levels of support

and maintain backups ofServer suite

Procurement of Microsystems working with independent vendors and reduced cost by 50% for

both hardware and software platforms

Insight Distribution, Inc.Hunt Valley, MD. 1991

Unix System Administrator:

Unix OS support and troubleshooting of customer Server/Client environment Upload client environment to local test servers for problem isolation and team with

programmers to apply resolve Configuration and support of large Line printers, Dot matrix, CSU/DSU, RS-232

peripherals, cabling Travel to client for onsite installation of system from start to production

Intelligent Resources International, IncBaltimore, MD. 1989-1991

Technical Service Representative:

Provided maintenance and troubleshooting for a large Unix office automation contract for the Social Security Administration. Support included mainframe, mini, and microcomputer services in a Unix, Ethernet network environment.

Interface with a broad range of users and management, and supporting technical government personnel in the design and enhancement of the SSA Office Support System (OSS).