mark leslie resum'e

Mark Leslie – Résumé

Personal Details

Full Name: Mark Graham Leslie

Address: 7 Spinifex Street Papamoa Beach 3118

Contact details: 0275 856 756 (Mb)[email protected]

Date of Birth 01/04/1974

Hobbies: Surfing, Snowboarding, Socialising, Touch Rugby, Spending time with my kids

Dependants 2 Girls (5 yrs. and 7yrs)

Referees To be advised

Current Work Activities;As Information and Business Systems Manager I manage the IT department and business systems for Tui Products Limited. My primary role with Tui is to ensure IT business strategies; operations are aligned with IT projects and within budget. Effective ‘Program Project Management’ is a key success factor for success in this role. Redefining business processes to improve efficiencies throughout the business that support Tui’s growth strategy. I have a holistic view of business units, analyse processes and provide solutions to streamline business activities that require redesigning. I manage a range of contracts for the IT department.

Personal Attributes and Values;I have a lot to offer and drive to always strive to work smarter not harder; I finished a MBA ‘Masters in Business Administration’ program in August 2014. I am a happy positive person with a great sense of humour. I have exceptional people, analytical and problem solving skills. My strengths are the ability to see inefficiencies in a business and implement solutions. Good working relationships with both internal and external customers help me get the desired results. I look at process from an ‘outside in’ approached which is highly focused on adding value to the customer and breaking down the un-necessary activities. I thrive in a team environment and also can work independently when required. I believe in learning environments that share knowledge for effective learning.


Employment History

April 08 – PresentInformation and Business System ManagerTUI Products Limited

Manage IT Department (Severs; Networking; Contracts; Harware, Communications and Software

Manage budget for Information Technology Department IT Program Project Management Manage & maintain Tui Products software and hardware systems Lead project manager of senior managers (end to end) for the implementation of Infor LN

FuturePack7+ ERP / MRP computer system (full solution) , EDI, Inventory Control, GS1net, Barcoding, Freight, BI)

BI report development; end user reporting and client reporting End user reporting for the sales force with I pad’s

Document control through Nuvu reporting Develop, map and implement business processes with goal of operational improvements Planning and managing assessment and requirements activities Defined key requirements and process mapping Defining application requirements and exit criteria Oversaw application design and architecture activities Planning and managing program-wide application build, test, and deploy activities Planning and establishing after go-live activities, change management, performance Provide platform for company weekly and month-end reporting Managed product costing and gross margin analysis for company Provide business information and analysis for projects Manage IT operations internal and external contracts Analysis business functions and provide the tools for other departments for greater efficiency Manage end of year stocktake Budget preparation for Sales and marketing general manager (Customer and Category level) Pricing implementation for company

As Information and Business Systems Manger I have been responsible and successful in delivering;

Software End to end implementation of Infor LN FuturePack7+ ERP / MRP software within budget and in time. The Infor LN software implemented is a full system solution; modules including, manufacturing, planning, accounting, sales, EDI communication, finance, business intelligence, process management and security. The business process mapping provided the needs analysis for best fit solution for Tui Products. Post go live (01/07/2011) my focus has now turned from implementation to ‘change management’ and ‘continuous improvement ‘and operational efficiencies. Tui’s year-end stock has seen a 200% improvement since the introduction of LN and its transparency of inventory.

Project Scoping and Business Process Analysis to understand deliverables and what strategies to take to for successful outcomes. All projects have been based on meeting strategic direction and improve operations with bottom up and customer focus while meeting overall business objectives

Electronic Data Interchange (EDI) for business to business (B2B) for sales orders in, advance shipment notice and invoicing for top suppliers (Mitre10, Bunnings and The Warehouse). The


implementation reduced time by not keying in orders into the system and directly available for warehouse to pick. The EDI improved operation by reducing keying errors; less credits; increased efficiencies in DIFOT of weekly orders. EDI added value by, reduced staff numbers, customer service role changed to be less data entry work and more time focusing on customers’ requirements.

Business Intelligence (Infor PM10) BI) and OLAP reporting, used throughout the company and now have mobilised our sales force with I-pad’s to access live data at their fingers to improve customer satisfaction. Business Intelligence also provided Tui with transparency to data for informed business analysis to measure performance and make better informed decisions. As a result, better bottom line. Cubes developed for finance, production, freight and sales.

Document Control Software implemented to standardise the outputs for both internal and external customers. We automated the delivery by reducing the need to handle invoices, advance shipment notices, statements and consignment notes. Tui is currently sourcing software for the automation the incoming delivery from different formats that will decode, supplier invoices; purchase orders and sales orders.

Freight Management System Freight management system implemented to analyse cost and save on freight, a direct bottom line saving. Pallet program saved the logistics one day a week in data entry. Freight module allows Tui to analyse fright for better decision making and cost savings. Tui freight is a 4 million overhead to the business and on track for a 4 % saving (160K). The freight system also allows visibility to manage carrier’s contracts, analyse customer orders in regards to pricing

Operational ManagementContract Management Sourced and manage contracts for ICT operations including SLA agreement for Network support, SQL support, Mobile, Internet and Voice. I’ve built strong relationships with suppliers, developers and business consultants to achieve top results. Savings have been made by minimising downtime of servers,

Relocation of IT systemsJune 2014, Tui moved head offices premises, centralised North operations to a centralised warehouse. . Software upgrades to latest version, hardware upgraded and migrate to virtualised servers; move small business server and exchange to the cloud.


Nov 04 – April 08Business Systems and Process Manager

Harmer Parr - Financial Advisors and investment specialists Specialist in ICSL - AEGIS Investment Wrap Platform, management reporting, transactional

analysis, asset allocation analysis, corporate actions, fixed interest maturities, portfolio maintenance buy/sell and transfer trades, problem solving, opening and closing individual, joint or family trust portfolios, client communication and feedback

Sign up new clients Aegis opening paperwork Client contact, queries and correspondence Co-ordinate advisor’s, corporate actions, fixed allocations, compliance and compulsory sales Manage administration team Staff training and support New client tracking and monitoring Implement and manage the standard operating procedures quality control system ISO 2001 Compliance and In-house audits Creation and maintenance of excel / word spreadsheets for business operations Share broking buys and sells Liaison with KRM Aegis, fund managers, registries Chair weekly quality meetings

Process Design Previous to Tui Products Limited, while working for Harmer Parr Investment Advisors we attained the ISO 9000: 2001 Quality System certification I developed and implemented processes and standard operating procedures throughout the business. Harmer Parr is the first financial advisory firm to be accredited with the ISO 9000: 2001 Quality Systems in New Zealand. I streamlined the business functionalities in order to handle an increased volume of clients with reduced overheads. More importantly ISO 9000: 2001 allowed for transparency for investment advice given to ensure that the firm was acting in a fiduciary manner. ISO 9000: 2001 prevented this company from being sued from Bridgework investors. Camelot merged with Harmer Parr 2009 and I strongly believe that this was one the main factors for the merge.

March 04 – Nov 04Fixed Asset Technician (7-Month contract)

Balance Agri Nutrients – Mt Maunganui Report’s and analysis for auditing and compliance Report’s and analysis to financial managers Capitalisation of Fixed Assets Asset investigations and resolutions Liaison with Project Managers and finance managers Provide answers or reports for any queries in project accounting / fixed assets.


Jan 03 – Dec 03 Fixed Asset Analyst (12-month contract)

Vodafone New Zealand – Project Accounting Finance Involved in rationalisation project with Australia Month end reporting and analysis for the depreciation budget 3+9 Forecast for Australia. Monthly reconciliation of Depreciation accounts to general ledger for Australia Fixed Asset

Register End of month reporting and analysis to financial managers Capitalisation of Fixed Assets Asset retirements and investigations Liaison with Project Managers and finance managers Provide answers or reports for any queries in project accounting / fixed assets. Oracle accounting system, Excel, Word, Outlook

Contracts while travelling overseas:

Mar 02 – Jan 03 Travel

Sept 00 – Feb 02 Nostro cash and Stock AnalystBank of New York Europe – International Master Custody – London UK IMMS (International Money Market System) Daily reconciliation’s cash / stock accounts on all currencies Month-end reporting for valuation, analytic & compliance purposes Full investigation and resolution of custody accounts All securities, foreign exchange, stock bonds, bond maturities Ensuring prompt turnaround and clearance of queries to improve clients services

Resolutions and Reconciliation Equities & Unit Trusts Fund TechnicianBank of New York Europe – Treasury – London Engaged in a Unit Trust Migration project Full investigation and resolution of Unit Trust Funds and Equities Conducting root cause analysis Free of payment and settlement trade amendments Liaison with brokers, clients, unit trust managers, settlements, corporate actions, registrars and

other operational areas. Maintenance of reports and statistics for management Working to monthly deadlines and IMRO guidelines Ensuring prompt turnaround and clearance of client queries to improve clients services

Feb 00 – Sept 00 Fund TechnicianMerrill Lynch Investment Managers. Accounting and Valuations - International Master Custody - London UK Foreign Exchange and Equities Trades Reconciliation’s cash and stock accounts Stock availability project (DOC’s - Japan) Clearing exception Items Liaison external – Custodian, project managers and finance


Liaison internal – Settlements and project managers

Oct 99 – Feb 00 Travel

Feb 99 – Oct 99Pep Unit Trust AdministratorRBS Trust Bank – Business support – London UK Team leader in year-end reconciliation clearance project Clearing exception items Reconciliation’s cash accounts & month end stock accounts Liaison internal – Project managers, nostro recs team and treasury accounts Liaison external – Fund managers, client service and finance Rufus, class banking and sun accounts systems

All aspects on Pep and Isa, settlements, dealing and client set up

Nov 98 – Feb 99 Travel

Sep 98 - Nov 98Accounts ClerkPost Office Headquarters – Finance Department – Isle of Man - UK Office accounts Reconciling payroll accounts Balancing post offices accounts

Resolution of account discrepancies

Nov 97 – Sep 98 Travel

Feb 97 – Nov 97 Cocktail Bar ManagerDrunken Squid Bar – Kavos, Greek Islands, Greece

Feb 97 – Nov 97 Cocktail Bar AttendantConrad Jupiter’s Casino Hotel, Gold Coast, Australia

July 96 – Jan 97 Bar SupervisorThe World Bar, Queenstown, New Zealand

Aug 95 – June 96 Cocktail Bar AttendantHoliday Inn Hamilton Island Resort, Great Barrier Reef, Australia.

Jan 95 – July 95 C oncierge Chevron Hotel, Surfers Paradise, Australia

April 93 – Jan 95 C oncierge Auckland Airport Travelodge, New Zealand


Education/Qualifications

Master’s in Business Administration (MBA) Southern Cross University (Part B) Points Grade Mark

Project Management 12 5 CreditStrategic Information System 12 4 PassStrategic Management 12 5 CreditNew Venture Creation 12 7 High DistinctionStrategic Knowledge Management 12 4 PassLeading and Managing People 12 6 Distinction

Master’s in Business Administration (MBA): Waikato University (Part A)

Year 2 – Post Graduate Diploma in Management Points Grade MarkSupply Chain and operations management 7.5 85.0% A+Financial and Management Accounting 15 83.0% AKnowledge Management 7.5 76.0% A-Negotiation and Conflict Resolution 7.5 77.2% A-

People, organisations and High Performance Teams 15 73.0% B+Integrative Paper – Planning for Business Success 7.5 65.0% B

Year 1 – Post Graduate Diploma in ManagementCorporate Finance 7.5 86.0% A+Law & Business 7.5 75.0% A-Economics – Global Business Environment 7.5 71.4% B+Economics – Managerial 7.5 73.5% B+Personal Skill & Communication 7.5 72.3% B+Marketing 7.5 74.3% B+Management & Sustainability 7.5 65.0% BStrategic Intent 7.5 64.3% B-

ICMG – Process Management Professional (outside in approach)

Diploma in Management (NZIM): BOP POLYApplied Management 85.0% A+Organisation and Management (130) 80.0% ABusiness Computing 80.0% AAccounting Principles (101) 77.0% A-Leadership 80.0% AAccounting Practices (102) 67.0% BBusiness communication (150) 69.0% B

Papakura High School: Sixth form Certificate

Other: Southern Pacific Hotels Training & Development Kiwi Host Wine, Liquor & Silver Service Practice


Skill SummaryNon-Technical Skills: Leader or can be lead, high work ethic, approachable, have strong

problem solving, analytical, training and solutions skills. Attention to detail, enjoy teamwork synergy and quick to pick up systems and always willing to learn new skills.

Computer Skills: OLAP Cube development, SQL design intermediateMS Project, Excel, Word; Advanced, PowerPoint; Intermediate

Access 97; Beginner, Aegis Investment platform Intermediate / Advanced, Networking intermediate

mark leslie resum'e

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