MARIA O. NIETO

9410 SW 8th Street, Apt 1, Boca Raton • FL 33428 • Mobile (561) 768-1439

Email: Maria-Nieto@hotmail.com

QUALIFICATIONS Bilingual professional with strong communication, public speaking, organizational and planning skills, has the capacity to motivate, promote teamwork and leadership. Adapts easily to change, willing to learn and enjoys a challenge. Experience in administrative and legal assistant roles, Skilled in: Word, Excel, Access, Outlook, Jenzabar, PowerFaids, and Goldmine.

EXPERIENCE

2015 to Present Self Employed

Paralegal work Processes family-based petitions, citizenships, renewals, translations and interpretations.

2012 - 2015 Advanced Hair Products, Pompano Beach, FL Custom Department Manager

Ensured overall satisfaction with custom orders of personalized hair pieces and products.

• Provided personalized top quality customer service in person, phone, and via e-mail. • Managed the shipping and tracking of orders sent to the manufacturer. • Maintained records of deposits. • Resolved any custom department issues with clients.

2007 - 2011 Law Office of Miriam Acosta-Castriz, P.A., NPB, FL Legal Administrative Assistant/Paralegal Processed family and employment based petitions, responded to requests for evidence, consular processing, deportation defense, etc.

• Translated official documents such as birth, marriage or death certificates, divorce decrees, etc.

• Provided interpretation services for clients during interviews with immigration officials.• Produced billable statements for legal services rendered. • Reconciled office bills and maintained office supply inventory. • Responsible for keeping and maintaining client files up-to-date. • Handled all incoming telephone calls.

MARIA O. NIETO 2006 – 2007 Damaris Y. Garcia, P.A., NPB, FL Legal Administrative Assistant/Paralegal Prepared Family Immigration cases and processed filings. Initiated follow up calls regarding pending cases, requested additional evidence for USCIS. Provided interpretation services. Produced billable statements for legal services rendered.

2004 – 2006 Shoes for Crews LLC, West Palm Beach, FL Supervisor/Night Shift Manager Supervised and managed two teams consisting of 15 employees. Resolved customer issues with products. Processed product orders and disseminated paperwork to various departments. Coordinated and monitored the return of products with FedEx.

2003 – 2004 ZoneCare USA, Delray Beach, FL Trainer, Customer Service Representative/Interpreter Answered requests for in-person interpretations, scheduled transportation for clients, maintained client database and trained new employees in computer software and telephone protocol.

2002 - 2003 Palm Beach Atlantic University, West Palm Beach, FL Computer Systems Operator Utilized Jenzabar, Goldmine and PowerFaids to create, maintain and distribute student files for Undergraduate Admissions, Graduate/Evening Admissions, Office of Academic Records and Student Financial Planning Office. Supervised and instructed computer systems personnel and student assistants in office protocol and Personal Information Program software.

2001 - 2002 Palm Beach Atlantic University, West Palm Beach, FL Financial Planning Department - Office Assistant Utilized PowerFaids software to create new student files and assess student financial needs. Communicated with students regarding status of, and handling of missing documentation. Utilized Access for Net Cost Worksheets forms. Utilized Teams Elite to verify returning student progress. Utilized Goldmine for calendar scheduling and provided assistance for on-going projects.

EDUCATION Palm Beach Atlantic University - Computer programs Fort Lauderdale City College - Travel and Tourism courses Coconut Creek High School Graduate San Pablo School, Colombia, South America - Specialized in Psychology and Human Relations