marble slab creamery franchise brochure
DESCRIPTION
Marble Slab Creamery, a leading purveyor of chef created super-premium hand-mixed ice cream and the innovator of the frozen slab technique, was founded in 1983. Every batch of Marble Slab Creamery ice cream is fresh made in small batches in store using dairy from local farms and flavor ingredients from around the world. Today, Marble Slab Creamery is enjoyed by consumers across the globe with locations in Australia, Bahrain, Canada, Singapore, Kuwait, Mexico, Oman, Scotland, United Arab Emirates, and the United States. With a chef-driven vision, we’ve made sure every batch of our super premium ice cream is created with loving care right in-store. We hand roll and bake our waffle cones on-site. For mixins, we offer some of the freshest fruits, the finest nuts, the sweetest candies and the most delicious cookies available. So whatever you order, you can be sure it’s fresh and filled with fabulous flavor. The Marble Slab Creamery experience starts when you enter one of our stores and are immediately greeted by the aroma of our freshly-baked waffle cones, available in a variety of flavors ranging from Vanilla Cinnamon to Dark Chocolate with Butterfinger®. Then comes the moment of choice—discovering which one of our delicious, homemade, ice cream flavors is perfect for you. Will it be a traditional favorite such as Sweet Cream, Chocolate Swiss or Strawberry? Or perhaps a more unique flavor like Cheesecake, Chocolate Amaretto or Butter Pecan? Once your desired flavor has been selected, the magic begins. We scoop the ice cream onto a frozen marble slab, where your choice of fruits, nuts and candies, known as Marble Slab Creamery "mixins," will be skillfully blended in with the ice cream, then finally piled high on the delectable waffle cone of your choosing. The result is your very own, one-of-a-kind dessert. From there, repeat as desired, which will probably be often. It isn't just dessert. It’s the world’s freshest ice cream, made just the way you like it, just when you want it. Create your experience today. This is not an offer to sell a franchise as an offer may only be made by a franchise disclosure document prepared in accordance with the Federal Trade Commission’s franchise laws and applicable state laws. Filing of a franchise disclosure document does not constitute the state’s approval of the franchise disclosure document.TRANSCRIPT
DISCLAIMER
This information is not intended as an offer to sell, or the solicitation of an offer to buy, a franchise. It is
for information purposes only. Currently, the following states regulate the offer and sale of franchises:
California, Hawaii, Illinois, Indiana, Maryland, Michigan, Minnesota, New York, North Dakota, Oregon,
Rhode Island, South Dakota, Virginia, Washington, and Wisconsin. If you are a resident of or want to
locate a franchise in one of these states, we will not offer you a franchise unless and until we have
complied with applicable pre-sale registration and disclosure requirements in your state. Franchise
offerings are made by Franchise Disclosure Document only.
Welcome to the Marble Slab Creamery Franchise Discovery Process. We have carefully
designed the process to allow you to evaluate our opportunity and determine if we’re a fit
to achieve your professional and personal goals. In the first section, we’ll provide you an
overview of the opportunity and process.
OVERVIEW
This section is designed to: PROCESS OVERVIEW
Provide answers to your
questions about the Marble
Slab Creamery opportunity
Address key elements for
succeeding as a franchisee
Share our vision of the brand
and franchisees
Determine if you would like
to move forward in the
process
Since 1983, Marble Slab Creamery has
built its reputation by specializing in
super-premium ice cream with the finest
ingredients. Originally, the franchise was
invented by chefs Penn and LaPage,
who changed the way we enjoy frozen
dessert with the ability to create your
own concoction. Their “Frozen Slab” was
the first, the original, and soon they
began franchising this concept. In 1986,
one of the first franchisees built a
franchising concept that provided other
franchisees a comprehensive business
venture.
MARBLE SLAB CREAMERY HISTORY
In August of 2010, Global Franchise Group,
LLC acquired Marble Slab Creamery. We
now have more than 350 open stores
around the world.
MARBLE SLAB CREAMERY HISTORY
MARBLE SLAB CREAMERY HISTORY
In August 2011, Marble Slab
Creamery and MaggieMoo’s
Ice Cream and Treatery
merged into one concept,
increasing the Marble Slab
brand portfolio to more than
470 open stores. This merger
took the rich history and
award-winning ice cream
flavors from both brands to
create a premium and playful
experience for our customers.
Global Franchise Group is a
strategic brand management
company with a focus on
franchising. Global Franchise
Group (GFG) owns a portfolio
of franchise brands that
includes quick service
restaurant (QSR) franchise
concepts: Great American
Cookies®, MaggieMoo's®,
Marble Slab Creamery®,
Pretzelmaker®, and Hot Dog
on a Stick™.
ADVANTAGES OF FRANCHISING WITH MARBLE SLAB CREAMERY
Because Global Franchise Group,
LLC is one of the world’s
leading brand management
companies, we understand the
importance in supporting all our
franchisees in every way possible.
This deep commitment and
passion for our brands is the
reason for building GFG
University, ensuring every
franchisee in our brand portfolio
has a level of expertise and
confidence from day one of
ownership.
ADVANTAGES OF FRANCHISING WITH MARBLE SLAB CREAMERY
It takes hard work and
devotion to run a profitable
ice cream business, and
GFG University offers state-
of-the-art technology for
initial and on-going training,
programs and support.
ADVANTAGES OF FRANCHISING WITH MARBLE SLAB CREAMERY
Everything we make here is fresh! In addition to our super-premium
homemade ice cream, we hand-roll and freshly bake from scratch our
signature waffle cones and brownies.
THE OPPORTUNITY
We also offer delightful nonfat
frozen yogurt treats, smoothies,
shakes and malts, sundaes, banana
splits, ice cream cakes and pies. As
for the mix-ins, we offer only the
freshest fruits, the finest nuts, the
sweetest candies and the yummiest
cookies around to satisfy the most
sophisticated palettes and the
craziest of cravings!
FRANCHISOR ROLE
Our growth strategy at Marble Slab
Creamery focuses on enhancing not only our
brand awareness, but extends to aiding
every franchisee to find the best location
possible. To that end, we have some of the
best real estate specialists that will help look
at local trends and demographics, as well as
assist you in site selection. Our store locator
assistance and layout is designed to drive
maximum traffic with minimum overhead.
Additionally, Marble Slab Creamery
continually offers new and existing owners
assistance and consultation.
Our growth strategy at Marble Slab Creamery
focuses on enhancing not only our brand
awareness, but extends to aiding every
franchisee to find the best location possible. To
that end, we have some of the best real estate
specialists that will help look at local trends and
demographics, as well as assist you in site
selection. Our store locator assistance and layout
is designed to drive maximum traffic with
minimum overhead. Additionally, Marble Slab
Creamery continually offers new and existing
owners assistance and consultation.
FRANCHISE SUPPORT
In addition to site selection and lease negotiation,
Global Franchise Group, LLC provides a vast
array of support to its franchisees.
For Instance: Marketing support calendar of events
and ongoing brand building initiatives
The opportunity to network with
experienced peers
FRANCHISE SUPPORT
Operations training: P&L management, cost of
goods and labor controls
Periodic field representative consultations on
operations and marketing
Tips for team training on customer satisfaction and
customer loyalty
Unparalleled franchisee training and support
through GFG University
FRANCHISE SUPPORT
The opportunity to co-brand with other brands in the
Global Franchise Group, LLC portfolio at
discounted rates
Ongoing access to our expertise and materials in
the areas of: Business Development, Site Selection
and Leasing, Construction, Purchasing, Training,
Store Operations, Quality Control, Promotions,
Marketing, and Research and Development
FRANCHISE SUPPORT
Marble Slab Creamery uses technology in a
variety of ways to enhance our marketing and make life easier for
our franchisees.
TECHNOLOGY
We use social media to broaden our marketing and reach a greater number of
potential customers. Technology is also used to bring repeat business to
our franchisees with email campaigns.
In order to make your life easier, we offer
online updates, training sessions and webinars. You can also use your computer to access the
POS data for report purposes, which you will learn about in training.
MARKETING AND PUBLIC RELATIONS
Marketing and Advertising is essential to the growth of any business.
In our experience, we have found the more you raise awareness the more traffic is driven to your business.
Global Franchise Group is very focused on getting exposure for all our brands. We are able to leverage our connections and promote brand awareness in many sectors.
The cost to open a Marble Slab Creamery will vary
depending on the location, area, and size of the
store. Your total investment will be approximately
$230,085 to $372,135, with a typical store ranging
from 650 to 1400 square feet.
FINANCIAL REQUIREMENTS
Although it is tough to pinpoint who would be a perfect candidate, we have found a few comparable characteristics among some of our most successful franchisees:
Committed, Positive Attitude
Confident, Ambitious, Self-
Motivated
Willing to work for success,
complete ongoing training and attend brand
meetings
Passionate about the business, brand and community
GFG is here for the support, but you have to be motivated to do
the work
Wants to build a
business rather than create a job
FRANCHISEE PROFILE
Financial stability with a net worth of at
least $250K and $100K of that in
liquid assets
Certain paperwork will
be requested before we
conclude this discovery
process. The paperwork
will include:
Review of Franchise Disclosure Document (FDD) and
completion of Acknowledgement of Receipt (AOR)
Liquidity verification showing at least $100K
Tax returns for last 2 years
Complete background check form for you, spouse and
partners (if applicable)
Articles of Incorporation or Membership Agreement-if in a
company name
NEXT STEPS
There are many
benefits to
franchising with
such a dynamic,
mature and growing
brand.
Marble Slab Creamery is known as The Freshest Ice Cream on Earth! We are consistently ranked in Entrepreneur's “Top 500 Franchises*.” In addition to this accomplishment, we are known for:
Being chef-driven, which is the roots of
Marble Slab Creamery, the original ice cream
slab concept
Ingredients from around the world—
vanilla from Madagascar and chocolate from
Sweden
Dairy from around the block—local dairy will deliver proprietary all natural sweet cream
making this a superior product to our
competition
Endless Mix-Ins lends itself to many
intriguing taste combinations
Fresh baked waffle cones and goods
FACTS
Mostly Female Families with Kids 18-54 Years Old
TARGET AUDIENCE
UNIQUE DIFFERENTIATORS
Originator of the Frozen Slab Concept Chef-Driven, Freshest Ice Cream Dairy from the region, finest ingredients from around the world Research and Development Food Science Support for new product innovations
The Franchise Disclosure Document (FDD) is a document required by law for all franchisors to give to potential franchisees.
We have provided this guide to outline key points and to help you understand our brand(s), the opportunity as a franchisee and how our relationship together would work.
FRANCHISE DISCLOSURE DOCUMENT
We are required by law to tell you to read the FDD carefully and rely solely on the Franchise Agreement when making decisions.
Download coming soon. In the mean time, please speak to your development manager for an emailed or mailed version to be sent to you.
Marble Slab Creamery has an impressive track record of supporting successful fundraising events. Whether it’s one of our Premium Ice Cream Cakes Fundraisers, or a Celebrity Scoop night, our gourmet flavor can help your school or organization bring in money by the scoopful.
LOCAL FUNDRAISING
A school or organization can host
a Celebrity Scoop Night at your
store, during which you, members
of the school or organization,
and/or local celebrities are
featured as the "Celebrity
Scoopers" and actually serve our
famous homemade ice cream to
customers.
CELEBRITY SCOOP NIGHT
With the Marble Slab Creamery Ice Cream Cakes Fundraiser, a school or organization earns $5 toward achieving fundraising goals for each Marble Slab Creamery Ice Cream Cake sold. A school or organization with 20 sellers selling just 10 cakes each can earn $1,000! Parents, family and friends can pre-order Ice Cream Cakes from our gourmet line of Premium Ice Cream Cakes, Seasonal Ice Cream Cakes and Kids Ice Cream Cakes, perfect for birthdays, anniversaries, special occasions, or simply dessert.
CAKE FUNDRAISERS
The local Marble Slab Creamery will provide the sellers with vouchers redeemable for the selected Ice Cream Cake. The supporters can redeem this voucher for up to one full year. What other fundraiser allows supporters to purchase a premium dessert item on their own schedule, up to an entire year? This builds great return clientele to your store!
Build Customer Loyalty
Central representative on-site for support
Online Owner’s Intranet
Complete Marketing Kits
Media and public relations assistance
INITIAL/GRAND OPENING AND
ONGOING
MARKETING MATERIALS
Periodic promotions throughout the year
National Marketing Fund provides materials for these promotions
Materials sent to each store
Step-by-step toolkits for local store marketing provided by Marble Slab Creamery
Toolkit will support: - National Promotions - Online Cake Ordering - Fundraising - Birthday Parties - Much, Much More!
LOCAL STORE MARKETING KITS
IN-STORE PROMOTIONS Four New
Promotions a Year
In-Store Promotions: Drive Traffic and Brand
Awareness
Introduce New Products
Market Existing Products
Appropriate to the Specific
Time of Year
The website showcases
the current promotion,
as well as any contests.
Customers can:
WEBSITES: CUSTOMER LOYALTY
Explore All Menu Offerings
Order Cakes Online
Play with fun activities,
including coloring pages
and downloads
PUBLIC RELATIONS
We work with a world-renowned agency to
increase brand awareness and drive traffic
to our locations. The agency will:
Support new product introductions
Manage celebrity endorsements
Manage special events
Work with franchisees at a local
level to help with local media
placements and product drops
SOCIAL MEDIA
We utilize Facebook, Twitter and Foursquare to engage and interact with our customers:
Share Current Promotions Promote Local Contests Allows Real-Time Dialogue with Customers
MARKETING CALENDAR
Marble Slab Creamery provides a yearly national calendar Franchise systems will have marketing visibility Allows for implementation of promotions on a local level
LAYING THE SLAB
SITE SELECTION & SITE CRITERIA
Minimum: 50,000 population within a 3-mile radius
800–1200 square feet
Preferred Co-Tenants: Movie Theatre Sit Down Restaurant
Cluster Book Stores
Site selection
Seeking development in primary and secondary markets throughout the U.S.
Site criteria Location Type – Lifestyle and Open Air, Entertainment Districts, Downtown shopping
Median household income of $50,000
TARGET VENUES
Large Lifestyle Shopping Centers Pedestrian Driven
Entertainment
Airports
Entertainment Complexes
Tourist Destinations
Transportation Hubs
Restaurant Clusters
Anchored shopping destinations
A typical Traditional Store requires between 650 and 1,400 square feet of space. A typical modular, prefabricated Non-Traditional Store will use between 400 and 800 square feet of space. A typical Satellite will use between 50 and 150 square feet in a shopping center or venue, but also will require a Traditional Store or Non-Traditional Store.
REAL ESTATE/LEASE ASSISTANCE
There will be an experienced real estate professional available to help you with the following:
Site Selection Site Evaluation Demographics & Market Analysis Letter of Intent Negotiation Lease Renewals (ongoing)
CONSTRUCTION ASSISTANCE
Architect – Approval and facilitation of unit plans Take Offs – Review and validation of quantities from vendors Generate Purchase Orders – Convert take offs to purchase orders for franchisee to process Store Layout – Produce one page layout for assistance with real estate negotiations
Vendor Relations – Manage vendor base and establish processes and pricing Manuals – Maintain design and construction manuals for all concepts Consultation – Assist franchisee with project management of build out
STORE BUILD OUT You will be assigned a
Construction Project Manager
who will work directly with you
and your general contractor on
the build out of your store.
Construction Project Managers
will complete a punch list on the
store at the completion of the
project.
You can rely on your
Construction Project
Manager to guide you through
the process.
PREFERRED VENDOR NETWORK
Since GFG has four Quick-Serve
Restaurant brands, we have a network of
preferred vendors that provide goods and
services to multiple brands.
GFG uses a collective buyer power to
lower costs across brands.
Preferred vendors will work with you
through the assistance of the
Construction Project Manager and Ops
team to ensure proper buys and on-time
openings.
TRAINING
6 days of platform (in-store) training on operational execution of business
5 days of classroom training on operations, marketing, finance, etc.
State-of-the-art training
Business and operational tools for owners
Modules Facilitated by Content Experts
Ongoing Education and Development
Engaging, Interactive, High Tech/High Touch
Brand Integrity Business Model Store Opening Support Franchise Relations / Communication Training: New Owner Platform New Owner Training Products & Initiative Roll Outs (Webinar, Regional Meeting) Market Visit: Sales Financial Review Quality Assessments Business Plan
FRANCHISOR’S ROLE
Business Analysis Mystery Shop Compliance Audit
PRE-OPENING / ON-SITE ASSISTANCE
6 days of platform (in-store) training on operational
execution of business
5 days of classroom training on operations, marketing,
finance, etc.
5 days of New Store Opening assistance by Franchise
Business Consultant
As needed assistance with all aspects of opening by
Franchise Business Consultant, including initial
ingredients order, opening
marketing kit, etc.
FRANCHISE BUSINESS CONSULTANT RELATIONSHIP / MENTORING
The Franchisee Business Consultant is charged with providing added
value to the franchisees’ business through providing
consultative revenue driving and cost cutting recommendations to help
improve franchise performance. The FBC has several touch points with
the franchisee, including in-store visits and off-site consultative business
reviews that consist of weekly emails and monthly phone contacts.
ANNUAL / QUARTERLY MEETINGS
Ice Cream Champions Council
meeting three times a year
Quarterly all franchisee webinars Franchisees can look forward to a
QSR conference every other year,
with business building workshops
facilitated by proven industry
experts
Regional training sessions
ONGOING TRAINING & SUPPORT
Ongoing training and support is provided by way of: Webinar sessions Regional train-the-trainer sessions to meet business needs
POS PLATFORM
Provides our
owners/operators
with access to a
number of reports
Allows for better
management of
labor, scheduling
and inventory Provides
understanding of
sales cycles, product
mix and much more
REPORTING
The POS system
allows for direct
upload of
information to the
GFG systems.
We use this information
to assess the success of
programs and make
adjustments to improve
franchisee profitability.
INTRANET
This allows franchisees to have access to a wealth of information at their fingertips:
Forms Marketing Materials Training Materials Communication with Corporate Contact with Fellow Franchisees Much, Much More!
LOCAL DAIRY
GFG will work with a dairy
provider in your area to make
and deliver the proprietary
sweet cream mix from which
all ice cream is made.
SUPPORT CENTER / R&D LAB
The Ice Cream brands have dedicated Research and Development Food Science Support focused on:
Exploring trends in the marketplace Continually revolutionizing our offering
New product innovations and ensuring each product is taken through an extensive process to: - Validate operational procedures in-store along with all other day-to-day activities - Understand consumer demand and the products' impact on store sales and product mix before a national launch - A state-of-the-art Innovation Lab that provides the foundation for this innovation
NEXT STEPS
Complete the application for pre-qualification Continue discovery discussions with your regional Development Manager Review our Franchise Disclosure Document Speak with franchisees for feedback about the business and gather additional information to complete your business plan Join us for a Meet-the-Team Day in Norcross, GA Receive approval and sign your Franchise Agreement Thank you for completing your review of the Marble Slab Creamery Virtual Brochure! We look forward to working with you towards joining our franchisee team!