Seeking Assignments in Software Tools Implementation, Configuration, Business Analyst and Project/Product Management

PROFILESUMMARY A competent professional with 8.7 yearsof experience in:

Business Analysis Requirements Gathering Analyzing Requirements Data Analysis – BI Tools Configuration Management

Release Management Implementation

Project Management Stakeholder Management

● Adept in end to end project managementfrom requirement

analysis to system study, designing, testing,, documentation and implementation

● Deft in understanding business needs and identifying initiatives of clients to meet their strategic goals

● Demonstrated excellence in leading the business teams to drive projects through full SDLC and STLC within project and budget parameters

● Possess strong planning, coordination, coordination, analytical and customer relationship management skills

● Well versed with SDLC and PDLC ● Involved in Creating Project/Product Plan ● GAP Analysis (Business Processes and Tools) ● Handling End to End Tools Implementation, Configuration and

Delivery for the New Clients ● Client Demos and Training end users ● Managing Product definitions and Roadmaps ● Scope decisions on Cost, Time, Complexity and Usability ● Developing and Executing UAT (User Acceptance Testing)

Manjunatha Ramachandra

Contact: 9886484168

E-Mail: manjuram1985@gmail.com

Implementation

Requirements Gathering BRD,

FRD

Configuration

Business Analysis and

Project Management

Stakeholder Management

User Acceptance Testing

Release Management

SKILL SET

PROFILE SNAPSHOT Professional Qualification

Company Years Role Core Competency

Information Services Group Sep, 2011 - Present Assistant Manager

Project Management, Statistical and Data Analysis, Business Analysis, BI Tools, Governance Services Tools Implementation

Aventeon Software Pvt Ltd Aug,2009 - Aug 2011 Business Analyst

Requirements Gathering, Project Management, Business Analysis

Ronanki InfoTech pvt ltd Jan 2007 - July 2009 Business Analyst

Requirements Gathering, Project Management, Business Analysis

Educational Qualification

Degree College Year

B.E. (Electronics & Communication) VTU 2007

PUC VV Puram college of Science 2002

SSLC GHS 2000

CORE COMPETENCIES Project Management ● Monitoring projects with respect to budgeted cost, demand forecasts, time over-runs to ensure timely execution of projects as per

scheduled timelines, budget & SLA ● Acting as escalation point to resolve all support issues, driving resolution of customer's technical support issues; sharing best

practices with team members to enhance quality technical support

Business Analysis ● Gathering requirements through client interaction, to understand their requests and needs and thereby providing best solution

possible ● Executing analysis to gauge several requests from the clients on business problems requiring data analysis ● Handling the design, development, testing and deployment of Governance Services Systems ● Defining business requirements and designing analytical solutions to satisfy client business objectives

Business Intelligence - Tableau ● Implementing Tableau BI tool for all our clients ● Develop dashboards and reports to provide visibility to key stakeholders using Tableau ● Communicate status regularly with stakeholders and management sponsors Collaborate with Product Development & Management

teams to access Enterprise Data Warehouse ● Catering to needs of Analytics Team by creating custom data sets for direct consumption ● Handling a team of Site Admin and Server Admin Implementation ● Administer everyday workflow of all implementation processes and provide technical support to all associates. ● Develop all processes and tools for customer implementation lifecycle and identify all defects and provide an efficient interface

with all marketing and technical departments ● Maintain all project plans and ensure compliance to timeframe and collaborate with stakeholders for all implementation processes. ● Collaborate with system integration team and ensure compliance to all client requirements and provide appropriate training to

clients and ensure efficient implementation of all systems

Configuration ● Responsible for the deployment of the process. Evaluates performance metrics against the defined critical success factors and

institutes actions to correct shortcomings or further streamline the process as necessary ● Plans and manages population of the Configuration Management System, including discovery and other data import methods ● Maintain all project plans and ensure compliance to timeframe and collaborate with stakeholders for all implementation processes ● Produces reports and Management information, including impact analysis reports and Configuration status reports

● Identifies opportunities and submits proposals for improvement with respect to tools, staff, training, process, procedures

and work instructions

Team &PerformanceManagement ● Leading a team and briefing the technical team about the specifications and meeting individual & group goals ● Evaluating individual performance against defined objectives, setting performance criteria, identifying poor performers and taking

corrective actions to enhance individual / team performance Release Management ● Manage all aspects of the end to end release process ● Deals with communication, preparation and training ● Deals with release, distribution and the installation of packaged software

Stakeholder Management ● Build and maintain relationships with key stakeholders ● Develop and implement stakeholder engagement strategies ● Identify stakeholder issues and act appropriately to address issues ● Contribute to the overall development and maintenance

ORGANISATIONAL EXPERIENCE

Since Sep’2011 with Information Services Group. Bangalore as Assistant Manager Role: ● Collaborating with Team Members & Senior Management for maintaining continuous updates on project progress ● Working on analytical solutions for business problems using data designing, data analysis and statistical analysis ● Planning & scheduling seamless delivery of the project as per the delivery matrix ● Formulating & implementing strategies for growth of business opportunities and achieving consistent profitability & bottom line

profitability through effective program management ● Liaising with the customers for business process analysis and understanding technical & functional specifications ● Suggesting best tools for Clients to Execute Governance Services Process (i.e. Financial Management, Contract Management,

Performance Management and Relationship Managements ● Handling End to End Tools Implementations for the New Clients ● Complete accountability for Enhancements which would give a Value add to the Clients ● Collaborating with Team Members to develop BRD, FRD and UAT

Highlight: ● Successfully executed 6 projects Implementation in Information Services Group ● Won Spot-on Award twice in a Year ● Traveled Client’s place for Implementation

Aug’2009-Aug’2011 with AventeonSoftware Pvt Ltd as Business Analyst

Role: ● Involved in:

Handled a team of Software Development and Testing team

Gathering feedback form the End users

GAP analysis

Accountability of complete Product Development starting from Requirements Gathering to Implementation Networked with clients for smooth communication UAT (User Acceptance Testing) Conducting Client Demos and Training end users

Highlights: ● Prompting product through various channels

Aug’2009-Aug’2011 with AventeonSoftware Pvt Ltd as Business Analyst

Role: ● Requirements gathering ● BRD Preparation ● FRD Preparation ● UAT ● Networked with clients for smooth communication

Highlights:

● Bidding for the projects through online (Elance, freelancer &etc.) ● Consulting services

PERSONAL DETAILS

Address

# 5, 3rd A Cross, Vijaya Bank Colony Extension, Horamavu, Bangalore - 560043

LinkedIn Profile https://www.linkedin.com/profile/view?id=AAIAAAM3B6oBwC4vYSeXiLhTIKdbMHCk6I1-WtQ&trk=nav_responsive_tab_profile

Languages Known Kannada, English, Hindi, Telugu

Date of Birth 15th March 2015

Passport No G6046423 PAN No AMFPR1165G Visa USA (B1)

PROJECTS HANDLED Information Services Group (ISG)

1. Talisma CRM Application Customers can engage organization and services using their preferred communication channels, whether they are digital channels (like email, Web portal, SMS text, or chat), or traditional channels (like phone, face-to-face interactions). The key to effective customer service is having a complete history of interactions across these touch points whenever a customer contacts. The backbone of this communications platform is the Talisma Customer Relationship Hub

2. Enlighta (Governance Services) Enlighta Governance Services ensure that you actually receive the savings and efficiencies you signed up for. Flexible, cost-effective managed services, plus a leading workflow tool, allow your staff to focus on decision-making and management while ISG performs the back-office tasks essential for outsourcing success.

3. Blazent (Consumption Management) Blazent provides IT executives with the necessary information to make confident, data-driven decisions that support IT transformation. Using Blazent robust data intelligence solutions, IT will have a true end-to-end view of their entire environment with the data quality and analytical insight needed to optimize Service Management (ITSM), Asset Management (ITAM), Software Asset Management (SAM), Financial Management (ITFM), and Governance, Risk & Compliance (GRC).

4. Apptio (TBM) IT Financial Transparency, Benchmarking and Metrics

5. Tableau (BI) Data Visualization and Analytics Tool

Aventeon Software India Pvt Ltd ASKbySMS ASKbySMS is a highly accessible advertising channel that utilizes SMS as its means of distribution. This Product is developed to target the Indian Mobile market segment in association with the Local and the National print media Companies. The aim is to take the Classified Ads to a much larger population in India from its present confinement in the print and certain online media.

Ronanki InfoTech Pvt Ltd Calling Cards (Mantra call) Prepaid calling cards are used for users who are intended to make long distance calls instantly each card will have a serial number mapped with a PIN which is masked. Calling cards project has three modules Missed Callback Missed Callback is a Service for getting a callback by giving Missed Callback to the pre-defined number. This service can be used by registering the Phone numbers and Pin number in Mantra Call. These phone numbers are detected by the modem. The call clerk software interface picks the phone number and does a reverse lookup of these numbers. Once the lookup is success, the call is connected through the web callback service in Mantra call.

I hereby declare that the information furnished above is due to the best of my knowledge.

Manjunatha R