mangaung metropolitan municipality service delivery …€¦ · 31-03-2015 · delivery and budget...

MANGAUNG

METROPOLITAN

MUNICIPALITY

2014 – 2015

Service Delivery Budget Implementation

Plan (SDBIP)

Third Quarter Report

Ending 31 March 2015

EXECUTIVE SUMMARY OF REPORT

1. This report lays out performance against the Integrated Development Plan (IDP) and Service

Delivery and Budget Implementation Plan (SDBIP) for the 3rd quarter period of 2014/15 financial

year, i.e. 01 January to March 31, 2015. Performance is accounted based on the delivery of

projects and/or services in the IDP and SDBIP for which the Mangaung Council is responsible.

2. The Service Delivery and Budget Implementation Plan (SDBIP) for 2014/15 identifies 290 perfor-

mance measures with key projects and/or services that need to be implemented during the fi-

nancial year. Each department has its number of performance measures to be implemented as

depicted below:

Departments

Perfor-

mance

Measures

Q3

Performance

Measures for Q4

2014/15

Total Perfor-

mance

Measures im-

plemented in

Q3

Planning and Economic Development 23 0 23

Engineering Services 81 1 80

Strategic Projects 10 0 10

Social Service 79 2 77

Finance 20 1 19

Human Settlement 25 1 24

OCM 18 1 17

Corporate Services 34 0 34

Total 290 6 284

3. At the beginning of the 3rd quarter, 284 of the total 290 annual projects and services have been

identified for implementation. At the end of the 3rd quarter period 57 (20%) of the projects and/ser-

vices are progressing excellently beyond expectation; 79 (27%) of the projects and services are

on track as planned and have met the set target; 60 (21%) of projects and/or services are in

progress and 88 (30%) of projects indicate unacceptable performance.

4. Corrective measures and/or action plans have been developed for those indicators, targets or

projects and/or services where performance is lower than anticipated and not fully effective.

3

PURPOSE OF THE REPORT

5. This report on service delivery and budget implementation sets out performance against the Mu-

nicipality’s Integrated Development Plan as well as Service Delivery and Budget Implementation

Plan for the 3rd quarter of the 2014/15 financial year, i.e. 01 January to 31 March, 2015.

BACKGROUND

6. The Integrated Development Plan is the key strategic, inclusive, and responsive performance

driven document for the Municipality which extends over a five-year period. The Integrated

Development Plan is focused on delivering the Council’s eight delivery agenda points or stra-

tegic objectives, namely

a) poverty reduction,

b) job creation, rural and economic development;

c) financial sustainability;

d) spatial development and the built environment;

e) eradication of bucket system, VIP toilets in Mangaung, Botshabelo and ThabaNchu, roads,

ageing infrastructure, focus on the basics; human settlements;

f) public transport;

g) environmental management and climate change; and

h) Social and community services.

7. The Integrated Development Plan 2014/15 identifies projects and services which contribute to

the achievement of the Municipality’s objectives over the remaining term of Council. These pro-

jects and services are delivered using the approved SDBIP, which has been used successfully

to improve performance in the previous financial years in strategic areas of Council’s work.

The Integrated Development Plan also contains a series of performance targets, projects and

services, and measures to monitor the success in delivering improved outcomes for residents

and stakeholders in Mangaung municipal area.

8. Quarterly SDBIP reports have been produced by each of the departments separately and con-

solidated into the third quarter organizational report. This report will be processed through the

Executive Management Team, Mayoral Committee, and Section 80 Committee en-route to

Council. The third quarter SDBIP progress report outlines the performance on the key perfor-

mance indicators, the actual performance on the measurable performance target set achieved

by Departments during the third quarter period of 2014/15 as well as performance rating.

4

REPORT OVERVIEW

The report provides information covering the following areas:

9. The Council’s progress in delivering the 290 projects and/or services identified in the Service

Delivery and Budget Implementation Plan for 2014/15.

10. The Council’s achievement against targets that can be measured on a quarterly, mid-year or an

annual basis at this point in time.

11. Intervention mechanisms or correction actions for lower than expected and/or unsatisfactory/un-

acceptable performance have been identified and will be implemented by the Executive Manage-

ment Team in the next quarter (April–June2015).

KEY PROJECTS AND/OR SERVICES OVERVIEW

This section looks at the performance of the projects and/or services at the end of the 3rd Quarter

period ending March 31, 2014.

12. In order to manage and account on projects and/or services of Council, Heads of Departments

were requested to submit their 3rd Quarter performance progress reports in implementing the IDP

and SDBIP. The format for submission is in line with the approved SDBIP which fundamentally

actualizes the Integrated Development Plan as well as the 2014/15 to 2016/17 Medium Term

Revenue and Expenditure Framework (MTREF)

13. The report provides description on the work carried out during the 3rd Quarter period, what

achievements were expected and recorded in the form of actual performance targets as well as

variance if any, and what corrective actions will be implemented to improve performance.

14. If the projects or services are not going as planned and the 3rd Quarter targets are not achieved,

then the Heads of Departments’ attention is drawn to the need of developing and implementing

corrective measures.

15. The table below shows the overall performance of the projects and/or services.

5

Summary of Projects/Services for the 3rd Quarter (Jan to Mar 2014)

16. PROJECTS AND/OR SERVICES IDENTIFIED AS PERFORMANCE EXCEEDS EXPECTA-

TION

This section indicates that the municipality is succeeding in providing the following ser-

vices:

SMMEs support

Attaining the blue drop status;

Building of bulk sanitation infrastructure;

Upgrading of VIP and bucket toilets into waterborne sanitation;

Conducting operations and maintenance of electricity infrastructure;

Provision of municipal health, fire and emergency services

Consumer account and accurate billing

Housing opportunity provided

A detailed account of these projects and services is provided below

PLANNING

Level %Score Terminology Total %

- - Performance targets not imple-

mented

6 2%

4 91-100% Performance Exceeds Expecta-

tions

58 20%

3 86-90% Target Met 79 27%

2 75-85% In progress 60 21%

1 0-74% Unacceptable Performance 87 30%

Total 290 100%

6

1. Number of viable and sustainable SMMEs

ENGINEERING DEPARTMENT:

1. Length of main water supply line installed

2. % improved on blue drop status

3. Length of water mains replaced

4. Number of valves replaced/refurbished within the water network

5. Expansion of Sterk-Water Waste Water Treatment Work capacity

6. Number of formal stands with waterborne toilet to eradicate VIP and pit toilets (7500 formal

stands)

7. No. of households with weekly kerb-side waste removal services in formal areas

8. Number of education and awareness sessions undertaken

9. Number of clean-up campaigns conducted

10. Number of high mast lights installed with certificates of compliance

11. Number of distribution Centres visually inspected (l protection equipment once every 6

months

12. Number of primary and secondary substations Visually inspected (all protection equipment)

13. Number of routine maintenance and tests performed on all Distribution Centre protection

equipment 1

14. Number of routine maintenance and tests performed on all Distribution Centre protection

equipment 2

15. Number of routine maintenance and tests performed on all protection equipment situated in

primary substations every two years

16. Number of routine maintenance and tests performed on all protection equipment situated in

secondary substations

SOCIAL SERVICES

1. Number of new library books acquired (new children’s books acquired)

2. Number of new library books acquired (new non-fiction books acquired)

3. Number of new library books acquired (new adult fiction books acquired)

4. Number of Library campaigns conducted

5. Number of Library outreach programmes conducted to communities.

6. Number of arts and cultural programmes supported and implemented.

7. Number of condoms distributed.

8. Number of community members encouraged to test and know their status.

9. Number of HIV/Aids Counselling and outreach programmes conducted

10. Number of t Home Based Care Organizations and OVC (orphan and vulnerable

7

11. Number of inspections conducted on ECDs.

12. Number of inspection on medical waste generators’ premises conducted as per the provi-

sions of the NEMA

13. Number of drinking water samples conducted and monitored according to SANS to 241

14. Number of health and hygiene (H&H) awareness programmes conducted

15. Number of children and destitute families supported

16. Number of sporting code programmes supported

17. Number of fire safety inspections at Low Risk Premises to determine level of compliance

with statutory fire safety measures and approved building plans

18. Number of Fire Safety Compliance Certificates inspections conducted within 2 working

days after receipt of request.

19. Number of fire safety public awareness contact sessions with MMM Commerce and Indus-

try Institutions

20. Number of Health Care Facility staff members trained in fire safety and evacuation proce-

dures

21. Number of public outreach events aimed at creating public awareness in respect of Fire

safety

22. Number of persons from the industrial and commercial community trained in fire safety

23. Number of Fines successfully finalised and payment received

24. Number of crime awareness campaigns conducted within the municipality

25. Number of notices issued for speeding transgression per annum

26. Number of notices issued to motorists driving un-roadworthy vehicles within MMM

27. Number of notices issued to motorists not wearing seatbelts

28. Number of notices issued to motorists using cell phones

29. Number of warrant of arrests executed

30. Number of CCTV cameras identified incidents attended to within 25 minutes

31. Park developed

32. Number of trees planted

FINANCE

1. Number of customers receiving accurate Bills

2. % on consumer accounts details on the system accurate

HUMAN SETTLEMENT

1. Number of housing opportunities provided

2. Number of households provided consumer education in GAP housing

3. Percentage review of sundry and commercial property lease agreement

8

OFFICE OF THE CITY MANAGER

1. Municipal Public Accounts fully operational

2. Number of strategic and operational risk registers reviewed

CORPORATE SERVICE

1. Providing learner-ships approved by LGSETA

2. Placement and re-design of organisation structure

17. PROJECTS AND/OR SERVICES IDENTIFIED AS PERFORMING FULLY EFFECTIVE (TAR-

GET MET)

This section indicates that the municipality is succeeding in providing the following ser-

vices:

Achieving set turnaround times for Land Use Applications

Upgrading of roads

Training courses on HIV/AIDS

Conducting of fire safety inspections at premises

Development of a Park at Botshabelo Section C

Functioning Internal audit activity operating according to the IIA Standards and approved

risk based three year rolling strategic audit plan

Reduction on irregular expenditure

Completion of implementation of designs Brandkop 702

MOUs entered into with other cities

IT strategy developed

A detailed account of these projects and services is provided below

PLANNING DEPARTMENT

1. Percentage improvement in turnaround times for Land Use Applications

2. No of days taken to effect action from date of identification

3. 100% redevelopment of Hoffman Square

4. Formalization of Brandkop 702

5. Number of Environmental Impact Assessment conducted on development applications and

correspondence provided to the applicant

6. Number of environmental awareness campaigns conducted

9


1. Kilometres of paved roads

2. % increase in the number of informal households provided with communal taps (200m ra-

dius)

3. Number of new Pump Station Monitoring equipment installed

4. Number of new Flow meter Monitoring equipment installed

5. Number of new applications (MIS)

6. Reduction of weekly backlog within 07 days after scheduled collection day

7. Number of Audits performed at landfill sites(internal and external)

8. No of permitted landfill sites maintained and upgraded

9. Roll-out and managing Smart Meters System

10. 100% GMM system implemented and managed

11. Percentage of new fleet procured as per request from the various departments

STRATEGIC PROJECT AND SERVICE DELEVERY REGULATION

1. 100%Compliance to grant conditions (USDG & NDG)

2. 100% Implementation of NDPG funded project

3. 100% administrative oversight of Municipal Entity

4. Number of key Strategic Events as allocated, on need basis, by the Executive Mayor and

City manager managed and executed successfully

5. Number of projects done in partnership with provincial SACR

SOCIAL SERVICES

1. Number of training courses on HIV/AIDS

2. Number of seminars hosted to intensify education and awareness on HIV/AIDS

3. ECD Database updated

4. Number of inspections conducted on all mortuaries as per the provisions of the Public Health

act

5. Number of building plans inspected for health related compliance

6. Number of reported communicable diseases attended to

7. Number of samples taken at all Major Functions as per the received applications in accord-

ance with the Foodstuffs, Cosmetics and Disinfectants Act 54 1972

8. Number of Burials done within 2 weeks after issuing of the official order

9. Number of non -compliance of Sulphur Dioxide emissions responded to ensure Air Quality

control

10. Number of l Emission Licence applications submitted and processed

10

11. Number of environmental pollution related complaints responded to within 48hrs

12. Approved and updated indigent register

13. Number of the burials of the indigent facilitated within 2 weeks

14. Updated database of child headed households within the municipality

15. Number of poverty alleviation projects facilitated and supported

16. Number of fire and rescue emergency responded to in compliance with SANS 10090 in

respect of:- a) Weight of response b) Turn out time

17. Number of fire safety inspections at High Risk Premises to determine level of compliance

with statutory fire safety measures and approved building plans

18. Number of fire safety inspections at Moderate Risk Premises to determine level of compli-

ance with statutory fire safety measures and approved building plans

19. Number of building plans submitted that are scrutinized for compliance with statutory fire

safety measures within 5 working days after receipt of the plans

20. Number of e Street Trading operation conducted per annum.

21. Park developed (Botshabelo - B section)

22. An open range zoo developed at Kwaggafontein

23. Percentage of JOC attendance at public events

24. Number of fire and rescue calls to which resources were dispatched within 3 minutes.

25. Number [percentage] of callers polled indicating their satisfaction with the service rendered

by the Control Centre.

FINANCE

1. Number of SCM implementation reports submitted to the Mayor and Council

2. Reduce irregular expenditure for the Directorate report irregular expenditure.

3. Number of employees undergoing training programmes to comply with Minimum

Competency Regulations

4. Fixed Asset Register is compiled and updated monthly

5. Asset Management procedure is compiled in line with legislation and Council policy

6. Report on the annual asset count submitted to council

7. Report on the annual asset count submitted to council (Ad hoc)

HUMAN SETTLEMENT

1. Number of meeting and engagements held with different stakeholders in the city rental hous-

ing market

2. Number of hostel redevelopment initiatives promoted

3. 100% implementation designs of Cecelia Park

4. 100% implementation designs of Brandkop 702

5. Quarterly Advertisement of land for sale

11


1. Number of MOUs entered into with other cities

2. Audit Committee fully operational and meeting at least 4 times annually

3. Percentage increase in the number of concluded cases on irregular, fruitless and wasteful

expenditure

CORPORATE SERVICE

1. 100% implementation of formal IT Governance Maturity Model

2. Overall IT Strategy developed

3. ITMSP Developed and monitored

4. 100% fully fledged and updated intranet

5. Audited information systems to determine redundancy and obsoleteness

6. Stable operation of newly procured servers

7. Service desk reports indicating turnaround time

8. Software license management system in place

9. Conducting a skills needs analysis

10. Compilation of work skills plan

11. Compiling an annual implementation report by January each year

12. Migration from manual document circulation to electronic document management system

(share point system)

13. Provide efficient secretarial service

14. Decisions of Council are implemented

15. Records and Archives Implementation plan in place and adhered to by all directorates

16. Number of new office block in Manguang

17. Number of sport and social amenities upgraded

18. PROJECTS AND/OR SERVICES IDENTIFIED AS PERFORMANCE IN PROGRESS

This section has been split into two to provide an account of projects where work has com-

menced and sufficient progress is being attained towards realising the set performance targets

as well as providing an account where there is no progress or negligible progress.

Kilometres of roads resurfaced/rehabilitated

Implementation of Water Demand Management especially the reduction of non-revenue

water

Provision of electricity services and provision of Free Basic Electricity;

Provision of municipal health services;

12

Development of Hillside View Phase 1

PERFORMANCE WITH PROGRESS BEING MADE

PLANNING

1. Percentage improvement in turnaround times for processing of Building Plans

2. Implementation of a development node at the Airport intersection

3. Formalization of Cecelia Park

4. 20% implementation of phase 1 of IPTN

5. No. of marketing events initiated, attended and implemented


1. Total number of jobs generated by the investment, both direct and induced, formal, informal

and self-employed

2. Number of women (and comparable pay) and disadvantaged groups employed

3. Kilometers of roads resurfaced/rehabilitated

4. Percentage reduction in non-revenue water

5. Number of additional households (RDP) provided with sewer connections

6. Number of informal settlements with access to refuse removal services

7. 100% Transfer station developed in Thaba Nchu

8. All registered indigents receive Free basic Electricity

9. 100% installation of Automated Meter Reading (AMR) system


1. Number of post filled as per approved and funded staff establishment

2. Percentage spending of Grant expenditure on the approved projects

3. 100% establishment of national Training Centre programme

SOCIAL SERVICES

1. Number of Heritage sites, monuments, and public art researched and recorded on the

SAHIS data base

2. Number of food premise inspections conducted as per provisions of the Foodstuffs, Cos-

metics and Disinfectants Act 54 1972

3. Number of samples recreational water monitored according SANS to 241

4. Number of food samples taken annually in accordance with the foodstuffs, Cosmetics and

disinfectants

13

5. Developed Air Quality Management Plan (AQMP)

6. Number of elderly shelters inspected

7. Assigned ambulance service to MMM by the provincial department of Health

8. 1 Fire Station established in the South Eastern Area (Ward 45-46)

9. 100% completion of Phase 2 of Developed Thaba Nchu Regional Park Development

10. Length of fencing installed at Phahameng cemetery

11. Km of access roads upgraded at Kwaggafontein

12. Disaster Management plan for MMM

HUMAN SETTLEMENT

1. Number of informal settlements upgraded (services provided): In Situ

2. Number of Title Deeds transferred to eligible beneficiaries

3. Number of households allocated affordable rental/social housing units

4. Approved level 2 and 3 accreditation business plan

5. Number of Strategic Human Settlements Policy documents reviewed

6. 80% development of Hillside View phase1

FINANCE

1. Percentage of consumers accounts details on the system accurate (Reduction in the

number of returned undelivered accounts)

2. Percentage improvement in Collection rate

3. % operation and capital expenditures against the budget (from 80% )

4. Cost Coverage (NKPI)

5. 100% Implementation of Procedure Manuals and improvement in internal controls

6. Amount of externally sourced funds increasing revenue base by accounting for unac-

counted services

7. Percentage recovery of rental income

CITY MANAGER

1. Number of Donor funding agreement entered into

2. Number of Cooperation agreements entered into

3. Reviewed 2015/16 Integrated Development Planning, SDBIP and business plans

4. Service delivery and budget implementation plan (SDBIP) compiled annually

5. Functional Internal audit activity operating according to the IIA Standards and approved risk

based three year rolling strategic audit plan

6. Review , development and Implementation of Policy, Strategy, whistle Blowing and Pre-

vention Plan

14

CORPORATE SERVICE

1. Number of IT Policies reviewed to be in line with IT Strategy and ITMSP

2. IT related equipment, systems and software procured and utilized as outlined in ITMSP

3. Number of municipal buildings that are Wi-Fi enabled

4. New VoIP system operational

5. Identification of critical positions and development of critical positions

6. Development of career planning and pathing

7. Providing Accredited training courses in line with skills needs identified within WSP

8. Number of old order by-laws reviewed

9. Number of new by-laws developed and approved

10. Uniformity in document management system

11. Number of buildings maintained according to maintenance plan

12. Number of building refitted with energy saving bulbs

19. PROJECTS AND/OR SERVICES IDENTIFIED AS PERFORMANCE UNACCEPTABLE

Also included in the SDBIP table are the projects and/or services identified as performing at

unacceptable level against performance measures and indicators as specified for the third quar-

ter targets ending March 2015.

This provides an early warning that the projects and/or services are not fully effective and im-

provement and corrective measures should be implemented in the next quarter. The following

projects and/or services constitute the list of those that are performing at unsatisfactory level.

15

PLANNING DEPARTMENT

1. Number of hectares of land proclaimed (township establishment completed)

2. No of small scale agricultural enterprises supported and empowered

3. Number of agricultural camps fenced at various villages and municipal farms

4. Number of municipal pound established

5. Number of broilers established

6. Number of egg-layers established

7. Number of piggeries established

8. Number of departments provided with GIS services

9. Formalization of the Botshabelo / ThabaNchu Economic Node

10. 100% of detailed designs for Park road Pedestrianisation

11. Developed Environmental Management and Implementation Plan (IEMP)

ENGINEERING DEPARTMENT

1. Number of people trained through construction projects of the municipality

2. Km of gravel roads tarred

3. Km of Storm-water drainage installed

4. Number of Formal stands provided with water connections

5. Number of water service points installed for informal settlement dwellers within a 200m

radius

6. Backlog in the number of consumer units with access to a free basic level of potable water

7. Number of water meters (replaced &installed)

8. Expansion of NE Waste Water Treatment Work capacity

9. Backlog in the provision of basic sanitation services (above RDP standards)

10. New landfill site developed

11. Number of sites accessing basic electricity service in Khayelisha

12. Number of sites accessing basic electricity service in Grassland

13. Number of sites accessing basic electricity service in Caleb Motshabi

14. Number of Public connections installed as and when required

15. 100% Completed 132/11kV Fichardtpark Distribution Centre

16. 100% Completed 132/11kV Cecilia Distribution Centre

17. 100% Completed Botshabelo: 132kv Eskom connection & extensions to substation

18. 100% Completed BOTSHABELO: 132KV/33/11KV DC SUB

19. Number of routine maintenance and tests performed on all protection equipment situated

in primary substations every two years

20. Number of existing Protection panels and schemes upgraded

21. Percentage evaluation of all existing protection schemes once every 3 years in order to

determine if the schemes used are effective and efficient.

16

22. Number of l the Rotating Disc kWh meter(s) replaced at least once every 20 years with a

calibrated meter(s)

23. Number of l the Electronic kWh meter(s) (prepaid and other) replaced at least once every

10 years with a calibrated meter(s)

24. Number of routine maintenance performed on all the meter boxes

25. Number of routine maintenance on all the meter boards in the meter rooms (blocks of

flats/large buildings)performed

26. Percentage of Restoration of supply after unplanned interruptions

27. Number of Medium Voltage Bulk kWh/kVA Meter Installations inspected

28. Number of Low Medium Voltage Bulk kWh/kVA Meter Installations inspected

29. Number of routine checks at least once every 5 years to verify the total integrity of all the

platinum bulk metering installations (key customers) performed

30. Number of routine checks at least once every 10 years to verify the total integrity of all the

other bulk kWh/kVA metering installations performed

31. Number of routine earth loop tests performed at least once every 20 years to verify the

earth impedance to the source of the power supply at each individual metering installation

32. Replace the bulk kWh/kVA meter(s) at all the 10 MVA _ Medium Voltage Installations at

least once every 5 years with a calibrated meter

33. Number of Quality of Supply instruments replaced

34. Number of fully functional customer contact centres established in the geographical ser-

vice areas

35. Number of meter reading conducted with a customer with a supply size of less than 50

kVA

36. Number of account queries and disputes responded to within five working days

37. Number of credit meter accuracy queries managed

38. Access to vending stations for selling of electricity tokens

39. Time taken to issue a notice of planned interruptions

40. Time taken to respond to incoming calls (within 30min)

41. Time taken to respond to incoming calls (within 5min)

42. Percentage of key customers required to fill in customer satisfaction questionnaire

43. 100% availability of electricity supply to customers essential loads

44. Development and implementation of Consolidated customer queries system


1. Developed Monitoring and evaluation toolkit on service delivery

2. Compiled Built Environment Performance Plan(BEPP 2015/16)

SOCIAL SERVICES

17

1. Number of t food premise inspections conducted as per provisions of the Foodstuffs, Cos-

metics and Disinfectants Act 54 1972

2. Number of supporting activities implemented for disabled persons

3. Number of training courses in relation to the fire Fighting and/or rescue and/or hazardous

materials presented

4. An established metro police

5. Number of road safety campaigns conducted

6. Number of road blocks conducted in high risk areas

7. Length of Fencing installed at community park in U section (Botshabelo)

8. Kwaggafontein Km of access roads upgraded at Kwaggafontein

HUMAN SETTLEMENT

1. Number of informal settlements with upgrading plans

2. Number of sites serviced

3. Number of informal settlements upgraded (services provided): Relocated

4. Number of households relocated from floodplains and other servitudes

5. Number of households allocated affordable GAP housing

6. Number of households provided consumer education in Rental housing

7. Number of households provided consumer education in Social housing

8. Number of comprehensive housing demand studies conducted

9. Number of Inner City High Density mixed use developments promoted

10. Percentage Increase rental housing revenue collection

FINANCE

1. Developed and implemented revenue enhancement strategies

2. 100% implementation of operation “Pay – up” Strategy.

3. Compilation of Interim Valuation roll


1. Knowledge Management Strategy developed and updated

2. Number of Case Studies developed

3. A customer satisfaction survey conducted

4. Reviewed and implemented Risk management Policy, Strategy, implementation plan

5. Number of clustered ward based plans approved by council

6. Number of officials trained in CBP

18

CORPORATE SERVICE

1. Reduction of labour disputes

2. Number of consultative meetings held with organised labour

3. Training on labour legislation and HR Management

20. PROJECTS AND/OR SERVICES TO BE IMPLEMENTED IN THE NEXT QUARTERS.

ENGINEERING DEPARTMENT

1. Percentage of waste diverted from the landfill sites

SOCIAL SERVICES

1. Number of all known Initiation Schools inspected, to ensure compliance with the Initiation

Schools Public Policy

2. Number of wellness programmes for the elderly developed and implemented

HUMAN SETTLEMENT

1. Number of rental property officials attended Property Management Training

FINANCE

1. 100% Implementation of audit action plan to address issues raised by the auditors


1. Mid-year budget and performance assessment report developed

21. CONCLUSION

The performance in the Third quarter report shows that the Council is progressing at 47% (136

projects/services) in the Third quarter in relation to set performance targets.

Furthermore, 21% (60 projects / services) are in progress and there is worrying performance in

relation to 30% (88 projects/ services) that registered an unacceptable performance.

The remaining 2% (6 projects /services) were planned to be implemented in the next quarter.

20

6.5 QUARTERLY PROJECTIONS OF SERVICE DELIVERY TARGETS AND PERFORMANCE INDICATORS

6.5.1 PLANNING

ALIGNMENT AND LINK-

AGE

No OBJECTIVES AND INDICATORS PERFORMANCE TARGETS

National Outcome 9 A responsive, accountable, effective and efficient local government system

National KPA

Municipal KPA Poverty eradication, rural and economic development and job creation

Public transport

Environmental Management

Spatial development and the built environment

STATUS Performance

Exceeds

Expectation Target Met

In Progress

Unacceptable

Performance

Target not Implemented

IDP Objec-

tive

Strategies KPI Unit of Meas-

urements

Past Year Per-

formance

(2013/14)

Annual Target

2014/15

Target Q3

31 Mar 15

Actual per-

formance Q3

Status Variance Corrective

Action

Establish-

ment of Ac-

countable

and Pro Ac-

tive Manage-

ment of

Change in

Land Use

Effective

Management

of Planning

and the Build

Environment

Percentage

improvement

in turnaround

times for

Land Use

Applications

Approved land

use applications

35 days Applications to

be tabled to

planning room

within 35 days of

receipt

All lodged Appli-

cations to be ta-

bled to planning

room within 35

days of receipt

14 applica-

tions re-

ceived and 8

processed/ 6

more than 35

days

none none

Percentage

improvement

in turnaround

Approved build-

ing plans

< 500m² = 20

days

< 500m² = 20

days

All building plans

< 500m² = 20

days

482 applica-

tions re-

ceived, 264

218 not pro-

cessed with

time frame

appointment

of additional

staff

21

ALIGNMENT AND LINK-

AGE



National KPA


Public transport



STATUS Performance

Exceeds


In Progress

Unacceptable

Performance


IDP Objec-

tive


urements

Past Year Per-

formance

(2013/14)

Annual Target

2014/15

Target Q3

31 Mar 15

Actual per-

formance Q3


Action

and Develop-

ment pat-

terns

times for pro-

cessing of

Building

Plans

> 500m² = 40

days

> 500m² = 40

days

All building plans

> 500m² = 40

processed

within time

frame

21 applica-

tions re-

ceived, 11

processed

within time

frame

10 not pro-

cessed within

time frame

22

ALIGNMENT AND LINK-

AGE



National KPA


Public transport



STATUS Performance

Exceeds


In Progress

Unacceptable

Performance


IDP Objec-

tive


urements

Past Year Per-

formance

(2013/14)

Annual Target

2014/15

Target Q3

31 Mar 15

Actual per-

formance Q3


Action

No of days

taken to ef-

fect action

from date of

identification

Notices issued

855 notices is-

sued

All notices is-

sued within 30

days from date

of identification

of the transgres-

sion

All notices issued

within 30 days

from date of iden-

tification of the

transgression

65 notices

and 8 court

cases

none

Economic

development

Support

SMME devel-

opment

Number of vi-

able and sus-

tainable

SMMEs

Performance of

GGP

397 SMMEs

Supported

100 new

SMME’s sup-

ported

25 SMME’s sup-

ported

792

+767

23

ALIGNMENT AND LINK-

AGE



National KPA


Public transport



STATUS Performance

Exceeds


In Progress

Unacceptable

Performance


IDP Objec-

tive


urements

Past Year Per-

formance

(2013/14)

Annual Target

2014/15

Target Q3

31 Mar 15

Actual per-

formance Q3


Action

Inner City

Rejuvenation

100% Rede-

velopment of

Hoffman

Square

Project Comple-

tion Certificates

40% complete 100% Comple-

tion of the Rede-

velopment of

Hoffman Square

100% completion

of the Redevelop-

ment of Hoffman

Square

100%

none none

24

ALIGNMENT AND LINK-

AGE



National KPA


Public transport



STATUS Performance

Exceeds


In Progress

Unacceptable

Performance


IDP Objec-

tive


urements

Past Year Per-

formance

(2013/14)

Annual Target

2014/15

Target Q3

31 Mar 15

Actual per-

formance Q3


Action

Number of

hectares of

land pro-

claimed

(township

establish-

ment com-

pleted)

One township

Establishment

completed

None

Botshabelo

West Exten-

sion’s Township

Establishment

opened

Submission for

approval at Town-

ships

Pegging

of sites

Approval of Gen-

eral Plan by Of-

fice of the Sur-

veyor General

not submitted

Submission

for approval

at Townships

Marketing the

municipality

as premier

No. of mar-

keting events

Participation at

marketing

events;

8 Events At-

tended

12 Events at-

tended and im-

plemented

3 Events attended

and implemented

2 Event: At-

tended Meet-

ings Africa

The target of

3 could not

be achieved

Notwith-

standing, the

annual target

25

ALIGNMENT AND LINK-

AGE



National KPA


Public transport



STATUS Performance

Exceeds


In Progress

Unacceptable

Performance


IDP Objec-

tive


urements

Past Year Per-

formance

(2013/14)

Annual Target

2014/15

Target Q3

31 Mar 15

Actual per-

formance Q3


Action

destination

for invest-

ment and

tourism

initiated, at-

tended and

implemented

Marketing bro-

chures and exhi-

bition developed

Exhibition;

and Hosted

one Local

Tourism &

Hospitality

Expo in

Bloemfon-

tein.

will still be

achieved

Rural Devel-

opment

Small scale

agricultural

enterprises

No of small

scale agricul-

tural enter-

Performance of

GGP

449 20 small scale

agricultural en-

terprises sup-

ported

5 small scale agri-

cultural enter-

prises supported

10% still in

SCM

-90%

26

ALIGNMENT AND LINK-

AGE



National KPA


Public transport



STATUS Performance

Exceeds


In Progress

Unacceptable

Performance


IDP Objec-

tive


urements

Past Year Per-

formance

(2013/14)

Annual Target

2014/15

Target Q3

31 Mar 15

Actual per-

formance Q3


Action

prises sup-

ported and

empowered

Number of

agricultural

camps

fenced at

various vil-

lages and

municipal

farms

Completion Cer-

tificates

None

12 agricultural

camps fenced

3 agricultural

Camps fenced

10% still in

SCM

-90% SCM process

to be fast

tract

27

ALIGNMENT AND LINK-

AGE



National KPA


Public transport



STATUS Performance

Exceeds


In Progress

Unacceptable

Performance


IDP Objec-

tive


urements

Past Year Per-

formance

(2013/14)

Annual Target

2014/15

Target Q3

31 Mar 15

Actual per-

formance Q3


Action

Number of

municipal

pound estab-

lished

Completion Cer-

tificate

None

1 Municipal

Pound

70% completion 10%

-60%

SCM process

to be fast

tract

Number of

broilers es-

tablished

Completion Cer-

tificates

None

4 units con-

structed and es-

tablished

60% completion 10%

-50%

SCM process

to be fast

tract

Number of

egg-layers

established

Completion Cer-

tificates

None

4 units con-

structed and es-

tablished

60% completion 10%

-50%

SCM process

to be fast

tracked

28

ALIGNMENT AND LINK-

AGE



National KPA


Public transport



STATUS Performance

Exceeds


In Progress

Unacceptable

Performance


IDP Objec-

tive


urements

Past Year Per-

formance

(2013/14)

Annual Target

2014/15

Target Q3

31 Mar 15

Actual per-

formance Q3


Action

Number of

piggeries es-

tablished

Completion

Certificates

None

4 units con-

structed and es-

tablished

60% completion SCM PRO-

CESSES

-60% scm process

to be accel-

erated

Establish-

ment of Cor-

porate Geo-

Effective cor-

porate Geo-

graphic Infor-

mation sys-

tem

Number of

departments

provided with

GIS services

Functional de-

partmental GIS

and generation

of maps

System Design

completed em-

anating from

User Needs

One (1) depart-

ment provided

with GIS appli-

60% development

of GIS and rele-

vant spatial infor-

mation

10%

-50%

Project to be

completed in

first quarter

of new finan-

cial year.

29

ALIGNMENT AND LINK-

AGE



National KPA


Public transport



STATUS Performance

Exceeds


In Progress

Unacceptable

Performance


IDP Objec-

tive


urements

Past Year Per-

formance

(2013/14)

Annual Target

2014/15

Target Q3

31 Mar 15

Actual per-

formance Q3


Action

graphic Infor-

mation Ser-

vices

Analysis en-

gagement re-

port.

cations and rele-

vant spatial in-

formation.

Spatial inte-

gration

Unlock N8

Nodal devel-

opment

Implementa-

tion of a de-

velopment

node at the

Airport inter-

section

Functional eco-

nomic and resi-

dential node

Release of

hectares of

land

Completion of

Implementation

designs

Final implementa-

tion design

70% com-

pleted

-30%

township es-

tablishment

to be ap-

proved by

township

board

30

ALIGNMENT AND LINK-

AGE



National KPA


Public transport



STATUS Performance

Exceeds


In Progress

Unacceptable

Performance


IDP Objec-

tive


urements

Past Year Per-

formance

(2013/14)

Annual Target

2014/15

Target Q3

31 Mar 15

Actual per-

formance Q3


Action

Formalization

of the Bot-

shabelo/

ThabaNchu

Economic

Node

Township estab-

lishment

Concept De-

signs com-

pleted

100% Comple-

tion of Imple-

mentation De-

signs

50% Completion

of Implementation

Designs

SCM PRO-

CESSES

-50%

approval of

Township

Establish-

ment

7 Land Par-

cel Develop-

ment

Formalization

of Cecelia

Park

Lodged applica-

tion for formali-

sation of Cecelia

Park

Concept De-

signs 100%

completed

100% Comple-

tion of Imple-

mentation De-

signs

60% Completion

of Implementa-

tion Designs

40%

-20%

engage ser-

vice provider

to fasttrack

designs

31

ALIGNMENT AND LINK-

AGE



National KPA


Public transport



STATUS Performance

Exceeds


In Progress

Unacceptable

Performance


IDP Objec-

tive


urements

Past Year Per-

formance

(2013/14)

Annual Target

2014/15

Target Q3

31 Mar 15

Actual per-

formance Q3


Action

Formalization

of Brandkop

702

Lodged applica-

tion for formali-

sation of Brand-

kop 702

Concept De-

signs 100%

completed

100% Comple-

tion of Imple-

mentation De-

signs

60% Completion

of Implementa-

tion Designs

60%

none

none

Integrated

Public

Transport

Network

(IPTN)

20% imple-

mentation of

phase 1 of

IPTN

Phase 1 of IPTN

operational

Conceptual

IPTN Plan

20% Implemen-

tation designs

of Phase 1 of

IPTN

15%

10%

-5%

accelerate

appointment

of consult-

ants

32

ALIGNMENT AND LINK-

AGE



National KPA


Public transport



STATUS Performance

Exceeds


In Progress

Unacceptable

Performance


IDP Objec-

tive


urements

Past Year Per-

formance

(2013/14)

Annual Target

2014/15

Target Q3

31 Mar 15

Actual per-

formance Q3


Action

100% of de-

tailed de-

signs for

Park road

Pedestriani-

sation

Detail designs None

100% of detailed

designs for Park

road Pedestria-

nisation

Final Detailed de-

sign

10%

-90%

SCM to give

service pro-

vider ap-

pointment

letter

Environmen-

tal sustaina-

bility

Developed

Environmen-

tal Manage-

ment and Im-

plementation

Plan (IEMP)

EIMP devel-

oped and ap-

proved

None

Final and

adopted EIMP

60% developed

EIMP

SCM PRO-

CESSES

-60%

Accelerate

the SCM pro-

cess

33

ALIGNMENT AND LINK-

AGE



National KPA


Public transport



STATUS Performance

Exceeds


In Progress

Unacceptable

Performance


IDP Objec-

tive


urements

Past Year Per-

formance

(2013/14)

Annual Target

2014/15

Target Q3

31 Mar 15

Actual per-

formance Q3


Action

Number of

Environmen-

tal Impact

Assessment

conducted on

f develop-

ment applica-

tions and cor-

respondence

provided to

the applicant

EIA reports de-

veloped

None Submitted EIA

applications as-

sessed within 30

days

All submitted

EIA applications

assessed

100%

All submitted EIA

applications as-

sessed

100%

none

none

34

ALIGNMENT AND LINK-

AGE



National KPA


Public transport



STATUS Performance

Exceeds


In Progress

Unacceptable

Performance


IDP Objec-

tive


urements

Past Year Per-

formance

(2013/14)

Annual Target

2014/15

Target Q3

31 Mar 15

Actual per-

formance Q3


Action

Increase the

environmen-

tal literacy

level of

stakeholders

Learners

reached

through envi-

ronmental

awareness

Number of

environmen-

tal aware-

ness cam-

paigns con-

ducted

Attendance reg-

isters;

Meeting notices;

Awareness ma-

terials devel-

oped

Pictures and re-

ports

None 20 environment

awareness cam-

paigns con-

ducted

5 environment

awareness cam-

paigns conducted

project co-or-

dinated bhy

social ser-

vices

none

none

35

6.5.2 ENGINEERING SERVICES

ALIGNMENT AND LINK-

AGE



National KPA Basic Service Delivery

Municipal KPA Eradication of bucket system, VIP toilets in Bots, Mangaung and TN, focus on the basics, building solar farming, power plant feasibility

study, safety & security

STATUS Performance

Exceeds Expectation Target Met In Progress

Unacceptable

Performance

Target not Im-

plemented

IDP Objec-

tive

Strategy KPI Unit of measure-

ments

Past Year Per-

formance

(2013/14)

Annual Tar-

get

2014/15

Target Q3

31 Mar 15

Actual per-

formance

Q3


Action

Jobs creation

Create jobs

using the Ex-

panded Pub-

lic Works

Programme

Total number of

jobs generated

by the invest-

ment, both direct

and induced, for-

mal, informal

and self-em-

ployed

Reports of contrac-

tors

1687 3373 850 280

-570

Will concen-

trate more on

maintenance

projects for job

creation

Number of

women (and

comparable pay)

Reports of contrac-

tors

573 1248

314 113

-201

Will concen-

trate more on

maintenance

36

ALIGNMENT AND LINK-

AGE






STATUS Performance


Unacceptable

Performance

Target not Im-

plemented

IDP Objec-

tive


ments

Past Year Per-

formance

(2013/14)

Annual Tar-

get

2014/15

Target Q3

31 Mar 15

Actual per-

formance

Q3


Action

and disadvan-

taged groups

employed

projects for job

creation

Skills upgrad-

ing, training

provided

Number of peo-

ple trained

through con-

struction projects

of the municipal-

ity

Reports of contrac-

tors

150

200 50 0

-50

Projects

started late,

training will still

be done.

Address roads

conditions

Tar gravel

roads

Km of gravel

roads tarred

Completion certifi-

cates for roads

tarred

10 km 11 km 5 km 0

-5

Will catch up

in fourth quar-

ter & new fin

year

37

ALIGNMENT AND LINK-

AGE






STATUS Performance


Unacceptable

Performance

Target not Im-

plemented

IDP Objec-

tive


ments

Past Year Per-

formance

(2013/14)

Annual Tar-

get

2014/15

Target Q3

31 Mar 15

Actual per-

formance

Q3


Action

KMs of paved

roads

Completion certifi-

cates for roads

paved

2.3 km 1 km 1,635

0,6

Resurfaced

roads

Km of roads re-

surfaced / reha-

bilitated

Completion certifi-

cates for roads re-

surfaced / rehabili-

tated

387 754 Sqm 20 km 10 km 3,1

-6,9

Will catch up

in 4th quarter

as soon as

tenders is

awarded

Install storm-

water drain-

age

Km of Storm-wa-

ter drainage in-

stalled

Completion certifi-

cates for storm-wa-

ter drainage in-

stalled

45.63 km 7 km 3km 0,67

-2,33

Will catch up

in fourth quar-

ter & new fin

year

38

ALIGNMENT AND LINK-

AGE






STATUS Performance


Unacceptable

Performance

Target not Im-

plemented

IDP Objec-

tive


ments

Past Year Per-

formance

(2013/14)

Annual Tar-

get

2014/15

Target Q3

31 Mar 15

Actual per-

formance

Q3


Action

Eradicate wa-

ter services

backlog

Expand bulk

water infra-

structure

Length of main

water supply line

installed

Completion certifi-

cate of the water

supply line

Expand main wa-

ter supply lines

(12,1 km on Lon-

gridge, Naval Hill

and Botshabelo)

Expand main

water supply

lines

(10,2 km on

Longridge, Na-

val Hill and

Botshabelo - %

completed)

2.55 km

of water line

expanded

Longridge:

4.2km

None

Longridge:

Contractor to

employ 2nd

pipelaying

team

Stands pro-

vided with

water con-

nections

Number of For-

mal stands pro-

vided with water

connections

Numbrer of Formal

stands with water

connections

(7500 stands*)

Formal stands

provided with wa-

ter connections

(1500 stands)

Formal stands

provided with

water connec-

tions

(4500 stands**

- % completed)

1125 stands

completed

0

None: Cur-

rent work

on stands

with water

None

39

ALIGNMENT AND LINK-

AGE






STATUS Performance


Unacceptable

Performance

Target not Im-

plemented

IDP Objec-

tive


ments

Past Year Per-

formance

(2013/14)

Annual Tar-

get

2014/15

Target Q3

31 Mar 15

Actual per-

formance

Q3


Action

% increase in

the number of

informal house-

holds provided

with communal

taps (200m ra-

dius)

Percentage of in-

formal households

provided with com-

munal taps (200m

radius)

At least 90% of in-

formal households

provided with

communal taps

(200m radius)

At least 90% of

informal

households

provided with

communal taps

(200m radius –

cumulative %

complete)

90% 90%

None

Number of water

service points in-

stalled for infor-

mal settlement

dwellers within a

200m radius

Completion certifi-

cates of services

points

None 24 962 house-

holds

2 497 commu-

nal standpipes

625 commu-

nal stand-

pipes

-

-625 -

40

ALIGNMENT AND LINK-

AGE






STATUS Performance


Unacceptable

Performance

Target not Im-

plemented

IDP Objec-

tive


ments

Past Year Per-

formance

(2013/14)

Annual Tar-

get

2014/15

Target Q3

31 Mar 15

Actual per-

formance

Q3


Action

Backlog in the

number of con-

sumer units with

access to a free

basic level of po-

table water

Indigent register 20 000 30 000 (actual

backlog 10 000

indigent for the

year) house-

holds

27 500 (in-

crease of

2500 indi-

gents from

Q2) house-

holds

-

-27 500 -

Update the de-

liverables in re-

lations to blue

drop

compliance

with drinking

water quality

standards

% improved on

blue drop status

Blue Drop Certifica-

tion > 95%

86% performance

assessment ob-

tained

Upgrading of

Masselspoort

Treatment

Plant.

60% Upgrad-

ing of Mas-

selspoort

Treatment

plant

83%

+23%

Reduce level

of Non- Reve-

nue Water and

Replace wa-

ter meters s,

and metering

Number of water

meters (replaced

&installed)

Number of meters

replaced

16029 meters in-

stalled/replaced

4000 meters 1400 meters 312

-1088

Increase num-

ber of teams

41

ALIGNMENT AND LINK-

AGE






STATUS Performance


Unacceptable

Performance

Target not Im-

plemented

IDP Objec-

tive


ments

Past Year Per-

formance

(2013/14)

Annual Tar-

get

2014/15

Target Q3

31 Mar 15

Actual per-

formance

Q3


Action

improve water

security

of unmetered

sites.

Refurbish-

ment of water

supply sys-

tems: Real

loss Reduc-

tion Pro-

gramme

(Water)

% reduction in

non-revenue wa-

ter

Completion certifi-

cates

Job cards

Reduction in the

amount of re-

sources used to

purchase raw water

34.8 mega litres

per day

768.4 mega li-

tres per annum

(732ml/d leak

detection,

36.4ml/d pres-

sure manage-

ment)

222.4ml 1.0ml

- -

42

ALIGNMENT AND LINK-

AGE






STATUS Performance


Unacceptable

Performance

Target not Im-

plemented

IDP Objec-

tive


ments

Past Year Per-

formance

(2013/14)

Annual Tar-

get

2014/15

Target Q3

31 Mar 15

Actual per-

formance

Q3


Action

Refurbish-

ment of water

supply sys-

tems: Telem-

etry and

Scada

Number of new

Pump Station

Monitoring

equipment in-

stalled

Completion certifi-

cates

6 6 2 2

none

none

Number of new

Flow meter Mon-

itoring equip-

ment installed

Completion certifi-

cates

30 30 10 10

none

none

Number of new

applications

(MIS)

Number of new ap-

plication lodged on

MIS;

5 5 1 1

none

none

43

ALIGNMENT AND LINK-

AGE






STATUS Performance


Unacceptable

Performance

Target not Im-

plemented

IDP Objec-

tive


ments

Past Year Per-

formance

(2013/14)

Annual Tar-

get

2014/15

Target Q3

31 Mar 15

Actual per-

formance

Q3


Action

MIS report

Replace-

ment/

Refurbish-

ment old wa-

ter mains in

BFN.

Length of water

mains replaced

Completion certifi-

cates

4.7km 8km 3km 6.5km

+3.5km

none

Replace-

ment/

Refurbish-

ment of

valves in

Number of

valves re-

placed/refur-

bished within the

water network

Completion certifi-

cates

180 90 150

+60

none

44

ALIGNMENT AND LINK-

AGE






STATUS Performance


Unacceptable

Performance

Target not Im-

plemented

IDP Objec-

tive


ments

Past Year Per-

formance

(2013/14)

Annual Tar-

get

2014/15

Target Q3

31 Mar 15

Actual per-

formance

Q3


Action

BFN, Bot-

shabelo and

ThabaNchu,

and

Eradicate sani-

tation backlogs

Expand bulk

sanitation in-

frastructure

Expansion of NE

Waste Water

Treatment Work

capacity

Completion Certifi-

cates

Expand Waste

Water Treatment

Work capacity

(20 Ml/day on

NE WWTW Ph1 &

Expand Waste

Water Treat-

ment Work ca-

pacity

(NE WWTW

Ph 1&2 and

75%

completion

-

-75% -

45

ALIGNMENT AND LINK-

AGE






STATUS Performance


Unacceptable

Performance

Target not Im-

plemented

IDP Objec-

tive


ments

Past Year Per-

formance

(2013/14)

Annual Tar-

get

2014/15

Target Q3

31 Mar 15

Actual per-

formance

Q3


Action

Expansion of

Sterk-Water

Waste Water

Treatment Work

capacity

Completion Certifi-

cates

Expand Sterkwa-

ter WWTW capac-

ity Phase 1 80 %

complete)

Sterkwater

WWTW Ph 2:

15 Ml/day - %

complete)

75%

completion

100%

+25%

Completion re-

port to be sub-

mitted to MMM

Provide formal

stands with

waterborne toi-

let to eradicate

VIP and Pit toi-

lets

Provide for-

mal stands

with water-

borne toilet to

eradicate VIP

and pit toilets

Number of for-

mal stands with

waterborne toilet

to eradicate VIP

and pit toilets

(7500 formal

stands)

Completion Certifi-

cates

Provide formal

stands with water-

borne toilet to

eradicate VIP and

pit toilets (4500

stands** - % com-

plete)

25%

3 000 VIP and

Bucket toilets

eradicated

750 VIP and

Bucket toilets

eradicated

839

+89

Accelerate

work

46

ALIGNMENT AND LINK-

AGE






STATUS Performance


Unacceptable

Performance

Target not Im-

plemented

IDP Objec-

tive


ments

Past Year Per-

formance

(2013/14)

Annual Tar-

get

2014/15

Target Q3

31 Mar 15

Actual per-

formance

Q3


Action

Number of addi-

tional house-

holds (RDP) pro-

vided with sewer

connections

Completion certifi-

cates

1800 additional

households (RDP)

provided with

sewer connec-

tions

1492 additional

households

(RDP) pro-

vided with

sewer connec-

tions

373 addi-

tional house-

holds (RDP)

provided with

sewer con-

nections

330

-73

Accelerate

work

Backlog in the

provision of

basic sanitation

services (above

RDP standards)

Completion certifi-

cates

53 259 house-

holds serviced

with waterborne

sanitation (back-

logs eradicated)

3 000 house-

holds serviced

with water-

borne sanita-

tion.

750 house-

holds ser-

viced with wa-

terborne sani-

tation.

0

-750

Accelerate

work

47

ALIGNMENT AND LINK-

AGE






STATUS Performance


Unacceptable

Performance

Target not Im-

plemented

IDP Objec-

tive


ments

Past Year Per-

formance

(2013/14)

Annual Tar-

get

2014/15

Target Q3

31 Mar 15

Actual per-

formance

Q3


Action

Accelerate

waste removal

Provide

households

with weekly

kerb-side

waste re-

moval ser-

vices in for-

mal areas

No. of house-

holds with

weekly kerb-side

waste removal

services in for-

mal areas

Number of house-

holds with weekly

kerbside waste re-

moval service

165 464 house-

holds with weekly

kerb-side waste

removal services

in formal areas

165 464

households

with weekly

kerb-side

waste removal

services in for-

mal areas

165 464

house-holds

with weekly

kerb-side

waste re-

moval ser-

vices in for-

mal areas

178 367

house-holds

with weekly

kerb-side

waste removal

services in for-

mal areas

positive

variance

N/A

Informal set-

tlement

dwellings

with access

Number of infor-

mal settlements

with access to

refuse removal

services

Number of informal

settlements with

access to refuse re-

moval

23 130 informal

settlement dwell-

ings with access

to refuse removal

36 000 of infor-

mal settle-

ments dwelling

have access to

refuse removal

36 000 of in-

formal settle-

ments dwell-

26 688 of infor-

mal settlement

dwellings have

access to re-

fuse removal

Negative

variance

Extend service

through lever-

aging addi-

tional re-

sources

48

ALIGNMENT AND LINK-

AGE






STATUS Performance


Unacceptable

Performance

Target not Im-

plemented

IDP Objec-

tive


ments

Past Year Per-

formance

(2013/14)

Annual Tar-

get

2014/15

Target Q3

31 Mar 15

Actual per-

formance

Q3


Action

to refuse re-

moval

ing have ac-

cess to refuse

removal

Reduction of

weekly kerb

side refuse

removal

backlog to

consumer

units within

14 days

Reduction of

weekly backlog

within 07 days

after scheduled

collection day

100% waste re-

moval backlog

eradicated in con-

sumer units

within 07 days after

scheduled collec-

tion day

100% waste re-

moval backlog

eradicated in con-

sumer units within

14 days

100% waste

removal back-

log eradicated

in consumer

units

within 07 days

after sched-

uled collection

day

100% waste

removal back-

log eradicated

in consumer

units

within 07 days

after sched-

uled collection

day

100% waste

removal back-

log eradicated

in consumer

units

positive

variance

N/A

49

ALIGNMENT AND LINK-

AGE






STATUS Performance


Unacceptable

Performance

Target not Im-

plemented

IDP Objec-

tive


ments

Past Year Per-

formance

(2013/14)

Annual Tar-

get

2014/15

Target Q3

31 Mar 15

Actual per-

formance

Q3


Action

Ensure a

waste man-

agement lit-

erate commu-

nity in Man-

gaung Metro

Municipality

Provide edu-

cation and

awareness

on waste

management

issues

Number of edu-

cation and

awareness ses-

sions under-

taken

Attendance regis-

ters

Awareness training

programmes devel-

oped

34 education and

awareness ses-

sions undertaken

10 education

and awareness

sessions un-

dertaken

3 education

and aware-

ness sessions

undertaken

6 Education

and aware-

ness sessions

undertaken

positive

variance

N/A

Organise

clean- up

campaigns

Number of

clean-up cam-

paigns con-

ducted

Number of clean up

campaigns

8 clean up cam-

paigns

4 clean up

campaigns

1 clean up

campaign

20 clean up

campaigns

positive

variance

N/A

50

ALIGNMENT AND LINK-

AGE






STATUS Performance


Unacceptable

Performance

Target not Im-

plemented

IDP Objec-

tive


ments

Past Year Per-

formance

(2013/14)

Annual Tar-

get

2014/15

Target Q3

31 Mar 15

Actual per-

formance

Q3


Action

Ensure waste

is managed in

an integrated

manner

Permitted

Landfill sites

comply with

legislation

Number of Au-

dits performed at

landfill sites(in-

ternal and exter-

nal)

Audit Reports

0 2 internal and

1 external au-

dit performed

1 internal au-

dit performed

1 internal audit

has been per-

formed

N/A

N/A

No of permitted

landfill sites

maintained and

upgraded

Completion certifi-

cates

3 permitted landfill

sites maintained

and upgraded

3 permitted

landfill sites

upgraded and

maintained

3 permitted

landfill sites

upgraded and

maintained

3 landfill sites

upgraded and

maintained

N/A

N/A

51

ALIGNMENT AND LINK-

AGE






STATUS Performance


Unacceptable

Performance

Target not Im-

plemented

IDP Objec-

tive


ments

Past Year Per-

formance

(2013/14)

Annual Tar-

get

2014/15

Target Q3

31 Mar 15

Actual per-

formance

Q3


Action

Promote re-

use, recy-

cling and re-

covery of

waste

% of waste di-

verted from the

landfill sites

Recyclable waste

diverted from the

landfill sites for re-

use, recycling or re-

covery

New KPI 10% of recy-

clable waste

diverted from

the landfill

sites for re-

use, recycling

or recovery at

the Buy-back

Centre at the

ThabaNchu

Transfer Sta-

tion

- N/A

- -

52

ALIGNMENT AND LINK-

AGE






STATUS Performance


Unacceptable

Performance

Target not Im-

plemented

IDP Objec-

tive


ments

Past Year Per-

formance

(2013/14)

Annual Tar-

get

2014/15

Target Q3

31 Mar 15

Actual per-

formance

Q3


Action

New landfill site

developed

Completion Certifi-

cates;

Licence permit

New KPI 2. Initiation of

the process for

the establish-

ment of a re-

gional landfill

site

Landfill classi-

fication report

available

acquisition of

land not yet fi-

nalised

consultant

not ap-

pointed

land acquisi-

tion to be final-

ised first

100% Transfer

station devel-

oped in Tha-

baNchu

Completion Certifi-

cates;

Licence permit

New KPI 1.Construction

of a transfer

station in

Thaba ‘Nchu

First phase of

the transfer

station with

complete con-

crete works

and steel

structure

there was very

slow progress

in the 3rd

quarter

concrete

works and

steel struc-

ture not

complete

yet

the contractor

has requested

for an exten-

sion of time

53

ALIGNMENT AND LINK-

AGE






STATUS Performance


Unacceptable

Performance

Target not Im-

plemented

IDP Objec-

tive


ments

Past Year Per-

formance

(2013/14)

Annual Tar-

get

2014/15

Target Q3

31 Mar 15

Actual per-

formance

Q3


Action

CENTLEC

ELECTRICITY

To ensure Op-

timal Service

Delivery

Provide

100% access

to electricity

Number of sites

accessing basic

electricity service

in Khayelisha

Completion certifi-

cates

N/A 500 sites have

access to

basic electricity

services

125 house-

hold connec-

tions

15

-110

A target of 500

households

has been

reached. Fif-

teen house-

holds deliv-

ered in this

quarter as-

sisted to

achieve the

yearly target of

500 sites.

54

ALIGNMENT AND LINK-

AGE






STATUS Performance


Unacceptable

Performance

Target not Im-

plemented

IDP Objec-

tive


ments

Past Year Per-

formance

(2013/14)

Annual Tar-

get

2014/15

Target Q3

31 Mar 15

Actual per-

formance

Q3


Action

Number of sites

accessing basic

electricity service

in Grassland

Completion certifi-

cates

N/A 347 sites have

access to

basic electricity

services

87 sites 0

-87 -

Number of sites

accessing basic

electricity service

in Caleb Mot-

shabi

Completion certifi-

cates

N/A 1880 sites

have access to

basic electricity

services

470 Sites 0

-470

Yearly target

of 1880 house-

holds has

been achieved

with access to

basic electric-

ity service

Number of Pub-

lic connections

Completion certifi-

cates

N/A Number of ap-

plications re-

ceived, paid

All applica-

tions re-

ceived, paid

-

All applica-

tions re-

ceived, paid

-

55

ALIGNMENT AND LINK-

AGE






STATUS Performance


Unacceptable

Performance

Target not Im-

plemented

IDP Objec-

tive


ments

Past Year Per-

formance

(2013/14)

Annual Tar-

get

2014/15

Target Q3

31 Mar 15

Actual per-

formance

Q3


Action

installed as and

when required

and installa-

tions com-

pleted.

and installa-

tions com-

pleted.

and instal-

lations

completed

Provide relia-

ble public

lighting in ar-

eas as re-

quired by

MMM

Number of high

mast lights in-

stalled with cer-

tificates of com-

pliance

Completion certifi-

cates

40 high mast

lights Mangaung

26 energized

high mast

lights with cer-

tificate of com-

pliance

7 energized

high mast

lights with

certificate of

compliance.

9

+3

Project is still

underway and

progress is

satisfactory

provide a reli-

able supply

of electricity

100% Com-

pleted 132/11kV

Fichardpark

Distribution Cen-

tre

Completion certifi-

cates

N/A 100% com-

pleted distribu-

tion Centre

commissioned.

70% of com-

pletion

10%

-60%

Designs has

been approved

and the con-

sultant has to

start with the

56

ALIGNMENT AND LINK-

AGE






STATUS Performance


Unacceptable

Performance

Target not Im-

plemented

IDP Objec-

tive


ments

Past Year Per-

formance

(2013/14)

Annual Tar-

get

2014/15

Target Q3

31 Mar 15

Actual per-

formance

Q3


Action

procurement

processes

100% Com-

pleted 132/11kV

Cecilia Distribu-

tion Centre

Completion Certifi-

cate

N/A 100% com-

pleted distribu-

tion Centre

commissioned.

70% of com-

pletion

10%

-60%

Designs has

been approved

and the con-

sultant has to

start with the

procurement

processes

57

ALIGNMENT AND LINK-

AGE






STATUS Performance


Unacceptable

Performance

Target not Im-

plemented

IDP Objec-

tive


ments

Past Year Per-

formance

(2013/14)

Annual Tar-

get

2014/15

Target Q3

31 Mar 15

Actual per-

formance

Q3


Action

100% Com-

pleted Bot-

shabelo: 132kv

Eskom connec-

tion &extensions

to substation

Completion Certifi-

cate

N/A 100% com-

pleted distribu-

tion Centre

commissioned.

70% of com-

pletion

0

-70%

Funds has

been reallo-

cated to other

projects during

mid-year re-

view

100% Com-

pleted BOT-

SHABELO:

132KV/33/11KV

DC SUB

Completion Certifi-

cate

N/A 100% com-

pleted distribu-

tion Centre

commissioned

70% of com-

pletion

0

-70%

Funds has

been reallo-

cated to other

projects during

mid-year re-

view

58

ALIGNMENT AND LINK-

AGE






STATUS Performance


Unacceptable

Performance

Target not Im-

plemented

IDP Objec-

tive


ments

Past Year Per-

formance

(2013/14)

Annual Tar-

get

2014/15

Target Q3

31 Mar 15

Actual per-

formance

Q3


Action

Number of distri-

bution Centres

visually in-

spected (l pro-

tection equip-

ment once every

6 months.

Inspection report N/A Protection of

39 Distribution

Centres fully

inspected

10 Distribu-

tion Centres

110 panels

were inspected

+100

258 panels

were targeted

but insufficient

Personnel and

other work

load not re-

flected in this

score card pri-

oritised. Ad-

justed plan-

ning will ena-

ble 258 panels

59

ALIGNMENT AND LINK-

AGE






STATUS Performance


Unacceptable

Performance

Target not Im-

plemented

IDP Objec-

tive


ments

Past Year Per-

formance

(2013/14)

Annual Tar-

get

2014/15

Target Q3

31 Mar 15

Actual per-

formance

Q3


Action

to be done in

Q4

Number of pri-

mary and sec-

ondary substa-

tions Visually in-

spected (all pro-

tection equip-

ment)

Inspection report N/A Inspect at least

once every

year 370 sub-

stations

substations

93 Substa-

tions

98 panels

were inspected

+5 281 panels

were targeted

but insufficient

Personnel and

other work

load not re-

flected in this

score card pri-

oritised. Ad-

justed plan-

60

ALIGNMENT AND LINK-

AGE






STATUS Performance


Unacceptable

Performance

Target not Im-

plemented

IDP Objec-

tive


ments

Past Year Per-

formance

(2013/14)

Annual Tar-

get

2014/15

Target Q3

31 Mar 15

Actual per-

formance

Q3


Action

ning will ena-

ble 281 panels

to be done in

Q4

Number of rou-

tine maintenance

and tests per-

formed on all

Distribution Cen-

tre protection

equipment

Maintenance re-

ports

N/A 39 Distribution

Centres - 39

Inspections per

year

10 DC’s 13 panels

were tested

+3

127 panels

were targeted

but insufficient

Personnel and

other work

load not re-

flected in this

score card pri-

oritised. Ad-

61

ALIGNMENT AND LINK-

AGE






STATUS Performance


Unacceptable

Performance

Target not Im-

plemented

IDP Objec-

tive


ments

Past Year Per-

formance

(2013/14)

Annual Tar-

get

2014/15

Target Q3

31 Mar 15

Actual per-

formance

Q3


Action

justed plan-

ning will ena-

ble 127 panels

to be done in

Q4. All of the

panels are in

good working

order to date.

Number of rou-

tine maintenance

and tests per-

formed on all

Maintenance re-

ports

N/A 39 Distribution

Centres - 39

Inspections per

year

10 DC’s 13 panels

tested

+3

62

ALIGNMENT AND LINK-

AGE






STATUS Performance


Unacceptable

Performance

Target not Im-

plemented

IDP Objec-

tive


ments

Past Year Per-

formance

(2013/14)

Annual Tar-

get

2014/15

Target Q3

31 Mar 15

Actual per-

formance

Q3


Action

Distribution Cen-

tre protection

equipment

Number of rou-

tine maintenance

and tests per-

formed on all

protection equip-

ment situated in

primary substa-

tions every two

years

Maintenance re-

ports

N/A 142 substa-

tions in total -

71 sub stations

per year

18 SS 27 panels

were tested

+9

82 panels

were targeted

but insufficient

Personnel and

other work

load not re-

flected in this

score card pri-

oritised. Ad-

justed plan-

63

ALIGNMENT AND LINK-

AGE






STATUS Performance


Unacceptable

Performance

Target not Im-

plemented

IDP Objec-

tive


ments

Past Year Per-

formance

(2013/14)

Annual Tar-

get

2014/15

Target Q3

31 Mar 15

Actual per-

formance

Q3


Action

ning will ena-

ble 82 panels

to be done in

Q4. All of the

panels are in

good working

order to date.

Number of rou-

tine maintenance

and tests per-

formed on all

protection equip-

ment situated in

Maintenance re-

ports

N/A 230 substa-

tions in total -

77 sub stations

per year

20 SS 31 +11 39 panels

were targeted

but insufficient

Personnel and

other work

load not re-

flected in this

64

ALIGNMENT AND LINK-

AGE






STATUS Performance


Unacceptable

Performance

Target not Im-

plemented

IDP Objec-

tive


ments

Past Year Per-

formance

(2013/14)

Annual Tar-

get

2014/15

Target Q3

31 Mar 15

Actual per-

formance

Q3


Action

secondary sub-

stations every

three years

(468 panels to

be tested in

substations)

score card pri-

oritised. Ad-

justed plan-

ning will ena-

ble 82 panels

to be done in

Q4. All of the

panels are in

good working

order to date.

Number of exist-

ing Protection

panels and

Completion certifi-

cates

N/A Distribution

Centre protec-

tion panels: 12

per year.

3 0

-3 -

65

ALIGNMENT AND LINK-

AGE






STATUS Performance


Unacceptable

Performance

Target not Im-

plemented

IDP Objec-

tive


ments

Past Year Per-

formance

(2013/14)

Annual Tar-

get

2014/15

Target Q3

31 Mar 15

Actual per-

formance

Q3


Action

schemes up-

graded

Percentage eval-

uation of all ex-

isting protection

schemes once

every 3 years in

order to deter-

mine if the

schemes used

are effective and

efficient.

Evaluation report This will be

performed on a

percentage ba-

sis. 100% of

network to be

completed in a

three years cy-

cle

20% -

-20% -

66

ALIGNMENT AND LINK-

AGE






STATUS Performance


Unacceptable

Performance

Target not Im-

plemented

IDP Objec-

tive


ments

Past Year Per-

formance

(2013/14)

Annual Tar-

get

2014/15

Target Q3

31 Mar 15

Actual per-

formance

Q3


Action

Number of l the

Rotating Disc

kWh meter(s) re-

placed at least

once every 20

years with a cali-

brated meter(s)

Completion certifi-

cates

N/A 2 420 Rotating

Disc Meters -

replaced

610 0

-610 -

Number of l the

Electronic kWh

meter(s) (pre-

paid and other)

replaced at least

once every 10

Completion certifi-

cates

N/A 30 000 Prepaid

Electronic Me-

ters -

7500 0

-7500 -

67

ALIGNMENT AND LINK-

AGE






STATUS Performance


Unacceptable

Performance

Target not Im-

plemented

IDP Objec-

tive


ments

Past Year Per-

formance

(2013/14)

Annual Tar-

get

2014/15

Target Q3

31 Mar 15

Actual per-

formance

Q3


Action

years with a cali-

brated meter(s)

Number of rou-

tine maintenance

performed on all

the meter boxes

Maintenance report N/A Maintenance

performed on 1

800 Meters

Boxes - ±

450 0

-450 -

Number of rou-

tine maintenance

on all the meter

boards in the

meter rooms

(blocks of

Maintenance report N/A Maintenance

performed on

80 Meters

20 0

-20 -

68

ALIGNMENT AND LINK-

AGE






STATUS Performance


Unacceptable

Performance

Target not Im-

plemented

IDP Objec-

tive


ments

Past Year Per-

formance

(2013/14)

Annual Tar-

get

2014/15

Target Q3

31 Mar 15

Actual per-

formance

Q3


Action

flats/large build-

ings)performed

Percentage of

Restoration of

supply after un-

planned interrup-

tions

Restoration reports N/A Restoration:

a 100% within

a week

100% within a

week

0

-100%

To ensure Op-

timal Service

Delivery

To provide a

reliable sup-

ply of elec-

tricity

All registered in-

digents receive

Free Basic Elec-

tricity

Indigent register 100% of the regis-

tered indigent re-

ceive Free basic

electricity as per

MMM approved

list

100% of the

registered indi-

gent receive

Free basic

electricity as

100% of the

registered in-

digent receive

Free basic

electricity

90%

-10%

69

ALIGNMENT AND LINK-

AGE






STATUS Performance


Unacceptable

Performance

Target not Im-

plemented

IDP Objec-

tive


ments

Past Year Per-

formance

(2013/14)

Annual Tar-

get

2014/15

Target Q3

31 Mar 15

Actual per-

formance

Q3


Action

per MMM ap-

proved list

Number of Me-

dium Voltage

Bulk kWh/kVA

Meter Installa-

tions inspected

Inspection report N/A 120 Medium

Voltage Bulk

kWh/kVA Me-

ter Installations

inspected

30 0

-30

Number of Low

Voltage Bulk

kWh/kVA Meter

Installations in-

spected

Inspection report N/A 440 Low Volt-

age Bulk

kWh/kVA Me-

ter Installations

inspected

110 0

-110

70

ALIGNMENT AND LINK-

AGE






STATUS Performance


Unacceptable

Performance

Target not Im-

plemented

IDP Objec-

tive


ments

Past Year Per-

formance

(2013/14)

Annual Tar-

get

2014/15

Target Q3

31 Mar 15

Actual per-

formance

Q3


Action

Number of rou-

tine checks at

least once every

5 years to verify

the total integrity

of all the plati-

num bulk meter-

ing installations

(key customers)

performed

Inspection report N/A 20 Platinum

Bulk Metering

Installations -

inspected

5 0

-5

Number of rou-

tine checks at

least once every

10 years to verify

Inspection report N/A 40 routine

maintenance

completed on

10 0

-10

71

ALIGNMENT AND LINK-

AGE






STATUS Performance


Unacceptable

Performance

Target not Im-

plemented

IDP Objec-

tive


ments

Past Year Per-

formance

(2013/14)

Annual Tar-

get

2014/15

Target Q3

31 Mar 15

Actual per-

formance

Q3


Action

the total integrity

of all the other

bulk kWh/kVA

metering installa-

tions performed

Bulk Metering

Installations

Number of rou-

tine earth loop

tests performed

at least once

every 20 years

to verify the

earth impedance

to the source of

the power supply

Maintenance report N/A 6800 loop

tests on Indi-

vidual Metering

Installations

completed

1700 0

-1700

72

ALIGNMENT AND LINK-

AGE






STATUS Performance


Unacceptable

Performance

Target not Im-

plemented

IDP Objec-

tive


ments

Past Year Per-

formance

(2013/14)

Annual Tar-

get

2014/15

Target Q3

31 Mar 15

Actual per-

formance

Q3


Action

at each individ-

ual metering in-

stallation

Replace the bulk

kWh/kVA me-

ter(s) at all the

10 MVA _ Me-

dium Voltage In-

stallations at

least once every

5 years with a

calibrated meter

Completion certifi-

cates

N/A 5 Medium Volt-

age Bulk In-

stallations 10

MVA -

1 0

-1

73

ALIGNMENT AND LINK-

AGE






STATUS Performance


Unacceptable

Performance

Target not Im-

plemented

IDP Objec-

tive


ments

Past Year Per-

formance

(2013/14)

Annual Tar-

get

2014/15

Target Q3

31 Mar 15

Actual per-

formance

Q3


Action

Number of

Quality of Supply

instruments re-

placed

Completion certifi-

cates

N/A 20 Instruments

per year

5 0

-5

Number of fully

functional cus-

tomer contact

centres estab-

lished in the ge-

ographical ser-

vice areas

Customer contract

centres established

Establish four (4)

new customer

contact centres

Four contract

centres estab-

lished and

monitored

Assess per-

formance

Plan for more

centres in-

cluding in

SFS

0

Assess per-

formance

Plan for

more cen-

tres includ-

ing in SFS

Number of me-

ter reading con-

ducted with a

Meter reading re-

ports

N/A Customer with

a supply size

of less than 50

29,000 0

-29,000

74

ALIGNMENT AND LINK-

AGE






STATUS Performance


Unacceptable

Performance

Target not Im-

plemented

IDP Objec-

tive


ments

Past Year Per-

formance

(2013/14)

Annual Tar-

get

2014/15

Target Q3

31 Mar 15

Actual per-

formance

Q3


Action

customer with a

supply size of

less than 50 kVA

kVA should be

read at least

once in every

three months.

Number of ac-

count queries

and disputes re-

sponded to

within five work-

ing days

Account query re-

ports

N/A account que-

ries that can-

not be re-

solved on first

contact, at

least 95% of

these account

queries should

be responded

As received 0

As received

75

ALIGNMENT AND LINK-

AGE






STATUS Performance


Unacceptable

Performance

Target not Im-

plemented

IDP Objec-

tive


ments

Past Year Per-

formance

(2013/14)

Annual Tar-

get

2014/15

Target Q3

31 Mar 15

Actual per-

formance

Q3


Action

to within five

working days

Number of credit

meter accuracy

queries man-

aged

N/A All Meter accu-

racy checks

shall be per-

formed within

15 working

days of the re-

ceipt of the

prescribed fee.

All Meter ac-

curacy checks

shall be per-

formed within

15 working

days of the

receipt of the

prescribed

fee.

0

All Meter

accuracy

checks

shall be

performed

within 15

working

days of the

receipt of

the pre-

scribed fee.

76

ALIGNMENT AND LINK-

AGE






STATUS Performance


Unacceptable

Performance

Target not Im-

plemented

IDP Objec-

tive


ments

Past Year Per-

formance

(2013/14)

Annual Tar-

get

2014/15

Target Q3

31 Mar 15

Actual per-

formance

Q3


Action

Access to vend-

ing stations for

selling of elec-

tricity tokens

N/A Vending sta-

tions should

sell tokens dur-

ing normal

shopping

hours on

weekdays, and

from 08:00 to

12:00 on

weekends and

public holi-

days.

100% 0

-100%

77

ALIGNMENT AND LINK-

AGE






STATUS Performance


Unacceptable

Performance

Target not Im-

plemented

IDP Objec-

tive


ments

Past Year Per-

formance

(2013/14)

Annual Tar-

get

2014/15

Target Q3

31 Mar 15

Actual per-

formance

Q3


Action

Time take to re-

connect faulty

Prepayment me-

ters

Job card N/A Faulty Prepay-

ment meters

should be re-

connected

within 48 work-

ing hours of re-

ceiving a re-

quest and the

payment of the

reconnection

fee

48 working

hours

0

48 working

hours

Time taken to is-

sue a notice of

Notices issues N/A , At least 48

hours advance

notification

48 hours ad-

vance notifi-

cation

0

48 hours

advanced

notification

78

ALIGNMENT AND LINK-

AGE






STATUS Performance


Unacceptable

Performance

Target not Im-

plemented

IDP Objec-

tive


ments

Past Year Per-

formance

(2013/14)

Annual Tar-

get

2014/15

Target Q3

31 Mar 15

Actual per-

formance

Q3


Action

planned interrup-

tions

should be

given of any

planned inter-

ruption.

Time taken to re-

spond to incom-

ing calls

Call logs N/A 80% of incom-

ing calls

should be re-

sponded to

within 30 sec-

onds

100% of calls

responded

within 30 sec-

onds v

0

100% of

calls re-

sponded

within 30

seconds v

Call logs N/A 90% of all in-

coming calls

should be dealt

90% of all in-

coming calls

should be

0

90% of all

incoming

calls should

be dealt

79

ALIGNMENT AND LINK-

AGE






STATUS Performance


Unacceptable

Performance

Target not Im-

plemented

IDP Objec-

tive


ments

Past Year Per-

formance

(2013/14)

Annual Tar-

get

2014/15

Target Q3

31 Mar 15

Actual per-

formance

Q3


Action

with within 5

min

dealt with

within 5 min

with within

5 min

Percentage of

key customers

required to fill in

customer satis-

faction question-

naire

Customer satisfac-

tion questionnaire

Customer Satisfac-

tion Report

N/A At least 10 %

of key custom-

ers are re-

quired to fill in

the customer

satisfaction

questionnaire

15% 0

-15%

100% availability

of electricity sup-

ply to customers

essential loads

N/A 100% availabil-

ity of electricity

100% availa-

bility of elec-

tricity supply

to customers

0

-100%

80

ALIGNMENT AND LINK-

AGE






STATUS Performance


Unacceptable

Performance

Target not Im-

plemented

IDP Objec-

tive


ments

Past Year Per-

formance

(2013/14)

Annual Tar-

get

2014/15

Target Q3

31 Mar 15

Actual per-

formance

Q3


Action

supply to cus-

tomers essen-

tial loads

essential

loads

100% installation

of Automated

Meter Reading

(AMR) System

Completion Certifi-

cate

System migrated

to Centlec net-

work

Assess

Centlec LAN

capacity and

upgrade ac-

cordingly

Start the mi-

gration

ICT Panels ap-

pointed

Panel sub-

missions

being as-

sessed

Spec given to

the panel for

request of pro-

posals

Roll-out and

managing Smart

Meters System

Completion certifi-

cate

Fully operational

control room

All installed

meters are vis-

ible at the Sys-

tem Master

Station

Expand the

system

Activate other

value add ser-

vices of the

system and

Additional

functions

added to

the system.

Additional

functions

added to the

system

81

ALIGNMENT AND LINK-

AGE






STATUS Performance


Unacceptable

Performance

Target not Im-

plemented

IDP Objec-

tive


ments

Past Year Per-

formance

(2013/14)

Annual Tar-

get

2014/15

Target Q3

31 Mar 15

Actual per-

formance

Q3


Action

add more con-

centrators to

the system

More con-

centrators

added

100% GMM sys-

tem imple-

mented and

managed

Completion certifi-

cate

System migrated

to Centlec net-

work

Ensure that the

system is inte-

grated into all

affected func-

tions

Determine if

the system

needs to be

migrated to

Centlec net-

work

system being

used

system be-

ing used

Determine if

the system

needs to be mi-

grated to

Centlec net-

work

Development

and implementa-

Completion certifi-

cate

Develop the sys-

tem

Develop the

functional

specifications

Continue sys-

tem develop-

ment

Not started

Not started Tenders re-

ceived and are

in SC process

82

ALIGNMENT AND LINK-

AGE






STATUS Performance


Unacceptable

Performance

Target not Im-

plemented

IDP Objec-

tive


ments

Past Year Per-

formance

(2013/14)

Annual Tar-

get

2014/15

Target Q3

31 Mar 15

Actual per-

formance

Q3


Action

tion of Consoli-

dated customer

queries system

System test-

ing

To ensure Op-

timal Service

Delivery

.

To provide a

reliable sup-

ply of elec-

tricity

Percentage of

new fleet pro-

cured as per re-

quest from the

various depart-

ments

Additions to the as-

set register

100% Completed

Procure new

fleet as per re-

quest from the

various depart-

ments

75% of re-

quired fleet

procured

Two (2) Trucks

were acquired.

N/A N/A

83

6.5.3 STRATEGIC PROJECTS AND SERVICE DELIVERY REGULATIONS

ALIGNMENT AND LINK-

AGE



National KPA Municipal Institutional Development and Transformation

Municipal KPA Municipal Transformation and Good Governance

STATUS Performance


Unacceptable Per-

formance

Target not im-

plemented

IDP Objec-

tive

Strategy KPI Unit of meas-

urements

Past Year

Perfor-

mance

(2013/14)

Annual Tar-

get

2014/15

Target Q3

31 Mar 15

Actual perfor-

mance Q3

Status Variance

Corrective Ac-

tion

Filling of

budgeted

positions

through

placement

and recruit-

ment

Number of

post filled as

per approved

and funded

staff estab-

lishment

Approved staff es-

tablishment

20%

Filling of va-

cant funded

and approved

positions

100%

Fill budgeted po-

sitions

90%

3 Data Analyst, 3

SD Monitors and

3 SD Managers

positions adver-

tised and inter-

views held for the

3 Data Analyst

10%

Conclude ap-

pointments of

advertised posi-

tions

84

ALIGNMENT AND LINK-

AGE





STATUS Performance


Unacceptable Per-

formance

Target not im-

plemented

IDP Objec-

tive


urements

Past Year

Perfor-

mance

(2013/14)

Annual Tar-

get

2014/15

Target Q3

31 Mar 15

Actual perfor-

mance Q3

Status Variance

Corrective Ac-

tion

and 3 SD Moni-

tors with the SD

Managers sched-

uled for April

Service deliv-

ery regula-

tory, monitor-

ing and eval-

uation

Developed

Monitoring

and evalua-

tion toolkit on

service deliv-

ery

Approved Moni-

toring and evalua-

tion toolkit on ser-

vice delivery

0

Monitoring

System imple-

mented at all

regions

Service delivery

Toolkit complete

and imple-

mented in Re-

gion 1 (Tha-

baNchu)

0% design has

not commenced

100%

Corporate GIS

consultants ap-

pointment and

meeting by

Planning divi-

sion and meet-

ing scheduled to

fast track imple-

mentation

85

ALIGNMENT AND LINK-

AGE





STATUS Performance


Unacceptable Per-

formance

Target not im-

plemented

IDP Objec-

tive


urements

Past Year

Perfor-

mance

(2013/14)

Annual Tar-

get

2014/15

Target Q3

31 Mar 15

Actual perfor-

mance Q3

Status Variance

Corrective Ac-

tion

Develop-

ment, man-

agement and

custodian of

all grant

funding

Compiled

Built Environ-

ment Perfor-

mance

Plan(BEPP

2015/16)

BEPP 2015/16

approved by

Council

Approved

BEPP 2014/15

Final

BEPP2015/16

Draft BEPP

2015/16

N/A

N/A N/A

100%Compli-

ance to grant

conditions

(USDG &

NDG)

Compliance report

developed and

transmitted to

transferring de-

partments

100% 100%

100% 100%

N/A N/A

Percentage

spending of

Close out reports

and developed

70%

95.0% 70% 47.24%

22.76%

Implement the

USDG recovery

86

ALIGNMENT AND LINK-

AGE





STATUS Performance


Unacceptable Per-

formance

Target not im-

plemented

IDP Objec-

tive


urements

Past Year

Perfor-

mance

(2013/14)

Annual Tar-

get

2014/15

Target Q3

31 Mar 15

Actual perfor-

mance Q3

Status Variance

Corrective Ac-

tion

Grant ex-

penditure on

the approved

projects

compliance re-

ports

plan and accel-

erate progress

on projects un-

der construction

Implementa-

tion of key

strategic pro-

jects

100% Imple-

mentation of

NDPG

funded pro-

ject

Report approved

by Council

Compliance re-

ports

0 Completed de-

sign plan as

per NDPG

framework

70%

Completed con-

ceptual plan for

Waaihoek pre-

cinct

70%

Conceptual plan

for Waaihoek

precinct devel-

oped and pre-

sented to National

Treasury (NDPG

Unit)

N/A N/A

87

ALIGNMENT AND LINK-

AGE





STATUS Performance


Unacceptable Per-

formance

Target not im-

plemented

IDP Objec-

tive


urements

Past Year

Perfor-

mance

(2013/14)

Annual Tar-

get

2014/15

Target Q3

31 Mar 15

Actual perfor-

mance Q3

Status Variance

Corrective Ac-

tion

100% estab-

lishment of

National

Training Cen-

tre pro-

gramme

Completion Certif-

icates

0 Detailed for the

National Train-

ing Centre

75%

Detailed design

planning

40%

Budget for design

approved through

adjustment

budget, currently

in the process to

appoint the Con-

sultant for detailed

design

35%

Conclude the

design and ad-

vertise tender

for the appoint-

ment of the con-

tractor

100% admin-

istrative over-

sight of Mu-

nicipal Entity

Compliance re-

ports

Draft Service

Delivery

Agreement

with Centlec

Approved 5

year business

plan

Draft Business

plan compiled

Draft Business

plan compiled

N/A N/A

88

ALIGNMENT AND LINK-

AGE





STATUS Performance


Unacceptable Per-

formance

Target not im-

plemented

IDP Objec-

tive


urements

Past Year

Perfor-

mance

(2013/14)

Annual Tar-

get

2014/15

Target Q3

31 Mar 15

Actual perfor-

mance Q3

Status Variance

Corrective Ac-

tion

Monitoring of

SDA

Execute

and/or man-

age strategic

events of

Council

Number of

key Strategic

Events as al-

located, on

need basis,

by the Exec-

utive Mayor

and City

manager

managed

and executed

successfully

Reports Hosting of

2014 CHAN

100% imple-

mentation of

key Strategic

Events

100% implemen-

tation of key

Strategic Events

No events held

during the 3rd

Quarter

N/A N/A

89

ALIGNMENT AND LINK-

AGE





STATUS Performance


Unacceptable Per-

formance

Target not im-

plemented

IDP Objec-

tive


urements

Past Year

Perfor-

mance

(2013/14)

Annual Tar-

get

2014/15

Target Q3

31 Mar 15

Actual perfor-

mance Q3

Status Variance

Corrective Ac-

tion

Number of

projects done

in partnership

with provin-

cial SACR

100% compliance

to agreed pro-

gramme of action

Revival of the

Civic Theatre

Delivery as per

signed pro-

gramme of ac-

tion

60% progress as

per checklist

60%

N/A N/A

90

6.5.4 SOCIAL SERVICES

ALIGNMENT AND LINK-

AGE




MTAS Indicator Promote awareness and education on environmental issues

Municipal KPA Social and community services

STATUS Performance

Exceeds Expecta-

tion

Target Met In Progress

Unacceptable

Performance

Target not Im-

plemented

IDP Objec-

tive

Strategy KPI Unit of

measure-

ments

Past Year

Performance

(2013/14)

Annual Target

2014/15

Target Q3

31 Mar 15

Actual perfor-

mance Q3

Status Variance

Corrective Ac-

tion

Promoting a

comprehensive

Library service

Promote lit-

eracy in

communities

Number of new

library books

acquired

new books

acquired

2110 New

Books

1 000 new chil-

dren`s books ac-

quired

250 new chil-

dren`s books ac-

quired

433 Positive +183 None Required

91

ALIGNMENT AND LINK-

AGE






STATUS Performance

Exceeds Expecta-

tion


Unacceptable

Performance

Target not Im-

plemented

IDP Objec-

tive


measure-

ments

Past Year

Performance

(2013/14)

Annual Target

2014/15

Target Q3

31 Mar 15

Actual perfor-

mance Q3

Status Variance

Corrective Ac-

tion

new non-fic-

tion books

acquired

3289 New Fic-

tion books

2 000 new non-

fiction books ac-

quired

500 new non-

fiction books ac-

quired


new adult fic-

tion books

acquired

4050 Adult

Books

1 000 new adult

books acquired

.250 new adult

books acquired


Number of Li-

brary cam-

paigns con-

ducted

Attendance

registers

65 Library cam-

paigns

50 library cam-

paigns conducted

per annum

15 library cam-

paigns con-

ducted per an-

num


92

ALIGNMENT AND LINK-

AGE






STATUS Performance

Exceeds Expecta-

tion


Unacceptable

Performance

Target not Im-

plemented

IDP Objec-

tive


measure-

ments

Past Year

Performance

(2013/14)

Annual Target

2014/15

Target Q3

31 Mar 15

Actual perfor-

mance Q3

Status Variance

Corrective Ac-

tion

Number of Li-

brary outreach

programmes

conducted to

communities

outreach pro-

grammes

conducted

814 Outreach

programmes

400 outreach pro-

grammes con-

ducted

150 outreach

programmes

conducted

170

Positive +20 None Required

Promote arts

and cultural

programmes

Promote cul-

tural pro-

grammes

Number of

arts and cul-

tural pro-

grammes sup-

ported and im-

plemented

programmes 5 Supported, 1

Implemented

Implement or sup-

port 8 cultural

programmes

Implement or

support 2 pro-

grammes

3


Researched

heritage sites

and record

Number of

Heritage sites,

monuments,

and public art

Develop and

update City`s

database

None Inspection of 20

existing heritage

sites

5 heritage sites

inspected

1

None Target already

met for year

93

ALIGNMENT AND LINK-

AGE






STATUS Performance

Exceeds Expecta-

tion


Unacceptable

Performance

Target not Im-

plemented

IDP Objec-

tive


measure-

ments

Past Year

Performance

(2013/14)

Annual Target

2014/15

Target Q3

31 Mar 15

Actual perfor-

mance Q3

Status Variance

Corrective Ac-

tion

on SAHIS

data base

researched

and recorded

on the SAHIS

data base

Ensure com-

pliance with

Initiation

Schools pol-

icy

Number of all

known Initia-

tion Schools

inspected, to

ensure compli-

ance with the

Initiation

Schools Public

Policy

Initiation

schools to be

inspected

109 Schools All known initia-

tion schools in-

spected

0 "off season"

for initiation

schools

Inspections will

resume during

winter months:

June & July

2015

94

ALIGNMENT AND LINK-

AGE






STATUS Performance

Exceeds Expecta-

tion


Unacceptable

Performance

Target not Im-

plemented

IDP Objec-

tive


measure-

ments

Past Year

Performance

(2013/14)

Annual Target

2014/15

Target Q3

31 Mar 15

Actual perfor-

mance Q3

Status Variance

Corrective Ac-

tion

Promote HIV

/AIDS

prevention

measures

Prevent new

HIV/ AIDS in-

fections

Number of

training

courses on

HIV/AIDS

Training

courses to be

conducted

23 Courses 12 courses to be

conducted

3 courses to be

conducted

4


Number of

seminars

hosted to in-

tensify educa-

tion and

awareness on

HIV/AIDS

seminars

hosted

8 Seminars 4 Seminars 1 seminar to

conducted

2


Number of

condoms dis-

tributed

Units of con-

doms distrib-

uted

1850 000 Con-

doms

1 600 000 Con-

doms distributed

400 000 con-

doms distributed

796 956 Positive +396

956

None Required

95

ALIGNMENT AND LINK-

AGE






STATUS Performance

Exceeds Expecta-

tion


Unacceptable

Performance

Target not Im-

plemented

IDP Objec-

tive


measure-

ments

Past Year

Performance

(2013/14)

Annual Target

2014/15

Target Q3

31 Mar 15

Actual perfor-

mance Q3

Status Variance

Corrective Ac-

tion

Number of

community

members en-

couraged to

test and know

their status

members of

the commu-

nity tested

1065 Persons

tested

300 persons

tested

80 persons

tested


Number of

HIV/Aids

Counselling

and outreach

programmes

conducted

HIV/AIDS

sessions held

46 Sessions

held

25 sessions held 6 sessions held 11 Postive +5 None Required

Number of t

Home Based

HBC assisted 45 HBC assisted 45 HBC assisted 10 HBC assisted 26 Positive +16 None Required

96

ALIGNMENT AND LINK-

AGE






STATUS Performance

Exceeds Expecta-

tion


Unacceptable

Performance

Target not Im-

plemented

IDP Objec-

tive


measure-

ments

Past Year

Performance

(2013/14)

Annual Target

2014/15

Target Q3

31 Mar 15

Actual perfor-

mance Q3

Status Variance

Corrective Ac-

tion

Care Organi-

zations and

OVC (orphan

and vulnerable

children) as-

sisted, trained,

referred to

other Govern-

ment Depart-

ments and in-

formation dis-

semination

97

ALIGNMENT AND LINK-

AGE






STATUS Performance

Exceeds Expecta-

tion


Unacceptable

Performance

Target not Im-

plemented

IDP Objec-

tive


measure-

ments

Past Year

Performance

(2013/14)

Annual Target

2014/15

Target Q3

31 Mar 15

Actual perfor-

mance Q3

Status Variance

Corrective Ac-

tion

Promote Early

Childhood de-

velopment

(ECD)

Update ECD

database

ECD Database

updated

All ECDs

captured in

database

737 ECD’s on

updated data-

base

On-going updat-

ing of database

and ensuring that

unregistered

ECDs are mini-

mised

On-going updat-

ing of database

and ensuring

that unregistered

ECDs are mini-

mised

Database is up-

dated although no

additions were

made

None None Required

Conduct in-

spections on

ECD prem-

ises

Number of in-

spections con-

ducted on

ECDs.

All inspec-

tions con-

ducted

228 Inspections

conducted

150 inspections

conducted

40 inspections

conducted


Promote Envi-

ronmental

Health

Inspect food

premises

Number of t

food premise

inspections

conducted as

per provisions

All food

premise in-

spected

16063 Inspec-

tions

16 000 food prem-

ise inspections

4000 food prem-

ise inspections

3414

Negative -

586

None Required

98

ALIGNMENT AND LINK-

AGE






STATUS Performance

Exceeds Expecta-

tion


Unacceptable

Performance

Target not Im-

plemented

IDP Objec-

tive


measure-

ments

Past Year

Performance

(2013/14)

Annual Target

2014/15

Target Q3

31 Mar 15

Actual perfor-

mance Q3

Status Variance

Corrective Ac-

tion

of the Food-

stuffs, Cos-

metics and

Disinfectants

Act 54 1972

Inspect dairy

farms

Number of

food premise

inspections

conducted as

per provisions

of the Food-

stuffs, Cosmet-

ics and Disin-

fectants Act 54

1972

All dairy

farms in-

spected

54 Inspections 80 dairy farms in-

spected

20 dairy farms

inspected

3

Negative -

17

Shortfall will be

address in 4th

quarter due to

renewal of reg-

istrations.

99

ALIGNMENT AND LINK-

AGE






STATUS Performance

Exceeds Expecta-

tion


Unacceptable

Performance

Target not Im-

plemented

IDP Objec-

tive


measure-

ments

Past Year

Performance

(2013/14)

Annual Target

2014/15

Target Q3

31 Mar 15

Actual perfor-

mance Q3

Status Variance

Corrective Ac-

tion

Inspect mor-

tuaries

Number of in-

spections con-

ducted on all

mortuaries as

per the provi-

sions of the

Public Health

act

All mortuar-

ies inspected

33 Inspected 40 mortuaries in-

spected

10 mortuaries in-

spected

11


Inspect med-

ical waste

generators

Number of in-

spection on

medical waste

generators’

premises con-

ducted as per

All medical

generator

premises in-

spected

325 Inspections 110 medical

waste generator

premises in-

spected

25 medical

waste generator

premises in-

spected


100

ALIGNMENT AND LINK-

AGE






STATUS Performance

Exceeds Expecta-

tion


Unacceptable

Performance

Target not Im-

plemented

IDP Objec-

tive


measure-

ments

Past Year

Performance

(2013/14)

Annual Target

2014/15

Target Q3

31 Mar 15

Actual perfor-

mance Q3

Status Variance

Corrective Ac-

tion

the provisions

of the NEMA

Ensuring

health re-

lated compli-

ance of

buildings

Number of

building plans

inspected for

health related

compliance

All Building

plans re-

ceived to be

scrutinized

2113 Received

and scrutinised

All Building plans

received to be

scrutinized

All Building

plans received

to be scruti-

nized for health

compliance

574

None None Required

Conduct

drinking and

recreational

water sam-

pling accord-

ing SANS to

241

Number of

drinking water

samples con-

ducted and

monitored r ac-

cording SANS

to 241

drinking wa-

ter samples

conducted

and moni-

tored

1033 Drinking

water samples

1 300 drinking wa-

ter samples

350 drinking wa-

ter samples


101

ALIGNMENT AND LINK-

AGE






STATUS Performance

Exceeds Expecta-

tion


Unacceptable

Performance

Target not Im-

plemented

IDP Objec-

tive


measure-

ments

Past Year

Performance

(2013/14)

Annual Target

2014/15

Target Q3

31 Mar 15

Actual perfor-

mance Q3

Status Variance

Corrective Ac-

tion

Number of

samples f rec-

reational water

monitored ac-

cording SANS

to 241

recreational

water sam-

ples

70 Recreational

samples

60 recreational

water samples

20 recreational

water samples

8

Negative -

12

Drinnking water

samples were

prioritized.

Shortfall will be

addressed in

4th quarter.

Surveillance

of diseases

Number of re-

ported com-

municable dis-

eases at-

tended to

All communi-

cable dis-

eases re-

ported and

attended to

8 Cases re-

ported and at-

tended to

All communicable

diseases reported

attended to

All communica-

ble diseases re-

ported attended

to

None reported for

January - March

2015

None None Required

Conduct food

sampling

Number of

food samples

taken annually

in accordance

food samples

taken

706 Food sam-

ples

850 food samples

taken

200 food sam-

ples taken

140

Negative -60 New sampling

schedule has

been imple-

mented and the

102

ALIGNMENT AND LINK-

AGE






STATUS Performance

Exceeds Expecta-

tion


Unacceptable

Performance

Target not Im-

plemented

IDP Objec-

tive


measure-

ments

Past Year

Performance

(2013/14)

Annual Target

2014/15

Target Q3

31 Mar 15

Actual perfor-

mance Q3

Status Variance

Corrective Ac-

tion

with the Food-

stuffs, Cosmet-

ics and Disin-

fectants Act

54 1972

target will be

reached in the

4th quarter

Number of

samples taken

at all Major

Functions as

per the re-

ceived applica-

tions in accord-

ance with the

Foodstuffs,

Cosmetics and

Samples

taken at all

major func-

tions where

applications

have been

received

107 samples All Samples taken

at all major func-

tions where appli-

cations have been

received

All Samples

taken at all ma-

jor functions

where applica-

tions have been

received

13

None None Required

103

ALIGNMENT AND LINK-

AGE






STATUS Performance

Exceeds Expecta-

tion


Unacceptable

Performance

Target not Im-

plemented

IDP Objec-

tive


measure-

ments

Past Year

Performance

(2013/14)

Annual Target

2014/15

Target Q3

31 Mar 15

Actual perfor-

mance Q3

Status Variance

Corrective Ac-

tion

Disinfectants

Act 54 1972

Ensure dis-

posal of

dead (burials

of unidenti-

fied persons)

Number of

Burials done

within 2 weeks

after issuing of

the official or-

der

All Burials

done within 2

weeks after

issuing of the

official order

73 Burials All Burials done

within 2 weeks af-

ter issuing of the

official order

All 0 requests re-

ceived for months

January - March

2015

None None Required

Manage Air

Quality

Number of

non -compli-

ance of Sul-

phur Dioxide

All non- com-

pliance at-

tended too

within 2 days

No Non compli-

ances

All non -compli-

ance attended too

within 2 days

All non -compli-

ance attended

too within 2 days

No non-compli-

ance reported for

months January -

March 2015

None None Required

104

ALIGNMENT AND LINK-

AGE






STATUS Performance

Exceeds Expecta-

tion


Unacceptable

Performance

Target not Im-

plemented

IDP Objec-

tive


measure-

ments

Past Year

Performance

(2013/14)

Annual Target

2014/15

Target Q3

31 Mar 15

Actual perfor-

mance Q3

Status Variance

Corrective Ac-

tion

emissions re-

sponded to en-

sure Air Qual-

ity control

Number of l

Emission Li-

cence applica-

tions submitted

and processed

All AEL appli-

cations han-

dled

4 AEl Applica-

tions handled

All AEL applica-

tions handled

All AEL applica-

tions handled

2

None None Required

Developed Air

Quality Man-

agement Plan

(AQMP)

Adopt and

Implement

AQMP

New KPI Develop Air Qual-

ity By laws

Prepare draft Air

Quality Manage-

ment Plan

Received the

AQMP of the pre-

vious Motheo Dis-

trict thus prepara-

tion of such will

commence

None None Required

105

ALIGNMENT AND LINK-

AGE






STATUS Performance

Exceeds Expecta-

tion


Unacceptable

Performance

Target not Im-

plemented

IDP Objec-

tive


measure-

ments

Past Year

Performance

(2013/14)

Annual Target

2014/15

Target Q3

31 Mar 15

Actual perfor-

mance Q3

Status Variance

Corrective Ac-

tion

Handling En-

vironmental

pollution

complaints

Number of en-

vironmental

pollution re-

lated com-

plaints re-

sponded to

within 48hrs

Environmen-

tal pollution

related com-

plaints re-

sponded to

within 48hrs

133 Environ-

mental pollution

complaints

All Environmental

pollution related

complaints re-

sponded to within

48hrs

All Environmen-

tal pollution re-

lated complaints

responded to

within 48hrs

0 complaints per-

taining to air, sur-

face and water

polllutions re-

ported

None None Required

Provide

Health Edu-

cation

Number of

health and hy-

giene (H&H)

awareness

programmes

conducted

H&H pro-

grammes

conducted

6 H&H pro-

grammes

10 H&H pro-

grammes con-

ducted

3 H&H pro-

grammes con-

ducted


106

ALIGNMENT AND LINK-

AGE






STATUS Performance

Exceeds Expecta-

tion


Unacceptable

Performance

Target not Im-

plemented

IDP Objec-

tive


measure-

ments

Past Year

Performance

(2013/14)

Annual Target

2014/15

Target Q3

31 Mar 15

Actual perfor-

mance Q3

Status Variance

Corrective Ac-

tion

Improved lives

of the indigent

households

Provision of

social safety

net for the in-

digent

Approved and

updated indi-

gent register

Indigent reg-

ister updated

30 400 Entries

on Indigent Reg-

ister

Update indigent

register to comply

with provisions of

policy

Update indigent

register to com-

ply with provi-

sions of policy

No updates re-

ceived during the

3rd quarter

None A service pro-

vider should be

appointed by

SCM to update

the register.

Number of the

burials of the

indigent facili-

tated within 2

weeks

All indigent

burials suc-

cessfully fa-

cilitated

within 2

weeks

558 Indigent

Burials

All indigent burials

successfully facili-

tated within 2

weeks

All indigent buri-

als successfully

facilitated within

2 weeks

271

None None Required

Improve ser-

vices to ame-

liorate the

Wellness

programmes

for the aged

including bio

Number of

wellness pro-

grammes for

outreach Pro-

grammes tar-

geting the

aged

2 Outreach pro-

gramme

2 wellness h Pro-

grammes target-

ing the aged

0 0 None None Required

107

ALIGNMENT AND LINK-

AGE






STATUS Performance

Exceeds Expecta-

tion


Unacceptable

Performance

Target not Im-

plemented

IDP Objec-

tive


measure-

ments

Past Year

Performance

(2013/14)

Annual Target

2014/15

Target Q3

31 Mar 15

Actual perfor-

mance Q3

Status Variance

Corrective Ac-

tion

plight of vul-

nerable groups

such as street

children, peo-

ple with disa-

bility, the el-

derly

kinetics,

healthy life

style etc.

the elderly de-

veloped and

implemented

Ensure el-

derly shelters

are properly

regulated

and well gov-

erned

Number of el-

derly shelters

inspected

All elderly

shelters vis-

ited

13 Inspections 20 inspections on

elderly shelters

5 inspections on

elderly shelters

3

Negative -2 Shortfall to be

made up in re-

maining quar-

ter. Vacant po-

sitions and staff

constraints

caused vari-

ance.

108

ALIGNMENT AND LINK-

AGE






STATUS Performance

Exceeds Expecta-

tion


Unacceptable

Performance

Target not Im-

plemented

IDP Objec-

tive


measure-

ments

Past Year

Performance

(2013/14)

Annual Target

2014/15

Target Q3

31 Mar 15

Actual perfor-

mance Q3

Status Variance

Corrective Ac-

tion

Work with in-

dividual peo-

ple with disa-

bility to ad-

dress their

needs

Number of

supporting ac-

tivities imple-

mented for dis-

abled persons

All organiza-

tions/ centres

responsible

for people

with disabili-

ties reached

through vari-

ous organiza-

tions

Database com-

piled

5 Registered

Centres identi-

fied for support,

Hosted Disability

Sport Festival

Implement 3 sup-

porting activities

to address needs

of people with dis-

abilities

Implement 1

(one) supporting

activities

0

Negative -

1

Compilation of

activity pro-

gram for 4th

quarter in order

to reach target.

109

ALIGNMENT AND LINK-

AGE






STATUS Performance

Exceeds Expecta-

tion


Unacceptable

Performance

Target not Im-

plemented

IDP Objec-

tive


measure-

ments

Past Year

Performance

(2013/14)

Annual Target

2014/15

Target Q3

31 Mar 15

Actual perfor-

mance Q3

Status Variance

Corrective Ac-

tion

Assist Or-

phans, Child

headed

households

(CHH) and

street chil-

dren

Updated data-

base of child

headed house-

holds within

the municipal-

ity

Compilation

of database

20 New child

Headed House-

holds added and

48 CHHs sup-

ported

Update database

and ensure sus-

tainability

Database 100%

updated as per

new cases iden-

tified

4 new registrants

on the database.

Total Number of

entries: 596

None None Required

because it is

"demand

based"

Number of chil-

dren and desti-

tute families

supported

Support or-

phans, street

kids, CHHs

and destitute

families

Supported:

= 150 children

(- 109 Orphans,

- 1 Street child

admitted to

Eden Interna-

tional Place of

safety

200 children and

all destitute fami-

lies supported

50 children and

destitute families

supported


110

ALIGNMENT AND LINK-

AGE






STATUS Performance

Exceeds Expecta-

tion


Unacceptable

Performance

Target not Im-

plemented

IDP Objec-

tive


measure-

ments

Past Year

Performance

(2013/14)

Annual Target

2014/15

Target Q3

31 Mar 15

Actual perfor-

mance Q3

Status Variance

Corrective Ac-

tion

- 40 Street Kids

for a two weeks

Camp)

= 1 family in

ThabaNchu

(shack burnt

down),

= 12 blankets

distributed

Empowerment

of civic groups

to improve

good citizen-

ship

Facilitate and

support the

development

Number of

poverty allevia-

tion projects

facilitated and

supported

projects fa-

cilitated or

supported

Database for

community pro-

jects finalised for

all regions

2 Projects sup-

ported and ensure

sustainability

Monitor and

evaluate poverty

alleviation pro-

jects

3


111

ALIGNMENT AND LINK-

AGE






STATUS Performance

Exceeds Expecta-

tion


Unacceptable

Performance

Target not Im-

plemented

IDP Objec-

tive


measure-

ments

Past Year

Performance

(2013/14)

Annual Target

2014/15

Target Q3

31 Mar 15

Actual perfor-

mance Q3

Status Variance

Corrective Ac-

tion

of poverty al-

leviation pro-

jects

Promote and

support sports

and recreation

in the Metro

Promote and

support

sports and

recreation

Number of

sporting code

programmes

supported

programmes

of sporting

codes imple-

mented and

supported

Hosted 12 pro-

gramme,

6 supported and

6 implemented

Supporting 7

sports codes ac-

tivities.

2 activities im-

plemented or

supported

Sport pro-

grammes sup-

ported: 6 & Sport-

ing activities sup-

ported: 7

Positive +4

Sport pro-

grammes &

Positive +5

Sporting ac-

tivities sup-

ported

None Required

To provide pre-

hospital emer-

gency medical

services to

Rendering of

ambulance

service in ac-

cordance

Assigned am-

bulance ser-

vice to MMM

Fully opera-

tional ambu-

lance service

No response to

request submit-

ted to MEC for

Health received

Conclusion of

Service Level

agreement with

FSPG subject to

Negotiating /

Concluding of

Service Level

Assignment of

funciton to MMM

by MEC Health

still being awaited

Function not

yet assigned

Corrective ac-

tion not within

the power of

MMM

112

ALIGNMENT AND LINK-

AGE






STATUS Performance

Exceeds Expecta-

tion


Unacceptable

Performance

Target not Im-

plemented

IDP Objec-

tive


measure-

ments

Past Year

Performance

(2013/14)

Annual Target

2014/15

Target Q3

31 Mar 15

Actual perfor-

mance Q3

Status Variance

Corrective Ac-

tion

people in

MMM area of

jurisdiction

with national

norms

by the provin-

cial depart-

ment Health

rendered by

MMM

assigning of func-

tion to MMM

Agreement sub-

ject to assigning

of function to

MMM

To limit the

number of fire

deaths result-

ing from acci-

dental fires in

residential

buildings

Delivery of

Operational

Fire and

Rescue Ser-

vices in the

entire MMM

area comply-

ing to SANS

10090

Number of fire

and rescue

emergency re-

sponded to in

compliance

with SANS

10090 in re-

spect of:-

Weight of

response

Fire and Res-

cue calls at-

tended

benchmarked

against

SANS 10090

8.9 out of 10 7.5 out

of 10

7.5 out 8.5 out of 10


113

ALIGNMENT AND LINK-

AGE






STATUS Performance

Exceeds Expecta-

tion


Unacceptable

Performance

Target not Im-

plemented

IDP Objec-

tive


measure-

ments

Past Year

Performance

(2013/14)

Annual Target

2014/15

Target Q3

31 Mar 15

Actual perfor-

mance Q3

Status Variance

Corrective Ac-

tion

Turn out

time

114

ALIGNMENT AND LINK-

AGE






STATUS Performance

Exceeds Expecta-

tion


Unacceptable

Performance

Target not Im-

plemented

IDP Objec-

tive


measure-

ments

Past Year

Performance

(2013/14)

Annual Target

2014/15

Target Q3

31 Mar 15

Actual perfor-

mance Q3

Status Variance

Corrective Ac-

tion

Delivery of a

pro-active

Fire Safety

Service to

MMM

through reg-

ular inspec-

tions and

scrutiny of

building

plans

Number of fire

safety inspec-

tions at High

Risk Premises

to determine

level of compli-

ance with stat-

utory fire

safety

measures and

approved

building plans

Fire safety in-

spections at

high risk

premises

127 Inspections 90inspections 30 30

None None Required

115

ALIGNMENT AND LINK-

AGE






STATUS Performance

Exceeds Expecta-

tion


Unacceptable

Performance

Target not Im-

plemented

IDP Objec-

tive


measure-

ments

Past Year

Performance

(2013/14)

Annual Target

2014/15

Target Q3

31 Mar 15

Actual perfor-

mance Q3

Status Variance

Corrective Ac-

tion

Delivery of a

pro-active

Fire Safety

Service to

MMM

through reg-

ular inspec-

tions and

scrutiny of

building

plans

Number of fire

safety inspec-

tions at Moder-

ate Risk Prem-

ises to deter-

mine level of

compliance

with statutory

fire safety

measures and

approved

building plans

Fire safety

inspections

at moderate

risk premises

290 Inspections 250 Inspection 70 72


116

ALIGNMENT AND LINK-

AGE






STATUS Performance

Exceeds Expecta-

tion


Unacceptable

Performance

Target not Im-

plemented

IDP Objec-

tive


measure-

ments

Past Year

Performance

(2013/14)

Annual Target

2014/15

Target Q3

31 Mar 15

Actual perfor-

mance Q3

Status Variance

Corrective Ac-

tion

Delivery of a

pro-active

Fire Safety

Service to

MMM

through reg-

ular inspec-

tions and

scrutiny of

building

plans

Number of fire

safety inspec-

tions at Low

Risk Premises

to determine

level of compli-

ance with stat-

utory fire

safety

measures and

approved

building plans

Fire safety in-

spections at

low risk

premises

1870 Inspec-

tions

1800 Inspection 450 509 Positive +59 None Required

117

ALIGNMENT AND LINK-

AGE






STATUS Performance

Exceeds Expecta-

tion


Unacceptable

Performance

Target not Im-

plemented

IDP Objec-

tive


measure-

ments

Past Year

Performance

(2013/14)

Annual Target

2014/15

Target Q3

31 Mar 15

Actual perfor-

mance Q3

Status Variance

Corrective Ac-

tion

Delivery of a

pro-active

Fire Safety

Service to

MMM

through reg-

ular inspec-

tions and

scrutiny of

building

plans

Number of

building plans

submitted that

are scrutinized

for compliance

with statutory

fire safety

measures

within 5 work-

ing days after

receipt of the

plans

Approved

building

plans

10 out of 10 8 out

of 10

8 out

of 10

10 out of 10


118

ALIGNMENT AND LINK-

AGE






STATUS Performance

Exceeds Expecta-

tion


Unacceptable

Performance

Target not Im-

plemented

IDP Objec-

tive


measure-

ments

Past Year

Performance

(2013/14)

Annual Target

2014/15

Target Q3

31 Mar 15

Actual perfor-

mance Q3

Status Variance

Corrective Ac-

tion

Delivery of a

pro-active

Fire Safety

Service to

MMM

through reg-

ular inspec-

tions and

scrutiny of

building

plans

Number of Fire

Safety Compli-

ance Certifi-

cates inspec-

tions con-

ducted within 2

working days

after receipt of

request.

Fire Safety

Compliance

Certificate in-

spections

9.4 out of 10 7 out of 10 7 out of 10 9.5 out of 10 Positive +2.5 None Required

119

ALIGNMENT AND LINK-

AGE






STATUS Performance

Exceeds Expecta-

tion


Unacceptable

Performance

Target not Im-

plemented

IDP Objec-

tive


measure-

ments

Past Year

Performance

(2013/14)

Annual Target

2014/15

Target Q3

31 Mar 15

Actual perfor-

mance Q3

Status Variance

Corrective Ac-

tion

Educating

key target

groups such

as health

care work-

ers, learners

at school and

vulnerable

members of

the commu-

nity in fire

safety and

disaster

management

Number of fire

safety public

awareness

contact ses-

sions with

MMM Com-

merce and In-

dustry Institu-

tions

Fire safety

public aware-

ness contact

sessions

19 Public aware-

ness contact

sessions

6 2 6 Positive +4 None Required

120

ALIGNMENT AND LINK-

AGE






STATUS Performance

Exceeds Expecta-

tion


Unacceptable

Performance

Target not Im-

plemented

IDP Objec-

tive


measure-

ments

Past Year

Performance

(2013/14)

Annual Target

2014/15

Target Q3

31 Mar 15

Actual perfor-

mance Q3

Status Variance

Corrective Ac-

tion

Educating

key target

groups such

as health

care work-

ers, learners

at school and

vulnerable

members of

the commu-

nity in fire

safety and

disaster

management

Number of

Health Care

Facility staff

members

trained in fire

safety and

evacuation

procedures

Health care

facility staff

members

trained

201 Staff mem-

bers trained

250 Staff mem-

bers trained

70 111 Positive +41 None Required

121

ALIGNMENT AND LINK-

AGE






STATUS Performance

Exceeds Expecta-

tion


Unacceptable

Performance

Target not Im-

plemented

IDP Objec-

tive


measure-

ments

Past Year

Performance

(2013/14)

Annual Target

2014/15

Target Q3

31 Mar 15

Actual perfor-

mance Q3

Status Variance

Corrective Ac-

tion

Educating

key target

groups such

as health

care work-

ers, learners

at school and

vulnerable

members of

the commu-

nity in fire

safety and

disaster

managemen

Number of

public outreach

events aimed

at creating

public aware-

ness in respect

of Fire safety

Public out-

reach events

conducted

7 Outreach

events

6 Outreach event 1 6 Positive +5 None Required

122

ALIGNMENT AND LINK-

AGE






STATUS Performance

Exceeds Expecta-

tion


Unacceptable

Performance

Target not Im-

plemented

IDP Objec-

tive


measure-

ments

Past Year

Performance

(2013/14)

Annual Target

2014/15

Target Q3

31 Mar 15

Actual perfor-

mance Q3

Status Variance

Corrective Ac-

tion

Provide for-

mal fire train-

ing persons

from the in-

dustrial and

commercial

community

that

Number of per-

sons from the

industrial and

commercial

community

trained in fire

safety

Persons

from the in-

dustrial and

commercial

community

trained

160 Persons

trained

200 Persons

trained

50 117 Positive +67 None Required

123

ALIGNMENT AND LINK-

AGE






STATUS Performance

Exceeds Expecta-

tion


Unacceptable

Performance

Target not Im-

plemented

IDP Objec-

tive


measure-

ments

Past Year

Performance

(2013/14)

Annual Target

2014/15

Target Q3

31 Mar 15

Actual perfor-

mance Q3

Status Variance

Corrective Ac-

tion

Skills en-

hancement

and mainte-

nance of Fire

Fighting staff

Number of

training

courses in re-

lation to the

fire Fighting

and/or rescue

and/or hazard-

ous materials

presented

Training

courses pre-

sented to

Fire and Res-

cue staff

3 Training

courses pre-

sented

3 Training

courses pre-

sented

1 Swift Water

Rescue course

0

-1 Courses will be

rescheduled

when staff situ-

ation improves

after appoint-

ment of addi-

tional fire fight-

ers.

To limit the

number of fire

deaths result-

ing from acci-

dental fires in

Responding

to emergen-

cies.

1 Fire Station

established in

the South-

Eastern Area

(Ward 45-46)

Fire Station

established

Design com-

pleted and Bids

for construction

invited

1 Fire Station Construction of

roof and com-

mencement

with interior fin-

ishing off

*Sewer installed

and connected to

main line

* Trench for water

connection dug

*Groundworks

Construction

has com-

menced but

has not

reached roof

level

Construction is

logical process

with each step

taking a certain

time. Comple-

tion scheduled

124

ALIGNMENT AND LINK-

AGE






STATUS Performance

Exceeds Expecta-

tion


Unacceptable

Performance

Target not Im-

plemented

IDP Objec-

tive


measure-

ments

Past Year

Performance

(2013/14)

Annual Target

2014/15

Target Q3

31 Mar 15

Actual perfor-

mance Q3

Status Variance

Corrective Ac-

tion

residential

buildings

preparing area for

concrete slab

completed *Exca-

vations for raft

foundation com-

pleted *Laying of

plastic waterproof-

ing and steel rein-

forcing com-

menced

for mid June

2015.

Improve reve-

nue collection

Payment of

traffic fines

Number of

Fines success-

fully finalised

and payment

received

Section 71

report

17032 Traffic

fines paid

20 000 Traffic

fines paid

5 000 Fines paid 5256 Positive +256 None Required

125

ALIGNMENT AND LINK-

AGE






STATUS Performance

Exceeds Expecta-

tion


Unacceptable

Performance

Target not Im-

plemented

IDP Objec-

tive


measure-

ments

Past Year

Performance

(2013/14)

Annual Target

2014/15

Target Q3

31 Mar 15

Actual perfor-

mance Q3

Status Variance

Corrective Ac-

tion

Law enforce-

ment

measures

Establish-

ment of

metro police

An established

metro police

Metro police

established

New KPI Develop strategy

and process plan

for establishment

of Metro Police

Progress Report

to Council

No progress

Negative Issue will be

pursued in the

4th quarter

Law enforce-

ment

measures

Enforcement

of the By-

Laws

Number of e

Street Trading

operation con-

ducted per an-

num.

Street trading

operations

conducted

30 Street trading

operations

12 Street Trading

Operations con-

ducted per annum

Three (3)

Street Trading

Operations con-

ducted

3

None None Required

Evolve institu-

tional excel-

lence through

a thoroughgo-

ing institutional

Ensure safe

and secure

environment

to residents

of Mangaung

Number of

crime aware-

ness cam-

paigns con-

ducted within

Crime aware-

ness cam-

paigns oper-

ations con-

ducted

16 Crime pre-

vention opera-

tions

12 Crime preven-

tion activities con-

ducted targeting

known hotspots

3 Hotspots tar-

geted

(1 per

region per quar-

ter)

5


126

ALIGNMENT AND LINK-

AGE






STATUS Performance

Exceeds Expecta-

tion


Unacceptable

Performance

Target not Im-

plemented

IDP Objec-

tive


measure-

ments

Past Year

Performance

(2013/14)

Annual Target

2014/15

Target Q3

31 Mar 15

Actual perfor-

mance Q3

Status Variance

Corrective Ac-

tion

re-engineering,

effective lead-

ership and ef-

fective long

range develop-

ment planning

the municipal-

ity

Number of

road safety

campaigns

conducted

road safety

campaigns

conducted

12 safety cam-

paigns con-

ducted

12 safety cam-

paigns conducted

3 safety cam-

paigns con-

ducted

Not in our SDBIP

Not in our

SDBIP

Not in our

SDBIP

Number of

road blocks

conducted in

high risk areas

road blocks

conducted in

high risk ar-

eas

26 road blocks

conducted in

high risk areas

72 road blocks

conducted in high

risk areas

18 road blocks

conducted in

high risk areas

Not in our SDBIP

Not in our

SDBIP

Not in our

SDBIP

127

ALIGNMENT AND LINK-

AGE






STATUS Performance

Exceeds Expecta-

tion


Unacceptable

Performance

Target not Im-

plemented

IDP Objec-

tive


measure-

ments

Past Year

Performance

(2013/14)

Annual Target

2014/15

Target Q3

31 Mar 15

Actual perfor-

mance Q3

Status Variance

Corrective Ac-

tion

To create a

safe and se-

cure road envi-

ronment for all

road users

Implement

operational

programmes

to reduce

speeding vio-

lations

Number of no-

tices issued for

speeding

transgression

per annum

speed fines

issued

121 796 Notices

issued

100 000 Notices

issued to speed-

ing transgressors

per annum

25 000 44 715 Positive +19

715

None Required

To create a

safe and se-

cure road envi-

ronment for all

road users

Implement

operational

programmes

to reduce the

number of

un-roadwor-

thy vehicles

Number of no-

tices issued to

motorists driv-

ing un-road-

worthy vehi-

cles within

MMM

Notices is-

sued to Mo-

torists driving

un-roadwor-

thy vehicles

3480 Notices is-

sued

2 500 Notices is-

sued to motorists

driving un-road-

worthy vehicles

750 2 306

Positive +1

556

None Required

128

ALIGNMENT AND LINK-

AGE






STATUS Performance

Exceeds Expecta-

tion


Unacceptable

Performance

Target not Im-

plemented

IDP Objec-

tive


measure-

ments

Past Year

Performance

(2013/14)

Annual Target

2014/15

Target Q3

31 Mar 15

Actual perfor-

mance Q3

Status Variance

Corrective Ac-

tion

To create a

safe and se-

cure road envi-

ronment for all

road users

Implement

operational

programmes

to reduce

seat belt vio-

lations

Number of no-

tices issued to

motorists not

wearing seat-

belts

notices is-

sued to mo-

torists not

wearing seat-

belts

2957 Notices is-

sued

2 200 Notices is-

sued to motorists

not wearing seat

belts

550 2 556

Positive +2

006

None Required

To create a

safe and se-

Implement

operational

programmes

to reduce

Number of no-

tices issued to

motorists using

cell phones

notices is-

sued to mo-

torists using

cell phones

745 Notices is-

sued

600 Notices is-

sued to motorists

using cell phones

150

533


129

ALIGNMENT AND LINK-

AGE






STATUS Performance

Exceeds Expecta-

tion


Unacceptable

Performance

Target not Im-

plemented

IDP Objec-

tive


measure-

ments

Past Year

Performance

(2013/14)

Annual Target

2014/15

Target Q3

31 Mar 15

Actual perfor-

mance Q3

Status Variance

Corrective Ac-

tion

cure road envi-

ronment for all

road users

cell phone

violations

To create a

safe and se-

cure rod envi-

ronment for all

road users

To track of-

fenders with

outstanding

Warrants of

arrests

Number of

warrant of ar-

rests executed

Warrants of

arrest exe-

cuted

1096 warrants 1000 warrant of

arrest to be exe-

cuted

250 x warrants

to be executed

438

Positive

+188

None Required

To reduce

crime in the

municipal area

Enhance en-

forcement of

the by-laws

through the

use of the

Number of

CCTV cam-

eras identified

incidents at-

tended to

All incidents

identified by

CCTV cam-

eras at-

tendant

43 Identified in-

cidents

7 out of 10 CCTV

identified inci-

dents attended to

within 25 minutes

7 out of 10

CCTV identified

incidents at-

tended to within

25 minutes

10 out of 10

[100%]

None None Required

130

ALIGNMENT AND LINK-

AGE






STATUS Performance

Exceeds Expecta-

tion


Unacceptable

Performance

Target not Im-

plemented

IDP Objec-

tive


measure-

ments

Past Year

Performance

(2013/14)

Annual Target

2014/15

Target Q3

31 Mar 15

Actual perfor-

mance Q3

Status Variance

Corrective Ac-

tion

CCTV cam-

eras

within 25

minutes

Improve ser-

vice delivery

by providing

recreation fa-

cilities and

public ameni-

ties to all resi-

dents of Man-

gaung

Provision of

recreational

facilities to all

residents of

Mangaung

Create a

clean and

green envi-

ronment

100% comple-

tion of Phase 2

of Developed

Tha-

baNchuRegion

a Park Devel-

opment

Regional

park devel-

oped

Phase 1 imple-

mentation

1. Completion of

Phase 1

(Construction

of park)

2. Second (2)

Phase of Re-

gional Park

development

(Bidding and

construction)

Implementation

of Phase 2

1. Phase 1 has

been completed

2. Bid Evaluation

for Phase 2 of

projet took place

on 4 March 2015

None

None

None Required

None Required

131

ALIGNMENT AND LINK-

AGE






STATUS Performance

Exceeds Expecta-

tion


Unacceptable

Performance

Target not Im-

plemented

IDP Objec-

tive


measure-

ments

Past Year

Performance

(2013/14)

Annual Target

2014/15

Target Q3

31 Mar 15

Actual perfor-

mance Q3

Status Variance

Corrective Ac-

tion

Developed

new park in

Bloemfontein

(Kagisanong)

Park devel-

oped

Phase 1 imple-

mentation

Completion of

Phase 1 (Con-

struction of park)

0 Park completed

None None Required

Developed

new park in

Botshabelo (B

section)

Park devel-

oped

A Contractor has

been appointed

for the develop-

ment of the Park

Completion of

Phase 1 (Con-

struction of park)

0 Park 95% com-

plete with the wa-

ter feauture, ablu-

tion and paving to

be finalized

Negative -5% Project to be

completed by

end of April

2015

Length of

Fencing in-

stalled at com-

munity park in

U section

(Botshabelo)

Fence in-

stalled in

community

park

None Fencing of park in

U Section (Bot-

shabelo)

Implementation

of project

None, the ptoject

will not realize

during the finan-

cial year

2014/2015

None The specifica-

tions could not

be concluded

as the bounda-

ries for the two

Wards were

132

ALIGNMENT AND LINK-

AGE






STATUS Performance

Exceeds Expecta-

tion


Unacceptable

Performance

Target not Im-

plemented

IDP Objec-

tive


measure-

ments

Past Year

Performance

(2013/14)

Annual Target

2014/15

Target Q3

31 Mar 15

Actual perfor-

mance Q3

Status Variance

Corrective Ac-

tion

not determined

on time.

Greening

plan planting

of trees

Number of

trees planted

Trees

planted

413 550 Trees Planted 100 178 Positivie +78 None Required

Ensure that

cemetery is

properly se-

cured

Length of

Fencing in-

stalled at Pha-

hameng ceme-

tery

Fence in-

stalled at

Phahameng

cemetery

None Fencing of the

Phahameng Cem-

etery

Implementation

of the project

Bid was adver-

tised and closed

on 20 March 2015

None Project will be

completed be-

fore end of

June 2015

Relocation of

the Zoo to

Kwaggafon-

tein Game

Farm

An open range

zoo developed

at Kwag-

gafontein

Entire Zoo to

be relocated

Development of

the master Plan

Upgrading of

fencing - Kwag-

gafontein

Continue with

erection of fenc-

ing

Contractor for

fencing is on site.

±8km has been

temporarily

erected.

None None Required

133

ALIGNMENT AND LINK-

AGE






STATUS Performance

Exceeds Expecta-

tion


Unacceptable

Performance

Target not Im-

plemented

IDP Objec-

tive


measure-

ments

Past Year

Performance

(2013/14)

Annual Target

2014/15

Target Q3

31 Mar 15

Actual perfor-

mance Q3

Status Variance

Corrective Ac-

tion

Length of fenc-

ing upgraded

at Kwaggafon-

tein

Km of access

roads up-

graded at

Kwaggafontein

100%of de-

tailed designs

for the facility

completed

Upgrading of ac-

cess roads to

Kwaggafontein

Continuing of

Bidding process

and commence

with upgrading

of roads

Upgrading of

roads not yet

commenced

Negative Project will be

done in the

next financial

year

2015/2016

Commence with

detailed designs

of facility

Continue with

design phase

LTE started with

prelimenary de-

signs for entrance

point.

None Designs will be

ready by end of

financial year

2014/2015

134

ALIGNMENT AND LINK-

AGE






STATUS Performance

Exceeds Expecta-

tion


Unacceptable

Performance

Target not Im-

plemented

IDP Objec-

tive


measure-

ments

Past Year

Performance

(2013/14)

Annual Target

2014/15

Target Q3

31 Mar 15

Actual perfor-

mance Q3

Status Variance

Corrective Ac-

tion

Prevent or re-

duce losses

that occur due

to natural or

man-made dis-

aster through

preparedness,

mitigation, re-

sponse and re-

covery

Preventing

Disasters

Percentage of

JOC attend-

ance at public

events

JOC attend-

ance at pub-

lic events

100 % 90% 90% 100%

Positive

+10%

None Required

Preventing

Disasters

Number of fire

and rescue

calls to which

resources

Call logs 9.2 Out of 10 8 out

of 10

8 out Assignment of

funciton to MMM

by MEC Health

still being awaited

Positive +1.4 None Required

135

ALIGNMENT AND LINK-

AGE






STATUS Performance

Exceeds Expecta-

tion


Unacceptable

Performance

Target not Im-

plemented

IDP Objec-

tive


measure-

ments

Past Year

Performance

(2013/14)

Annual Target

2014/15

Target Q3

31 Mar 15

Actual perfor-

mance Q3

Status Variance

Corrective Ac-

tion

were dis-

patched within

3 minutes.

Preventing

Disasters

Number [per-

centage] of

callers polled

indicating their

satisfaction

with the ser-

vice rendered

by the Control

Centre.

Customer

satisfaction

survey report

10 out of 10 9 out

of 10

9 out 10 out of 10


136

ALIGNMENT AND LINK-

AGE






STATUS Performance

Exceeds Expecta-

tion


Unacceptable

Performance

Target not Im-

plemented

IDP Objec-

tive


measure-

ments

Past Year

Performance

(2013/14)

Annual Target

2014/15

Target Q3

31 Mar 15

Actual perfor-

mance Q3

Status Variance

Corrective Ac-

tion

Compilation

of City wide

Disaster

Management

plan

Disaster Man-

agement plan

for MMM

Completed

Disaster

Management

plan for

MMM

Draft submitted

to HoD Social

Services

Disaster Manage-

ment Plan ap-

proved by Council

Finalisation of

Disaster Man-

agement Plan

Revised plan to

be discussed at

the bilateral meet-

ing with Provincial

Disaster Manage-

ment on the 22nd

April 2015

None None Required

137

6.5.5 FINANCE

ALIGNMENT AND

LINKAGE No OBJECTIVES AND INDICATORS PERFORMANCE TARGETS



MTAS Indicator Good Governance Public Participation

Municipal KPA Financial Management

STATUS Performance


Unacceptable

Performance

Target not Im-

plemented

IDP Objec-

tive Strategy KPI

Units of meas-

urements

Past Year Per-

formance

(2013/14)

Annual Target

2014/15

Target Q3

31 Mar 15

Actual perfor-

mance Q3

Status Variance Corrective Ac-

tion

Improve

customer

satisfaction

Improve

billing sys-

tem

Number of

customers

receiving

accurate

bills

Monthly billings

statistics

85%

Reduce the in-

terim meter read-

ings to 15%

(excluding faulty

meters)

Reduce the in-

terim meter

readings to 18%

22% 4% New meters that

were not rec-

orded on the

system have

have been

added and that

has increased

the total number

of meters, these

meters have

138

ALIGNMENT AND






STATUS Performance


Unacceptable

Performance

Target not Im-

plemented

IDP Objec-

tive Strategy KPI

Units of meas-

urements

Past Year Per-

formance

(2013/14)

Annual Target

2014/15

Target Q3

31 Mar 15

Actual perfor-

mance Q3


tion

now been allo-

cated routes and

will be read from

May 2015, also

the meters that

were replaced

were not up-

dated on the

system due to

the delay from

Engineering Ser-

vices on provid-

ing the installa-

tion dates.

139

ALIGNMENT AND






STATUS Performance


Unacceptable

Performance

Target not Im-

plemented

IDP Objec-

tive Strategy KPI

Units of meas-

urements

Past Year Per-

formance

(2013/14)

Annual Target

2014/15

Target Q3

31 Mar 15

Actual perfor-

mance Q3


tion

Percentage

of consumer

accounts

details on

the system

accurate

Reduction in the

number of re-

turned undeliv-

ered accounts

86% of con-

sumer accounts

95% of consumer

accounts are is-

sued to correct

addresses

93% of con-

sumer accounts

are issued to

correct ad-

dresses

97,20% n/a n/a

Percentage

of consumer

accounts

details on

the system

accurate

Reduction in the

number of re-

turned undeliv-

ered accounts

Update to 70% of

customer details

on the financial

system

60% of customer

details updated

17% updated

(2873 of 16337)

-43% Majority of Re-

turned to Sender

mails are the re-

cently formalised

areas in the

Grassland area

Phase 3,4,6

without street or

postal addresses

140

ALIGNMENT AND






STATUS Performance


Unacceptable

Performance

Target not Im-

plemented

IDP Objec-

tive Strategy KPI

Units of meas-

urements

Past Year Per-

formance

(2013/14)

Annual Target

2014/15

Target Q3

31 Mar 15

Actual perfor-

mance Q3


tion

Improve

revenue

collection

Percentage

improve-

ment in Col-

lection rate

Collection statisti-

cal

93% 94%

93% 91%

-2% Full implementa-

tion of credit

control, debt in-

centive scheme.

Litigation of de-

faulting busi-

nesses and gar-

nish defaulting

domestic cus-

tomers.

Prudent fis-

cal man-

agement

Quality and

frequent fi-

nancial re-

porting

% operation

and capital

expendi-

tures

against the

Section 71 report

±86% 95%

75% Opex - 64.06%

Capex - 42.56%

11% None

Accellerate

spending during

the last quarter

141

ALIGNMENT AND






STATUS Performance


Unacceptable

Performance

Target not Im-

plemented

IDP Objec-

tive Strategy KPI

Units of meas-

urements

Past Year Per-

formance

(2013/14)

Annual Target

2014/15

Target Q3

31 Mar 15

Actual perfor-

mance Q3


tion

budget

(from 80% )

to reach at least

85%

Implement

clean audit

initiatives

100% imple-

mentation of

f Audit Ac-

tion Plan to

address is-

sues raised

by the Audi-

tors

Audit Report

Qualified audit

report

Financially Un-

qualified audit re-

port

-

- -

To ensure

procure-

ment pro-

cesses

Number of

SCM imple-

mentation

reports sub-

mitted to the

SCM quarterly re-

ports submitted to

the Mayor and

Council

Four (4) SCM

quarterly Re-

ports submitted

to the Mayor and

Council.

Four (4) SCM

quarterly Reports

to be submitted to

the Mayor and

Council.

1 Quartely report for

January - March

2015 was sub-

mited to Council

n/a

n/a

142

ALIGNMENT AND






STATUS Performance


Unacceptable

Performance

Target not Im-

plemented

IDP Objec-

tive Strategy KPI

Units of meas-

urements

Past Year Per-

formance

(2013/14)

Annual Target

2014/15

Target Q3

31 Mar 15

Actual perfor-

mance Q3


tion

which com-

plies fully

with the

SCM policy

Mayor and

Council.

Reduce ir-

regular ex-

penditure

for the Di-

rectorate

Report irreg-

ular ex-

penditure

Quarterly reports

Irregular expendi-

ture registers

Irregular ex-

penditure regis-

ters for 12

months period.

Irregular expendi-

ture registers for

12 months period.

3 Quartely irregular

expenditure regis-

ter for January -

March 2015 was

reported to CFO

n/a

n/a

143

ALIGNMENT AND






STATUS Performance


Unacceptable

Performance

Target not Im-

plemented

IDP Objec-

tive Strategy KPI

Units of meas-

urements

Past Year Per-

formance

(2013/14)

Annual Target

2014/15

Target Q3

31 Mar 15

Actual perfor-

mance Q3


tion

Prudent fis-

cal man-

agement

Cost Cover-

age (NKPI)

Cost Cover-

age (NKPI)

Section 71 >3.61 months > 3 months >2 months 1.24 months

0.76 months Strict enforce-

ment of the Debt

& Credit Control

Policy and sup-

ported by the en-

forcement of

cost control

measures

Prudent fis-

cal man-

agement

Develop

and review

out-dated

procedure

manuals in

the direc-

torate

100% Imple-

mentation of

Procedure

Manuals

and im-

provement

Procedure Manual SCM manuals

developed

100% Implemen-

tation of Proce-

dure Manuals and

improvement in

internal controls

Procedure Man-

ual for Customer

Care Division

developed

System descrip-

tions documented

Procedure

manual not

completed

Finalization of

Customer Care

Procedure Man-

ual and review of

Service Stand-

ards Framework

144

ALIGNMENT AND






STATUS Performance


Unacceptable

Performance

Target not Im-

plemented

IDP Objec-

tive Strategy KPI

Units of meas-

urements

Past Year Per-

formance

(2013/14)

Annual Target

2014/15

Target Q3

31 Mar 15

Actual perfor-

mance Q3


tion

in internal

controls

Number of

employees

undergoing

training pro-

grammes to

comply with

Minimum

Competency

Regulations

Attendance regis-

ters;

Certificates ac-

quired

90 employees

are currently en-

rolled in the Mu-

nicipal Finance

Management

Programme.

All enrolled em-

ployees

Training of em-

ployees to com-

ply with Mini-

mum Compe-

tency Regula-

tions

90 employees en-

rolled on MFMP to

comply with Mini-

mun Competency

Regulations

n/a n/a

145

ALIGNMENT AND






STATUS Performance


Unacceptable

Performance

Target not Im-

plemented

IDP Objec-

tive Strategy KPI

Units of meas-

urements

Past Year Per-

formance

(2013/14)

Annual Target

2014/15

Target Q3

31 Mar 15

Actual perfor-

mance Q3


tion

Revenue

Enhance-

ment

Collect all

collectable

revenue

and Lever-

age alterna-

tive sources

of funding

Amount of

externally

sourced

funds

Increasing

revenue

base by ac-

counting for

unac-

counted ser-

vices

Section 71 report N/A R 321 million

Planning and

bookings for Mu-

nicipal Bonds

road show

Credit Rating pro-

cess completed.

Advert for ap-

pointment of Lead

Arrangers placed

in national news-

papers

Municipal

bond road

show plans

and booking

not done

Finalization of

lead arranger

appointment. In-

clusion of R50

million Standard

Bank borrowing

as part of the

2015-16 Budget

Process

Revenue

Enhance-

ment

Identifica-

tion of addi-

Developed

and imple-

Section 71 re-

ports;

Implementation

of the short term

Implementation of

the medium to

long term revenue

Quarterly report. Debt Incentive

Scheme road

shows conducted.

Quarterly re-

port not pre-

pared

Quarterly report

to be prepared

and submitted

146

ALIGNMENT AND






STATUS Performance


Unacceptable

Performance

Target not Im-

plemented

IDP Objec-

tive Strategy KPI

Units of meas-

urements

Past Year Per-

formance

(2013/14)

Annual Target

2014/15

Target Q3

31 Mar 15

Actual perfor-

mance Q3


tion

tional reve-

nue

streams

mented rev-

enue en-

hancement

strategies

revenue en-

hancement strat-

egies

enhancement

strategies

Businesses liti-

gated.

100% Imple-

mentation of

Operation

“Pay-up”

Strategy

Hearings Con-

ducted

Presentation

made;

Attendance regis-

ters

Draft Operation

“Pay-up” Strat-

egy Developed

Implementation of

Operation “Pay-

up” Strategy

Implementation

of the action

plan

Debt Incentive

Scheme road

shows conducted.

Businesses liti-

gated.

Quarterly re-

port not pre-

pared

Quarterly report

to be prepared

and submitted

147

ALIGNMENT AND






STATUS Performance


Unacceptable

Performance

Target not Im-

plemented

IDP Objec-

tive Strategy KPI

Units of meas-

urements

Past Year Per-

formance

(2013/14)

Annual Target

2014/15

Target Q3

31 Mar 15

Actual perfor-

mance Q3


tion

Recovery/

collection of

Rental In-

come

Percentage

recovery of

rental in-

come

Section 71 re-

ported

22% 50% 50% 41% and 43%

-9% and

-7%

Implementation

of the credit pol-

icy, and Human

Settlement de-

partment should

send termination

of Heidedal

schemes that

are being demol-

ished.

Revenue

Enhance-

ment

Implemen-

tation of in-

terim valua-

tion roll

based on

Compilation

of Interim

Valuation

roll

Compiled interim

Valuation Roll

Four (4) supple-

mentary valua-

tion rolls imple-

mented

Implementation of

at least one (1)

supplementary

valuation roll in or-

der to incorporate

1 Supplemen-

tary Valuation

Roll

-

Supplemen-

tary roll 8

has been re-

ceived. Sec-

n/a

148

ALIGNMENT AND






STATUS Performance


Unacceptable

Performance

Target not Im-

plemented

IDP Objec-

tive Strategy KPI

Units of meas-

urements

Past Year Per-

formance

(2013/14)

Annual Target

2014/15

Target Q3

31 Mar 15

Actual perfor-

mance Q3


tion

the site and

any im-

provements

made

new develop-

ments in the exist-

ing valuation roll

tion 49 no-

tices issued

and the Sup-

plementary

roll was

opened for

inspections in

line with the

Municipal

Property

Rates Act.

Implementa-

tion starts

from 1st of

April 2015

149

ALIGNMENT AND






STATUS Performance


Unacceptable

Performance

Target not Im-

plemented

IDP Objec-

tive Strategy KPI

Units of meas-

urements

Past Year Per-

formance

(2013/14)

Annual Target

2014/15

Target Q3

31 Mar 15

Actual perfor-

mance Q3


tion

Develop an

effective

asset man-

agement

programme

Develop a

Fixed Asset

Register

which rec-

ords all mu-

nicipal As-

sets

Fixed Asset

Register is

compiled

and updated

monthly

Fixed Asset Reg-

ister

Immovable and

Movable assets

-100% compli-

ance with appli-

cable accounting

standards

100% compliance

with applicable

accounting stand-

ards

Update register

with movements,

acquisitions and

disposals

"- Movable Assets

updated on Hard-

cat

- Immovable asset

registers trans-

ferred to SAM.

- Delphi sessions

commenced to

verify complete-

ness of registers"

Unbundling of In-

frastructure pro-

jects commenced

- Parks

n/a

n/a

n/a

n/a

150

ALIGNMENT AND






STATUS Performance


Unacceptable

Performance

Target not Im-

plemented

IDP Objec-

tive Strategy KPI

Units of meas-

urements

Past Year Per-

formance

(2013/14)

Annual Target

2014/15

Target Q3

31 Mar 15

Actual perfor-

mance Q3


tion

Develop an

Asset Man-

agement

Policy and

Procedure

Manual to

cover the

acquisition,

mainte-

nance and

disposal of

assets

Asset Man-

agement

procedure is

compiled in

line with leg-

islation and

council pol-

icy

Asset Manage-

ment Procedure

Manual

Development

and implementa-

tion

Annual review of

Asset Manage-

ment Policy and

procedure manual

Workshop oper-

ating proce-

dures

"- Procedures de-

veloped and work-

shopped with offi-

cials

- Documentation

published on Info"

Delphi sessions

commenced on

Friday 27/03/2015

with Parks and

Cemeteries

n/a

n/a

n/a

n/a

Periodic

physical as-

set counts

Report on

the annual

asset count

Fixed Asset Reg-

ister

At least one

complete count

of all movable

At least one com-

plete count of all

25% of Popula-

tion

16000 movable

assets verified

n/a n/a

151

ALIGNMENT AND






STATUS Performance


Unacceptable

Performance

Target not Im-

plemented

IDP Objec-

tive Strategy KPI

Units of meas-

urements

Past Year Per-

formance

(2013/14)

Annual Target

2014/15

Target Q3

31 Mar 15

Actual perfor-

mance Q3


tion

and impair-

ment tests

submitted to

council

and immovable

assets

movable and im-

movable assets

during the 3rd

Quarter

Ad hoc asset

counts of se-

lected locations

Ad hoc asset

counts of selected

locations

10 locations per

directorate

Offices verified on

a sample basis in

BF, Civic theatre

and Gabriel

Dichabe building

n/a n/a

152

6.5.6 HUMAN SETTLEMENTS

ALIGNMENT AND

LINKAGE




Good Governance Public Participatio

MTAS Indicator

Municipal KPA Human settlements

STATUS Performance


Unacceptable Per-

formance

Target not Im-

plemented

IDP Ob-

jective

Strategy KPI

Unit of measure-

ments

Past Year Per-

formance

(2013/14)

Annual Target

2014/15

Target Q3

31 Mar 15

Actual perfor-

mance Q3


tion

Address

housing

backlog

Provide

housing

opportuni-

ties

Number of

housing oppor-

tunities pro-

vided

Units built;

Permission to oc-

cupy Issued;

Title deeds issued

(2923 Q1 ONLY) 4 000 housing

opportunities pro-

vided

1 250

TOT.=2199)

BNG HOUSES

COMPLETED :

69; BNG FORMS

COMPLETED:08;

EMERGENCY

HOUSING PRO-

VIDED: 03;

PTO: 303, NEW

ALLOCATIONS:

238, ESTATES:

50, CHANGE OF

153

ALIGNMENT AND

LINKAGE





MTAS Indicator


STATUS Performance


Unacceptable Per-

formance

Target not Im-

plemented

IDP Ob-

jective

Strategy KPI

Unit of measure-

ments

Past Year Per-

formance

(2013/14)

Annual Target

2014/15

Target Q3

31 Mar 15

Actual perfor-

mance Q3


tion

OWNERSHIP 32;

; TITLE DEEDS

ISSUED: 193;

SITE VERIFIED:

1215

Incremen-

tal Up-

grade in-

formal set-

tlements

Number of in-

formal settle-

ments with up-

grading plans

Land develop-

ment pro-

cess(including

Services plans

developed and

approved

3 (Q1 ONLY)

PLANNING AND

SURVEY FI-

NALIZED

8 informal settle-

ments planned

2 informal settle-

ments planned

0

154

ALIGNMENT AND

LINKAGE





MTAS Indicator


STATUS Performance


Unacceptable Per-

formance

Target not Im-

plemented

IDP Ob-

jective

Strategy KPI

Unit of measure-

ments

Past Year Per-

formance

(2013/14)

Annual Target

2014/15

Target Q3

31 Mar 15

Actual perfor-

mance Q3


tion

security of

tenure)

Infrastructure

Top Structure

Socio Eco-

nomic Ameni-

ties

Number of

sites serviced

Services provided 0

490 sites serviced

with water at MK

Square

Appointment of

Contractor

0

Number of in-

formal settle-

Informal settle-

ment upgraded in

Situ

19

1 Informal Settle-

ments upgraded

-

155

ALIGNMENT AND

LINKAGE





MTAS Indicator


STATUS Performance


Unacceptable Per-

formance

Target not Im-

plemented

IDP Ob-

jective

Strategy KPI

Unit of measure-

ments

Past Year Per-

formance

(2013/14)

Annual Target

2014/15

Target Q3

31 Mar 15

Actual perfor-

mance Q3


tion

ments up-

graded (ser-

vices pro-

vided): In Situ

Number of in-

formal settle-

ments up-

graded (ser-

vices pro-

vided): Relo-

cated

Informal settle-

ment upgraded

(Services pro-

vided): Relocated

10

8 4 0

Number of Ti-

tle Deeds

transferred to

Title Deeds trans-

ferred to eligible

beneficiaries

6 438 2 000 500 180

Title deed

beneficiaries

deceased

Encourage

rightfullbenefi-

156

ALIGNMENT AND

LINKAGE





MTAS Indicator


STATUS Performance


Unacceptable Per-

formance

Target not Im-

plemented

IDP Ob-

jective

Strategy KPI

Unit of measure-

ments

Past Year Per-

formance

(2013/14)

Annual Target

2014/15

Target Q3

31 Mar 15

Actual perfor-

mance Q3


tion

eligible benefi-

ciaries

transferred to el-

igible beneficiar-

ies

and mstly Es-

tate proper-

ties.

ciaires to do re-

port the Estate

to that succes-

sion can be im-

plemented.

House-

holds relo-

cated from

floodplains

and other

servitudes

Number of

households re-

located from

floodplains and

other servi-

tudes

All households af-

fected

70 households

10 0

Awaiting land

development

processes to

unfold

Implement

ISUS

157

ALIGNMENT AND

LINKAGE





MTAS Indicator


STATUS Performance


Unacceptable Per-

formance

Target not Im-

plemented

IDP Ob-

jective

Strategy KPI

Unit of measure-

ments

Past Year Per-

formance

(2013/14)

Annual Target

2014/15

Target Q3

31 Mar 15

Actual perfor-

mance Q3


tion

House-

holds allo-

cated af-

fordable

rental/so-

cial hous-

ing units

Number of

households al-

located afford-

able rental/so-

cial housing

units

Rental Social

Housing Tenants

Register4

178 (Q1,Q3,Q4) 350 households

150 58

-92 Speed up the

construction

process look

further down on

a waiting list in

terms of alloca-

tion

Accelerate

accredita-

tion to im-

plement

national

housing

Approved level

2 and 3 ac-

creditation

business plan

Level metro ac-

creditation

Level 3 accredi-

tation business

plan submitted.

approval

awaited

Programmes for

level 2 granted by

Provincial Human

Settlements

100% implemen-

tation of Level 2

accreditation

Awaiting comple-

tion of implemen-

tation protocol

-1 Service Pro-

vider is ap-

pointed to facili-

tate the road

map and con-

solidated pro-

cesses leading

158

ALIGNMENT AND

LINKAGE





MTAS Indicator


STATUS Performance


Unacceptable Per-

formance

Target not Im-

plemented

IDP Ob-

jective

Strategy KPI

Unit of measure-

ments

Past Year Per-

formance

(2013/14)

Annual Target

2014/15

Target Q3

31 Mar 15

Actual perfor-

mance Q3


tion

pro-

grammes

to the assig-

ment

House-

holds allo-

cated af-

fordable

GAP hous-

ing

Number of

households al-

located afford-

able GAP

housing

households allo-

cated affordable

GAP housing

- 30 households 10 0

10 Awitingfanaliza-

tion of the sup-

ply chain man-

agement pro-

cesses for the

appointment of

Service Pro-

vider

Consumer

education

provided to

Number of

households

provided con-

households pro-

vided consumer

education in

Rental housing

300 household 500 households 150 43

-107 Annual target

already

achieved

159

ALIGNMENT AND

LINKAGE





MTAS Indicator


STATUS Performance


Unacceptable Per-

formance

Target not Im-

plemented

IDP Ob-

jective

Strategy KPI

Unit of measure-

ments

Past Year Per-

formance

(2013/14)

Annual Target

2014/15

Target Q3

31 Mar 15

Actual perfor-

mance Q3


tion

House-

holds in

Rental

housing

sumer educa-

tion in Rental

housing

Consumer

education

provided to

House-

holds in

GAP hous-

ing

Number of

households

provided con-

sumer educa-

tion in GAP

housing

households pro-

vided with con-

sumer education

in GAP housing

200 household 500 household 150 218

160

ALIGNMENT AND

LINKAGE





MTAS Indicator


STATUS Performance


Unacceptable Per-

formance

Target not Im-

plemented

IDP Ob-

jective

Strategy KPI

Unit of measure-

ments

Past Year Per-

formance

(2013/14)

Annual Target

2014/15

Target Q3

31 Mar 15

Actual perfor-

mance Q3


tion

Consumer

education

provided to

House-

holds in

Social

housing

Number of

households

provided con-

sumer educa-

tion in Social

housing

households pro-

vided consumer

education in So-

cial housing

200 household 500 household 150 20

-130 1st-3rd quarter

acutual perfor-

mance still in

target

Property

Manage-

ment

Training for

rental

property

officials

Number of

rental property

officials at-

tended Prop-

erty Manage-

ment Training

officials attended

Property Manage-

ment Training

- 10 - 0 0

161

ALIGNMENT AND

LINKAGE





MTAS Indicator


STATUS Performance


Unacceptable Per-

formance

Target not Im-

plemented

IDP Ob-

jective

Strategy KPI

Unit of measure-

ments

Past Year Per-

formance

(2013/14)

Annual Target

2014/15

Target Q3

31 Mar 15

Actual perfor-

mance Q3


tion

Stake-

holder

manage-

ment and

engage-

ment in the

City rental

housing

market to

improve

rent collec-

tion

Number of

meetings and

engagement

held with differ-

ent stakehold-

ers in the City

rental housing

market

meetings and en-

gagement with dif-

ferent stakehold-

ers in the City

rental housing

market

2 3 1 1

162

ALIGNMENT AND

LINKAGE





MTAS Indicator


STATUS Performance


Unacceptable Per-

formance

Target not Im-

plemented

IDP Ob-

jective

Strategy KPI

Unit of measure-

ments

Past Year Per-

formance

(2013/14)

Annual Target

2014/15

Target Q3

31 Mar 15

Actual perfor-

mance Q3


tion

Conduct

compre-

hensive

housing

study to

determine

tenure de-

mand

Number of

comprehensive

housing de-

mand studies

conducted

comprehensive

housing demand

studies conducted

- 1 1 0

-1 Draft report

submitted by

the service pro-

vider

Promote

Inner City

High Den-

sity mixed

use devel-

opment

Number of In-

ner City High

Density mixed

use develop-

ments pro-

moted

Inner City High

Density mixed use

developments

promoted

1 Appointment of

developer for in-

ner City High

Density mixed

use develop-

ment

0

1 Awaiting finali-

zation of the

Supply chain

Management

processes for

the appointment

163

ALIGNMENT AND

LINKAGE





MTAS Indicator


STATUS Performance


Unacceptable Per-

formance

Target not Im-

plemented

IDP Ob-

jective

Strategy KPI

Unit of measure-

ments

Past Year Per-

formance

(2013/14)

Annual Target

2014/15

Target Q3

31 Mar 15

Actual perfor-

mance Q3


tion

of service pro-

vider

Promote

hostel re-

develop-

ment initia-

tives

Number of

hostel redevel-

opment initia-

tives promoted

Hostel redevelop-

ment initiatives

promoted

- 1 Appointment of

contractor to

construct 20

hostel units

Two contractors

on site busy with

earth works

Review

Strategic

Human

Settle-

ments Pol-

icy docu-

ments

Number of

Strategic Hu-

man Settle-

ments Policy

documents re-

viewed

Reviewed Strate-

gic Human Settle-

ments Policy doc-

uments

2 200 Service provider

appointed for the

review of the

housing policy

0

164

ALIGNMENT AND

LINKAGE





MTAS Indicator


STATUS Performance


Unacceptable Per-

formance

Target not Im-

plemented

IDP Ob-

jective

Strategy KPI

Unit of measure-

ments

Past Year Per-

formance

(2013/14)

Annual Target

2014/15

Target Q3

31 Mar 15

Actual perfor-

mance Q3


tion

Imple-

mentation

of Seven

Land Par-

cels

Mixed use

land devel-

opment

100% imple-

mentation de-

signs of Ce-

celia Park

Formalization of

Cecelia Park

Lodged applica-

tion for formali-

sation of Cecelia

Park

Concept De-

signs 100%

completed

30% Comple-

tion of Imple-

mentation De-

signs

30% completion

of implementation

designs achieved

100% imple-

mentation de-

signs of

Brandkop 702

Formalization of

Brandkop 702

Lodged applica-

tion for formali-

sation of Brand-

kop 702

Concept De-

signs 100%

completed

30% Comple-

tion of Imple-

mentation De-

signs

30% completion

of implementation

designs achieved

0

80% develop-

ment of

Hillside View

phase1

Development of

Hillside View

NEW TARGET

2014/2015

80% development

of Hillside View

Phase 1

30% develop-

ment of Hillside

View Phase 1

Contractor was

appointed and

currently busy

0

165

ALIGNMENT AND

LINKAGE





MTAS Indicator


STATUS Performance


Unacceptable Per-

formance

Target not Im-

plemented

IDP Ob-

jective

Strategy KPI

Unit of measure-

ments

Past Year Per-

formance

(2013/14)

Annual Target

2014/15

Target Q3

31 Mar 15

Actual perfor-

mance Q3


tion

with super struc-

ture in section 1

and section 2 of

the buildings

Revenue

Enhance-

ment

Review of

revenue

agree-

ments

Percentage re-

view of sundry

and commer-

cial property

lease agree-

ments

Lease agree-

ments reviewed

40% Lease agree-

ments reviewed

10% 15% (25 of the to-

tal of 163 leases )

0

Percentage In-

crease rental

collection of rental

housing revenue

40% increase in

revenue collection

30% 0

-30%

166

ALIGNMENT AND

LINKAGE





MTAS Indicator


STATUS Performance


Unacceptable Per-

formance

Target not Im-

plemented

IDP Ob-

jective

Strategy KPI

Unit of measure-

ments

Past Year Per-

formance

(2013/14)

Annual Target

2014/15

Target Q3

31 Mar 15

Actual perfor-

mance Q3


tion

housing reve-

nue collection

Sale of

Land

Quarterly Ad-

vertisement of

land for sale

Erven /Land par-

cels advertised

40 Erven 10 erven 10 erven

0

167

6.5.7 OFFICE OF THE CITY MANAGER

ALIGNMENT AND

LINKAGE


National Outcome

9 A responsive, accountable, effective and efficient local government system

National KPA

Municipal Institutional Development and Transformation

Good Governance Public Participation

MTAS Indicator Public participation

Governance

Municipal KPA

Good governance

STATUS Performance


Unacceptable

Performance

Target not Im-

plemented

IDP Objec-

tive

Strategy KPI

Unit of Measure-

ment

Past Year Perfor-

mance (2013/14)

Annual Target

2014/15

Target Q3

31 Mar 15

Actual per-

formance Q3


tion

Provide stra-

tegic leader-

ship and

planning

with well-de-

fined targets

aligned to

the budget

Provide

strategic

leadership,

involve-

ment and

planning

Reviewed

2015/16 Inte-

grated Devel-

opment Plan-

ning, SDBIP

and business

plans

2015/16 Re-

viewed IDP ap-

proved by council

Approved IDP

2014/15

Review IDP and

SDF for 2015/16

Approved Draft

IDP 2015/16

Finilised but

not yet ap-

proved

To be tabled to

council

168

ALIGNMENT AND

LINKAGE


National Outcome


National KPA




Governance

Municipal KPA

Good governance

STATUS Performance


Unacceptable

Performance

Target not Im-

plemented

IDP Objec-

tive

Strategy KPI

Unit of Measure-

ment

Past Year Perfor-

mance (2013/14)

Annual Target

2014/15

Target Q3

31 Mar 15

Actual per-

formance Q3


tion

Service deliv-

ery and

budget imple-

mentation

plan (SDBIP)

compiled an-

nually

l SDBIP devel-

oped and ap-

proved

Approved SDBIP

2013/14

2014/15 SDBIP de-

veloped and ap-

proved by the Exec-

utive Mayor 28 days

after the approval of

the IDP and budget

Draft SDBIP for

2015/2016 de-

veloped

In progress

To be finilised

30 April 2015

169

ALIGNMENT AND

LINKAGE


National Outcome


National KPA




Governance

Municipal KPA

Good governance

STATUS Performance


Unacceptable

Performance

Target not Im-

plemented

IDP Objec-

tive

Strategy KPI

Unit of Measure-

ment

Past Year Perfor-

mance (2013/14)

Annual Target

2014/15

Target Q3

31 Mar 15

Actual per-

formance Q3


tion

Mid-year

budget and

performance

assessment

report devel-

oped

mid-year perfor-

mance report ap-

proved

2014/15 mid-year

budget and perfor-

mance assessment

report developed and

approved by Council

l and submitted to

Provincial and Na-

tional Treasury

2014/15 mid-year

budget and perfor-

mance assessment

report

2014/15 mid-

year budget and

performance as-

sessment report

developed and

approved by

Council l and

submitted to

Provincial and

170

ALIGNMENT AND

LINKAGE


National Outcome


National KPA




Governance

Municipal KPA

Good governance

STATUS Performance


Unacceptable

Performance

Target not Im-

plemented

IDP Objec-

tive

Strategy KPI

Unit of Measure-

ment

Past Year Perfor-

mance (2013/14)

Annual Target

2014/15

Target Q3

31 Mar 15

Actual per-

formance Q3


tion

National Treas-

ury

Strengthen-

ing Interna-

tional rela-

tions

Liaison

with for-

eign diplo-

mats

Number of

MOUs en-

tered into

with other cit-

ies

MOU with BRICS

Cities and African

city

Initiated discussions

with Sol Plaatjie and

2 MOU’s with BRICS

Cities , 1 European

city and 1African city

Chinese city China week

171

ALIGNMENT AND

LINKAGE


National Outcome


National KPA




Governance

Municipal KPA

Good governance

STATUS Performance


Unacceptable

Performance

Target not Im-

plemented

IDP Objec-

tive

Strategy KPI

Unit of Measure-

ment

Past Year Perfor-

mance (2013/14)

Annual Target

2014/15

Target Q3

31 Mar 15

Actual per-

formance Q3


tion

Acquisition

and reten-

tion of do-

nor fund-

ing to sup-

port pro-

grammes

Number of

Donor fund-

ing agree-

ment entered

into.

Donor funding

agreements en-

tered into

Ghent Partnership

revised

1 additional Donor

funding sourced

Comprehensive

report on addi-

tional donor

funding

In progress

172

ALIGNMENT AND

LINKAGE


National Outcome


National KPA




Governance

Municipal KPA

Good governance

STATUS Performance


Unacceptable

Performance

Target not Im-

plemented

IDP Objec-

tive

Strategy KPI

Unit of Measure-

ment

Past Year Perfor-

mance (2013/14)

Annual Target

2014/15

Target Q3

31 Mar 15

Actual per-

formance Q3


tion

Strengthen-

ing Intergov-

ernmental

Relations

Start col-

laborating

on plan-

ning of

projects

Number of

Cooperation

agreements

entered into.

Cooperation

agreements en-

tered into.

Nil 2 MoU’s with provin-

cial departments and

Tertiary Institutions

25%implementa-

tion of MOUs

Draft MOU

with DETEA

has been de-

veloped

strengthen

and reacti-

vate the

knowledge

develop a

knowledge

manage-

ment ac-

tion plan

Knowledge

Management

Strategy de-

veloped and

updated

Approved

Knowledge Man-

agement Strategy

and workshop on

Knowledge Manage-

ment Strategy and

action plan devel-

oped in 2006

Implementation of a

knowledge manage-

ment action plan

100% implemen-

tation of KM ac-

tion plan

0

173

ALIGNMENT AND

LINKAGE


National Outcome


National KPA




Governance

Municipal KPA

Good governance

STATUS Performance


Unacceptable

Performance

Target not Im-

plemented

IDP Objec-

tive

Strategy KPI

Unit of Measure-

ment

Past Year Perfor-

mance (2013/14)

Annual Target

2014/15

Target Q3

31 Mar 15

Actual per-

formance Q3


tion

manage-

ment pro-

gramme in

the city

knowledge man-

agement con-

ducted

Number of

Case Studies

developed

case studies de-

veloped

Nil 2 case studies A workshop/

learning event to

share best prac-

tices

0

174

ALIGNMENT AND

LINKAGE


National Outcome


National KPA




Governance

Municipal KPA

Good governance

STATUS Performance


Unacceptable

Performance

Target not Im-

plemented

IDP Objec-

tive

Strategy KPI

Unit of Measure-

ment

Past Year Perfor-

mance (2013/14)

Annual Target

2014/15

Target Q3

31 Mar 15

Actual per-

formance Q3


tion

Enhancing

interface

with Citi-

zen

A customer

satisfaction

survey con-

ducted

customer satis-

faction survey Re-

port

Nil 1 customer satisfac-

tion survey

Publishing the

report

0

Maintaining

strong and

effective

oversight

structures

Establish-

ment of ef-

fective,

functioning

Audit

Committee

Audit Com-

mittee fully

operational

and meeting

at least 4

Fully operational

Audit Committee

Six (6) meetings held At least four (4)

meetings held

1 1

25/02/15

175

ALIGNMENT AND

LINKAGE


National Outcome


National KPA




Governance

Municipal KPA

Good governance

STATUS Performance


Unacceptable

Performance

Target not Im-

plemented

IDP Objec-

tive

Strategy KPI

Unit of Measure-

ment

Past Year Perfor-

mance (2013/14)

Annual Target

2014/15

Target Q3

31 Mar 15

Actual per-

formance Q3


tion

consisting

of knowl-

edgeable

persons

times annu-

ally

Establish-

ment of ef-

fective,

functioning

Municipal

Municipal

Public Ac-

counts fully

operational

and meeting

at least 4

Fully functional

Municipal Public

Accounts commit-

tee

At least four (4)

meetings held

1 7 +6A

176

ALIGNMENT AND

LINKAGE


National Outcome


National KPA




Governance

Municipal KPA

Good governance

STATUS Performance


Unacceptable

Performance

Target not Im-

plemented

IDP Objec-

tive

Strategy KPI

Unit of Measure-

ment

Past Year Perfor-

mance (2013/14)

Annual Target

2014/15

Target Q3

31 Mar 15

Actual per-

formance Q3


tion

Public Ac-

counts

Committee

consisting

of knowl-

edgeable

persons

times annu-

ally

Functional

Internal Au-

dit Activity,

Fully ca-

pacitated

Internal

Functional In-

ternal audit

Fully staffed and

functional internal

audit activity

Twenty four (24) Au-

dit Projects com-

pleted.

100% implementa-

tion of the approved

internal audit plan

Number of com-

pleted projects

for Q3 as per

5 of the 9 pro-

jects for Q3

completed

-4 Projects to be

completed dur-

ing the 4th

177

ALIGNMENT AND

LINKAGE


National Outcome


National KPA




Governance

Municipal KPA

Good governance

STATUS Performance


Unacceptable

Performance

Target not Im-

plemented

IDP Objec-

tive

Strategy KPI

Unit of Measure-

ment

Past Year Perfor-

mance (2013/14)

Annual Target

2014/15

Target Q3

31 Mar 15

Actual per-

formance Q3


tion

Audit Ac-

tivity con-

sisting of

competent

and knowl-

edgeable

staff

activity oper-

ating accord-

ing to the IIA

Standards

and ap-

proved risk

based three

year rolling

strategic au-

dit plan

approved

2014/15 Internal

Audit Plan

quarter.

The 4 projects

not completed

were due to

delays by man-

agement to

avail them-

selves for entry

meetings and

178

ALIGNMENT AND

LINKAGE


National Outcome


National KPA




Governance

Municipal KPA

Good governance

STATUS Performance


Unacceptable

Performance

Target not Im-

plemented

IDP Objec-

tive

Strategy KPI

Unit of Measure-

ment

Past Year Perfor-

mance (2013/14)

Annual Target

2014/15

Target Q3

31 Mar 15

Actual per-

formance Q3


tion

the unavailabil-

ity of infor-

mation to be

audited.

Compliance

to good gov-

ernance

through En-

terprise

Wide Risk

Pro Active

Risk Man-

agement

govern-

ance

framework

Reviewed

and imple-

mented Risk

management

Policy, Strat-

Reduce and Man-

age Risks to ac-

ceptable appetite

Approved strategy,,

policy and imple-

mentation plan of

Risk Management

and action plan

100% implemen-

tation of the

strategy and pol-

icy

0

179

ALIGNMENT AND

LINKAGE


National Outcome


National KPA




Governance

Municipal KPA

Good governance

STATUS Performance


Unacceptable

Performance

Target not Im-

plemented

IDP Objec-

tive

Strategy KPI

Unit of Measure-

ment

Past Year Perfor-

mance (2013/14)

Annual Target

2014/15

Target Q3

31 Mar 15

Actual per-

formance Q3


tion

Manage-

ment

and pro-

cesses

egy, imple-

mentation

plan

Number of

strategic and

operational

risk registers

reviewed

Reviewed strate-

gic and opera-

tional risk register

One Strategic Regis-

ter

8 registers reviewed

(1 strategic and 7

departments)

1 quarterly re-

port implementa-

tion of risk regis-

ters

3 finance

registers re-

viewed

2

180

ALIGNMENT AND

LINKAGE


National Outcome


National KPA




Governance

Municipal KPA

Good governance

STATUS Performance


Unacceptable

Performance

Target not Im-

plemented

IDP Objec-

tive

Strategy KPI

Unit of Measure-

ment

Past Year Perfor-

mance (2013/14)

Annual Target

2014/15

Target Q3

31 Mar 15

Actual per-

formance Q3


tion

Effective

Anti Fraud

and Cor-

ruption

prevention

and re-

sponse

Review , de-

velopment

and Imple-

mentation of

Policy, Strat-

egy, whistle

Blowing and

Prevention

Plan

Zero tolerance to

Fraud and Corrup-

tion

14 cases reported 12 reports devel-

oped and approved

on all reported alle-

gations of fraud and

corruption inci-

dences

3 2 reports

-1

181

ALIGNMENT AND

LINKAGE


National Outcome


National KPA




Governance

Municipal KPA

Good governance

STATUS Performance


Unacceptable

Performance

Target not Im-

plemented

IDP Objec-

tive

Strategy KPI

Unit of Measure-

ment

Past Year Perfor-

mance (2013/14)

Annual Target

2014/15

Target Q3

31 Mar 15

Actual per-

formance Q3


tion

Percentage

increase in

the number

of concluded

cases on ir-

regular, fruit-

less and

wasteful ex-

penditure

100% investigations

of all reported cases

of irregular, fruitless

and wasteful ex-

penditure

70% investiga-

tions of all re-

ported cases of

irregular, fruit-

less and waste-

ful expenditure

4 reports fi-

nalized

182

ALIGNMENT AND

LINKAGE


National Outcome


National KPA




Governance

Municipal KPA

Good governance

STATUS Performance


Unacceptable

Performance

Target not Im-

plemented

IDP Objec-

tive

Strategy KPI

Unit of Measure-

ment

Past Year Perfor-

mance (2013/14)

Annual Target

2014/15

Target Q3

31 Mar 15

Actual per-

formance Q3


tion

Strengthen

community

involvement

to participate

in the affairs

of the munic-

ipality and

influence re-

source allo-

cation

Enhance

public par-

ticipation

in the af-

fairs of the

municipal-

ity

Number of

clustered

ward based

plans ap-

proved by

council

Develop and ap-

prove clustered

wards base plans

Nil 11 clustered wards

base plan

5 clustered

wards base

plans

0

183

ALIGNMENT AND

LINKAGE


National Outcome


National KPA




Governance

Municipal KPA

Good governance

STATUS Performance


Unacceptable

Performance

Target not Im-

plemented

IDP Objec-

tive

Strategy KPI

Unit of Measure-

ment

Past Year Perfor-

mance (2013/14)

Annual Target

2014/15

Target Q3

31 Mar 15

Actual per-

formance Q3


tion

Number of

officials

trained in

CBP

Trained officials

in CBP

Nil 20 officials trained in

CBP training

- 0

6.5.8 CORPORATE SERVICES

184

ALIGNMENT AND LINK-

AGE






Governance

Municipal KPA Good governance

STATUS Performance


Unacceptable Per-

formance

Target not Im-

plemented

IDP Objective Strategy KPI Unit of Measure-

ment

Past Year Per-

formance

(2013/14)

Annual Target

2014/15

Target Q3

31 Mar 15

Actual per-

formance Q3


tion

Enhance IT

governance

and strategy

and formulate

governance

plans and

strategies, as

well as accom-

panying poli-

cies and pro-

cedures, to

concurrently

Develop

and monitor

an IT Gov-

ernance

Maturity

Model

100% im-

plementation

of formal IT

Governance

Maturity

Model

Monthly status re-

port

ITGMM has

been developed

as part of the

ICT Strategy

document.

100% implemen-

tation of ITGMM

25% Implemen-

tation

Completed as

part of IT

Strategy

None

None

185

ALIGNMENT AND LINK-

AGE






Governance


STATUS Performance


Unacceptable Per-

formance

Target not Im-

plemented


ment

Past Year Per-

formance

(2013/14)

Annual Target

2014/15

Target Q3

31 Mar 15

Actual per-

formance Q3


tion

enable the mu-

nicipality to

achieve its

strategic vi-

sion, support

audit

requirements,

manage risk,

and exhibit re-

sponsible fi-

nancial man-

agement

186

ALIGNMENT AND LINK-

AGE






Governance


STATUS Performance


Unacceptable Per-

formance

Target not Im-

plemented


ment

Past Year Per-

formance

(2013/14)

Annual Target

2014/15

Target Q3

31 Mar 15

Actual per-

formance Q3


tion

Develop-

ment of an

overall IT

Strategy

Overall IT

Strategy de-

veloped

Monthly status re-

port

IT Strategy de-

veloped and ap-

proved

100% implemen-

tation of IT Strat-

egy

Monitoring of It

Strategy

On-going

None None

Develop-

ment of IT

Master Sys-

tems Plan

ITMSP De-

veloped and

monitored

Monthly status re-

port

ITMSP devel-

oped and ap-

proved as part of

the IT Strategy

Implementation of

ITMSP

25% IT Strategy

still adequate

None None

Review of

IT Policy

Framework

Number of

IT Policies

reviewed to

be in line

Policies and BCP

approved

IT Password

Control Policy

and Cellular

Phone Policy

4 ICT policies re-

viewed

1 Policy revised User Access

Management

Policy Drafted

Not submit-

ted for ap-

proval

To be submitted

for approval

187

ALIGNMENT AND LINK-

AGE






Governance


STATUS Performance


Unacceptable Per-

formance

Target not Im-

plemented


ment

Past Year Per-

formance

(2013/14)

Annual Target

2014/15

Target Q3

31 Mar 15

Actual per-

formance Q3


tion

and Busi-

ness Conti-

nuity Plan

with IT Strat-

egy and

ITMSP

developed and

approved

Proper rec-

ord keeping

of all ICT

and related

equipment,

systems

and soft-

ware

IT related

equipment,

systems and

software

procured

and utilized

as outlined

in ITMSP

Assets recorded

on Assets data-

base regarding

assets information

and user.

Manage Engine

Service Desk

Plus application

procured.

100% deployment

of Service Desk

Plus application

Monitoring 80% of all

equipment

captured on

system. This

is due to un-

der-staffing of

unit and lack

of proper

training on us-

Other mod-

ules for the

software

need to pur-

chased and

training pro-

vided for end

users for ef-

additional Mod-

ule to be pro-

cured

188

ALIGNMENT AND LINK-

AGE






Governance


STATUS Performance


Unacceptable Per-

formance

Target not Im-

plemented


ment

Past Year Per-

formance

(2013/14)

Annual Target

2014/15

Target Q3

31 Mar 15

Actual per-

formance Q3


tion

age of Man-

age Engine

Service Desk

fective utli-

lisation of the

system

Redevelop-

ment of

MMM Intra-

net

100% fully

fledged and

updated in-

tranet

Fully fledged and

updated intranet

MMM Intranet

redeveloped and

launched. Up-

dates are made

as needed

On-going monitor-

ing of Intranet traf-

fic as well as on-

going mainte-

nance and up-

grading of site as

and when re-

quired

On-going moni-

toring of Intranet

traffic as well as

on-going mainte-

nance and up-

grading of site as

and when re-

quired

Departmental

information

updated on an

ongoing basis

Departmental

information

still outstand-

ing from

some depart-

ments

Content is pub-

lished as and

when received

from stakehold-

ers

189

ALIGNMENT AND LINK-

AGE






Governance


STATUS Performance


Unacceptable Per-

formance

Target not Im-

plemented


ment

Past Year Per-

formance

(2013/14)

Annual Target

2014/15

Target Q3

31 Mar 15

Actual per-

formance Q3


tion

Analysis of

all current

information

systems

used by

MMM

Audited in-

formation

systems to

determine

redundancy

and obso-

leteness

Redundancy and

obsoleteness de-

termined by the

information sys-

tem

eVenus system

in the process of

being migrated

to SOLAR.

Other systems

to be migrated to

additional SO-

LAR modules

have been iden-

tified.

Traffic system

replaced

On-going monitor-

ing of all MMM in-

formation systems

On-going moni-

toring of all

MMM infor-

mation systems

On-going

None None

190

ALIGNMENT AND LINK-

AGE






Governance


STATUS Performance


Unacceptable Per-

formance

Target not Im-

plemented


ment

Past Year Per-

formance

(2013/14)

Annual Target

2014/15

Target Q3

31 Mar 15

Actual per-

formance Q3


tion

Upgrade

current In-

ternet/e-

mail/system

lines

Number of

municipal

buildings

that are Wi-

Fi enabled

All municipal

buildings enabled

with Wi-Fi.

Completed. On-going monitor-

ing of bandwidth

for possible up-

grades

Awarding of ten-

der

Awaiting

finilisation of

Tender by

Supply Chain

Specification

criteria not

met by bid-

ders

Bidders rein-

vited to submit

documentation

according to

specifications

Replace-

ment of ob-

solete serv-

ers

Stable oper-

ation of

newly pro-

cured serv-

ers

Expansion of

server capacity

Completed as

part of SOLAR

migration pro-

ject. Triangle so-

lution with 3 x

different server

sites have been

built.

% increase in

server capacity

Triangular

server envi-

ronment in-

stalled and

SOLAR mi-

gration in

progress

None None

191

ALIGNMENT AND LINK-

AGE






Governance


STATUS Performance


Unacceptable Per-

formance

Target not Im-

plemented


ment

Past Year Per-

formance

(2013/14)

Annual Target

2014/15

Target Q3

31 Mar 15

Actual per-

formance Q3


tion

Finalising of

Bram

Fischer tel-

ephone

system

New VoIP

system op-

erational

On-going monitor-

ing of telephone

system

99% Complete.

Currently await-

ing on Telkom to

perform final cut-

over

New telephone

system fully oper-

ational

On-going moni-

toring of tele-

phone system

Telephone

system not

migrated due

to non-stand-

ardisation of

infrastructure

between

Bram Fischer,

Regional Of-

fice and Me-

chanical

Workshop

and lack of

Telephone

system not

fully VoIP

Deviation for an

immediate solu-

tion to rectify

non-standard

infrastructure

and lack of

mainte-

nance/service

level agree-

ments for the

VoIP service

192

ALIGNMENT AND LINK-

AGE






Governance


STATUS Performance


Unacceptable Per-

formance

Target not Im-

plemented


ment

Past Year Per-

formance

(2013/14)

Annual Target

2014/15

Target Q3

31 Mar 15

Actual per-

formance Q3


tion

maintanance

for the PABX

Maintain 2-

hour turna-

round time

on support

calls

Service desk

reports indi-

cating turna-

round time

Maintain 2-hour

turnaround time

on support calls

On-going pro-

cess

Maintain 2-hour

turnaround time

on support calls

Maintain 2-hour

turnaround time

on support calls

On-going

None None

Develop

system for

software li-

cense man-

agement

Software li-

cense man-

agement

system in

place

System to be re-

viewed and li-

censes to be pro-

cured and man-

aged effectively

Manage Engine

Service Desk

Plus application

procured.

100% implemen-

tation of license

management sys-

tem

On-going moni-

toring of licenses

and review of li-

cense manage-

ment system

On-going

None None

193

ALIGNMENT AND LINK-

AGE






Governance


STATUS Performance


Unacceptable Per-

formance

Target not Im-

plemented


ment

Past Year Per-

formance

(2013/14)

Annual Target

2014/15

Target Q3

31 Mar 15

Actual per-

formance Q3


tion

Improved la-

bour relations

management

% labour

disputes re-

solved in-

ternally

Reduction of

labour dis-

putes

Development of

communication

model to

strengthen rela-

tions with organ-

ised labour

Strategic Em-

ployee Relations

Management

Implementation

and extensive

consultation with

organized La-

bour

None

The commu-

nication

model has

not yet ap-

proved by

Council.

-

Foster good

relationship

with organ-

ised labour

and con-

clude all

Number of

consultative

meetings

held with or-

ganised la-

bour

Meetings with or-

ganised labour

4 meetings 12 meetings

3 meetings None

Meeting

schedule ap-

proved and

we will en-

sure compli-

ance.

194

ALIGNMENT AND LINK-

AGE






Governance


STATUS Performance


Unacceptable Per-

formance

Target not Im-

plemented


ment

Past Year Per-

formance

(2013/14)

Annual Target

2014/15

Target Q3

31 Mar 15

Actual per-

formance Q3


tion

outstanding

labour dis-

putes

Training on labour

legislation and HR

Management

40 officials trained

in labour relations

15 (GMs) 0

Call for Quat-

ation made

by SCM but

no suitable

providers ap-

plied.

The tender to

be re-advertised

as the where no

suitable provid-

ers for the pro-

grammee

Retention

of skills

Identification

of critical po-

sitions and

development

critical positions

and development

of critical positions

identified

None 5 critical position

identified and

3 critical position

identified and

skills and

Policy is still

at LLF Sub-

committee.

195

ALIGNMENT AND LINK-

AGE






Governance


STATUS Performance


Unacceptable Per-

formance

Target not Im-

plemented


ment

Past Year Per-

formance

(2013/14)

Annual Target

2014/15

Target Q3

31 Mar 15

Actual per-

formance Q3


tion

of critical po-

sitions

knowledge trans-

fer plan devel-

oped

knowledge docu-

mented on the

Knowledge

Transfer Plan

Develop-

ment of ca-

reer plan-

ning and

pathing

To develop career

plans and paths

for all occupations

Draft Career

Pathing policy is

in place

Approved and im-

plemented career

pathing policy

Piloting imple-

mentation of ca-

reer pathing pol-

icy at engineer-

ing section

Draft Policy

developed

Policy to be

submitted to

EMT and LLF

Work Place

Skills Plan

Conducting

a skills

needs analy-

sis

Conducting an

skills audit

--

Skills audit report

Data Analysis

and Draft Skills

Audit Report

Skills ques-

tionnaire

memo send to

all Staff for

NA NA

196

ALIGNMENT AND LINK-

AGE






Governance


STATUS Performance


Unacceptable Per-

formance

Target not Im-

plemented


ment

Past Year Per-

formance

(2013/14)

Annual Target

2014/15

Target Q3

31 Mar 15

Actual per-

formance Q3


tion

training

Needs Analy-

sis

Compilation

of a work

skills plan

Compiling a work

place skills plan

by July each year

Submitted WSP

for 2014/15 fi-

nancial year

Approved work

skills plan

Compilation of

Draft WSP.

Draft WSP is

being com-

pleted.

LGSETA only

released the

electronic

WSP in March

hence the de-

lay.

N/A N/A

197

ALIGNMENT AND LINK-

AGE






Governance


STATUS Performance


Unacceptable Per-

formance

Target not Im-

plemented


ment

Past Year Per-

formance

(2013/14)

Annual Target

2014/15

Target Q3

31 Mar 15

Actual per-

formance Q3


tion

Compiling

an annual

implementa-

tion report

by January

each year

WSP annual im-

plementation re-

port

80% implemen-

tation of the

workplace skills

plan

Work skills plan

implementation

report

Quarterly report

submitted to

LGSETA

Quarterly Re-

port Submit-

ted to

LGSETA

N/A N/A

Providing

Accredited

training

courses in

line with

skills needs

Employees

trained (Reported

by means of a

monthly report)

5 training pro-

grammes ap-

proved by

LGSETA

12 Training Pro-

grammes Imple-

mented

6 5

-1 3 x more pro-

grammes will be

implemented in

the 4th quarter

198

ALIGNMENT AND LINK-

AGE






Governance


STATUS Performance


Unacceptable Per-

formance

Target not Im-

plemented


ment

Past Year Per-

formance

(2013/14)

Annual Target

2014/15

Target Q3

31 Mar 15

Actual per-

formance Q3


tion

identified

within WSP

Providing

learner-

ships ap-

proved by

LGSETA

learner-ships ap-

proved and

funded by

LGSETA

None 4 learner-ships

approved and

funded by

LGSETA

2 4 +2

Institutional

transfor-

mation and

re-design

Placement

and re-de-

sign of or-

ganisation

structure

Functional organ-

ogram in place

Top Structure

reviewed and

approved by

Council

Review of organi-

sational structure

to access effec-

tiveness

Placement

was finalised

except for

Planning and

Centlec

Structure of

Planning and

Centlec to be

approved by

LLF before

199

ALIGNMENT AND LINK-

AGE






Governance


STATUS Performance


Unacceptable Per-

formance

Target not Im-

plemented


ment

Past Year Per-

formance

(2013/14)

Annual Target

2014/15

Target Q3

31 Mar 15

Actual per-

formance Q3


tion

placement can

be concluded.

Review of Old

Order By-laws

& Policies

Update old

bylaws and

policies

with legisla-

tion

Number of

old order by-

laws re-

viewed

All old order by-

laws reviewed

- Review of 18 by-

laws

Public participa-

tion + processing

of inputs

Section 80

Noted 10 Ex-

isting Draft

By-laws on 09

April 2015

Two Drafts to

be handled

by Finance &

Speaker's Of-

fice.

Preparations for

Public Participa-

tion Underway

Development

of New By-

Laws

Protect Mu-

nicipality’s

interests

and keep

Municipality

Number of

new by-laws

developed

and ap-

proved

New by-laws de-

veloped and ap-

proved

- 10 new by-laws

developed, ap-

proved and prom-

ulgated

Public participa-

tion + processing

of inputs

Section 80

Noted 12 New

Draft By-laws

on 09 April

2015

One Draft re-

moved from

List.

Preparations for

Public Participa-

tion Underway

200

ALIGNMENT AND LINK-

AGE






Governance


STATUS Performance


Unacceptable Per-

formance

Target not Im-

plemented


ment

Past Year Per-

formance

(2013/14)

Annual Target

2014/15

Target Q3

31 Mar 15

Actual per-

formance Q3


tion

complying

with legisla-

tion

Provision of ef-

ficient corpo-

rate secretariat

to Council,

MAYCO,

Council com-

mittees and

management

Efficient

and func-

tional com-

mittee man-

agement

system

Migration

from manual

document

circulation to

electronic

document

manage-

ment system

(share point

system)

Functional share

point system

Start-up pro-

gram of stag-

gered ap-

proach, i.e

agenda circu-

lated in two

ways electroni-

cally and manu-

ally

(ICT to install

wireless system in

the Council

Chamber)

Gradual phase-in

of electronic sys-

tem: Council

Implementation

program to be

submitted to

EMT

Electronic dis-

tribution of

Council,

MAYCO and

EMT docu-

ments imple-

mented

- -

201

ALIGNMENT AND LINK-

AGE






Governance


STATUS Performance


Unacceptable Per-

formance

Target not Im-

plemented


ment

Past Year Per-

formance

(2013/14)

Annual Target

2014/15

Target Q3

31 Mar 15

Actual per-

formance Q3


tion

Improve inter-

nal govern-

ance systems

Synergy

and interde-

partmental

coordina-

tion

Provide effi-

cient secre-

tarial service

Council taking de-

cisions based on

qualitative provi-

sion of information

by administration

14 Council

meetings, 12

Mayco meet-

ings, 36 Bid

committees, 15

section 80 com-

mittees, 16

MPAC meetings

& 2 other section

79; 40 EMT

meetings

Meetings held as

per schedule (9

Council meetings

scheduled)

3 Council meet-

ings

3MAYCO

18 Bid Commit-

tee

3 Council

meetings

4 MAYCO

6 BEC Meet-

ings

9 BSC Meet-

ings and 2

BAC Meetings

10 Section 79

Meetings

held, 2 Sec-

tion 80 Meet-

ings and 9

SECTION 80

MEETINGS

CUR-

RENTLY

NOT SIT-

TING AC-

CORDING

TO SCHED-

ULE. RE-

QUEST TO

ADHERE TO

APPROVED

SCHEDULE

None. Targets

are achieved

202

ALIGNMENT AND LINK-

AGE






Governance


STATUS Performance


Unacceptable Per-

formance

Target not Im-

plemented


ment

Past Year Per-

formance

(2013/14)

Annual Target

2014/15

Target Q3

31 Mar 15

Actual per-

formance Q3


tion

EMT meet-

ings held. 1

EPWP and 2

CSD meet-

ings held.

HAS BEEN

FOR-

WARDED

TO

SPEAKER.

Tracking of

decisions

Decisions of

Council are

implemented

Electronic tracking

system in place

274 Execution

letters issued to

Directorates

100% tracking of

council decisions

Quarterly report

to EMT and

Council

16 Execution

letters issued

to directorates

25 Reports

received sent

to EMT

Mayco and

Council

Improve and

Strengthen

management

Full compli-

ance to na-

tional and

Records and

Archives Im-

plementation

Implementation of

e-filling across the

municipality

Compliance to the

Records Imple-

mentation plan

Quarterly report

to EMT

Training 10

staff members

in computer

203

ALIGNMENT AND LINK-

AGE






Governance


STATUS Performance


Unacceptable Per-

formance

Target not Im-

plemented


ment

Past Year Per-

formance

(2013/14)

Annual Target

2014/15

Target Q3

31 Mar 15

Actual per-

formance Q3


tion

of Records and

Archives

provincial

legislation

including

adherence

to archives

and records

policy

plan in place

and adhered

to by all di-

rectorates

skills in prepa-

ration for im-

plementation

of e-filing

Establish

and link op-

erational

modules

throughout

Uniformity in

document

manage-

ment system

functional opera-

tional modules

Total of 546 Or-

bit users from

298 users

254 additional Or-

bit users

60 new users Marked re-

duction in Or-

bit users due

to removal of

Centlec staff

from system

Currently

downgrading

application of

Orbit system

204

ALIGNMENT AND LINK-

AGE






Governance


STATUS Performance


Unacceptable Per-

formance

Target not Im-

plemented


ment

Past Year Per-

formance

(2013/14)

Annual Target

2014/15

Target Q3

31 Mar 15

Actual per-

formance Q3


tion

the munici-

pality

due to finan-

cial con-

straints

Improve ser-

vice delivery

by providing

recreation fa-

cilities and

public ameni-

ties to all resi-

dents of Man-

gaung

Maintaining

Municipal

facilities

and public

amenities

Number of

buildings

maintained

according to

maintenance

plan

Buildings main-

tained

20

15

6 Five (4) pro-

jects com-

pleted: Moroto

hall, Strong

room at SCM,

Complete new

cabinets, Up-

grading of

R501

Delays in fi-

nanlising

specifications

More projects

scheduled for

advertisement

on formal qou-

tation

205

ALIGNMENT AND LINK-

AGE






Governance


STATUS Performance


Unacceptable Per-

formance

Target not Im-

plemented


ment

Past Year Per-

formance

(2013/14)

Annual Target

2014/15

Target Q3

31 Mar 15

Actual per-

formance Q3


tion

Number of

building refit-

ted with en-

ergy saving

bulbs

All buildings refit-

ted with energy

saving bulbs

15

2

1 Awaiting for

the delivery

and installa-

tion of EE

Bulbs

N/A N/A

Number of

new office

block in

Mangaung

New office block

in Mangaung

0 1 0 Item served at

the BEC and

referred back

due to tech-

nical function-

ality

N/A N/A

206

ALIGNMENT AND LINK-

AGE






Governance


STATUS Performance


Unacceptable Per-

formance

Target not Im-

plemented


ment

Past Year Per-

formance

(2013/14)

Annual Target

2014/15

Target Q3

31 Mar 15

Actual per-

formance Q3


tion

Promote and

support sports

and recreation

in the Metro

Upgrade

existing

sports facili-

ties

Number of

sport and

social amen-

ities up-

graded

Sport and social

amenities up-

graded

3

7

2

Upgrading of

Botsh S/ Pool:

98% com-

plete. (2) Up-

grading of

Johnson

Bendile 95%

complete. (3)

Upgrading of

Billy Murison

95% com-

Delays in

construction

phase: In-

crease in

Scope

N/A

207

ALIGNMENT AND LINK-

AGE






Governance


STATUS Performance


Unacceptable Per-

formance

Target not Im-

plemented


ment

Past Year Per-

formance

(2013/14)

Annual Target

2014/15

Target Q3

31 Mar 15

Actual per-

formance Q3


tion

plete. (4) Tha-

baNchu

S/Pool: WIP.

(5) Commu-

nity hall in

Grassland:

Contractor

Appointed.

mangaung metropolitan municipality service delivery …€¦ · 31-03-2015 · delivery and budget...

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