manchester bombing read (hidden) emotions manchester …
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READ (HIDDEN) EMOTIONSThe Science Behind a New Skill
Dan Seidman, Behavior Analyst
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Manchester Bombing
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Manchester Bombing
To begin recognizing emotions in the faces of others for more
effective relationships
Paul Ekman
Dr. Ekman’s Body of Work
1. 43 facial muscles form 10,000expressions, but 7 emotions matter
2. People can suppress emotions, butthey “leak” in under ½ a second
3. You can learn to read these microexpressions
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Recognize Others’ Emotions
Seven universal
expressions of emotions:
Surprise
Fear
Anger
Disgust
Contempt
Sadness
Happiness
Facial Expressions
Micro Expression Pre-Test
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Video 1
Surprise
Fear
Anger
Disgust
Contempt
Sad
Happy
Video 1
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Video 2
Surprise
Fear
Anger
Disgust
Contempt
Sad
Happy
Video 2
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Video 4
Surprise
Fear
Anger
Disgust
Contempt
Sad
Happy
Video 3
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Video 6
Surprise
Fear
Anger
Disgust
Contempt
Sad
Happy
Video 4
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Video 8
Surprise
Fear
Anger
Disgust
Contempt
Sad
Happy
Video 5
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Video 9
Surprise
Fear
Anger
Disgust
Contempt
Sad
Happy
Video 6
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Video 10
Surprise
Fear
Anger
Disgust
Contempt
Sad
Happy
Video 7
Pre-Test Answers Surprise
Entire eyebrow pulled up
Mouth hangs open
Eyelids pulled up
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Surprise
TRIGGER:
Sudden, unexpected movement
Fear
*reliable muscles
Eyebrows pulled up and together*
Upper eyelidspulled up
Mouth stretched sideways
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Fear
TRIGGER:
Threat of harm
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Facial Expressions
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Fear
Would you like to work in
the US one day?”
“Not really!”
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*reliable muscles
Open mouth version –
Mouth squared and lips narrowed
Anger
Eyebrows pulled down
Upper lids pulled up
Lower lids pulled up
Margins of lips rolled in*
Sometimes lips tight
Chin boss up or thrust
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Anger
TRIGGER:
Blocking of goals
Disgust
*reliable muscles
Nose wrinkled
Upper lip pulled up*
Lips loose
Eyebrows pulled down
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Disgust
TRIGGER:
Something distasteful
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Contempt
Eyes neutral
Lip corner pulled up and back on one side only (the only unilateral expression)
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Contempt
TRIGGER:
Feel superiority
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Sadness
*reliable muscles
Inner corner of eyebrows raised*
Eyelids loose
Lip corners
pulled down*
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Sadness
TRIGGER:
Loss of valued person or object
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Sadness
Happiness
*reliable muscles
Lip corners pulled up towards temples
Cheeks are raised
Outer eyes tighten* (‘crows feet’)
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Happiness
TRIGGER:
Pleasure
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Genuine Smile
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Bonus
EmotionName this Feeling
Micro Expression Post-Test
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Video 1
Surprise
Fear
Anger
Disgust
Contempt
Sad
Happy
Video 1
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Video 2
Surprise
Fear
Anger
Disgust
Contempt
Sad
Happy
Video 2
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Video 4
Surprise
Fear
Anger
Disgust
Contempt
Sad
Happy
Video 3
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Video 5
Surprise
Fear
Anger
Disgust
Contempt
Sad
Happy
Video 4
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Video 6
Surprise
Fear
Anger
Disgust
Contempt
Sad
Happy
Video 5
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Video 7
Surprise
Fear
Anger
Disgust
Contempt
Sad
Happy
Video 6
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Video 9
Surprise
Fear
Anger
Disgust
Contempt
Sad
Happy
Video 7 Post-Test Answers
Manage Others’ ResponsesInside Out - Pixar
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Inside Out - Pixar
Inside Out - Emotions
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Inside Out - Pixar
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65 66
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Apply this New Skill
Trigger for each Emotion
Surprise – sudden, unexpected movement
Fear – threat of harm
Anger – blocking of goals
Disgust - offensive
Contempt – feel superiority
Sadness – loss of valued person or object
Happiness - pleasure
Simulations / Role PlaySTRATEGY MEETINGYou’re in a meeting with a potential partner who has indicated she is very interested in working together. She listens as you describe your idea on how you can accomplish goals that would benefit both of you. As you smile and ask her thoughts, she exhibits contempt.
How do you respond?
NOTE: The trigger for contempt is feeling superior.
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Simulations / Role PlayINTERVIEWYou are interviewing a candidate for a mid-level management position. He looks strong on paper and now
you’re meeting him in person. When you ask about his last
position, you think you saw anger, but you’re not sure.
How do you respond?
NOTE: The trigger for anger is blocking one’s goals.Question
What was your highlight moment from the Read (Hidden) Emotions experience?
READ (HIDDEN) EMOTIONSThe Science Behind a New Skill
Dan Seidman, Behavior Analyst