managing without the title
TRANSCRIPT
Managing without the title
How to talk UX to get buy in from your library
I am Carrie MoranLeadership is hard & messy sometimes, but librarians are tough! You can find me at @digitalcarrie (during conferences)
Hello
“
“Of the modes of persuasion furnished by the spoken word there are three kinds. The first kind depends on the personal character of the speaker; the second on
putting the audience into a certain frame of mind; the third on the proof, or
apparent proof, provided by the words of the speech itself.” - Aristotle
Personal characterAKA why am I qualified to talk about this?
1
Where this started
Web Redesign & Policy Taskforce (WRAPT)
Frame of mindAKA how do I get everyone else on board?
2
TeamworkBuilding your UX army
Defining roles
◉ recognize expertise of each person
◉ make it visual
◉ title < contributions
A safe environment
be vulnerable
get to know each other
set ground rules
Establish trust
As a leader
follow through
give positive feedback
LISTEN
Conflict happens
address it early
know your allies
choose your battles
Run that meeting like a BOSS
Scheduling
★ regular schedule★ on their calendar★ reminders
Agenda
★ make one★ share it before the
meeting★ stick to it
Goals
★ set them together★ easy wins + big picture★ timelines
Stay organized
★ assign roles ★ call for closure★ shared documents need a
home
Laugh
★ for real★ break tension★ it’s not that serious
Follow up
★ take minutes w/action items
★ put things in writing★ check in
ProofAKA what did I do that worked?
3
Using UX methods
Personas
Build empathy for
users
&
each other
Card sorting
Visualize
team roles
&
problems
to solve
Feedback
Surveys &
open forums
Usability testing
Record it
&
watch together
Continuous improvement
◉ be proactive
◉ make use of the structure you created
◉ look for opportunities
◉ ask for more
Credits
Special thanks to all the people who made and released these awesome resources for free:
◉ Presentation template by SlidesCarnival◉ Photos (CC BY-NC-ND 2.0 license):
○ “Velociraptor” by flickr user Tomi Lattu