Managing an Enterprise RTOProviding High Impact Training to meet organisational

needs

• The enterprise is a legal business entity within Australia

• The enterprise is registered as an RTO• The principal business of the enterprise is

not training and development• The primary target population for the RTO

is the employees of the enterprise

The Enterprise RTO

The Enterprise RTO

‘Centralised ERTOs’

(~ 48% of responses). This type of ERTO reported

that 100% of its training effort was either delivered by

dedicated trainers only, or delivered by dedicated

trainers with some minor assistance from business

unit team leaders, supervisors, and/or experienced

employees.

‘Integrated ERTOs’

(~ 43% of responses). This type of ERTO reported

that 100% of its training effort was delivered on-the-

job by 'subject matter experts‘ (i.e. business unit

team leaders, supervisors, experienced employees or

volunteers) with support as needed from dedicated

trainers.

‘Volunteer ERTOs’

(~ 9% of responses). This type of ERTO reported

that 100% of its training effort was either delivered by

volunteers only, or delivered in the major part by

volunteers supported where needed by qualified

training co-ordinators or facilitators.

Its not just about the Qualification

CORPORATEMISSION

BusinessProcesses

& Procedures

STRATEGICGOALS

BUSINESSOBJECTIVES

Work LevelStandards

CapabilityRegister

PositionDescription

WorkInstructions

Policy &Procedure

Manual

ExternalLegislation& Licensing

TrainingContent

&Materials

TrainingPrograms

&Interventions

Individual &Team

TrainingPlans

TRAININGDELIVERY

JOBPERFORMANCE

EVALUATION OF TRAINING OUTCOMES

Feedback process

COMPETENCYASSESSMENT

Mapping

TrainingPackage

Competencies

TrainingPackage

AssessmentElements

Mapping

Organisation Focused Measurement Metrics(What do we measure)

Organisation Focused Measurement Metrics(What SHOULD we measure)

Key Metrics we Measure

• Level 3 - Job Impact: % of staff who applied key training concepts;

• Level 4 - Business Impact: Quantitative and qualitative assessment of impact of training of achievement of strategic plan;

• Business Metrics (ROI) - Impact of training upon client service delivery; and

• Total Cost

Utilise Integrated Learning Opportunities

With Formal Learning

• Face to face Facilitator lead training;• Structured E-Learning;• Formal Assessment;• Explicit Goals; • Measurable outcomes.

Linked to Individual and Organisational ROI Evaluation

With an Appropriate Funding Model

• 100% Funded by Organisation –

0% charge to business units;• ?% Funded by Organisation –

?% charge to business units;• 0% Funded by Organisation –

100% charge to business units;• + External funding/training to reduce

overall costs to organisation

Finding External Funding

• State and Federal Government1. Trainee and Apprenticeships

2. Strategic investment fund

3. National Workforce Development Fund

Finding External Funding

• External Training (Fee for Service)1. Niche Marketing

2. Core Business skills

3. Similar Businesses (Smaller or Larger)

4. Government and Enterprise Contracts

5. Consulting

Creates Business Satisfaction and Outstanding ROI