8/3/2019 Manager HR or Director or District Manager or Area Manager or Re

1/1

TERRIE PIERSEE

7834 SANDUSKYKANSAS CITY, KS 66112Phone: (913) 515-4379

________________________________________

OBJECTIVEManagement position where I can effectively utilize my expertise in human relations, training and development, and staff recruitment and retention.SUMMARY OF QUALIFICATIONSManagement professional experienced working in a fast paced and demanding environment with strong organizational, interpersonal and leadership skills. Trustworthy, ethical and high level of energy, committed to superior customer service andemployee relations. Detail oriented and able to multi-task effectively. Effective leader with ability to motivate others, build a strong team and get the job done.WORK EXPERIENCEHuman Resources/Multi Unit Professional (2/1994 - 1/2011)GODFATHERS PIZZA INC, Kansas City, KSMy career has shown a progression of responsibilities. With Godfatheras Pizza myrole began as an Assistant Manager and progressed into multi-unit management, human resources management and director level positions. Many of these position required strategic planning to achieve long term objectives. Planning for future

growth and developing the talent needed for this expansion was a critical portion of my positions. Preparing for cost increases and staying aware of the competition in the different markets and planning for the impact on the restaurants. Ability to train team on controlling costs and developing a strong team to build business. Developed restaurant budgets within company parameters. Forecast sales,set goals and objectives for team, analyze results. Quality, Service and Cleanliness audit scores during my time in operations, customer complaints declined. Received a paid trip to Hawaii for performance in achieving sales and cash flow objectives. Recognition for sales growth and cash flow improvement.

In my human resources capacity, I prepared and conducted many training classes to improve the turnover percent, lower the grievances filed and create awarenessof sound legal practices in the workplace. Developed and instituted policies and

procedures for the company. Analyzed manpower and succession planning monthly.Recruiting for exempt and non-exempt positions, conducted interviews, references, and orientations. The operations background I brought to the human resourcesposition improved the working relationship between the restaurant personnel andthe corporate office. This allowed for better communication and created an environment where proper handling of daily paperwork, few mistakes in cash, payroll,etc occurred. This gave management more time to focus on the quality, service and cleanliness of the restaurants, and the office personnel to spend less time on the phone with the restaurants explaining what they needed.

In conclusion, I view my career with Godfatheras Pizza as a coach, trainer, motivator, leader, recruiter and strategic and tactical planner to attain corporateobjectives.

Godfatheras Pizza:9 years Operations a" 7 years multi unit management8 years Human Resources ManagementEDUCATIONBachelor of ScienceMissouri Western State UniversitySt Joseph, MO