8/10/2019 Manager Commercial Real Estate in Los Angeles CA Resume Charlotte Modugno

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CHARLOTTE MODUGNO,CCIMPort Hueneme, CA 93041 661.645.0896 cmodugno@hotmail.com

SENIOR REAL ESTATE MANAGEMENT PROFESSIONAL

Innovative real estate professional leveraging 20+ years of experience in asset and property management tooptimize specific location operations and negotiate lucrative individual site contracts. Results-driven projectmanager evaluating property portfolios to ensure high return on investment. Skilled business leader withexpertise in franchise administration implementing processes to increase efficiencies and reduce expenses.Experienced manager creating high-performing goal achieving teams through mentoring, coaching andfeedback. Collaborated with executive leadership to achieve organizational goals.

A R E A S O F S T R E N G T H

Strategic Planning & Execution

Continuous Process Improvement Staff Training & Development Contract Negotiation

Insurance Compliance

Project Development & Management

Critical Thinking Franchise Administration Property Management

CAM Budgets & Reconciliations

L E A D E R S H I P E X P E R I E N C E

IHOP & Applebees (DineEquity)

Oversaw all aspects of development, compliance, franchise administration and property management of3400+ restaurants. Finalized ~100 transactions per year, including new openings, lease and franchiserenewals.

Spearheaded department reorganization and led teams in new development, existing propertymanagement, insurance compliance and franchise administrative functions.

Managed operations during IHOPs acquisition of Applebees restaurant portfolio and database

conversions from SiteSeer to Oracle to PeopleSoft, which impacted daily work load by 40%.Farmers Insurance

Directed all aspects of real estate for 170 properties, including dispositions, acquisitions, lease renewalsand site selection.

N E G O T I A T I O N S E X P E R I E N C E

IHOP & Applebees (DineEquity) Resolved a Common Area Maintenance (CAM) dispute through negotiations, resulting in a savings of

$62k.

Negotiated a lease to eliminate percentage rent of 5% of sales and reduce rent base by $37k annually ona 10-year extension.

Farmers Insurance

Received Spot Bonus Award for negotiation and execution of new lease in three months for 55,462 sq.ft. which yielded $7.1mm rental income over 5-year term.

Negotiated 22 lease deals in 12 months totaling $16.8mm in rental lease obligations.

Disposed 11 company-owned facilities within a year, yielding $4.6mm profit.

8/10/2019 Manager Commercial Real Estate in Los Angeles CA Resume Charlotte Modugno

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CHARLOTTE MODUGNO, CCIM Resume, page 2

P R O F E S S I O N A L E X P E R I E N C E

IHOP & Applebees (DineEquity), Glendale, CA 2002-2014DineEquity franchises over 3400 Applebees and IHOP restaurants in the international and U.S. markets.

Manager, Franchise & Property AdministrationDirected day-to-day activities of franchise administration and property management including financial analysisand database management; franchise operations and new development; lease and franchise extensions; storeopenings and closings; surplus property dispositions; insurance compliance; Common Area Maintenance(CAM) budgets and reconciliations. Led team of 3 direct reports and 5 indirect reports, including hiring,training, developing and evaluating.

Farmers Insurance, Los Angeles, CA 2001-2002Third largest underwriting insurance group in U.S. specializing in underwriting insurance, including auto, boat,

home and life.

Property ManagerAnalyzed portfolio of properties and increased operation efficiency through restructuring, dispositions andacquisitions.

Previous positions include: Manager of Corporate Real Estate, Alpha Therapeutic Corporation; Assistant toGeneral Manager & Operations Manager, The OConnor Group; Property Manager, The Mat West Company.

E D U C A T I O N & L I C E N S E S

Bachelor of Arts, English, California State UniversityFullerton, Fullerton, CA

Certified Commercial Investment Member (CCIM)Licensed Real Estate Agent, CaliforniaNotary Public, County of Los Angeles