MANAGEMENT SYSTEMS CERTIFICATION TL 9000

TL 9000 was designed specifically for telecommunications industry manufacturers, customers and suppliers.

It is based on the ISO 9001 standard and was developed by the Quality Excellence for Suppliers of Telecommunications (QuEST) Forum in response to product and service failures within the industry. Implementers of TL 9000 must have a quality system that controls the design, development, production, delivery, installation, and maintenance of products and services.

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TL 9000

This includes performance and cost-based measurements that measure quality/service reliability and quality performance, including:

• Performance measurements based on reliability of product

• Software development and life-cycle management• Requirements for specialized service functions such

as installation and engineering• Requirements to address communications between

telecom network operators and suppliers• Reporting of quality measurement data to a central

repository

Who should look for the standard?

• Any company, within the Telecommunications industry sector, who desires to improve its quality assurance processes and increase the satisfaction of its customers

• Companies who want to demonstrate conformity with international standards to protect the integrity and use of telecom products hardware, software and services

Who benefits from TL 9000?

• Buyers benefit from assured consistent quality across all products and services by using TL 9000 certified suppliers, along with significant cost savings of on-site inspections. What’s more, the Registration Management System (RMS) provides regular performance data for analysis against industry benchmarks and objective product or supplier evaluations.

• Suppliers profit by conformance to TL 9000 standards, thus validating the quality of product, services and customer care that they provide. It reduces the costs of second party quality audits and helps create customized performance reports for current and potential customers.

• Both Service Providers and Suppliers gain from cost efficiencies and improved supplier relationships across the supply chain. The TL 9000 certification guarantees that suppliers have a QMS that has been systematically audited by an independent TL 9000 certification body.

• Organizations drive further product and service improvement through a strong commitment to

quality and business excellence, thus boosting their time-to-market and competitive advantage.

Implementing a program based on TL 9000 provides benefit, cost and risk management considerations that are important for the organization, its customers and other interested parties.

• Customer loyalty• Expansion of market opportunities• Operational efficiency and effectiveness• Flexible and fast responses to market opportunities• Competitive advantage through improved

organizational capabilities• Motivation of employees towards the organization’s

goals and objectives• Establishment of a method to gather and measure

quality and performance data• Demonstrates a commitment to product quality

and customer value through focus on cycle-time reductions; on-time deliveries; return rates; reliability; and defect elimination

• Ability to create value by optimization of costs and resources as well as flexibility and speed of responses to changing markets