manage your ap is securely and easily ibm apim 4.0
TRANSCRIPT
© 2015 IBM Corporation
2381 Manage Your APIs Securely & Easily: IBM API Management introduction Sid Bhatia – Product Management
Matt Roberts – Product Engineering
Why APIs?
Adoption of cloud, analytics, mobile & social computing is forcing organizations to open IT assets to new business channels
…and challenging them to rethink the way they have traditionally approached security & control
Between 2005 and 2020, the
amount of data in the world will grow 300X, from
130 to 40,000 exabytes.
81% of adults use personally owned mobile
devices for conducting
business
70% of employees are
engaged in social activities both internally and externally
73% of organizations
discovered cloud usage
outside of IT or security policies
Websites
Connected Appliances
Partners Websites/Sensors
Internet TVs
Smartphones
Tablets
Game Consoles
Connected Cars
Millions 1993 - 2000
The way organizations reach customers is evolving
Trillions
© 2014 IBM Corporation
APIs represent a new, fast-growing channel opportunity
Branch Toll-free Website Web APIs
By 2015, 75% of the Fortune 1000 offer public Web APIs
By 2016, 50% of B2B collaboration will take place through Web APIs
8
The app revolution
Apps are everywhere The quantity and usefulness of
web and mobile apps has led to
an “app revolution” among
consumers and businesses alike.
Experience matters Customers and employees now
expect a delightful and
seamless experience across all
interactions with a business.
Cloud makes it possible Apps today can be stitched
together quickly with pre-built
assets. Cloud makes the API
economy possible.
Fundamentally changing the way we interact with technology.
And App development is
about Speed and Choice
API Economy Value Chain
API Use Cases & Challenges
Common API use cases
• Provide omni-channel access to business information for accelerating internal app development
• Collaborate with business partners faster, in an open but secure & managed way, while providing a complete self-service experience
• Power Mobile apps with enterprise data to innovate and provide high value to customers
• Publish APIs publicly to drive innovation, tap into broad developer ecosystem and promote brand
• Extend brand reach from Systems of Record to bridge to Systems of Engagement
• Provide secure composite services in the Cloud
• Provide 3rd party Cloud services to app dev teams to achieve centralized governance and cost optimization
• Enable new business channels by monetizing enterprise data
Public API initiative Drive visibility and
innovation
Private API use Drive scale
requirements
Public Partner Private •APIs are open to any developer who wants to sign up
•Apps are more targeted towards end consumers
•The business driver is fostering external innovation, and quickly enter new customer facing ecosystems
•APIs are open to select business partners
•Apps could be targeted at end consumers or business users
•The business driver is often linked to the ability to automate processes, exchange data, and accelerate partner on-boarding
•APIs are exposed only to existing developers within the enterprise
•Apps are usually targeted at employees of the enterprise
•The business driver can be channel consistency, productivity through re-use, and internal innovation
APIs for whom?
• Drives Adoptions of APIs
• Typically low valued assets
• Drive brand loyalty
• Enter new channels
For Free
Facebook Login API provides free authentication for any Web / mobile app
Example:
Developer Pays
Business Asset must be of high value to the Developer
For example, marketing analytics, news,
Capabilities such as credit checks
Amazon EC2 Web Services – APIs charge per usage to launch and manage virtual servers.
Example:
Developer Gets Paid
Provides incentive for developer to leverage web API
Ad placements
Percentage of revenue sold product or services
Google AdSense APIs pay developers who include advertising content into apps
Example:
Indirect
Use of API achieves some goal that drives business model.
E.g. Increase awareness of specific content, or offerings
eBay Trading APIs offer developers access to trading services extending the reach of listings and transactions
Example:
The Business of APIs – Who pays?
API externalization
Multi-tenancy
Rate limiting
Runtime policy enforcement
API deployment
OAuth security management
Data transformation/redaction
Backend service discovery
Version management
Analytics support
Role-based access control
Environment management
Monitoring and notification
API exploration
Self-service sign up
Interactive API testing
App key provisioning
API usage analytics
Rate limit notification
Multiple dev communities
Real API Success = API externalization + realization
API realization
Introducing IBM API Management to manage your APIs
Securely expose your business to an internal/external developer ecosystem
Provide self-service API portals to internal/external app developers
Expose business services securely as APIs to select developer communities & analyze API usage
Manage & monitor the entire API platform
On-premise private
Off-premise SaaS
Off-premise dedicated
Hybrid
IBM API Management
Where does API Management fit?
On-premise private
Off-premise SaaS
Off-premise dedicated
Product highlights
Enabling businesses to join the API Economy IBM API Management - on-cloud & on-premise
Engage with app developers through portals
• API exploration • Self-service sign up • Interactive API testing • App & Key management • API usage analytics • Rate limit notification • Multiple dev communities • Build custom portal with blogs,
forums
• Define & Secure REST & SOAP APIs, Publish to multiple developer portals & users, Analyze API usage & performance
• A resilient integrated API runtime gateway infrastructure with IBM DataPower Gateway for enforcement of runtime policies to secure & control API traffic
• Seamlessly move APIs & Plans from public to private cloud or on-prem for complete flexibility
Define, publish & manage APIs
• OAuth security management • Backend service discovery • API lifecycle management • API subscription management • Data transformation/redaction • Rate limiting at Plan/Resource level • API user & Plan management • API deployment to Gateway • API security enforcement • API Analytics to gain business
insight • Custom roles & role-based access
control
Manage API environment
• Administer & scale system resources
• Monitor runtime health • Multi-tenancy REST APIs to extend/customize
• Developer Portal • User onboarding • Integration with API testing
tools (SoapUI NG Pro, Ready! API)
• Integration with Content Management System (Drupal)
API Developer
• How do I assemble APIs?
• How do I manage security?
• Will the infrastructure scale?
• How do I measure
performance?
App Developer
• Where do I access
APIs?
• How do I understand the
APIs?
• How do I measure
success?
API Product Manager
• How can I rapidly release & update my
APIs?
• How do I publicize my API?
• How do I measure success?
Operations Lead*
• How do I manage all the
API Environments that are
being requested?
• How can I scale each
environment?
• How can I easily find and
fix issues?
API Success Requires Addressing Needs of
Multiple Stakeholders
* Not applicable to SaaS
Intuitively and iteratively define
APIs and associated policies
Rapidly assemble APIs via
configuration, not coding
Minimize risk with industry leading
security & scalability
Define
API
Developer
Assemble
Meter
Secure Deploy,
Test & Debug
Monitor
Scale
Version
24
API Developer: Create, Secure & Version APIs Simple interface accelerates iterative API development & deployment
API Developer:
Assemble New APIs Through Configuration
Assemble a new API
by combining multiple
REST or SOAP
services into a
composite API
Provide examples of
the request and
response messages,
headers and
parameters
Drag and connect
linking the request and
response messages
Transform the
message elements
with a click
API Providers & Consumers:
Test API readiness with Ready! API plugin
Export:
Define new APIs in
Ready! API product by
uploading Swagger,
WADL, RAML, WSDL,
etc., and then test the
API.
Commit to a full
range of tests –
functional, load,
security
When ready, click a
button to
Export API to insert
the tested API into
API Manager UI
Import:
Use Ready! API
testing platform to
Import SOAP &
REST API definitions
directly from IBM API
Mgmt Dev portal for
unit/functional testing,
load testing, service
virtualization & more
Select any API from
Dev Portal
Auto-generate test
suite
Validate functionality
and resiliency
Virtualize for
application testing &
API Consumers API Providers
Custom API Portal using IBM API Mgmt & Drupal CMS
API Provider: “Productize” APIs using Plans
Introduce API Trial
Use
Free, limited plans
can be made available
alongside premium
plans
For example, a free
plan could be
unrestricted, and a
premium plan
restricted
Include multiple APIs
and Resources per
Plan
Version your Plans
Apply Rate Limit by
Plan or Resource
Reject calls when limit
reached
API Provider: Publish your APIs to multiple
developer portals
Multiple Developer Portals
API Manager
API Provider
App Developers
In group 1
App
Developers in
group 2
Securely share APIs/Plans with various
select developer communities
Fine grained plan deployment
Non-disruptive Publish: Replace a
currently published version of a Plan
without any disruption in API availability
API Provider: Gain Business Insights
• Pinpoint key
market
fluctuations and
find
correlations
related to your
business
• Analytics for
both API provider
and application
developer:
• Analyze
performance of
APIs
• Enables
chargeback or
billing for API
consumption
App Developer: Register application
Register new
application
Request
security keys
with enhanced
privacy
Deferred
retrieval of
client secret
App Developer: Analyze App Performance, Get notified
Monitor most
active
applications and
APIs
Rate limit
developer
notifications
IT Admin: Manage Overall Environment*
At-a-glance
server
utilization
metrics
Management &
Gateway
Server
utilization -
CPU, Memory,
Disk
Usage over
time available
by drilling down
* Not applicable to SaaS
Easily manage your APIs, in your private environment design, secure, control, publish, monitor & manage
Explore API documentation
Provision application keys
Self-service experience
Developer Portal API Manager Management Console
Define and manage APIs
Explore API usage with analytics
Manage API user communities
Provision system resources
Monitor runtime health
Scale the environment
API Gateway (IBM DataPower)
Enforce runtime policies to control API traffic
© 2014 IBM Corporation
API Management solution, on-premise
Product APIs allow customers
to interact with the API
Management solution, and
extend/customize
Product APIs Management layer Gateway layer
The management layer embodies
the capability for organizations to
define, manage, expose and
control APIs. Provides API
Manager, Developer Portal and
Management Console.
(Virtual Appliance running
VMWare ESXi 5.0, vCenter V5.5,
Citrix XenServer 6.2, IBM
PureApplication System W1500 1.1)
API configurations are deployed
to the gateway, which provides
the enforcement point for
runtime policies to control API
traffic
(DataPower physical appliance or
virtual appliance VMWare ESXi
5.0, vCenter V5.5, Citrix XenServer
6.2, IBM PureApplication System
W1500 1.1)
Developer organizations
(consume APIs develop Apps)
API Provider organizations
Users
Cloud
system admin
Clusters of servers
User registry (identity provider)
email server configuration
Anatomy of API Management
IBM /apimanagement 15
Developer portal
API Manager
Cloud Management
Console
What’s New?
IBM Interconnect 2015 38
Securely expose business services to
internal & external developer communities
• Easily assemble business APIs into a single
catalog & publish to custom social portals
• Manage APIs using IBM API Management in
Bluemix & share APIs with Bluemix developers
• Accelerate API creation, deployment &
invocation with Swagger 2.0 support
• Extract API usage & analytics data via API
• Leverage API Management Service delivered in
Softlayer with built-in failover, redundancy &
dynamic scaling
• Move APIs & Plans from public cloud to
private/on-premise for complete flexibility
IBM API Management v4
On-premise SaaS Bluemix
GA: Mar 20, 2015
IBM Interconnect 2015 39
39
IBM API Management v4
Lifecycle & Governance • Swagger based API creation: Allows APIs to be imported from Swagger, deployed, and
invoked without any manual configuration steps to the API • Co-Publish: Co-publish and supersede plans as well as manage plan subscription migrations • Promotion Approval: Environment based configuration for approving plan lifecycle changes • Plan Auto-creation & Wildcarding: Auto create plan when API is created with a reference
to all resources that are added to the API • Enforced: Option to just publish APIs and not gateway enforce them • Policy for SOAP: Ability to add/modify policies for SOAP Services • Discover: Manage REST & SOAP services from System z and custom registries
Security
• Mutual Authentication: Out of the box support for custom certificates for backend endpoints, LDAP, and SMTP servers
Assembly • Error Handling: Ability to map errors returned from a Service call into a Response
Developer Portal (Drupal) • Multi-factor authentication: Enabled in the Drupal based developer portal • Search: Out of the box support for search and developer management • Categorization: Flexible Plan/API multi-level classification • CAPTCHA : Support to prevent automated programs from accessing the portal to enroll users • Password Lockout
GA: Mar 20, 2015
IBM Interconnect 2015 40
API Management comes to Bluemix
IBM API Management on Bluemix Enterprise API Management for all of your Bluemix APIs
Value: Secure, Control, Publish, Analyze and Manage your APIs. Discover APIs from
on premise sources.
2
Key Capabilities:
• Manage your APIs– Manage your Bluemix
APIs to allow secure, governed and monitored
usage
• API Discovery– Discover APIs from on prem
sources such as System Z and IBM Integration
Bus and publish them into Bluemix
• Socialize- Invite partners to consume and
interact via the Developer Portal and publish
into their Bluemix orgs
What’s new?
• A Bluemix service that seamlessly launches an
API Management experience to extend your
API reach
IBM Hybrid Integration Services
IBM API Management Service (SaaS)
Embrace the API Economy in the Cloud
• Design & Secure APIs, Publish to developer
portals, Analyze API usage & performance
• A resilient and highly available API runtime
infrastructure with built-in failover, redundancy &
dynamic scaling on IBM SoftLayer
• Seamlessly move APIs & Plans from public to
private cloud or on-prem for complete flexibility
• 30-day full feature trial, self-service pay with credit
card
• Grow as you need: Pricing based on API calls &
developer accounts with optional logging of API
payload
• Identical capabilities of on-premise
• Manage your APIs in Bluemix
• Share APIs with Bluemix developers
ibm.biz/apimsaas
Global Network
London Frankfurt Tokyo Singapore
San Jose
Houston
Customer success stories
Business Challenge Business Challenge External business partners retrieve flight information by scraping the
company’s website Unauthorized access to full flight information , with no usage analytics Delays in updating website – difficult for authorized partner to test
changes
Business Value Enable secure exposure of APIs to External Business Partners, saving
the implementation cost of building a developer support infrastructure with access management
Easily and securely connect company Website to new APIs Enable secure Mobile app integration with Enterprise APIs
Large Airline in North America provides authorized access to flight services
Business Challenge Difficult for internal partners and developers to discover &
access key financial services Lacked a standard ecosystem to manage internal partners
including global credit card companies and merchants No visibility on Service consumption or ability to
chargeback for LoB use of Services
Example Apps
Leading Global Commercial Bank provides easy & secure access to key financial services
Business Value Offers 3rd party merchants secure standards-based access
to key business services as APIs, with a self-service experience
Provides an internal ecosystem for partners and a central repository with usage analytics
Drives innovation for Mobile application development
$
Leading European Auto Manufacturer provides innovative vehicle connectivity with IBM API Management
Business Challenge Offer innovative connectivity services to customers,
improve the driver experience, improve safety, and create new revenue sources Improve driving conditions with driver profiling, eco-
driving, fleet management, reduce accident risk Collect data to monetize them for partners
Business Value “Always connected” low-latency reliable communications
with the car systems/apps and customer mobile apps Vehicle data APIs published on secure developer portal Internal & external developers use vehicle data to develop
mobile applications Drives innovation for Mobile application development
IBM MobileFirst Platform for
iOS
Enterprise Systems of
Record
Solution specific components
Public APIs
Apple
IBM API Management
Enterprise Apps for iOS devices
Mobile Apps for Enterprise Users, powered by APIs
• Design & Secure REST & SOAP APIs • Publish to multiple developer portals & users • Enforce security & control API traffic • Analyze API usage & performance
On-cloud or On-premise
The API Provider’s Journey
Internal developers
Partner developers
Public APIs
3rd party services
Public developers
Hackathons Innovate, Motivate, Iterate
1
2
3
Freemium plans Monetize
Chargeback Pay
Private APIs
Partner APIs
Enterprise data Application logic
Systems of Record
A successful API initiative requires end-to-end focus
APIs
Apps
Social Feedback and Communities
Marketplace
Self-Service Portal: Registration • Documentation • Sandbox
Security, Metering and
Control
API Design and Integration
Analytics and Monetization
API Lifecycle Management
Composition
Infrastructure Services
DevOps and App
Management
Mobile Services
Internal
Developers
Partner
Developers
External
Developers
Channels: Smartphones • Tablets • Desktops • Cars • TVs • Others
Services: Data • Processes • Applications
Cloud
API Management Sessions at InterConnect 2015
Client Use Case sessions
• 3282: Enterprise API Strategies: API Economy Customer Panel with Citi, Kaiser Permanente, Humana,
DealerTrack & Toyota
• Mon, 23-Feb 02:00 PM - 03:00 PM- Mandalay Bay Lagoon F
• 3480: Exposing WestJet Services Using IBM API Management
• Mon, 23-Feb 02:00 PM - 03:00 PM- Mandalay Bay Surf Ballroom B
• 3322: How Pitney Bowes Helps You Ship Accurately with APIs
• Mon, 23-Feb 11:00 AM - 12:00 PM- Mandalay Bay Reef Ballroom D
• 5414: Governance and API Management Success Story at Blue Cross Blue Shield of Minnesota
• Mon, 23-Feb 12:15 PM - 01:15 PM- Mandalay Bay Surf Ballroom B
• 3028: API Management Challenges, Wins, Business Outcomes and Ongoing Strategy at Westpac New Zealand
• Wed, 25-Feb 12:30 PM - 01:30 PM- Mandalay Bay Surf Ballroom B
• 3186: Exploring New Frontiers in M2M Services through API Marketplaces
• Wed, 25-Feb 02:00 PM - 03:00 PM- Mandalay Bay Lagoon F
• 3315: How Informatique des Banques Populaires is Driving Banking Innovation and Extending SOA Using APIs
• Wed, 25-Feb 02:00 PM - 03:00 PM- Mandalay Bay Surf Ballroom B
• 3316: Dogfooding: How IBM's CIO Team is Managing IBM APIs Using IBM API Management
• Wed, 25-Feb 08:00 AM - 09:00 AM- Mandalay Bay Lagoon F
© 2015 IBM Corporation
2
API Management Sessions at InterConnect 2015
3
API Economy
• 3286: Ten Reasons Developers Hate Your API (and What to Do About It) –
by John Musser, CEO of API Science & Founder of ProgrammableWeb.com • Tue, 24-Feb 11:00 AM - 12:00 PM- Mandalay Bay Lagoon F
• 3288: Scale the API Economy with the Open API Definition Leap of Faith –
by Mehdi Medjaoui, APIDays.io & OAuth.io • Tue, 24-Feb 2:00 PM - 3:00 PM- Mandalay Bay Surf Ballroom B
• 2246: From APIs to API Economy • Tue, 24-Feb 03:30 PM - 04:30 PM- Mandalay Bay Surf Ballroom B
• 2247: API Platforms are Not "Just Another Enterprise Service Bus“ • Tue, 24-Feb 08:00 AM - 09:00 AM- Mandalay Bay Lagoon F
• 2399: IoT + API = Big Opportunities that are Transforming Businesses into Digital Enterprises • Wed, 25-Feb 11:00 AM - 12:00 PM- Mandalay Bay Surf Ballroom B
• 2405: Banking on APIs • Mon, 23-Feb 11:00 AM - 12:00 PM- Mandalay Bay Lagoon F
• 2583: Best Practices in API Management Initiatives • Tue, 24-Feb 08:00 AM - 09:00 AM- Mandalay Bay Surf Ballroom B
• 3079: Public, Private and Hybrid APIs: What is Right for You? • Tue, 24-Feb 09:30 AM - 10:30 AM- Mandalay Bay Lagoon F
• 3207: Hosting Your API Hackathon with IBM API Management • Mon, 23-Feb 11:00 AM - 12:00 PM- Mandalay Bay Surf Ballroom B
• 3280: API Economy Panel with Industry Experts- John Musser and Mehdi Medjaoui • Wed, 25-Feb 12:30 PM - 01:30 PM- Mandalay Bay Reef Ballroom D
• 3723: Ensure Your Web APIs are More than Just a Pretty Façade • Wed, 25-Feb 12:30 PM - 01:30 PM- Mandalay Bay Lagoon F
Expo Theater
• 6105: Defining, Publishing and Managing Your APIs in the Cloud • Tue, 24-Feb 09:00 AM – 09:50 AM
© 2015 IBM Corporation
6613: IBM API
Management Demo • Mon, 23-Feb 06:00 PM-
06:50 PM- Application
Infrastructure
Engagement Center
Dev@ Conference
6169: Got 5 minutes? Build a Custom
Developer Portal to Publish Your APIs • Mon, 23-Feb 03:00 PM – 05:00 PM- MGM
Grand, Dev@ conference, Developer
Playground
• Tue, 24-Feb 12:00 PM – 02:00 PM- MGM
Grand, Dev@ conference, Developer
Playground
API Management Sessions at InterConnect 2015
Product sessions
• 2381: Manage your APIs Securely and Easily: IBM API Management Product Introduction • Mon, 23-Feb 03:30 PM - 04:30 PM- Mandalay Bay Lagoon F
• 2394: Managing APIs in a Hybrid World • Tue, 24-Feb 11:00 AM - 12:00 PM- Mandalay Bay Reef Ballroom D
• 4573: API Management for IBM MobileFirst Platform • Tue, 24-Feb 12:30 PM -1:30PM- Mandalay Bay, Mandalay Ballroom C
• 2401: IBM Bluemix & API Management: Consume APIs from the API Management Portal • Tue, 24-Feb 02:00 PM - 03:00 PM- Mandalay Bay Lagoon F
• 2382: What's New in IBM API Management
• Tue, 24-Feb 03:30 PM - 04:30 PM- Mandalay Bay Lagoon F
• 2393: Manage All Your APIs and Services in a Single API Catalog • Tue, 24-Feb 05:30 PM - 06:30 PM- Mandalay Bay Lagoon F
• 5418: Discovery of Enterprise/z Systems Assets for API Management • Wed, 25-Feb 08:00 AM - 09:00 AM- Mandalay Bay Surf Ballroom B
• 1177: Best Practices when Creating Your Own Cloud-Hosted API Management Platform • Wed, 25-Feb 05:30 PM - 06:30 PM- Mandalay Bay Surf Ballroom B
• 2323: Policy-driven API Control with IBM API Management • Thu, 26-Feb 09:00 AM - 10:00 AM- Mandalay Bay Lagoon F
• 2389: IBM's “API-First” Approach: A Closer Look at Managing Your APIs with Our APIs • Thu, 26-Feb 09:00 AM - 10:00 AM-Mandalay Bay Surf Ballroom B
• 2398: Integrating Mobile Apps with Enterprise/Third-Party APIs Quickly and Securely • Thu, 26-Feb 01:00 PM - 02:00 PM-Mandalay Bay Lagoon F
• 3148: Topologies for Implementation of IBM API Management • Thu, 26-Feb 01:00 PM - 02:00 PM- Mandalay Bay Surf Ballroom B
Hands-on Labs
• 3336: IBM API Management Basics: Hands-On Experience for Beginners • Wed, 25-Feb 08:00 AM - 10:00 AM Mandalay Bay South Seas Ballroom G
• 4037: IBM API Management Advanced Lab: Securing Your APIs with OAuth and Adding a Custom Policy • Thu, 26-Feb 08:00 AM - 10:00 AM Mandalay Bay South Seas Ballroom B
4
2376: IBM API
Management Customer
Feedback Session • Tue, 24-Feb 09:30 AM -
10:30 AM- Mandalay Bay
Tropics B
• Wed, 25-Feb 05:30 PM -
06:30 PM-Mandalay Bay
Tropics B
• Thu, 26-Feb 10:30 AM -
11:30 AM-Mandalay Bay
Tropics B
3276: Meet the IBM API
Management Experts • Mon, 23-Feb 05:00 PM –
05:50 PM- Mandalay Bay,
Meet the Experts Forum #1
© 2015 IBM Corporation
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Backup
2.0
IBM API Management product updates
•Multi-tenant on-premise solution to define, assemble, publish, monitor REST APIs •Developer portal to easily consume APIs •DataPower as the API gateway
•SOAP support •Manage various dev communities •Simplified deployment & packaging •Service discovery from WSRR •Xen & PureApp support •Developer portal customization •Multiple Gateway cluster support
2013 2014 3.0
•Interactive API test on portal •Developer notifications on rate limits •APIs to customize portal, user mgmt •Service discovery from custom registries •Free 30-day SaaS trial •Buy SaaS with credit card •Monthly billing •Self-service or sales-assisted
3.0.2 3.0.3
•Viewer only app developer role •Developer onboarding by invitation only •Enhanced privacy •Application suspension •Support for 3rd party authentication providers •Encryption of Plans
Oct Nov
•Topology flexibility with mgmt & data traffic separation •Multi-gateway cluster support on single gateway appliance •API usage statistics at a glance
3.0.1 Sep
•Scripted deploy •Non-disruptive publish •API cloning •SSL Mutual Auth for UI consoles •Custom Roles •REST API discovery •Assembly debug •Multi-site •Custom portal w/CMS
-Ready! API plug-in -Tech preview: Swagger import
3.0.4 Dec
Catalog APIs Management layer Gateway layer Content
Management
System
+
=
Build a Custom API Portal
…
Custom API Portal
API Provider can
-manage community content, blogs, forums
API User can
-view & interact with published APIs on API portal
-manage their apps
-report a problem
-participate in forums
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