8/7/2019 MAMTA LOHIA AGARWAL - CV

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MAMTA LOHIA AGARWAL XXXXXXXX. Hyderabad, AP mamtalohiamai l@yahoo.com 9849109696

QUALIFICATIONS S UMMARY

Highly personable Customer Service Professional with over six years of experience in account management,claims and sales processing, and management / operations within the healthcare / medical transcription, retailgarment and retail / commercial furniture trade.

Talent for identifying customer needs and presenting appropriate company product and serviceofferings.

Demonstrated ability to gain customer trust and provide exceptional follow-up, leading to increasedrepeat and referral business.

Track record of assisting in the design and implementation of reporting procedures that improvecustomer-satisfaction.

Expertise in resolving escalated customer service issues. Great People skills, effective in leading a team or working independently. Demonstrated administrative and managerial skill set with relevant experience. Proficient with Microsoft Office System (including Microsoft Word, Microsoft Excel, Microsoft

PowerPoint, Microsoft Access, and Microsoft Outlook).

P ROFESSIONAL EXPERIENCE

Best Buy Furniture Hyderabad, July 2010 to Present

Store Manager / Head of Sales (July 2010 to Present)

I serve as store manager and head of sales for a premier Hyderabad furniture retailer serving the public at large and directbusiness to business through a commercial sales division.

Promoted to from Head of sales to Store Manager to lead and manage a team of 10 employees situated at Hyderabadcenter of operations and primary retail location. Collaborate with Customer Service / Sales representatives to implementsales and customer satisfaction strategies. Provide employees with tools to maintain and increase service levels to bothinternal and external requirements. Work closely with proprietors to maintain a direct chain of command, clarifyinformation, and distribute reports. Gather, analyze, and report daily/weekly/monthly sales figures and customer serviceissues.

Contributed to increasing retails and commercial sales in execution of aggressive sales plans. Instrumental in improving customer-satisfaction through suggestion, development, and implementation of new

reporting procedures and continuous follow up with clientele.

Increased employee knowledge by assisting with development and implementation of product-awarenessprogram. Enhanced employee performance and attendance through daily mentoring, one-on-one discussions and

motivational strategies. Received outstanding positive comments from team members, proprietors, as well as exceptional feedback from

customers both from retail and commercial sector.

Continued

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8/7/2019 MAMTA LOHIA AGARWAL - CV

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MAMTA LOHIA AGARWAL Page 2 of 2

Professional Experience Continued

Raiment - High End Designer Boutique Hyderabad April 2005 to June 2010

Customer Service Representative / Head of Sales (2005 to 2010)

I was recruited to provide top-notch sales and service to both internal team members and external customers. Processedorders, answered questions, responded to concerns, and alleviated delicate situations with professionalism andsensitivity. I Assisted the General Manager in creating and updating promotional materials. Prepared weekly reports for sales figures, handled purchasing of textiles and raw material needed by designers. Key role in attending trade fairs,organizing booths and interacting with customers to ensure high sales revenue during sales push at trade shows.

Enhanced customer-satisfaction by expediting all claims and ensuring a high degree of accuracy. Worked closely with proprietors to develop marketing campaign and advertising. Key role in sourcing raw materials for designers. Handled all aspects of the retail sales cycle including customer follow up for repeat buy and ensure client visits to

our trade fairs. Assisted in general administration and operations to ensure custom designed orders were delivered in a timely

manner to the utmost satisfaction of the customer.

Sparsh medical transcription Hyderabad January 2004 to March 2005

Customer Interface - Training Programs

I served as a Customer interface Representative for a medical transcription institute, worked closely with trainees andclients to deliver training programs that met required norms.

I interfaced with customers to identify needs, field questions, training packages, level of expertise and benchmarksrequired by trainees before taking a seat at customer transcription center. Was required to provide mentoring andguidance to trainees, completed review reports, and resolved issues as needed. I Coached and mentored new employees

in customer-service processes and company policies. Played key role in recruitment drives by participating in interview process. Received numerous accolades from senior management for consistently providing excellent service and tactfully

resolving sensitive issues. Worked closely with sales teams to ensure training packages were custom tailored to meet client requirement as

each transcription center maintains a different level of transcription accuracy and turnaround time for transcribeddocuments.

EDUCATION AND TRAINING

Pre- primary (ICSE) St. Georges Homes Ketti Ooty, India Higher School-Nasr School (ICSE) Hyderabad, India 2 years Intermediate certificate from Nasr School (ICSE) Hyderabad A.P India. 3 years B.com certificate from Osmania university, Hyderabad A.P India

Personal Details: Date of Birth : 10-08-1972 Nationality : Indian Religion : Marwadi (Hindu) Marital Status : Married Languages Known : English, Telugu, and Hindi.

References Available on Request