making life easier and better - kcom businessour hosting solutions include fully managed servers and...
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Making life easier and better
By listening to and learning from our customers, we design and deliver the right communication and integration services to connect them with the things that matter.
At KCOM we get excited about solving real business challenges, helping our customers achieve what they need using the power of technology.
Having the right technology in place will make it easier for you to do business, for your colleagues to enjoy their work and make a difference, and for your customers to have a great experience.
We work alongside organisations across the UK, from national brands, such as Domino’s, Arrow XL, RSPB and Sports Direct, to regional and local private and public sector organisations that are quickly gaining pace, providing them with the technology they need to really go places.
We use our strategic partnerships with technology leaders including Amazon Web Services, Microsoft, Google, Cisco, VMware and many more to provide you with the solutions you need to deliver your business strategy.
With our team of specialists, you don’t need to be the expert on everything. We’ll work with you as a trusted advisor, available to guide you through the ever-changing technology landscape.
Whatever your needs, we’ll help you embrace the power of technology to become more successful.
Technology is a journey… let’s start now.
Connectivity networks that underpin your success Managed WANs
Keep your sites and people securely connected with our managed wide area networks (WANs).
Our any access connectivity solutions provide robust, multi-carrier networks that optimise the bandwidth at each and every site, based on business need and cost-efficiency. Mobile failover and proactive network monitoring give you visibility and control over your network for peace of mind, 24/7.
We’ll partner with you every step of the way throughout your network journey, from the initial planning stages to in-life management. The best technology and dedicated, expert support, tailored directly to your business needs, all from a single service provider.
Cloud ConnectAs the cloud evolves and organisations integrate cloud-based servers and services into their network, there’s an obvious impact on bandwidth through the constant downloading and uploading of data and files.
Cloud Connect is a secure, private connection that extends your network out to a data centre, which, in turn, provides an onward connection to a Cloud Service Provider such as Amazon Web Services (AWS) or Microsoft Azure - all without impacting on your day-to-day data traffic.
Wireless LANOur Wireless LAN solutions help you open up your network to be available anywhere, enabling different users to access the same network in different ways. They’re easily deployed and managed from the cloud, giving you flexibility and control.
Whether you’re a retailer looking to provide in-store Wi-Fi for a more seamless customer experience, a manufacturer looking to get better visibility of your stock from distribution centre to retail outlet or a charity looking to give your volunteers more flexibility as well as forming closer relationships with your supporters, we can help you build a fully-integrated wireless local area network that fits your organisation perfectly.
HSCNThe Health and Social Care Network (HSCN) replaces the N3 network and is the new data network for data sharing, accessing applications and collaboration between healthcare organisations, from NHS Trusts, doctors’ surgeries and pharmacies to private care homes and healthcare suppliers.
We’ve been providing N3 connections across our Hull and East Yorkshire network for years and, as a HSCN Stage 2 compliant supplier, we’re already delivering HSCN connections to hundreds of NHS locations across the country.
We take your connectivity and security seriously, so you can rest assured that you’re safe in our hands.
“Through the delivery of innovative and flexible access technology, all of our sites now operate as a single, uniform network. KCOM is a real extension of our own IT team; a partner that continues to share knowledge on technology and connectivity, supporting our in-house team every day to make sure we all stay connected.”
Luke Ludford, Networks and Projects Team Manager, RSPB
Fast, reliable connectivity is now an expectation for everyone. With business critical applications fighting for bandwidth, the hunger for ever increasing download speeds is still growing.
We all know that connectivity also leads to a boost in productivity and efficiency. So, making sure we all have access to both each other and the information we need, no matter where we are or what device we’re using, will make sure our operations run smoothly and the experiences our customers have with us remain positive.
Attract customers, empower sales and retain staff by moving your organisation into an ‘always-connected’ environment.
Inbound Call Management
Customer service is a vital area to get right for any business, which is why inbound calling is at the heart of many organisations’ operations, as a direct link to their customers.
With Inbound Call Management, you can begin managing your customers’ experience with call routing and queueing, self-service options and comfort messages, all before their calls even reach your PBX, helping you deliver a robust and seamless customer service.
Our platform offers no capital outlay and simple cost structures. You can be up and running in a matter of days, while our straightforward portal provides powerful features and reporting capabilities to help you manage capacity and maintain service quality, so your customers feel prioritised and valued.
SIP Trunks
With SIP Trunks, you can make and receive calls via your secure internet or dedicated data connection, removing the need for traditional PSTN and ISDN services.
As an IP-based solution, SIP Trunks remove line rental costs from your organisation, as well as providing significant savings on call costs with completely free internet-based and internal calls.
And, with full number portability and 99.95% availability, supported by strong SLAs, SIP Trunks deliver on every level.
Start using SIP Trunks with your existing PBX or alongside SmartComms UC as a complete hosted voice service for your organisation.
“Everything in two man delivery is designed to give customers certainty, choice and convenience – and you have to continually get better at all of them, throughout the entire business. For our customer facing service as well as the back office processes and the service that IT delivers to the business, KCOM plays a critical role.”
Darren Parker, Head of Service Delivery, Arrow XL
Communication services that keep everyone talking SmartComms UC
SmartComms UC is a flexible, customisable Unified Communications system that makes life easier and better for both your users and your customers.
It’s tailored to individuals, meaning it meets the needs of your office-based staff, mobile workers and home workers. It’s also easy to install and make changes without the worry or hassle of adding or removing physical lines.
And, as a hosted PBX service, it works for you financially as well as operationally, with a range of easily digestible packages with which you can build your service.
Staying in touch with your colleagues, suppliers and customers is vital to the continued success of your organisation. With people continually on the move, communication systems need to be able to support fi xed, mobile and one number access so you can be available, wherever you are. Moving to hosted platforms for your PBX and inbound call management needs provides clarity, fl exibility and cost savings.
HostingWe understand that applications are critical to the performance of your organisation and that in order to be most effective, they need to sit within a secure, reliable and scalable environment.
Our bespoke managed cloud solution hosts all applications on enterprise-level infrastructure in both pre-defined and custom-built server configurations. Housed in a UK data centre certified to ISO 9001 and ISO 27001, our solution makes sure your data is held in the most secure environment possible, while outsourcing the setup, operation and maintenance of your dedicated server infrastructure reduces CAPEX and frees up your resources.
Office 365
Enable your staff to work better together - how and where they want, from any device, all for a simple monthly fee per user - with the best-in-class productivity tools from Microsoft. The applications you know, always up-to-date and accessible from virtually anywhere.
We’ll make sure that your transition to Office 365 is as safe, secure and seamless as possible. We’ll take care of the IT management, data security, document storage and service upgrades – you just use it.
Colocation
Take the risks and costs out of server management with our highly scalable Colocation solution - rack space, power, cooling and connectivity, all with multiple levels of redundancy built-in.
Designed by our team of expert engineers, our Colocation service uses some of Europe’s largest purpose-built Tier 3+ data centres to provide your organisation with the best environment to host your servers, and comes fully backed up by our dedicated customer and technical support teams.
Hybrid HostingCombine the bespoke, cost effective nature of our private cloud with the latest technology and scalability of the public Azure platform and seamlessly manage under one service.
Easy to integrate into your current setup, with the flexibility to adapt to your business needs, our secure Hybrid Cloud service offers a completely new way to manage your whole cloud estate, all from one straightforward portal.
Have full control over the running of your service, or alternatively let us manage everything for you as a true outsourced partner.
Collaboration services that help you work better together
The drive continues towards a collaborative workforce; one that can access applications and information anytime and anywhere to increase productivity and provide a continuous, seamless working environment.
Our hosting solutions include fully managed servers and colocation services that take the risk out of managing your own hosted environments.
Our hybrid hosting solutions use Microsoft Azure and Amazon Web Services alongside our own UK-based data centres to provide easy access to a safe, flexible environment for both your data and applications. Managed within a single, easy-to-use management portal, hybrid hosting gives you a flexible and scalable approach to your data infrastructure.
As a Microsoft Cloud Solution Provider, we can also work with you to integrate Office 365 into your organisation, making legacy applications a thing of the past and flexible working your future.
Let’s start a conversation
Whatever the needs of your organisation, we’ll help you embrace the power of technology to become more successful.
Your journey with KCOM
We’re passionate about your needs and the experience you have with us; that’s why we always start out by considering the users of our services. Be that the IT team who are so often the advocates and leaders of change, the executive teams looking for new ways of working, or individual colleagues looking for tools that will make their lives easier and help them excel in their roles.
We bring together every element of our portfolio into a single service experience. Our experts will use all their knowledge and experience to shape solutions that not only meet your needs now, but can evolve as technology develops and your organisation changes.
We’re here as a trusted partner to advise and support you throughout your journey. Whether it’s right at the start when you need some help creating the plan, if something isn’t going quite right and you need some technical advice or in-life reviews of new technologies that could help realise your growth plans.
Quite simply, we’re committed to providing you with an exceptional experience, from beginning to end; and to providing you with the solutions that ensure better business outcomes.
