making every contact count workshop 5 th nov 2014
TRANSCRIPT
Making Every Contact Count
Workshop5th Nov 2014
Making Every Contact Count
Making Every Contact Count means making the best of every appropriate opportunity to raise
the issue of healthy lifestyles
Every day, Sirona staff have numerous interactions with local people dealing with all
sorts of issues and challenges
Background
• National Initiative. • Large scale behaviour change programme.• Culture change towards prevention, bringing it
into the mainstream. • MECC aligns to the values of Sirona and is a
good example of encouraging staff to deliver ‘Taking It Personally’’.
MECC is about…
• Starting a ‘conversation’ • Using opportunistic or planned contact • Offering brief advice (30 seconds & 3 minutes)• Enabling & empowering, NOT forcing or telling• Encouraging people to self-care / self help • You helping other people to know how
they can improve their own health and wellbeing.
MECC is not about…
• Adding another job to your already busy working day
• Becoming a specialist or counsellor • Telling somebody what to do and how to live
their live• Providing a diagnosis or complicated clinical
advice
Many illnesses are a direct result of the conditions people live in and the
LIFESTYLE choices they make
Population lifestyles present significant risks to health
The good news is that we can do something about this
• Stop Smoking • Healthy Weight • Physical Activity • Healthy Eating • Mental Health and Wellbeing
Behaviour Change
Behaviour Change
We cannot force people to change, but if we all take the opportunities for brief
chats this will gradually increase people’s confidence and motivation to
make changes to improve their lives
ASK, ADVISE, ASSIST
Ask• Raise the issue with simple questions, during day-
to-day contact with someone.
Advise• Give messages about healthy lifestyle changes and
tips to achieve them. Assist (AAA)• Share information or encourage people to contact
a relevant organisation.
Barriers
I’m not a good role model• Just because you smoke or eat unhealthily
doesn't mean that you are unable to raise those issues with someone else.
• You may plant the seeds of change for someone and nudge them towards a healthier lifestyle.
• We have a responsibility to convey healthy lifestyle messages to our clients
Barriers
Its not my Job• It is everyone’s job within health and social
care to deliver the best service possible to our service users.
• We are asking you to have chat to start people thinking, we are not expecting diagnoses, or advanced CBT techniques.
Barriers
I don’t have time• We are asking you to integrate this into your
current interactions so that it should only take a 30 seconds to a couple of minutes per person
Barriers
Lack of confidence• The more you do it the easier it becomes, in
fact many of you are probably already doing MECC without realising it
Barriers
Offending or upsetting clients• We are not here to tell people what to do but
to inform them so that they are able to make their own choices.
Barriers
What if someone asks me something I don’t know
• Don’t be afraid to say you don’t know
Why MECC?
• Research has found patients welcome the opportunity to talk to staff about lifestyle issues, but don’t start the conversation themselves or think staff are too busy.
• Most people do want to be healthy and improve their health (70% smokers want to quit).
Using MECC could…
• Result in someone being grateful you took the
time to take an interest• Help someone to make links between their
lifestyle and realising other life ambitions• Make someone feel able to take control of
their health• Mean that someone could live a longer and
healthier life as a result of what you did
When to MECC…
• When you hear them mention a lifestyle problem.
• When you can see that support with a lifestyle issue may be of help.
• At every contact. - this may be the contact that makes a difference.
Healthy Lifestyle Service
• Hub (Single Point of Access) • Stop Smoking • Weight Management • Cook It • SHINE • Exercise Referral• Resources
Healthy Lifestyle Service
01225 831 852