MAKE THE CONNECTIONCONNECT WITH YOUR CUSTOMERS LIKE NEVER BEFORE

Avaya one-X™

Quick Edition

Agenda

• Introducing one-X• Overview one-X Quick Edition

– Myths and reality– Market reaction to date– Competition

• What’s new and improved in Release 2.0– Features

• Ordering Information• Roadmap • Call to action

DRAFT UNTIL LAUNCH

The one-X™ Product Family

• New Series of Enterprise IP Telephones • PC-based Soft Client

• IP Phone for Small Businesses and Small Branch Offices

• Mobile Phone as In-Office Telephone

Avaya one-X™ Quick Edition Release 2.0 Expanding Possibilities for Branches and Small Business

• Standalone version launched Mar ‘06

• Success in branches and small business

• 2.0 takes small office VOIP to the next level

• Still designed for small offices of less than 20 people

• Still dramatically simple and cost effective

•Simple

•Cost effective

•Connected

Intelligent Communications for the Smallest Office• IP Telephony for Small offices

– SIP-based peer-to-peer technology, no centralized hardware– Voicemail, auto-attendant, call processing etc – all in the

phone

• Dramatically simple, cost effective, productive– Default install in minutes, customize as required

• Release 2.0 delivers– SIP Trunking, Multisite Provisioning Tool, QOS, Call Park,

Page and Retrieve, Teleworker

Small Office Challenges

Very Small Business

Answer: Quick Edition 2.0

Very Small Business

No local tech support, limited technical knowledge

Need solutions that can easily grow with the business

Communications must be completely reliable and secure

Costly moves, adds and changes

More home and remote workers

Branches

No local tech support, limited technical knowledge

Managing branches is a real headache

–Different systems / vendors

–Ability to manage

–Communications must be completely reliable and secure

Costly moves, adds and changes

More home and remote workers

Top 5 Myths About Quick Edition

Quick Edition is only for small businessesReality – Quick Edition meets basic connectivity needs of both branch offices and

small business

#1

Quick Edition has no mobility storyReality – Wireless headset supported today, 2.0 adds teleworker

#2

Quick Edition is for standalone offices onlyReality – Release 2.0 delivers connectivity with SIP Trunking

#3

Quick Edition tops out at 20 usersReality – Understand your customers needs – sell the right solution based on size

and application needs*

#4

Quick Edition has had quality issuesReality –3 minor bug fixes released to support.avaya.com and rolled into 2.0

#5

* See positioning guide for details

Enterprise Adoption Starts to Ramp

“…streamlined communications are a necessity and have been a real challenge until now. The Avaya one-X Quick Edition phone system is proving ideal for our enterprise. ”Allen Buford, Waste Management

“We’ve just installed Avaya’s Quick Edition and it’s the perfect solution for my organization. I’m able to put my dollars to better

use and I feel good about that. “Pastor Richard Robinson, Oaks of Righteousness

“I was astonished at how easy the system was to set up. I was able to install and customize all of my information within one hour. Quick Edition saves me time and money, and that’s a big deal for my business”

Kris Wynne, Owner, Café Trio

Award Winning Solution

“If you are looking for lightning-fast setup and zero maintenance, Avaya one-X Quick Edition should be at the top of your list.”

Co-recipient of 2006 “Best in VoiceCon” award, based on attendee votes

INTERNET TELEPHONY ® Magazine 2006 TMC Labs Innovation Award Winners

InfoWorld Test Center’s top rating

Analyst Acclaim

“…will ease the adoption of advanced VOIP capabilities into the very small business space”

“…a clear differentiator in the small business communications market”

“…breaks new ground for what is likely a ground-floor opportunity….a small IP telephony solution that is extremely easy to install and manage.”

2006 Frost & Sullivan Growth Strategy Leadership Award“… a noteworthy example of strategic innovation”

Avaya one-X Quick Edition Release 2.0 Key Messages• Simple

– Set up and make calls in minutes, customize as required

– Server-less configuration reduces acquisition costs, TCO

• Cost effective– Reduce number of trunk lines

– Commonly used features built into the phone

– Centralized management reduces maintenance costs

• Connected– Designed for Branches, or Very Small Business

– Enterprise wide dial plans drive efficiency

– Leverage internet infrastructure while maintaining voice quality

PositioningNew solution addresses needs of unmet market segment

For Small Branches of Enterprises

• Quick Edition addresses need for

– small (<20), – such as standalone or connected branch

offices– with select applications– and limited /no onsite tech support– making centralized deployment quicker and

more cost effective– or making local decision simple

• Unlike CM, which– Scales to 1000’s, – provides Inter branch connectivity– with application richness, such contact

center – and requires certified installation

For Very Small Business • Quick Edition delivers basic

telephony features– For very small businesses (<20)– who need select features / applications– and have no onsite technical expertise

• Unlike PARTNER® which is TDM

• or IP Office which– Targeted up to 100 users, – Supports richer applications such as,

multiple sites, contact center, built-in conferencing bridge

– Productivity and Integrated Business applications

WAN

13© 2006 Avaya Inc. All rights reserved. Avaya Proprietary. Not For Distribution. Use pursuant to Company instructions.

PSTN

WAN

LAN

Branch Configuration

Multisite Provisioning

Tool

ConvergedCommunication

Server,SIP Enablement

Services

CommunicationManager

SIP

Teleworker

HTTPS

SIP

P2P/SIP

G10

Gateways

HQ

Branch

Quick Edition Branch

14© 2006 Avaya Inc. All rights reserved. Avaya Proprietary. Not For Distribution. Use pursuant to Company instructions.

Peer-to-peer discovery, setup

WAN

LAN

Standalone Configuration

Multisite Provisioning

Tool

Teleworker

HTTPS

P2P/SIP

Quick Edition Branch

SIP Service Provider

G10Gateways

PSTN

Avaya one-X™ Quick Edition Release 2.0All the Features of the Initial Release, plus…

FEATURE BENEFITS

SIP connectivity thru CCS/SES – to CM branches

•Reduced TCO by leveraging existing WAN, reducing PSTN Lines•Costs effectively leverage investment in central site CM•Provides enterprise wide dial plan benefits, fwd, conference, meet me etc

SIP SP Interoperability •Lower TCO – toll costs (no or fewer POTS Lines)•Support for many trunks

Multi-site Provisioning Tool

•Configure and upgrade multiple sites centrally

VLAN Tagging •Improved voice quality on congested networks

Call Park, Page and Retrieve

•Easy transition from Key Systems with Call Park/Page/Retrieve features

Personalized Ringing •Easier to distinguish phones ringing in the same area

Teleworker • Provides enterprise quality experience for remote workers

Enhanced Voicemail •Unified Inbox on a local or remote PC

Avaya one-X™ Quick Edition Release 2.0Product enhancements

FEATURE BENEFITS

Call Waiting Tone Volume

• Now lower volume and configurable on/off

On Hold Tone (when no Music on Hold)

•3 Configurable tones - silence on hold, music on hold and beeps

Inbound Call behavior •Increased speed of call and caller ID from Gateway to set allows faster incoming call answering

Outbound Call Behavior

•Faster call routing

Speakerphone volume •Broader volume range for customizable experience

Product Registration

• Registration entitles you to:– Download critical patches for the version running on your system for as long as it is supported by Avaya– Receive the full benefits of your maintenance plan, including all patches and upgrades.– Be notified of new software availability according to your system and entitlement.

• When to Register:– As soon as possible – Customers are unable to access software downloads or call the Avaya help desk until registered– It is better to register immediately after ordering the Quick Edition system rather than waiting until the system is installed

• Where to Register:– AGS Authorized dealers using the Avaya Product Registration Tool at partner.avaya.com > Installation and

Registration > Product Registration. – End users or non-AGS authorized dealers at one-X Quick Edition registration site

• Who can Register:– Authorized Avaya Business Partners– End customers or users

• For more Information:– http://support.avaya.com/QuickEdition > Product Registration

Product Support

• Documentation– Available to everyone without registration– User and System Guides / Bulletins / Trouble Shooting– FAQs

• Contact Information– Quick Edition must be registered to receive help desk support– Contact coordinates on support site

• Service Notices and Software Updates > Downloads– Available online for download online with SSO account and sold-to– Must be registered and have SSO account to access downloads– For details see "Quick Edition" in the download center

http://support.avaya.com/QuickEdition

Technical Support

• BusinessPartners - Tech-Help Desk, 877-295-0099.  – First time callers need to register. (Form available on the Business Partner

Portal (http://partner.avaya.com) Sales & Ordering> Indirect Resources> Avaya Global Services Reference Library> Forms> Technician Support. Complete the Technician Security Access Form and send it to the email address indicated on the form.

• Customers - Customer help desk 800-242-2121. – To receive help, a customer will need a sold-to number, which they receive

once their system is registered. See  http://support.avaya.com/QuickEdition > Product Registration

Next Steps www.avaya.com/quickedition• Demonstrations

– Flash Demonstrations

• Customer Testimonials– CADParts International– More in progress

• Whitepapers– Nemertes– Gartner Research– Frost and Sullivan

• Collateral– Small Business Brochure– Branch Brochure– Datasheets– Sales Tools

Summary

• Dramatically simple plug-and-play lowers TCO• Provides robust solution to small offices including

very small business and small branches of mid/large enterprises

• Leverages SIP-based peer-to-peer IP communications software

• Offers clear migration path with investment protection

Official Convergence Communication Providerfor the 2002 and 2006 FIFA World Cup™

and FIFA Women’s World Cup 2003