main street hub services

Get Connected. Get Customers.

2

Responding to a positive review

Get connected. Get Customers.

Responding to all customer reviews improves clients’ online reputation.

2

Responding to a negative review


Main Street Hub takes a hands-on approachIn response to the original negative review, Main Street Hub worked with the client to gather details specific to the situation in order to write the most effective response.

2

Responding to a negative review


Customers love responsesAs a result of Main Street Hub’s response, the customer not only appreciated the quality customer service, but increased their star rating and publicly updated their review.


MSH Dashboard - Home PageThe Main Street Hub dashboard enables clients to see all of their

social media activity in one place.

2

MSH Dashboard – Reports


• 119% increase in ‘Likes’• 223% increase in Page Views

• 196% increase in Impressions• 228% increase in Actions

Impressions – Every time someone sees the business listing on Google after performing a search.

Actions – Every time some clicks on the business listing, or click to their website.

2

MSH Dashboard – Reports


• 119% increase in ‘Likes’

• 272% increase in Yelp traffic

• 250% increase in check-ins• 230% increase in new visitors

2

Spreading word of mouth


• Main Street Hub’s content encourages customer engagement and sharing, which spreads word of mouth.

• As a result of this one message, over 1,300 people saw this business on Facebook.

2

Cross-promoting on social media


Cross promoting on social media websites creates optimal resultsMain Street Hub’s technology alerted the team that a customer ‘checked-in’ to one of its brewery clients on Foursqaure. Main Street Hub reached out to the customer on Twitter to ask for their feedback. As a result, the customer left a 5-star review on Yelp. Finally, Main Street Hub responded to the review on behalf of the client, including a link to the client’s Facebook page to deepen the relationship with the customer.

2

Cross-promoting – special offers


Cross-promoting special offers on multiple social media websites spreads word of mouth and attracts customers in the moment they want to open their

wallets.

2

Customer outreach – ‘Tweet@’


Main Street Hub’s technology actively monitors social media for relevant customers looking to spend money right now.

Main Street Hub found this person tweeting about beer near one of its brewery clients.

Main Street Hub reached out to her (Tweet@) on behalf of its brewery client.

As a result of Main Street Hub’s outreach, she has become a customer of the brewery.

12Get connected. Get Customers.

Customer outreach – ‘Tweet@’Main Street Hub found this online food blogger tweeting about her favorite food.

Main Street Hub reached out to her (Tweet@) on behalf of its client.

She responded with interest in the restaurant.

Main Street Hub responded on behalf of the client.

The food blogger not only stopped by, but wrote a review about it on her Food Blog and tweeted about it.

Main Street Hub thanked her for stopping by and her review.

Main Street Hub tweeted with a mention to her, and shared her review with all of the client’s Twitter followers.

13

Main Street Hub delivers results


When managed the right way, social media delivers customers.

main street hub services

Business