Customer Service Training ProgramPresented by the Excellence in Customer Service Task

ForceAcademic Affairs

Fiscal AffairsStudent Affairs

7-2010

State of Georgia and University System of Georgia goals;

Faster, Friendlier, Easier

CourteousHelpful

AccessibleResponsive

Knowledgeable

Golden Rule – We treat others as we would like to be

treated.

University System of Georgia Silver Award for Customer Service Institution of the

Year, 2007, 2008 and 2009

Governor’s Commendation for Customer Service Excellence, 2008 and 2009

We continue to beCourteous, Helpful, Accessible, Responsive

and Knowledgeable

Enhance student success by responding in a knowledgeable manner regarding new

campus initiatives.

Freshman Year Experience Public Safety

Residence Life

Macon State CollegeFreshman Year ExperienceWhat is Freshman Year Experience?

A comprehensive curricular, co- and extra-curricular program specifically designed to acculturate students to the Macon State College community and give them the tools needed to be successful in higher education and beyond.

While the FYE seminar course is a large part of the program, FYE is meant to pervade the entire campus culture and be freshman student centered and supportive.

Macon State CollegeFreshman Year Experience

“It is reasonable to conclude that there has been more carefully conducted research on,

and more compelling empirical evidence gathered for, the first-year seminar than any other course offered in the history of higher

education.”

Macon State CollegeFreshman Year Experience

“The two most frequently assessed outcomes associated with the first-year seminar have

been its impact on retention and academic performance.”

Student Retention OutcomesPersistence to completion of the first semester

of collegePersistence to completion of the first year of

collegePersistence to completion of the sophomore year

of collegeCumulative number of college credits completedPersistence to junior and senior yearsPersistence to degree completionTime taken to degree completion

Academic Performance OutcomesCumulative GPA attained at the end of the

first term of collegeCumulative GPA attained beyond the first

year of collegeGPA attained vs. GPA predictedTotal number of first-year students in good

academic standingTotal number of first year courses passedPercentage of students who qualify for the

Dean’s List and Honors Program

Campus-Wide ImpactPromoting curriculum developmentStimulating instructional development of the

facultyPromoting linkages among different college

programs, professional partnerships across different divisions or units, and a heightened sense of campus community

Promoting positive perceptions of students among faculty and staff

Campus-Wide ImpactEnhancing institutional awareness and

knowledge among faculty, staff, and studentsPromoting new students’ enthusiasm for and

commitment to their collegeIncreased student utilization of campus

support services and participation in campus life

Facilitating student selection of a major and rate of progress toward degree completion

Campus-Wide ImpactEnhancing college marketing and student

recruitmentEnhancing enrollment management and

institutional revenueEarly identification of first-term students who

may be academically “at risk”Serving as a vehicle for gathering assessment

data on students at college entry

Campus-Wide ImpactPromoting greater gains in student

development from college entry to college completion

Increased student satisfaction with the institution

INCREASED RETENTION, PROGRESSION, AND GRADUATION RATES

Macon State CollegeFreshman Year ExperienceThe Program

A three-credit-hour courseOutside the core curriculumTaken in first semesterMandatory for entering full-time, first-time

students Except transfers and Learning Support

Exempts MSCC 1000 and the PE requirement

Macon State CollegeFreshman Year ExperienceTopics Typically Covered in FYE Seminars

Time management - Stress managementInformation/Library literacy - Campus resourcesCampus safety - Getting involvedDiversity awareness - Healthy relationshipsLearning styles - Study skillsFinancial management - Ethical decision-makingLeadership opportunities - Academic advisingService learning - Higher-level thinkingCareer exploration - Effective communicationHealth and wellness - Life management

Macon State CollegeFreshman Year ExperienceLearning Outcomes for Our FYE Seminars

Critical thinkingGlobal perspectives and citizenshipInformation literacyResource literacyEthical behavior (integrity and civility)Cultural CompetencyDevelopment of personal and educational goalsAppreciation of the college experienceAcculturation to the Macon State College communityUse of various communication styles: oral, written, and

technological

Macon State CollegeFreshman Year Experience

The FYE program complements and works collaboratively with:

Macon State CollegeFreshman Year ExperienceTracking and assessment

Beginning fall 2010, track student outcomes using pre/post tests

Beginning spring 2011, track retention and progression of the fall 2010 and subsequent Freshman Year Experience cohorts

Beginning spring 2011, conduct assessment on fall 2010 and subsequent Freshman Year Experience curriculum and course deliveries

Macon State CollegeFreshman Year ExperienceHow can Macon State staff members help the

FYE effort?Embrace the concept of FYEUnderstand the policiesRefer students who may have questionsSupport instructors’ out-of-class activitiesSupport campus FYE activitiesTake opportunities to “mentor” students

Macon State CollegeFreshman Year Experience

Questions?

Macon State College July 1, 2010

EMERGENCY RESPONSE PLAN

MACON CAMPUS: Emergency Phone (478) 471-2700 Public Safety (478) 741-2414

WR CAMPUS: Emergency Phone (478) 929-6700 WRPD (478) 929-1170 Public Safety (478) 731-9901

Emergency: 911

EMERGENCY EVACUATION PROCEDURES BUILDING EVACUATIONS

A. Building evacuations will occur when an alarm sounds and/or upon notification by the Macon State College Department of Public Safety or designated Macon State officials. The call tree may only be activated by the President, or his designee. If Public Safety implements the call tree, persons with calling responsibilities are encouraged to use the following verbage:

“This is _____ calling from the Office of ___. The Emergency Call procedure has been activated. Call the next office on the Call Chart and relay the following information: __________________ __________________________________________________________________________________. (This blank will contain the information from Public Safety relative the emergency and specific actions to be taken.)”

B. When the building evacuation alarm is activated during an emergency, leave by emergency evacuation route for the area in

which you are located. If the exit is blocked, use the nearest marked exit and alert others to do the same. C. ASSIST THE HANDICAPPED IN EXITING THE BUILDING!! DO NOT USE THE ELEVATORS IN CASE OF FIRE

AND/OR POTENTIAL POWER LOSS. D. Once outside, proceed to a clear area that is at least 500 feet away from the affected building. Keep streets, fire lanes,

hydrant areas, and walkways clear for emergency vehicles and personnel. Know your assembly points. E. DO NOT RETURN TO AN EVACUATED BUILDING UNLESS TOLD TO DO SO BY A COLLEGE OFFICIAL.

CAMPUS AREA EVACUATION

A. Evacuation of all or part of the campus grounds will be announced by the Chief of Police.

MACON STATE COLLEGEMACON CAMPUSEMERGENCY CALL CHARTMarch 2, 2009In the case of an emergency after normal business hours,MSC Security will be responsible for notifying building occupants of any action required.

The Call Tree may only be activated by Security, at the direction of the President or his designee.

When the Call Chart is activated, persons notifying other offices are encouraged to use the following verbage: This is _____ calling from the Office of _________. The Emergency Call Procedure has been activated. Call the next office on the Call Chart and relay the following information”:

Public Safety741-2414

Switchboard2700

Plant Ops2780; 5373

President’s Ofc2712, 2713

External Affairs2722, 2723

Acad.Affairs2730, 2731

Fiscal Affairs2728, 747-2392

HR2647, 2010

Institutional Advancement

6630, 3659

Ed Tech5380, 5381

Business2724, 477-0869

Science, Math &Engineering

2751, 2749

Con. Ed2770, 2832

Nursing2762, 2761

Information Tech2801,2960

Library2709

Admissions2800, 5326

Social Sciences5748, 5749

Financial Aid757-6646; 2718

Bookstore2719, 2073

Business Office2705

Student Affairs757-7384; 2710

Humanities5792, 5793

ARC 2057, 2034

Education 2544RESA 475-8626,

475-8627

PSC AttendeesLS Auditorium

Attendees

Game RoomStudent Offices

Language Lab 2611, 5769Music 5773

Wellness Ctr 3620Health Clinic 2092

TAC 2023Network 5376

Call Ctr 803-1202Tech Resources

2720, 2636

Counseling2985, 2987

Theater andRehearsal Hall

Attendees

Registrar 2853, 2900Cafeteria 2858

Acad. Advising 2792Student Supp. 5356

Art Lab 5740Development2732, 2733

Health Sci. 2783Testing Ctr.2050, 2547

LIB Coffee Shop2738

WRC, as needed for information

Communicationsfor online posting

and media notification

2549

Career Center2714

Learning Support 2812, 5708

Public Safety731-9901

Di MedcalfRegular Hours

929-6700

Plant Operations929-6732

993-5046 (Cell)

Executive DirectorOffice

929-6710

Bookstore929-6720

Tech. Resources929-6730

397-2250 (cell)

ARC Staff929-6770

Ike TaylorNIGHTS929-6700

Tech Resources929-6731

ARC929-6770

396-2553 (cell)

Bookstore929-6720 (if open)

929-6733

Student Life Office329-4741

Academic Advising & Counseling

929-6749929-6750

Macon State CollegeWarner Robins CampusEmergency Call SheetJuly 12, 2010

Evening Hours ‘til 8:30Day Classes

The Call Tree may only be activated by Security, at the direction of the President or his designee.

When the Call Chart is activated, persons notifying other offices are encouraged to use the following verbage:

This is _____ calling from the Office of _________. The Emergency Call Procedure has been activated. Call the next office on the Call Chart and relay the following information”:

MY DEPARTMENT INFORMATION My Direct Supervisor Is: ___________________________________ Phone Number: ________________________________ Macon State College Police: (741-2414) OTHER NUMBERS: ________________________________________________________________________________________

EXPLOSION, AIRCRAFT DOWN (CRASH) ON CAMPUS

In the event a mishap occurs such as an explosion or a downed aircraft (crash) on campus, take the following action:

A. Immediately take cover under tables, desks, and other objects which will give protection against falling glass or debris. B. After effects of the explosion and/or fire have subsided, notify the Macon State College Department of Public Safety at 741-

2414 (Macon Campus) or 731-9901 (WR Campus). Give your name and describe the location and nature of the emergency.

C. If necessary, or when directed to do so, activate the building alarm. CAUTION: THE BUILDING ALARM RINGS D. ONLY LOCALLY INSIDE THE BUILDING - YOU MUST REPORT THE EMERGENCY TO PUBLIC SAFETY BY

TELEPHONE AT 741-2414 AT THE MACON CAMPUS OR 731-9901 AT THE WARNER ROBINS CAMPUS. E. When the building evacuation alarm is sounded or when told to leave by College officials, walk quickly to the nearest

marked exit and ask others to do the same. F. ASSIST THE HANDICAPPED IN EXITING THE BUILDING! DO NOT USE ELEVATORS IN CASE OF FIRE. DO

NOT PANIC OR CREATE PANIC IN OTHERS. G. Once outside, move to a clear area that is at least 500 feet away from the affected building. Keep streets and walkways clea r

for emergency vehicles and crew. Know your assembly points. H. If requested, assist emergency crews as necessary. I. A campus Emergency Command Post may be set up near the disaster site. Keep clear of the Command Post unless you have

official business. J. DO NOT RETURN TO AN EVACUATED BUILDING UNLESS TOLD TO DO SO BY A COLLEGE OFFICIAL.

FIRE All incidents of unintentional fires will be reported to the Macon State College Department of Public Safety immediately whether or not Fire Department Response is required. All department heads, supervisors, etc., will ensure that their employees are aware of the location of fire extinguishers and fire alarm pull boxes in their work area(s). All employees should be made aware of emergency evacuation routes for their work area, the location of fire exit windows, etc. Also, do not use elevators in the event of a fire. In the event of a fire:

1. If an emergency exists, activate the building alarm and contact Public Safety at 741-2414 (Macon) or 731-9901 (WRC)

A. If a minor fire appears controllable, IMMEDIATELY contact, or direct someone in the area to contact Public Safety. Then promptly direct the charge of the fire extinguisher toward the base of the flame.

B. On large fires that do not appear controllable, IMMEDATELY activate the building alarm and contact or direct someone to

contact the Plant Operations Department at 471-2780 at the Macon Campus or Public Safety at WRC at 731-9901. Close all doors while exiting the building to reduce oxygen and slow the spread of fire. DO NOT LOCK THE DOORS!

2. Assist in the evacuation of the building. Smoke is the greatest danger in a fire, so be prepared to stay nea r the floor

where the air will be less toxic. 3. If trapped on a second story or higher, hang an article of clothing out of the window to signal security officers. Anyone trapped in the room should remain close to the floor to avoid smoke.

1. During an evacuation, direct crowds away from fire hydrants and road ways, and clear sidewalks immediately adjacent to the building. Ask bystanders to assist in watching windows, doorways, etc., for persons who may be trapped inside. DO NOT ATTEMPT TO RESCUE. NOTIFY SECURITY OR FIRE DEPARTMENT PERSONNEL.

EARTHQUAKE During an earthquake, remain calm and quickly follow steps outlined below:

1. If INDOORS, seek refuge in a doorway or under a desk or table. Stay away from glass windows, shelves, and heavy equipment.

2. If OUTDOORS, move quickly away from buildings, utility poles, and other structures. CAUTION: Always avoid power

or utility lines as they may be energized. 3. If in an automobile, stop in the safest place available, preferably away from power lines and trees. Stop as quickly as

safety permits but stay in your vehicle for the shelter it offers. 4. After the initial shock, evaluate the situation and if emergency help is necessary, call Public Safety 741-2414 (Main

Campus) or 731-9901 (WR Campus). Protect yourself at all times and be prepared for aftershocks. 5. Damaged facilities should be reported to Plant Operations. NOTE: Gas leaks and power failures create specific hazards. 6. If an emergency exists, activate the building alarm. CAUTION: THE BUILDING ALARM RINGS LOCALLY INSIDE

THE BUILDING - YOU MUST REPORT THE EMERGENCY TO PUBLIC SAFETY BY TELEPHONE 741-2414 or 471-2700.

SNOW, ICE, OR FLOODING Snow, ice or flooding can make travel to and from campus hazardous. When the potential or conditions develop that would make travel to and from the campus hazardous, the following steps will be followed:

1. The Department of Public Safety and/or a Senior Officer will monitor the National Weather Service broadcasts and local reports, and will contact the Department of Transportation Road Condition office. Upon receipt of information that would make travel hazardous, the Senior Officer will work with the Director of Plant Operations and the Chief of Police to identify the potential impact on the campus and the immediate area. If conditions threaten College operations, the College President will be contacted.

2. The President will determine if campus operations are to be suspended. If they are to be suspended, the remainder of the

Emergency Resource Team will be notified. 3. The Senior Administrator will initiate campus notifications and news releases, will change the information for the

campus information telephone line, and take other steps as directed. 4. Public Safety personnel will initiate steps to secure the campus, prevent entry to the main entrance under hazardous

conditions, and start the Emergency Command Post to continually monitor weather, news, road condition reports, and maintain communications between the switchboard operator and Emergency Resource Team members.

VIOLENT OR CRIMINAL BEHAVIOR The Macon State College Department of Public Safety offers 24-hour assistance. Immediately contact Public Safety if hostile or violent behavior, actual or potential, is witnessed.

A. Initiate immediate contact of Public Safety (campus police) to ensure that a timely response is begun before a situation becomes uncontrollable.

B. Leave the immediate area whenever possible and direct others to do so. C. Should gunfire or explosives hazard the campus, you should take cover immediately using all available

concealment. Close and lock doors when possible to separate yourself and others from the armed suspect. Hostage Situation If taken hostage:

A. Be patient. Time is on your side. Avoid drastic action. B. The initial 45 minutes are the most dangerous. Follow instructions and be alert. Captors are emotionally unbalanced. Don't

make mistakes which could harm your well-being. C. Don't speak unless spoken to and then only when necessary. Don't talk down or attempt to rationalize with the captor. Avoid

appearing hostile. Maintain eye contact with the captor at all times if possible but do not stare. D. Try to rest. Avoid speculating. Comply with instructions as best you can. Avoid arguments. Expect the unexpected, severe

mood swings, irrational actions, etc. Displaying a certain amount of fear can possibly work to your advantage. E. Do not make quick or sudden moves. If you must go to the bathroom, need medications, or first aid, ask your captors. F. Be observant when you are released or if you escape. The personal safety of others may depend on what you remember

about the situation.

HAZARDOUS MATERIALS SPILL Hazardous chemicals are utilized on campus in various locations. Tractor trailers and contractors who may be traveling on campus may have hazardous chemicals that may threaten the environment of the campus in the event of a spil l. The following steps will be followed in the event of a chemical or radiation spill:

A. Any spillage of a hazardous chemical or radioactive materials will be reported immediately to the Plant Operations Department 471-2780.

B. When reporting, be specific about the material involved and approximate quantities. Plant Operations will initiate the response of appropriate hazardous material response teams to effectively clean up the spill.

C. Public Safety personnel on site should vacate the affected areas at once and seal it off to prevent further contamination of other areas until the arrival of Plant Operations Personnel. AT NO TIME SHOULD ANYONE RE-ENTER AN AREA THAT HAS ALREADY BEEN EVACUATED.

D. If an evacuation is required, the person on site should activate the building alarm and follow standard evacuation routes that do not cross the area where the spill is located.

NATURAL GAS LEAK

In its natural state, natural gas is colorless and odorless. An odorant called “mercaptan” is added to the odorless gas for safety purposes, and smells like rotten eggs. This additive makes even the smallest leaks easier to detect. Natural gas is flammable – if there is a flame or even a spark in the area of a leak, it could cause an explosion. Fortunately, natural gas leaks are very rare, and explosions are even more uncommon. The mixture of natural gas and oxygen in the air must be at a precise proportion for a spark to set it off.

If you smell a natural gas odor: A. Don't try to locate the gas leak. B. Evacuate the building by the nearest exit. Notify other building occupants to do so as well. If persons with disabilities cannot safely evacuate the building, assist them to the nearest stairwell away from the emergency area. Alert emergency personnel of their location. Do not stop to open a window. C. Do not use any devices that might create a spark, such as light switches, phones, flashlights, or electric appliances, including computers. Don't turn off or unplug electrical appliances. A spark could ignite the gas. D. Once outside, move away from the building at least 150 feet. Keep walkways clear for emergency crews. E. Activate fire alarm OUTSIDE the area of the leak. F. Go to a nearby phone and call Public Safety at 471-2414 (Macon) or 731-9901 (WRC). State the location and extent of involvement of the gas leak. G. Keep everyone away from the building until given the “all clear” from security. H. Campus Safety will notify the following: Fire Department 911 Atlanta Gas Light Company 1-800-427-5463 Physical Plant 471-2700

BOMB THREAT

A. If you observe a suspicious object or potential bomb on campus DO NOT HANDLE THE OBJECT! Clear the area immediately and call Public Safety (Campus Police) at 741-2414 (Main Campus) or 731-9901 (WR Campus); if no answer call 471-2700 (Main Campus) or 929-6700 (WR Campus).

B. Any person receiving a phone call bomb threat should attempt to ask the caller: a. When is the bomb going to explode? b. Where is the bomb located? c. What kind of bomb is it? d. What does it look like? e. Why did you place the bomb? f. What is your name?

Normally the caller will not answer these questions, but may make comments. During this time the person answering the phone should attempt to listen to background noises, accent of the caller, or any information that may be gathered from noises or sounds heard during the conversation

C. Keep talking to the caller as long as possible and record the following: a. Time of call. b. Age and sex of caller. c. Speech pattern, accent, possible nationality, etc. d. Emotional state of caller. e. Background noise.

AFTER THE CALL, IMMEDIATELY DIAL *69. IF THE CALLER’S NUMBER IS AVAILABLE, YOU WILL NEED TO NOTE THE NUMBER AND REPORT IT TO CAMPUS POLICE. (Not all numbers on campus are equipped with the *69 feature.)

D. Report the incident immediately to Public Safety 741-2414 (Main Campus) or 731-9901 (WR Campus); if no answer, call 471-2700 (Main Campus) or 929-6700 (WR Campus). The on-duty officer or senior officer in charge will notify the Emergency Coordinator. A decision will be made as to whether the building or area will be evacuated.

E. BUILDING or BUILDINGS NOT EVACUATED – Macon State College Police will lead a search of the area. Employees in the affected area may be asked to assist in identifying items or conducting a brief search under the direction of Police Officers and or Maintenance Employees.

F. BUILDING or BUILDINGS EVACUATED – If the call tree is activated, call and calmly relay information directing others to evacuate the building. After your call tree responsibilities are complete, calmly evacuate the building and tell others t o evacuate on your way out. ONCE OUTSIDE STAY AWAY FROM BUILDINGS, VEHICLES AND TRASH CONTAINERS. Macon State College Police will lead a search of the area.

Macon State College Department of Public Safety Bomb Threat Report Form

THREATENING PHONE CALL Time call received: _______________________________ Date: ______________________ Exact words of person making the call: _______________________________________________________________________________________________________ QUESTIONS TO ASK: When is the bomb going to explode? Where is the bomb right now? What kind of bomb is it? What does it look like? Why did you place the bomb? What is your name? Are you a student? _______________________________________________________________________________________________________ Department where call was received: _________________________________________________________________________ Telephone number where call was received: ___________________________________________________________________ Description of Callers Voice: [ ] Male [ ] Female [ ] Tone/accent: ___________________________________ Background noise: _______________________________________________________________________________________

CIVIL DISTURBANCE OR DEMONSTRATION Demonstrations may be conducted on campus. Demonstrations will not be interrupted unless one or more of the following conditions exist as a result of the demonstration:

A. INTERFERENCE with normal operations of the College. B. PREVENTION of access to offices, buildings, or other College facilities. C. THREAT of physical harm to persons or damage to College facilities. * If any of these conditions exist, immediately contact Public Safety (741-2414 – Macon Campus; 731-9901 – WR Campus).

A. PEACEFUL, NON-OBSTRUCTIVE DEMONSTRATION A. Generally, demonstrations of this kind should not be interrupted, obstructed or provoked and efforts should be made to conduct College business as normally

as possible. B. If demonstrators are asked to leave but refuse to leave by regular facility closing time:

a. Arrangements will be made by the Associate Vice President for Academic Affairs or the President to monitor the situation during non-business hours, OR

b. Determination will be made to treat the violation of regular closing hours as a disruptive demonstration. B. NON-VIOLENT, DISRUPTIVE DEMONSTRATIONS In the event that a demonstration blocks access to College facilities or interferes with the operation of the College:

1. Demonstrators will be asked to terminate the disruptive activity by either the Vice President for Academic Affairs, the Dean of Students, or the President. 2. The Vice President and Dean of Students or President will, if deemed appropriate, have a photographer with them to document proceedings. 3. Key College personnel and student leaders will be asked by the Vice President and Dean of Students or President to go to the areas and persuade the

demonstrators to desist. 4. The Vice President and Dean of Students or President will go to the area and ask the demonstrators to leave or to discontinue the disruptive activities. 5. If the demonstrators persist in the disruptive activity, they will be advised that failure to discontinue the specified action within a determined length of time

may result in disciplinary action, including suspension or expulsion or possible intervention by Campus Police. Except in extreme emergencies, the President will be consulted before such disciplinary actions are taken.

6. Efforts should be made to secure positive identification (including photographs if deemed advisable) of demonstrators in violation to facilitate later testimony.

7. After consultation with the President and Director of Plant Operations by the Vice President and Dean of Students, the need for an injunction of civil authorities will be determined.

C. VIOLENT DISRUPTIVE DEMONSTRATIONS A. During regular office hours.

a. The Vice President and Dean of Students and all available Macon State Police Officers will be summoned to the scene. b. The Vice President and Dean of Students will alert the President and call for a photographer to report to a desirable location in order to

photograph the demonstrators. c. Campus Police will provide sufficient officers to contain the demonstrators. Should an insufficient number of officers be available,

the Chief of Police will request backup officers from area agencies as needed. B. After regular office hours.

a. Macon State College Police will be notified immediately of the disturbance. b. Macon State College Police will investigate the disruption and report findings to the President. c. The President will

i. Notify key administrators, and if appropriate, the administrator responsible for the area of demonstration.

SEVERE WEATHER EMERGENCY TORNADO, SEVERE LIGHTNING PREPARDNESS

Students, faculty, staff and visitors may contact Macon State College campus police through the main switchboard at (478) 471-2700 from 8 a.m. to 9 p.m. Mondays through Thursdays, and from 8 a.m. to 4:30 p.m. on Fridays. After hours and on weekends and holidays, security officers may be reached by portable cell phone at (478) 747-0155. In case of a life-threatening emergency, call 911. TORNADO ALERT PROCEDURES All faculty, staff and students at all locations of Macon State College should become familiar with severe weather conditions and what actions should be taken in the event they occur. These guidelines specifically concern alerts issued by the threat of tornados.

TORNADO WATCH

The Tornado Watch means that tornados could develop in this general area. The college will not attempt to notify all faculty, staff and students when a watch is issued, but campus police will actively monitor weather radios and weather conditions. Personnel will continue with their routine activities. Notification of the tornado watch to security will be delivered in by a variety of means.

The Macon Campus may receive a telephone call from the American Red Cross, which would receive notification from the Macon-Bibb County Emergency Management Agency; or campus police may be notified through our own weather radio monitoring; or through public media broadcasts.

The Warner Robins Campus also has a weather radio, which is monitored in the administrative offices, and security guards at WRC have a weather station on their two-way radios.

Personnel at Robins Air Force Base would notify administrators at the Robins Resident Center by activation of the Automated Emergency Notification System. Thereafter, personnel at the center would be encouraged to listen to commercial radios or weather radios for changes in weather conditions.

TORNADO WARNING

A Tornado Warning means that a tornado has been sighted or indicated by weather radar in the general area.

Macon Campus -- In the event a tornado is sighted that threatens Bibb County, local authorities will activate a siren system. One of these devices is located on the south side of Macon campus and can be heard in all buildings. The siren will sound constantly for three minutes per round and continue until the weather danger passes. When weather permits this system is tested on the last Wednesday of every month. During the tests, the sirens sound for about 45 to 90 seconds.

Warner Robins Campus -- At this time, the City of Warner Robins does not utilize a siren system. Security officers at the Warner Robins Campus monitor the weather via specially equipped weather radios. Officers and the senior administrator on duty will as quickly as possible issue notifications of the warning to faculty and students in classrooms on campus.

Robins Resident Center -- Robins Air Force Base uses a siren system that covers the entire base. Sirens are activated with a 3-5 minute steady tone in case of a tornado warning. Siren checks also are performed once a week on Wednesdays at noon.

Actions to take in case of a tornado warning

College faculty and staff should provide leadership for students and visitors. All personnel should close doors and go to the safest space available in the building. Do not go outside. Personnel will move to the lowest level in the building and an interior room or hallway away from windows and glass doors. If a tornado is approaching, take cover under a desk or table as an additional protective measure. If nothing is suitable to get under, get on the floor in the center of the room and remain until an all-clear indication is announced.

Tornados come and go quickly so there may not be time for a warning. When in doubt, take shelter.

If personnel are outside, the risk of injury is greatly reduced by moving inside a strong building. But if caught outside, personnel should stay out of automobiles and lie flat in ditches or culverts.

Macon State College endorses the preparedness guidelines assembled in a publication put together by the American Red Cross, the National Oceanic and Atmospheric Administration and the Federal Emergency Management Agency. A copy of that publication is at this Website location: http://www.nssl.noaa.gov/NWSTornado/

Campus Emergency Notification SystemMacon campus Indoor and Outdoor speakers

Ability to reach all outdoor areas Ability to communicate in all buildings at the same time Ability to communicate in individual buildings

Can be activated by the Department of Public Safety by computer, radio frequency or cell phone

Capable of broadcasting pre-recorded or live messages.

Emergencies After Hours of Operations

Life threatening emergencies:(severe blood loss, symptoms of heart attack, stroke, etc.)

Go to ANY campus telephone and dial “9” for an outside line, then dial “911” for Macon/Bibb County emergency operator. Public phones are located in the following buildings: Learning Support, Library, Jones, Wellness Center, Humanities/Social Sciences, Professional Sciences Center and Student Life Center.

Request a RESCUE UNIT and AMBULANCE be sent to the Macon State College entrance on Eisenhower Parkway.

Phone a Public Safety Oficer at 747-0155 and advise the officer of the situation. The officer will meet the ambulance and escort emergency personnel to victim.

Non-life threatening emergencies:Go to any campus phone, dial “9”, then “747-0155” and request assistance of a Macon State College Public Safety official.

General Information & Telephone Numbers

MSC Campus Operator: 471-2700DPS Phone Number: 747-0155

Public Safety personnel may be reached by portable cellular phone at 747-0155.

NOTE: Remember to dial “9” if you are calling from ANY campus phone.

First Aid SuppliesMinor first aid supplies (bandages, aspirin, antiseptics, etc.) can be found in the Office of Student Life and the Health Clinic.

Emergencies DuringHours of Operation

Life threatening emergencies:(severe blood loss, symptoms of heart attack, stroke, etc.)

Go to ANY campus telephone and dial “9” for an outside line, then dial “911” for Macon/Bibb County emergency operator. Public phones are located in the following buildings: Learning Support, Library, Jones, Wellness Center, Humanities/Social Sciences, Professional Sciences Center and Student Life Center.

Request a RESCUE UNIT and AMBULANCE be sent to the Macon State College entrance on Eisenhower Parkway.

Dial “9”, then “471-2700” for the Macon State College operator. Advise operator of the situation and ask for a security officer to meet the ambulance and escort emergency personnel to victim.

Patient will be transported to appropriate medical facility.

Non-life threatening emergencies:Go to any campus phone, dial “ 9”, then “471-2700” and advise operator of the situation.

Macon State College - Macon Campus2010-2011 Emergency Care Procedures Guide

The objective of the College is to place a sick or injured individual into the care of family, personal physician, or medical facility.

It’s more than an option…It’s an opportunity.

Residence Life or HousingResidence Life – A dynamic program for

residential students to gain leadership experience, learn life skills, and become active members of a campus community

Housing – The process of providing living arrangements for students on a college campus

Professional Residence Life StaffDirector of Residence Life

Dr. Chris Summerlin Previously director at Shorter and Darton College 6 + years in Residence Life and Housing

Residence Life CoordinatorKeigan Evans

Previously RLC at Georgia Southwestern University 3 + years in Residence Life and Housing Live-on staff – Milton Johnson

Student StaffResident Assistants

6 Student Staff Representing various areas of the campus

community Live-on staff Provide after hours assistance CPR/First Aid Certified

Educational GoalsLearning Communities for various degree

programsTutoring and Mentoring programs on

propertyProgramming and activities for student bodySupport services to aid academic

developmentCooperative programs and events

with academic departments

Keys to Residence LifeActive community for learning and livingBuilding connections with campus personnel,

resources, and fellow studentsSupport network for residential studentsEnhanced involvement and

opportunities for leadershipdevelopment and growth

Apartments @ College StationRESIDENCE LIFE FLOOR PLANS

•Conveniently located near campus and close to friends and classes •Campus Police and security•Spacious floor plans are equipped with a washer and dryer in each unit plus full size kitchen appliances •Fully furnished apartments •Free Internet and cable television •Resident's Clubhouse includes mail boxes, pool table, stereo and flat screen TV's, ping-pong table & free wi-fi in Clubhouse. •Swimming pool•Fun community events •Private bathroom with large closets

Eligibility Requirements•Be enrolled in 12 semester hours of college-level courses. Students must exit any Learning Support

requirements before residing on campus.•Be between the ages of 18-26 years old.

•Maintain academic good standing.•Have a satisfactory student conduct history and

criminal background check.

Application ProcessFor premium consideration, submit completed application including required $50.00 Application Fee and $250.00 Deposit Payment to the Macon State College Office of Residence Life no later than August 1, 2010.

To apply for on-campus living at Macon State:Complete the Residence Life application.Submit completed application form and $300.00

(Application Fee $50.00 and Deposit Payment $250.00) to the Office of Residence Life, 100 College Station Drive, Macon, GA. 31206.

Questions? Contact the Office of Residence Life at residencelife@maconstate.edu or 478-471-2317.

Students will be notified by the Office of Residence Life of their housing status.

How can Macon State staff members help the Residence Life program?

Embrace the concept that Macon State is now a residential institution

Understand the policiesRefer students who may have questionsSupport Residence Life activitiesTake opportunities to “mentor” studentsTake a tour of College Station

Questions